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Baggage handler calls out crucial mistake at bag-drop

<p dir="ltr">A ramp agent for a major airline has revealed one crucial mistake that many people make when checking their luggage before they fly. </p> <p dir="ltr">Sharing all the details of the little-known trick on a lengthy Reddit thread, the baggage handler, who has years of experience working with American Airlines, noted an extra step that many people miss to ensure the safe arrival of their bags. </p> <p dir="ltr">"Your bag tag has three 'bingo' stickers with your itinerary on them. Take one off and stick it on your suitcase," the airline worker shared.</p> <p dir="ltr">"This way, even if the bag tag gets torn off at some point, we can still get it to its destination."</p> <p dir="ltr">The stickers look like small barcodes at the very end of the long luggage tag and can simply be pulled off and placed anywhere else on the suitcase.</p> <p dir="ltr">It can also be a good idea to keep one of these small tickets with you, whether on your boarding pass (in an area that doesn’t restrict important information), or simply on an old receipt. </p> <p dir="ltr">That way if your luggage unfortunately goes missing, you have the right barcode and number for your bags to be easily located, wherever they may be. </p> <p dir="ltr">Another thing the baggage handler mentions is the location of the luggage tag. </p> <p dir="ltr">While many signs indicate it should be placed around the side handle (if your case has one), the staff member suggests the top handle is better.</p> <p dir="ltr">"Having the tag on the top handle, which is the one that faces outward on the cart, makes it more likely for mistakes to be caught," he points out.</p> <p dir="ltr"><em>Image credits: Shutterstock</em></p>

Travel Tips

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Traveller divides opinion on how early you should arrive at the airport

<p dir="ltr">A plane passenger has shocked even the most organised travellers after admitting that he gets to the airport six hours before his flight departs. </p> <p dir="ltr">Self-described anxious traveller Tim Murray slammed those who have a laxed attitude to an airport arrival time, boldly stating it's their own fault if they miss their flight.</p> <p dir="ltr">“It's not my fault you're late to your flight, so if you're behind me in the security line being like: ‘I gotta get past you I'm late’ you need to manage your time better”' he declared in a short clip posted to TikTok.</p> <p dir="ltr">“I get to the airport six-and-a-half hours before my flight,” he stated, admitting his “extreme anxiety” does play a role in getting there early. </p> <p dir="ltr">“And I wanna sit here and vibe at the airport Chili's with a waitress named Debra who has the most amazing smoker's voice you've ever heard and stories that will last six-and-a-half hours,” he joked.</p> <p dir="ltr">In a comment, Tim admitted that he may have over-exaggerated the six hours, but still saying he gets to the airport several hours early. </p> <p dir="ltr">While Tim seemed smug in bragging about his early arrival, many users pointed out that there are external factors that play into people's travel plans.</p> <p dir="ltr">“People need to remember it's not always the person's fault. If my plane is late that could cause me to miss my connection, no matter how early I was. This has happened to me a few times,” one person pointed out.</p> <p dir="ltr">“Have mercy on us international flyers who need to do immigration baggage claim and run to connecting flight after our first flight was delayed,” another complained.</p> <p dir="ltr">“Dude some people are connections because their flight was late, or stuck in a long customs lines… so many other reasons than being just late,” they pointed out. </p> <p dir="ltr"><em>Image credits: TikTok / Shutterstock </em></p> <p> </p>

Travel Trouble

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"Inhumane" sign at airport shocks travellers

<p>A sign at a New Zealand airport has sparked outrage among travellers, with the policy controlling people's emotional farewells. </p> <p>Photos of the sign at Dunedin Airport have gone viral, with the sign reading, "Max. hug time 3 minutes. For fonder farewells please use the car park,” in an attempt to combat airport traffic congestion. </p> <p>Despite the reasons behind the unusual signage, some users on Facebook slamming the “inhumane” limit on travellers’ allotted time to say goodbye to loved ones.</p> <p>“You can’t put a time limit on hugs! that’s inhumane,” one person wrote.</p> <p>Another person chimed in, “I love it. It shows warmth and compassion. My local airport it would be ‘you can’t stop there’ – there’s a £100 fine if you stop and a minimum £5.00 to drop someone off in the drop-off zone. I love Nice airport – they have ‘Kiss and Fly.’”</p> <p>Others also joined in poking fun at the strange new rule, with one person writing, “I can see the airport worker now … 2:56, 2:57, 2:58, 2:59 OK time to break it up!”</p> <p>Another joked, “In America, they don’t even want you to stop. Just come to a slow roll and push your passenger out.”</p> <p>The airport's CEO Daniel De Bono said that it redesigned its drop-off zone to improve safety and congestion around the terminal, telling New Zealand’s <em>RNZ</em> radio the change was made due to space considerations.</p> <p>He said, “There’s only so much space we have in that drop-off area and too many people are spending too much time on their fonder farewells in the drop-off area. There’s no space for others.”</p> <p>De Bono then citied a study that suggests a measly 20-second hug is enough to get the oxytocin and serotonin release people get from hugging, saying, “We’re not here to tell people how long they should hug for. It’s more a message of, ‘Please move onwards.’ If you’re going to spend however long, sit in the car park. You get 15 minutes free and it provides space for others who only want a 20-second hug.”</p> <p><em>Image credits: Facebook</em></p>

Travel Trouble

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Paul Hogan's grandson facing jail over airport robbery

<p>Paul Hogan's grandson is facing charges after breaking into a secure room at Sydney Airport, just months after avoiding jail on other charges. </p> <p>Police have alleged that Jake Paul Hogan had housebreaking tools in his possession on August 10th when he broke into a secure employee bike rack room in the carpark of the Sydney International Airport.</p> <p>It was there he allegedly stole a custom bike worth $5,000, before returning just three days later with the same housebreaking tools and two black mountain bikes which are suspected to have been stolen.</p> <p>Mr Hogan was charged with six offences related to the break-ins on August 28th, when he was already in custody on remand over separate allegations of breaking and entering.</p> <p>The charges come just three months <a href="https://oversixty.com.au/finance/legal/turn-his-life-around-paul-hogan-s-grandson-set-to-be-released-from-prison" target="_blank" rel="noopener">after</a> the 34-year-old was released from prison after 57 days behind bars. </p> <p>At the time of his release, Hogan broke down in court after learning that his father has moved to Sydney to support him in living a life without crime when he leaves jail.</p> <p>His father Todd Hogan, who is the son of the Crocodile Dundee star, flew back from New Zealand to support his son at the sentencing, in which he was sentenced for breaking into apartment buildings to fund his “high-level drug habit” and for breaching a court order against an ex-girlfriend in May. </p> <p><em>Image credits: Getty Images / Facebook</em></p>

Legal

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Beloved teddy bear left in airport lounge rescued by airline

