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Man slapped with $76,000 bill on free cruise

A couple from the US have been slapped with a five-figure bill after embarking on a cruise that they won. Mark and Tami were onboard the Norwegian Cruise Line ship Encore, after winning their trip for free, to celebrate Tami given a clean bill of health after the successful removal of a “mass from her lungs” in October 2024 following a cancer diagnosis. Just four days after setting off on their five-week journey, Mark fell ill and was taken to the ship's dedicated ICU with flu symptoms and reduced oxygen levels. He received oxygen, a catheter, IV medications, and X-rays, and when he felt better the next morning, asked to quarantine in his cabin room for the remainder of the trip. However, he was not allowed to leave the medical ward, and so the costs of his stay there continued to climb. “Mike spent a total of four days in the medical ward and asked to be released each day,” his daughter Krystal Cameron wrote in a <a href="https://www.gofundme.com/f/relieve-mike-and-tamis-medical-burden?attribution_id=sl:5f4f89c5-bda8-4947-8f2b-5c9203b2cf8f&lang=en_US&utm_campaign=man_ss_icons&utm_medium=customer&utm_source=copy_link" target="_blank" rel="noopener" data-link-type="article-inline">GoFundMe</a> to help pay the $75,800 ($47,638 USD) medical bill. During that time, she said staff would not remove his IV line, or the catheter which Tamra claims had been incorrectly fitted and was “leaking”. “Not on your life would I put my life in these people’s hands,” Tamra added in a social media post. “Should have demanded to get off at (the) port (on the) British Virgin Islands, where I was lied to that they had no good hospital.” Norwegian Cruise Line confirmed to <a href="https://7news.com.au/news/mark-won-a-free-holiday-with-norwegian-cruise-line-then-he-was-slapped-with-a-75800-bill-onboard-c-17618959" target="_blank" rel="noopener">7News</a> that Mike’s medical procedures and resulting expenses have been reviewed internally by the company, writing in a statement, “Mr Cameron was admitted to the onboard medical centre and received appropriate treatment for his condition, followed by 62 hours of critical care." “We are committed to providing quality medical services and each of our ships is equipped with a state-of-the-art onboard medical centre, staffed with highly qualified physicians and nurses, to provide care for both guests and crew while at sea." The couple had purchased travel insurance and said the Norwegian Cruise Line medical secretary reassured them they were covered for $20,000 USD ($31,987 AUD) and told “not to worry” when they raised concerns. However, Norwegian Cruise Line maxed out both credit cards they had on file for the couple when charging them with the final bill, adding, “Medical insurance is not accepted onboard.” “We strongly encouraged the guest to file a claim with their health insurance provider post-cruise," Norwegian Cruise Line told 7News. “As the guest did purchase travel insurance for their vacation, we have recommended they follow up on their claim with the insurance provider, after they have filed the claim with their health insurance provider.” But Krystal said “neither their travel insurance nor their personal health insurance will cover the medical treatments received”. The travel insurance company requires the couple’s health insurance company to initially pay the bill, but their health insurance company states because the incident happened abroad it is not covered by the policy, Krystal said. “Between Tami’s recent cancer diagnosis and surgery ... and my father’s illness ... their medical debt is quickly adding up,” Krystal said. Image credits: GoFundMe / Facebook

Legal

Man reveals what it's like to spend 25 years at sea

Mario Salcedo has mastered life at sea, living on cruise ships for 25 years and completing his 1,000th voyage with Royal Caribbean. Salcedo, also known as "Super Mario" in cruise circles revealed that he spends around $101,000 on on cruises per year for a cabin with a balcony. The senior funds his ocean-bound lifestyle through investment management work. His loyalty to Royal Caribbean has earned him some recognition among the crew, with some ships creating makeshift offices for him on deck, complete with cordoned-off tables, chairs and signs reading "Super Mario's Office". Salcedo spoke about his love for cruising in an interview with allthingscruise.com. "Cruising never gets old," he began. "I'm so used to being on ships that it feels more comfortable to me than being on land." The full-time cruiser began his life at sea after "tiring of the suit-and-tie business world and the long flights to international clients." The Cuban-born businessman went on his first cruise in 1997 and became hooked since then. In 2000 he began living on Royal Caribbean ships, spending only a few days per year on land, and taking a short 15 month break during the Covid pandemic. Salcedo said he spends about five hours a day working and "has fun" for the rest of it. "It's zero stress," he said. "The best lifestyle I can find." Image: Wayleebird / Shutterstock.com

International Travel

"Horrifying": Cruise passengers left reeling over "KKK cruise"

