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Qantas blames Coldplay for airfare surge

Qantas has blamed Coldplay's sell-out Australian tour for a surge in airfares, after new data revealed that prices on some routes doubled after Rex Airlines went into administration in July. The Australian Competition and Consumer Commission released their latest report on domestic airline competition on Tuesday, and found the demise of Rex on capital city routes had an almost instant effect on airfares. “The recent spike in airfares corresponds with a less competitive domestic airline sector after Rex’s exit from 11 of the 23 services between metropolitan cities,” ACCC commissioner Anna Brakey said. “While we also typically see a seasonal peak in air travel in September due to major sporting events and school holidays, there were additional pricing pressures this year. "Passengers were no longer able to access the lower fares that Rex offered, and airline seating capacity decreased following Rex’s exit. This in turn has contributed to higher airfares.” One of the largest price increases was on flights from Adelaide to Melbourne, which went up 95 per cent to $296 one-way for discounted economy fares between July and September. Prices on the Melbourne to Gold Coast route increased by 70 per cent to $432 and Canberra to Melbourne by 54 percent to $298. The ACCC report added that prices of domestic flights might not come down until a new third airline comes in to challenge the duopoly that is Qantas and Virgin Australia. Qantas, which also owns Jetstar, and Virgin carried 98 per cent of domestic passengers, according to the ACCC. “The exit of Rex as a third competing airline group on services between metropolitan cities may have significant longer-term impacts on the domestic aviation sector,” Brakey said. However, Qantas Domestic chief executive Markus Svensson criticised the report, saying it only showed "a snapshot of the lowest fares available to purchase on a particular day", without taking into account events, like the Coldplay concert, "which may impact demand and fares." The airline said the day chosen for the latest report was October 31, when Coldplay had their show in Melbourne. “As such, demand was significantly higher on flights into Melbourne, which means lower fares were snapped up early and the fares left available to purchase three weeks out were higher than usual. The average fare increase on these routes between July and October was significantly lower,” Qantas said. The claimed that their airfares from July to September had increased in line with inflation from the same period in 2023. While domestic airfares are going up, international flights are coming down, with data from Flight Centre showing the cost of an international economy airfare falling by 5 to 10 per cent from the July to September period last year to the same time this year. Image: Claudio Veneroni/IPA/ Shutterstock Editorial

Domestic Travel

Anthony Albanese under fire over free Qantas upgrades

A journalist's new book has claimed that Anthony Albanese has been scoring free flight upgrades with Qantas for over 15 years. According to AFR journalist Joe Aston's new book The Chairman’s Lounge, the PM and his family received upgrades from Qantas over his time as Transportation Minister and Opposition Leader between the years of 2007 and 2019. Aston's investigation allegedly found that Albanese had used his relationship with former Qantas CEO Alan Joyce to secure free upgrades to business and first-class flights on at least 22 occasions. “According to Qantas insiders, Albanese would liaise with Joyce directly about his personal travel,” Aston wrote. Albanese has defended these upgrades by stating they were all “declared as appropriate”, saying, “From time to time, members of parliament receive upgrades. What’s important is that they are declared. All of mine have been declared." “I note that a range of them go back a long, a long period of time and that they have all been declared as appropriate.” Despite claiming that the upgrades were all above board, Opposition Leader Peter Dutton called the perks “a bit strange.” “I think it is a bit strange that Mr Albanese is contacting the CEO of an airline when he is the shadow minister or minister for transport,” said Dutton. “I very strongly believe in the need for people to declare their interests, and sometimes there are oversight and human error involved, but when you’re talking about having a personal phone call to ask for an upgrade, as the transport minister or shadow transport minister, then I presume the prime minister will answer questions about that.” Image credits: Shutterstock/LUKAS COCH/EPA-EFE/Shutterstock Editorial

Travel Trouble

The science of happier dogs: 5 tips to help your canine friends live their best life

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/mia-cobb-15211">Mia Cobb</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> When you hear about “science focused on how dogs can live their best lives with us” it sounds like an imaginary job made up by a child. However, the field of <a href="https://www.rnz.co.nz/podcast/ourchangingworld?share=2ec8e0ad-5008-4b2d-ae2e-a288e2a77f50">animal welfare science is real</a> and influential. As our most popular animal companion and coworker, dogs are very deserving of scientific attention. In recent years we’ve learned more about <a href="https://theconversation.com/dogs-can-get-dementia-but-lots-of-walks-may-lower-the-risk-189297">how dogs are similar to people</a>, but also how they are distinctly themselves. We often think about how dogs help us – as companions, <a href="https://theconversation.com/meet-moss-the-detection-dog-helping-tassie-devils-find-love-142909">working as detectors</a>, and keeping us <a href="https://theconversation.com/is-owning-a-dog-good-for-your-health-238888">safe and healthy</a>. Dog-centric science helps us <a href="https://www.frontiersin.org/journals/veterinary-science/articles/10.3389/fvets.2021.666898/full">think about the world from a four-paw perspective</a> and apply this new knowledge so dogs can enjoy a good life. Here are five tips to keep the tails in your life wagging happily. <h2>1. Let dogs sniff</h2> Sniffing <a href="https://www.psychologytoday.com/intl/blog/animal-emotions/201902/allowing-dogs-sniff-helps-them-think-positively">makes dogs happier</a>. We tend to forget they live in a smell-based world because we’re so visual. Often taking the dog for a walk is our daily physical activity but we should remember it could be our dogs’ only time out of the home environment. Letting them have a really good sniff of that tree or post is full of satisfying information for them. It’s their nose’s equivalent of us standing at the top of a mountain and enjoying a rich, colour-soaked, sunset view. <h2>2. Give dogs agency</h2> Agency is a <a href="https://www.frontiersin.org/journals/veterinary-science/articles/10.3389/fvets.2023.1284869/full">hot topic in animal welfare science</a> right now. For people who lived through the frustration of strict lockdowns in the early years of COVID, it’s easy to remember how not being able to go where we wanted, or see who we wanted, when we wanted, impacted our mental health. We’ve now learned that <a href="https://www.frontiersin.org/journals/veterinary-science/articles/10.3389/fvets.2023.1250251/full">giving animals choice and control</a> in their lives is important for their mental wellbeing too. We can help our dogs enjoy better welfare by creating more choices and offering them control to exercise their agency. This might be installing a doggy door so they can go outside or inside when they like. It could be letting them decide which sniffy path to take through your local park. Perhaps it’s choosing which three toys to play with that day from a larger collection that gets rotated around. Maybe it’s putting an old blanket down in a new location where you’ve noticed the sun hits the floor for them to relax on. Providing choices doesn’t have to be complicated or expensive. <h2>3. Recognise all dogs are individuals</h2> People commonly ascribe certain personality traits to certain dog breeds. But just like us, dogs have their own personalities <a href="https://scitechdaily.com/food-vs-toys-scientists-reveal-what-dogs-truly-prefer/">and preferences</a>. Not all dogs are going to like the same things and a new dog we live with may be completely different to the last one. One dog might like to go to the dog park and run around with other dogs at high speed for an hour, while another dog would much rather hang out with you chewing on something in the garden. We can see as much <a href="https://www.science.org/content/article/your-dog-s-breed-doesn-t-determine-its-personality-study-suggests">behavioural variation within breeds as we do between them</a>. Being prepared to meet dogs where they are, as individuals, is important to their welfare. As well as noticing what dogs like to do as individuals, it’s important not to force dogs into situations they don’t enjoy. <a href="https://www.rspca.org.uk/adviceandwelfare/pets/dogs/behaviour/understanding">Pay attention to behaviour</a> that indicates dogs aren’t comfortable, such as looking away, licking their lips or yawning. <h2>4. Respect dogs’ choice to opt out</h2> Even in our homes, we can provide options if our dogs don’t want to share in every activity with us. Having a quiet place that dogs can retreat to is really important in enabling them to opt out if they want to. If you’re watching television loudly, it may be too much for <a href="https://www.psychologytoday.com/au/blog/canine-corner/202407/how-good-is-a-dogs-hearing-compared-to-humans">their sensitive ears</a>. Ensure a door is open to another room so they can retreat. Some dogs might feel overwhelmed when visitors come over; giving them somewhere safe and quiet to go rather than forcing an interaction will help them cope. Dogs can be terrific role models for children when teaching empathy. We can demonstrate consent by letting dogs approach us for pats and depart when they want. Like seeing exotic animals perform in circuses, dressing up dogs for our own entertainment seems to have had its day. If you asked most dogs, they don’t want to wear costumes or be part of your Halloween adventures. <h2>5. Opportunities for off-lead activity – safely.</h2> When dogs are allowed to run off-lead, they use space differently. They tend to explore more widely and go faster than they do when walking with us on-lead. This offers them important and fun physical activity to keep them fit and healthy. <figure><iframe src="https://www.youtube.com/embed/2AchEFiDwA8?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption>Demonstrating how dogs walk differently when on- and off-lead.</figcaption></figure> A recent exploration of <a href="https://pursuit.unimelb.edu.au/articles/we-checked-if-melbourne-really-is-a-dog-friendly-city">how liveable cities are for dogs</a> mapped all the designated areas for dogs to run off-leash. Doggy density ranged from one dog for every six people to one dog for every 30 people, depending on where you live. It also considered how access to these areas related to the annual registration fees for dogs in each government area compared, with surprising differences noted across greater Melbourne. We noted fees varied between A$37 and $84, and these didn’t relate to how many off-lead areas you could access. For dog-loving nations, such as Australia, helping our canine friends live their best life feels good. <a href="https://www.rnz.co.nz/national/programmes/afternoons/audio/2018957756/our-changing-world-the-science-behind-dog-welfare">Science that comes from a four-paw perspective</a> can help us reconsider our everyday interactions with dogs and influence positive changes so we can live well, together.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236952/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/mia-cobb-15211">Mia Cobb</a>, Research Fellow, Animal Welfare Science Centre, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-science-of-happier-dogs-5-tips-to-help-your-canine-friends-live-their-best-life-236952">original article</a>. </div>