<p dir="ltr">Staff at British Airways have rescued a child’s stuffed teddy bear that was left behind in an airport lounge, documenting the toy’s safe journey home. </p> <p dir="ltr">The treasured teddy was found in the British Airways lounge at London’s Heathrow Airport by nine-year-old Alex, who accidentally left the toy behind before boarding a flight home to Dubai. </p> <p dir="ltr">After staff found the stranded toy, a new flight and boarding pass was created for Postman Bear, while members of the BA team gave the teddy the”'VIP treatment”  with a journey on an airport buggy to “catch up” with the Cabin Crew Operations team in the Crew Report Centre.</p> <p dir="ltr">Postman Bear was then taken to meet the cabin crew on his new flight to Dubai and was pictured “patiently” waiting for his flight at the gate, drinking a cup of coffee and enjoying “some great views of the aircraft” while waiting to board. </p> <p dir="ltr">The teddy’s journey home was lovingly captured by British Airways customer manager, Ed Tumath, who sent the snaps back to young Alex to assure him his beloved bear was being looked after. </p> <p dir="ltr">After touching down in Dubai, the cabin crew took Postman Bear to reunite with Alex and the rest of his family for a “bear-y happy reunion”. </p> <p dir="ltr">Stuart, Alex's parent, recalled the moment they knew the teddy was missing, while praising British Airways for their tireless journey to reunite Alex with his bear. </p> <p dir="ltr">Stuart said, “My son had left his teddy bear - huge sentimental value as he has had the teddy since birth - in the British Airways lounge ahead of the flight. We noticed as the aircraft doors were closing so nothing could be done at that point.”</p> <p dir="ltr">“This was very distressing to my son who uses the teddy as a calming item, especially when flying. This was incredibly stressful and we feared that his beloved teddy may be lost forever.”</p> <p dir="ltr">“Whilst onboard the flight, I took to a series of Facebook groups to seek help in finding the teddy. A member of the group contacted Ed who came to the rescue. I managed to communicate with Ed on the flight and received a picture showing that the teddy had been found, which calmed my son.”</p> <p dir="ltr">“Not only did Ed go out of his way to find the teddy but he communicated so well throughout. He genuinely cared about the situation and worked so hard to get the teddy back to us.”</p> <p dir="ltr">“He arranged for the teddy to board a flight to Dubai a couple of days later and a crew member handed the teddy back to us. Not only did Ed excel in his caring manner and communication, he even provided a few pictures of the teddy's journey, which my son will treasure forever.”</p> <p dir="ltr">“My son was so relieved - words could not express how grateful we are to Ed for his kind act and dedication to getting the teddy back to us. I have been flying with BA for many years - this is the best experience I have had by far and I am overwhelmed by Ed's efforts.”</p> <p dir="ltr">“Sometimes amazing people do incredible things and show such kindness along the way... these things matter. This meant a huge amount to my family and I, and we will be forever grateful.”</p> <p dir="ltr"><em>Image credits: British Airways</em></p>

International Travel

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Air traffic controller found asleep on the job

<p>An air traffic controller has been found asleep on the job, with the incident prompting calls for better fatigue management, according to Australia's transport watchdog. </p> <p>The report by the Australian Transport Safety Bureau (ATSB) dates back to December 2022, when the Airservices Australia controller was found lying across two chairs with a blanket covering them at 5am.</p> <p>The controller had worked multiple night shifts with reduced extended rest periods, "which likely reduced their ability to obtain restorative sleep", the report claimed. </p> <p>ATSB chief commissioner Angus Mitchell said the controller had increased their chances of falling asleep "by lying across two chairs, not moving, and not undertaking activities to maintain mental alertness".</p> <p>When a colleague discovered the snoozing worker, there was no traffic in the Cairns airspace they were responsible for managing, which was usual for that time of day, and there were no scheduled flights until after their shift.</p> <p>However, the report highlighted the possible problems the incident pay have caused, saying if the traffic controller was woken up by a radio broadcast, they may have experienced "sleep inertia", with the risk of delayed communications, or incorrect instructions or actions.</p> <p>"There were no negative consequences from this occurrence, but it does highlight areas for improvement in work scheduling and fatigue risk management," said Mitchell .</p> <p>Since the incident, Airservices Australia has increased its overall number of air traffic controllers, and has also drawn up new guidelines and training about fatigue risk assessment.</p> <p>"Fatigue remains one of the most relevant ongoing concerns for safe transport, despite increased awareness across the transport sector," said Mitchell.</p> <p><em>Image credits: Shutterstock </em></p>

Travel Trouble

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Six old-school strategies to cope with disruptive airport tech

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/christopher-schaberg-1451119">Christopher Schaberg</a>, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts &amp; Sciences at Washington University in St. Louis</a></em></p> <p>Ten years ago I wrote a book titled “<a href="https://www.bloomsbury.com/us/end-of-airports-9781501305498/">The End of Airports</a>” about how digital technologies and commercial air travel were on a collision course. Earlier this summer, I was proved right.</p> <p>In July, <a href="https://theconversation.com/massive-it-outage-spotlights-major-vulnerabilities-in-the-global-information-ecosystem-235155">a cybersecurity software outage</a> snarled airports around the world. Airlines took weeks to get back to normal. Delta was particularly <a href="https://www.cnn.com/2024/08/07/business/delta-passengers-sue-crowdstrike-meltdown/index.html">hard hit</a>, with some <a href="https://apnews.com/article/crowdstrike-technology-outage-fallout-delta-c287aaded657a1092724b222435c3d16">7,000 flights canceled</a> and delays lasting well into August.</p> <p>As an expert on air travel who contemplates flight from <a href="https://www.bloomsbury.com/us/textual-life-of-airports-9781441189684/">a humanistic and cultural studies perspective</a>, I think the new technologies woven into air-travel management are a double-edged sword. While they enhance elements of safety and efficiency, they can also make the entire system <a href="https://www.theatlantic.com/ideas/archive/2024/07/crowdstrike-failure-warning-solutions/679174/">more fragile and vulnerable</a>.</p> <h2>The downsides of digital technology</h2> <p>To be fair, aviation depends on technology. Humans would never have gotten off the ground without it. But new technology can create new problems even as it solves old ones. The latest digital tech offers necessarily imperfect ways to manage a vast, intricate network of places, machines and people.</p> <p>And as the computer systems get more fine-tuned and integrated, they also can result in catastrophic failures, precisely because of the connective nature of tech. And let’s not even talk about <a href="https://theconversation.com/how-hot-weather-and-climate-change-affect-airline-flights-80795">the weather</a>.</p> <p>The past summer’s <a href="https://www.cbsnews.com/news/crowdstrike-outage-bug-bad-data-falcon-update-microsoft/">software glitch event</a> won’t be the last time some unforeseen variable brings air travel to a halt. Fortunately, travelers don’t have to depend solely on airport technology systems or our own smart devices for seamless travel. Here are six analog strategies that travelers can use to cope with air travel debacles:</p> <h2>Old-school flying suggestions</h2> <ol> <li> <p><strong>Pack smart for potential delays.</strong> Make sure you have a carry-on that includes whatever you’d need for an unplanned overnight stay at a hotel – or worse, on an airport floor. Take <a href="https://www.tsa.gov/travel/security-screening/liquids-rule">Transportation Security Administration-approved toiletries</a> and enough clothes so you can deal with a layover somewhere you didn’t expect. And wear comfortable shoes.</p> </li> <li> <p><strong>Be kind to airline employees and airport staff, who can’t control delays or cancellations.</strong> Remember that no one airline employee can automatically fix the problem when a software malfunction happens or a freak storm grounds planes. But if you are kind and patient, an airline employee may just comp you a hotel room or give you a more generous rebooking arrangement. Also: It’s just the humane thing to do.</p> </li> <li> <p><strong>Purchase your tickets directly from airlines.</strong> It’s not worth saving $20 or $50 on a ticket deal from a third-party vendor. When delays and cancellations happen, if you have such a ticket, the airline will have less interest in aiding you. Buying tickets directly from the airline will help you get back in the air quicker.</p> </li> <li> <p><strong>Have a plan B.</strong> In the event that your connecting flight is canceled mid-trip, have you contacted someone you know in that city? Or have you researched hotels easily accessible from the airport? What would it take to get a comfortable spot for a night? A little homework can go a long way if you end up stranded.</p> </li> <li> <p><strong>Bring healthy snacks and other supplies.</strong> It’s smart to pack vitamins, zinc, hydration packets, a reusable water bottle, medications, hand sanitizer, or whatever helps bolster your health during a travel stint. If you get waylaid for a few hours or overnight, preplanning some self-care items can help you avoid contagious illnesses and general fatigue.</p> </li> <li> <p><strong>Enjoy the airport.</strong> It’s a fascinating place where so many people converge. If you’re <a href="https://stuckattheairport.com">stuck at the airport</a> for several hours, use that time to find interesting things in the concourses. You might discover art shows, a great bookstore, a yoga room or a movie theater. It can be tempting to just stand around the gate area and seethe. But it’s more fun to move around the airport and explore what’s there.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237372/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> </li> </ol> <p><a href="https://theconversation.com/profiles/christopher-schaberg-1451119"><em>Christopher Schaberg</em></a><em>, Director of Public Scholarship, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts &amp; Sciences at Washington University in St. Louis</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-new-technologies-snarl-your-airline-experience-here-are-old-school-strategies-to-cope-237372">original article</a>.</em></p> </div>

