Shannen Findlay
News

Woolworths customer’s disgusting “mouldy” find in grocery shopping

Woolies customers have taken to social media to complain about a disgusting find inside their grocery shopping. 

A number of disgruntled shoppers said they had a rather unpalatable experience when they cut open their strawberries. 

One woman said she bought two punnets on Sunday, but was forced to throw them out after cutting open the berries and finding bugs and mould inside. 

“Luckily for my daughter she cut her first strawberry and this is what she found. She then checked a few others and they are mouldy,” she said, and added her daughter was too scared to eat the other strawberries.

“Not sure if I have kept my (receipt) though to get a refund. Thought you should know,” she wrote.

Hi, I bought 2 bought 2 boxes of strawberries on Sunday 3rd Nov. Luckily for my daughter she cut her first strawberry...

Posted by Mary-Anne O'Malley on Monday, November 4, 2019

Another customer had their own unsatisfactory experience, writing sarcastically: “Hi Woolies, Thank you for the lovely visitor found in my freshly bought strawberries.”

Along with the post was a picture with what appeared to be mould and a maggot inside the strawberries. 

At least one other Facebook user commented suggesting they experienced the same thing. 

“What? A grub in fruit? What next bruises or blemishes? Unbelievable,” one user joked.

A third customer located in Victoria wrote to the supermarket giant, and complained about the customer service when she attempted to return her own packed of mouldy strawberries. 

“Gave me my money back after patronising me and making me feel like it was something I did,” she wrote Monday.

“I then went to their berries display and counted over 7 packets of mouldy (strawberries),” she said, sharing photos of the strawberry packets.

Woolworths quickly responded to the customer’s complaint.

“We take product quality seriously so we're just as concerned to see this,” a spokesperson said. 

“We understand how this can be quite frustrating.”

Woolies also responded to the two other complaints made, apologising to each woman and promising to look into each instance further.

“We're sorry to see this in your strawberries as we aim to have the freshest fruit available in stores,” they said. 

The supermarket spokesperson told Yahoo News Australia the weather conditions in Queensland caused some issues with strawberry suppliers. 

“Due to the extended hot, dry and windy conditions in Queensland, we’ve seen a short-term impact on the quality of strawberries,” they said. 

“We expect this to improve as we transition from the Queensland to Victorian strawberry seasons.”

Tags:
Woolworths, food, strawberries, mouldy food, fruit, news, supermarket