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Outrage as school allows students to opt out of Anzac Day service

<p>A public primary school in Sydney’s northwest has sparked controversy after allowing students to opt out of its upcoming Anzac Day service. The decision by Sherwood Ridge Public School has drawn criticism from parents, veterans and community leaders, who argue that all students should recognise the sacrifices made by Australia’s service members.</p> <p>Principal Jody Sullivan recently emailed parents, requesting that they inform the school if they did not want their children to attend a commemorative assembly scheduled for April 10. The move was aimed at accommodating a small group of Christian students whose families object to commemorating war due to their religious beliefs.</p> <p>The announcement was met with strong condemnation, particularly from veterans and advocacy groups. Former commando and RSL NSW President Mick Bainbridge responded by <a href="https://www.dailymail.co.uk/news/article-14557953/Anzac-Day-Sherwood-Ridge.html" target="_blank" rel="noopener">telling <em><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Daily Mail Australia</span></em></a><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">, </span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">“Anzac Day is not a celebration of war; in fact, it commemorates the horrors of war and ensures the sacrifices of those who served and died are never forgotten. Our young people learn about Australia’s proud military past.”</span></p> <p>Less than a dozen students will be supervised in alternative learning activities while the rest of the school participates in the assembly. Despite the limited scope of the decision, many feel it still sets a troubling precedent.</p> <p>Veteran Advocacy Australia branded the move as “disgusting” and called on NSW Premier Chris Minns to intervene. Former NSW Veterans Affairs Minister David Elliott also criticised the decision, stating, “It really is an insult to the families of the 100,000 who died for this country.”</p> <p>Parents took to social media to express their dismay, with one mother writing, “Honouring and remembering those that have fought and lost their lives to keep us safe has nothing to do with religion.” Another parent argued, “This is not commemorating war; it is remembering those who gave their all to keep this country free.”</p> <p>The NSW Department of Education has since responded, reaffirming its expectation that all public schools commemorate Anzac Day with memorial ceremonies. Secretary Murat Dizdar stated, “Our students are required to learn about the importance of Anzac Day and the sacrifice our servicemen and women made, and continue to make, as part of their regular lessons.”</p> <p>While Sherwood Ridge Public School has acknowledged that its message could have been communicated more selectively, the backlash <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">as the nation prepares to mark the 110th anniversary of the Gallipoli campaign </span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">serves as a stark reminder of the ongoing debate about how Anzac Day should be observed in schools. </span></p> <p><em><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Images: Supplied</span></em></p>

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Research suggests those who use buy-now-pay-later services end up spending more

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/ashish-kumar-1056067">Ashish Kumar</a>, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a></em></p> <p>Once, borrowing money to make a purchase was a relatively tedious process, not a spur-of-the-moment thing.</p> <p>True, some stores offered lay-by plans that would let you pay for goods in instalments. But if they didn’t, and you didn’t already have a credit card, you’d have to go to a bank and apply for one.</p> <p>That would mean providing a range of supporting documents, negotiating an appropriate credit limit, and waiting for approval. It’s unlikely you’d apply for credit just for a single, small purchase.</p> <p>In recent years, though, the financial technology or “fintech” revolution in the customer credit market has changed all that, with the meteoric rise of buy-now-pay-later (BNPL) services.</p> <p>BNPL credit allows consumers to split their purchases into smaller, interest-free instalments. It is often directly integrated into online checkouts with fast approval, making it easy to purchase something instantly and spread the cost over coming months.</p> <p>There are some obvious risks. Many BNPL providers charge less visible fees, such as late payment fees and account maintenance fees. In many countries, the BNPL sector is also less regulated than traditional credit.</p> <p>But does it also change our spending habits? Our recent <a href="https://doi.org/10.1016/j.jretai.2024.09.004">research</a> uncovered a concerning insight: consumers who use BNPL services end up spending more money online than those who don’t. This effect is particularly strong among younger shoppers and those with lower incomes.</p> <h2>Our research</h2> <p>We <a href="https://doi.org/10.1016/j.jretai.2024.09.004">analysed</a> data from an online retailer in the Nordic region that offered customers three payment options for online purchases: card, pay on delivery and BNPL.</p> <p>We found that consumers who used BNPL spent an average of 6.42% more than those who didn’t.</p> <p>This increase was particularly noticeable for low-ticket items, suggesting that BNPL may encourage customers to buy more when shopping for smaller, everyday things.</p> <p>Why might this be the case? For one, BPNL spending is constrained by the size of the loans on offer. In the US, the average BNPL loan amount is <a href="https://files.consumerfinance.gov/f/documents/cfpb_consumer-use-of-buy-now-pay-later_2023-03.pdf">US$135</a> (A$217).</p> <p>It may also be related to what’s known in economics as the “<a href="https://www.theguardian.com/business/2008/dec/22/recession-cosmetics-lipstick">lipstick effect</a>”, where customers under financial strain tend to reduce spending on big-ticket items in favour of lower-priced luxuries.</p> <p>Selling such low-ticket items doesn’t always give online retailers the biggest profit margins. But it can play a crucial role in acquiring and retaining customers, and creating opportunities to upsell.</p> <p>Our research also showed that younger, lower-income customers were more likely to spend more when using BNPL services, likely because it provides them with additional “liquidity” – access to cash.</p> <h2>Why might they be spending more?</h2> <p>It’s easy to see why so many consumers like BNPL. Some even think of it as more of a way of payment than a form of credit.</p> <p>The core feature of such services - offering interest-free instalment payments for online purchases - has a significant psychological impact on customers.</p> <p>It leverages the principle that the perceived benefit of spending in the present outweighs the displeasure associated with future payments.</p> <p>This behaviour aligns with theories of “hyperbolic discounting” – our preference for smaller immediate rewards over larger later ones – and the related “<a href="https://www.behavioraleconomics.com/resources/mini-encyclopedia-of-be/present-bias/">present bias</a>” phenomenon.</p> <p>Our results also suggest customers with high category experience – that is, more familiar with the larger product categories carried by a retailer – and those more sensitive to deals and promotions are likely to spend more when online retailers provide BNPL as a payment option.</p> <h2>A growing influence on spending</h2> <p>The economic impact of BNPL is substantial in the countries that have pioneered its adoption.</p> <p>In Australia, birthplace of Afterpay, Zip, Openpay, and Latitude, it’s <a href="https://www.oxfordeconomics.com/wp-content/uploads/2022/10/AFIA_BNPL_Research_Report-1.pdf">estimated</a> that (allowing for flow-on effects) BNPL services contributed A$14.3 billion to gross domestic product (GDP) in the 2021 financial year.</p> <p>Industry research firm Juniper Research <a href="https://www.juniperresearch.com/press/pressreleasesbuy-now-pay-later-users-to-exceed-670-million-globally/">projects</a> the number of BNPL users will exceed 670 million globally by 2028, an increase of more than 100% on current levels.</p> <p>Substantial projected growth in the sector is attributed to multiple factors. These include increasing e-commerce usage, economic pressures, the flexibility of payment options and widespread adoption by merchants.</p> <h2>Buyer, beware</h2> <p>BNPL services can be a convenient way to pay for online purchases. But it’s important to use them responsibly.</p> <p>That means understanding the potential risks and benefits to make your own informed decisions. Be mindful of your spending. Don’t let the allure of easy payments let you get carried away.</p> <p>Customers should explore beyond the marketing tactics of interest-free split payments and pay close attention to terms and conditions, including any fees and penalties. They should treat BNPL like any other form of credit.</p> <p>Whether you’re a shopper considering using BNPL or a business thinking about offering it, our research highlights that it may have the power to significantly influence spending patterns – for better or worse.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/246686/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/ashish-kumar-1056067"><em>Ashish Kumar</em></a><em>, Senior Lecturer, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/research-suggests-those-who-use-buy-now-pay-later-services-end-up-spending-more-246686">original article</a>.</em></p> </div>

