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Bank blunder loses couple their dream home and huge deposit

<p><span style="font-weight: 400;">A Queensland couple has been left without their dream home or their deposit after their bank missed a settlement deadline.</span></p> <p><span style="font-weight: 400;">Newly-engaged couple Mark Trau and Maddie Goyder thought they had found their new dream home after handing over a $75,000 deposit for the $900,065 property in Jindalee, Brisbane.</span></p> <p><span style="font-weight: 400;">However, their bank, Westpac, failed to meet the settlement deadline that would secure the house for Ms Goyder and Mr Trau.</span></p> <p><span style="font-weight: 400;">The couple ended up losing the house and their deposit as a result.</span></p> <p><span style="font-weight: 400;">“It was everything to us. It was our future home, a place to have a family one day,” Ms Goyder said.</span></p> <p><span style="font-weight: 400;">Mr Trau confirmed that they were devastated.</span></p> <p><span style="font-weight: 400;">“We threw everything at this. The bank was the one thing that stopped it from happening on the day,” he said.</span></p> <p><span style="font-weight: 400;">Though the bank came through with the settlement the following day, the contract had already been terminated.</span></p> <p><img style="width: 500px; height:282.5px;" src="https://oversixtydev.blob.core.windows.net/media/7845660/westpac-house1.jpg" alt="" data-udi="umb://media/6e74758677dd40bbb6e5de49bb7e42c2" /></p> <p><em><span style="font-weight: 400;">The young couple were so close to securing their new home. Image: 9News</span></em></p> <p><span style="font-weight: 400;">The home owners were able to keep the couple’s deposit - and are allowed to under Queensland property laws - and resold the property for more than $1 million to another buyer.</span></p> <p><span style="font-weight: 400;">Unlike other states where there is a two-week grace period if the settlement falls through, Queensland has no such allowance.</span></p> <p><span style="font-weight: 400;">Lawyer Aaron Roberts said new laws should be introduced to protect home-buyers while holding banks to account.</span></p> <p><span style="font-weight: 400;">“It definitely needs looking at how we can protect all parties involved and place accountability where it should be,” he said.</span></p> <p><span style="font-weight: 400;">He added that the extra pressure banks are experiencing at the moment shouldn’t mean that the buyer suffers.</span></p> <p><span style="font-weight: 400;">“We understand there is a lot of financing happening at the moment, so the banks are being put under pressure and writing loans like crazy,” Mr Roberts said.</span></p> <p><span style="font-weight: 400;">After seeking legal assistance, Mr Trau and Ms Goyders unsuccessfully appealed to Westpac for reimbursement.</span></p> <p><span style="font-weight: 400;">But, within 24 hours of </span><a rel="noopener" href="https://www.9news.com.au/national/queensland-couple-lose-dream-home-and-thousands-in-deposit-after-bank-blunder/7f29d2c1-8b95-4a43-822b-c4b2ad20ad9d" target="_blank"><span style="font-weight: 400;">9News</span></a><span style="font-weight: 400;"> reaching out to the bank, it rounded up the deposit and paid the couple $100,000.</span></p> <p><span style="font-weight: 400;">Despite the payout, the couple still need to deal with no longer having the home.</span></p> <p><span style="font-weight: 400;">“We both feel like we’ve been robbed,” Ms Goyder said.</span></p> <p><em><span style="font-weight: 400;">Image: 9News</span></em></p>

Real Estate

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Westpac accused of enabling illegal offences

