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Elle Macpherson reportedly caught snapping at airport staff

<p>Elle Macpherson was reportedly overheard snapping at border security staff in Dallas Fortworth Airport, after being forced to double-back through a checkpoint. </p> <p>The 59-year-old Aussie supermodel had to wait for over 20 minutes at the security stop, and a witness reported that Macpherson was visibly frustrated during the incident. </p> <p>The onlooker claimed that Macpherson told the security staff: “Why did you just say I could go through and then tell me I had to come back?” </p> <p>“You just let five people through, I was before them and now I’m at the back again.”</p> <p>Images obtained by  <a href="https://www.perthnow.com.au/entertainment/celebrity/australian-supermodel-elle-macpherson-gets-frustrated-at-dallas-fort-worth-airport-in-texas-c-12525462" target="_blank" rel="noopener"><em>Perth Now</em></a> show a frustrated-looking MacPherson checking her boarding pass while rocking a a fluffy statement vest, cowboy boots and flared jeans with a leopard print Christian Dior bag in hand. </p> <p>In another photo, Macpherson was pictured putting on her cowboy boots after passing through the checkpoint. </p> <p>It is unclear why Macpherson was travelling through Dallas. </p> <p>This news comes after the supermodel recently celebrated her <a href="https://www.oversixty.com.au/health/body/elle-macpherson-marks-major-20-year-milestone" target="_blank" rel="noopener">one-year anniversary</a> with partner Doyle Bramhall, and 20 years of sobriety. </p> <p>Macpherson and her partner are avid travellers, with the model sharing a bunch of photos from their adventures and describing themselves as “nomadic lovers”. </p> <p><em>Image: Getty</em></p> <p> </p>

Travel Trouble

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"His hero narrative has massively failed": Qantas staff's brutal response to Alan Joyce's early exit

<p>A former Qantas pilot and several current staff members have recounted the moment they found out about now former-CEO Alan Joyce's early exit from the company. </p> <p>Joyce was planning to retire from his CEO role in November, but shocked the nation on <a href="https://oversixty.com.au/finance/legal/alan-joyce-announces-shock-early-departure" target="_blank" rel="noopener">Tuesday</a> when he decided he would be stepping back, effective immediately. </p> <p>His resignation comes after 22 years in the role, as Qantas continues to face mounting pressures over unprecedented customer dissatisfaction, and a looming glass action lawsuit over cancelled flights. </p> <p>Upon hearing the news, past and present Qantas employees erupted in celebration. </p> <p>Retired Qantas pilot captain Richard de Crespigny was on board a flight on Tuesday when the news broke mid-air that Joyce was gone, sparking extraordinary celebrations.</p> <p>"I was on a flight from Sydney to Melbourne this morning and when I landed the cabin crew were giving each other high-fives," de Crespigny told <a href="https://9now.nine.com.au/a-current-affair/former-qantas-pilot-richard-de-crespigny-speaks-out-following-ceo-alan-joyce-resignation/18040563-db75-41c4-af7c-b5ed8af84bf6" target="_blank" rel="noopener"><em>A Current Affair</em></a>.</p> <p>Another ground staff member said, "We're celebrating wildly, not just because he's leaving but because his hero narrative has massively failed."</p> <p>Mr de Crespigny, who worked for Qantas for 34 years warned the airline won't regain trust overnight just because Joyce has taken off. </p> <p>"It's built in teaspoons and destroyed in shovel loads," he said.</p> <p>"It takes incredible skill, determination and empathy to build it up; it's got to be protected."</p> <p>Mr de Crespigny went on to say the Qantas business restructure after the travel industry was decimated by the Covid pandemic was not good enough, and the upper management made some terrible decisions. </p> <p>During the pandemic, Mr Joyce locked out employees during an industrial dispute before hundreds of staff lost their jobs during the Covid-19 pandemic.</p> <p>"Some of them didn't come out of it well at all. They lost their jobs, they lost their houses, they lost their marriages," de Crespigny said.</p> <p>"The workers that held Qantas up … they really suffered greatly."</p> <p>"And it hasn't been a good vision to see the executive team, the CEO, continue to get bonuses at the expense of maybe baggage handlers and other people that have lost their jobs. This is not a good example of leadership."</p> <p><em>Image credits: A Current Affair</em></p>

Travel Trouble

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Massive backlash against Channel 10 for urging staff to work on Australia Day