Money & Banking

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Exciting summer holiday destinations just a taxi ride away

<p>With <a href="https://silverservice.com.au/services/" target="_blank" rel="noopener">taxi services</a> from trusted companies like <a href="https://silverservice.com.au/" target="_blank" rel="noopener">Silver Service</a> making local travel simple, you can skip the stress of long drives and focus on having a good time. Here are some exciting places to visit close to home this season.</p> <h2>Royal Botanic Garden</h2> <p>If you’re looking for a relaxing way to spend a summer day, the Royal Botanic Garden Sydney has something for everyone. Families will enjoy wandering through the Palace Rose Garden, while plant enthusiasts can check out exhibitions like <em>Alchemy of a Rainforest</em>, which showcases rare tropical and subtropical plants. With stunning views of Sydney Harbour and the Opera House, it’s also a must-visit for photographers and those after a peaceful scenic walk.</p> <h2>Sea World</h2> <p>For a day full of adventure, animal encounters and family fun this holiday season, visit Sea World on the Gold Coast. Here, you and your loved ones can walk through underwater tunnels, watch dolphins perform stunning tricks or get close to sea creatures in hands-on experiences. Thrill-seekers can also head to The New Atlantis precinct for the Leviathan roller coaster, the 42-metre-high Trident or the twisting, turning Vortex.</p> <h2>Federation Square</h2> <p>You’ll love Federation Square if you’re into arts and culture. Explore the Ian Potter Centre or ACMI for Australian art and screen culture, then take in the lively atmosphere of Christmas Square, complete with a giant LED Christmas tree, light shows and interactive decorations. </p> <p>For a different vibe, check out Open Air at the Square, featuring free live music, outdoor cinema and community festivals. Afterwards, grab a meal at one of the many nearby cafes or restaurants and soak up the energy that makes Melbourne so unique.</p> <h2>Lone Pine Koala Sanctuary</h2> <p>Lone Pine Koala Sanctuary is the perfect summer destination to connect with Australia’s unique wildlife. Capture a photo with a koala or learn about their fascinating behaviours from dedicated carers. </p> <p>Kids will also enjoy hands-on activities like holding guinea pigs and feeding friendly farm animals, while wildlife enthusiasts can marvel at the grace of raptors in flight or get to know Australia’s wild dingoes up close.</p> <h2>Queen Victoria Market</h2> <p>For a true taste of Melbourne’s vibrant culture, head to Queen Victoria Market. It’s the go-to spot for fresh produce, handcrafted goods and local treats that show off the city’s diversity. </p> <p>Grab a coffee and pastry from one of the many vendors and wander through rows of stalls packed with seasonal fruits and unique souvenirs. This summer, the market comes alive as the Summer Night Market brings global street food, refreshing drinks, live music and plenty of fun under the iconic sheds.</p> <h2>Plan your summer adventure today</h2> <p>With so many exciting destinations just a taxi ride away, you don’t need to fly or travel far to make the most of summer and the holiday break. Enjoy both without the stress of long journeys, thanks to reliable taxi services that keep travel simple and convenient.</p> <p>A simple ride with Silver Service is all you need to start your next adventure. To organise your trip, book a Silver Service taxi today.</p> <p><em>Image: Supplied</em></p> <p><em>This is a sponsored article produced in partnership with Silver Taxis</em></p>

Domestic Travel

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MedicAlert: The life-saving service that just got even better