Travel Trouble

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Why you should be wary of charging your phone in an airport

<p dir="ltr">While charging stations at airports can often be life-savings before boarding a flight, it turns out these handy outlets can be leaving you vulnerable. </p> <p dir="ltr">Many people have fought over a spot to charge up your devices at the last minute before embarking on a holiday, but next time you leave home with your phone or laptop needing some more juice, think again. </p> <p dir="ltr">Emily Stallings, co-founder of tech retailer <em><a href="https://www.getcasely.com/">Casely</a></em>, says that by plugging your phone into a power outlet at a public USB charging station, you're at risk of data breaches and malware infection.</p> <p dir="ltr">"If a device gets infected, it could end up leaking sensitive information or even stop working properly," she told <em><a href="https://travel.nine.com.au/latest/charging-phone-at-the-airport-danger-expert/57d141df-33ba-4a50-89e5-26f6f2a0c18d">9Travel</a></em>.</p> <p dir="ltr">These public USB ports have often been compromised by cybercriminals, who then use these unsecured ports to steal sensitive information transmitted between devices.</p> <p dir="ltr">"From personal emails to financial data, the information intercepted through these compromised ports could lead to identity theft, financial loss, and other serious consequences," explains Stallings.</p> <p dir="ltr">The best way to get around this threat, without letting your phone run out of battery, is to pack a portable charging device in your carry-on bag every time you travel.</p> <p dir="ltr">With your own cord and power bank, it's far less likely that any sneaky hackers will be able to access your device's data.</p> <p dir="ltr">Stallings says you can also enable security features such as USB Restricted Mode on your device, for those moments when you're desperate for a charger and have to rely on public ports. </p> <p dir="ltr">"This adds an extra layer of protection against potential data breaches and malware infections when charging from public USB ports."</p> <p dir="ltr">"By activating USB Restricted Mode or similar security features, you restrict data transfer over USB connections, effectively preventing unauthorised access to your device's data while charging in public spaces."</p> <p dir="ltr"><em>Image credits: Shutterstock </em></p> <p> </p>

Travel Tips

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Singapore Airlines offers huge compensation to turbulence victims

<p>Singapore Airlines has offered compensation to passengers who were on board the SQ321 flight, that encountered deadly turbulence last month. </p> <p>One man died of a heart attack and a dozen others were <a href="https://www.oversixty.com.au/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">injured </a>when the flight from London to Singapore experienced sudden and extreme turbulence while flying over Myanmar. </p> <p>The flight carrying 211 passengers and 18 crew members diverted to Bangkok for an emergency landing, where the injured were treated, with some suffering spinal, brain and skull injuries. </p> <p>In a recent statement, the airline said that they will offer anyone injured on the flight from US$10,000 (AU $15,150) in compensation. </p> <p>"For passengers who sustained minor injuries from the incident, we have offered US$10,000 [$15,150] in compensation," they said. </p> <p>"For those who sustained more serious injuries from the incident, we have invited them to discuss a compensation offer."</p> <p>The airline said they sent out the compensation offers on June 10. </p> <p>"Passengers medically assessed as having sustained serious injuries, requiring long-term medical care, and requesting financial assistance are offered an advance payment of US$25,000 to address their immediate needs,"  the compensation offer read. </p> <p>They will also provide full refunds of the air fare to all passengers who were on flight SQ321, regardless of their injuries. </p> <p>All passengers were also provided AU$1,120 for their expenses in Bangkok. </p> <p>"SIA has also been covering the medical expenses of the injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested," the airline said. </p> <p>Under international regulations, airlines must offer compensation when passengers are injured or die on a plane. </p> <p>Director of Carter Capner Law, Peter Carter, who is representing passengers on the flight, said all passengers should seek legal advice before signing anything with the airline. </p> <p>"I doubt there is anyone on the aircraft who did not suffer an injury one way or the other. The insurer should clarify that the $10,000 offer covers all passengers including those who endured the terror of the moment but were fortunate to escape physical injury," he told <em>ABC News</em>. </p> <p>"Those with any sort of injury should exercise extreme care and should be evaluated by their own medical specialists to determine how this accident might still affect them."</p> <p><em>Image: Andrew Davies/X</em></p>

Travel Trouble

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Airport worker steals half a million dollars of personal items

<p>A trusted worker at Sydney Airport has been jailed for two years after stealing more than $450,000 worth of personal items from airport cargo. </p> <p>The 38-year-old man from Western Sydney, who was a freight handler at the airport, was identified as a potential suspect when the thefts of personal electronic items were first reported in February 2022.</p> <p>Several months later, he was found with $189,000 cash in the boot of his car, according to Australian Federal Police. </p> <p>The AFP then found that a further $261,000 had been transferred into the man’s personal bank accounts, after a number of stolen devices had been “sold, gifted, or kept for personal use”.</p> <p>“This money, which totalled $450,000, was criminal proceeds generated from the sale of the stolen electronic devices,” AFP said.</p> <p>The man was charged with receiving stolen property and knowingly dealing with proceeds of crime, while his partner, a 45-year-old woman, was charged with two counts of dealing with money or other property reasonable to be suspected of being proceeds of crime under $100,000.</p> <p>The pair pleaded guilty to the charges in December 2023, and on Wednesday the man was sentenced to three years and four months in jail, with a non-parole period of two years.</p> <p>The woman was to an intensive corrections order of 70 hours community service.</p> <p>AFP Sydney Airport Police Commander Morgen Blunden said the pair was “motivated by profit and greed”.</p> <p>“People with trusted access in an airport precinct are critical to the successful operation of Australia’s tourism and trade sectors,” Blunden said.</p> <p>“But the AFP will not hesitate to investigate and prosecute those who abuse this trust. AFP has zero tolerance for those to abuse their access to air-side operations for their illegal pursuits.”</p> <p><em>Image credits: Shutterstock</em></p>