Family & Pets

Is owning a dog good for your health?

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/tania-signal-2209329">Tania Signal</a>, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Australia loves dogs. We have one of the <a href="https://kb.rspca.org.au/knowledge-base/how-many-pets-are-there-in-australia/#ftn1">highest rates of pet ownership</a> in the world, and one in two households has <a href="https://animalmedicinesaustralia.org.au/wp-content/uploads/2022/11/AMAU008-Pet-Ownership22-Report_v1.6_WEB.pdf">at least one dog</a>. But are they good for our health? Mental health is the <a href="https://animalmedicinesaustralia.org.au/wp-content/uploads/2022/11/AMAU008-Pet-Ownership22-Report_v1.6_WEB.pdf">second-most common reason</a> cited for getting a dog, after companionship. And many of us <a href="https://www.scratchpetfood.com.au/australian-dog-survey/">say</a> we “feel healthier” for having a dog – and let them sleep in our bedroom. Here’s what it means for our physical and mental health to share our homes (and doonas) with our canine companions. <h2>Are there physical health benefits to having a dog?</h2> Having a dog is linked to lower risk of death over the long term. In 2019, a <a href="https://www.ahajournals.org/doi/10.1161/CIRCOUTCOMES.119.005554">systematic review</a> gathered evidence published over 70 years, involving nearly four million individual medical cases. It found people who owned a dog had a 24% lower risk of dying from any cause compared to those who did not own a dog. Dog ownership was linked to increased physical activity. This lowered blood pressure and helped reduce the risk of stroke and heart disease. The review found for those with previous heart-related medical issues (such as heart attack), living with a dog reduced their subsequent risk of dying by 35%, compared to people with the same history but no dog. Another recent <a href="https://www.nature.com/articles/s41598-019-41254-6">UK study</a> found adult dog owners were almost four times as likely to meet daily physical activity targets as non-owners. Children in households with a dog were also more active and engaged in more unstructured play, compared to children whose family didn’t have a dog. Exposure to dirt and microbes carried in from outdoors may also <a href="https://healthland.time.com/2012/07/09/study-why-dogs-and-cats-make-babies-healthier/">strengthen immune systems</a> and lead to less use of antibiotics in young children who grow up with dogs. <h2>Health risks</h2> However, dogs can also pose risks to our physical health. One of the most common health issues for pet owners is <a href="https://www.allergy.org.au/patients/other-allergy/pet-allergy#:%7E:text=Allergies%20to%20pets%20and%20other%20animals%20are%20a,hard%20to%20work%20out%20what%20is%20causing%20symptoms">allergies</a>. Dogs’ saliva, urine and <a href="https://www.lung.org/clean-air/indoor-air/indoor-air-pollutants/pet-dander">dander</a> (the skin cells they shed) can trigger allergic reactions resulting in a <a href="https://www.healthdirect.gov.au/cat-and-dog-allergy#:%7E:text=Pet%20allergies%20occur%20when%20your%20immune">range of symptoms</a>, from itchy eyes and runny nose to breathing difficulties. A recent <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9352935/">meta-analysis</a> pooled data from nearly two million children. Findings suggested early exposure to dogs may increase the risk of developing asthma (although not quite as much as having a cat does). The child’s age, how much contact they have with the dog and their individual risk all play a part. Slips, trips and falls are another risk – <a href="https://pubmed.ncbi.nlm.nih.gov/20226954/#:%7E:text=Injury%20rates%20were%20highest%20among,for%20injuries%20to%20the%20extremities.">more people</a> fall over due to dogs than cats. Having a dog can also expose you to <a href="https://www.healthdirect.gov.au/dog-cat-bat-and-human-bites#:%7E:text=Dog%20bites.%20Most%20dog%20bites%20are%20caused">bites and scratches</a> which may become infected and pose a risk for those with compromised immune systems. And they can introduce zoonotic diseases into your home, including <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5319273/#:%7E:text=Viral%20infections%20such%20as%20rabies,staphylococcus%20aureus%20are%20the%20most">ring worm</a> and <a href="https://www.who.int/news-room/fact-sheets/detail/campylobacter">Campylobacter</a>, a disease that causes diarrhoea. For those <a href="https://www.healthline.com/health/sleeping-with-dogs#risks-and-side-effects">sharing the bed</a> there is an elevated the risk of allergies and picking up ringworm. It may result in lost sleep, as dogs move around at night. On the other hand some owners report feeling more secure while <a href="https://www.healthline.com/health/sleeping-with-dogs#tips">co-sleeping with their dogs</a>, with the emotional benefit outweighing the possibility of sleep disturbance or waking up with flea bites. Proper veterinary care and hygiene practices are essential to minimise these risks. <h2>What about mental health?</h2> Many people know the benefits of having a dog are not only physical. As companions, dogs can provide significant emotional support helping to alleviate symptoms of anxiety, depression and <a href="https://www.unisa.edu.au/media-centre/Releases/2023/lending-a-paw-for-defence-veterans-clear-evidence-that-assistance-dogs-help-improve-mental-health/">post-traumatic stress</a>. Their presence may offer comfort and a sense of purpose to individuals facing mental health challenges. Loneliness is a <a href="https://www.aihw.gov.au/mental-health/topic-areas/social-isolation-and-loneliness">significant</a> and <a href="https://www.abc.net.au/news/2024-02-12/loneliness-australia-federal-government-urged-to-do-more/103441076">growing</a> public health issue in Australia. In the dog park and your neighbourhood, dogs can <a href="https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0122085">make it easier</a> to strike up conversations with strangers and make new friends. These social interactions can help build a sense of <a href="https://www.nature.com/articles/s41598-024-64079-4">community belonging</a> and reduce feelings of <a href="https://kb.rspca.org.au/knowledge-base/what-are-the-benefits-of-companion-animals-to-human-health/#social-benefits">social isolation</a>. For <a href="https://journals.sagepub.com/doi/10.1177/07334648231214425">older adults</a>, dog walking can be a valuable loneliness intervention that encourages social interaction with neighbours, while also combating declining physical activity. However, if you’re experiencing chronic loneliness, it may be hard to engage <a href="https://brill.com/view/journals/soan/22/5/article-p459_2.xml">with other people</a> during walks. <a href="https://bmcpublichealth.biomedcentral.com/articles/10.1186/s12889-019-7770-5#Sec19">An Australian study</a> found simply getting a dog was linked to decreased loneliness. People reported an improved mood – possibly due to the benefits of strengthening bonds with their dog. <h2>What are the drawbacks?</h2> While dogs can bring immense joy and numerous health benefits, there are also downsides and challenges. The responsibility of caring for a dog, especially one with behavioural issues or health problems, <a href="https://www.mdpi.com/2813-9372/1/1/7">can be overwhelming</a> and create financial stress. Dogs have shorter lifespans than humans, and the <a href="https://www.psychologytoday.com/us/blog/heartstrings/202211/why-do-we-grieve-losing-a-pet-so-deeply">loss of a beloved companion</a> can lead to depression or exacerbate existing mental health conditions. Lifestyle compatibility and <a href="https://www.ahuri.edu.au/research/final-reports/350">housing conditions</a> also play a significant role in whether having a dog is a good fit. The so-called <a href="https://www.psychologytoday.com/au/blog/animals-and-us/202109/are-pets-good-us-we-think-they-are">pet effect</a> suggests that pets, often dogs, improve human physical and mental health in all situations and for all people. The reality is more nuanced. For some, having a pet may be more stressful than beneficial. Importantly, the animals that share our homes are not just “tools” for human health. Owners and dogs can mutually benefit when the welfare and wellbeing of both are maintained.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/238888/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/tania-signal-2209329">Tania Signal</a>, Professor of Psychology, School of Health, Medical and Applied Sciences, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/is-owning-a-dog-good-for-your-health-238888">original article</a>. </div>

