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Bunnings releases shocking CCTV footage of attacks on staff

Bunnings has shared CCTV footage of violent attacks on staff members, after a watchdog found that the store's facial recognition camera breached privacy laws. The Office of the Australian Information Commissioner has ruled the retail giant breached privacy laws when it used CCTV-linked facial recognition technology to capture the face of every person who entered 63 stores in NSW and Victoria in the three years to November 2021. Bunnings is set to appeal the ruling, as they explained the cameras were installed to crackdown on shoplifting and violence towards staff in their stores. Managing director Mike Schneider said, “FRT was trialled at a limited number of Bunnings stores in Victoria and NSW between 2018-2021, with strict controls around its use, with the sole and clear intent of keeping team members and customers safe and preventing unlawful activity.” “Our use of FRT was never about convenience or saving money but was all about safeguarding our business and protecting our team, customers, and suppliers from violent, aggressive behaviour, criminal conduct and preventing them from being physically or mentally harmed by these individuals,” Schneider said. “It was not used in isolation but in combination with various other security measures and tools to deliver a safer store environment.” The company added that about 70 percent of violent attacks were committed by "the same group of people", as Bunnings shared a compilation of clips of the incidents, showing its staff punched, pushed, grabbed and threatened with firearms, knives and hammers in its stores. “FRT provided the fastest and most accurate way of identifying these individuals and quickly removing them from our stores.” In her ruling, Privacy Commissioner Carly Kind acknowledged the potential of the technology to protect against crime and violent behaviour, but determined, “However, any possible benefits need to be weighed against the impact on privacy rights, as well as our collective values as a society.” “Facial recognition technology may have been an efficient and cost-effective option available to Bunnings at the time in its well-intentioned efforts to address unlawful activity, which included incidents of violence and aggression. “However, just because a technology may be helpful or convenient, does not mean its use is justifiable.” The ruling found Bunnings had taken the private information of customers without consent, failed to take steps to notify them and had left gaping holes in its privacy policy. Commissioner Kind said the technology was an intrusive option that interfered with all customers’ privacy, not just high-risk individuals. “Individuals who entered the relevant Bunnings stores at the time would not have been aware that facial recognition technology was in use and especially that their sensitive information was being collected, even if briefly,” she said. The Office of the Australian Information Commissioner said the ruling should be a reminder to businesses about their privacy obligations and has released a privacy guide for companies considering using facial recognition tech. Image credits: Bunnings

Legal

Bunnings' unexpected visitor sparks sad discussion

A kangaroo has been spotted hopping around a Bunnings Warehouse, with many locals thinking the lost mammal could highlight a much bigger problem. Shoppers in Western Australia's Albany Bunnings were greeted by the "unusual customer", who was filmed roaming the outdoor furniture section before stopping to take in its surroundings. A woman captured the scenes and shared the video online, captioning the post, "Looking for a new outdoor setting. Pouch was checked on the way out." While many couldn't help but be amused at the hoppy shopper, others noted the "sad" issue likely contributing to its "bizarre" appearance. <div> <div id="sda-INARTICLE"></div> </div> "So sad, poor baby, where's his habitat gone? "one questioned. "Poor guy," another expressed. "Aww it must be frightened," another pointed out. Bunnings confirmed the recent incident to <a href="https://au.news.yahoo.com/unexpected-bunnings-visitor-highlights-sad-trend-poor-guy-053209942.html" target="_blank" rel="noopener">Yahoo News</a>, as Bunnings Regional Manager Danielle Walker said, "Our Albany store had an unexpected visitor early Monday morning when a kangaroo hopped in via our drive-through area." "We thank our team for their assistance in quickly ushering the kangaroo out safely and helping to keep customers shopping with us at a distance". It's not clear how long the animal was inside the store. The Bunnings incident is not the first time in the last few months that kangaroos have been spotted in unusual places, as the animals are increasingly being squeezed out as developers build housing that’s needed for the human population. The habitat loss is thought to be contributing to animals ending up in seemingly random places with nowhere to go. Image credits: Facebook

Travel Trouble

Aussie mum jailed after faking her own death for major insurance payout

A Perth woman who faked her own death to secure a $700,000 insurance payout has been sentenced to three years behind bars. Karen Salkilld, 43, an F45 gym franchise owner, claimed she died in a car accident in Broome in December 2023. The mother-of-two, also provided a falsified death certificate, a coroner report and funeral documents, when she made the claim in January. A month later, she received more than $718,000 from Insuranceline, which she accessed by posing as her former partner who was the beneficiary of the sum and opening a bank account in her name. The "relatively sophisticated" scheme was initially successful, until police became suspicious and froze her account after she moved large amounts of the money around, according to Nine News. Salkilld had to visit Palmyra Police Station in person to certify her fake documents, but after three visits, officers realised something was up and arrested her in March. There is no evidence that her former partner knew of the crime. The fitness instructor admitted that she got the idea from a movie after she fell into debt, although she didn't specify which one. "Your offending could not be described as opportunistic," Judge Vicki Stewart told Perth District Court said in sentencing the fitness instructor. "It was calculated and required both effort and persistence." "You were living beyond your means and over-committed yourself," Stewart added. Salkilld pleaded guilty to gaining benefit by fraud and knowingly using a false record to defraud, and was sentenced to three years in prison on Monday. She was ordered to pay a $101,771 compensation to the insurance company. A restitution order for funds in the bank account was also issued - one for $549,195 and another for $67,995 - with the latter being held in the bank's fraud recoveries account. Speaking to Nine News outside court after the sentencing, Salkilld's estranged sister Ann said "it doesn't surprise me that she is capable of doing things like that." She will be eligible for parole in February 2026. Image: Nine News