<p>In amongst all of the COVID-19 news and updates, it seems we’ve been distracted from a lot of other important social issues.</p> <p>Climate change and domestic violence, for example, as well as the fact that Westpac is being investigated over allegations that it’s banking systems enabled child sexual offenders to access <a href="https://www.sydneycriminallawyers.com.au/criminal/offences/sexual-offences/child-abuse-material/">child abuse material</a> via international transfers without raising any red flags.</p> <p>In November last year, the Australian Transactions Reports and Analysis Centre – or AUSTRAC – accused the banking giant of facilitating transactions that enabled child exploitation in the Philippines.</p> <p>AUSTRAC is a federal agency established to monitor financial transactions in order to identify <a href="https://www.sydneycriminallawyers.com.au/criminal/legislation/crimes-act/money-laundering/">money laundering</a>, organised crime, tax evasion, welfare fraud and terrorism.</p> <p><strong>Failure to report</strong></p> <p>AUSTRAC alleges that Westpac unlawfully failed to notify it of 23 million international transactions that breached anti-money laundering and counter-terrorism finance laws. It has accused the bank of failing to comply with laws which required it to report more than 19.5 million international fund transfers over a five year period, valued at $11 billion.</p> <p><strong>Criminal</strong> <strong>Investigation</strong></p> <p>Investigations by the Australian Federal Police (AFP), the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority ensued have resulted in proceedings that are before the Federal Court.</p> <p>The scandal has led to the resignation of Westpac Chairman Lindsay Maxsted and CEO Brian Hartzer, although Mr Hartzer was officially paid out his multi-million dollar severence.</p> <p><strong>Hypocrisy</strong></p> <p>Ironically, at the time the transactions were occurring, <a href="https://www.sydneycriminallawyers.com.au/blog/westpac-accused-of-enabling-child-sex-trafficking/">Westpac hosted a lavish business function with US-based human trafficking expert Christine Dolan</a> as the guest speaker. This, along with the present allegations, has led to accusations of hypocrisy and shareholders abandoning the organisation.</p> <p>One high profile customer, child protection advocacy group Bravehearts, said:</p> <p>“Child sexual assault and exploitation happens in the darkest of corners and Westpac had an opportunity to shine a light on it. Instead they showed an unbelievable and inhumane disinterest.”</p> <p><a href="https://amp.abc.net.au/article/12146360">The bank could be fined as much as $900m</a> – the highest fine ever given to an Australian  bank. CBA currently holds the record at $700m – paid to AUSTRAC in 2018 for systemically failing to report around 54,000 suspicious transactions made through its “intelligent deposit machines”.</p> <p>In its statement of claim, AUSTRAC outlined 12 customer cases where repeated suspicious payments were made to the Philippines in a pattern that should have raised red flags about potential child abuse.</p> <p><strong>How did it happen?</strong></p> <p>These customers were using Westpac’s LitePay – a low-cost overseas transfer option for sending money to Britain, the eurozone, India and the Philippines. There are regulations in place that banks are supposed to adhere to – careful monitoring of all overseas transactions. Anything suspicious – that could potentially be money laundering or financing a crime or terrorism – needs to be reported to Australian authorities for further investigation.</p> <p>Transfers to the Philippines should have been checked, primarily because the Philippines is well-known as a child-sex offending hot spot. In fact, according to reports, in December 2016 AUSTRAC provided banks, including Westpac, with a briefing outlining the typical financial profile of someone engaged in child exploitation that should sound the alarm in automated detection systems.</p> <p>Banks were told to be alert for people with no obvious family links to the Philippines or South-East Asia, who were sending small sums of money to lots of different people, often over a short period of time. Banks were also specifically told to report such transactions to regulators. In some cases, Westpac customers who made these transactions also travelled to the Philippines which the bank would also have been aware of because of activity on their accounts.</p> <p>But it was not until mid-way through 2018 that Westpac finally implemented a detection system that functioned correctly, allowing it to effectively monitor these transactions.</p> <p><strong>What about a bank’s duty to protect personal privacy?</strong></p> <p>While your bank does have a duty to protect the information it holds on current and former customers, each bank has its own privacy policy which outlines the circumstances in which your information will be given to a third party – one of these circumstances is when the banks are compelled by law to do so.</p> <p><strong>What will be the consequences?</strong></p> <p>Aside from the lack of reporting around suspicious transactions that should have raised child abuse red flags, AUSTRAC says the bank did not report around 19.5 million international funds transfers, plus numerous other alleged breaches of the law.</p> <p>In total AUSTRAC alleges 23 million breaches of the law. Each of these carries a maximum penalty of $17 to $21million, which means that theoretically the bank’s liability would end up amounting to trillions of dollars which it would never be able to pay.</p> <p>The more likely outcome is a settlement or court-determined penalty.</p> <p>Westpac’s directors and senior managers face potential bans from the banking industry as a result of investigations too.  But the sad fact is that as a result of its lack of oversight and adequate detection systems, many vulnerable children endured something preventable.</p> <p>What Westpac ends up paying, or how many of its senior people end up having to find new careers won’t make up for the unimaginable human suffering.</p> <p><em>Written by Sonia Hickey. Republished with permission of <a href="https://www.sydneycriminallawyers.com.au/blog/westpac-accused-of-enabling-child-sexual-offences/">Sydney Criminal Lawyers.</a> </em></p>