Family & Pets

Qantas faces the music for selling seats on cancelled flights

Qantas has been fined a whopping $120 million for purposefully misleading customers on flight bookings for several years. After being sued by the Australian Competition and Consumer Commission (ACCC) over dishonest conduct relating to the sale of tickets on cancelled flights, the airline admitted they were deceiving travellers by continuing to sell tickets on flights that had already been cancelled. On Tuesday, Justice Helen Rofe formally ordered Qantas to pay a $100 million fine for their conduct, and another $20 million to travellers who were affected. Qantas agreed to pay $225 to affected customers on domestic flights and $450 on international flights. "This is a substantial penalty, which sets a strong signal to all businesses, big or small, that they will face serious consequences if they mislead their customers," ACCC chair Gina Cass-Gottlieb said in a statement following the court orders. Earlier this year, Cass-Gottlieb described Qantas’ conduct as “egregious and unacceptable”, after data showed that between May 2021 and August 2023, the airline sold tickets on cancelled flights to more than 86,000 customers. In addition to cancelling the flights, the airline also failed to inform travellers that their flights were no longer going ahead as scheduled. ACCC barrister Christopher Caleo claimed that some senior airline managers knew about different aspects of the issue, including the fact that cancelled flights were not removed from booking pages or that customers could still book those flights, but no single manager was aware of the severity of the issue. "Qantas was aware of deficiencies in their systems," Caleo said. "Despite their awareness, it persisted over an extended period of time and affected a large number of consumers." Caleo added that the sizable fine presented to Qantas was required in order to deter them from any further devious conduct. "A penalty must send a signal to other companies in Australia, particularly to other large companies, that contraventions of Australian consumer law will not be tolerated," he said. "It must sting and must not be an acceptable cost for Qantas for failing to have systems in place." Qantas said it has made changes to its systems and agreed to notify customers of cancelled flights no longer than 48 hours from cancelling a flight and stop selling tickets for those journeys within 24 hours, with these changes also taking effect with subsidiary Jetstar. "The fact that Qantas made these changes makes it clear that Qantas wants to avoid the matter from occurring again," barrister Ruth Higgins said. Image credits: Shutterstock

Travel Trouble

"Super uncomfortable for everyone": Qantas plays R-rated movie for every passenger

Qantas has issued an apology after an R-rated movie was played for every passenger onboard a flight from Sydney to Tokyo. On Saturday, the flight was delayed by an hour due to problems with the in-flight entertainment system, which resulted in cabin crew only being able to play one film on everyone's individual screens. After requests were taken by passengers, the movie Daddio was chosen. The 2023 drama stars Sean Penn and Dakota Johnson as a taxi driver and his passenger as they discuss their relationships, including an affair Johnson’s character had with a married man. One passenger took to Reddit to share their experience of the flight, saying it was "extremely inappropriate", due to scenes of “graphic nudity and a lot of sexting”. “The kind where you could literally read the texts on screen without needing headphones,” the passenger wrote. “It was super uncomfortable for everyone, especially with families and kids on board.” Another passenger said the airline made the switch to Inside Out 2 followed by a New Zealand nature show after playing “40 minutes of penis and boobs”. “These poor kids and the parents because y’all should’ve heard the audible gasps across the plane,” the passenger said. Cabin crew members attempted to fix the screens of those who didn't want to watch the R-rated film, but when this didn't work, resorted to switching the movie entirely. “The movie was clearly not suitable to play for the whole flight and we sincerely apologise to customers for this experience,” a Qantas spokesperson stated. “All screens were changed to a family-friendly movie for the rest of the flight, which is our standard practice for the rare cases where individual movie selection isn’t possible." “We are reviewing how the movie was selected.” Image credits: Shutterstock

Travel Trouble

"No show": Wild reason couple denied refund on flights scheduled during Covid

A Melbourne couple, who had booked flights with Qantas during the state's fifth lockdown, were left furious after they were told they were ineligible for a refund because they were a "no show". Kieran McGregor told news.com.au that he and his partner had originally booked the flights to Darwin for July 18, 2021 through travel giant Expedia. When the number of Covid cases started rising, he moved the flights forward to fly out on the 16th of July, hoping that they would be able to get out before another lockdown, but the day before their flight, Victorian Premier Daniel Andrews announced the state's fifth lockdown. Three years later, McGregor was still stuck between trying to get the refund from Expedia, who said Qantas had the money, and Qantas, who said the travel agent had it. Last year, McGregor contacted Expedia on their X account to try to resolve the issue, but the company said: “We just got off the phone with the airline, and as per advised, the ticket shows suspended on their end due to a no show." “Your ticket is no (sic) eligible for a refund, and has no value as per the airline. We apologize for the inconvenience.” He was "incredulous" when he received the message. “How could I fly if the state of Victoria was in lockdown and I couldn’t move more than 5km from the house?” he told news.com.au. When he contacted Qantas, the airline claimed “the funds will still remain with the agency that you’ve booked with” and to contact them directly for a refund. McGregor told news.com.au the ordeal was “utterly disgraceful” and that he was unaware if the flight went ahead or not. The publication reportedly contacted Expedia and Qantas and on Tuesday morning they finally said that a refund would be issued, but McGregor said he was yet to be contacted. “For flight bookings at Expedia, we generally follow the policies of our travel partners, so any refund is determined by the airline,” an Expedia spokeswoman said. “We have looked into this case with Qantas, and we will be contacting the traveller to process the refund.” While a Qantas spokesman said: “We apologise for the extended delay in resolving this issue and are processing a full refund for their bookings.” It is unclear which company held McGregor's funds, which was reported to be around $2,500. Adam Glezer from Consumer Champion told news.com.au that McGregor came to him recently when he felt he had nowhere else to turn. He said that these situations were quite common. “What Kieran has gone through with Expedia and Qantas is extremely common where the third party says the airline has the money and the airline says the third party has the money. I call it the blame game and there’s only one loser out of it and that’s the customer," he said. “Transparency in these situations is of utmost importance and unfortunately it just doesn’t exist.” Images: news.com.au/ DLeng / Shutterstock.com