<p>Joe Hildebrand – a former employee of Channel 10 – has appeared on <em>Sunrise</em> to take his former employers to task after it was reported that two senior executives had sent an email urging staff to <a href="https://www.oversixty.com.au/entertainment/tv/channel-10-declares-january-26th-a-day-not-for-celebration" target="_blank" rel="noopener">boycott Australia Day</a> by working instead of observing the public holiday.</p> <p>Hildebrand, 46, was formerly a host of the Studio 10 morning program from 2013 until he was let go in 2020. </p> <p>He has now accused execs at Network Ten of “virtue signalling”. </p> <p>Hildebrand went on to insist that, rather than condemn the idea of Australia Day altogether –  a national holiday that the majority of Australians still support – that instead Channel 10 should consider donating to a variety of Indigenous charities.</p> <p>During the fiery conversation on <em>Sunrise</em> with host Monique Wright and News.com.au political reporter Samantha Maiden, Hildebrand also couldn't resist taking a swipe at Channel 10's continuing woes amid diving ratings and rounds of redundancies.</p> <p>“I understand they're going to allow republicans to work on the Queen's Birthday, and they're going to allow Liberal voters to work on Labour Day, so there's some terrific initiatives coming through,” he said.</p> <p>“I'd also like to see from all these companies that have sent out group emails to their employees recently - and the good thing about Channel 10 is that every year there are fewer and fewer employees to send group emails to - why don't they instead donate half their profits to charities that actually help Indigenous people?”</p> <p><img src="https://oversixtydev.blob.core.windows.net/media/2022/12/SunriseJoeHildebrand01.jpg" alt="" width="1280" height="720" /></p> <p>After mentioning several non-profits that are achieving positive results for First Nations people, including the Australian Literacy and Numeracy Foundation, Hildebrand said that improving literacy is “probably the most important thing you can do to reduce intergenerational poverty”.</p> <p>“I'm pretty sure you'll see them jump at the chance to [donate to Indigenous charities], just as they've jumped at the chance to show how sensitive they are about Australia Day,” Hildebrand continued. “By January 26, they'll be falling over themselves to hand out their money, all their profits – obviously profits don't apply to Channel 10 – to these terrific charities that work so hard for so little money, all the time.”</p> <p>Two execs at Channel 10 have sent emails to staff informing them that the network won’t be celebrating Australia Day, saying that employees can come to work instead of taking the day off. Parent company Paramount ANZ's chief content officer Beverley McGarvey and co-lead Jarrod Villani told staff it was “not a day of celebration” for Indigenous people and said employees could decide whether they wished to take the day off as a public holiday or work if they preferred.</p> <p>“At Paramount ANZ we aim to create a safe place to work where cultural differences are appreciated, understood and respected,” the pair wrote. “For our First Nations people, we as an organisation acknowledge that January 26 is not a day of celebration. </p> <p>“We recognise that there has been a turbulent history, particularly around that date and the recognition of that date being Australia Day.”</p> <p>Staff could choose to work through the national holiday if they didn't feel comfortable celebrating it and could take another day of leave instead.</p> <p>“We recognise that January 26 evokes different emotions for our employees across the business, and we are receptive to employees who do not feel comfortable taking this day as a public holiday,” the email read.</p> <p>The network bosses were adamant that those who did wish to celebrate Australia Day “reflect and respect the different perspectives and viewpoints of all Australians”.</p> <p>Channel 10 has also been struggling in the ratings with questions now being raised about the station's viability. It was also revealed by Daily Mail Australia that the network was forced to <a href="https://www.oversixty.com.au/entertainment/tv/lisa-wilkinson-s-big-night-out-after-channel-10-cancels-christmas-bash" target="_blank" rel="noopener">cancel its annual Christmas Party</a>.</p> <p><em>Images: Sunrise</em></p>

TV

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Channel 10 declares January 26th a day "not for celebration"

<p>A top boss at Network Ten has told staff they should work on the January 26th public holiday, rather than take the day off. </p> <p>In an email sent by the station's chief content officer, Beverley McGarvey, the day off was not referred to as Australia Day, and was encouraging senior staffers to work on the national day off. </p> <p>Ms McGarvey, who is the executive vice president of Paramount Australia and New Zealand, told staff it was "not a day of celebration". </p> <p>"At Paramount ANZ we aim to create a safe place to work where cultural differences are appreciated, understood and respected," she wrote in the email, The Australian's Media Diary column reported.</p> <p>"For our First Nations people, we as an organisation acknowledge that January 26 is not a day of celebration. We recognise that there has been a turbulent history, particularly around that date and the recognition of that date being Australia Day."</p> <p>Ms McGarvey said staff could choose to work through the national holiday if they didn't feel comfortable celebrating it and could take another day of leave instead.</p> <p>"We recognise that January 26 evokes different emotions for our employees across the business, and we are receptive to employees who do not feel comfortable taking this day as a public holiday," the email read.</p> <p>The network's boss was adamant that those who did wish to celebrate Australia Day "reflect and respect the different perspectives and viewpoints of all Australians".</p> <p>Controversy has surrounded the celebration of Australia Day in recent years, with many calling for the date to be changed in respect of Indigenous Australians, with various councils around the country boycotting the holiday, saying it doesn't align with their views.</p> <p><em>Image credits: Getty Images / Network Ten</em></p>

TV

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Royal staff face uncertain future amid palace shake-up

<p dir="ltr">King Charles III is reportedly planning to slim down the ranks of staff at England’s royal residences, months after staff at Clarence House were told they were being made redundant.</p> <p dir="ltr">According to a royal insider, the reported 491 full-time staff working across Buckingham Palace, Balmoral Castle, Windsor Castle and other royal residences, per <em><a href="https://www.msn.com/en-au/news/australia/king-charles-reportedly-planning-to-fire-late-queen-s-ladies-in-waiting-among-other-staff/ar-AA14jAlj?cvid=94ec179e798b4a65b52b3da30143492b" target="_blank" rel="noopener">msn.com</a></em>, are “extremely worried” about their positions and fear they will be unemployed by the end of the year.</p> <p dir="ltr">"It's a really testing time. Many are already resigned to leaving jobs they have cherished for years," the insider told <em><a href="https://www.thesun.co.uk/fabulous/20479578/king-charles-makes-major-royal-shake-up/" target="_blank" rel="noopener">The Mirror</a></em>.</p> <p dir="ltr">"It's left a real sense of dread among staff."</p> <p dir="ltr">Royal insiders believe Queen Elizabeth II’s ladies-in-waiting at the Royal Stud in Sandringham are among those at risk.</p> <p dir="ltr">The news comes one week after the King announced a one-off cost-of-living bonus for his staff, with a source telling <em><a href="https://honey.nine.com.au/royals/king-charles-pays-staff-bonus-out-of-pocket-cost-of-living/c4f05fbe-3d8e-4e13-b475-6b2f9c15a28d" target="_blank" rel="noopener">The Sun</a></em> that Charles was paying hundreds out of his own pocket to help his lowest-earning employees during the country’s cost-of-living crisis.</p> <p dir="ltr">"It is being given on a ­sliding scale with those most in need and on lower wages getting the most money," the source said.</p> <p dir="ltr">For some royal staff, the recent risk of redundancy may come for a second time, after up to 100 employees at Charles’ former residence of Clarence House were given redundancy notices during the Queen’s thanksgiving service in September.</p> <p dir="ltr">In a letter sent to staff by Sir Clive Alderton, the King’s top aide, it was revealed that the Clarence House household “will be closed down”.</p> <p dir="ltr">“The change in role for our principals will also mean change for our household … The portfolio of work previously undertaken in this household supporting the former Prince of Wales’s personal interests, former activities and household operations will no longer be carried out, and the household … at Clarence House will be closed down. It is therefore expected that the need for the posts principally based at Clarence House, whose work supports these areas will no longer be needed,” his letter read, as reported by the <em><a href="https://www.theguardian.com/uk-news/2022/sep/13/king-charles-staff-given-redundancy-notice-during-church-service-for-queen" target="_blank" rel="noopener">Guardian</a></em>.</p> <p dir="ltr">“I appreciate that this is unsettling news and I wanted to let you know of the support that is available at this point.”</p> <p dir="ltr">It is understood that staff made redundant would be offered searches for alternative employment across the royal households.</p> <p><span id="docs-internal-guid-f647db3b-7fff-0830-52f2-2639733dc02f"></span></p> <p dir="ltr">“Our staff have given long and loyal service and, while some redundancies will be unavoidable, we are working urgently to identify alternative roles for the greatest number of staff,” a Clarence House spokesman said at the time.</p> <p dir="ltr"><em>Image: Getty Images</em></p>