Legal

Police fatally shoot armed 16-year-old after Bunnings carpark stabbing

A 16-year-old boy has been shot dead by police after he stabbed a man in the carpark of a Bunnings Warehouse on Saturday night. WA Police were called to the hardware store in south Perth, which was closed at the time of the incident, after they received a call from the teen saying he was going to commit acts of violence. A second emergency call was then made a short time later after the teenager stabbed a man in the carpark, in what appears to be a random attack. Police Commissioner Col Blanch said when they arrived on the scene, they found a 16-year-old armed with a large kitchen knife. Commissioner Blanch said the boy lunged at officers with the knife and was shot, and died a short time later in hospital. The man who was stabbed, who is in his 30s, is recovering in hospital and is believed to be in a serious but stable condition. The police commissioner and WA Premier Roger Cook held a press conference on Sunday morning and described the incident as "extremely confronting". They said the boy was "running around a car park, armed with a knife" when police arrived. "They [WA police] exited their vehicle and were confronted with a male alone with a large kitchen knife," Commissioner Blanch said. "Two officers drew their tasers and one of the officers drew his firearm. They challenged the male to put down the knife, which he did not." Mr Cook said there were indications the boy had been radicalised online, saying at the press conference, "I want to reassure the community at this stage it appears that he acted solely and alone." "Members of the WA Muslim community, who were concerned by his behaviour, contacted police prior to the incident and I thank them for their help." It was also said the boy's family was cooperating with police. Commissioner Blanch said the incident was not being labelled as a terrorist attack at this stage. "It certainly has the hallmarks of one [but] the reason why I would declare it as a terrorist act going forward — it's about timing," Commissioner Blanch said. "That's something that we can work towards as we find out more information from the motivations behind this." Image credits: ABC / Shutterstock

Legal

Bunnings has toppled Woolworths as Australia’s most ‘trusted’ brand – what makes us trust a brand in the first place?