Travel Trouble

"Just magical": Aussie Olympians return home in triumph

Australia’s Olympians returned home to a heroes' welcome after the most successful Olympic campaign in the nation’s history. Touching down early Wednesday morning, the athletes were greeted with cheers and applause, marking the end of an extraordinary journey from Paris. The first group of Olympians, including gold medal stars pole vaulter Nina Kennedy and boxer Charlie Senior, landed in Perth to an enthusiastic crowd of family, friends and fans. Kennedy, who secured her gold medal in Paris, expressed her joy, stating, "There is one thing on my list of things I always wanted to do was become Olympic champion...No one can take it away from me." Senior, who won bronze, was equally thrilled, saying, “Coming home is the best feeling out of it all." The celebrations continued on the east coast as another plane full of Australian athletes, adorned with "Go Australia" written in green and gold, arrived in Sydney. Prime Minister Anthony Albanese personally welcomed the team, and popstar Jessica Mauboy, along with The Qantas choir, performed to honour the athletes. Among the first to disembark were dual gold medal canoeist Jessica Fox and swimmer Kaylee McKeown, who made history by becoming the first Australian to win four individual Olympic gold medals. Emotional reunions followed, with McKeown embraced by her family and Today host Sarah Abo, and swimmer Ariarne Titmus shedding tears as she reunited with her parents. Titmus, who played a key role in Australia’s success, shared her excitement for the future, saying, "I think the country just revels in the Olympic experience...I'll enjoy that. Forget about something for a while and just spend some time with my friends and family." The athletes, including young talents like 14-year-old skateboarder Arisa Trew and BMX gold medalist Saya Sakakibara, were praised for their incredible performances. Retired Olympic swimmer Giaan Rooney spoke at length on the significance of their achievements, calling the homecoming "monumental" and "magical". "It was just magical. Paris was magical," she said. "Our athletes were incredible. But really I need to tell you, this is enormous because I came home on the charter flight in 2004 after the Athens Olympics, and back then there wasn't social media or anything like that. You didn't understand the enormity of what you had done or what it meant to be an Aussie at that point, until you landed on this charter flight. So for these athletes, this is just going to blow their minds. "Seeing their family, their friends, everyone that's here to support them after what they've done, it's just going to be magical. It was monumental." Australia's medal tally from the Paris Games was nothing short of historic, with 18 golds, 19 silvers and 16 bronzes, making it the country’s most successful Olympics ever. The 18 gold medals surpassed the previous record of 17 from both the 2004 Athens Games and the Tokyo Olympics three years ago. The total of 53 medals also set a record for an away Games, second only to the 58 medals won at the Sydney 2000 Games. Australia’s success spanned across 14 sports, with five athletes defending their Olympic crowns, including sailor Matt Wearn, paddler Jessica Fox, skateboarder Keegan Palmer and swimmers Kaylee McKeown and Ariarne Titmus. As the nation celebrates these incredible achievements, the athletes look forward to a well-deserved break, surrounded by the love and support of their families and fellow Australians. Their remarkable performances in Paris have not only made history but also inspired a new generation of sporting men and women across the country. Images: Today

International Travel

Former Qantas CEO to have bonuses slashed

Former Qantas CEO Alan Joyce is set to have his bonuses slashed by $9 million. The decision comes after the airline pledged to implement all 23 recommendations made in its review of key governance matters, which were revealed in an update on 2023 financial year executive remuneration. Joyce, who left his role as the Qantas CEO in September 2023, will have his last annual salary with the airline cut by $9.26m, leaving him with $1.8 million. His hefty bonuses were withheld amid mounting pressure from investors following a string of controversies, including the illegal sacking of 1,700 workers, the selling of tickets on already cancelled flights and allegations of anti-competitive behaviour. Qantas released a statement on Thursday saying Mr Joyce's whopping salary led to a number of mistakes that lead to “considerable harm” across multiple areas of the company. “The events that damaged Qantas and its reputation and caused considerable harm to relationships with customers, employees and other stakeholders were due to a number of factors,” the statement read. Following a settlement with the Australian Competition and Consumer Commission (ACCC), the airline admitted to “misleading customers in relation to flight cancellations processes” and with the approval of the Federal Court, will pay a $100m penalty on top of also agreeing to a $20m customer remediation program. Incoming Qantas chairman John Mullen said it was important that the board learns from previous mistakes. “It’s important that the board understands what went wrong and learns from the mistakes of the past as it’s clear that we let Australians down,” he said. “As the national carrier it is our duty to make sure we always act in the best interest of stakeholders and hold ourselves to the highest level of accountability.” Image credits: Getty Images

Money & Banking

Qantas slashes cost of more than 450,000 airfares

Qantas has slashed the price of more than 450,000 airfares as part of its latest sale. The airline announced the week-long sale on Tuesday, with more than 120 routes abroad included, and almost 30 overseas destinations. Return economy flights from Sydney to New York is being offered for $1,699 and Sydney to London for $1,799. Flights from Melbourne to Los Angeles are also part of the offer, going for $1,099, while Brisbane to Seoul return economy fares are available for $949. Sydney to Port Vila is $699 and Brisbane to Queenstown is $619. Premium economy return sale fares include Sydney to Los Angeles for $3,199, Melbourne to London for $3,899 and Brisbane to New York for $4,199. For those wanting to travel in business there also return sale fares for Melbourne to Auckland for $1,199, Brisbane to Tokyo for $4,999 and Sydney to London for $8,999. Return Classic Plus fares include Melbourne to Los Angeles in economy from 73,900 points plus $360, Brisbane to New York in premium economy from 236,300 points plus $684, and Brisbane to Tokyo in business from 303,900 points plus $470. The sales will run until 11.59pm AEST on Monday, August 5, unless sold out prior, for travel dates between August and June 2025. Image: Shutterstock

Travel Tips

Tastes from our past can spark memories, trigger pain or boost wellbeing. Here’s how to embrace food nostalgia

