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Dad kicked off Jetstar flight for breaking cardinal rule

A dad has been kicked off a Jetstar flight after snapping a picture of his family boarding the plane from the tarmac. Jimmy Mitchell was with his wife Pauline and their two children as they went to board their flight from Sydney to Brisbane, where they were embarking on a cruise. As the family were boarding the plane from the tarmac, Jimmy quickly took a picture of his kids and his wife who were walking up the rear stairs of the plane. According to Jimmy, who is a seasoned traveller, he didn't hear an announcement be made that passengers were prohibited from taking photos on the tarmac because the plane was refuelling. He was eventually able to board the flight after being confronted by cabin crew, but described the debacle as “one of the most traumatic experiences” he’s had. In a viral TikTok, he alleged that while he was taking the photo, a cabin crew member called him an “idiot”. He said that when she tried to get his attention to put the device away it left him embarrassed and shocked. “This is the worst experience I’ve ever had flying,” he said in the clip. “I try and get on the plane, I take a photo of my kids as they get on the plane, in flight mode, and the lady calls me an idiot,” he said. After he confronted the staff member, Mr Mitchell claims he was told he won’t be allowed to board the flight. “I turned around in disbelief because I was half way up the stairs at this point. I basically stormed over to her and I was like, ‘Are you serious? What did you just call me?’ “She was basically saying ‘you can’t take photos on the tarmac, you can’t take photos on the tarmac’.” The pair allegedly went back and forth before the father-of-two, known for his travel content, was rejected from boarding the plane. “If she had literally just said anything else, like ‘get off your phone’, I would have done it.” “Apparently, they made an announcement, but I had noise cancelling headphones, Pauline (wife) told me after the fact – I didn’t hear it, there was no notifications about it, there was no signage, no nothing." “All she had to do was say something constructive. ‘Get off your phone,’ ‘you can’t have your phone out’ and I would have been like ‘sorry’, but she screams across the tarmac calling me an idiot.” “I can see how she maybe felt I was being intimidating because I am a big guy and I am a loud guy. She turns around to me and goes ‘you almost assaulted me, get off the tarmac, you’re not getting on this plane’.” Mr Mitchell then walked back inside the terminal where he awaited further instructions, and was later able to board the flight “after cooler heads prevailed” but wants the airline to apologise to him and his family over the “stressful” situation. “The way they treated Pauline and the kids and not allowing me to communicate with them what was going on, was completely unacceptable,” he said. The debacle has sparked a huge debate on his TikTok and Instagram over who is in the wrong. “Wow … that’s insane! So sorry that happened to you!” one person wrote. “Take it further and don’t let them get away with what they have done,” a second person said. However, others were quick to comment that as a seasoned traveller, Jimmy should've been well versed in the rules of not taking photos on the tarmac. Image credits: TikTok