<a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, <a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a> Think of some of the world’s biggest brands: Nike, McDonald’s, Coca-Cola, Apple. With what do you associate them? Are they positive associations? Now consider, do you trust them? Brand trust is a measure of how customers feel about a brand in terms of how well the brand delivers on its promises. Trust is an important measure for any organisation, large or small. Whether or not customers trust a brand can be the difference between choosing that brand’s products or services over another. In Australia, Woolworths <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">held the title</a> of our most trusted brand for three and a half years. But recent cost-of-living pressures have put supermarkets in the spotlight for all the wrong reasons. Roy Morgan Research’s <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">most recent trust rankings</a> show Woolworths has slipped to number two, handing its crown to hardware behemoth Bunnings. It’s clear that trust is fragile and can be quickly squandered when brands lose touch with those they serve. So what makes us trust a brand in the first place? And why do we trust some more than others? <h2>What makes us trust a brand?</h2> According to customer experience management firm Qualtrics, <a href="https://www.qualtrics.com/au/experience-management/brand/brand-trust/">brand trust</a> is <blockquote> the confidence that customers have in a brand’s ability to deliver on what it promises. As a brand consistently meets the expectations it has set in the minds of customers, trust in that brand grows. </blockquote> There are many ways to go about measuring brand trust. A typical first step is to ask lots of people what they think, collating their general opinions on product quality and the brand’s customer service experience. This can be strengthened with more quantifiable elements, including: <ul> <li>online ratings and reviews</li> <li>social media “sentiment” (positive, negative or neutral)</li> <li>corporate social responsibility activities</li> <li>philanthropic efforts</li> <li>customer data security and privacy.</li> </ul> Some surveys go even deeper, asking respondents to consider a brand’s vision and mission, its approaches to sustainability and worker standards, and how honest its advertising appears. <h2>Is this a real and useful metric?</h2> The qualitative methodology used by <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan</a> to determine what Australian consumers think about 1,000 brands has been administered over two decades, so the data can be reliably compared across time. On measures of both trust and distrust, it asks respondents which brands they trust and why. This approach is useful because it tells us which elements factor into brand trust judgements. <a href="https://roymorgan-cms-prod.s3.ap-southeast-2.amazonaws.com/wp-content/uploads/2024/03/07035120/9472-Risk-Monitor-Quartely-Update-December-2023-1-1.pdf">Customer responses</a> about the survey’s most recent winner, Bunnings, show that customer service, product range, value-for-money pricing and generous returns policies are the key drivers of strong trust in its brand. Here are some examples: <blockquote> Great customer service. Love their welcoming staff. Whether it’s nuts and bolts or a new toilet seat, they have it all, value for money. Great products and price and have a no quibble refund policy. Great stock range, help is there if you need it and it is my go-to for my gardening and tool needs. Really convenient trading hours, and their return policy is good. </blockquote> In addition to trust, there are three other metrics commonly used to assess brand performance: <ul> <li> brand equity – the commercial or social value of consumer perceptions of a brand </li> <li> brand loyalty – consumer willingness to consistently choose one brand over others regardless of price or competitor’s efforts </li> <li> brand affinity – the emotional connection and common values between a brand and its customers. </li> </ul> However, trust is becoming a disproportionately important metric as consumers demand that companies provide <a href="https://www.forbes.com/sites/bernhardschroeder/2020/01/16/from-the-traditional-to-the-outrageous-four-brands-that-use-honest-transparency-to-build-loyal-customers-with-non-traditional-marketing-and-branding/?sh=6689f81320a1">increased transparency</a> and exhibit greater care for their customers, not just their shareholders. <h2>Why do Australians trust retailers so much?</h2> Of Australia’s top ten most trusted brands, seven are retailers – Bunnings, Woolworths, Aldi, Coles, Kmart, Myer and Big W. <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=279&fit=crop&dpr=1 600w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=279&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=279&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=350&fit=crop&dpr=1 754w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=350&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=350&fit=crop&dpr=3 2262w" alt="table shows that Bunnings is now Australia's most trusted brand, and Optus the least trusted brand." /></a><figcaption>The latest changes to Australia’s most trusted and most distrusted brand rankings. <a class="source" href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan Single Source (Australia)</a></figcaption></figure> This <a href="https://www.fastcompany.com/90901331/america-most-trusted-brands-companies-report-2023-morning-consult">stands in contrast</a> with the United States, where the most trusted brands are predominantly from the healthcare sector. So why do retail brands dominate our trust rankings? They certainly aren’t small local businesses. Our retail sector is <a href="https://www.afr.com/companies/retail/in-the-shopping-trolley-war-the-supermarkets-have-to-give-20240122-p5ez4k">highly concentrated</a>, dominated by a few giant retail brands. We have only two major department stores (David Jones and Myer), three major discount department stores (Big W, Target and Kmart) and a <a href="https://www.abc.net.au/news/2024-02-23/a-history-of-the-duopoly-coles-woolworths/103494070">supermarket “duopoly”</a> (Coles and Woolworths). It’s most likely then that these brands have been enjoying leftover goodwill from the pandemic. As Australia closed down to tackle COVID-19, the retail sector, and in particular the grocery sector, was credited with enabling customers to <a href="https://www.smh.com.au/business/companies/inside-story-how-woolworths-and-coles-joined-forces-to-avert-covid-19-disaster-20200611-p551lk.html">safely access</a> food and household goods. Compared with many other countries, we did not see a predominance of empty shelves across Australia. Retailers in this country stepped up – implementing or improving their online shopping capabilities and ensuring physical stores followed health guidelines and protocols. Now, with the pandemic behind us and in an environment of high inflation, the <a href="https://www.abc.net.au/news/2024-02-20/woolworths-coles-supermarket-tactics-grocery-four-corners/103405054">big two supermarkets</a> face <a href="https://www.theguardian.com/australia-news/2024/feb/20/do-coles-woolworths-specials-actually-offer-savings-choice-survey-supermarket-price-gouging-inquiry">growing distrust</a> and a <a href="https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Supermarket_Prices/SupermarketPrices">public inquiry</a>. <h2>Lessons from the losers</h2> After <a href="https://www.theguardian.com/business/2023/nov/20/optus-scandals-network-outage-cyberattack-ceo-resignation-kelly-bayer-rosmarin">two high profile disasters</a>, Optus finds itself the most distrusted brand in Australia. Its companions in the “most distrusted” group include social media brands Meta (Facebook), TikTok and X. Qantas, Medibank Private, Newscorp, Nestle and Amazon also made the top 10. The main reason consumers distrust brands is for a perceived failure to live up to their promises and responsibilities. For example, <a href="https://www.washingtonpost.com/technology/2023/09/18/amazon-working-conditions-safety-osha-doj/">worker conditions at multinational firm Amazon</a> are seen by some consumers as a reflection of questionable business practices. Other brands may have earned a reputation for failing to deliver the basics, like when chronic <a href="https://www.afr.com/companies/transport/compensating-travellers-for-cancelled-flights-long-overdue-20240212-p5f45c">flight delays and cancellations</a> plagued many Qantas customers. <h2>Lessons from the winners</h2> On the flip side, consumers have rewarded budget-friendly retailers with increased trust in the most recent rankings. Aldi, Kmart and Bunnings have improved their standing as trusted brands, no doubt in part because they have helped many Australian consumers deal with tight household budgets. As discretionary consumer spending continues to tighten, we may see a more permanent consumer shopping <a href="https://www.theaustralian.com.au/business/retail/rise-of-the-value-shopper-as-budgets-are-crunched-a-threat-and-opportunity-for-retailers/news-story/9b7a355cfb3866ec60d2ee42b7cbd567">shift towards value for money</a> brands and discounters. Trust is a fragile thing to maintain once earned. As we move through 2024, Australian companies must pay close attention to their most important asset – strong relationships with those they serve.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225578/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, Senior Lecturer in Retail Marketing, <a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/bunnings-has-toppled-woolworths-as-australias-most-trusted-brand-what-makes-us-trust-a-brand-in-the-first-place-225578">original article</a>.

Money & Banking

Bunnings worker wins $1.25 million payout

Bunnings is set to fork out $1.25 million after a worker was seriously injured on the job. Sarah Jane, 31, worked as a merchandiser for Neutrog at Seven Hills Bunnings in Western Sydney in 2018 when she severely injured her back while trying to lift and drag forward a bucket of fertiliser to the front of a pallet. Each bucket weighed between 10.8 and 11.2 kilograms, and Jane said that she continues to suffer from the injury today. Her case was heard in the NSW Supreme Court this week with Bunnings agreeing to pay $750,000 in a settlement plus legal costs, which are estimated to be about $500,000. Neutrog, who was her employer, has also been ordered to contribute to the costs. As part of the settlement, Bunnings admitted they “knew or ought to have known” the foreseeable risk when they failed to train Jane to use a pallet jack, which could have prevented her injury. Jane was only trained using a Bunnings module, but was not told that pallet jacks were available to help her move stock forward. The pallet are regularly used by Bunnings workers but court documents note that they “did not apply the same rigour or adopt the same precautions for the merchandisers, who were nonetheless subject to Bunnings control and oversight”. Jane’s lawyer, Luke Power, said that the settlement was a "win for the little guy" after a lot of push back from Bunnings regarding the case. “There has been a lot of push back and we were told on numerous occasions there was no case,” Power said. “This has been incredibly stressful for her, and it was fought tooth and nail.” Despite winning the big payout, Jane, who is also a mother, has said that the injury has dramatically changed her life. “It’s a win but it doesn’t really feel like a win,” she said. “Not just everything that they’ve put me through, but just the injury itself, and how much it’s changed my life and how much I’ve missed out on with my kids when they were young.” Images: news.com.au