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/megan-lee-490875">Megan Lee</a>, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a>; <a href="https://theconversation.com/profiles/doug-angus-1542552">Doug Angus</a>, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a>, and <a href="https://theconversation.com/profiles/kate-simpson-1542551">Kate Simpson</a>, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a> Have you ever tried to bring back fond memories by eating or drinking something unique to that time and place? It could be a Pina Colada that recalls an island holiday? Or a steaming bowl of pho just like the one you had in Vietnam? Perhaps eating a favourite dish reminds you of a lost loved one – like the sticky date pudding Nanna used to make? If you have, you have tapped into <a href="https://www.tandfonline.com/doi/full/10.1080/02699931.2022.2142525">food-evoked nostalgia</a>. As researchers, we are exploring how eating and drinking certain things from your past may be important for your mood and mental health. <h2>Bittersweet longing</h2> First named in 1688 by Swiss medical student, <a href="https://www.jstor.org/stable/44437799">Johannes Hoffer</a>, <a href="https://compass.onlinelibrary.wiley.com/doi/10.1111/spc3.12070">nostalgia</a> is that bittersweet, sentimental longing for the past. It is experienced <a href="https://journals.sagepub.com/doi/10.1111/j.1467-8721.2008.00595.x">universally</a> across different cultures and lifespans from childhood into older age. But nostalgia does not just involve positive or happy memories – we can also experience nostalgia for <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2F0022-3514.91.5.975">sad and unhappy moments</a> in our lives. In the <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Femo0000817">short and long term</a>, nostalgia can positively impact our health by improving <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Fa0025167">mood</a> and <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Femo0000817">wellbeing</a>, fostering <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Fa0017597">social connection</a> and increasing quality of life. It can also trigger feelings of <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Femo0000817">loneliness or meaninglessness</a>. We can use nostalgia to <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Fa0025167">turn around a negative mood</a> or enhance our sense of <a href="https://psycnet.apa.org/doiLanding?doi=10.1037%2Femo0000817">self, meaning and positivity</a>. Research suggests nostalgia alters activity in the <a href="https://academic.oup.com/scan/article/17/12/1131/6585517">brain regions associated with reward processing</a> – the same areas involved when we seek and receive things we like. This could explain the <a href="https://www.sciencedirect.com/science/article/abs/pii/S2352250X22002445?via%3Dihub">positive feelings</a> it can bring. Nostalgia can also increase feelings of loneliness and sadness, particularly if the memories highlight dissatisfaction, grieving, loss, or wistful feelings for the past. This is likely due to activation of <a href="https://www.sciencedirect.com/science/article/pii/S2352250X22002445?casa_token=V31ORDWcsx4AAAAA:Vef9hiwUz9506f5PYGsXH-JxCcnsptQnVPNaAGares2xTU5JbKSHakwGpLxSRO2dNckrdFGubA">brain areas</a> such as the amygdala, responsible for processing emotions and the prefrontal cortex that helps us integrate feelings and memories and regulate emotion. <h2>How to get back there</h2> There are several ways we can <a href="https://psycnet.apa.org/fulltext/2006-20034-013.html">trigger</a> or tap into nostalgia. Conversations with family and friends who have shared experiences, unique objects like photos, and smells can <a href="https://www.sciencedirect.com/science/article/abs/pii/S2352250X23000076">transport us back</a> to old times or places. So can a favourite song or old TV show, reunions with former classmates, even social media <a href="https://www.theverge.com/2015/3/24/8284703/facebook-on-this-day-nostalgia-recap">posts and anniversaries</a>. What we eat and drink can trigger <a href="https://www.emerald.com/insight/content/doi/10.1108/QMR-06-2012-0027/full/html">food-evoked nostalgia</a>. For instance, when we think of something as “<a href="https://theconversation.com/health-check-why-do-we-crave-comfort-food-in-winter-118776">comfort food</a>”, there are likely elements of nostalgia at play. Foods you found comforting as a child can evoke memories of being cared for and nurtured by loved ones. The form of these foods and the stories we tell about them may have been handed down through generations. Food-evoked nostalgia can be very powerful because it engages multiple senses: taste, smell, texture, sight and sound. The sense of <a href="https://www.tandfonline.com/doi/full/10.1080/09658211.2013.876048?casa_token=wqShWbRXJaYAAAAA%3AqJabgHtEbPtEQp7qHnl7wOb527bpGxzIJ_JwQX8eAyq1IrM_HQFIng8ELAMyuoFoeZyiX1zeJTPf">smell</a> is closely linked to the limbic system in the brain responsible for emotion and memory making food-related memories particularly vivid and emotionally charged. But, food-evoked nostalgia can also give rise to <a href="https://onlinelibrary.wiley.com/doi/full/10.1002/hpja.873">negative memories</a>, such as of being forced to eat a certain vegetable you disliked as a child, or a food eaten during a sad moment like a loved ones funeral. Understanding why these foods <a href="https://www.tandfonline.com/doi/full/10.1080/02699931.2022.2142525?casa_token=16kAPHUQTukAAAAA%3A9IDvre8yUT8UsuiR_ltsG-3qgE2sdkIFgcrdH3T5EYbVEP9JZwPcsbmsPLT6Kch5EFFs9RPsMTNn">evoke negative memories</a> could help us process and overcome some of our adult food aversions. Encountering these foods in a positive light may help us reframe the memory associated with them. <h2>What people told us about food and nostalgia</h2> Recently <a href="https://onlinelibrary.wiley.com/doi/full/10.1002/hpja.873">we interviewed eight Australians</a> and asked them about their experiences with food-evoked nostalgia and the influence on their mood. We wanted to find out whether they experienced food-evoked nostalgia and if so, what foods triggered pleasant and unpleasant memories and feelings for them. They reported they could use foods that were linked to times in their past to manipulate and influence their mood. Common foods they described as particularly nostalgia triggering were homemade meals, foods from school camp, cultural and ethnic foods, childhood favourites, comfort foods, special treats and snacks they were allowed as children, and holiday or celebration foods. One participant commented: <blockquote> I guess part of this nostalgia is maybe […] The healing qualities that food has in mental wellbeing. I think food heals for us. </blockquote> Another explained <blockquote> I feel really happy, and I guess fortunate to have these kinds of foods that I can turn to, and they have these memories, and I love the feeling of nostalgia and reminiscing and things that remind me of good times. </blockquote> Understanding food-evoked nostalgia is valuable because it provides us with an insight into how our sensory experiences and emotions intertwine with our memories and identity. While we know a lot about how food triggers nostalgic memories, there is still much to learn about the specific brain areas involved and the differences in food-evoked nostalgia in different cultures. In the future we may be able to use the science behind food-evoked nostalgia to help people experiencing dementia to tap into lost memories or in psychological therapy to help people reframe negative experiences. So, if you are ever feeling a little down and want to improve your mood, consider turning to one of your favourite comfort foods that remind you of home, your loved ones or a holiday long ago. Transporting yourself back to those times could help turn things around.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/232826/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/megan-lee-490875">Megan Lee</a>, Senior Teaching Fellow, Psychology, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a>; <a href="https://theconversation.com/profiles/doug-angus-1542552">Doug Angus</a>, Assistant Professor of Psychology, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a>, and <a href="https://theconversation.com/profiles/kate-simpson-1542551">Kate Simpson</a>, Sessional academic, <a href="https://theconversation.com/institutions/bond-university-863">Bond University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/tastes-from-our-past-can-spark-memories-trigger-pain-or-boost-wellbeing-heres-how-to-embrace-food-nostalgia-232826">original article</a>. </div>

Mind

"I want her parents to know": Fellow Qantas passenger reveals final moments of young woman

The passenger who was seated next to the woman who tragically <a href="https://oversixty.com.au/travel/travel-trouble/young-woman-dies-on-qantas-flight" target="_blank" rel="noopener">died</a> after boarding a Qantas flight has broken his silence on her last moments. Ravinder Singh was seated next to Manpreet Kaur, who passed away shortly after boarding a flight from Melbourne to Delhi on June 20th. The 24-year-old student, who had dreams of becoming a chef, was travelling to see her parents in India for the first time in four years, but did not make it to her destination. Now, Ravinder Singh has shared details on her final moments in the hopes it will bring her grieving parents some comfort. “I was sitting next to her on the Qantas flight from Melbourne to Delhi and was actually the last person to talk to her,” Ravinder Singh exclusively told <a href="https://www.news.com.au/travel/travel-updates/incidents/passenger-speaks-after-woman-dies-next-to-him-on-qantas-flight/news-story/24e8396d8eb3a1d35aea4a4291b847ba" target="_blank" rel="noopener">news.com.au</a>. “When I boarded the plane, she was already seated in the aisle. I was in the window, so I asked if she could please get up so I could occupy my seat. “I noticed that she began scrolling through photos on her mobile phone and stopped at a photograph of an elderly couple. I asked if they were her parents. She smiled and nodded and kept staring at it.” Mr Singh, who had been in Australia to visit family, said that everything seemed fine and the plane eventually began moving towards the runway, ready for take off. He explained that Ms Kaur had then put her phone down and rested her head on the seat in front, when he realised something was not right. “She was wearing her seatbelt and leaned forward to rest her head on the seat in front. As the plane was preparing for takeoff, I wanted to alert her to sit upright,” he shared. “But the plane jerked and I expected her to wake up. But instead, her head just moved towards me." “I got the attention of a flight attention and told her that this woman does not seem very well. She checked her pulse and after that, the reaction of the cabin crew was very commendable." “They tried their best to revive her. She was then evacuated by medical staff.” The retired army officer said the incident still “haunts him” and he wants her parents to know that she “left the world peacefully”. “The incident has been etched in my memory for life,” he said. “It is very difficult to digest that a young girl with whom you were just interacting with has passed away in front of your eyes." “Her innocent face stills haunts me and I want her parents to know she loved them a lot. She left this world peacefully looking at their photograph." “My heart breaks for her family who would have been looking forward to seeing her after a long time.” It is understood that Ms Kaur had been feeling "unwell" when she arrived at the airport and boarded the plane with no issues, with reports suggesting she died of tuberculosis. Image credits: news.com.au