Travel Trouble

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Pilot reveals area with worst turbulence

<p>Pilot and former <em>Bachelor Australia</em> star Jimmy Nicholson has revealed which area in the world has the worst turbulence in a viral video. </p> <p>Nicholson, who has over five years of experience, took to TikTok to explain the areas where pilots can expect the worst turbulence and how he believes that the recent Singapore Airlines <a href="https://www.oversixty.co.nz/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">horror flight</a> did not actually experience a "sudden drop". </p> <p>In the clip, he explained that pilots can expect the worst turbulence around the equator in what is called the Intertropical Convergence Zone (ITCZ). </p> <p>“This is where the winds with the northern hemisphere often converge with the winds of the southern hemisphere often causing bad weather and turbulence,” he said. </p> <p>He added that the ITCZ changes throughout the year, with it affecting different areas between January and July. </p> <p>“As you can see here, this is the approximate location of the convergence zone on the 21st of May,” he explained using a graph that showed an area that was “the exact area of where the [Singapore Airlines] incident happened." </p> <p>“As you can see from flightradar, the flight was tracking from Singapore to London and then made a left turn and ended up diverting into Bangkok," he added. </p> <div class="embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: initial; vertical-align: baseline; width: 573px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7371614320200830226&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40jimmy_nicholson%2Fvideo%2F7371614320200830226&image=https%3A%2F%2Fp16-sign-sg.tiktokcdn.com%2Fobj%2Ftos-alisg-p-0037%2FowREoIPwwA1lAs31IifkpzBASmJt4iCODZ0sBN%3Fx-expires%3D1716962400%26x-signature%3D%252BkhZRFhuPeWTiEKTMAFYLK0EcTU%253D&key=5b465a7e134d4f09b4e6901220de11f0&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>He said that the 6000 foot drop was not a "sudden" drop as a result of severe turbulence, but a controlled descent. </p> <p>“The plane descended from 37000 feet at six minutes past the hour, down to 31000 feet at 12 minutes past the hour,” he said. </p> <p>“This is not a sudden drop due to turbulence, this is a controlled descent likely because the plane needed to divert into Bangkok, or because they were descending out of the turbulence.</p> <p>“This is a very sad and very rare event,” he continued. “But it is important to remember that these things don’t happen very often." </p> <p>He added that pilots do their best to avoid turbulence, but sometimes it does happen unexpectedly. </p> <p>“This is why pilots always say on the PA when you’re seated make sure you seatbelt is fastened in case we experience an unexpected turbulence.”</p> <p><em>Image: TikTok</em></p>

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"Absolute carnage": Injured Aussie reveals turbulence horror

<p>An Aussie man who was onboard the Singapore Airlines flight that plunged <a href="https://www.oversixty.com.au/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">6000 feet</a>, leaving one dead and dozens injured, has spoken out for the first time. </p> <p>A heavily bandaged Keith Davis told <em>Today </em>that he is still in shock over what happened, and shared graphic detail of what happened straight from his hospital bed in Thailand. </p> <p>"We'd just finished a fantastic holiday in the UK and were one more flight away, nearly home - and this comes along," he said.</p> <p>The flight took off from London Heathrow on Monday night and bound for Singapore with 211 passengers on board. </p> <p>Davis and his wife were among the 56 Australian passengers when the plane was struck by severe turbulence just minutes into the beginning of the breakfast service. </p> <p>"It was absolute carnage, instantly, it was absolutely surreal and there was no warning," he recalled. </p> <p>"When you come into turbulence, there is usually some warning, but this was just a freefall and before we knew it - we were on the ceiling and then bang, we are on the ground."</p> <p>Despite looking battered and bruised, Davis said that his wounds were just superficial, and his wife had an even longer road to recovery ahead. </p> <p>"(My wife) fell into the aisle and she didn't move from then on," he said. </p> <p>"She hit the ground so hard and you know, I leant over her and said, 'hey honey, you're okay', I could see she was breathing and she could speak, but when someone hits the ground, they're going to try and get up and that wasn't happening.</p> <p>"And then I realised I was pouring blood all over her and I thought, wow, we're in a lot of serious trouble here.'</p> <p>Davis said that his wife remained conscious the whole way through, which he said was a blessing as she doesn't have a brain injury. </p> <p>"She's had a severe spinal injury and she has no sensation from her waist down," he said. </p> <p>"She's got all of her wits about her, she's strong and we just just want to get home."</p> <p>Nine Australians remain in the Bangkok hospital, and three are in the ICU with severe injuries. </p> <p>Doctors have also confirmed that a lot of those injured have got spinal issues after hitting their head and landing so hard on the ground, with several of them requiring surgery after showing signs of paralysis. </p> <p><em>Image: Today</em></p>

Travel Trouble

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Singapore airline passenger's emotional text mid-turbulence

<p>A mum has revealed the terrifying text she received from her son while he was on board Singapore Airlines flight that <a href="https://www.oversixty.co.nz/travel/travel-trouble/victim-identified-after-plane-hits-deadly-turbulence" target="_blank" rel="noopener">plunged 6,000 feet</a> in a matter of minutes. </p> <p>As turbulence hit the plane 11 hours into its journey from London to Singapore, Josh Barker sent what he thought would be his final text to his mum at 9.10am on May 21. </p> <p>“I don’t want to scare you, but I’m on a crazy flight. The plane is making an emergency landing… I love you all," his text read. </p> <p>His mother, Alison recalled the most "terrifying" two hours of her life after receiving the text, as she waited to hear from her son who was en route to Bali. </p> <p>“It was terrifying. I didn’t know what was going on,” she told <em>BBC</em>. </p> <p>"We didn't know whether he'd survived, it was so nerve wracking. It was the longest two hours of my life.</p> <p>"It was awful; it was petrifying."</p> <p>She said that while her son was lucky to have survived the incident, he was still in “a lot of pain” having sustained minor injuries to his teeth. </p> <p>The aircraft was hit by "severe turbulence" 11 hours into the 13-hour flight to Singapore and was forced to make an emergency landing in Bangkok, Thailand. </p> <p>71 people were left injured, and one man, British grandfather Geoffrey Kitchen passed away after suffering a heart attack when the turbulence hit. </p> <p>Of the 211 passengers on board, 56 were Australians and 23 were from New Zealand. </p> <p>Singapore Airlines CEO Goh Choon Phong has issued a public apology for the incident in a video message saying that the airline is cooperating with investigations. </p> <p>"We are deeply saddened by this incident. It has resulted in one confirmed fatality, and multiple injuries," he said.</p> <p>"On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased.</p> <p>"We are very sorry for the traumatic experience that everyone on board SQ321 went through... our deepest apologies to everyone affected by this incident."</p> <p>He also said that 143 people who had been on the flight had been taken to Singapore this morning, while the remaining 85 - including six crew members - were still in the Thai capital. </p> <p>"Singapore Airlines swiftly dispatched a team to Bangkok last night, and they have been helping our colleagues with the support on the ground," he said.</p> <p>"A relief flight with 143 of the SQ321 passengers and crew members who were able to travel landed in Singapore this morning at 5.05am.</p> <p>"Another 79 passengers and six crew members are still in Bangkok.</p> <p>"This includes the injured who are receiving medical treatment, as well as their families and loved ones who were on the flight.</p> <p>"Singapore Airlines will continue to extend all possible support to them."</p> <p><em>Images: X/ news.com.au</em></p> <p> </p>