<p>While traditional MedicAlert IDs have long been trusted for their reliability, the company that currently protects more than four million members worldwide has taken a huge step forward in enhancing emergency care and personal safety by <a href="https://www.medicalert.org.au/qr-code" target="_blank" rel="noopener">integrating QR codes</a> into their medical IDs.</p> <p>These QR codes are a modern addition that provide rapid, comprehensive access to critical medical information, ensuring timely and accurate assistance in emergencies.</p> <p><strong> </strong>When a MedicAlert QR code is scanned, first responders and healthcare professionals can immediately access the wearer’s detailed medical history. This includes information on allergies, chronic conditions, medications and emergency contacts, as well as your uploaded documents like Advanced Care Directives and specialist letters. The quick retrieval of this data can be lifesaving, especially in situations where every second counts.</p> <p><strong> </strong>MedicAlert’s QR codes are designed to be user-friendly and secure. Scanning the code with a smartphone or any QR code reader directs the user to a secure webpage containing the medical profile of the ID wearer. This ensures that sensitive information is both accessible when needed and protected from unauthorised access.</p> <p>One of the standout features of MedicAlert QR codes is their global functionality. No matter where you are in the world, emergency responders can scan the code and access the information in multiple languages. This is particularly beneficial for travellers, providing peace of mind that their medical information is always within reach.</p> <p><img class="alignnone size-full wp-image-70799" src="https://oversixtydev.blob.core.windows.net/media/2024/10/MEDICALERT-22nd-May-2024-219_O60.jpg" alt="" width="1280" height="720" /></p> <p>The information linked to a MedicAlert QR code can also be easily updated. This means any changes in medical conditions, medications or emergency contacts can be promptly reflected, ensuring that the most current information is available at all times.</p> <p>As a registered Australian charity, MedicAlert also ensures that all online data is securely stored within Australia, providing peace of mind regarding the privacy and protection of your personal medical information. Their commitment to safeguarding your health data while offering reliable and accessible emergency support makes them an invaluable ally in maintaining your wellbeing.</p> <p>For a limited time, get 60% off all stainless steel MedicAlert products with the discount code 60OVER60.</p> <p>For more information, visit <a href="https://www.medicalert.org.au/qr-code">https://www.medicalert.org.au/qr-code</a></p> <p><iframe title="YouTube video player" src="https://www.youtube.com/embed/HkmBEXerAFQ?si=FFtmmhywyzu6EPUr" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p><em>Images: MedicAlert</em></p> <p><em>This is a sponsored article produced in partnership with MedicAlert</em></p>

Caring

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"Go back to your ocean": Olympic medallist insulted by French customs officer

<p>An Aussie Olympic medallist was caught off guard upon his return home to Brisbane, when he was called out by a French customs officer. </p> <p>Jack Robinson, who won silver in the surfing competition in Tahiti as part of the Paris Games, was returning to Aussie shores with his medal in tow and happy with his Olympic performance. </p> <p>However, when he was greeted by a customs officer who happened to be French, things took a turn. </p> <p>The Frenchman took the opportunity to stick it to the Aussie Olympic runner up, relishing the fact that Kauli Vaast, from France, had won gold in the comp. </p> <p>Taking to TikTok to share the hilarious encounter with his followers, Mr Robinson said: "what are the odds of being welcomed like this?"</p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7400700745911225618&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40jackrobinsonsurf%2Fvideo%2F7400700745911225618%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_masking%26refer%3Dembed%26referer_url%3Dwww.escape.com.au%252Fnews%252Faussie-silver-medal-surfer-jack-robinson-brutally-burned-by-french-customs-officer%252Fnews-story%252F48306be5756c2cf2d353787e823bf812%26referer_video_id%3D7400700745911225618&amp;image=https%3A%2F%2Fp16-sign-sg.tiktokcdn.com%2Fobj%2Ftos-alisg-p-0037%2F99adeff03a574c23861d622aa90e9b89_1723109925%3Flk3s%3Db59d6b55%26nonce%3D74009%26refresh_token%3Db5b746d3b3a1eb36e30b00a6f4cd678d%26x-expires%3D1723780800%26x-signature%3Dh7x7Li%252B%252BEw4xdRkWkw2PKU3jkNQ%253D%26shp%3Db59d6b55%26shcp%3D-&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>"Yeah ze French guy in the Australian customs. So on my way back from Tahiti I arrive from ze flight and I get ze dec-er-al-ation, I come to ze customs, the guy looks at me and says 'Ey, better luck next time zon, go back to your ocean.'"</p> <p>Despite the customs officer's remarks, many Aussies praised Robinson's performance in Tahiti, as fans hailed his "amazing efforts".</p> <p>His TikTok was flooded with comments, with many saying they believed that the officer "did not mean it badly", as Robinson confirmed he had taken the jibe in his stride. </p> <p>Others said the Frenchman could "go back to his 'La Seine'", while others remarked, "Bro the French are cocky asf, you did good man" and "Why the French so smug? That's a Tahitian gold, not a 'French' one."</p> <p><em>Image credits: TikTok</em></p>

Travel Trouble

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Optus giving away 20,000 free phones to vulnerable customers

<p>Optus will be giving away 20,000 mobile phones to vulnerable customers ahead of the 3G network shut down. </p> <p>Following the footsteps of Telstra, who gave out <a href="https://www.oversixty.com.au/finance/money-banking/telstra-giving-free-phones-to-elderly-and-remote" target="_blank" rel="noopener">12,000 mobile phones</a> to their most vulnerable remote and elderly customers last month, Optus will offer thousands of free mobile phones to customers enduring financial hardship and vulnerable customers finding it difficult to replace their current phones. </p> <p>“We know that many impacted customers are actually using a 4G handset that reverts to 3G for calls, so it’s vital these customers understand the importance of upgrading their handsets when notified,” Optus’ head of new products Harvey Wright said.</p> <p>Messages have been sent to eligible customers, and the telco giant has also rolled out special deals encouraging Australian's to upgrade. </p> <p>The move to switch off 3G means that soon certain mobile devices will no longer be able to send texts, make calls, or contact triple-0 in an emergency. A few older 4G handsets will also be affected. </p> <p>Telstra will turn off their 3G network on August 31, while Optus will turn it off on September 1. </p> <p>TPG Telecom and Vodafone have already turned it off. </p> <p>Australia's mobile network operators say that the move will help boost the capacity, speed and reliability of the newer 4G and 5G networks. </p> <p>The Australian Mobile Telecommunications Association (AMTA) have also urged customers to take action to ensure that they stay connected. </p> <p>“Whether it’s your day-to-day mobile or one you keep in the drawer for an emergency, we encourage you to check all of your devices to ensure they will be supported once Australia’s 3G networks are switched off,” AMTA chief executive Louise Hyland said. </p> <p>The AMTA suggests that concerned customers should visit their <a href="https://amta.org.au/3g-closure/" target="_blank" rel="noopener">website</a> to find out if their devices will be supported. </p> <p>“It is important to note that while 3G networks are still in operation, those affected mobile devices will continue to connect to any available 3G network while in coverage, to make emergency calls to triple-0,” Hyland said.</p> <p>“However, once the 3G networks are fully closed, these phones will not be able to make emergency calls.</p> <p>“It is crucial to act now if you know you have an older mobile device and you haven’t already upgraded.”</p> <p><em>Image: Shutterstock</em></p>