Caring

Young woman dies on Qantas flight

A young woman has tragically died onboard a Qantas flight from Melbourne to the Indian city of Delhi. Manpreet Kaur, 24, boarded the international flight to visit her family for the first time in four years, but she never made it to her destination. According to a close friend, the student reportedly “felt unwell” hours before arriving at the airport but managed to board the flight without any issues. However, when she went to put on her seatbelt, Ms Kaur apparently fell to the floor and “died on the spot”. The plane was still grounded when Ms Kaur collapsed, as cabin crew and emergency services rushed to help her. “When she got on the plane, she was struggling to put her seatbelt on,” her friend Gurdip Grewal told the <a title="www.heraldsun.com.au" href="https://www.heraldsun.com.au/news/victoria/tributes-flow-for-student-who-died-on-qantas-flight-at-melbourne-airport/news-story/aaa561d3d6ab09d15bcf3533312abdab" target="_blank" rel="noopener" data-tgev="event119" data-tgev-container="bodylink" data-tgev-order="aaa561d3d6ab09d15bcf3533312abdab" data-tgev-label="news" data-tgev-metric="ev">Herald Sun.</a> “Just before her flight started, she fell in front of her seat and died on the spot.” According to reports from the Herald Sun, it is believed Ms Kaur died of tuberculosis, an infectious disease that mostly affects the lungs. Her roommate, Kuldeep, said Ms Kaur had worked at Australia Post while studying cooking, with dreams of one day becoming a chef. “She was kind and honest,” she told the publication. “She loved to travel with her friends around Victoria.” A <a title="www.gofundme.com" href="https://www.gofundme.com/f/smksq-manpreet-kaur" target="_blank" rel="noopener">GoFundMe</a> page has been created for Ms Kaur to help her family, as the fundraising page reads, “Our dear friend Manpreet left us too soon, leaving a void in our lives that can never be filled.” “As we grieve her passing, we want to come together to honour her memory and support her family in their time of need." “As we say our final goodbyes, every contribution, big or small, brings us closer to our goal. Your support means the world to us and Manpreet’s family.” A Qantas spokesperson told <a href="https://www.news.com.au/travel/travel-updates/incidents/woman-dies-on-international-qantas-flight/news-story/41934ac049c5f9712e37f3a2680b1e2a" target="_blank" rel="noopener">news.com.au</a> that their “thoughts are with her family and loved ones”. Image credits: GoFundMe

Travel Trouble

Michael Mosley used science communication to advance health and wellbeing. We can learn a lot from his approach

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/lauren-ball-14718">Lauren Ball</a>, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a> and <a href="https://theconversation.com/profiles/kirsten-adlard-684475">Kirsten Adlard</a>, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a> Overnight, we learned of the <a href="https://www.abc.net.au/news/2024-06-09/michael-mosley-body-found-greek-island-clare-bailey-mosley/103957382">tragic passing</a> of Michael Mosley, who went missing last week while on holiday on the Greek island of Symi. The British celebrity doctor was a household name in many countries, including Australia. Mosley was well known for his television shows, documentaries, books and columns on healthy eating, weight management, physical activity and sleep. During the days he was missing and once his death was confirmed, media outlets have acknowledged Mosley’s <a href="https://www.independent.co.uk/arts-entertainment/tv/features/michael-mosley-tv-doctor-death-b2558717.html">career achievements</a>. He is being celebrated for his connection to diverse public audiences and his unrelenting focus on science as the best guide to our daily habits. <h2>From medicine to the media</h2> Mosley was born in India <a href="https://www.bbc.com/news/articles/c8770jyz6vvo">in 1957</a> and was sent to England at age seven to attend boarding school. He later studied philosophy, politics and economics at the <a href="https://michaelmosley.co.uk/biog/">University of Oxford</a>. After a short stint in investment banking, Mosley opted to train in medicine at the Royal Free Hospital in London. Rather than forging a career in clinical practice, <a href="https://michaelmosley.co.uk/biog/">Mosley</a> started working at the BBC in 1985 as a trainee assistant producer. In the decades that followed, Mosley continued to work with the BBC as a producer and presenter. Mosley became a popular public figure by applying his medical training to journalism to examine a breadth of health and wellbeing topics. In 1995, following his documentary on <a href="https://genome.ch.bbc.co.uk/baf970949e3a46a992ae52420395a7c2">Helicobacter pylori</a>, a bacterium that causes ulcers in the stomach, the British Medical Association named him <a href="https://www.bbc.co.uk/programmes/profiles/2kczjZKp8sGSDxSxKYzxsyr/michael-mosley">medical journalist of the year</a>. His other television work on diet, weight management, exercise and sleep earned him <a href="https://www.emmys.com/bios/michael-mosley">Emmy</a>, <a href="https://www.imdb.com/name/nm0608839/awards/">BAFTA</a> (the British Academy of Film and Television Arts), and <a href="https://rts.org.uk/tags/michael-mosley">Royal Television Society</a> <a href="https://www.bbc.co.uk/programmes/profiles/2kczjZKp8sGSDxSxKYzxsyr/michael-mosley">award nominations</a>. Over the past decade, Mosley published <a href="https://www.amazon.com.au/Fast-Diet-Original-Revised-Research/dp/1780722370/ref=sr_1_6?dib=eyJ2IjoiMSJ9.75_akcxo8tanyLrD4CVMwd1lCTliHyckSLPU2W7K4HmdPqRlVqvMbKWKkJ6CPCsrFsAw4Vfw5SWOYkl_Y8ah4yNCSjQksdT3ByCSHhiycNB9AB5h6vVUqB99okxDDWPaXUCwD-CZMzHZDvAjuAotTN">several books</a> on <a href="https://www.fishpond.com.au/Books/Fastexercise-Michael-Mosley-Peta-Bee-With/9781476759982?utm_source=googleps&utm_medium=ps&utm_campaign=AU&gad_source=1&gclid=CjwKCAjw34qzBhBmEiwAOUQcF3wd7d1bj8KMFeEtKS6ZU7py5rRzjiycZhcsMbSEQ9lXhjEBcY4GRxoCwgIQAvD_BwE">exercise</a>, <a href="https://www.amazon.com.au/8-Week-Blood-Sugar-Diet-Recipe/dp/1925456595/ref=sr_1_7?dib=eyJ2IjoiMSJ9.75_akcxo8tanyLrD4CVMwd1lCTliHyckSLPU2W7K4HmdPqRlVqvMbKWKkJ6CPCsrFsAw4Vfw5SWOYkl_Y8ah4yNCSjQksdT3ByCSHhiycNB9AB5h6vVUqB99okxDDWPaXUCwD-CZMzHZDvAjuAotTNxxkW3">healthy eating</a>, <a href="https://www.amazon.com.au/Fast-800-Australian-New-Zealand/dp/B07MPRQWJP/ref=sr_1_8?dib=eyJ2IjoiMSJ9.75_akcxo8tanyLrD4CVMwd1lCTliHyckSLPU2W7K4HmdPqRlVqvMbKWKkJ6CPCsrFsAw4Vfw5SWOYkl_Y8ah4yNCSjQksdT3ByCSHhiycNB9AB5h6vVUqB99okxDDWPaXUCwD-CZMzHZDvAjuAotTNxxkW">intermittent fasting</a>, <a href="https://www.amazon.com.au/Weeks-Better-Sleep-life-changing-improved/dp/1761425927/ref=sr_1_1?dib=eyJ2IjoiMSJ9.75_akcxo8tanyLrD4CVMwd1lCTliHyckSLPU2W7K4HmdPqRlVqvMbKWKkJ6CPCsrFsAw4Vfw5SWOYkl_Y8ah4yNCSjQksdT3ByCSHhiycNB9AB5h6vVUqB99okxDDWPaXUCwD-CZMzHZDvAj">sleep</a> and <a href="https://www.amazon.com.au/Just-One-Thing-Changes-Transform/dp/B0BJVRP94X/ref=sr_1_9?dib=eyJ2IjoiMSJ9.75_akcxo8tanyLrD4CVMwd1lCTliHyckSLPU2W7K4HmdPqRlVqvMbKWKkJ6CPCsrFsAw4Vfw5SWOYkl_Y8ah4yNCSjQksdT3ByCSHhiycNB9AB5h6vVUqB99okxDDWPaXUCwD-CZMzHZDvAjuAotTNxxk">behaviour change</a>. He sold millions of copies of his books around the world, including at least <a href="https://www.simonandschuster.com.au/p/mosley-1mil-sales">one million</a> in Australia and New Zealand. Alongside his wife, Dr Clare Bailey Mosley, he recently embarked on a <a href="https://michaelmosley.co.uk/live/">live theatre show tour</a>, yet another vehicle to bring his key messages to audiences. <h2>A trusted voice</h2> Mosley became a trusted voice for health and wellbeing throughout his journalistic career. His television program <a href="https://www.bbc.co.uk/programmes/b04j9gny">Trust Me, I’m a Doctor</a> drew on his medical qualifications to discuss health and wellbeing credibly on a public platform. His medical training also inferred credibility in examining the scientific literature that underpins the topics he was communicating. At the same time, Mosley used simple terminology that captured the attention of diverse audiences. For many of Mosley’s outputs, he used himself as an example. For instance, in his <a href="https://www.bbc.co.uk/programmes/p09by3yy/episodes/downloads">podcast series</a> Just One Thing and <a href="https://www.amazon.com.au/Just-One-Thing-Changes-Transform/dp/B0BJVRP94X/ref=sr_1_9?dib=eyJ2IjoiMSJ9.75_akcxo8tanyLrD4CVMwd1lCTliHyckSLPU2W7K4HmdPqRlVqvMbKWKkJ6CPCsrFsAw4Vfw5SWOYkl_Y8ah4yNCSjQksdT3ByCSHhiycNB9AB5h6vVUqB99okxDDWPaXUCwD-CZMzHZDvAjuAotTNxxk">companion book</a>, Mosley self-tested a range of evidence-based behavioural habits (while also interviewing subject-matter experts), covering topics such as eating slowly, yoga, listening to music, cooking, gardening and drinking green tea. His focus on intermittent fasting and high-intensity training was fuelled by his <a href="https://www.abc.net.au/news/2024-06-08/how-dr-michael-mosley-popularised-intermittent-fasting/103952408">diagnosis of type 2 diabetes</a>, and his work on sleep health was based on his experience <a href="https://www.sbs.com.au/food/article/sleep-revolution-michael-mosley/okmv5o7qe">with chronic insomnia</a>. At the most extreme end of the spectrum, Mosley <a href="https://www.bbc.com/news/science-environment-25968755">infested himself with tapeworms</a> in the pursuit of exploring their effects on the human body. By using himself as a <a href="https://www.theguardian.com/media/article/2024/jun/09/michael-mosley-favourite-health-tip-slow-deep-breathing">human guinea pig</a>, he fostered a connection with his audience, showing the <a href="https://www.chronicle.com/article/the-personal-touch-using-anecdotes-to-hook-a-reader">power</a> of personal anecdotes. <h2>Some controversies along the way</h2> Despite his notable career achievements, Mosley received ongoing criticisms about his work due to differing opinions within the medical and scientific communities. One key concern was around his promotion of potentially risky diets such as intermittent fasting and other restrictive diets, including the 5:2 diet and low-carb diets. While <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9946909/">some evidence</a> supports intermittent fasting as a way to improve metabolic health and enable weight management, Mosley was criticised for not fully acknowledging the potential risks of these diets, such as a potential to lead to <a href="https://clindiabetesendo.biomedcentral.com/articles/10.1186/s40842-023-00152-7">disordered eating</a> habits. His promotion of low-carb diets also raised concerns that his work added to a diet-focused <a href="https://www.independent.co.uk/life-style/health-and-families/lose-a-stone-in-21-days-channel-4-criticism-eating-disorder-food-relationship-beat-a9656531.html">culture war</a>, ultimately to the detriment of many people’s relationship with food and their bodies. More broadly, in his efforts to make scientific concepts simple and accessible to the general public, Mosley was sometimes criticised for overgeneralising science. The concern was that he didn’t properly discuss the nuance and tension inherent in scientific evidence, thereby providing an incomplete synthesis of the evidence. For example, Mosley conceptualised the <a href="https://thebloodsugardiet.com">blood sugar diet</a> (a low-carbohydrate Mediterranean-style diet), which was <a href="https://www.bbc.com/news/health-68452019">criticised</a> for lacking a strong grounding in scientific evidence. Similarly, <a href="https://www.thetimes.com/life-style/health-fitness/article/smoke-and-mirrors-the-truth-about-vaping-nmpf3przr">associating his name with e-cigarettes</a> may have drawn unhelpful attention to the topic, irrespective of the underlying details. <h2>What can we learn from Mosley?</h2> Overall, Mosley has been objectively successful in communicating scientific concepts to large, engaged audiences. Mosley showed us that people want to consume scientific information, whether through the news media, social media, podcasts or books. His passion and persistence in using science to promote health and wellbeing have likely supported public health efforts across the globe.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/231934/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/lauren-ball-14718">Lauren Ball</a>, Professor of Community Health and Wellbeing, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a> and <a href="https://theconversation.com/profiles/kirsten-adlard-684475">Kirsten Adlard</a>, Supervisor of Engagement, Communication, and Outreach, Centre for Community Health and Wellbeing, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a> Image credits: Ken McKay/ITV/Shutterstock Editorial This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/michael-mosley-used-science-communication-to-advance-health-and-wellbeing-we-can-learn-a-lot-from-his-approach-231934">original article</a>. </div>