Legal

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Westpac to pay one year off mortgages for fire-affected customers

<p>Westpac has announced that it will pay one year off the mortgages for customers who lost their homes this bushfire season.</p> <p>Customers who took out mortgages through the bank will have their repayments paid for up to $1,200 per month over a period of one year, acting chief executive Peter King said.</p> <p>“These initiatives are designed to provide practical, on the ground support for our customers, our people and for those who are caring for affected communities,” King said in a statement.</p> <p>“In times of such unprecedented devastation, we want customers and communities to know we’re here to help alleviate financial concerns so they can rebuild their lives, homes and businesses.”</p> <p>Customers who need to rebuild their place of residence will also be eligible for interest free home loans through the Bushfire Recovery Support Package, while businesses may access low-interest loans.</p> <p>The initiative is Westpac’s latest effort to support bushfire-affected communities. Last week, the bank announced a $1.5 million Bushfire Fund, including emergency grants of up to $2,000 for temporary accommodation, food and clothing.</p> <p>There have been 10,550 insurance claims valued at $939 million lodged with Westpac as of Friday, the bank said.</p> <p>All four major banks have announced disaster relief packages. Commonwealth Bank and NAB each established a $1 million bushfire relief fund, while ANZ pledged $500,000 to support affected home loan customers and local community services.</p> <p>Westpac estimated that the bushfire crisis will cost Australia <a href="https://indaily.com.au/news/business/2020/01/13/bushfires-to-cost-nation-5b-westpac/">$5 billion in direct losses</a> and chip the country’s economic growth by 0.2 to 0.5 per cent.</p>

Money & Banking

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How Westpac is alleged to have broken anti-money laundering laws 23 million times