Money & Banking

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"Love harder": Perth brothers farewelled at emotional memorial service

<p>Six weeks after they were <a href="https://www.oversixty.com.au/health/caring/tragic-new-details-emerge-over-aussie-brothers-missing-in-mexico" target="_blank" rel="noopener">shot dead</a> while on a surfing trip to Mexico, Perth brothers Jake and Callum Robinson have been farewelled in a heart-wrenching private memorial on Saturday. </p> <p>The memorial took place in Perth’s Sacred Heart College, where the brothers attended high school, and hundreds gathered at the college to remember the brothers. </p> <p>It was also live-streamed for those who could not fit into the theatre at the college, with Callum's friends also watching on from America, where he spent the last 14 years of his life. </p> <p>In an emotional tribute, their parents, Debra and Martin Robinson,  thanked loved ones abroad and in Australia for their endless support, and talked about how special their sons were. </p> <p>"We're not here to dwell on the where or the how or try to understand the why of their passing but instead to say goodbye to two young men and hopefully start the healing process for everyone," Mr Robinson said. </p> <p>“It’s hard to describe the feeling of when your adult children come and visit you, until it’s gone,” Mrs Robinson added.</p> <p>“They loved life and they followed their dreams.</p> <p>“They were intelligent, respectful men with so much more to offer the world.”</p> <p>The cover of a memorial brochure had the phrase: “LIVE BIGGER, SHINE BRIGHTER, LOVE HARDER”. </p> <p>With shaky voices, the grieving parents described how their two sons exuded “pure love”. </p> <p>"We loved that Jake was curious, kind and happy and never judgemental. Callum always made a conscious decision to wake up and be positive every day. He saw so much fun in life," Mrs Robinson said. </p> <p>"We look around the room today at everyone and it gives us strength, so thank you.</p> <p>"We have cried many tears and we will cry many more … We miss you beyond description, Callum and Jakie boy, please shine on us."</p> <p>Childhood friends Adam Moore and Simon Moore also shared anecdotes about their friendships with the brothers. </p> <p>Adam recalled how the two brothers always excelled "at any sport imaginable" and always had so much energy, and Simon spoke of their surfing adventures through the years. </p> <p>The brothers and their American friend Jack Carter Rhoad were last seen alive on April 27. They were allegedly robbed for their car tyres and murdered while they were camping in the Baja California coastline. </p> <p>Three people have been <a href="https://www.oversixty.com.au/health/caring/arrests-made-over-aussie-surfers-missing-in-mexico" target="_blank" rel="noopener">arrested</a> over their suspected involvement in the robbery. </p> <p><em>Image: 7News</em></p>

Caring

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Cafe targeted online for charging customer a "heating fee"

<p>A cafe in Melbourne has copped a wave of backlash online after allegedly charging a customer to heat up his muffin for breakfast. </p> <p>The disgruntled diner took to Facebook to complain about the extra fee on his $7 muffin at the cafe and claimed the first he knew of it was when he saw it on his receipt.</p> <p>His post went viral with hundreds of people slamming café etiquette and urging him to go to the ACCC.</p> <p>"A f***ing dollar to heat my muffin? It's cr*p like this that just makes you shake your head and question where it is all going," the customer wrote in his original post.</p> <p>The cafe has since hit back at the post, and the angry customer who wrote it, saying the extra charge had been an error despite Heat Standard $1.00 being written on the receipt.</p> <p>They also said the customer could have simply solved the issue in person rather than blasting them online.</p> <p>"We do not nor have we ever charged for any heating of our wonderful baked treats," the café spokesperson told <a href="https://www.dailymail.co.uk/femail/real-life/article-13465591/Melbourne-cafe-targeted-angry-mob-charging-1-heating-fee-muffin-Aussies-reveal-hidden-charges-theyve-hit-amid-cost-living-crisis.html" target="_blank" rel="noopener"><em>Daily Mail Australia</em></a>.</p> <p>"Unfortunately this has become a mountain of an issue that could have easily been resolved without a lynch mob caused by negligence at the hands of an influential keyboard warrior who ironically sells the idea of spiritual life practices and being grounded yet flipped out over a muffin."</p> <p>The original post racked up more than 870 comments before it was deleted, and more than 1,000 reactions.</p> <p>Some of those who saw it went on to slam the cafe by sending them threatening messages, commenting on posts on Instagram and calling their business phone to hurl abuse. </p> <p>"It's a sad world when a local cafe that aims for nothing more then customer satisfaction and community values to be upheld gets threatening messages from rogue vigilantes about wanting to see us go out of business over a muffin being prepared and served to quality standards," the cafe owners said.</p> <p>The cafe responded to the growing backlash online by announcing their muffins would be free on Tuesday.</p> <p class="mol-para-with-font" style="margin: 0px 0px 16px; padding: 0px; min-height: 0px;"><em>Image credits: Facebook / Shutterstock </em></p>

Travel Trouble

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Jesse Baird's mother farewells her son in emotional memorial service

<p>Slain TV presenter Jesse Baird has been farewelled by his loved ones at an emotional memorial service in Melbourne, one month after he was killed alongside his partner. </p> <p>Hundreds of friends and family packed into Melbourne’s Plenty Ranges Arts and Convention Centre, all donning bright colours to remember the 26-year-old.</p> <p>Baird's mother Helen spoke about her "darling boy" in a tear-jerking tribute, saying, “My beautiful, generous, loving, precious, caring and talented boy, our hearts and lives are changed forever,”</p> <p>“I promise to fight for you and make you proud. My heart is broken my darling boy, and I love you more than this world."</p> <p>"Our hearts and lives are changed forever and there is less sparkle in the world. There will never be another you."</p> <p>Jesse's father Gary added, “You squeezed 100 years of life into 26 and our hearts are broken. You’ll be missed but never forgotten.” </p> <p>Kourtnee, Jesse's sister, battled through floods of tears to farewell her brother, saying, "You are the absolute light of my life. My biggest inspiration and my biggest cheerleader."</p> <p>Jesse's <em>Studio 10</em> colleagues were also in attendance, with co-host Daniel Doody saying that Baird "was more than a co-worker, he was a brother, a best mate."</p> <p>"Just like all your live on-air appearances, I wish there was more time."</p> <p>Balloons spelling out Baird’s name adorned the convention centre’s stage alongside photos of him smiling at different stages in his life.</p> <p>After the service, the large crowd gathered outside to blow a flurry of bubbles.</p> <p><em>Image credits: 7News</em></p>