News

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Junior staff are finding better contracts, senior staff are burning out: the arts are losing the war for talent

<p>In 1997, consulting firm McKinsey &amp; Company coined the term “<a href="https://www.fastcompany.com/34512/war-talent">the war for talent</a>” to define increasing labour shortages that had significant potential to impact organisational performance. </p> <p>The war for talent significantly impacted corporations at the time, creating a scarcity mindset and encouraging a wave of employee-focussed initiatives designed to attract and retain staff. </p> <p>For the most part, the arts and cultural sector have been sheltered from the war for talent over past decades. Global growth in creative oriented higher education coupled with the “<a href="https://blogs.lse.ac.uk/lsereviewofbooks/2016/04/26/book-review-be-creative-making-a-living-in-the-new-culture-industries-by-angela-mcrobbie/">romance of being creative</a>” has led to a steady stream of workers willing to enter the sector on low pay. </p> <p>However, in 2022 things have changed.</p> <p>Faced with labour shortages, arts and cultural organisations increasingly find it challenging to operate. In 2021, it was reported screen productions in Australia were <a href="https://www.abc.net.au/news/2021-09-24/high-demand-creates-film-skill-shortage/100479392">being jeopardised</a> due to lack of technical skills. </p> <p>Now, summer festivals are <a href="https://www.theguardian.com/music/2022/nov/07/will-australias-festivals-survive-a-wet-chaotic-expensive-summer">struggling to find</a> frontline workers, including security, stage crew, ticketing and transport. </p> <p>It’s not just entry-level positions that remain empty. </p> <p>After <a href="https://www.theguardian.com/culture/2021/may/11/australias-culture-of-ideas-suffers-when-we-starve-our-creative-institutions-of-funding">a decade</a> of funding cuts and policy neglect, followed by the stresses induced by COVID-19, I am observing arts leaders leaving to find secure, better paid and sustainable work elsewhere. </p> <p>In Australia’s increasingly tight labour market, the arts are finally facing a war for talent. </p> <h2>A culture of burnout</h2> <p>If we consider the role of the “arts manager”, it becomes easy to recognise why arts leaders are abandoning the industry.</p> <p>Arts leaders do not just support the creation of art. They are marketers, customer service specialists, supply chain and logistics experts, grant writers, human resources managers and – increasingly – risk managers. </p> <p>They are trying to bring back audiences post-COVID while juggling a contentious funding landscape that balances the need for revenue with audience, staff and artist <a href="https://overland.org.au/2021/09/the-arts-in-australia-need-to-break-up-with-fossil-fuels/">expectations</a> arts organisations do not partner with corporations that fail to align with organisational values.</p> <p>I am increasingly seeing young people leaving arts jobs for opportunities that recognise their skills and provide secure, better paid work. Art workers are highly valuable in today’s economy where creativity and innovation are seen as <a href="https://australiacouncil.gov.au/news/speeches-and-opinions/creative-skills-in-times-of-crisis-how-the-arts-can-help/">keys to success</a>.</p> <p>This lack of younger workers increases the workloads of senior staff, causing them to be burnt out and leave the sector, too.</p> <p>Staff shortages jeopardise the sector’s ability to get back on its feet after the brutal impact of COVID-19. Those that remain in our arts companies are exhausted, left trying to rebuild programs and audiences with fewer resources. </p> <p>While “<a href="https://theconversation.com/quiet-quitting-why-doing-less-at-work-could-be-good-for-you-and-your-employer-188617">quiet quitting</a>” gets media airtime, others in the sector are asking arts workers to embrace the mantra of “<a href="https://larsenkeys.com.au/2022/09/26/post-covid-or-post-burnout-less-is-necessary/">less is necessary</a>”.</p> <p>Individuals need to take action to address their wellbeing. Still, it is also necessary to consider the systems and structures that underpin our arts organisations and how they impact workers.</p> <h2>Structural issues</h2> <p>One way to address the war for talent is to increase the labour supply. </p> <p>Higher education providers who develop creative talent are lobbying for more resources to expand programs and are pushing for changes to the Job Ready graduate scheme that <a href="https://theconversation.com/the-inequity-of-job-ready-graduates-for-students-must-be-brought-to-a-quick-end-heres-how-183808">imposes higher costs</a> on arts and humanities graduates. </p> <p>The latest <a href="https://www.aare.edu.au/blog/?p=14754">Graduate Outcome Survey</a> shows that the employment outcomes of creative arts and arts and humanities graduates have increased over 20% since 2019. The high rates of graduate employability aligns with Australia’s historically low unemployment rate, but also demonstrates the value creative skills now hold in the broader economy.</p> <p>What these positive statistics do not tell us, however, is the working conditions of those employed. </p> <p>The arts are the original gig economy. Of the over 80% of arts and humanities graduates employed six months after graduation, how many earn a living wage? How many work in the arts? How many recent creative arts graduates are juggling multiple short-term contracts simultaneously to build skills, grow networks and cope with cost of living increases? </p> <p>As Australia’s labour market tightens, arts workers are realising they can take their skills to better paid jobs with secure contracts, in fields such as health, technology and management consulting.</p> <p>Unless arts organisations respond by providing similar security and career paths, the departure of talented workers will only continue. </p> <p>This loss of staff will not only impact the ability of organisations to operate today, but will also influence the make-up of arts organisations in the future. </p> <p>When only those who can afford to work under precarious conditions remain, the ability of the sector to attract and retain leaders from diverse communities <a href="https://www.artshub.com.au/news/features/how-do-we-stop-losing-artists-from-the-sector-2578669/">decreases</a>. </p> <h2>Decent work</h2> <p>Arts leaders eagerly await the launch of a new <a href="https://theconversation.com/a-new-national-cultural-policy-is-an-opportunity-for-a-radical-rethinking-of-the-importance-of-culture-in-australia-188720">National Cultural Policy</a>, hoping for significant change in how the arts are valued. </p> <p>Yet arts organisations need to also get their own house in order. </p> <p>Sustainable arts careers mean <a href="https://theconversation.com/the-crisis-of-a-career-in-culture-why-sustaining-a-livelihood-in-the-arts-is-so-hard-171732">decent work</a>. This means structural changes in how arts workers are employed, a shift away from the reliance on volunteers and <a href="https://www.smh.com.au/culture/art-and-design/why-is-a-major-sydney-arts-festival-working-with-google-to-offer-an-unpaid-internship-20220516-p5als1.html">incorrect appointment of unpaid interns</a>, low-wage casual or fixed-term roles to more secure and fairly paid employment. </p> <p>Many in the sector are championing change. The National Association for the Visual Arts is campaigning to <a href="https://visualarts.net.au/news-opinion/2022/recognise-artists-workers/">recognise artists as workers</a>, highlighting the need for an award to support this group that often falls under the industrial relations radar. The music sector has made similar calls for minimum wages for artists, <a href="https://www.theage.com.au/national/victoria/paying-musicians-a-minimum-wage-would-kill-live-music-tote-owner-20220923-p5bkgw.html">yet face critics</a>. </p> <p>The pandemic showed us how important the arts are to our lives. For the arts to continue to play a vital role in our national identity and represent our diverse communities, the sector must be funded appropriately. </p> <p>It is also essential organisations create safe, secure and viable jobs for arts workers. </p> <p>If the industry can only exist by systematically exploiting workers, then the war for talent will be lost.</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://theconversation.com/junior-staff-are-finding-better-contracts-senior-staff-are-burning-out-the-arts-are-losing-the-war-for-talent-194174" target="_blank" rel="noopener">The Conversation</a>. </em></p>