<p>Australia’s second-biggest bank, Westpac, is poised to overtake the biggest, the Commonwealth Bank. Not in terms of assets, earnings or market capitalisation, but in having to pay the heftiest fine in Australian corporate history.</p> <p>Westpac is accused of breaching laws aimed at hindering criminal money laundering and the financing of terrorism. With some of those breaches involving supicious transactions in South-East Asia, it is alleged Westpac has potentially facilitated the most heinous of crimes – the commerce of child sex abuse.</p> <p>Each breach carries a penalty of up to A$63,000. Westpac is accused of 23 million breaches.</p> <p>That means it could potentially be fined more than A$1 trillion. The actual fine is likely to be bargained down, as Commonwealth Bank did in agreeing to pay <a href="https://www.abc.net.au/news/2018-06-04/commonwealth-bank-pay-%24700-million-fine-money-laundering-breach/9831064">A$700 million</a> in 2018 for its own breaches of anti-money-laundering provisions.</p> <p>Even so, Westpac is still likely to be up for more than A$1 billion.</p> <p>So what exactly is it accused of doing wrong, and what should it have done? Here’s a quick guide to how Australia’s anti-money-laundering laws work.</p> <h2>Know your customer</h2> <p style="text-align: center;"><a href="https://images.theconversation.com/files/303305/original/file-20191124-74599-8meo8z.JPG?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://images.theconversation.com/files/303305/original/file-20191124-74599-8meo8z.JPG?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=237&amp;fit=clip" alt="" /></a> <span class="caption">Know your customer.</span> <span class="attribution"><a href="https://www.austrac.gov.au/sites/default/files/2019-06/austrac-A3-poster-gambling_05.pdf" class="source">AUSTRAC poster</a></span></p> <p>The Australian Transaction Reports and Analysis Centre (<a href="https://www.austrac.gov.au/">AUSTRAC</a>) requires organisations that handle big amounts of money, such as banks and casinos, to monitor transactions and report suspicious ones.</p> <p>AUSTRAC assembles intelligence and passes it onto partner agencies such as the Australian Federal Police.</p> <p>The requirements spring from Australian legislation and obligations under international agreements.</p> <p>One of the better-known requirements is an obligation to report any cash transaction exceeding A$10,000.</p> <p>Less well-known, but perhaps more onerous, is the obligation to “know your customer”.</p> <p>“<a href="https://www.austrac.gov.au/business/how-comply-and-report-guidance-and-resources/customer-identification-and-verification/customer-identification-know-your-customer-kyc">Know your customer</a>” means banks and other financial services organisations must collect information about their customers and assess their legitimate business behaviours before entering into an agreement, such as the provision of international money transfer services.</p> <p> </p> <p>Banks must then monitor ongoing customer transactions. If, for example, a business makes a large number of small cash transactions remitted to one overseas address then the bank needs to understand the purpose of the transactions and the legitimacy of the receiver.</p> <h2>What it’s alleged Westpac did</h2> <p style="text-align: center;"><a href="https://images.theconversation.com/files/303308/original/file-20191124-74542-dk6sre.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://images.theconversation.com/files/303308/original/file-20191124-74542-dk6sre.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=237&amp;fit=clip" alt="" /></a> <span class="caption"></span> <span class="attribution"><a href="https://www.austrac.gov.au/sites/default/files/2019-11/20191120%20Westpac%20Concise%20Statement%20FILED%2019008953.pdf" class="source">Federal Court notice of filing</a></span></p> <p>AUSTRAC expects each organisation to identify patterns of risky transactions, such as third parties undertaking transfers to and from accounts for no apparent reason, or regular international funds transfers to high-risk jurisdictions.</p> <p>AUSTRAC claims Westpac <a href="https://www.austrac.gov.au/about-us/media-release/civil-penalty-orders-against-westpac">failed</a> to appropriately assess transactions to the Philippines and South East Asia that have known financial indicators relating to potential child exploitation risks.</p> <p>Westpac is also accused of failing to understand and monitor transactions of money from its accounts to small intermediary banks located in countries where terrorist organisation are known to operate.</p> <p>This does not necessarily mean money was transferred to terrorists. It does mean there was a risk, and AUSTRAC should have been informed.</p> <h2>‘Fallen short’</h2> <p>The senior management of banks and other cash-handling organisations is expected to fully support anti-money-laundering and counter-terrorism-financing efforts. Among other things, a compliance officer is expected report to the board and be given the authority and resources to ensure the organisation is meeting its obligations.</p> <p>On Wednesday AUSTRAC accused Westpac’s senior management of indifference and failure to adequately invest in the technology and programs needed to monitor and report patterns of potentially suspicious transactions.</p> <p style="text-align: center;"><a href="https://images.theconversation.com/files/303311/original/file-20191124-74557-1vvydfy.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img style="display: block; margin-left: auto; margin-right: auto;" src="https://images.theconversation.com/files/303311/original/file-20191124-74557-1vvydfy.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=237&amp;fit=clip" alt="" /></a> <span class="caption"></span> <span class="attribution"><a href="https://cdn.theconversation.com/static_files/files/791/FINAL_Media_Release_-_Response_Plan.pdf?1574568052" class="source">Westpac's weekend response.</a></span></p> <p>On Sunday Westpac’s chairman Lindsay Maxsted said based on its current understanding, the board did not believe that there has been any indifference by any member of the executive team, including its chief executive.</p> <p>But he said Westpac had “fallen short”.</p> <p>He understood “the gravity of the issues” and had “deep sorrow for failings by Westpac”.</p> <p>The bank would withhold all or part of bonuses from its executive team subject to the outcome of an external investigation, which would be made public.</p> <p>In the meantime Westpac announced a <a href="https://cdn.theconversation.com/static_files/files/791/FINAL_Media_Release_-_Response_Plan.pdf?1574568052">response plan</a> that includes closing one of the products used to facilitate transactions, lifting screening standards, and “protecting people” by, among other things, spending A$18 million over three years to tackle online sexual exploitation of children in the Philippines.</p> <p><img src="https://images.theconversation.com/files/303313/original/file-20191124-74588-15ry74a.jpg?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" alt="" /> <span class="caption"></span> <span class="attribution"><a href="https://cdn.theconversation.com/static_files/files/791/FINAL_Media_Release_-_Response_Plan.pdf?1574568052" class="source">Extract from Westpac's weekend response.</a></span></p> <h2>Not alone</h2> <p>Two years ago it was <a href="https://www.austrac.gov.au/austrac-seeks-civil-penalty-orders-against-cba">Commonwealth Bank</a> that fell foul of AUSTRAC for allowing money to go out of the country without checks.</p> <p>Earlier this month the <a href="https://www.abc.net.au/news/2018-11-02/nab-working-with-austrac-on-money-laundering-counter-terrorism/10457136">National Australia Bank</a> confirmed that it too was also in discussions with AUSTRAC.</p> <p>The banking royal commission exposed ways in which elements within financial institutions seemed to regard strict compliance with the law as optional. AUSTRAC has has made it clear it is not, when it comes to money laundering.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important; text-shadow: none !important;" src="https://counter.theconversation.com/content/127518/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: http://theconversation.com/republishing-guidelines --></p> <p><em>Written by <span>Ian Fargher, Lecturer in Accounting, University of Wollongong</span>. Republished with permission of </em><a rel="noopener" href="https://theconversation.com/how-westpac-is-alleged-to-have-broken-anti-money-laundering-laws-23-million-times-127518" target="_blank"><em>The Conversation</em></a><em>.</em></p>