Family & Pets

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Big W customer gobsmacked over $4000 shipping fee

<p>A Big W customer was only trying to buy an outdoor play set for her kids but got the shock of her life when she saw the "ridiculous" shipping fee that was over three times the cost of the play set. </p> <p>The Singleton mum had added the $1,200 item to her cart while shopping online and was about to check out when she was greeted with a $4,466 shipping fee. </p> <p>"How in God's name can they charge $4,466 for delivery! Big W are slowly losing my vote!" the outraged mum wrote on Facebook, even swearing off the department store for the apparent money grab. </p> <p>According to the Big W website, the play set is sent via Plum Play, a "trusted partner", and not by Big W stores, and because the woman lives in a rural area, she initially believed that was the reason for the extortionate shipping costs. </p> <p>A few other shoppers criticised the high fee. </p> <p>"That is fricken ridiculous!!!! No one would pay that," one said. </p> <p>"Jesus, are you ordering a few pallets of bricks? No way normal merchandise would cost that much to send," another wrote. </p> <p>A few others questioned the weight of the item and where she lived, while others tried to buy the same item and got even higher shipping fees. </p> <p>"It jumped a few grand for a couple of ks for me," one wrote, with the cost of standard delivery for the play set at $7,858. </p> <p>Some reported fees of up to $50,000, but most were $7,000 to $10,000. </p> <p>The department store has addressed the issue and told <em>Yahoo News Australia</em> that an "error on the website" was to blame. </p> <p>They have since corrected the delivery charges which should have been about $100 for the woman's location. </p> <p>"We were made aware of a delivery calculation error on our website which has since been resolved. We apologise for any inconvenience this has caused," a spokesperson told the publication. </p> <p><em>Image: Getty</em></p>

Money & Banking

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Jeweller shares the cost of Albo's custom engagement ring

<p>A jewellery expert has shared the estimated cost of the custom diamond ring Anthony Albanese bought to propose to his long-term partner Jodie Haydon. </p> <p>The Prime Minister shared the heart-warming news of the engagement on Valentine's Day, sharing a loved up snap of the happy couple, as Jodie showed off her ring. </p> <p>Albo revealed he chose Nicola Cerrone’s Leichhardt-based Cerrone Jewellers store to design the diamond ring before popping the question.</p> <p>Now, a different NSW jeweller has shared their estimated  cost of the impressive diamond, telling NCA NewsWire the ring could be worth up to $240,000. </p> <p>The jeweller, who wished to remain anonymous, admitted diamonds are incredibly varied in terms of pricing depending on colour, cut and clarity and difficult to evaluate from an image, but they confirmed Mr Albanese didn’t appear to spare any expense. </p> <p>“This looks to be roughly a 3ct Round Brilliant Cut Diamond on an 18ct Rose Gold Band,” the jeweller said.</p> <p>“The ring is a four prong solitaire with a slightly wider band - definitely a very popular style at the moment!”</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/C3W8CdZyXd5/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C3W8CdZyXd5/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Anthony Albanese (@albomp)</a></p> </div> </blockquote> <p>The jeweller said Mr Albanese chose a classic style ring but noted the personal touches. </p> <p>“A round brilliant cut solitaire is one of the most classic styles of engagement ring and is consistently the top pick regardless of current trends - however the rose gold band is definitely a more personalised pick,” they said. </p> <p>“As far as pricing goes, assuming the diamond is a natural stone rather than lab grown it could be worth anywhere from $60,000 to $240,000.”</p> <p>Mr Albanese told Triple M radio on Friday that he enlisted the help of the local jeweller in his electorate, with his dog Toto in tow for moral support. </p> <p>“They made it – it’s bespoken. One-off,” the Prime Minister said. </p> <p>“They took different aspects and came back to us with different text messages, photos, and put it together – and Nic was just amazing, the artistry that’s it's got.”</p> <p>“I know what I like – but I don’t know what any of it’s called,” he said. "Toto was with me too.”</p> <p><em>Image credits: Getty Images / Instagram</em></p>

Relationships

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AusPost customer faces extra charge for using cash

<p dir="ltr">As conversations continue about moving to a cashless society, an Australia Post customer was outraged after being slapped with a charge for using cash. </p> <p dir="ltr">Brisbane resident Gerrie Hoogland shared her outrage after hearing about the supposed cash charge through a friend, who claims they were charged $2.20 for wanting to use cash to pay a bill. </p> <p dir="ltr">Hoogland recounted the story on X, formerly known as Twitter, to share the story, while asking if anyone else had encountered anything similar. </p> <p dir="ltr">She wrote, “A friend of my husband’s went to pay a bill at the Post Office last week. He gave them $82.00 in cash and they said they would have to charge him $2.20 for using cash.”</p> <p dir="ltr">“He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all. Is anyone else hearing more of this?”</p> <p dir="ltr">A number of Aussies took to the comments to call out Australia Post for being “shady”, with some calling the fee a “scam” and a “disgrace”. </p> <p dir="ltr">However the outrage towards Australia Post may be misplaced. </p> <p dir="ltr"><em><a href="https://au.finance.yahoo.com/news/australia-post-customer-charged-220-for-using-cash---but-is-the-outrage-warranted-025519571.html">Yahoo Finance</a></em> has contacted the national postal service and understands the fee is set by individual billers, rather than Australia Post themselves.</p> <p dir="ltr">The fee relates to bills paid in person at an Australia Post outlet via Post Billpay and can apply to both cash and card transactions, and whether or not the fee is passed onto the customer will depend on the individual biller. </p> <p dir="ltr">In recent years, a number of billers charge an additional payment fee for bills paid in person, with some notable examples include telcos Telstra, Optus and Vodafone.</p> <p dir="ltr"><em>Image credits: Shutterstock</em><span id="docs-internal-guid-934db778-7fff-f88e-e460-f8550a0ce109"></span></p>