Passengers onboard a P&O Australia cruise have been left reeling after staff members emerged in costumes resembling the Ku Klux Klan during a themed event. According to the cruise liner, the disturbing incident occurred onboard the Pacific Explorer during a Christmas-themed voyage, when a staff fun day went wrong. One passenger captured the "horrifying" moment the crew donned what she described as "offensive KKK costumes". The crew were believed to be part of the ship's housekeeping staff, with one member pictured holding up a housekeeping sign. Dressed in white cloaks and white masks with pointed tops and eye-holes cut out - the same as those worn by the KKK - the crew members competed in a Christmas-themed 'sports battle day'. Passenger Terri told <a href="https://www.dailymail.co.uk/news/article-14306781/P-O-cruise-klu-klux-klan.html" target="_blank" rel="noopener">Daily Mail Australia</a> that many were excited about the onboard event day, which was highly publicised throughout the ship in the days before. However, everything allegedly went "quiet" when the costumed staff emerged, as Terri instructed her husband to "get the camera" and document the shocking moment. "I (requested) a please explain and have received no response," Terri said. "This is not tolerated in this current environment and education is desperately needed." Terri also shared the video on of the moment on social media, recounting the incident. "There was a lot excitement then it all went quiet… the lack of judgement was astounding," she said. "Everyone was there, everyone gathered, it was advertised, there was a lot of noise and it went dead quiet, just silent." "A lady sitting in front of me, her jaw dropped she was like 'what the hell', everyone was like OMG - they were calling it the 'KKK cruise'." "They’d gone the whole way through this ship dressed as the KKK and paraded through the Lido deck in front of basically every passenger but it was only then when senior crew saw them and they took their hats off." "I spoke ... to one of the (housekeeping) staff - they were all male - and he told me 'we didn't think we didn’t anything wrong'. They didn't say they weren't dressed as the Ku Klux Klan when I asked them but I truly believe it was an innocent mistake." Terri said she expected senior ship crew to offer an apology or explanation but none was given. After the controversy, A P&O Cruises Australia spokesperson clarified that the crew were dressed as "upside-down snow cones" and not as the Ku Klux Klan. "We regret if a recent incident on a Pacific Explorer cruise offended any guests," the spokesperson told Daily Mail Australia. "Several crew members dressed up as snow cones for a Christmas family event, not understanding how their costumes could be misconstrued. They were only in public view for a short time before management acted quickly and had them remove the costumes. The crew members were horrified and extremely apologetic when they learned of the distress their outfits could cause." Image credits: Facebook / Daily Mail Australia

Travel Trouble

Cruise line asks for travellers help with billion-dollar ship design

If you've ever been on a cruise ship and had your opinions on what elements of the ship could be improved, now is your chance to have your say. Celebrity Cruises is giving travellers the opportunity to help design the cruise line's newest billion-dollar ship, Celebrity Xcel. In a first for the cruising industry, dedicated cruisers will assist in making key decisions across culinary, entertainment and interior design for the new ship. "We want to ensure our guests love our products and experiences, so involving them in the process to perfect Celebrity Xcel was a great way to achieve this," Michael Scheiner, chief marketing and product officer of Celebrity Cruises, said. Open to anyone who wishes to have their say, the global community of travellers will test, try and vote on new experiences, through online polls and one-of-a-kind experiential in-person events. The Dream Makers community will have final say on design elements of the ship, such as textiles and interior design choices, as well as picking their favourite dining and beverage options to be served onboard. Plus, they get to provide input on headline shows, selecting playlists, and partake in selections to appoint pivotal entertainment positions onboard. "Celebrity Cruises is known for ground-breaking innovation in ship design and experiences unlike any other at sea," Michael said. "When Xcel launches guests won't have just found their happy place, they'll have helped us build it." Celebrity Xcel launches in November 2025 and will be the fifth ship in the cruise line's award-winning Edge Series. Those interested in joining Xcel Dream Makers to have their say on the new ship can learn more at <a title="" href="http://www.celebritycruises.com/xceldreammakers" target="_blank" rel="noopener">celebritycruises.com/xceldreammakers</a>. Image credits: Celebrity Cruises

Cruising

Fears for cruise ship passenger who fell overboard

A passenger onboard the Ruby Princess cruise ship is feared dead after he was nowhere to be found when the ship docked. The alarm was raised when the 72-year-old American man, who was travelling alone, was unable to be locked when ship docked in San Francisco after a five-day voyage around Mexico. A major search for the man has been launched, with fears he fell overboard during the expedition. Princess Cruises told the New York Post that CCTV on the ship has been reviewed and other possibilities for his disappearance have been ruled out. “Princess worked throughout the day with local authorities. CCTV footage has also been extensively reviewed and the ship was searched thoroughly several times without success,” a spokesperson said. “Having ruled out other possibilities, this is being treated as a man overboard incident.” “We extend our heartfelt condolences to the family and friends of the guest who was travelling alone,” the spokesperson added. According to local media outlets, US Customs and Border Protection have taken over the investigation and have dispatched a plane to conduct an air search for the missing man. Image credits: Shutterstock

Travel Trouble

Australian cruise passenger dies during excursion

An Australian cruise ship passenger has died while swimming near an island in the Philippines. The 71-year-old man went into the water surrounding Boracay Island after disembarking the MS Noordam Cruise Ship on Wednesday morning, and was reportedly struggling to stay afloat. He was later heard calling for help before he was pulled from the water unresponsive. Emergency responders rushed to the scene and attempted to save the man but he was pronounced dead at Ciriaco S. Tirol Hospital in Borocay. Malay MPS Chief of operations Lieutenant Joerelyn Requintin told Panay News the man was swimming with a group of people as part of an off-boat excursion. “After disembarking from the cruise ship with other passengers, they swam near the Cagban Jetty Port, about 10 meters from the shore,” Requintin said. Requintin told Panay News the cause of death was respiratory failure secondary to drowning. Just hours before the tragedy, Malay’s local government had posted on Facebook about the arrival of the ship, writing, “The arrival of MS Noordam of Holland America Line (maiden call) in Boracay Island today, November 6, 2024.” Image credits: Shutterstock