Legal

Dad cops furious note from "egotistical Karen" for parking in parent's bay

A Perth dad has been left hurt after he was targeted by an "egotistical Karen" for parking in a parent's bay, while his wife was inside a shopping centre changing their seven-month-old baby. "Don't park here again, you selfish prick!" the note read. His wife took to Facebook on behalf of her hurt husband to question why someone would go out of their way to criticise him for parking in a space designated for parents. "My husband was putting a baby gate in the boot while I was in the forum changing our seven-month-old baby," she defended her partner, who parked at the Mandurah Forum. "He came back into the forum looking for me [and] when we returned, someone had put this note on our windscreen. "How about next time you be sure before insulting an innocent husband and father, you hero." The woman said that the note left her husband "hurt and almost feeling guilty" and she argued that he had every right to be there as a parent. Her post attracted over 300 interactions with many agreeing with the mum, and saying that the "Karen" should've gotten their facts straight before taking action. "There is no law for who can park in parents with prams spaces they are just convenience but anyone can park there and use," one man wrote. A few others shared the same sentiment and said that "it's not illegal to park in those bays" regardless of whether or not you have a baby. Some parents even shared their own experiences and why it is important to not judge someone based on looks alone. "This has happened to me also. I had a baby and a toddler and my husband took them inside the Mandurah forum while I unloaded our car," the person began. "A couple with a baby parked next to me and the man kept yelling at me that it was only for parents with prams, even though I told him I had young kids and a pram. But he didn't believe me and yelled loudly to move my car." One mum added that she doesn't see the need for parents with prams spaces altogether. "As a mum of just a five-year-old, I personally don’t see the need for parent spaces. They are not any bigger, just more convenient. Kids need exercise and prams have wheels, not hard to walk," she wrote. "I personally think they should be seniors bays instead, they are less mobile and struggle to walk long distances. Give them the spots." Images: Facebook

Legal

Bunnings' inspired makeover proves a smash hit with Bluey fans

Bunnings' latest Bluey inspired makeover has proven to be a hit among fans, as they brought to life part of the cartoon-world. The hardware giant collaborated with the hit children's cartoon and rebranded six of its Australian stores and one New Zealand outlet with the moniker "Hammerbarn." This is an homage to a popular episode with the same name, where the cartoon heelers go to a hardware store that looks exactly like Bunnings. “We’re excited to be working with BBC Studios and Ludo Studio to bring Hammerbarn to life in stores across the country,” says Ryan Baker, chief customer officer of Bunnings. The rebranding goes beyond the exterior with special Hammerbarn merch, Bluey-branded trolleys, and Bluey-themed workshops, meet-and-greets and scavenger hunts every weekend. “Our team across Australia have had kids and parents referring to Bunnings as Hammerbarn ever since the episode aired, so making this a reality in our stores for customers is really special," Baker said. “We wanted the Hammerbarn experience to be accessible to as many ‘Bluey’ fans and customers as we could, so it’s great to have a Hammerbarn transformation in each state – even down to the kids’ trolleys that have been rebranded." Hammerbarns resemblance to Bunnings is no coincidence as the episode reportedly took inspiration from a real store in Keperra, Queensland. “The design of Hammerbarn draws inspiration from the Bunnings Keperra store in Brisbane, the home of Bluey, which adds an extra layer of significance," Ludo Studios, the creators of the series said. “We are thrilled to offer fans the opportunity to experience Hammerbarn for real life; it’s everything we’ve ever wanted!” Images: Perth Now

Home & Garden

“Don’t be alarmed”: Better Homes and Gardens star makes shock announcement

Better Homes and Gardens star Karen Martini has announced she will be “stepping back” from her role on the program. After almost two decades on the show, the 52-year-old admitted she has “so much on my plate” this year as she balances a range of different projects. The chef and restaurateur will be taking a break from the show to focus on work, while also making more time for her teenage daughters, Stella, 17, and Amber, 15. She told <a href="https://7news.com.au/entertainment/tv/better-homes-and-garden-star-karen-martini-makes-shock-announcement-stepping-back-c-13310981">7News</a>, “With my two new restaurants— Johnny’s Green Room already open and Saint George set to launch soon — as well as so many other projects on the go, 2024 is shaping up to be my busiest year ever.” “My daughters are in their last teenage years too — it’s quite daunting as Stella is in year 12 and also on her Ls.” “With so much on my plate, I’ve made the decision to step back from Better Homes and Gardens (BHAG) this year while I focus on some of my other exciting projects.” “So don’t be alarmed if I’m not in your living room every Friday night.” Karen will continue to make the occasional guest appearance on the show, but will not feature in every episode. After the news of Karen’s departure was announced on the Better Homes & Gardens Instagram account, longtime viewers shared their messages of support to the chef in her next ventures. One person wrote, “Been watching since you joined in 2007 and I’ve loved watching you in the kitchen. All the best.” The 52-year-old also shared her excitement over the newest addition to the Better Homes line-up: chef and MKR judge Colin Fassnidge. “I’m so excited that my mate Colin Fassnidge is entering the Better Homes kitchen,” she went on. “I think his cheeky flavour is sure to spice up the show and I can’t wait to see him on air when we are back on Friday, February 2.” Image credits: Instagram

“This is life-changing information”: Shopper discovers little-known Bunnings hack