Art

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Cabin staff reveal what it’s really like to work on a cruise ship

<p>It’s undoubtable – cruises are a fantastic way of meeting new people. Couples, families, individuals and even the staff themselves can help make a trip memorable. But have you ever wondered what it’s like to work on a cruise, meeting new people every single day? <a href="http://experience.usatoday.com/cruise/story/best-of-cruising/2015/04/03/what-its-like-to-be-a-cruise-ship-cabin-steward/70842246/" target="_blank" rel="noopener"><strong><span style="text-decoration: underline;">USA Today</span></strong></a> sat down with two Carnival Cruise crew members to find out.</p> <ol start="1"> <li><strong>Prepare to be pranked</strong> – Carnival Breeze worker Galyna Berzina from the Ukraine revealed that some passengers like to play pranks on the crew and vice versa! Some of these practical jokes include stuffing a bed with pillows to make it look like someone’s lying there. One staff member took it a step further, creating a “pillow person” sitting in the bathroom, giving one passenger the fright of her life!</li> <li><strong>You hear all types of requests</strong> – young couples often ask the crew members to make adults-only “naughty” towel animals for them, but Berzina says staff aren’t allowed to.</li> <li><strong>It’s always busy</strong> – Carnival cabin staff work in five-hour shifts with a four- to five-hour break in between. They usually have to take care of around 26 cabins a day. Carnival Fascination crew member Merlyn Parola from the Philippines says, “to work as a cabin stewardess is not much different than working at a hotel, though you need to be more speedy.”</li> <li><strong>You get a decent break</strong> – cabin crew usually work for between six and eight months at a time, followed by a two-month break. In between their shifts, staff can go onshore or remain on the ship like a regular passenger.</li> <li><strong>You get paid well</strong> – staff are mostly paid from passenger tips, which are pooled together and distributed amongst the crew. Berzina says the income is enough to keep her and her family financially comfortable. “The salary is good, I can't complain. I pay for my son's education and I support my family.”</li> <li><strong>The crew quarters are comfortable</strong> – staff have access to a phone, Internet, TV, and a decent selection of food. However, unlike regular passengers, they don’t have windows.</li> <li><strong>Meeting people is the best part</strong> – Berzina says meeting the passengers is the highlight of the job, particularly children who are fascinated by towel animals. “People come from the U.S., Europe, Asia, and honestly, it's interesting. They talk about different things. It's stuff you can't learn in a book.”</li> </ol> <p><em>Image: Getty</em></p> <p> </p>

Cruising

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Prince Harry admits to "significant tensions" with Palace staff

<p>Prince Harry has laid bare "significant tensions" with one of Queen Elizabeth's top aides as his case against police protection has gone to court. </p> <p>The Duke of Sussex is suing the UK Home Office due to its refusal to spend taxpayers’ money on his bodyguards after he quit royal life in January 2020. </p> <p>The Sun reports that Prince Harry's lawyers asked Mr Justice Swift at a hearing in London to allow a full judicial review of the Home Office’s decision.</p> <p>They revealed Harry believes the Queen’s private secretary, Sir Edward Young, “should not have been involved” in the February 2020 decision, adding there were “significant tensions” between the pair.</p> <p>The Executive Committee for the Protection of Royalty and Public Figures (known as Ravec) - of which the Queen’s private secretary was involved - ruled that Prince Harry would no longer be given the “same degree” of personal protective security when visiting the UK, despite offering to pay for it himself.</p> <p>The duke’s legal team want to argue the security arrangements set out in a letter from Ravec, and their application when he visited the UK in June 2021, were invalid due to “procedural unfairness”.</p> <p>Shaeed Fatima QC, the lawyer for the duke, told the court, “He didn’t know at that stage that the Royal Household was involved at all... he was told it was an independent decision.”</p> <p>She also said there were “significant tensions” between Harry and Sir Edward Young, at that time which influenced the decision. </p> <p>Ms Fatima said he was denied the opportunity to make representations directly to Ravec and was “materially prejudiced” because “among other things, his offer to pay (for security) was not conveyed to Ravec before the decision was made”.</p> <p>Harry has now hinted at a second lawsuit, with the court filing adding, “[Prince Harry] has engaged in pre-action correspondence for a proposed second judicial review claim in relation to these matters, and intends to issue that claim shortly.”</p> <p><em>Image credits: Getty Images</em></p>