Travel Trouble

Turtles on the tarmac could delay flights at Western Sydney airport

<a href="https://theconversation.com/profiles/ricky-spencer-158597">Ricky Spencer</a>, <a href="https://theconversation.com/institutions/western-sydney-university-1092">Western Sydney University</a>; <a href="https://theconversation.com/profiles/deborah-bower-283709">Deborah Bower</a>, <a href="https://theconversation.com/institutions/university-of-new-england-919">University of New England</a>; <a href="https://theconversation.com/profiles/james-van-dyke-351841">James Van Dyke</a>, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a>; <a href="https://theconversation.com/profiles/michael-b-thompson-351796">Michael B. Thompson</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a>, and <a href="https://theconversation.com/profiles/richard-thomas-1451841">Richard Thomas</a>, <a href="https://theconversation.com/institutions/western-sydney-university-1092">Western Sydney University</a> Amid the controversy surrounding <a href="https://www.abc.net.au/news/2023-06-27/western-sydney-airport-flight-paths-made-public/102524808">preliminary flight paths</a> for <a href="https://www.westernsydneyairport.gov.au/">Western Sydney’s new airport</a>, another potential challenge is looming: turtles on the tarmac. The land surrounding Sydney’s newest airport is prime nesting area for native turtles. This may create problems for the airport’s operations. Turtle invasions at airports are not unprecedented. In recent years, a freshwater turtle was found wandering around <a href="https://m.facebook.com/SydneyAirport/photos/a.302787769759897/2906361926069122/?type=3&locale=zh_CN">Sydney Airport</a>, which is built on Botany Bay. In 2021, a turtle strolling across a runway in Japan <a href="https://www.theguardian.com/world/2021/sep/28/turtle-slow-moving-reptile-delays-five-planes-at-japan-airport">delayed five planes</a>. A few years earlier, a passenger plane <a href="https://qcostarica.com/turtle-shuts-down-limon-airport/">aborted takeoff</a> because a 1.5m leatherback turtle was on the runway. And at John F. Kennedy International Airport in New York, employees <a href="https://globalnews.ca/news/644989/nyc-airport-gets-barrier-to-protect-runway-from-armoured-short-slow-moving-turtle-threat/">carried 1,300 turtles</a> off the tarmac in one nesting season alone. Our expertise spans zoology, conservation biology and ecology. We know individual freshwater turtles can wander well beyond their wetland habitat into areas where they pose a risk to aviation safety, if proper planning is not in place. We urge authorities to incorporate turtle-friendly features into the airport’s design and make contingency plans for these remarkable reptiles. <figure><iframe src="https://www.youtube.com/embed/vHbM3ytHKdA?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption>Western Sydney airport: construction is well underway.</figcaption></figure> <h2>Western Sydney airport is turtle nesting habitat</h2> Freshwater turtles face an <a href="https://www.sciencedirect.com/science/article/pii/S0960982220306369">uncertain future</a>. Their numbers in Australia are <a href="https://www.nature.com/articles/s41598-019-39096-3">declining</a>. Globally, more than half of all freshwater turtle species face <a href="https://www.cell.com/current-biology/fulltext/S0960-9822(20)30636-9">extinction</a>. <a href="https://www.publish.csiro.au/zo/zo17065">Collisions with vehicles</a> are a main cause of death for adult freshwater turtles across south-eastern Australia. And data collected through the <a href="https://1millionturtles.com">1 Million Turtles</a> citizen science tool <a href="https://TurtleSAT.org.au">TurtleSAT</a> reveals Western Sydney is a roadkill hotspot. Wetlands, including the area around the new airport at Badgerys Creek, serve as prime nesting habitat. Citizen science data also feeds into our world-first predictive <a href="https://emydura6.users.earthengine.app/view/predicted-nests-and-water-bodies">nest mapping tool</a>, which confirms Sydney’s newest airport is prime nesting area for both long- and short-neck turtles. <figure class="align-center "><img src="https://images.theconversation.com/files/535185/original/file-20230703-213604-aa70gw.