A shopper has revealed the details of a little-known Bunnings store policy that will ensure a blooming garden. Georgia Magill, a young woman from Perth, was shopping for plants in the hardware store when she was urged by the cashier to keep her receipt. The uni student was shocked why she should hold on to the receipt for a small house plant, as the worker went on to explain why. “She was like, ‘Oh because they come with a 12 month warranty’,” Georgia explained in a now-viral TikTok video. “And then she goes: ‘It doesn’t really matter how they die we’ll just replace them for you within a 12 month period.’” The hardware store created the ‘Perfect Plant Promise’ in February 2020 which states all plants, except for seedlings, can be returned within 12 months of purchase if they die. Bunnings won’t just replace the plant, it also offers money back, if you’d prefer to give up on your gardening dreams. "This is life-changing information,” she concluded in the video. While the policy has been around for several years, many Aussies hadn’t heard of it either, commenting in shock on the TikTok video, which has been viewed almost 1.5 million times. “What? I have literally had Bunnings plants die within weeks,” one wrote, “I did know this… but I also refuse to let Bunnings know how many plants I’ve murdered,” another stated. Another person declared, “It’s such a good idea. I can’t believe I didn’t know it!!” Among the comments were more tips for former and current Bunnings workers, offering some extra tips on how to utilise the policy. “Ex Bunnings worker here, keep the original pot so we know what plant it is, not everyone in store is a plant expert,” one remarked. “(From a Bunnings worker) either take a photo of your receipt or ask for it to be sent via SMS as they fade! For any warranty item,” another suggested. However, one worker urged Aussies not to take advantage of the offer, saying, “We will return your plant with a receipt and ‘proof’ but please don’t abuse this system. Plants die.” Image credits: Getty Images / TikTok

Home & Garden

Demands for "killer product" to be dropped from Bunnings over fatal disease links

Bunnings Warehouse is being urged in the strongest possible terms to pull a popular item off their shelves amid concerns it could be linked to a fatal disease. A particular range of trendy kitchen countertops have been linked to an incurable disease that the national construction union says has been harming tradies. The Construction, Forestry, Maritime, Mining and Energy Union (CFMMEU) have taken their demands for the recall directly to the hardware giant’s chief executive Michael Schneider, warning it was “unconscionable” to keep the engineered stone benchtops on Bunnings’ product line up. “Bunnings has unique market power and a unique place in Australian society. If you were to remove this killer product from your shelves, it would send a powerful message,” CFMEU boss Zach Smith wrote. The engineered benchtops, which have become a feature in many modern day Australian kitchens and bathrooms, contain a high concentration of crystalline silica. When cutting the benchtops, silica dust is released into the air, which can lead to the potentially deadly and incurable disease of silicosis, as well as lung cancer. In his letter, Mr Smith called for the product to be removed “effective immediately”. “I am disappointed that, despite all this information being in the public sphere, Bunnings is still advertising and selling high-silica engineered stone products in your stores nationwide,” he said. “Conversely, it is unconscionable for Bunnings to continue promoting and selling this killer product when there is no need to do so." “There are many, many alternatives to engineered stone as a benchtop material. The business costs of removing these products are insignificant when we are faced with the prospect of more deaths.” It has been estimated that up to 103,000 tradies will be diagnosed in their lifetime with silicosis as a result of exposure to silica dust at work, while more than 10,000 will develop lung cancer. In response to the concerns raised, Jen Tucker, the Director of Merchandise at Bunnings, acknowledged that the hardware giant is aware of the issue at hand and emphasised their commitment to keeping a close watch on and adhering to guidance from regulatory authorities. However, Ms. Tucker did not explicitly endorse the request made by the CFMEU. She went on to clarify that the majority of benchtops available in their stores are made from laminate or timber materials. However, for the engineered stone benchtops that they offer, these are pre-cut to precise dimensions before reaching a customer's location. Furthermore, these engineered stone benchtops are exclusively supplied and installed by specialist providers who hold valid engineered stone licenses. These providers strictly adhere to rigorous safety standards, prioritising the well-being of their production and installation teams, all in accordance with the stipulations of their licenses. Ms Tucker underscored Bunnings' unwavering commitment to the safety of their staff and customers, underscoring its profound importance to the company. She also acknowledged that safety is a broader concern within the industry and noted that the federal government is presently conducting a review on this matter. In this regard, Bunnings expressed its support for new legislation and the establishment of consistent standards and licensing procedures across various states and territories, all in pursuit of enhancing safety within the industry. Image credits: Getty Images

Legal

“People don’t understand boundaries”: Woman ruins couple’s romantic proposal

A young couple has been left devastated and mortified after their marriage proposal was crashed by an inconsiderate “Karen” on the beach. Zenicca Llanza, a 24-year-old from the Philippines, shared a video of her boyfriend getting down on one knee at the beach and asking her to marry him. Her partner had arranged a romantic set up on the beach, complete with a tent, picnic table, proposal sign, a cake and rose petals. However, when the time came for him to pop the question, a beach goer began to interfere and rearrange the set up, interrupting the romantic moment. In the video posted to TikTok, Zenicca’s partner got down on one knee and began to recite a speech, as the unnamed woman walked into shot. <div><iframe title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7269928964536192298&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40warngwarng%2Fvideo%2F7269928964536192298&image=https%3A%2F%2Fp16-sign.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2F80e87476646048bca323b002688ff427_1692662253%3Fx-expires%3D1692910800%26x-signature%3D2CX7o9uY0RsEB7creGyXnWP8mas%253D&key=5b465a7e134d4f09b4e6901220de11f0&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> She then moves the proposal sign before walking over to the couple to get a look at the ring, before Zenicca even got a chance to wear it. “How to quickly ruin a proposal,” Zenicca wrote on TikTok. “Please be mindful of other people's once in a lifetime event! You never know you're already ruining it,” she wrote. The video has racked up tens of thousands of views, with many people being outraged on Zenicca’s behalf. “You could excuse the first few seconds w good intentions but the rest I feel like we’re just really bad manners and not having any self awareness,” commented one person. “This made me physically ill. I'm so sorry omg,” added another. “Aw I could tell she had good intentions but was ignorant in the moment that she was slightly ruining something y’all would cherish forever,” commented a third. “Just tell her it’s a personal moment. Sometimes people don’t understand boundaries.” Image credits: TikTok