Travel Trouble

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Victim identified after plane hits deadly turbulence

<p>One man has died and dozens have been left injured after a Singapore Airlines plane encountered deadly turbulence, and was forced to make an emergency landing. </p> <p>The flight was travelling from London to Singapore - a route frequently used to continue on to Australia and New Zealand -  when the plane hit an air pocket while flying over Thailand. </p> <p>The unexpected and extreme turbulence caused the plane to drop over 6,000 feet in a matter of minutes, sending passengers and cabin crew flying around the aircraft. </p> <p>While dozens of people sustained injuries during the terrifying ordeal, authorities said that one elderly man had suffered a heart attack when the turbulence hit and had died onboard. </p> <p>British media named the man as Geoffrey Kitchen, a grandfather and amateur dramatics performer who was on his way to Australia with his wife for a six-week holiday.</p> <p>The 211 passengers - including 56 Australians - and 18 crew on board were diverted to make an emergency landing in Bangkok after the turbulence hit, just a few hours away from their destination. </p> <p>Kittipong Kittikachorn, general manager of Thailand's Suvarnabhumi Airport, confirmed in a press conference that seven passengers were severely injured, and 23 passengers and nine crew members had moderate injuries.</p> <p>Sixteen with less serious injuries received hospital treatment and 14 were treated at the airport.</p> <p>One passenger, Jerry, recalled hitting his head on the overhead lockers when the turbulence hit. </p> <p>"My wife did (hit her head too), some poor people were walking around, ended up doing somersaults," he said, adding that his daughter was also injured and would likely stay in hospital for "a few days".</p> <p>"It was absolutely terrible. And then suddenly it stopped, and it was calm again, and the staff did their best to tend to the injured people." </p> <p>"There were a lot of them, and some of the staff were injured themselves."</p> <p>Another passenger recalled the moment the aircraft had begun “tilting up and there was shaking”. </p> <p>“So I started bracing for what was happening, and very suddenly there was a very dramatic drop,” 28-year-old Dzafran Azmir said.</p> <p>“Everyone seated and not wearing seatbelt was launched immediately into the ceiling."</p> <p>“Some people hit their heads on the baggage cabins overhead and dented it, they hit the places where lights and masks are and broke straight through it.”</p> <p>Singapore Airlines said the nationalities of the passengers were 56 Australians, two Canadians, one German, three Indians, two Indonesians, one from Iceland, four from Ireland, one Israeli, 16 Malaysians, two from Myanmar, 23 from New Zealand, five Filipinos, 41 from Singapore, one South Korean, two Spaniards, 47 from the UK and four from the US.</p> <p>In the hours after the traumatic event, Aviation consultant and pilot Tim Atkinson shared his theory on what caused the “very significant” incident.</p> <p>Atkinson told the BBC that in the increase in air turbulence can be linked to climate change, saying “it’s fairly clear” the Singapore Airlines flight “encountered atmospheric turbulence”.</p> <p>He also noted that the area — called the Intertropical Convergence Zone — is “renowned among pilots, and I dare say passengers, for turbulence”.</p> <p>“Despite abundant caution occasionally, there’s turbulence ahead which can’t be identified, and the unfortunate result of an encounter is injury and, very rarely, fatality,” he said.</p> <p>Mr Atkinson also noted that the larger the aircraft, “the worse the atmospheric perturbation, the disruption in the smoothness of the atmosphere, needs to be to cause major problems”. </p> <p><em>Image credits: Facebook / Twitter</em></p>

Travel Trouble

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10 best airports for sleeping

<p>Sleeping in airports isn’t exactly luxury, but sometimes when you’re stuck between flights you’re all out of options. We’ve taken a look at the 10 best airports to sleep in. While you might not be able to get your full set of 40 winks, at least you can catch a little bit of shut eye at these airports.</p> <p><strong>10. Taipei Taoyuan International Airport – Taiwan</strong></p> <p>You might want to bring along an eye mask or sunglasses, but you can definitely get a bit of shut-eye between flights at Taipei Taoyuan International Airport. This airport makes the list but it is quite busy so it’s an idea to have some earplugs or even a pillow if you’re serious about sleeping.</p> <p><strong>9. Stockholm Arlanda International Airport – Sweden</strong></p> <p>Nothing ruins an airport nap like missing your international flight! Travellers sleeping at Stockholm Arlanda International Airport needn’t be concerned though as there have been reports of travellers leaving post-it notes with stickers that say “Wake me at 5:00am”. Beats an alarm clock!</p> <p><strong>8. Tallinn International Airport – Estonia</strong></p> <p>This international airport is fast gaining a reputation as a good place to catch some sleep, but it’s advised that you make sure you sleep near other travellers. The website says, “Make sure they are actual travellers and not homeless people – it is sometimes hard to tell in certain airports.”</p> <p><strong>7. Tokyo Haneda International Airport – Japan</strong></p> <p>Due partly to its proximity to the rest of town, Tokyo Haneda International Airport is a very popular airport to sleep at, to the point where the site says, “If you are staying at a busy airport overnight, you'll have to get there early if you want a good spot, especially during the summer season.”</p> <p><strong>6. Porto Francisco Sá Carneiro Airport – Portugal</strong></p> <p>While this airport provides a great option for travellers looking to catch up on a little bit of shut-eye, they still have to be creative. The website recommends heading, “behind ticket counters, under and behind seats, in wheelchairs and on luggage conveyor belts,” to get some sleep.</p> <p><strong>5. Vienna International Airport – Austria</strong></p> <p>This airport sports a grand-spanking new terminal with some nice cots for you to catch up with some shut eye in peace and privacy. There are also lots of power sockets around the place if you need to charge devices or even if you were looking to check out the latest <a href="../news/news/">O</a>ver 60 article  on your tablet!</p> <p><strong>4. Munich International Airport – Germany</strong></p> <p>If you’re looking to catch up on some sleep at the home of Oktoberfest you’re in luck – Munich International Airport is set up pretty well for dozing travellers, relatively safe and asides from the odd security officer asking to see your boarding pass you will generally be left alone.</p> <p><strong>3. Helsinki International Airport – Finland</strong></p> <p>There is a range of options for sleepy travellers at Helsinki International Airport including the famous GoSleep airport sleeping pods. These handy capsules measure in at 1.8 metres by 0.6 metres, and can be rented for as little as $12 to ensure you get some peace and quiet as you sleep. </p> <p><strong>2. Seoul Incheon International Airport – South Korea</strong></p> <p>This huge international airport is a marvel in and of itself and provides a state of the art, luxurious place to get a little bit of shut eye between naps. What is even better is the fact that there have been reports of, “a few generous vendors giving away their unsold food to airport sleepers.”</p> <p><strong>1. Changi International Airport – Singapore </strong></p> <p>When you look at the inclusions this airport has sheerly designed to enhance customer comfort you can see why there’s no question Changi International Airport came out at number one. Enjoy massage chairs, low-lit relaxation zones, armrest-free seating and handy charging outlets.</p> <p><em>Image credits: Shutterstock</em></p>