Legal

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Qantas staff to be given $5,000 bonus

<p dir="ltr">Qantas has announced a nice $5,000 bonus to 19,000 of its employees as the carrier continues to recover after Covid. </p> <p dir="ltr">The Australian carrier’s net debt had risen to an eye-watering $6.4 billion due to next to no flights during the two years of closed borders. </p> <p dir="ltr">The net debt now sits well below pre-covid levels at $4 billion as more customers are opting to travel with Qantas. </p> <p dir="ltr">Qantas is now set to give 19,000 of its employees a one-off recovery boost of $5,000.</p> <p dir="ltr">In addition to the bonus, Qantas group will look at increasing permanent wages by two per cent, which were also frozen during lockdown and closed borders. </p> <p dir="ltr">It is expected that the entire ordeal will cost Qantas a whopping $87 million in the 2022 Financial Year. </p> <p dir="ltr">Qantas CEO Alan Joyce said recovery of the carrier began in December when the company decided to bring its workers back before borders opened. </p> <p dir="ltr">“It’s been a tough few years for everyone in aviation but we promised to share the benefits of the recovery once it arrived,” he said. </p> <p dir="ltr">“For our people, the recovery really started last December when we made the decision to bring everyone back to work ahead of schedule and well before all borders opened.</p> <p dir="ltr">“In February, we announced a bonus scheme that gives employees at least 1000 shares in the national carrier if key conditions are met, which are on track.</p> <p dir="ltr">“We’re announcing a one-off payment that goes some of the way to acknowledging the sacrifices our people have made, including long periods of no work and no annual wage increases. It also recognises the great work they are doing as we restart the airline, which has been challenging for everyone.</p> <p dir="ltr">“This comes at a time when travel demand is rebounding but our people are facing a unique set of cost of living pressures, which frankly they’d be in a better position to handle if aviation hadn’t been so badly hit over the past two years. That’s now changing.</p> <p dir="ltr">“We can’t afford to permanently increase salaries beyond the two per cent threshold we’ve set, but we can afford to make this one-off payment on top of the Qantas share rights we’ve already given.</p> <p dir="ltr">“Getting our permanent cost base right is how we’re able to reinvest, which ultimately means more opportunity for our people.</p> <p dir="ltr">“The structure of our business means many of our people see their salary increase significantly as their careers progress. That progression often relies on the business growing, so the recent investments we’ve announced in new aircraft and new ventures will see employees share in the benefit as the national carrier enters a new phase.” </p> <p dir="ltr"><em>Image: Qantas</em></p>

Money & Banking

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Boss threatens to sue employees over wage talk

<p dir="ltr">An employee has called out her manager after he threatened to fire staff for talking about their wages. </p> <p dir="ltr">The business owner of Planet Fitness gym in Kentucky, US, hung a poster on the wall informing staff not to talk about their wages because it is illegal. </p> <p dir="ltr">However, under the National Labor Relations Act, employees are entitled to speak about their wages freely. </p> <p dir="ltr">“ATTENTION ALL SUBORDINATES,” the letter, which was shared to Reddit began.</p> <p dir="ltr">“Effective immediately, conversing about wages (both on duty and off duty) is strictly forbidden,</p> <p dir="ltr">“This is considered proprietary information and as such, it is protected legally.</p> <p dir="ltr">“If you are overheard speaking (OR LISTENING TO!!) a conversation in which wages are discussed, you will receive disciplinary action up to and including termination.”</p> <p dir="ltr">One of the gym’s employees, Shelly, did not accept her boss's premise and decided to get back at him.</p> <p dir="ltr">Another photo shared to the post shows multiple hammers and sickles drawn on it - representative of the communist party.</p> <p dir="ltr">“Seeing as you’re a manager in the great illustrious word (sic) of Planet Fitness gym franchises, it may behoove (sic) you to become familiar with the laws pertaining to it,” Shelly wrote.</p> <p dir="ltr">“Sprinkling legalese and word-salad across an 8.5x11 paper you printed does not make a legal doc.</p> <p dir="ltr">“Needless to say, you can’t legally tell us not to discuss wages in the good ol’ U.S. of A. We will continue to do so.”</p> <p dir="ltr">She ended the note with “Love, $10.50 an hour Shelly” which then saw her colleagues write their own wages. </p> <p dir="ltr">Viewers commended Shelly for the move which showed a united front against the boss who was very much in the wrong.</p> <p dir="ltr">"I LOVE $10.50 an hour Shelly!" someone wrote. </p> <p dir="ltr">"Long Live Shelly. I hope she is $25.00 an hour Shelly very very soon,” another commented.</p> <p dir="ltr">“I pledge allegiance to the flag of the United States of SHELLY SHELLY!" another joked.</p> <p dir="ltr"><em>Images: Reddit</em></p>

Money & Banking

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“We can’t leave”: Russians accused of holding hospital staff and patients “hostage”