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/535185/original/file-20230703-213604-aa70gw.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=537&fit=crop&dpr=1 600w, https://images.theconversation.com/files/535185/original/file-20230703-213604-aa70gw.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=537&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/535185/original/file-20230703-213604-aa70gw.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=537&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/535185/original/file-20230703-213604-aa70gw.jpg?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=675&fit=crop&dpr=1 754w, https://images.theconversation.com/files/535185/original/file-20230703-213604-aa70gw.jpg?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=675&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/535185/original/file-20230703-213604-aa70gw.jpg?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=675&fit=crop&dpr=3 2262w" alt="" /><figcaption>Left, hotspots of turtle roadkill in Western Sydney. Right, predicting turtle nesting areas at Western Sydney airport. TurtleSAT and 1 Million Turtles</figcaption></figure> Turtles nest throughout the airport district from November to January. Given the number of wetlands and the extent of cleared, open vegetation, turtles can be expected to emerge from the water and traverse the entire area during this period. Between nesting seasons, eastern long-necked turtles often move between wetlands on rainy days. Redirecting turtles away from runways (and roads) is a challenging but feasible task. It requires proactive planning, integration of turtle-friendly design elements, and recognition of their significance in environmental impact assessments. Construction of the Western Sydney airport involved filling in streams and farm dams. The Environmental Impact Statement for the project, released in 2016, <a href="https://www.westernsydneyairport.gov.au/sites/default/files/WSA-EIS-Volume-2a-Chapter-16-Biodiversity.pdf">recognised</a> the threat to turtles. To mitigate the impact on aquatic animals generally, the proponents planned to salvage and relocate them to nearby habitats deemed suitable. A spokesperson for Western Sydney airport, contacted for comment on this story, said all of the required wildlife and risk management procedures would be in place when the airport opens in late 2026. She said the turtle habitat was well outside of the airport site, so the risk of turtles on the runway was negligible. But around the airport, many streams and wetlands remain. So we believe there’s still a chance turtles will enter the airport grounds and, potentially, walk onto runways. <h2>Turtles at the crossroads</h2> Turtles are often little more than an afterthought in hectic construction plans and timetables. Wetlands are often filled in and roads built without any thought to wildlife crossings. Our study of the wetlands of Western Sydney, and the corridor between north-western and south-western Sydney, found up to 25% of wetlands were lost <a href="https://www.biorxiv.org/content/10.1101/2020.06.22.12736">in the last decade alone</a>. <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=45&auto=format&w=600&h=754&fit=crop&dpr=1 600w, https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=30&auto=format&w=600&h=754&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=15&auto=format&w=600&h=754&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=45&auto=format&w=754&h=948&fit=crop&dpr=1 