Relationships

Woman suing Bunnings over death of her father

The daughter of Anthony James Georgiou, who lost his life <a href="https://www.oversixty.com.au/finance/legal/help-me-bunnings-thief-dies-after-security-guard-s-headlock-hold" target="_blank" rel="noopener">after being placed in a headlock hold</a> by two security guards at a Bunnings store in Melbourne, is taking legal action against the retail chain. Anthony, 31, was apprehended by security contractors at a Frankston Bunnings in September 2016 after attempting to steal a gas cylinder and saw blade. According to reports, the security officers, Abdul Habib Brenzai and George Oyee, restrained Georgiou on the ground and in a headlock, despite his pleas for help and struggles to breathe. He lost consciousness and was rushed to the hospital, where he passed away shortly afterward. In September 2022, a Victorian coroner then found that Georgiou’s death would not have occurred if he was not restrained by the contractors at Bunnings. "There seems little doubt that had Georgiou not been involved in the struggle ... he would have walked away from Bunnings that day,” coroner Darren Bracken said in his findings at the time. Now, represented by Slater and Gordon Lawyers, Anthony Georgiou's daughter – whose identity remains undisclosed due to her age – is suing the security officers, their employer (New Security Solutions Group), and Bunnings Warehouse. The lawsuit claims "psychological injury, shock, and financial loss" resulting from her father's untimely death. The statement of claim filed in the Victorian Country Court alleges that the security officers failed to exercise reasonable care and ensure Georgiou's safety by preventing him from leaving the store that day. The officers are accused of engaging in a "prolonged assault" and applying excessive pressure on his neck, actions that are deemed "intentional, reckless, and/or negligent." Furthermore, the security guard's employer, New Security Solutions Group, is accused of inadequate training and supervision of Brenzai and Oyee, contributing to the unfortunate incident. Bunnings is also facing accusations of failing to provide the guards and their employer with their code of conduct, which would have outlined their obligations regarding detaining individuals on the premises. Neha Pratap, a public liability lawyer from Slater and Gordon, asserted that dependents of individuals who die due to the negligence of others have the right to seek compensation. The legal team argues that Anthony's death was avoidable, and the lawsuit aims to hold the responsible parties accountable for their actions or lack thereof. Anthony Georgiou’s family said their “lives have been forever altered” by his death in a statement. “We wish those responsible could understand the profound impact their action or inaction has had. Most affected is Anthony’s daughter, who has lost the joy and security that her father provided. She now lives with a constant void in her heart.” Images: Getty / A Current Affair

Legal

"Colossal prick" slammed over outrageous Bunnings parking

A motorist in Perth has been slammed for their "extra selfish" parking act in the carpark of a Bunning's Warehouse. A frustrated fellow shopper captured the parking faux pas and posted the image of the car to Reddit, which shows a ute with an attached trailer parking over four spaces, including one reserved for people with disabilities. "There was no disabled badge and of course there is plenty of trailer parking available at Bunnings," the user wrote, adding that there were suitable bays available closer to the store's entrance. Fellow motorists and shoppers were shocked and appalled by the selfish act, with one Reddit user urging the author of the post to send the photo to both Bunnings and the local council, citing a $500 fine as a deterrent for the future. "Blocking the disabled bay gets extra selfish points," a user commented, while someone else vented, "Not content with being a colossal prick and taking up four spots, decides to go world-class and make one of those spots a disabled parking bay. Some f**king people." The post was flooded by outrage at the audacious parking, with users overwhelmingly agreeing that parking in spaces designated for disabled drivers is inexcusable. After being alerted to the post, Bunnings Regional Operations Manager Hayley Coulson expressed disappointment on behalf of the retailer. "We were disappointed to learn a customer recently used a disability parking bay for their trailer outside our Innaloo store, which our team was unaware of at the time." "These parking bays are incredibly important for the community and we remind our customers that they're only reserved for people with a disability or mobility restrictions." She added, "We're really focused on ensuring disability parking bays are always available for their intended use, and we do our best to communicate regularly with our stores to remind them that these bays are not to be compromised for any reason, at any time." Image credits: Reddit

