Woolies apologises after website failures
Woolworths has apologised after a “major delivery system outage” left customers disgruntled when online shopping orders were cancelled at the last minute.
A spokesman for the company confirmed the online ordering system went down on Sunday and continue to experience difficulties until Monday morning. This impacted orders scheduled for delivery on Sunday and Monday afternoon.
Some customers took to social media to complain how Woolworths continued to take orders despite the company being notified the system was down.
The spokesman said it was “with regret that unfortunately we were unable to process and pick customer orders and had to cancel customer deliveries due in these timeslots and are providing a full refund”.
“We have contacted customers by email and SMS directly,” the spokesman said.
However, some customers claim the notification came too late.
Woolworths said orders scheduled for delivery on Monday morning were distributed to customers “with minimal impact as were orders in WA and Sydney Metro”.
CEO & MD of Woolworths Food Group Brad Banducci apologised to customers “unreservedly”.
“Sunday and the start of the week are critical shopping days for our customers, including via online, and we are extremely disappointed to have let these customers down and apologise unreservedly,” he said.
“As well as a full refund we will be reaching out to each of these customers personally and will be compensating them with a $100 eGift card for the major inconvenience caused.”