754w, https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=30&auto=format&w=754&h=948&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/535249/original/file-20230703-240908-y2xpsk.png?ixlib=rb-1.1.0&q=15&auto=format&w=754&h=948&fit=crop&dpr=3 2262w" alt="A map showing the change in western Sydney wetland surface area between 2010 and 2017 by local government area" /></a><figcaption>Change in western Sydney wetland surface area between 2010 and 2017 by local government area: more than 1% increase (green), 0-10% decrease (orange), more than 10% decrease (red). Harriet Gabites, Author provided</figcaption></figure> While groups such as <a href="https://www.wildconservation.com.au/turtle-rescues-nsw/">Turtle Rescue NSW</a> can relocate wildlife such as turtles, eels and fish, many animals die when streams and wetlands are <a href="https://www.westernsydneyairport.gov.au/sites/default/files/WSA-EIS-Volume-2a-Chapter-16-Biodiversity.pdf">drained and filled</a> during development. Western Sydney’s new airport offers an opportunity to break this pattern. Construction has passed the half-way mark but it’s not too late to incorporate turtle-friendly infrastructure such as <a href="https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1466&context=theses">specialised underpasses</a> and <a href="https://onlinelibrary.wiley.com/doi/full/10.1002/wlb3.01012">fencing</a> to guide these slow-paced wanderers away from high-risk areas. We also need monitoring programs to check interventions are working and identify any problems along the way. <a href="https://theconversation.com/our-turtle-program-shows-citizen-science-isnt-just-great-for-data-it-makes-science-feel-personal-155142">Our research</a> emphasises education and awareness campaigns foster a culture of understanding and respect. This is important to ensure the long-term survival of turtles in the region. <h2>It’s not too late for Western Sydney’s turtles</h2> We must prioritise turtle-friendly design and integrate turtles into environmental impact assessments for major developments. The likely presence of turtles on runways at Western Sydney’s new airport warrants immediate attention. The project and its network of major roads are a chance to demonstrate how major urban infrastructure and wildlife can coexist harmoniously. <hr /> We acknowledge the vital contribution of Western Sydney University masters student Harriet Gabites to research on the turtles of Western Sydney and this article.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/208930/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> Image credits: Getty Images <a href="https://theconversation.com/profiles/ricky-spencer-158597">Ricky Spencer</a>, Associate Professor of Ecology, <a href="https://theconversation.com/institutions/western-sydney-university-1092">Western Sydney University</a>; <a href="https://theconversation.com/profiles/deborah-bower-283709">Deborah Bower</a>, Associate Professor in Zoology and Ecology, <a href="https://theconversation.com/institutions/university-of-new-england-919">University of New England</a>; <a href="https://theconversation.com/profiles/james-van-dyke-351841">James Van Dyke</a>, Associate Professor in Biomedical Sciences, <a href="https://theconversation.com/institutions/la-trobe-university-842">La Trobe University</a>; <a href="https://theconversation.com/profiles/michael-b-thompson-351796">Michael B. Thompson</a>, Emeritus Professor in Zoology, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a>, and <a href="https://theconversation.com/profiles/richard-thomas-1451841">Richard Thomas</a>, Senior lecturer, <a href="https://theconversation.com/institutions/western-sydney-university-1092">Western Sydney University</a> This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/turtles-on-the-tarmac-could-delay-flights-at-western-sydney-airport-208930">original article</a>.