Travel Trouble

Cruise director shares little known ship facts

A cruise director has revealed little known facts about cruise ships and their dedicated staff, while sharing tips for eager travellers. Luigi Incarnato, cruise director for MSC, is often seen hosting events, introducing acts and getting involved with passengers onboard his cruises. He shared his top tips for passengers with <a href="https://travel.nine.com.au/cruising/cruise-ship-worker-msc-world-europa/cab3f458-35e0-4989-aa3e-ce0cec1eee6b">9Travel</a>, while also revealing some industry secrets. When asked what people may not have considered about the crew and vessel of a cruise ship, Luigi shared that even more work goes into pulling off a trip than one might think. He said, “Our crew onboard comes from more than 60-70 countries of the world, spread on all continents, leading to an exceptionally culturally diverse team, which we are very proud of.” “Each one of our crew members is remarkably hard working and skilled in their trade. Our crew comes onboard for an average of six to seven months then goes home to rest for an average of two months and reembarks, possibly on a new ship.” “We also work on national holidays, on Christmas Day and New Year's Eve.” Luigi added that there is one thing many people may not think to bring onboard, that is of vital importance. When asked what essential to pack, he said, “Their complete health issues history and a medicine list with any prescriptions that may be needed during the cruise.” “A suitable wardrobe for the theme nights, especially for the elegant and white dress code evenings, and sunscreen.” Image credits: Shutterstock

Cruising

Cruise passengers share why you never leave your cabin balcony door open

A couple on a cruise ship have learned the hard way why you should never leave the balcony door in your cruise cabin open and unattended for too long. While on a cruise around the US and docked in the port of Orlando in Florida, the couple took to TikTok to share their "horror" experience of when their cabin filled up with birds. In the video, they opened the door to their room and were swarmed by a flock of birds as they captioned the video, "When you go on a cruise and you come back to a bunch of (bird emoji) everywhere." "Felt like we were living in a horror movie scene. I can breathe now because I can (laugh)about it," the passenger added. <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7423175328480136491&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40greedy810%2Fvideo%2F7423175328480136491&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2FoM5JajVJBIUqbExUAiiApxIM8Af9zqBEi0wBCg%3Flk3s%3Db59d6b55%26x-expires%3D1729123200%26x-signature%3DC%252F8Xte%252FDJymZpHuGaa4Y8zX%252F6AA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> The video was taken on the Carnival Freedom cruise ship in the USA, with the couple later posting another video of a room steward catching two birds in a cardboard box. Viewers in the comments were a mix of amused and horrified, as one person wrote, "You're not supposed to leave your balcony door open when you're gone." "You have a whole Alfred Hitchcock movie in your room," another commented, comparing the scene with the film, The Birds. Others speculated that the unusual behaviour of the birds could be impacted by the nearby Hurricane Milton. Image credits: TikTok

Cruising

Young woman dies after horror cruise fall

A woman in her 20s has died after plunging from the MSC Virtuosa cruise ship in the middle of the night. The cruise ship was travelling from Lisbon to Southampton when disaster struck at around 2am on October 12. While air ambulance successfully winched her out of the English Channel, she was pronounced dead at the hospital despite the best efforts of medics. British and French police are now probing the unidentified woman's death, The Sun reported. The ship originally sounded a Man Overboard alert and spotlights were then used to light up the sea, as aircraft from France and the Channel Islands attended the sea. Infra-red cameras were used to locate the woman, who would've struggled to survive in the cold water. At around 3am French time, an emergency alert was issued saying that a person was missing, a coast guard told The Sun. A helicopter was sent to a search area just north Les Casquets rocks, near the Channel Island of Alderney, while a plane from Channel Islands Air Search was sent to the scene from Guernsey, along with lifeboat crews. The £650 million ($A1.2 billion) vessel, which has a crew of more than 1500 and can carry up to 6300 passengers, remained in the area before making its way to Southampton. “A guest on board MSC Virtuosa went overboard on 12 October, while the ship was sailing to Southampton,” a Virtuosa spokesperson said. “The body was later recovered with the involvement of the authorities. “We are deeply saddened by this tragic event, and our thoughts are with the family during this difficult time. “Out of respect for their privacy, we will not be providing further details.” A Hampshire Police spokesperson added: “The investigation is not being managed by UK authorities.” Images: P.Cartwright / Shutterstock.com/ Channel Islands Air Search

Travel Trouble

3 key differences between an ocean and river cruise

People often have a personal preference when it comes to ocean cruises or river cruises, so if you’re not sure what to go for, it’s best to know how they really differ before booking your next trip. Here are the three key differences between an ocean and river cruise. 1. Cost River cruises are initially more expensive, and travellers can expect the price to be from $200-500 per person per night. Ocean ships can cost less than $100 per night if you get a good deal. However, once onboard your ocean cruise there will be a likelihood that you splurge on extra costs such as drinks, tours and souvenirs. 2. Inclusions Only the most upmarket ocean cruises are all-inclusive but on an ocean cruise if you want mealtime alcohol, Wi-Fi and other extras, you will be expected to pay up. All these extras are included in river-cruise fares and sometimes airport transfers are included too. River cruises require you to pay a heftier sum upon booking but if you are going on an ocean cruise, be sure to keep track of your spending. 3. Ship amenities On river cruises, expect your onboard entertainment to be a massage room, fitness room or hot tub as most of the focus is on the destination. However, ocean cruises are lined with Broadway-styled shows, casinos, kids’ clubs, water parks, spas and various pools. If you prefer a quiet, intimate setting then river cruises would suit your desires but if you want a wide-range of entertainment, ocean cruises are for you. Image credits: Shutterstock