Retirement Income

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“People are fed up”: Treasurer Josh Frydenberg asks ACCC to investigate banks who fail to pass on rate cuts

<p><span style="font-weight: 400;">Australian Treasurer Josh Frydenberg has asked the Australian Competition and Consumer Commission (ACCC) to investigate the banking sector for failing to pass on interest rate cuts to customers in full.</span></p> <p><span style="font-weight: 400;">This comes after three official rate cuts since January, meaning that the new rate is a record low of 0.75 per cent.</span></p> <p><span style="font-weight: 400;">Frydenberg has said that the big four banks, ANZ, NAB, Commonwealth Bank and Westpac have failed to pass on the rate changes in full to their customers.</span></p> <p><span style="font-weight: 400;">"It's costing someone with a $400,000 mortgage around $500 in higher interest payments than they otherwise should have to pay if these last three rate cuts were passed on in full," Frydenberg told Channel 9, according to </span><a href="https://www.abc.net.au/news/2019-10-14/josh-frydenberg-asks-accc-to-investigate-banking-sector/11598614"><span style="font-weight: 400;">The ABC</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">"But it's not just these last three rate cuts where the banks have failed to pass them on, it's actually what's happened previously under the Labor government, there were 14 different rate cuts and only five of them were passed on in full.</span></p> <p><span style="font-weight: 400;">"So clearly there's a structural challenge here, there's a pattern of behaviour and the Australian people are fed up."</span></p> <p><span style="font-weight: 400;">Frydenberg has said that the ACCC needs to use its “particular powers to compel documentation to lift the hood and get to the bottom of this issue”.</span></p> <p><span style="font-weight: 400;">Labor also welcomes the inquiry by the ACCC in principle, but is asking to see the details of the plan.</span></p> <p><span style="font-weight: 400;">"Labor has been calling for the ACCC to play a bigger role here," Shadow Treasurer Jim Chalmers told AM.</span></p> <p><span style="font-weight: 400;">"With record household debt and stagnant debt under the Liberals you can see why customers are frustrated at the banks for not passing through interest rate cuts.</span></p> <p><span style="font-weight: 400;">"The big banks are still very profitable by international standards so they shouldn't be doing the wrong thing by borrowers.</span></p> <p><span style="font-weight: 400;">"We want to make sure that those interest rate cuts can do good in the economy, that means having them passed onto consumers."</span></p> <p><span style="font-weight: 400;">ANZ chief executive Shayne Elliot welcomes the inquiry.</span></p> <p><span style="font-weight: 400;">"Despite intense competition, there is cynicism in the broader community about interest rates for home loans," he said.</span></p> <p><span style="font-weight: 400;">"We know we have not done a good job in explaining our position and we will be working hard to ensure this process delivers results."</span></p> <p><span style="font-weight: 400;">Mike Baird, chief customer officer for consumer banking at NAB agrees, saying that the inquiry is “an important opportunity to discuss the challenges of an increasingly low interest rate environment and engage in a broader discussion about how we support all our customers— both depositors and borrowers".</span></p> <p><span style="font-weight: 400;">Westpac has said it’s “too early to comment” and a spokesman for Commonwealth Bank has said that it was “currently digesting the implications”.</span></p>

Money & Banking

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Leigh Sales slams Westpac CEO: “Your latest profit was $4.2 billion, can’t you use that?”