<p dir="ltr">Officials of Ukraine’s besieged city Mariupol <a href="https://www.news.com.au/world/russia-ukraine-war-updates-mariupol-hospital-staff-patients-taken-hostage/news-story/290f75e5198aed84789d7d8d27c3bc67" target="_blank" rel="noopener">have claimed</a> that 400 hospital staff and patients have been taken as “hostages” by Russian forces.</p> <p dir="ltr">“We received information that the Russian army captured our biggest hospital,” Sergei Orlov, Mariupol’s deputy mayor, <a href="https://www.bbc.com/news/world-europe-60757133" target="_blank" rel="noopener">told the BBC</a>.</p> <p dir="ltr">Pavlo Kirilenko, the head of the Donetsk Regional Military Administration, took to Facebook to share an account from a hospital employee who managed to communicate with authorities.</p> <p dir="ltr">“Russian occupiers in Mariupol took doctors and patients hostage,” Mr Kirilenko <a href="https://www.facebook.com/pavlokyrylenko.donoda/posts/506102444405648" target="_blank" rel="noopener">wrote</a>.</p> <p dir="ltr">“One of the hospital employees had time to pass this news.</p> <p dir="ltr">“‘It is impossible to get out of the hospital. There is heavy shooting, we sit in the basement. Vehicles have not been able to drive to the hospital for two days. </p> <p dir="ltr">“‘The Russians forced 400 people from neighbouring houses to come to our hospital. We can’t leave’.”</p> <p dir="ltr">Mr Kirilenko added that the hospital had been “practically destroyed” by the Russian forces, but that staff have continued to work and treat patients in the basement.</p> <p dir="ltr">“I appeal to international human rights organisations to respond to these vicious violations of the norms and customs of war, to these blatant crimes against humanity,” he said.</p> <p dir="ltr">“Russia and every citizen involved in crimes in Ukraine must be punished!”</p> <p dir="ltr">Mr Kirilenko said the hospital holding the “hostages” was the same one that was damaged by a strike last week, as Mariupol continued to suffer constant shelling.</p> <p dir="ltr">Russian troops have surrounded the city for nearly two weeks, with gas, running water and electricity cut off to the estimated 350,000 residents trapped there.</p> <p dir="ltr">The local council said about 2,000 cars left the city on Tuesday, with 2,000 others waiting to leave.</p> <p dir="ltr">However, as food and medical supplies dwindle, no aid has been allowed in.</p> <p><span id="docs-internal-guid-fa019eb7-7fff-7fda-e018-45f8494a695a"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

Legal

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What not to ask hotel staff when checking in

<p><span style="font-weight: 400;">A former hotel receptionist has shared the annoying question she would constantly get asked by demanding guests. </span></p> <p><span style="font-weight: 400;">Janessa Richard acted out the scenario to her TikTok followers, showing how unreasonable some customers can be, and why hotel staff get so fed up. </span></p> <p><span style="font-weight: 400;">Janessa plays both the role of the receptionist and the rude customer in the reenactment, as she begins to demand a price reduction. </span></p> <p><span style="font-weight: 400;">"I was actually just online, and I saw a rate for $89 and I'm pretty sure we are paying $129, so you're gonna need to match that price if you want to keep us as your guests," Janessa, as the customer, begins.</span></p> <p dir="ltr">Obliging with the customer’s request, she asks the next logical, and very reasonable, request: if she can see the competing price on the customer’s phone.</p> <p dir="ltr">However, the simple question causes the customer to snap back.</p> <div class="embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2F7003760114041670918&amp;display_name=tiktok&amp;url=https%3A%2F%2Fwww.tiktok.com%2F%40janessarichard%2Fvideo%2F7003760114041670918%3Fis_copy_url%3D1%26is_from_webapp%3Dv1%26lang%3Den&amp;key=59e3ae3acaa649a5a98672932445e203&amp;type=text%2Fhtml&amp;schema=tiktok" width="340" height="700" scrolling="no" title="tiktok embed" frameborder="0" allow="autoplay; fullscreen" allowfullscreen="true"></iframe></div> <p dir="ltr">"Well, that's not gonna work because I don't have it on my phone anymore. That was like an hour ago," she says.</p> <p dir="ltr">The receptionist tries to offer a number of different solutions, but the entitled guest refuses to cooperate.</p> <p><span style="font-weight: 400;">"Oh my gosh. Why do you have to make this so complicated? I don't remember what the website was. I just need you to match that rate, or else we're gonna go elsewhere".</span></p> <p><span style="font-weight: 400;">The video concludes with Janessa explaining that they require proof of the cheaper pricing, as she continues to stay calm in conversation. </span></p> <p><span style="font-weight: 400;">She captioned the video, "When people don't understand how price matching works".</span></p> <p><span style="font-weight: 400;">The video has racked up over 200,000 views, with many people in the comments empathising with her tolerance of the service industry. </span></p> <p><span style="font-weight: 400;">Others who also work in the hotel industry commented their own experiences of dealing with difficult customers with price matching debacles. </span></p> <p><span style="font-weight: 400;">While many hotels do offer price matching discounts, as shown by Janessa’s clip, the guest has to show proof of the cheaper rate on a competing website. </span></p> <p><em><span style="font-weight: 400;">Image credit: Getty Images</span></em></p>

Travel Tips

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Queen stays at Balmoral despite staff member testing positive

<p>Despite a member of the Queen’s staff at her Balmoral summer estate, testing positive for COVID-19, the Queen has decided she will be “carrying on at Balmoral as normal” a source claims.</p> <p>Her Majesty, 95, is double-vaccinated and she’s decided to stay on at Balmoral while the employee who tested positive was sent home on Saturday.</p> <p>Spokespeople for Buckingham Palace in London have said all the staff at Balmoral are tested for COVID on a daily basis and are wearing facemasks at all times.</p> <p>But royal insiders suggest the Queen and her family could be waiting for the results of their own PCR tests.</p> <p><strong>Staying in her beloved Scottish sanctuary</strong></p> <p>It’s been reported her Majesty decided to stay in Scotland so she could ‘get back to normal,' following the death of Prince Philip in April and the public spats between Buckingham Palace and Harry and Meghan.</p> <p><img style="width: 0px; height: 0px;" src="/nothing.jpg" alt="" data-udi="umb://media/200733da73f04977b0c6c98781030eb8" /><img style="width: 345.21484375px; height: 500px;" src="https://oversixtydev.blob.core.windows.net/media/7843241/the-queen-um-2.jpg" alt="" data-udi="umb://media/200733da73f04977b0c6c98781030eb8" /></p> <p>The monarch, who once described COVID as a “plague sweeping the planet”, has her Scottish castle full of relatives including Prince Andrew and his ex-wife Sarah Ferguson, Princess Beatrice and husband Edoardo Mozzi, and Prince Edward and Sophie, Countess of Wessex.</p> <p>The Duke and Duchess of Cambridge and their children are expected to arrive later this month.</p> <p>Scotland has been a welcome retreat for the royal family since Queen Victoria's day, with the Windsors relaxing and enjoying country pursuits in the stunning setting of the Scottish Highlands.</p> <p>Sources have reported that since the employee came up positive on Saturday, most staff were sent home and the staff canteen and bar were shut.</p> <p>The royals themselves are “pretty much carrying on as they were” before the positive test. However, the Queen and her family missed Sunday's church service on the Scottish estate - with insiders suggesting they may have done so while they wait for the results of their Covid PCR tests.</p> <p>Under government guidance, people in England and Northern Ireland who have had two COVID vaccine doses, no longer have to self-isolate if they come into contact with someone who has tested positive.</p> <p>Instead of undergoing 10 days of house-arrest, they are now advised to take a PCR test. They are also advised to wear facemasks in enclosed spaces and to limit contact with others, particularly the clinically vulnerable.</p> <p><em>Photo: Getty Images</em></p>