Cruising

10 things you should never do on a cruise balcony

While many cruise ship passengers may think they can abide by their own rules in the comfort of their cabins, there are still many cruise ship etiquette rules to follow. Even though some passengers may have private balconies in their rooms, that doesn't mean you can act as if no one is watching. It's important to follow these rules while in your rooms and on your balcony to ensure you'll never be forced to cop the consequences of bad behaviour. 1. Smoke Smoking on cruise balconies is a real no-no. Not only is the wafting smoke an unpleasant smell, but a half-burning cigarette blown back aboard can potentially be a fire hazard. 2. Make too much noise One think that’s often forgotten is the fact that when we’re standing on our cruise ship balconies we’re well within earshot of our neighbours, so keep the volume down. 3. Go nude The thing people sun bathing in one their cruise ship balcony in their birthday suit don’t realise is many balconies are tiered, so you may actually be in view of others. 4. Stand or climb on railings Now this should be obvious, but you should never stand on the railings or the verandah furniture can significantly increase your risk of being thrown overboard. 5. Throw items overboard It might be tempting to toss a message in a beer bottle overseas, but there are strict regulations. Not only is this dangerous, it’s also not environmentally friendly. 6. Dry clothes It can be quite difficult to dry your swimmers when you’re off a cruise, but one strong gust of wind could mean you could go the rest of your cruise without bathers. 7. Leave the balcony door open On a hot and humid day, leaving the balcony door ajar might seem like a good idea, but the gusty sea breeze can wreak havoc with any loose items in your cabin. 8. Light a candle It might seem like it’s a good way to enhance the mood, but any open flame on a cruise ship is a fire hazard, and lighting a candle is almost always against regulations. 9. Leave the balcony light on If your cruise balcony has outdoor lighting, make sure you turn if off when you’re not actually using it, to save electricity and not disturb your neighbours. 10. Amorous behaviour Cruises are inherently romantic holidays, but you might need to avoid overt displays of affection. As mentioned above, balconies are not be as private as you think. Image credits: Shutterstock

Cruising

Tragedy as Aussie dad dies on dream cruise holiday with family

The community has rallied together for the family of an Aussie father-of-two who tragically passed away while on a cruise holiday. Edward Langley was on holiday with his family and they had a stopover at Vanuatu, where the tragedy occured. Mr Langley “unexpectedly fell on the footpath”, according to a <a href="https://www.gofundme.com/f/edward-langley?cdn-cache=0" target="_blank" rel="noopener">GoFundMe</a> page set up for his family, and they believe he may have died from a heart attack or stroke, although the official cause of death is still not known. The fundraiser, set up by a friend of Mr Langley’s wife, Heidi, has exceeded the campaign goal of $10,000, with $11,075 raised for the grieving family at the time of writing. “Our hearts goes out to Heidi … and the rest of the family,” the fundraiser read. “Our deepest and most sincere condolences to each of you. We can’t even begin to understand what you are all going through now.” "Hopefully we can all make a difference in helping [Heidi] and the family in this unsure and devastating time with the sudden loss of her husband, Edward," the fundraiser states. “There has been a few requests on how friends and family can support and help her, so this is just one way to donate and help in a way that we all know is hard and expensive. “I want to thank you all for the smallest amount and if you can share this page it would be highly appreciated. “I want to thank you on behalf of Heidi and hope that we can come together, to not only celebrate Edwards life but also support this family that needs all of us now more than ever.” Many have expressed their condolences in the comments and sent their prayers to his family. “I can’t imagine what you’re going through, but please know that my thoughts are with you constantly,” one person wrote. “This is absolutely devastating. so sorry to hear — we’ll be praying,” another commented. Images: GoFundMe

Caring

TikTok couple slammed for leaving toddlers unattended in cruise cabin

TikTok Influencers Matt and Abby Howard have been slammed online for their controversial parenting choice while on a family vacation. In a now deleted video, the couple explained that they had brought their sons Griffin, 2, and August, 1 on a family cruise, and they went to dinner without the boys, but monitored the room through FaceTime. "So we ended up taking them for 5 nights and it became apparent that they weren't enjoying it and therefore we weren't either," they said in the caption. "So THEN we switched our dinner time to AFTER their bedtime and FaceTimed the monitors while we ate." Abby noted that baby monitors "don't work on board unless you're only like 10 feet away", adding that their dinnertime solution worked out "much better for everyone" Social media users were quick to respond to their decision, with many highlighting the safety concerns. "They literally could not have gotten to them fast enough if anything had happened and I cannot stop thinking about that. It’s sickening," one wrote on Reddit. "It's literally common sense that you do not leave a baby alone unsupervised," another added. "The fact that they would so willingly leave their children in an unfamiliar environment completely alone is shocking," another added. "Are they seriously that f****** dumb? Do they not watch the news, have they not seen what happened to Madeline McCann?" a fourth wrote. Following the controversy, the couple released a video claiming that a family member was always with the children while they were at dinner, although they didn't clarify who. "We take our roles as parents extremely seriously and we love our children more than anything in the entire world, and we're very protective of our kids," Matt said in the video. "We had someone with our children at all times on this boat," he continued adding that the speculation surrounding them is "completely untrue". "I do want to clarify that we have not, would not, will not ever leave our children unattended. We would would never, ever want to put them in harms way in anyway," Abby added. She explained that her family would "tag team" to help the couple out with watching their children. Viewers were quick to speculate whether they were telling the truth, while others were glad they clarified. "Thanks for the clarification because it did come off like the boys were alone- context is everything," one wrote. "I hope this is the truth," another added. "For them to post about it like it's some genius parenting hack is just wild," a third wrote. Image: Instagram