Travel Tips

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Sydney Airport launches massive auction of lost property

<p>Have you ever lost something at the airport? </p> <p>You're not alone.</p> <p>This year there were more than 2,500 unclaimed items left at the airport including electronics, jewellery and designer handbags, and now they are up for grabs for a fraction of their retail price. </p> <p>The airport has launched their annual online auction, with all the money raised going to the Harding Miller Education Foundation, which grants four-year scholarships to high-school girls with high academic potential who are experiencing disadvantage. </p> <p>Over the past decade, the auctions have raised $1.6 million for various charities. </p> <p>“It’s clear the public love nabbing a bargain in support of a worthy cause," Sydney Airport general manager of corporate affairs Josh Clements said. </p> <p>“There’s something for everyone with plenty of great tech, clothing, accessories and beauty products as well as a host of unique items like a massage table, an electric scooter, a leaf blower and a quintessential Aussie favourite, a jaffle maker (sandwich press),” he added. </p> <p>“It’s great to see these unclaimed items find new homes, while also supporting a charity that’s offering comprehensive scholarships to help level the playing field for high school girls facing disadvantage.”</p> <p>“Opening bids start at just $10, which means shoppers have a chance to grab a great deal while also supporting an impactful charity,” Theodore Bruce Auctioneers director, Casi Prischl, said.</p> <p>The auction runs until Sunday May 12, with the <a href="https://www.theodorebruceauctions.com.au/sydney-airport-lost-property-auction-2024a" target="_blank" rel="noopener">complete list of auctions currently open for bids below</a>: </p> <ul> <li>Tech & Gaming - Saturday 4 May to Saturday 11 May, closing at 10am</li> <li>Sunglasses, Bags, Scarves & Accessories - Saturday 4 May to Saturday 11 May, closing at 2pm</li> <li>Jewellery & Watches - Saturday 4 May to Sunday 12 May, closing at 10am</li> <li>Clothing - Saturday to May to Sunday 12 May, closing at 2pm</li> <li>Beauty, Alcohol, Home - Saturday 4 May to Sunday 12 May, closing at 4pm</li> </ul> <p>Goods can be delivered at a price, or picked up by appointment. </p> <p><em>Images: Theodore Bruce Auctions</em></p>

Money & Banking

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As you travel, pause and take a look at airport chapels

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/wendy-cadge-343734">Wendy Cadge</a>, <a href="https://theconversation.com/institutions/brandeis-university-1308">Brandeis University</a></em></p> <p>Flying home? It is very likely there is a chapel or meditation room tucked away somewhere in one of the airports you’ll pass through. <a href="http://www.pewresearch.org/fact-tank/2015/07/06/most-of-the-busiest-u-s-airports-have-dedicated-chapels/">Sixteen of the country’s 20 largest airports</a> have chapels, as do many more around the world.</p> <p>I am a <a href="http://www.wendycadge.com/">sociologist</a> of contemporary American religion and have written <a href="http://www.wendycadge.com/publications/airport-chapels-and-chaplains/">two recent articles</a> about airport chaplains and chapels. My interest in airport chapels started as simple curiosity – why do airports have chapels and who uses them? After visiting a few – including the chapel at Logan, my home airport here in Boston – I have concluded that they reflect broader changing norms around American religion.</p> <h2>How airports came to have chapels</h2> <p>The country’s first airport chapels were intended for staff rather than passengers and were established by Catholic leaders in the 1950s and 1960s to make sure their parishioners could attend mass.</p> <p>The first one in the U.S., Our Lady of the Airways, was built by Boston Archbishop Richard J. Cushing at Logan airport in 1951 and it was explicitly meant for people working at the <a href="https://doi.org/10.1093/socrel/srx025">airport</a>. A neon light pointed to the chapel and souvenir cards handed out at the dedication read, “We fly to thy patronage, O Holy Mother of God; despise not our petitions in our necessities, but deliver us away from all dangers, O glorious and blessed virgin.”</p> <p>Our Lady of the Airways inspired the building of the country’s second airport chapel, Our Lady of the Skies at what was then Idlewild – and is today John F. Kennedy airport in New York City.</p> <p>Protestant chapels came later. The first was in New York – again at JFK. It was designed in the shape of a Latin cross and was joined by a Jewish synagogue in the 1960s. These chapels were located at a distance from the terminals: Passengers wishing to visit them had to go outside. They were <a href="https://books.google.com/books/about/Exploring_Interfaith_Space.html?id=on5YNwAACAA">later razed</a> and rebuilt in different area of JFK.</p> <p>In the 1970s and 1980s, Protestant chapels opened in Atlanta, and in several terminals of the Dallas airport in Texas.</p> <h2>Becoming more inclusive</h2> <p>By the 1990s and 2000s, single faith chapels had become a <a href="http://www.tciarchive.org/4534.article">“dying breed.”</a> Most started to welcome people from all religions. And many were transformed into spaces for reflection, or meditation for weary travelers.</p> <p>The chapel at San Francisco International Airport, for example, known as the <a href="https://www.flysfo.com/content/berman-reflection-room-0">Berman Reflection Room</a> for Jewish philanthropist Henry Berman who was a former president of the San Francisco Airport Commission, looks like a quiet waiting room filled with plants and lines of connected chairs. A small enclosed space without any religious symbols or obvious connections to things religious or spiritual is available for services.</p> <p>The scene at the <a href="http://www.atlchapel.org/">Atlanta</a> airport chapel is similar, with only a few chairs and clear glass entrances, to provide space for quiet reflection.</p> <p>Some airports, such as JFK, continue with their “Our Lady” names, indicating their faith-based origins.</p> <p>Others include religious symbols and objects from a range of religious traditions. The chapel in <a href="https://cltairportchapel.org/">Charlotte</a>, North Carolina, for example, has multiple religious texts alongside prayer rugs, rosary beads and artistically rendered quotes from the world’s major religions.</p> <p>Pamphlets on topics ranging from grief to forgiveness are available for visitors to take with them at the Charlotte airport.</p> <h2>Different airports, different rules</h2> <p>As these examples show, <a href="https://doi.org/10.1093/socrel/srx025">no two airports</a> have negotiated chapel space in the same way. What is permissible in one city is often not in another. Often, it is local, historical and demographic factors, including the religious composition of the region, that influence decisions. These could even be based on who started the chapel, or how much interreligious cooperation there is in a city.</p> <p>Certain airports such as Chicago’s <a href="http://www.airportchapels.org/">O'Hare</a> have strict rules regarding impromptu religious gatherings whether inside the chapel or out. Some use their public address systems to announce religious services. Others prohibit such announcements and do not even allow airport chaplains to put out any signs that could indicate a religious space.</p> <p>If they are included in airport maps, chapels tend to be designated by the symbol of a person bent in prayer. But even then, they can be difficult to spot. About half of the existing chapels are on the pre-security side of the airport and the other half accessible only after passengers pass through security.</p> <p><a href="https://doi.org/10.1093/socrel/srx025">Only four large American airports</a> – Las Vegas, Los Angeles, Philadelphia and New York’s LaGuardia – do not have chapel spaces, although opening such a space is under consideration. In the interim, at LaGuardia, a Catholic chaplain holds mass in a conference room.</p> <h2>What’s the future?</h2> <p>The reasons for these spaces and their variations are idiosyncratic and intensely local. These chapels reveal a range of approaches to contemporary American religion and spirituality.</p> <p>So on your travels, keep an eye out for these chapels. Note their similarities and differences and recognize how important local histories are to how church-state issues are resolved – at airports and beyond.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/87578/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/wendy-cadge-343734">Wendy Cadge</a>, Professor of Sociology and Women's, Gender and Sexuality Studies, <a href="https://theconversation.com/institutions/brandeis-university-1308">Brandeis University</a></em></p> <p><em>Image credits: Getty Images </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/as-you-travel-pause-and-take-a-look-at-airport-chapels-87578">original article</a>.</em></p> </div>