Legal

Damning first draft of Clare Nowland statement found

New documents have brought forth allegations that the NSW police force removed key elements in their initial statement regarding the death of 95-year-old Clare Nowland. <a href="https://www.oversixty.com.au/news/news/clare-nowland-dies-officer-charged">The mother-of-eight passed away</a> in Cooma Hospital on May 24, one week after <a href="https://www.oversixty.com.au/health/caring/furious-response-to-95-yr-old-woman-tasered-by-police">she was tasered by a police officer</a> at her Yallambee Lodge aged care facility. Nowland had reportedly been approaching law enforcement with her walking frame and a steak knife when she was tasered, before she fell backwards and fractured her skull. In the wake of the incident, Police Commissioner Karen Webb reportedly approved a 71-word press release - one that made no mention of the knife, the taser, or even Nowland’s movements. “A critical incident investigation has been launched after an elderly woman sustained injuries during an interaction with police at an aged care facility in the state’s south today,” it read. “The 95-year-old woman was taken to Cooma District Hospital, where her condition is being monitored. A critical incident team will now investigate the circumstances surrounding the incident. That investigation will be subject to independent review. “No further details are available at this time.” However, ‘new’ documents - obtained by the Australian Associated Press under Freedom of Information laws - have revealed that there was another draft, 100 words longer than the released statement, that mentions those key aspects of the case. According to the Sydney Morning Herald - who obtained the internal emails regarding the statement - that draft had been sent to NSW Police Executive Director of Public Affairs Elizabeth Deegan for review, but had been cut by more than half mere hours later, leading the SMH to run with the headline "<a href="https://www.smh.com.au/national/nsw/top-nsw-cops-covered-up-tasering-of-clare-nowland-20230621-p5di67.html" target="_blank" rel="noopener">Top NSW cops covered up Tasering of Clare Nowland</a>". The original 171-word document made mention of the reports that a Yallambee Lodge resident had a knife, and noted that two officers had arrived to find a woman “still armed … in a small room”. “Police and paramedics attempted to speak to the woman; however, all instructions were ignored,” it continued. “When she stood up and moved towards officers, a taser was deployed by a constable.” It explained that the woman had received treatment from paramedics at the scene, leaving room for information on her condition. It even mentioned that the officer who had deployed the taser was under review. Commissioner Webb defended the decision to edit their original draft while speaking to 2GB’s Ben Fordham, denying that the police force had hidden anything when she told him that “early in the investigation it was necessary for us to make sure that the family were aware of what the circumstances were. “Mrs Nowland has a large family and we didn’t want that family to hear on the radio on TV what had happened to their mum, and so we had to be a bit sensitive to that, and when we were able to talk about it we did.” She added that it was “a very sensitive matter”, and that it was an “unusual” circumstance with everyone seeking answers, but that “it’s appropriate we think about and respect that family, and certainly they deserve that. “It was important that the family were informed of the situation in a factual manner before we went public on it - I think that’s very necessary and I’m sure that family appreciates that now.” Images: 9News / Nine

Legal

Big changes for Bunnings Warehouse snags

There’s nothing quite like a weekend shop at Bunnings, largely because it means there’ll be a fresh snag waiting for you post-shop, and with the hardware store’s latest announcement, it will be even easier to get your hands on one. Bunnings Warehouse has announced it is rolling out mobile payment options for customers who aren’t carrying cash or coins on them. Until now, most Bunnings sausage sizzles largely relied on cash payments, at the discretion of each community group that hosts their sausage sizzle, but the cardless concept proved difficult in a largely cashless economy. The Bunnings website states, "Not-for-profit organisations are able to book a sizzle with their local store - they need to bring volunteers and adequate supplies and Bunnings helps with the rest.” "The rest" being the addition of free mobile payment facilities. "We offer a free mobile payment option to community groups fundraising through sausage sizzles at our stores, providing an easy way for them to maximise fundraising and offering customers a cashless way to pay for their snag and support their local community group," said Bunnings General Manager Operations Matt Tyler in a statement. There will be no additional cost to customers or community groups, who previously had to bring their own EFT machine if they wanted to pay by card. Bunnings Warehouse will be incurring all the transaction fees to ensure community groups get 100 per cent of all the money raised. Image credit: Shutterstock / Instagram

Food & Wine

“Most reviewed bucket in bucket history”: Bizarre Bunnings buy achieves legendary status

Everyone knows that a good review can make or break a product, but for Bunnings, some particularly enthusiastic reviewers have done more than just get their bucket’s name out there - they’ve established a new legend. The<a href="https://www.bunnings.com.au/bunnings-20l-pail-bucket_p0138319"> Bunnings-branded 20L Pail Bucket</a>, which sells for $8, is now even considered to be the “most reviewed bucket in bucket history”. And if the feedback from its top fans is anything to go by, it’s all for good reason. “Wow. The legends are true,” one declared. “This bucket does far more than just bucket. Paired together with a set of drumsticks, these make fantastic drums … Do yourself a favour and buy a whole set so you can have drumming parties with a group of friends out the back with a few beers and some snags on the barbie.” And as another wrote, “attention, fellow bucket enthusiasts! Feast your eyes upon the legendary Bunnings 20L Bucket, a miraculous marvel that puts all other buckets to shame … Prepare for bucket greatness, my friends. The Bunnings 20L Bucket is here to show you what a real bucket is capable of. Bow down to the bucket supremacy and embrace the bucket revolution! Your world will never be the same again. Bucket on, my comrades!” One wrote up their success using the bucket in a practical manner, titling their take as “the bucket to end all buckets”. One proud bucket owner took a slightly different approach, sharing the tale of their noble pail when they wrote that “once upon a time, there was a humble bucket named Bertie. Bertie the Bunnings Bucket, lived in a small shed in the backyard of a cosy cottage. Every day, Bertie eagerly awaited his owner, a retired landscaper named Gus, to fill him with water. Bertie took pride in nourishing the vibrant flowers and lush plants in the garden. “Over time, Bertie became more than just a vessel; he became a symbol of growth and the beauty that can bloom with a little care.” Another wrote a poem that went a little something like “oh Bunnings buckets, sturdy and strong. So useful for tasks all day long. For gardening, cleaning, and DIY too. There's nothing these buckets can't do … Oh Bunnings buckets, you're the best. Easy to use and always impressed. With you by my side, I can't go wrong. My go-to tool, all day long!” “I purchased this because it was on my bucket list,” shared one fan of puns and buckets alike. “I was so excited I couldn’t keep a lid on it.” And even for those who couldn’t yet fork out the $8 to take the life-changing item home, respect was in the air, with one writing that they would keep saving because “this is THE Bunnings bucket. The bucket. All my mates have one, even my flash neighbours have one. It's a statement bucket.” A labrador, who goes by Tim Tam, even had their humans leave a positive message on their behalf, declaring that “my hoo mans took me to Bunnings and brought me 2 of these buckets, they are my favourite … every day I am excited to see the bucket!” And as one shopper put it quite simply, “it’s a bucket that buckets”. Images: Bunnings