Money & Banking

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Veteran slams Australia Day “dawn service”

<p dir="ltr">An Australian war veteran has slammed a Sydney council for their decision to hold a dawn reflection service on January 26th, saying it is “disrespectful” to those who fought and died for their country. </p> <p dir="ltr">The Anzac-day style service, held by Sydney’s Waverley council, will acknowledge the resilience and survival of First Nations people, recognising Australia Day as a “day of mourning” for many Indigenous Australians.</p> <p dir="ltr">Michael von Berg, a Military Cross recipient who served as a combat soldier in the Vietnam War, has denounced the council’s decision, saying dawn services should only be held on Anzac Day, as the events are synonymous with honouring past soldiers.</p> <p dir="ltr">“For God's sake. It's a disservice not only to the veteran community but also to First Nations soldiers who fought and died for their country,” he said. </p> <p dir="ltr">Mr von Berg, who claims to have served alongside Aboriginal soldiers on his first tour of Vietnam in the mid-1960s, questioned the purpose of the event, describing it as “cheap symbolism”.</p> <p dir="ltr">“Personally, a dawn service of this nature flies in the face of what they traditionally stand for, which is honouring soldiers,” he said.</p> <p dir="ltr">“This stuff doesn't help anyone. I have nothing but respect for First Nations people but there's got to be another way.”</p> <p dir="ltr">Mr von Berg urged Waverley Council to “seriously reconsider” the event, suggesting they “Hold it on another date.”</p> <p dir="ltr">However, Mayor of Waverley Council Paula Masselos hit back at criticism of the dawn service, given Australia Day was a day of mourning for many First Nations people.</p> <p dir="ltr">“As a Council that is committed to social justice, we understand that January 26 can be a difficult day for many Aboriginal and Torres Strait Islander people and that many in our community are still coming to terms with the result of the Voice to Parliament referendum,” Mayor Masselos said. </p> <p dir="ltr">Australia Day, observed each year on January 26th, marks the landing of the First Fleet in 1788 when the first governor of the British colony of New South Wales, Arthur Philip, hoisted the Union Jack at Sydney Cove. </p> <p dir="ltr">But for many First Nations people, it is regarded as 'Invasion Day' or the 'Day of Mourning' because it marks the beginning of Australia's colonisation. </p> <p dir="ltr"><em>Image credits: Getty Images / Facebook</em><span id="docs-internal-guid-1ab8c0e8-7fff-8bde-2daf-7f474ce062b4"></span></p>

Legal

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Disabled customer "crushed" by Coles' new smart gate

<p>A customer using a wheelchair has been crushed by Coles' new controversial smart gates, just months after it was rolled out in Aussie stores. </p> <p>The smart gates were added to self-serve check-outs across the country late last year as a security measure against thieves. </p> <p>The gates were installed with a range of other security measures in response to rising theft rates, including "CCTV, electronic article surveillance (EAS), and in some stores new smart gate technology that automatically opens as customers make payment for their products," according to a Coles spokesperson. </p> <p>But on Tuesday a customer, who chose to remain anonymous, said that one of the smart gates “slammed shut” on them and their wheelchair, while they were on their routine shopping trip with their son. </p> <p>After buying a few things the customer said that they were heading to the "wide open" gate, and their son passed through safely. </p> <p>But, when they tried to follow, the gate abruptly closed “hitting” their arms and “crushing” their wheelchair.</p> <p>The gate began to beep and only reopened when the customer pushed their way through. </p> <p>Fortunately, the customer was not injured but wanted to raise awareness on the issue. </p> <p>“I’ll be calling every day until SOMEONE tells me how to avoid being crushed next time,” they said.</p> <p>A few other annoyed customers slammed the "invasive" and "annoying" technology. </p> <p>“One literally snapped shut on our pram as we were pushing our kiddo through,” one person wrote on social media. </p> <p>“I’d walked out the store first, pram and husband following behind. Especially cause they make them too small for you to go side-by-side!</p> <p>“It’s insane, and I refuse to look at any self check out or check out with that in the path.”</p> <p>Another added: “Not long until an elderly person is knocked over by them and breaks their hip or similar." </p> <p>"It’s turning into a jail rather than a supermarket,” a third wrote. </p> <p><em>Image: Getty</em></p> <p> </p>

Legal

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Lilie James farewelled in emotional memorial service

<p>Friends and family of Lilie James have honoured the 21-year-old water polo coach in an emotional memorial service. </p> <p>The memorial was held at Danebank Anglican School in Hurstville in Sydney's south on Friday morning, with Lilie's loved ones making the sweet gesture at the service. </p> <p>Friends, family and members of her school community at St Andrew's Cathedral school where she taught were asked to show up in bright colours, to remember Lilie fondly and celebrate her life, despite it being cut short. </p> <p>In a statement, Ms James' father Jamie said the 21-year-old was a vibrant young woman who was "always on the go".</p> <p>"On top of working and studying Lilie loved coaching and playing water polo. She loved to dance," he said.</p> <p>"Even with her busy schedule, she always still made time to support her brother Max, her friends and family."</p> <p>"We cannot thank the community enough for their thoughts, prayers, generosity and messages through this difficult time."</p> <p>"From the bottom of our hearts we thank you for the many great memories we all share of Lilie."</p> <p>He concluded, "Lilie James we are so proud of you and thank you for sharing a wonderful and jam-packed 21 years together."</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Family and friends are gathering at a private service in Sydney's south this morning, to farewell Lilie James - who was murdered by her ex-boyfriend and colleague, at her workplace, last month. <a href="https://twitter.com/hashtag/9News?src=hash&amp;ref_src=twsrc%5Etfw">#9News</a> <a href="https://t.co/BXkRYdPkj1">pic.twitter.com/BXkRYdPkj1</a></p> <p>— 9News Sydney (@9NewsSyd) <a href="https://twitter.com/9NewsSyd/status/1725316273431527677?ref_src=twsrc%5Etfw">November 17, 2023</a></p></blockquote> <p>A white hearse arrived at the school at 9:30am on Friday morning, as friends and family cried and embraced each other during the procession. </p> <p>NSW Premier Chris Minns was also seen arriving to pay his respects, with as many as 500 mourners expected at the service.</p> <p>As per the wishes of Ms James' family, the memorial at Danebank was for friends and the school community only, while the service was live-streamed into St Andrew's Cathedral School for students and teachers to view together. </p> <p>Lilie James was working as an assistant water polo instructor for the elite inner-city school when she was found dead with horrific head injuries inside the campus gymnasium toilets on October 25th. </p> <p><em>Image credits: Nine News</em></p>