Domestic Travel

Why can’t I use my phone or take photos on the airport tarmac? Is it against the law?

<a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Mobile phones are not allowed to be used while on a plane because they can interfere with the aeroplane’s navigation instruments and <a href="https://theconversation.com/heres-the-real-reason-to-turn-on-aeroplane-mode-when-you-fly-188585">cause various safety and social issues</a>. As soon as the plane lands, we’re permitted to turn off flight mode, but at some airports we can’t get much of a signal. That’s because airports are known as mobile signal “<a href="https://thepointsguy.com/news/slow-connection-airport-tarmacs/">dead zones</a>” due to a lack of mobile towers – they can’t be placed at the airport itself due to height restrictions. Any nearby mobile towers would be located away from the airport’s runway systems to avoid interfering with the aeroplane’s flight path, especially take-off and landing direction. Most airports put up indoor repeater antennas within the airport terminal; these help increase the mobile signal strength coming from the nearest mobile tower somewhere near the airport. But you won’t be allowed to make calls while walking away from the plane, anyway. <h2>Why can’t I use my phone on the tarmac?</h2> As we are taxiing in, the <a href="https://www.qantas.com/au/en/qantas-experience/onboard/communication.html">cabin crew</a> remind us not to smoke outside of designated areas at the terminal and not to use our mobile phones until we are inside the terminal building. If you exit the plane down the rear stairs, why aren’t you allowed to use your phone once away from the aeroplane, if you can get a signal? Surely it won’t affect navigation. The answer is manifold, and regulations aren’t the same across the world. In Australia, a <a href="https://www.casa.gov.au/operations-safety-and-travel/travel-and-passengers/onboard-safety-and-behaviour/using-your-electronic-devices-flights">government regulation</a> prohibits the use of mobile phones on the tarmac – the aeroplane movement and parking area of the airport. You won’t be fined if you whip your phone out while walking to the terminal, but the airline may admonish you for not following the rules. However, if you decide to (<a href="https://www.smh.com.au/national/victoria/woman-arrested-after-running-onto-tarmac-at-melbourne-airport-20151125-gl7bkq.html">run around on the tarmac</a>, you could get arrested by federal police. The airport tarmac is very busy not just with aircraft, but also baggage carts, catering trucks, aeroplane waste removal trucks, and fuel trucks. Getting passengers off the tarmac and into the terminal building quickly and safely is a priority for the staff. If you are distracted while walking to the terminal building because you’re talking on your phone, it can be <a href="https://www.theguardian.com/us-news/2023/jan/25/alabama-airport-worker-killed-jet-engine-safety-warnings">highly dangerous and even deadly</a> if you end up too close to an operating plane. An operating jet engine is extremely hot and has a strong exhaust. Additionally, the front of the engine has a low-pressure area called an <a href="https://www.ukfrs.com/guidance/search/aircraft-systems-and-construction">ingestion zone</a> that can suck in a person. Ground staff are trained to stay at least ten metres away from this area. However, this information is not shared with the passengers. <h2>A myth about fuel</h2> You may have heard that mobile phones are a fire hazard near fuel, and aeroplanes are, of course, refuelled on the tarmac. However, the chances of fuel catching fire during this process are extremely low, because the refuelling truck is <a href="https://safetyfirst.airbus.com/safe-aircraft-refuelling/">bonded and “grounded” to the plane</a>: the operator attaches a wire to the aircraft to move built-up static electricity to the ground to prevent any chance of a spark. <figure class="align-right zoomable"><figcaption></figcaption></figure> There have been stories in the press about mobile phones sparking <a href="https://www.verizon.com/about/news/vzw/2014/12/fact-or-fiction-using-a-cell-phone-at-the-gas-station-can-cause-a-fire">fires at petrol stations in Indonesia and Australia</a>, but these turned out to be inaccurate. There is <a href="https://www.nfpa.org/assets/files/AboutTheCodes/30A/FI%20-%20NFPA%2030A-2015%20Para%208.3.1%20-%20Attachments%2014-19.2017-04-04.pdf">no evidence a phone can spark a fire at a fuel pump</a>, despite the warning labels you might see. Either way, the chances of a mobile phone causing this on the tarmac with a refuelling truck that is grounded to the aeroplane are extremely low, not least because the passenger permitted areas and refuelling areas are completely separated. <h2>Why are we told not to take photos on the tarmac?</h2> This rule varies from airport to airport depending on their <a href="https://www.tsa.gov/travel/frequently-asked-questions/can-i-film-and-take-photos-security-checkpoint">security processes</a>. Such restrictions are carryovers from the changes to airport security following the <a href="https://heinonline.org/HOL/P?h=hein.journals/jlecono50&i=739">September 11 2001 terrorist attacks</a>. The now federalised security teams, TSA (Transportation Security Administration) in the United States and the Department of Home Affairs in Australia, change their processes frequently to prevent having any identifiable patterns that could be used to create a security breach. The increased security measures also mean new technologies were introduced; airport security sections do not want photos taken of how they operate. The airport security process is a major choke point in the flow of passenger movement due to the screening process. If a passenger is perceived to be slowing the process down by taking photos or talking on their phone, they will be reminded to turn off their device and/or stop taking photos of security personnel and equipment. If you refuse to follow the rules of the screening process, you will be <a href="https://www.homeaffairs.gov.au/about-us/what-we-do/travelsecure/passenger-screening">denied entry</a> into the airport terminal gate area and miss your flight. Can you also get arrested for using your phone? Depends on the airport and country. I, for one, do not want to find out.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/207926/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, Professor/Head of Aviation, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Image credits: Getty Images This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-cant-i-use-my-phone-or-take-photos-on-the-airport-tarmac-is-it-against-the-law-207926">original article</a>.