Travel Tips

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Bold idea sees hotel offer thousands in cash back if it rains

<p>In a move that's making waves in the travel industry, a posh hotel in the heart of Singapore has rolled out a revolutionary offer: rain insurance. Yes, you heard it right – rain insurance!</p> <p>InterContinental Singapore, a sanctuary for jet-setters seeking respite from both the humidity and the occasional tropical deluge, has unleashed a game-changer for travellers. Dubbed the "Rain Resist Bliss Package", this offer promises to keep your spirits high even when the rain gods decide to throw a dampener on your plans.</p> <p>Picture this: you've booked your suite at this 5-star haven, eagerly anticipating your Singapore escapade. But lo and behold, the forecast takes a turn for the soggy, threatening to rain on your parade – quite literally. Fear not, dear traveller, for with the Rain Resist Bliss Package, you can breathe easy knowing that if your plans get drenched, your wallet won't.</p> <p>Now, you might be wondering, how does this rain insurance work? Well, it's as simple as Singapore Sling on a sunny day. If the heavens decide to open up and rain on your parade for a cumulative 120 minutes within any four-hour block of daylight hours (that's 8am to 7pm for those not on island time), you're entitled to a refund equivalent to your single-night room rate. The package is available exclusively for suite room bookings starting from $SGD850 per night – so that’s around $965 rain-soaked dollars back in your pocket, no questions asked. No need to jump through hoops or perform a rain dance – just sit back, relax, and let the rain do its thing.</p> <p>And fret not about having to keep an eye on the sky – the clever folks at InterContinental Singapore have got you covered. They're tapping into the data from the National Environmental Agency Weather Station to automatically trigger those rain refunds. It's like having your own personal meteorologist ensuring that your plans stay as dry as your martini.</p> <p>But hey, if the rain does decide to crash your party, fear not! The hotel has an array of dining options to keep your tastebuds entertained while you wait for the clouds to part. And let's not forget, Singapore isn't just about sunshine and rainbows – there are plenty of indoor activities to keep you occupied, from feasting at Lau Pa Sat for an authentic hawker experience to retail therapy at Takashimaya.</p> <p>And here's a silver lining to those rain clouds: fewer tourists! That's right, while others might be scrambling for cover, you could be enjoying shorter lines, less crowded attractions, and even snagging better deals on accommodations. Plus, let's not overlook the fact that the rain brings a welcome respite from the tropical heat, making outdoor adventures all the more enjoyable once the showers subside.</p> <p>So, pack your umbrella and leave your worries behind. With InterContinental Singapore's Rain Resist Bliss Package, you can embrace the unpredictable and turn even the rainiest of days into a memorable adventure. After all, as they say, when life gives you lemons, make Singapore Slings and dance in the rain!</p> <p><em>Images: InterContinental Singapore / Getty Images</em></p>

International Travel

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Travellers with disability often face discrimination. What should change and how to complain