Caring

Disabled man slams Qantas after they damaged his wheelchair

An Australian man has called out Qantas for damaging his wheelchair during a flight, and then offering him a slim compensation package that wouldn't cover the cost of the repair. Queensland wheelchair athlete Timothy Lachlan was travelling from the USA to Sydney when he claims Qantas luggage handlers broke his wheelchair as it was being loaded onto the plane. Like many Australians living with a disability, Lachlan described his wheelchair as "his legs". "This wheelchair is basically my legs — Qantas has basically broken my legs," he told 7News of the custom chair he's owned for more than a decade. "If you go up the slightest incline, the chair just tips back." Lachlan now can no longer use the chair and says the saga has cost him work as an occupational therapist. He's currently borrowing a friend's chair to get around and says though he did try to fix his chair, he wasn't able due to the extent of the damage. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C7Q68PmJYXV/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C7Q68PmJYXV/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by 7NEWS Queensland (@7newsqueensland)</a> </div> </blockquote> He was then locked in a bitter compensation battle with the airline for several months, which resulted in Lachlan being offered a mere $3,500, which he claims won't "even cover a set of wheels", let alone repair the entire chair. As part of the settlement agreement, which was described by Lachlan as a "signed confidential settlement", he claims he was forced to stay quiet about the amount he was offered by the airline. However, instead of staying quiet, he decided to do the opposite and call out the airline, which has taken a large hit to its reputation in recent years. In a statement provided to <a href="https://au.news.yahoo.com/qantas-offers-disabled-aussie-3500-to-stay-quiet-after-damaging-his-wheelchair-225833471.html" target="_blank" rel="noopener">Yahoo News Australia</a>, a Qantas spokesperson said they "sincerely apologise to Mr Lachlan for the damage caused to his wheelchair". "We have offered him compensation and are waiting to hear back," a spokesperson said. Lachlan said he would like the incident to serve as a reminder to Qantas, and airlines in general, to be more respectful when it comes to transporting mobility aids. "I am more than happy to meet with them, I invite the CEO of Qantas to jump in this chair and tell me it doesn't need to be replaced," he said. Image credits: 7News