Travel Tips

Update after 6-year-old’s lifesaving transplant was left on tarmac

A devastated mother has shared an update after her son’s lifesaving bone marrow transplant was mistakenly left on the tarmac at a US airport. Shalyn Eggleton’s son Mateoh suffers from a rare genetic disorder known as chronic granulomatous disease, which leaves his white blood cells unable to fight off certain types of bacteria. The six-year-old boy has trialled nine experimental treatments in the last year alone, all of which failed to cure his condition. Mateo’s final option was to undergo a bone marrow transplant which is very difficult to find a perfect biological match. After an anxious three-and-a-half-year wait, Mateoh was finally paired with a matching donor from the US and was set to have the procedure. In a catastrophic ordeal, the anxiously awaited transplant was mistakenly left on the tarmac at a US airport instead of being loaded onto the plane bound for Australia. On a Facebook group dedicated to her son’s health journey, Ms Eggleton wrote, “Absolutely shocked, disappointed, furious and angry at the health system in the news we received today,” “Unfortunately the donor cells from America have been ‘forgotten’ to be put on the courier plane to Australia, ultimately having to be sent back to where they were harvested to have more dry ice put in with them and stored. “When they will arrive in Australia, we don’t know. For transplant we don’t know a date now.” Thankfully, Mateoh’s mum was able to share positive news about her son’s health journey. “The cells have arrived in Brisbane, they have been tested,” his mum wrote. “They are viable. Transplant is a go ahead.” Mateoh will soon be admitted to hospital for his procedure, which will take place on March 13. “You give me the strength to smile through each day,” Ms Eggleton added. “Even though I’m not ready to see you suffer and deteriorate the next few weeks. “My boy this is your biggest fight, and I’ll be by your side every minute, hour, day, night, weeks and months. I’ll be fighting with you.” Prior to the happy update, Mateoh’s mum expressed her anger and disappointment over the transplant debacle. “This is totally unacceptable and a further investigation should be carried out and someone held responsible,” she had said. “They honestly won’t know the condition of the cells until they arrive in Australia and the labs test them. “This is our last option to trial. Mateoh isn’t getting any better, let’s make that clear.” The Australian Bone Marrow Donor Registry is responsible for organising and transporting bone marrow and blood stem cell donations for patients in Australia, working closely with hospitals to ensure transplants run smoothly. A spokeswoman for Queensland Children’s Hospital said Mateoh has been a long-term patient at Queensland Children’s Hospital, and his care team shared the family’s disappointment at the delivery delay of his transplant. “Mateoh’s donor cells are currently in transit to Australia and their delayed arrival will not adversely impact Mateoh’s care,” she said. “At all times our priority has been ensuring the donation remains viable so Mateoh’s bone-marrow transplant can safely proceed.” According to The Courier Mail, the Australian Bone Marrow Donor Registry CEO Lisa Smith stated that the registry were aware of the situation and that an urgent investigation is underway to determine the cause. Mateoh’s family have also created a GoFundMe to help with the medical expenses. Image credit: Facebook

Caring

Mum's horror after life-saving transplant is left on tarmac

A Queensland mother is desperately searching for answers after her sick young son’s critical bone marrow transplant was left on the tarmac in the United States. Six-year-old Mateoh had been waiting three and a half years for the transplant. His mother, Shalyn Eggleton, says she’s “really frustrated” and is living “in hell” as she tries to get to the bottom of how such an immeasurable mistake could happen. The family are yet to receive answers from officials on how long the transplant had been left at the airport and are now waiting for the marrow, which is a rare match to Mateoh, to be sent to Australia to assess whether it's still viable. "The biggest thing to understand is, how could something like a big medical protocol and procedure be left behind at an airport when it should technically be supervised 24/7?" Shalyn told Today. "We have received no reasons, nothing, pretty much. "I will be doing all that digging myself because it's unacceptable. "He's fought three and a half years...and for someone to be so neglectful and just naive when it comes to such a thing like this. "Like, this is what he's been waiting for and someone's just left it behind.” She continued. Mateoh suffers from chronic granulomatous disease, a genetic disorder that leaves his white blood cells unable to fight off certain types of infections. The 6-year-old also suffers from an additional syndrome that causes his red blood cells to attack his body. "Through the last 18 months, we trialled nine different things," Shalyn said. "Like plasma, different haem therapy drugs, adult chemotherapy drugs, but nothing has worked. "We were told at the end of last year I have to make the decision whether to do the transplant or not, knowing that it's our last option. "And looking how well he is (there was) no way I could stop treatment. "So my option was to go transplant, it did take a little bit to find a donor, our first donor actually rejected and declined...this donor has taken a while. "This person in America has gone out of their way to go and be harvested, it's not affected me, it's someone else that has donated to Mateoh and now that's been left behind. "It's a lot for us.” Shalyn shared that Mateoh is undergoing chemotherapy to “keep him going” while they wait for the transplant. "That's how we prolong it at the moment, chemo," she said. "All the blood we've been giving him, he has a significant iron overload. "That's what we need. We need the transplant to try and move on and try and fix him, because it's unfair on him." Images: Today show

Caring

Passengers are fuming after being left on tarmac in “boiling plane” for four hours