<p>Yesterday, Westpac announced that they will be the first of the Big Four banks to increase its variable home loan rates, a move that is expected to be copied by the other financial institutions.</p> <p>In a statement, the bank said its rates would be raised by 0.14 per cent from September 19, saying that the price hike is due to an increase in its wholesale funding costs.</p> <p>However, Westpac made a profit of $4.2 billion, so <em style="font-weight: inherit;">7:30</em> host Leigh Sales questioned why the bank couldn’t put that money towards the increasing costs.</p> <p>Westpac CEO Brian Hartzer attempted to defend his decision, explaining why the cost had to be passed on to customers rather than decreasing the bank's profit.</p> <p>“This is a difficult decision. Any time we are affecting people’s cost of living, it is something that we take very seriously but we borrow the money to fund people’s home loans and the cost has gone up,” Mr Hartzer said.</p> <p>A family with a $300,000 home loan will soon be paying an extra $35 in interest per month, while Aussies with a $500,000 home loan will be forking out an extra $516 a year on interest.</p> <p>Sales put the figures to Mr Hartzer and asked: “An ordinary household has to work within their budget to pay the extra money on their mortgage yet one of the wealthiest institutions can’t do the same?”</p> <p>Mr Hartzer said Westpac had worn the cost for the past six months, hoping it would go down but “we sadly had to conclude this is a more permanent change or certainly it is going to persist for a little while”.</p> <p>Despite the bank’s last profit being up six per cent, Mr Hartzer said the margin has been “significantly impacted” since costs started to rise in February.</p> <p>“Part of my job sometimes is to make difficult decisions that are about the long-term sustainability of our business and that involves addressing increases in funding costs,” Mr Hartzer said.</p> <p>While the CEO said he understood customers “frustration” with the interest rate hike, he said: “At the same time, Leigh, we have to run our business and part of that is to acknowledge the realities of higher funding costs.”</p> <p>The higher interest rates will come into effect on September 9 for all new and existing customers for Westpac and Westpac-owned St George.</p> <p>Westpac said it variable mortgage rate for owner-occupier properties will increase to 5.38 per cent per annum for customers with principal and interest repayments, while residential investment properties will be hit with an interest rate of 5.93 per cent.</p> <p>“Customers wanting to switch from a variable interest only loan to the lower rate principal and interest loan can do so without any penalty or fee,” the bank said.</p> <p>RateCity research director Sally Tindall said Westpac had prolonged their rate hike for longer than the market expected.</p> <p> “Westpac has today asked their variable rate home loan customers to help ease their cost of funding pressures,” Ms Tindall said.</p> <p>“While banks are entitled to make a profit, some Westpac home loan customers will be disappointed with the bank’s decision to increase their interest rate.</p> <p>“Most households will be able to absorb the rate hike, however, anyone who overstretched to get in the market will feel burdened by this extra cost.</p> <p>“Now that Westpac has hiked, taking the brunt of the bad PR, we expect the other three banks to follow suit.</p> <p>“If your lender hikes your interest rate, it’s the perfect time to start considering your options.</p> <p>“Ironically the banks are desperately seeking out customers to boost their lagging profit margins. They’re doing this by offering rock-bottom rates, but only to new customers so if you’ve got a bit of equity in your home, now is a great time to consider refinancing,” she said.</p> <p><span>What do you think of Westpac boss Brian Hartzer's explanation? Let us know in the comments below. </span></p>

Retirement Income

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Commonwealth Bank's shocking advice revealed

<p>Commonwealth Bank has been accused of giving struggling first home buyers shocking advice, through the major banks controversial online chat function.</p> <p><a href="http://www.news.com.au/" target="_blank"><span style="text-decoration: underline;"><em><strong>News.com.au</strong></em></span></a> reports economist Lindsay David set the big four bank up for a sting, posing as a would-be first home buyer while chatting to a CommBank sales agent, and asking if he could borrow $800,000 to buy an $800,000 house.</p> <p>“I haven’t really saved before but my parents said they would provide a parental guarantee by using equity in their home,” he wrote. “Do you provide loans like this?”</p> <p>The CommBank agent replied, “Yes, we definitely lend using guarantors, this is a great option. It’s difficult to save a deposit with the price of houses in Sydney isn’t it! :)”</p> <p>David said this sort of behaviour occurs with all banks.</p> <p>“The reality is it’s possible in Sydney to eat your smashed avo and still get into the housing market because you don’t need to save,” he said.</p> <p>“When people wonder why there are so many first home buyers out there who can afford to buy a property in Sydney, look no further. People are just using equity instead of cash. No one appears to have the cash to buy these places, they’re using equity because everyone’s house prices keep going up.”</p> <p>CommBank were quick to hit back, with a spokesman telling <a href="http://www.news.com.au/" target="_blank"><span style="text-decoration: underline;"><em><strong>News.com.au</strong></em></span></a>, ““In line with our responsible lending standards, we only provide loans to customers who meet our stringent lending criteria and who are able to service the loan on an ongoing basis.</p> <p>“While guarantors can help with a deposit, all customers who apply for a guarantor loan are assessed against these high standards, and are able to afford their repayments. Customers with a guarantor loan are less likely than average customers to default on their repayments.”</p> <p>But David is not convinced.</p> <p>“Sydney is one of the most expensive housing markets in the world and still hands down one of the easiest places in the world to get a loan to buy a house,” he said.  </p> <p>“You’d probably say a lot of the loans being issued today are not going to be repaid.”</p> <p>What are your thoughts? Have you had an issue with a big bank?</p> <p> </p>

