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Good news for Allianz and Suncorp customers – $62.8 million to be refunded

<p><span>Allianz Australia and Suncorp will refund customers a combined value of $62.8 million for selling add-on insurance premiums that had little to no value.</span></p> <p><span>Allianz will pay back $45.6 million to 68,000 customers, while Suncorp (providing policy by MTA Insurance) will refund $17.2 million to 41,428 customers.</span></p> <p><span>The Australian Securities and Investments Commission (ASIC) started an investigation due to concerns with Allianz Insurance add-ons being sold through car dealerships between December 1, 2010 and November 30, 2017.</span></p> <p><span>ASIC found that four Allianz add-on products were unbeneficial to customers: Motor Equity Insurance (MEI), Loan Protection Insurance (LPI), Tyre and Rim Insurance (TRI) and Warranty Insurance products.</span></p> <p><span>Suncorp’s sale of its MTA Guaranteed Asset Protection or GAP insurance between 2009 and 2017 were found to have duplicated cover provided by a driver’s comprehensive car insurance and sold at a price deemed too expensive.</span></p> <p><span>ASIC’s Acting Chair Peter Knell said the refunds are a warning to insurers to make sure their products add value to customers.</span></p> <p><span>"The refunds offered by Allianz, together with those from other insurers, make up one of the largest compensation programs achieved by ASIC, with over $120 million in refunds to consumers as a result of ASIC shining a spotlight on these poor consumer outcomes," said Knell.</span></p> <p><span>"Add-on insurance has been under the spotlight for some time now. Insurers should be taking active steps to ensure their customers are not being sold products that provide little or no value."</span></p> <p><span>Allianz and Suncorp follow Virginia Survey, QBE and Swann Insurance who have been caught by ASIC’s investigation into add-on insurance rip offs.</span></p> <p><span>In June, Virginia Survey was forced to refund $330,000, in August, QBE was ordered to refund $15.9 million and in December, Swann Insurance was told to refund $39 million.</span></p> <p><span>Allianz and MTA Insurance have started writing to affected customers. </span></p>

Insurance

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Travel advice following the Paris attacks

<p>In light of last weekend’s tragic events, Allianz Insurance has released updated travel advice for people headed to or currently travelling in the French capital.</p> <p>We recommend anyone headed to Paris read the below, and visit the Australian government’s <a href="http://smartraveller.gov.au/" target="_blank"><strong><span style="text-decoration: underline;">Smart Traveller</span></strong></a> resource.</p> <p>"<strong>Travel insurance information for claims arising from the Paris attacks</strong></p> <p>We would first like to extend our deepest sympathy to all those affected by this tragic event.</p> <p><strong>If you are currently travelling:</strong></p> <ul> <li>If you have been injured as a result of the recent attacks in Paris, we can help. If you need medical advice or emergency medical assistance please contact our 24-hour Emergency Assistance team on +61 7 3305 7499 reverse charge.</li> <li>We encourage you to follow the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website <a href="http://www.smarttraveller.gov.au" target="_blank"><span style="text-decoration: underline;"><strong>www.smarttraveller.gov.au</strong></span></a>. DFAT is urging Australians to follow local media for latest security information. Australians should remain vigilant in Paris by minimising movement in public places and following the instructions of local authorities.</li> </ul> <p><strong>Policy coverage:</strong></p> <ul> <li>Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.</li> <li>We recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements and we recommend you contact them for further details.</li> </ul> <p><strong>What next steps should you take?</strong></p> <ul> <li>We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.</li> <li>To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website <a href="http://www.smarttraveller.gov.au" target="_blank"><span style="text-decoration: underline;"><strong>www.smarttraveller.gov.au</strong></span></a>. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high risk areas or situations.</li> </ul> <p><strong>Contact us</strong></p> <ul> <li>If you have any questions or queries, please contact our Allianz Global Assistance Information Hotline on 1300 725 154. We will publish this and any updated travel insurance advisories on our website: <a href="http://www.allianz-assistance.com.au" target="_blank"><span style="text-decoration: underline;"><strong>www.allianz-assistance.com.au</strong></span></a>"</li> </ul> <p><strong>Related links:</strong></p> <p><a href="/travel/travel-insurance/2015/11/bali-ash-cloud/" target="_blank"><span style="text-decoration: underline;"><em><strong>How will the Bali ash cloud affect your travel plans?</strong></em></span></a></p> <p><a href="/travel/travel-insurance/2015/11/how-to-get-through-the-airport-faster/"><span style="text-decoration: underline;"><em><strong>5 ways to get through the airport faster</strong></em></span></a></p> <p><a href="/travel/travel-insurance/2015/10/does-travel-insurance-cover-natural-disasters/"><span style="text-decoration: underline;"><em><strong>Travel insurance: what happens when there is a natural disaster?</strong></em></span></a></p>

