Warning: The new Telstra scam leaving customers out of pocket
Telstra customers are being advised to keep an eye out for scam that has sent realistic looking fake bills to inboxes across the country.
The email is sent under the name “Telstra Team” and has been made to look like an authentic bill from the telecommunications company, containing an account and bill number, multiple links and branding that mimics Telstra’s.
Once the links are clicked on, the victims are redirected to a Telstra-branded phishing site that asks for customer’s login details.
After entering their username and password, recipients are taken to a second phishing page that looks like a payment form.
Any credit card information that is then given through this form is kept by cyber criminals.
Email security company MailGuard spoke 9News, saying the scammers have made sure that their con looks as legitimate as possible.
“These include employing high quality graphic elements such as Telstra’s branding in the email,” said MailGuard.
“A key feature is the inclusion of the sentence ‘If you have any questions or concerns about this email you can get in touch with us as Telstra.com/contact.”
Telstra said customers should “think twice before giving personal details online – instead, contact the sender using their publicly available contact details”.