Caring

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Woolworths impresses customers with welcome "treat"

<p>Woolworths have given their customers a reason to smile after giving shoppers an unexpected offer. </p> <p>The supermarket giant has been praised for a simple but thoughtful gesture to customers trying to beat the heat while doing groceries. </p> <p>On a particularly hot day, a Woolworths store put bins of ice and bottles of water by the entrance for shoppers to take, with no charge. </p> <p>"Dear customers, we are in for a warm day. Stay safe and hydrated. Please enjoy a bottle of cold water from the store team," read signs attached to tubs at the shop.</p> <p>The small but significant gesture didn't go unnoticed by grateful shoppers, with one customer sharing a photo of the freebies on Facebook and describing it as a "great idea".</p> <p>Another shopper agreed, commenting, "As it was 40°C in Adelaide today, cold water would have been a treat."</p> <p>"Can grab some apples for the kids and a bottle of water," added someone else, referencing the free fruit for children also offered by the retailer.</p> <p>A spokesperson from Woolworths shared with <a href="https://au.news.yahoo.com/woolworths-stuns-with-unexpected-offer-for-customers-085030601.html" target="_blank" rel="noopener"><em>Yahoo News Australia</em></a> that this offer embodies a commitment to acts of kindness that are encouraged among the retailer's network of supermarkets.</p> <p>"Our store teams try and bring a little good to our customers every day," the spokesperson said.</p> <p>Not everyone was impressed by the generous offer, however, including a critic who suggested that what the supermarket was "really saying is that there's no air conditioning in their store".</p> <p>Others were also quick to comment that while the bottles of water were a nice offer, what would really help them would be a reduction in soaring grocery prices as the cost of living crisis continues. </p> <p><em>Image credits: Facebook / Shutterstock</em></p>

Caring

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Booking customers on flights that were cancelled – how could Qantas do that?

<p><em><a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, <a href="https://theconversation.com/institutions/purdue-university-1827">Purdue University</a></em></p> <p>Fining Qantas <a href="https://www.atn.aero/#/article.html?id=87951">A$600 million</a> if it is found to have knowingly sold so-called “ghost flights” would be fair, according to the Australian Competition and Consumer Commission.</p> <p>The commission this week <a href="https://www.accc.gov.au/media-release/accc-takes-court-action-alleging-qantas-advertised-flights-it-had-already-cancelled">launched action</a> in the Federal Court alleging Qantas engaged in false, misleading or deceptive conduct by selling tickets on flights that had already been cancelled, and not informing passengers of cancellations in a timely manner.</p> <p>The regulator’s charges against the airline, which last month reported a record <a href="https://www.theguardian.com/business/2023/aug/24/qantas-delivers-record-247bn-profit">$2.47 billion profit</a>, have precipitated the early exit of longtime chief executive Alan Joyce, who quit this week two months ahead of schedule. This court challenge will certainly add to the workload of his successor, Vanessa Hudson.</p> <p>Qantas <a href="https://www.atn.aero/#/article.html?id=87951">has acknowledged</a> that service standards might have slipped as the airline was struggling to recover after the pandemic.</p> <p>The nature of the oversights that led to the airline’s errors will determine the airline’s liability – both to the consumer regulator and to individual claims for compensation.</p> <p>Importantly, the case also points to the need for greater regulatory protection of the airline’s passengers, in line with other jurisdictions.</p> <h2>How did Qantas get in this mess?</h2> <p>The short answer, most likely, is that the carrier did not handle flight cancellations promptly due to the sheer volume of work and labour shortages as it sought to resume operations following the end of pandemic restrictions.</p> <p>The consumer regulator’s allegations relate specifically to May and June 2022. Australia lifted many of its COVID-related travel restrictions in <a href="https://www.voanews.com/a/australia-lifts-covid-restrictions-and-welcomes-travelers-/6451955.html">March</a>, and travellers entering the country <a href="https://www.travelpulse.com/news/destinations/australia-lifts-remaining-covid-19-travel-restrictions">after July 6</a> were not required to show proof of vaccination. The airline was trying to bring its planes back into service and hire or retrain its employees, and generally was struggling to get back to more or less normal operations.</p> <p>In its statement, the competition watchdog noted the carrier cancelled nearly one in four flights scheduled during that period; and for two out of three cancelled flights it either continued selling tickets or failed to inform the passengers –sometimes for extended periods of time – or both.</p> <p>Flight cancellations are a normal part of an airline’s operations. However, the “usual” cancellation rate is <a href="https://www.transportation.gov/briefing-room/air-travel-consumer-report-march-2023-and-1st-quarter-2023-numbers#:%7E:text=DOT%20remains%20committed%20to%20ensuring,first%20three%20months%20of%202022.">less than 2%</a>, less than a tenth of what Qantas experienced in May and June 2022. What is unusual is that Qantas did not immediately remove cancelled flights from its booking system. This is something I have never heard of.</p> <p>One also suspects the airline has had enough “practice” with schedule adjustment during the pandemic to know better. There are clearly gaps in the carrier’s management. It has lessons to learn from this debacle.</p> <h2>What is Qantas’ liability?</h2> <p>The question of the extent of the airline’s liability is not straightforward. Obviously, a business willingly selling a product or service it has no intention to deliver is at fault, and has to face consequences.</p> <p>At the same time, a business selling a product that has defects it is unaware of, despite doing its best to prevent such defects from occurring, will face certain costs (such as those associated with a product recall) but may be spared sanctions.</p> <p>The onus will be on Qantas to demonstrate it made an honest mistake rather than a lapse of judgement. But considering the scale of the problem, the airline faces a very difficult task here.</p> <h2>Individual claims pending</h2> <p>As well as a potential fine, Qantas should brace for a flood of claims from individual passengers who bought a ticket for an already cancelled flight or were not informed in a timely manner.</p> <p>Timing will be of the essence here. If a passenger incurred expenses assuming the flight was operating when it had already been cancelled, such as making a non-refundable hotel reservation, there is a case to request compensation for such expenses.</p> <p>Otherwise, the standard policy will apply: the airline is not usually responsible for any non-refundable and uninsured expenses a passenger incurs prior to the flight cancellation.</p> <h2>Closing the regulatory gap</h2> <p>The regulator should, however, also take a closer look at the existing air passenger rights in Australia.</p> <p>Currently, <a href="https://www.accc.gov.au/consumers/specific-products-and-activities/travel-delays-and-cancellations">the consumer is entitled to replacement or refund</a> if an airline does not provide services “in a reasonable time” - that is, in the event of a lengthy delay or a flight cancellation. However, the definition of “reasonable time” and the specifics of the compensation policies are left to the airlines.</p> <p>In other parts of the world, actions have been or are being taken to strengthen customer protection. For instance, in <a href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm">the European Union</a>, lengthy delays that are the airlines’ fault lead to the carriers paying out cash compensation as well as the cost of accommodation and meals.</p> <p>Similar regulations <a href="https://www.transportation.gov/briefing-room/dot-propose-requirements-airlines-cover-expenses-and-compensate-stranded-passengers">were proposed in the United States</a> earlier this year.</p> <p>Perhaps, if stronger consumer protection rules had been in place in Australia in 2022, Qantas would have managed the aftermath of flight cancellations more diligently.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/212793/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, Associate Professor, <a href="https://theconversation.com/institutions/purdue-university-1827">Purdue University</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/booking-customers-on-flights-that-were-cancelled-how-could-qantas-do-that-212793">original article</a>.</em></p>