Travel Insurance

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Travel insurance: why you should never leave home without it

<p>When adding up the cost of a trip, travel insurance can seem like yet another added expense. It’s easy to tell yourself that things hardly ever go wrong. So should you risk it, save the money and hope that everything will be ok?</p><p><strong>What the future holds</strong></p><p>The Sydney Morning Herald <a href="http://www.traveller.com.au/the-one-travel-insurance-mistake-you-should-never-make-3bpcf" target="_blank"><span style="text-decoration: underline;"><strong>Traveller section</strong></span></a> says that not taking out insurance early enough is one of the biggest mistakes travellers make. For instance, if you take out insurance with Over60 Travel Insurance, if you pay for your travel insurance online or over the phone by credit card subject to the terms and conditions of the policy, you will be sent an immediate confirmation and Certificate of Insurance – so you're covered right away for cancellation fees and lost deposits for pre-paid travel arrangements due to unforeseen circumstances neither expected nor intended by you or which are outside your control, such as: Sickness, accidents, strikes, collisions, retrenchment and natural disasters.</p><p><strong>Sick to your stomach</strong></p><p>Ninemsn gives some frightening figures for overseas medical treatment. Did you know that one night in hospital in Asia could cost $1,000? Or that, according to an <a href="http://travel.state.gov/content/passports/english/go/checklist.html" target="_blank"><span style="text-decoration: underline;"><strong>American government website</strong></span></a> a medical evacuation from the United States can cost up to $100,000? . Smartraveller also advises that the Australian government won’t pay for your medical treatment overseas or medical evacuation even if it is an emergency – the financial responsibility rests with you. Lonely Planet points out that you also need to make sure that you are covered for all the activities you are going to participate in as more dangerous activities (like skiing) generally aren’t included in standard policies.</p><p><strong>Stop, thief!</strong></p><p>If any of your property is stolen while on your person or from a place that you had a reasonable expectation of being secure, file a police report as quickly as you can and you may be able to be indemnified for your stolen property. Over60 Travel Insurance cover you for the following items stolen from your person, up to $250 for all claims combined:<br> Bank notes, cash, currency notes, postal orders, money orders. You’re also coveredTravel insurance provides cover for replacing luggage stolen, including: Luggage, spectacles, personal effects, personal computers and cameras – for up to $250 for singles and up to $500 for couples. If you need to replace travel documents lost or stolen from you during your journey, such as: Passports, credit cards, travel documents and travellers cheques, with Over60 Travel Insurance also provides cover for these things.</p><p>However, don’t assume all situations are covered. As <a href="http://www.news.com.au/travel/travel-advice/the-secret-side-of-travel-insurance/story-e6frfqfr-1226911664072" target="_blank"><span style="text-decoration: underline;"><strong>News.com.au</strong></span></a> points out, in many situations – such as when items are stolen from a car or left unsupervised in a public place – insurance may not cover it, so read the fine print carefully. If you are travelling with a particularly expensive piece of equipment or jewellery you might need to list this separately with the insurance company.</p><p><strong>Guess who, don’t sue</strong></p><p>While it’s an unlikely scenario, should you unintentionally injure another person or damage property while on holiday you could be facing a lawsuit. Ninemsn says that it’s important to be financially covered for any costs that arise from these kinds of incidents. Depending on your cover, insurance may cover your legal fees and any potential payout that you may be liable for – payments that can be in the millions of dollars. You may think that the Australian consulate will provide this service, but Smartraveller advises that this is only in the most extreme of cases and they will not be able to assist in relatively minor (though expensive) situations.</p><p><strong>Help is on its way</strong></p><p>Over60 Travel Insurance offers its customers a 24-hour hotline that they can call from anywhere in the world. The Travel Insurance Review website says that this kind of service is invaluable. It means that when something happens there will be someone to provide assistance immediately, even if it’s just to talk you through what to do. They can also liaise with local hospital staff.</p><div><p><em>Have you arranged your travel insurance yet? Tailor&nbsp;your cover&nbsp;to your needs and save money by not paying for things you don’t need. <strong><a href="https://elevate.agatravelinsurance.com.au/oversixty?utm_source=over60&amp;utm_medium=content&amp;utm_content=link1&amp;utm_campaign=travel-insurance" target="_blank"><span style="text-decoration: underline;">To arrange a quote, click here.</span></a></strong>&nbsp;For more information about Over60 Travel Insurance, call 1800 622 966.</em></p><p><strong>Related links:</strong></p><p><span style="text-decoration: underline;"><em><strong><a href="/travel/travel-insurance/2016/03/how-to-make-a-diy-travel-wallet/" target="_blank">How to make a DIY travel wallet</a></strong></em></span></p><p><span style="text-decoration: underline;"><em><strong><a href="/travel/travel-insurance/2016/03/how-to-keep-money-safe-while-travelling/" target="_blank">How to keep your money safe while travelling</a></strong></em></span></p><p><span style="text-decoration: underline;"><em><strong><a href="/travel/travel-insurance/2016/01/simple-measures-to-avoid-sickness-overseas/" target="_blank">8 simple measures to avoid sickness overseas</a></strong></em></span></p></div>