Family & Pets

"Titanic moment": Cruise ship passenger captures iceberg collision

A worried passenger onboard a Carnival cruise ship has recalled the moment the vessel collided with a large piece of ice off the coast of Alaska. The moment was captured on camera by Cassandra Goskie, who witnessed when the huge cruise ship was scraped by an iceberg. As the collision was taking place, Cassandra wrote, "If we die it was damn well worth it, it's a Titanic moment." According to another passenger, the vessel was halted "for hours to assess damages" before it eventually continued on its course. <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7412700123140017450&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40cass_goskie%2Fvideo%2F7412700123140017450%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C72778570%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dedition.cnn.com%252F2024%252F09%252F11%252Ftravel%252Fcarnival-cruise-ship-collides-with-iceberg%252Findex.html%26referer_video_id%3D7412700123140017450&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2Fos4aQULQwtkRqiQfHEGAgCvUjiNAMCeIRmIEeO%3Flk3s%3Db59d6b55%26x-expires%3D1726362000%26x-signature%3DyrK0d0gVAMaqeloGoTRsFr7ROPA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> A Carnival spokesperson told <a href="https://edition.cnn.com/2024/09/11/travel/carnival-cruise-ship-collides-with-iceberg/index.html" target="_blank" rel="noopener">CNN,</a> "An assessment determined no damage to the ship's hull and the vessel continued on its cruise and there has been no impact to operations." The cruise company also confirmed that no one onboard was injured by the collision. Despite the close call with the ice, the ship was able to finish its seven-day expedition, returning to Seattle in Washington before embarking on a 14-day trip back to Alaska. Alaska is home to notoriously icy waters, as other cruise ships over the years have had similar scary encounters. In 2022, Norwegian Cruise Line vessel Norwegian Sun hit a piece of an iceberg while sailing in Alaska, sustaining damage to its starboard bow. According to Captain John Herring, a marine pilot in southeast Alaska, the region is home to "hard ice that can damage the hull or propellers", while "strong winds and currents make navigating icy waters even harder.” Image credits: Carnival / TikTok

Travel Trouble

Twelve-year-old boy falls to his death on cruise

A 12-year-old boy has fallen to his death onboard the Royal Caribbean Harmony of the Seas, as guests watched on in horror. The cruise was nearing the end of its itinerary on Sunday and was heading back to Texas after its seven-day cruise around the Western Caribbean when the incident occurred. Witnesses recalled that the boy was playing with a group of friends he had made on the ship before he tumbled over a 13-storey balcony, falling into the internal Central Park area of the ship, a plaza filled with bars, pubs and restaurants. Royal Caribbean staff attempted to resuscitate the youngster, but he died before the ship docked in Texas. The cruise company shared a statement that a death had occurred onboard but refused to share any more information as investigations into the incident began. Witnesses took to a Facebook page for passengers to share their condolences to the boy's grieving family, and share their version of event. "My daughter was friends with him and said he was upset today," posted passenger Sara Tullas. "She is so upset. I wish I would have known he was struggling today." The boy had taken part in the cruise's teen-club, and many passengers said their children had got to know the boy before his death. "The conversations I have had to have with my son really tripped me up," wrote Shannon Elizabeth on the Facebook page. "My son and him actually got really close on the cruise, and he saw too much of what happened." "My family and I saw the incident unfold right before us as we were looking down into Central Park from the pool deck," wrote Christa Schoolfield. "We did not see whether he jumped or was playing around." Another passenger wrote, "I looked over the railing after the emergency alert and wish I didn’t." "All I ask is to please hug your children tight and tell your family members you love them. Life can change in an instant. Today I was hiding ducks in Central Park and one second later a child's life was gone in front of me." Friends said the boy was on board with his family, including two sisters, for a birthday celebration. Image credits: Shutterstock