Travel Trouble

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Restaurant's "brutal" note divides customers

<p>A restaurant has come under fire for their "brutal" note to difficult patrons, encouraging "privileged" customers who wish to "customise or modify" their menu, to stay home instead.</p> <p>A sign posted to the restaurant's front door urged customers with allergies to eat elsewhere as staff simply cannot "provide the service they require".</p> <p>While some applauded the restaurant's no-nonsense stance, others were shocked by the "rude and disgusting" message.</p> <p>"No means no. Are you one of the small group of people who have been living and entitled and privileged life?" The sign reads.</p> <p>"Maybe your mother has taken the onions out of your salad, put the dressing on the side, or substitute your vegetables. Here, however, all meals are served precisely the way we prepare them. We do not offer custom meals."</p> <p>"Remember, we are not your mother and we are definitely not genies that will make your every wish come true."</p> <p>Chef Jozef and restaurant owner Nathalie listed alternative choices for the "privileged" few including hiring a private chef, cooking for themselves "precisely the way you like", trying another establishment or accept their hospitality as it is offered. </p> <p>"We have been cooking for almost 50 years. We have many kind, friendly people, acquaintances and families that have been coming for many decades," they wrote. </p> <p>"So look around, it is a pleasure to see their happy smiles and provide them with our best food possible."</p> <p>The message also called out those with allergies and food sensitivities, encouraging them to take their business elsewhere. </p> <p>"It is simply not possible to guarantee each product used in this kitchen. Furthermore, we do not have the qualifications to provide you with the service you require," they said. </p> <p>The strongly worded sign caught the attention of many online, with some praising the restauranteurs as "honest" and "brilliant". </p> <p>"Amen, the public is not always right. And actually most of the time they're not. This establishment is well within their right to post this," one person commented. </p> <p>"You know from the very start how things are. It's one restaurant. If you don't like it, there are so many others you can go to instead... No need to have a sook. Just go elsewhere. Some of us would enjoy a restaurant like this," a second pointed out. </p> <p>Despite some support for the restaurant's honesty, others were taken aback with lots of people criticising the hard-line stance for being "snarky" and "rude".</p> <p>One disgruntled person commented, "If you are not able or willing to provide what your guests need or even give service, it might seem better to be honest but this message is rude and disgusting. Don't seek employment in service roles and then complain."</p> <p><em>Image credits: Getty Images / Facebook</em></p>

Food & Wine

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Restaurant under fire for denying entry to war veteran with service dog

<p>A Perth restaurant has been slammed after denying entry to a US war veteran and his service dog.</p> <p>David Pearce and his English Labrador, Gunner, were denied entry to the Chinese restaurant Juice Bao Bao on May 19.</p> <p>Gunner is a certified service dog who assists Pearce through life as he suffers from PTSD, hearing loss and a brain injury.</p> <p>"I tried to explain he's a service dog and they have to allow us in and they said no service dogs, the owner doesn't want any dogs," Pearce said</p> <p>"It was embarrassing, [and] a bit humiliating.”</p> <p>Pearce sustained his injuries while serving in Iraq and Syria.</p> <p>He has served in the US military for nearly 20 years. He and Gunner have been “best buddies” for nine years.</p> <p>"He's saved my life a couple of times," Pearce said.</p> <p>Pearce has launched an official complaint to the Western Australian government following the ordeal.</p> <p>Juice Bao Bao manager Elaine Hsu took responsibility for the decision to refuse entry to Pearce.</p> <p>"That was my personal decision so that's my fault," she told 9News.</p> <p>"We want to sincerely apologise to him and we want to ask him to come here [for a] free meal.</p> <p>"[We will] make sure this [does] not happen again.”</p> <p>The restaurant has received a number of negative reviews since Pearce shared his story.</p> <p>"I'm not really interested in a free meal, although some dumplings would go down really nicely," Pearce said .</p> <p>"I'm just happy that they're changing their policy."</p> <p>Assistance and service dogs are legally allowed to enter any public venue if their certification is displayed on their vest and the owner can provide a service animal ID.</p> <p><em>Image credit: 9News / Nine</em></p>

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