Qantas passengers are demanding compensation after their flight was diverted to a military base after a mechanical failure and were left on the tarmac for four hours. Flight QF171 left Melbourne at 9 am and was bound for Wellington, New Zealand, but the mechanical issue meant its intended landing at 2:35 pm was aborted. The plane was diverted to the Ohakea air base, which is 150kms north of the New Zealand capital, but passengers were unable to disembark due to no customs officials available. Passengers were unable to leave the plane until 7pm. "Sitting on the tarmac in the sun, getting extremely hot in the plane. Many passengers visibly distressed," one man wrote about his experience. Those on board complained that the plane was too hot, and they went without food after 11 am New Zealand time, which was when breakfast was served on the plane. Passenger Tracy Johnson spoke to <a rel="noopener" href="https://www.stuff.co.nz/travel/travel-troubles/117478058/passengers-stuck-on-qantas-flight-diverted-to-ohakea-air-base" target="_blank">Stuff NZ</a> and said that she felt ill by the time they disembarked and that she couldn’t understand why passengers weren’t allowed to wait in a room at the air base. "An elderly lady hugged me when we got off, she thought she was going to faint ... we all did," she said. "We need compensation." Passenger Ryan Newington from Melbourne said that people were “visibly distressed” on the flight. "The cabin staff have been very kind and considerate which is helping, but lots of people [are] understandably frustrated." New Zealand customs has since apologised for the delay. "We needed to divert staff from the Napier office to attend, so obviously there's a timelapse before they can get there physically," said Terry Brown, group manager board of operations with New Zealand Customs. "We did look to pre-clear the passenger process, we have pretty advanced information systems around the passengers that are on board the aircraft so were able to do that," he told <a rel="noopener" href="https://www.newshub.co.nz/home/travel/2019/11/qantas-flight-from-melbourne-to-wellington-lands-at-rnzaf-base-in-ohakea.html" target="_blank">Newshub</a>. Qantas has apologised as well. "We apologise to our customers for the disruption but safety will always be our first priority."

Travel Trouble

Virgin Australia slammed after crew takes break on tarmac

Flight delays are an unavoidable part of air travel, and while there’s not much we can do about bad weather and engine issues, passengers on a recent Virgin Australia flight from Launceston to Sydney would’ve found their delay hard to take. Especially when they were greeted with this sight: <img width="306" height="387" src="https://oversixtydev.blob.core.windows.net/media/7266385/virgin-australia.jpg" alt="Virgin -australia (1)"/> Image credit: Facebook The photographs, which were uploaded on Facebook, were taken by passengers after learning their flight would be delayed by an hour-and-a-half. Irritated passengers waited inside the terminal watching the crew take a smoko, with the captain reportedly saying the delay was due to 'crew needing a break'. One passenger said, “Our Virgin flight from Launceston to Sydney yesterday was running an hour and a half late. “We learned later in the flight, from the captain, that this was to give the crew a break... which they had taken in full view, while we watched from the gate.” <img width="500" height="298" src="https://oversixtydev.blob.core.windows.net/media/7266386/flight-attendants-virgin_500x298.jpg" alt="Flight -attendants -virgin"/> Image credit: Facebook “Not acceptable. The airline should organise their schedules without disruption to passengers,” another wrote. Virgin Australia responded to the incident in a statement to Daily Mail Australia. “We were required to replace the crew member so the flight could continue to safely operate,” a spokeswoman said. “Virgin Australia always prioritises the safety of our guests and team members and we sincerely apologise for any inconvenience caused.” What are your thoughts? Is the delay justified? Or is this not good enough from Virgin Australia? <a href="http://www.oversixty.com.au/travel/travel-insurance/?utm_source=over60&utm_campaign=travel-insurance&utm_medium=in-article-banner&utm_content=travel-insurance" target="_blank"><img src="http://media.oversixty.com.au/images/banners/Travel-Insurance_Website_GIF_468x602.gif" alt="Over60 Travel Insurance"/></a>

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