Travel Trouble

Qantas apologises after rejecting cancer patient's refund request

Qantas has issued an apology for rejecting a cancer patient's refund request after his case allegedly did not qualify based on “compassionate reasons”. Neil Ross, 62, decided to book a holiday to Cairns with his wife for a couple of weeks, but two weeks later he was diagnosed with face cancer. “It hit me like a rock,” Mr Ross told news.com.au. “I wasn’t in the life of me, expecting that news.” The Brisbane local was initially told he had Bells Palsy, but was later diagnosed with cancer and had to undergo a 13-hour operation to remove the tumour, causing the right side of his face to be significantly disfigured. He underwent radiation almost every day for six weeks saying it “knocked him to no end”. “I was very thankful that my wife had helped me and still is helping me to get through this.” Ross is yet to be given the all-clear and is still undergoing treatments, including rehab following the loss of muscle mass. He will also undergo plastic surgery to reconstruct the right side of his face. “I had notified Flight Centre that I needed to cancel my flight due to finding out that I had cancer and that l needed treatment urgently,” he said. “As I said to the girl at Flight Centre – ‘look at my face, do you think I want to get a refund for the hell of it? I rather be healthy and go on holiday.” Ross said that the airline issued him a credit note until April 22 of this year, but with his current circumstances, he was unable to travel before that date and applied for a full refund. He also claims that despite sending two medical certificates - the first which stated that Ross was unfit to fly for 12 months, and the second which included detailed information about his condition - it “did not meet requirements on compassion”. “I thought ‘what the hell, what more can I do?’ This has done nothing but cause me a great deal of stress that I don’t need," he said. Ross submitted two different refund requests, one on March 20, which was rejected on the fourth of April, and another on April 9 which was rejected two weeks later. The email from a Flight Centre representative reportedly said: "They have advised that ‘the attached medical certificate does not fit into the GF guidelines for a refund due to compassionate reasons’." According to news.com.au, Qantas has since contacted Ross and issued a refund, after an error was made in processing the supplementary material, by not connecting it to the earlier application. “We apologise to Mr Ross for this experience and have let him know we’re processing a refund for him.” They have also reportedly apologised for any distress they may have caused and are investigating how the error occurred so that it doesn't happen again. Images: news.com.au/ Getty

Travel Trouble

Outraged Qantas flyer captures "absolutely unacceptable" act

Qantas staff have been condemned for leaving a pet crate abandoned on a Sydney tarmac in torrential rain. An outraged passenger captured the moment she saw the pet carrier, and a trolley full of suitcases, left in the rain at Sydney Airport on Friday, and shared it to social media. Sydney was hit with heavy rain on Friday, with some parts of New South Wales recording a month's worth of rainfall within a single day. After passengers had been loaded onto the Qantas aircraft, the concerned traveller noticed the animal had been abandoned in the rain. "Unfortunately the weather was unavoidable, but this luggage was left out in the open in Sydney for 30 mins and the animals for 15 minutes — one facing the rain," the furious passenger wrote on Facebook. Travellers on the same flight were quick to comment on the woman's post, saying their luggage had arrived soaking wet. "[I was on] on same flight, my luggage came home wet. Thinking a cover in these conditions would be nice," they wrote. Others expressed their concerns for the animal left in the crate in the rain, saying it was "animal abuse" to leave a furry friend in those conditions. "Those poor fur babies," one person wrote. "I'd report this if I saw it. Should have brought this to the attention of ground crew ASAP." A third added, "I'm unimpressed by the luggage but those pet carriers out there is absolutely unacceptable. I'd be fuming if my boy was stuck on the tarmac in a cage in torrential rain, making an already stressful situation even worse." "Disgusting to leave those fur babies out in the rain. Almost animal abuse," another said. A spokesperson from Qantas told <a href="https://au.news.yahoo.com/qantas-photo-catches-airline-in-unacceptable-act-id-be-fuming-222149288.html" target="_blank" rel="noopener">Yahoo News</a> that they are investigating the incident and that the airline "takes the safety and welfare of pets travelling with us very seriously". Image credits: Facebook

Travel Trouble

Qantas announces massive overhaul of frequent flyer program

Qantas, Australia's flagship airline, has unveiled significant changes to its frequent flyer program in response to ongoing feedback from millions of members. The announcement, made at the airline's headquarters in Sydney, marks one of the most substantial expansions in the 35-year history of the Qantas Frequent Flyer program. During the event, Qantas CEO Vanessa Hudson, alongside Andrew Glance, the newly appointed Loyalty boss, outlined the updates to both the media and select members of the frequent flyer program. These changes aim to address longstanding concerns and enhance the overall experience for loyal customers. A key highlight of the overhaul is the introduction of Classic Plus Flight Rewards, providing members with access to an additional 20 million reward seats for booking flights. Vanessa Hudson said that this expansion is a direct response to member feedback. “The Qantas Frequent Flyer program is an integral part of Qantas and has always been about recognising our customers for their loyalty," Hudson said. "We’ve spent a lot of time listening to members about how we can better reward them . . . We’re adding over 20 million new flight rewards with the launch of a new type of reward seat called Classic Plus. It’s one of the biggest expansions we’ve made to the Frequent Flyer program in its 35-year history." With Classic Plus Flight Rewards, frequent flyer members can now access sought-after destinations such as London, Tokyo, New York and Singapore with greater ease, even during peak travel periods. This substantial increase in available seats – 20 million annually compared to the previous 5 million – represents a significant advantage for members seeking to redeem their points for travel. However, it's important to note that while Classic Plus Flight Rewards offer increased availability, they will require more points to book compared to the original program. This announcement follows recent speculation about a major revamp of the frequent flyer program, with Qantas hinting at changes aimed at allowing customers to maximise the value of their points. These changes come in response to feedback from program members, some of whom have voiced frustrations about the devaluation of points and difficulties in securing rewards seats. Qantas' announcement of sweeping changes to its frequent flyer program signals a significant step in the airline's ongoing efforts to prioritise customer satisfaction and loyalty. Images: Qantas

Money & Banking

Qantas connects two destinations for the first time in 50 years

Qantas has announced a new international route that will see Aussies connected to a popular holiday destination for the first time in 50 years. Two return flights will operate each week between Sydney and Papua New Guinea's Port Moresby, adding to the service already running to the island nation from Brisbane. “These flights will meet the growing demand from the business community for travel between Australia and Papua New Guinea,” Cam Wallace, CEO of Qantas International and Freight, said. “Our new Sydney service will save customers at least three hours in travel time on return trip by avoiding a stopover in Brisbane.” The route is the latest international service to be added to Qantas’ network out of Sydney, with the airline suggesting it will support both business and trade between Australia and Papua New Guinea. Trailing behind island nations such as Fiji and Indonesia, Papua New Guinea's tourism industry is steadily growing in popularity largely due to containing the world’s third largest rainforest, crystal clear waters, and 45,000km of coral reefs. As the number of annual travellers to PNG increases, so does accommodation options, with Marriott International announcing earlier this year that they would be expanding their accommodation into Papua New Guinea, marketing those wishing to have an “extended stay”. “We are thrilled to establish our inaugural foothold in Papua New Guinea with this milestone opening”, said Sean Hunt, area vice-president of Australia, New Zealand and Pacific for Marriott International, in a statement. “This is also a debut for the Marriott Executive Apartments brand in the region, allowing us to diversify our offering to cater to ambitious and adventurous travellers who seek a premium, trusted extended-stay experience.” While the new tourism initiatives have been put in place to help boost the economy of PNG, Papua New Guinea currently has travel advisory warnings in place, with SmartTraveller urging visitors to “exercise a high degree of caution in Papua New Guinea overall due to high levels of serious crime, with “higher levels” applying in some areas. Image credits: Shutterstock

International Travel

Qantas announces major price hike

Qantas customers have been warned that they will see a significant increase in price to the airline’s domestic club lounges from next month. For the first time in seven years, the airline will charge Qantas Club membership holders 17 per cent more to access their lounges, with price changes set to be made from April 18. The increase coincides with Qantas' plans to renovate 24 of their domestic lounges over the next year, with the carrier spending an estimated $100 million on renovations. This means that annual fees for new members will increase from $699 to $828, including the $129 joining fee. For current members looking to renew, their annual fees will rise from $540 to $629. “This is the first time the Qantas Club membership fees have increased in seven years and will help cover cost increases passed on from a range of suppliers over that time. This follows a reduction in the membership fees for several years during the pandemic,” a spokesperson told news.com.au. They added that these changes will not affect Qantas Frequent Flyers members who will continue to receive complimentary access to the Club through Points Club Plus or their Gold, Platinum or Platinum One status. Members can also avoid the price hike if they renew their membership before April 18. Image: Getty

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