International Travel

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Hospital staff host heartwarming ceremony for pregnant couple

<p><span style="font-weight: 400;">With the COVID-19 pandemic disrupting special events all over the world, especially weddings, one Bay Area couple in the US weren’t the exception - but their attempts to tie the knot came with several big surprises.</span></p> <p><span style="font-weight: 400;">Californian Jeff Nunes and his now-wife Fatima, have been together for 12 years and trying for a baby for a while. </span></p> <p><span style="font-weight: 400;">They were also due to marry last year, but the ceremony was delayed due to the pandemic.</span></p> <p><span style="font-weight: 400;">But, this year Fatima found out she was pregnant, and when she was taken to the hospital for issues with her kidney and bladder last week, there was talk that the baby could come at any time.</span></p> <p><span style="font-weight: 400;">“The patient mentioned that she would like to get married before having birth,” said Deedee Pubien, the unit director of the Birth Center at UCSF Benioff Children’s Hospital.</span></p> <p><span style="font-weight: 400;">The staff prepared a surprise for the couple - a small outdoor wedding in the hospital’s garden courtyard on the hospital’s third floor.</span></p> <p><span style="font-weight: 400;">“When I walked in to get married to my wife. Just her, myself, and a witness, there was a whole ceremony planned for us!” Jeff said.</span></p> <p><span style="font-weight: 400;">“I’m standing there on the edge of the carpet with rose petals that nurses and doctors threw down and [Fatima] comes out and has a wedding gown on and she is pregnant of course. Eight months pregnant looking beautiful, amazing, and she starts crying, then I start crying with joy,” he continued.</span></p> <blockquote style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/CScYanUJXad/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="13"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div> </div> </div> <div style="padding: 19% 0;"></div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"></div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" rel="noopener" href="https://www.instagram.com/p/CScYanUJXad/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank">A post shared by UCSF Health (@ucsfhealth)</a></p> </div> </blockquote> <p><span style="font-weight: 400;">Pubien said: “Seeing their faces, seeing their smiles and their tears - but out of joy, that was the best moment.”</span></p> <p><span style="font-weight: 400;">And, just 24 hours after they toasted the newlywed couple with non-alcoholic sparkling cider, Fatima went into labour and gave birth to their son, Logan.</span></p> <p><span style="font-weight: 400;">“I’m a dad, I’m happy, and I don’t think there are any words that can explain that. Just happiness, pure happiness,” Jeff said.</span></p> <p><span style="font-weight: 400;">Baby Logan was born four and a half weeks premature, but his dad says he is healthy, happy, and beautiful.</span></p> <p><span style="font-weight: 400;">With the surprising turn of events, the new dad has advice for others in similar situations.</span></p> <p><span style="font-weight: 400;">“Don’t give up. We didn’t think it was going to happen and it did, and we are blessed, and we prayed and we were given a wonderful blessing in our life that we are going to nurture and take care of,” he said.</span></p> <p><em><span style="font-weight: 400;">Image: UCSF Health / Instagram</span></em></p>

Relationships

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Two-thirds of staff at infected nursing home unvaccinated

<p>Five residents at an aged care home in Sydney's northwest have tested positive to COVID-19.</p> <p>SummitCare in Baulkam Hills sent a letter last night informing residents that those who tested positive were "resting comfortably and not displaying any symptoms".</p> <p>The residents have been transferred to Westmead Hospital as a "precautionary measure".</p> <p>The rise in infections among residents comes after two nurses had worked at the facility while unknowingly infectious.</p> <p>Despite 96 per cent of residents in the home being vaccinated, it was revealed that only one-third of staff members had received the COVID-19 jab.</p> <p>Summit Care's chief operating officer Michelle Sloane said that one of the infected staff members was unvaccinated and the vaccination status of the other worker was "unclear".</p> <p>The response caused an outcry from the daughter of one of the infected residents, who told the ABC she had assumed all the staff would have been vaccinated.</p> <p>"I think it's a disgrace. If I had known, that would've meant I would've made other decisions around my parents," she said.</p> <p>She then took to social media to blast reports from the facility that the residents are in “good spirits”, saying that is far from the truth.</p> <p>“What nonsense,” she wrote.</p> <p>“My father is terrified and is positive. Staff have been told to not talk to residents to minimise interaction. Please remember they are human and are frightened. Bring in social workers!”</p> <p>Speaking to Sunrise, Deputy Premier John Barilaro said he was "alarmed" to hear that two third of the staff at the facility were unvaccinated.</p> <p>"I'm like every other Australian and wondering why our frontline workers in aged care have not been vaccinated," he said.</p> <p>"It's something that is alarming and yes the Federal Government set a timeline of the middle of September for workers to be vaccinated.</p> <p>"I think that today what we have seen overnight and yesterday, it's a reminder that this class of work, these frontline workers, must have priority and I would encourage those aged care facilities to get out and trying to vaccinations up before September."</p>

News

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"I cried so much": Woolies shopper floored by stunning staff gesture