Travel Trouble

Chaos erupts over last-minute cruise itinerary change

Passengers onboard a Carnival Cruise have demanded refunds after their travel itinerary changed once they had already boarded the ship. Guests aboard Carnival’s Vista had booked the eight-night Southern Caribbean cruise out of Port Florida on August 10th intending to stop in Aruba, Curacao and Turks and Cacaos, with the eight-day cruise averaging $11,700 per person. However, as boarding was taking place, the cruise line sent passengers a notification saying their had been a change of plans due to an engine problem. Carnival crew members had discovered a “technical issue affecting the ship’s cruising speed” which forced the cruise line to alter the itinerary, the cruise line told the New York Post, with Vista instead traveling to the Bahamas, making stops at Nassau, Princess Cays, Freeport, and Half Moon Cay. While a cruise worker was trying to explain the situation to passengers, some started chanting "Give us our money!" while staff tried to diffuse the situation. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C_OYKHVvIIh/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C_OYKHVvIIh/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Only in Florida (@onlyinfloridaa)</a> </div> </blockquote> “Ladies and gentlemen, the way you’re going about this with the noise and chaos isn’t going to solve any issues,” one cruise employee explained to the passengers, according to video obtained by Inside Edition. The passengers were given several choices once the cruise line determined the need for an itinerary change, as the cruise line said in a statement. “We communicated directly with guests on board regarding their options for the sailing,” Carnival said. “Those that sailed were given an on-board credit as well as a future cruise credit toward another cruise to make up for the unexpected change, and those who preferred not to sail were offered a 100 per cent refund.” Even with the choice of not cruising to the Bahamas, passengers were still frustrated with Carnival for the last-minute announcement. “They knew about the problem prior to us getting onto the ship,” Ashley Ball told the outlet. “They just didn’t say that until we were already on the ship, and, you know, went through customs and the lines and securities and all that, and then decided to display that information.” Image credits: Instagram

Travel Trouble

Tom Cruise steals the show at epic Paris 2024 Closing Ceremony

As the Olympic flame was extinguished to signal the Paris 2024 Games officially closed, a surprising famous face stole the show at the epic closing ceremony. In true Olympics style, as the French capital wrapped up their Games, they passed the torch to the 2028 host city Los Angeles, who were having their own celebratory concert. To help in the handover, acting legend Tom Cruise, who is famous for doing many of his own stunts, came in with a skydiving stunt reminiscent of his Mission Impossible films that saw him swing from atop Stade de France before touching down on the stadium’s field. The 62-year-old actor greeted athletes as he walked toward the stage to the final guitar shreds of the American national anthem, as the crowd erupted in cheers. He received the Olympic flag from Los Angeles Mayor Karen Bass and gymnast Simone Biles, then strapped it safely to the back of a motorcycle and rode off into the sunset, which switched into a pre-recorded video that tracked his journey to Hollywood. <blockquote class="twitter-tweet"> Thank you, Paris! Now off to LA. <a href="https://t.co/MxlAb0hZbT">pic.twitter.com/MxlAb0hZbT</a> — Tom Cruise (@TomCruise) <a href="https://twitter.com/TomCruise/status/1822749650463732136?ref_src=twsrc%5Etfw">August 11, 2024</a></blockquote> In the video, Cruise sped down the streets of Paris on the motorcycle, passing landmarks like the Eiffel Tower, and cruised onto a waiting airplane. "I'm on my way," he said, as he put on skydiving gear, as he then leapt from the plane and headed to the iconic Hollywood sign, where he turned the "O"s into Olympic rings before passing the flag off to Olympic cyclist Kate Courtney. The Olympics wrapped up with USA winning over overall medal tally with an impressive 126 medals, followed closely by China in second place and Japan in third place. Australia wasn't far behind in fourth place, as Nine commentary applauded the Aussie athletes for their most successful games ever. "The theme of the Closing Ceremony tonight: record," Eddie Maguire said in commentary for Nine. "It was a record performance by our Australian athletes. Paris provided record crowds, record ratings around the world on all platforms of media." "Paris, merci beaucoup, au revoir. See you in four years when the City of Angels welcomes the world to the city of dreams for LA 2028." Image credits: Nine Network

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Readers response: What is the most memorable cruise you've ever been on?

The dream holidays of many take place on the high seas, with many eager travellers keen to reflect on their favourite voyages. We asked our readers what their most memorable cruise was, for either good or bad reasons, and the response was overwhelming. Here's what you said. Kate Oz - European river cruise was fabulous. Jean Murray Cure - Coming to Australia as a migrant and a Christmas cruise to New Caledonia. Loved them both! Carol Hanson - Christmas cruise. Fantastic atmosphere on board. Brenda Glass Brooks - When I slipped on a wet surface and cracked my L2 excruciating pain, arrived home and ended up in hospital where I was told I also had COVID. Will never ever cruise again. Geraldine Bayles - The Holland America, 10 day Roman Empire cruise on the Noordam 2012. Every day was an adventure! On board entertainment fantastic! Smooth sailing. Linda Woods - NZ on Queen Elizabeth. The best ship we've been on. Cheryl Barrett - Loved cruising from Vancouver to Alaska. It was mind blowing. Rhonda Moffitt - 4 years ago. 1st day, ship didn't leave Port as conditions of heat & wind were severe. 2nd day, weather too severe to visit Kangaroo Island so day spent at sea. 3rd day, Port Lincoln as scheduled. 4th day, Phillip Island hit by a severe storm and spent 2 hours on tender which could not dock and offload passengers back on ship. That night Penguin Parade excursion cancelled due to bad weather. <div> <div dir="auto">This was my first cruise, a taster for my future retirement. Princess cruise had no offer for credits and, I know weather is unpredictable, but a totally disappointing experience.</div> Dianne Whitton - 2013 World Cruise on the Sea Princess. It was good. The best was 2016 Circle Pacific. Too bad Princess doesn't put it on any more. Cheryl Quested - Windstar cruise in Tahiti was the best. Heather Dixon - Hurricane cruise in Norway, absolutely the most stunning scenery. Image credits: Shutterstock </div>