Accommodation

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Major bank set to refund 200,000 Australians

<p>2017 has been a bit of a <a href="http://www.oversixty.com.au/finance/money-banking/2017/09/the-massive-catch-behind-banks-removing-atm-withdrawal-fees/" target="_blank"><span style="text-decoration: underline;"><strong>funny year for the Big Four</strong></span></a>, and it’s set to take another twist as one major bank has announced it would be refunding 200,000 Australians.</p> <p>Westpac made the stunning announcement on Thursday, after conceding it had short-changed affected customers a sum to the tune of $65 million.</p> <p>Customers who had Premier Advantage Packages with Westpac or Advantage Packages with offshoots Bank of Melbourne, St George and BankSA, since 2010 are affected.</p> <p>Westpac says customers had been asked by the bank to “opt in” for discounts they should have received automatically. Customers who would’ve stood to save thousands on products like home and contents insurance and term deposits missed out.</p> <p>“Customers do not need to do anything,” Westpac consumer chief George Frazis told <a href="http://www.News.com.au" target="_blank"><span style="text-decoration: underline;"><em><strong>News.com.au</strong></em></span></a>.</p> <p>“Over the coming months, we will provide refunds, including appropriate interest, to any customers who may have been entitled to a benefit but weren’t aware they needed to opt in.</p> <p>“The packages have since been simplified and all benefits are now automated.”</p> <p>Westpac was quick to note the other components of the products were correct.</p> <p>The bank reportedly went straight to the Australian Securities and Investments Commission when it noticed the problem, which advised this course of action.</p> <p>“When we identified these issues we started the process of putting things right for customers. We also notified ASIC,” Mr Frazis said.</p> <p>“Westpac apologises unreservedly for a process that did not suit customers. By automating the discounts, we have ensured that our customers will not be affected in this way again.”</p> <p>What’s your take? Do you bank with the Big Four?</p>

Money & Banking

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Why some investment options are better than others

