Qantas' big move ahead of record-breaking holiday season
As the festive season approaches, Qantas is gearing up for its busiest Christmas holiday period in years. The airline has taken proactive measures to handle the anticipated surge in passenger numbers, with an additional boost to its international cabin crew.
More than 8.5 million passengers are expected to fly on Qantas and Jetstar services in December and January, marking a significant increase from the previous year – and the most passengers since the 2019-20 festive season.
To meet the demands of the busy holiday season, Qantas has expanded its international cabin crew team with the addition of 16 new faces. These recruits, having completed an eight-week intensive training program, are set to embark on their first flights just in time for the peak travel period. The new recruits will be contributing to flights destined for key international locations such as Japan (Narita), Hong Kong, and Singapore.
Phil Capps, Qantas executive manager for product and service, emphasised the airline's commitment to investing in staff training across all departments, including ground staff and cabin crew. The significant recruitment efforts in 2023, with 991 new international cabin crew and 394 new domestic cabin crew, reflect Qantas's dedication to providing exceptional service during the holiday season and beyond.
To ensure operational readiness, Qantas has brought forward maintenance on its aircraft, and up to 13 planes will be on standby as operational spares. The airline has also made a substantial boost to reserve staff to address unexpected sick leave situations. Over the past 12 months, almost 3,300 additional operational employees, including cabin crew, pilots, engineers, and airport customer service staff, have been recruited to enhance overall efficiency.
As part of the preparations for the busy travel period, Qantas and Jetstar are urging travellers to check-in online for domestic flights, arrive ahead of schedule, and adhere to baggage limits. The airlines emphasised that bringing excess carry-on baggage could lead to delays and urged passengers to be respectful and patient during the holiday rush. Additionally, Qantas warned about potential delays and cancellations due to bad weather and air traffic control issues.
Image: Qantas