Cruising

Cruise worker shares what you should always take into a lifeboat

A cruise ship worker has shared the six essentials you should always take if you ever need to get into the lifeboat on a cruise. Lucy Southerton, who has worked on cruise ships for nine years, regularly shares cruising advice on social media to help travellers get the most out of their voyage. In her most recent video, Lucy shared invaluable advice on what items you should take on a lifeboat in the event of an emergency. While many people would instinctively leave all their belongings behind in an emergency, Lucy said there are six things you should always take. The first thing to bring in the event of an emergency is your documentation, such as a form of ID, such as a passport, driving licence or even a visa. The second thing may surprise some people, as Southerton recommends always having lip balm in case of emergencies. The cruise worker said, “[In a life-threatening situation] the body prioritises the distribution of water to essential organs such as the liver and the brain.” “Because of this, the lips receive no water so they are going to dehydrate faster, meaning they could crack. If you are in a lifeboat for a long period of time, your lips are going to be one of the first things that suffer so you should protect them at all costs.” Thirdly, Lucy recommends you should always have sunscreen, as you never know how long you will be exposed to the elements for. She said, “If you are sitting directly under the hatch or where they take the roof off to let the breeze in, you're going to want a hat or sun cream to protect yourself from the beating sun.” “This is not as much of a priority as lip balm, but if you can get hold of some sun cream before entering a lifeboat then you should.” Next up, the veteran cruise-ship worker said you should always take layers of clothes that you can easily take on and off in changing weather. Lucy's penultimate item that passengers should always take on a lifeboat might seem obvious but she warned that it is essential for those who take medication on a regular basis to bring it with them. However, she added, “What they don't tell you to take is stuff like paracetamol, ibuprofen, aspirin, Sudocrem and ointments.” “'While you may not need these types of medication, somebody else on your lifeboat might - it's better to have it and not need it than the reverse scenario. Just shove them in your pocket just in case.” Last but not least, Lucy said you should - as obvious and essential as it may seem - never forget to take water on board a lifeboat. She stressed that “there is only so much water you can fit in a lifeboat, so the water is going to be rationed out”. Lucy continued, “If you can take extra water on board with you, do it, even if it's just in the form of an extra water bottle. [Humans] cannot last long without water so make sure you grab some if you are able to.” Finishing up the video, Lucy reassured passengers that “getting into a lifeboat is the absolute last resort”, adding that it is more likely that anyone on board the ship is taken to an assembly station while emergency services on board attempt to fix any issues that could arise. Image credits: Instagram / Shutterstock