<p><span style="font-weight: 400;">A Woolworths shopper has shared the unexpected act by a staff member while she was paying for groceries.</span></p> <p><span style="font-weight: 400;">Posting the story on Facebook, Victorian shopper Sammy said the kind Woolworths checkout worker left her in tears while she was going through the self-serve checkout.</span></p> <p><span style="font-weight: 400;">The customer said she was in a distressed state while out shopping at her local store following the death of her dog earlier that day.</span></p> <p><span style="font-weight: 400;">When the employee asked if she needed help at the checkout, Sammy shared what had happened and the worker went and picked up a box of Cadbury Favourites chocolates for the grieving customer to take home.</span></p> <p><span style="font-weight: 400;">“Today I lost my beautiful German shepherd, I had to duck into [Woolworths] for dinner,” she wrote.</span></p> <p><span style="font-weight: 400;">“We still need to wear masks in Ballarat, Victoria. I’m at the self-service checkout and I’m asked if I was OK, my eyes must’ve said it all.</span></p> <p><span style="font-weight: 400;">“I told her my dog passed this morning and she came back with these and gave her condolences. I cried so much in my car.</span></p> <p><span style="font-weight: 400;">“A beautiful act of kindness from your staff.”</span></p> <p><span style="font-weight: 400;">A Woolworths representative replied to Sammy’s post, saying the supermarket was proud of their worker’s kind actions.</span></p> <p><span style="font-weight: 400;">“We wish to extend our sincere condolences to you and your family during this difficult time,” they said.</span></p> <p><span style="font-weight: 400;">“We’re glad to hear that one of our team members at our Ballarat store could see that you weren’t OK and give you a box of Cadbury Favourites.</span></p> <p><span style="font-weight: 400;">“We’ve already provided your feedback to the Ballarat Store Management team so the team member in question receives the recognition she deserves.”</span></p> <p><em><span style="font-weight: 400;">Image: Facebook</span></em></p>

Family & Pets

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Former MasterChef judge George Calombaris hit "rock bottom"

<div class="post_body_wrapper"> <div class="post-body-container"> <div class="post_body"> <div class="body_text redactor-styles redactor-in"> <p>Former MasterChef judge George Calombaris has said that he hit "rock bottom" after being fined $200,000 for underpaying 515 staff between 2011 and 2017.</p> <p>He told<span> </span><a rel="noopener" href="https://www.heraldsun.com.au/entertainment/page-13/former-masterchef-judge-george-calombaris-refusing-to-hide-from-past-mistakes/news-story/0c0df646d65436ac3b8c9908247070a7" target="_blank"><em>The Herald Sun</em></a><span> </span>that he is ready for the "next chapter" in his life, despite his business being audited for the next three years to ensure no staff are underpaid.</p> <p>"I have hit rock bottom, but I have only written chapter one. Chapter two is ready to be written and I can only learn from my good, bad and ugly," he said.</p> <p>"Hopefully I can be an example, not only to my kids, but to young industry people that these are the lessons that you need to think of."</p> <p>He was also fired from his MasterChef role alongside co-judges Gary Mehigan and Matt Preston during the controversy as they were not able to reach a salary agreement with Ten.</p> <blockquote style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" class="instagram-media" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/COrs4PElXJ1/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="13"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"></div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"></div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"></div> </div> </div> <div style="padding: 19% 0;"></div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"></div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" rel="noopener" href="https://www.instagram.com/p/COrs4PElXJ1/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank">A post shared by George Calombaris (@gcalombaris)</a></p> </div> </blockquote> <p>Calombaris told<span> </span><em>The Herald Sun</em><span> </span>that he still talks to his Masterchef friends.</p> <p>"We walk and talk, occasionally we exchange cakes we cook at home. We were in each other's pockets for 11 years of MasterChef," he joked.</p> <p>He's expecting to make a return to public life soon as he is on a panel to talk at a restaurant and catering event in Melbourne.</p> <p>“I am on a panel to talk at a restaurant and catering event soon and I’m very excited about that,” he says.</p> <p>“I have a duty to make sure I can be out there, helping those who need to be helped in the industry that I love dearly, which is hospitality.”</p> </div> </div> </div> </div>

TV

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Coles staff rescue woman from costly scam

<p><span style="font-weight: 400;">The quick-thinking actions of a Coles employee and manager has saved a customer from losing hundreds in a sophisticated gift card scam.</span></p> <p><span style="font-weight: 400;">The Perth shopper shared the story on Twitter, recounting that she was attempting to buy $700 worth of gift cards at Coles when she was intercepted by two staff members.</span></p> <p><span style="font-weight: 400;">The customer was asked to buy the gift cards by someone impersonating her boss.</span></p> <p><span style="font-weight: 400;">It wasn’t until she spoke to Coes staff that she realised she was the “victim of a scam”.</span></p> <p><span style="font-weight: 400;">“Someone impersonated my CEO and told me to purchase $700 worth of gift cards,” she wrote on Twitter.</span></p> <p><span style="font-weight: 400;">“Luckily I was stopped by the friendly staff member and store manager of Coles and was handed the #ScamAlert leaflet. I’ve reported this to @CyberGovAU.”</span></p> <p><span style="font-weight: 400;">The Coles leaflet alerts shoppers to the dangers of the scam described on Facebook as the gift card “boss scam”.</span></p> <p><span style="font-weight: 400;">“Are you being scammed? Have you been told to buy gift cards to pay a ‘debt’ or emailed to buy them as ‘staff rewards’?” the leaflet reads.</span></p> <p><span style="font-weight: 400;">“The Australian government and legitimate businesses will NEVER demand payment with iTunes, Google Play, Steam or other gift cards and the email is not really from your boss.</span></p> <p><span style="font-weight: 400;">“Please do not provide the card numbers to the caller.”</span></p> <p><span style="font-weight: 400;">The leaflet encourages anyone suspecting they are a victim of a scam to contact a Coles manager, the police, or Scam Watch.</span></p> <p><span style="font-weight: 400;">A Coles spokesperson told 7NEWS.com.au that the supermarket had seen a spike in gift card scams recently.</span></p> <p><span style="font-weight: 400;">“Coles has seen an increase in gift card scams reported to Coles Customer Care, including instances where customers have been pressured into bulk purchasing iTunes gift cards or other gift cards to pay fake debts or fines,” the spokesperson said.</span></p> <p><span style="font-weight: 400;">“We have introduced a notification at the checkout that activates after five gift cards are scanned as a warning to customers bulk purchasing.”</span></p> <p><span style="font-weight: 400;">The supermarket has also trained their staff to look for customers spending significant amounts of money on gift cards and notify the store manager or ask the customer if they knew about the scams.</span></p> <p><span style="font-weight: 400;">“Coles has also added an ongoing message onto our in-store Coles Radio as further awareness to customers about potential gift card scams.”</span></p>

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