Home & Garden

Assault victim breaks silence after Rolf Harris' death

Warning: This article contains information about sexual assault which some readers may find distressing. One of Rolf Harris's victims has spoken out about the "impact of evil" the disgraced entertainer had on her life, after the news of his death broke around the world. Karen Gardner, a presenter for the the BBC, accused the convicted pedophile of assaulting her three times when she was his 16-year-old bag carrier for the show Star Games in 1977. Upon hearing the news of his death, Gardner wrote on Twitter, "Very few of us escape the impact of evil people. What we have to do is expose them, share and stand together to dilute the pain." "For me it was Rolf Harris but he inflicted much worse on other girls." Ms Gardner shared the details of her harrowing experience in the recent ITV documentary Rolf Harris: Hiding in Plain Sight, which aired just last week. She told the program, "In the space of I guess about 35 minutes, he assaulted me three times in plain sight. And it was horrible because you're surrounded by people, and he had a method of operating." "I won't talk about the actual details, but he was paying me attention, he was saying how great I had been, and he, he hugged me, and that that's when, when it happened. And it was humiliating and degrading and awful and your, your blood turns to concrete." "And then it was mid-afternoon and they had organised a couple of taxis and one of the cars came to get him. And I had to get in the back seat of the car." Ms Gardner said Rolf got beside her and assaulted her again, adding, "Maybe because there wasn't anyone there, I did tell him to f**k off. And he said something, which makes, still makes me feel sick now. He said to me, 'You're irresistible.' I was 16. He was 48. He was 10 years older than my dad." Harris was acquitted of assaulting Ms Gardner after the jury could not reach a verdict at two trials. Rolf Harris' <a href="https://oversixty.com.au/news/news/rolf-harris-cause-and-date-of-death-confirmed" target="_blank" rel="noopener">death</a> was confirmed on May 23rd, while his death certificate states he died at the age of 93 on May 10th, after a battle with neck cancer. Image credits: ITV / Getty Images

Caring

Chelsea buns

This plump, fruit-filled bun has been around since the 18th century, and there’s a reason it remains popular to this day. Try our cranberry version of this English institution. Ingredients: <ul> <li>¾ cup warm milk</li> <li>14g dry yeast</li> <li>¼ cup caster sugar</li> <li>3 ½ cups plain flour</li> <li>1 teaspoon salt</li> <li>60g butter, chopped</li> <li>2 eggs, lightly beaten</li> <li>1 ½ cups dried cranberries</li> <li>⅓ cup brown sugar</li> <li>1 ½ teaspoons cinnamon</li> <li>1 orange rind, finely grated</li> <li>70g butter, softened</li> </ul> Method: <ol> <li>Whisk together the milk, yeast, and two teaspoons of the caster sugar. Leave aside in a warm place for about 10 minutes, until frothy.</li> <li>Into a large bowl, sift the flour then stir in the salt and remaining caster sugar.</li> <li>Use your fingertips to rub the chopped butter into the flour mixture until it resembles fine breadcrumbs.</li> <li>Add the milk mixture and eggs and stir until combined. Turn the dough onto a lightly floured surface and knead until smooth (around 10 minutes).</li> <li>Place the dough into a greased bowl, cover with plastic wrap, and set aside in a warm place for at least 40 minutes, or until doubled in size.</li> <li>Turn the dough onto a lightly floured surface and roll it out into a rectangle of about 30cm by 35cm. Set aside two teaspoons of the softened butter and spread the rest over the dough.</li> <li>In a bowl, combine the cranberries brown sugar, cinnamon, and orange rind. Spread this mixture evenly over the buttered dough.</li> <li>Roll the dough from the longer side. Cut into three-cm-thick slices and place into a greased a 20 to 25cm cake tin or baking dish. Be sure to leave a little room between each bun. Set the buns aside for about 20 minutes to rise.</li> <li>Preheat your oven to 200°C and spread the remaining softened butter over the buns.</li> <li>Bake buns for two to 25 minutes, or until they’re golden brown and cooked through. Allow to cool in the pan for 10 minutes before moving to a wire rack to cool completely.</li> </ol> Images: Shutterstock

Food & Wine

Searching for a sizzle: Rod Stewart spotted at Bunnings!

Legendary rocker Rod Stewart has been spotted shopping at Bunnings in Sydney’s Balgowlah. The 78-year-old, who just wrapped up his tour down under, was seen in all white when he popped over to Sydney’s Northern Beaches perhaps in search of the store’s famed sausage sizzle before learning the snags are a weekend-only affair. One man posted a photo of the British star with staff, paired with the caption, “Rod Stewart spotted at Bunnings in Balgowlah feeling somewhat disappointed to hear that they only do snags in bread on the w/e.” The tweet, originally posted to the Manly Observer, received a fair bit of attention. One comment read, “Road crew sent him out to pick up some gaffer tape apparently,” complete with a winky face emoji. Another Twitter user explained this wasn’t the first time Stewart has been spotted out and about in Sydney of late, writing, "He was spotted all the way out in Pendle Hill the other day. Apparently he's a bit of a train model enthusiast and popped into the store.” In a Facebook post, Stewart was seen visiting Woodpecker Railways, a small family-run shop in New South Wales. In an interview with 3AW he revealed he is quite the fan of Bunnings. "I love Bunnings," he said. "I found this particular angled wood that you can't get in England so I'm trying to get it to England, but we haven't found our way to do it yet." Stewart is just another celeb to join the list of Bunnings lovers. Fellow Brit Harry Styles was spotted wearing the classic Bunnings hat on stage during his Australian tour, while Ryan Gosling and Sydney Sweeney have been pictured with Bunnings umbrellas while filming in Sydney. Image credit: Twitter

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Chelsea buns

Searching for a sizzle: Rod Stewart spotted at Bunnings!

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