Cruising

Stormy seas ahead: Why confidence in the cruise industry has plummeted

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/jennifer-holland-969445">Jennifer Holland</a>, <a href="https://theconversation.com/institutions/university-of-suffolk-3830">University of Suffolk</a> The cruise industry has weathered many storms, including fairly regular brushes with disease. Outbreaks of <a href="https://www.cdc.gov/nceh/vsp/pub/norovirus/norovirus.htm">norovirus</a>, <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3294517/">H1N1</a> and <a href="https://www.nytimes.com/2019/05/02/world/americas/measles-scientology-cruise-ship.html">measles</a> have all happened in the not too distant past. Despite this, a cruise has traditionally been regarded as a safe holiday – the kind where you don’t have to worry about a thing. COVID-19 has changed this. Cruise ships were a hotbed of transmission during the early stages of the pandemic, particularly the Diamond Princess, which was quarantined for six weeks in Japan in spring 2020. It had over <a href="https://www.bmj.com/content/369/bmj.m1632">700 confirmed cases</a>, and for a period was the world’s <a href="https://www.theguardian.com/world/live/2020/feb/20/coronavirus-live-updates-diamond-princess-cruise-ship-japan-deaths-latest-news-china-infections?page=with:block-5e4ea39f8f0811db2fafb3ec#block-5e4ea39f8f0811db2fafb3ec">leading COVID-19 hotspot</a> after China. Coverage of this and other ships’ outbreaks has taken its toll. <a href="https://www.sciencedirect.com/science/article/pii/S259019822100035X">Research</a> that I conducted with colleagues in Australia shows that the pandemic has changed how people think of cruise holidays. We surveyed over 600 people in the UK and Australia, both cruisers and non-cruisers, to ask them about their willingness to cruise and future travel intentions, to explore how COVID-19 has affected perceptions of travel and cruise risks. Nearly 45% of interviewees had less belief than before the pandemic that cruise lines are transparent and honest about safety or health issues. Respondents were also fearful of going on a cruise, with 47% saying they don’t trust cruise lines to look after them if something goes wrong. This is staggering for an industry that depends on repeat customers. We further found that 67% of people are less willing to cruise as a result of the pandemic, while 69% said they feel less positive about cruising now. What’s most surprising is that even repeat cruisers said they feel nervous about cruising as a result of the pandemic, with this emotion coming up repeatedly in the survey’s open-ended questions. This is a gamechanger. Until now, loyal cruisers have always come back, with previous disease outbreaks having <a href="https://www.sciencedirect.com/science/article/abs/pii/S0261517716300309">little</a> <a href="http://ijbssnet.com/journals/Vol_4_No_7_July_2013/2.pdf">impact</a>. <h2>What went wrong?</h2> When the pandemic began, cruise ships immediately suffered high infection rates among passengers and crew. During the first wave, thousands were <a href="https://www.theguardian.com/world/2020/mar/27/stranded-at-sea-cruise-ships-around-the-world-are-adrift-as-ports-turn-them-away">stranded onboard</a> ships as they were held in quarantine or <a href="https://www.sciencedirect.com/science/article/abs/pii/S0160738320302103?via%3Dihub">refused entry to ports</a> as borders closed. By the end of April 2020, <a href="https://www.miamiherald.com/news/business/tourism-cruises/article241640166.html">over 50 cruise ships</a> had confirmed cases of COVID-19 and at least 65 deaths had occurred among passengers and crew. The story of one ship – the Ruby Princess – gained particular attention. Its passengers were allowed to disembark in Sydney in mid-March, with a number carrying the virus. The ship would go on to be linked to more than <a href="https://www.bbc.co.uk/news/world-australia-53802816">900 COVID-19 cases and 28 deaths</a>. The state of New South Wales later launched a <a href="https://www.dpc.nsw.gov.au/assets/dpc-nsw-gov-au/publications/The-Special-Commission-of-Inquiry-into-the-Ruby-Princess-Listing-1628/Report-of-the-Special-Commission-of-Inquiry-into-the-Ruby-Princess.pdf">public inquiry</a> into the ship’s outbreak and found that the state’s ministry of health made a number of serious errors in allowing passengers to get off. It didn’t take long for cruises to be depicted as <a href="https://www.bloomberg.com/news/articles/2020-03-24/virus-explosion-in-australia-exposes-cruise-ships-hidden-menace">places of danger and infection</a>, particularly in Australia. Lots of information about COVID-19 on cruise ships was published, especially about the <a href="https://cruiseradio.net/the-cruise-ship-story-mainstream-media-got-wrong/">Ruby Princess</a>, grabbing the <a href="https://trends.google.com/trends/explore?date=today%205-y&q=Ruby%20Princess">public’s attention</a>. Undoubtedly, this amplified people’s perceptions of risk around cruise holidays. Our study found that the many stories on COVID-19 also reminded the public of previous illnesses and outbreaks onboard cruise ships. Given the high intensity of media interest in Australia, we weren’t surprised to find that perceived risks were higher there compared with the UK, with willingness to cruise lower. This suggests that there could be regional differences in how difficult it is for the industry to recover after the pandemic. <h2>What happens next?</h2> Most respondents in the study said they would wait until it was safe to cruise again – and there’s probably a long way to go on changing the current perception of cruise ships as giant incubators of disease. It’s doubtful pent-up demand from loyal cruisers will be enough to fill cruise ships to capacity – which is critical for <a href="https://link.springer.com/article/10.1057%2Fs41278-020-00158-3">long-term economic viability</a> – and so <a href="https://theconversation.com/can-the-cruise-industry-really-recover-from-coronavirus-144704">financial uncertainty</a> grows. The pandemic has been <a href="https://cruising.org/-/media/Facts-and-Resources/Cruise-Industry-COVID-19-FAQs_August-13-2020">catastrophic</a> for the industry so far, with financial losses of US$50 billion (£36 billion), 1.17 million job losses, 18 cruise ships sold or scrapped and at least <a href="https://www.maritime-executive.com/article/cmv-becomes-the-third-cruise-line-to-go-out-of-business-in-a-month">three cruise lines stopping trading</a>. Before the pandemic, a new cruise ship was built <a href="https://www.seatrade-cruise.com/news-headlines/golden-age-med-ports-need-prepare-new-generation-large-ships">every 47 days</a>, and off the back of the industry’s robust growth over the past two decades another <a href="https://cruising.org/en-gb/news-and-research/research/2020/december/state-of-the-cruise-industry-outlook-2021">19 ships</a> are due to enter operation in 2021, despite demand very likely to have fallen. To recover, the industry will need to address people’s perceptions of risk, which our research shows have heightened. Risk perception has a <a href="https://journals.sagepub.com/doi/10.1177/004728759803700209">significant influence</a> on holiday decision-making, and it will be even more critical post-COVID. In the wake of the pandemic, would-be cruisers will need to think about health protocols, outbreak prevention plans, onboard sanitation procedures, social distancing measures and health screenings. Also, they’ll need to consider the implications of potential outbreaks during the cruise. These could result in being quarantined in their cabin, needing to access healthcare, or even the cruise being terminated. All of this creates uncertainty, which adds to perceptions of risk. The industry will need to provide reassuring answers on all of these points to entice holidaymakers back onboard. Cruise companies will also need to convince customers that they are trustworthy and accountable, given the concerns about honesty and transparency raised by our research. Overall, the sector has been devastated by the pandemic. Possibly no other area of tourism has been as widely affected. A return to the robust growth enjoyed previously is unlikely for many years, if ever. But for there to be any chance of this happening, the industry must understand how the pandemic has affected people’s perceptions of cruises and address their concerns.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/152146/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/jennifer-holland-969445">Jennifer Holland</a>, Lecturer in Tourism, <a href="https://theconversation.com/institutions/university-of-suffolk-3830">University of Suffolk</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/stormy-seas-ahead-confidence-in-the-cruise-industry-has-plummeted-due-to-covid-19-152146">original article</a>. </div>

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