<p><em><a href="https://theconversation.com/profiles/kelsey-chapman-1345505">Kelsey Chapman</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/elizabeth-kendall-210342">Elizabeth Kendall</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>, and <a href="https://theconversation.com/profiles/lisa-stafford-1505408">Lisa Stafford</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p>Australia’s former disability discrimination commissioner, Graeme Innes, has settled his dispute <a href="https://www.abc.net.au/news/2024-01-23/adelaide-airport-graeme-innes-disability-discrimination-dispute/103375068">with Adelaide Airport</a>. His complaint to the Human Rights Commission was lodged after being denied access to a body scanner with his assistance dog in <a href="https://graemeinnes.com/2022/05/17/airport-discrimination-dash-i-am-angry-as-hell-and-im-not-going-to-take-it-anymore/">May 2022</a>.</p> <p>Unfortunately, Innes’ experience will resonate widely with Australia’s <a href="https://www.aihw.gov.au/reports/disability/people-with-disability-in-australia/contents/people-with-disability/prevalence-of-disability">4.4 million people with disability</a>.</p> <p>“People with disability know how challenging air travel can be, and that experience needs to be more inclusive,” said Innes, who was disability discrimination commissioner for nine years and is on the board of the <a href="https://www.ndis.gov.au/about-us/governance/board/board-profiles">National Disability Insurance Agency</a>.</p> <p>Experiences like Innes’ have been widely <a href="https://www.theguardian.com/australia-news/2023/feb/03/australias-airlines-and-airports-urged-to-improve-treatment-of-travellers-with-disabilities">reported</a> and have happened to <a href="https://www.smh.com.au/national/graeme-innes-fights-to-change-how-disabled-people-are-treated-when-they-fly-20220516-p5alqs.html">prominent Australians with disability</a>. The everyday experience of air travel is likely even more shocking. Change is happening, but it is moving slowly.</p> <h2>Airport and airline ableism</h2> <p>The Human Rights Commission received more than <a href="https://www.infrastructure.gov.au/sites/default/files/documents/awptor2023-submission-a16-australian-human-rights-commission.pdf">100 disability discrimination complaints against airlines</a> in the six years to 2022, including the period in which COVID restrictions saw air travel severely limited.</p> <p>Issues included:</p> <ul> <li>assistance animal refusals</li> <li>inaccessible facilities</li> <li>inaccessible ticketing arrangements for people with vision impairments</li> <li>taxis and rideshare providers not turning up, long delays or refusing passengers with disability aids and/or assistance animals.</li> </ul> <p>These issues highlight a system underpinned by unchallenged <a href="https://theconversation.com/ableism-and-disablism-how-to-spot-them-and-how-we-can-all-do-better-204541">ableism</a> – discrimination that favours people without disability.</p> <h2>Freedom of movement</h2> <p>An important right under the <a href="https://www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-with-disabilities/article-20-personal-mobility.html">United Nations Convention on the Rights of Persons with Disabilities</a> is freedom of movement. This right seeks to enable all people to be <a href="https://www.tandfonline.com/doi/full/10.1080/09687599.2023.2203307">included in society in ways they self-determine</a>.</p> <p>Ableism in air travel is a fundamental denial of independence and freedom of movement. Discrimination can be even more blatant and offensive. People have been removed from flights or denied boarding because there are <a href="https://www.infrastructure.gov.au/sites/default/files/documents/awptor2023-submission-a16-australian-human-rights-commission.pdf">limits on the number of wheelchair users who can access an aircraft</a> or because they require additional support to access facilities.</p> <p>People with disability report the removal of, or damage to, <a href="https://www.abc.net.au/news/2023-10-31/virgin-airline-wheelchair-damage-broken-compensation/103010472">personal mobility equipment</a>, and lack of suitable equipment. In the most severe cases, people have been <a href="https://www.9news.com.au/national/australians-with-disabilities-suffer-dehumanising-treatment-at-airports-travel-news/b7de6139-258a-4e86-a615-031eb0e89074">injured during travel</a> or left stranded in dangerous circumstances.</p> <h2>Inconsistency can fuel ableism</h2> <p>Inconsistent policies and practices significantly impact travellers with disability. This is made worse by the fact that individual airlines and airports are encouraged by government to develop their own <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/aviation/aviation-access-forum-aaf/dafp">Disability Access Facilitation Plans</a>.</p> <p>So, it is not surprising when news reports highlight instances of assistance dogs being denied travel <a href="https://www.abc.net.au/news/2023-12-15/jetstar-assistance-dog-policy-criticised/103221894">domestically</a> and <a href="https://www.nytimes.com/2023/08/22/travel/jetblue-service-animal-dot-open-form.html">internationally</a>, even when they’ve <a href="https://www.abc.net.au/news/2023-12-20/qantas-sued-over-assistance-dog/103223736">previously been approved</a> by other airlines.</p> <p>Lack of consistency, negative attitudes, stereotypes and prejudices in the air travel industry have resulted in <a href="https://www.independent.co.uk/travel/singapore-airlines-disability-discrimination-amputee-b2301471.html">reportedly aggressive eviction of passengers</a> with disability from exit rows. Others report being told to “<a href="https://qdn.org.au/wp-content/uploads/2023/06/Voice-of-Queenslanders-with-Disability-report.pdf">catheterise</a>” (to insert a tube through the urethra to the bladder) to avoid needing toilet facilities on an overseas flight. Many people with disability experience situations like Innes’ where they are subjected to alternative, sometimes undignified, processes.</p> <p>Ongoing experiences of ableism not only deny people with disability their rights to travel but can also <a href="https://www.tandfonline.com/doi/full/10.1080/09687599.2023.2203307">damage their dignity</a>. Anticipation of discrimination can increase anxiety and stress for travellers with disability or prevent them travelling altogether.</p> <h2>Slow reform</h2> <p>These stories and many others point to the need for urgent reform.</p> <p>Stories shared by more than 60 participants in a special Disability Royal Commission session prompted its chair to <a href="https://disability.royalcommission.gov.au/news-and-media/media-releases/chair-writes-ceos-airlines-and-airports#:%7E:text=The%20Chair%20of%20the%20Disability,their%20experiences%20with%20air%20travel">write directly to the CEOs</a> of Australian airlines and airports, urging them to work on solutions.<br />The review and modernisation of the <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/transport-accessibility/transport-disability-standards">2002 Disability Standards for Accessible Public Transport</a> along with the upcoming release of the Australian government’s <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/aviation/aviation-white-paper">Aviation White Paper</a> could be key mechanisms to address systemic discrimination. But only if key recommendations from disability organisations and advocacy centres are adopted. They include:</p> <ol> <li> <p><a href="https://www.infrastructure.gov.au/sites/default/files/documents/agp2023-submission-c170-australian-federation-of-disability-organisations-and-national-inclusive-transport-advocacy-network.pdf">specific standards</a> for air travel co-designed with people with disability and representative organisations. <a href="https://www.engineersaustralia.org.au/sites/default/files/2022-04/Universal-Design-for-Transport-TAs-discussion-paper-20220421.pdf">Universal design</a> aims to make products and environments usable by all people, without adaptation. It can play an important role in overcoming the systemic barriers in infrastructure and service design to create more seamless and inclusive transport and air travel experiences</p> </li> <li> <p><a href="https://piac.asn.au/wp-content/uploads/2023/12/PIAC-Submission-to-Aviation-Green-Paper.pdf">reportable and enforceable standards</a> and independent oversight, such as funding the Human Rights Commission to oversee compliance.</p> </li> </ol> <h2>Complaints are just one route</h2> <p>The exclusion of people with disability from seamless airline travel is a violation of their fundamental right to freedom of movement.</p> <p>Decades of travel horror stories in the media, continuing legislative reviews and national enquiries should bring change. Everyone should be able to make journeys with dignity and autonomy. People with disability deserve the same travel privileges as non-disabled Australians.</p> <p>Governments and the aviation industry will need to collaborate to implement comprehensive accessibility measures, ranging from wheelchair-friendly facilities to trained staff capable of providing appropriate assistance. Embracing inclusivity in air travel not only aligns with the principles of equity but also contributes to a society that celebrates diversity.</p> <p>For now, there are a number of ways to raise complaints, including with the individual airline or with the <a href="https://humanrights.gov.au/complaints/make-complaint">Human Rights Commission</a>. Raising complaints with the Human Rights Commission can be completed by anyone who experiences discrimination. Legal support and advice may also be sought from some state-based legal aid organisations.</p> <p>While complaints are one mechanism for change, more proactive methods for change include the disability royal commission’s recommendation for the design and implementation of a <a href="https://teamdsc.com.au/resources/inside-the-disability-royal-commission-s-final-report">Disability Rights Act</a>, which would see human rights enshrined in legislation and facilitate barrier-free travel.<!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/kelsey-chapman-1345505"><em>Kelsey Chapman</em></a><em>, Research Fellow Dignity Project, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>; <a href="https://theconversation.com/profiles/elizabeth-kendall-210342">Elizabeth Kendall</a>, Professor, Director, Griffith Inclusive Futures, Griffith University, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a>, and <a href="https://theconversation.com/profiles/lisa-stafford-1505408">Lisa Stafford</a>, Adjunct Senior Research Fellow, Inclusive Futures Centre, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a></em></p> <p><em>Image credits: Shutterstock</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/travellers-with-disability-often-face-discrimination-what-should-change-and-how-to-complain-221740">original article</a>.</em></p>

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