<p>Not all investment options are equal. The Westpac New Zealand Notice Saver PIE can be a good option for people looking for an alternative to a term deposit. </p> <p><a href="https://www.westpac.co.nz/investment-kiwisaver/notice-saver-pie/" target="_blank"><strong><span style="text-decoration: underline;">Westpac’s Notice Saver PIE</span></strong></a> account allows investors to enjoy term deposit-sized returns with the convenience of accessible funds at relatively short notice. Here are a few reasons why you might want to consider a Westpac Notice Saver PIE.</p> <p><strong>Accessibility</strong></p> <p>Term deposits by nature are not very accessible, which can be a real problem for people looking for the flexibility to save for major expenses. And while traditional savings accounts provide more ready access to your money, they offer significantly lower returns. Westpac’s Notice Saver PIE provides a happy medium between these two options, offering returns higher than those of a traditional savings account, however your funds are easier to access than a term deposit. All you need is to provide 32 days’ notice*, which is perfect for people who are saving up for a holiday, paying for renovations or need to cover any upcoming expenditures.</p> <p><strong>Growth</strong></p> <p>Another benefit of the Westpac Notice Saver PIE account is the capacity for growth. Unlike a term deposit, you don’t need a mint to get started (you can open a Notice Saver PIE with just $500) and you can add additional funds whenever you like, which is ideal for people looking to expand their investment. Returns are paid monthly, so you can choose to reinvest these and further grow your investment or receive them as a monthly income.</p> <p><strong>Tax benefits</strong></p> <p>A Westpac Notice Saver PIE account also opens the door for you to reap tax benefits. With PIE accounts you could pay less tax on your returns, giving you the opportunity to grow your wealth at a quicker rate. For more information on the tax benefits you could unlock with a Westpac Notice Saver PIE, <a href="https://www.westpac.co.nz/investment-kiwisaver/notice-saver-pie/#tab3" target="_blank"><strong><span style="text-decoration: underline;">click here</span></strong></a>. </p> <p><strong>No fees</strong></p> <p>Another reason why you might want to consider a Westpac Notice Saver PIE account is the fact that there are no account maintenance or transaction fees**.</p> <p><strong>Limited time offer</strong></p> <p>Currently Westpac is offering a special limited-time offer on their Notice Saver PIE account. For more information on how you can unlock this offer, <a href="https://www.westpac.co.nz/investment-kiwisaver/notice-saver-pie/limited-time-offer/\" target="_blank"><strong><span style="text-decoration: underline;">click here</span></strong></a>. </p> <p>Westpac also offer some other investment options that you might want to consider –</p> <ul> <li><span style="text-decoration: underline;"><a href="https://www.westpac.co.nz/kiwisaver/" target="_blank"><strong>The Westpac KiwiSaver Scheme </strong></a></span></li> <li><span style="text-decoration: underline;"><a href="https://www.westpac.co.nz/investment-kiwisaver/investment-solutions/investment-options/" target="_blank"><strong>Westpac Investment options </strong></a></span></li> </ul> <p>Westpac has more than 50 Authorised Financial Advisers ready to help you achieve your financial goals. <a href="https://www.westpac.co.nz/investment-kiwisaver/investment-solutions/financial-and-investment-advisory-services/" target="_blank"><strong><span style="text-decoration: underline;">To find out more, click here</span></strong></a>. </p> <p>THIS IS SPONSORED CONTENT BROUGHT TO YOU IN CONJUNCTION WITH <a href="https://www.westpac.co.nz/" target="_blank"><strong><span style="text-decoration: underline;">WESTPAC NZ</span></strong></a>.</p> <p><em><span style="font-size: smaller;"> *The withdrawal amount will receive a lower return until its withdrawal date.</span></em></p> <p><em><span style="font-size: smaller;"> **The only service fees that might apply are if you’re a frequent user of the Westpac phone banking<br /> service – the first 10 calls each month are free, however after that they’re 50 cents per call.</span></em></p> <p><em><span style="font-size: smaller;">Investments made in the Westpac Notice Saver PIE Fund (“the Fund”) do not represent bank deposits or liabilities of Westpac New Zealand Limited (“Westpac NZ”) or any other member of the Westpac group of companies, and are subject to investment and other risks. None of BT Funds Management (NZ) Limited (as manager), any member of the Westpac group companies or any person guarantees the Fund's performance, returns or repayment of capital. Any rates of return are subject to change. Westpac NZ’s General Terms and Conditions (including online banking terms) apply to investments in the Fund. You can get more information and free copies of the Disclosure Statement for Westpac NZ, the term sheet for the Fund and Westpac NZ’s General Terms and Conditions from any Westpac branch. A copy of the Trust Deed for the Fund can be accessed <strong><span style="text-decoration: underline;"><a href="https://www.westpac.co.nz/trustdeed">here</a><a href="file:///C:/Users/Oversixty/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/4W41S3SA/Westpac%20NZ%20native%20article%20-%20FINAL.docx#_msocom_1"></a></span></strong>.</span></em></p> <p><em><span style="font-size: smaller;">Investments made in the Westpac KiwiSaver Scheme (Scheme) do not represent bank deposits or other liabilities of Westpac Banking Corporation ABN 33 007 457 141, Westpac New Zealand Limited or other members of the Westpac group of companies. They are subject to investment and other risks, including possible delays in payment of withdrawal amounts in some circumstances, and loss of investment value, including principal invested. None of BT Funds Management (NZ) Limited (as manager), any member of the Westpac group of companies, The New Zealand Guardian Trust Company Limited (as supervisor), or any director or nominee of any of those entities, or any other person guarantees the Scheme’s performance, returns or repayment of capital.</span></em></p> <p><em><span style="font-size: smaller;">For a copy of the Product Disclosure Statement or more information about the Scheme, contact any Westpac branch or call 0508 972 254 or from overseas +64 9 367 3317 (international toll charges apply). You can also download the <span style="text-decoration: underline;"><strong><a href="http://www.westpac.co.nz/assets/Personal/KiwiSaver/kiwisaver-product-disclosure-statement.pdf" target="_blank">Product Disclosure Statement</a><a href="file:///C:/Users/Oversixty/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/4W41S3SA/Westpac%20NZ%20native%20article%20-%20FINAL.docx#_msocom_2"></a></strong></span>.</span></em></p>

Money & Banking

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