Travel Insurance

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What to do in an emergency while travelling

<p>Don’t panic! Things can go wrong when you’re travelling, but if you keep a cool head and know what assistance is available you can bring emergency situations to their best possible resolution.&nbsp;</p><p><strong>Be prepared</strong></p><p>The Goabroad website advises that preparation is key to a safe holiday. Before you even leave for your holiday, make sure that you’ve taken every precaution to ensure your safety. The Smartraveller website advises not to “base your decision about taking out travel insurance on the assumption that 'it will not happen to me'. Accidents do happen and comprehensive travel insurance could save you and your family thousands of dollars” . If you do take out travel insurance take all of the relevant details with you when you travel (like the policy number and the international phone number). You can also leave a copy of these details with a friend or family member at home who you can contact if yours go missing. Make copies or take a photograph of your passport and travel documents – this will assist should you need to replace them. Travel + Leisure magazine points out that emergency contact numbers aren’t the same all around the world. Familiarise yourself with the emergency contact number of the country you are visiting – you can’t call 000 in Thailand. Smartraveller recommends that you take down the number of the Department of Foreign Affairs and Trade’s 24-hour emergency hotline. You can also register your travel plans on the Smartraveller website so that the government can assist you or your family in the event of a major crisis (like a cyclone).</p><p><strong>First response</strong></p><p>Once a crisis has occurred, hotel staff, tour guides, shopkeepers or restaurant staff should be able to assist in getting you to a hospital or police station. Travel Weekly recommends downloading the TravelSmart app before you leave as it will give you information about local hospitals and emergency services. At this first stage, ensuring that you have adequate treatment or assistance is the most important thing – don’t worry just yet if your insurance will cover it. If you find yourself caught up in a general emergency like a natural disaster or military action, follow the direction of local officials. When you are well and safe, you can look into what to do next.</p><p><strong>Who to call</strong></p><p>Once things have calmed down a bit, Smartraveller says your first call should be to your travel insurance hotline (most will operate 24 hours a day). In the case of a medical emergency, if for example you have Over60 Travel Insurance, you should get in contact for Over60 Travel Insurance as soon as possible and professionals can advise you on the best course of action. If your passport or travel documents are among stolen you will need to visit the local consulate to obtain emergency copies – the cost of this may be refunded by your insurer subject to the conditions set out in your policy. If you have been arrested, News.com.au advises you to call the nearest Australian consulate or the DFAT 24-hour emergency hotline based in Canberra. Smartraveller cautions that you must be aware that consular assistance cannot override local law and they cannot simply get you out of jail. They can however provide information about your rights, visit you in jail and assist with sourcing legal representation.</p><p><strong>Document everything</strong></p><p>Obtain copies of any documentation that you can get your hands on – it may make your insurance claims easier in the long run. Over60 Travel Insurance advises that different types of claims will require different types of documentation. To support any claim you should consider obtaining the following, but not limited to, police reports, valuations, medical reports, original receipts or proof of purchase and ownership. If required they may ask youto provide them with translations into English of any such documents to enable their consideration of your claim.</p><div><p><a href="https://elevate.agatravelinsurance.com.au/oversixty?utm_source=over60&amp;utm_medium=content&amp;utm_content=link3&amp;utm_campaign=travel-insurance"><em><span style="text-decoration: underline;"><strong>Never leave for holiday without travel insurance.</strong></span></em></a></p></div><div><em><strong>For more information about Over60 Travel Insurance, call 1800 622 966.</strong></em></div>

Travel Insurance

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