Queensland couple mistakenly charged $15k for flights to Melbourne
A couple looking forward to going on their much needed holiday have been instead wrongly charged $15,000.
Dennis and Pat Amor from Queensland were organising a trip to Melbourne to visit some family after two years of no flights thanks to the pandemic.
The pair called Qantas to help book the tickets and provided their credit card details – but were instead informed that their booking was rejected.
Pat however revealed that their booking was in fact not rejected and that the Qantas staff member had instead processed it 15 times.
"It's never declined and she apparently tried to push it over and over again,” she told A Current Affair.
The horrified couple had to check with Mastercard to see what the issue was and were shocked to find they were charged 15 times for the flights.
"They just said there was a bill of $15,000 on the card, being 15 transactions had gone through, so we were really flummoxed," Pat revealed.
They tried to get in touch with Qantas once again and time after time were unable to get through.
Eventually, a staff member got in touch who said they would sort it out with the finance team and call them later that day. They didn’t.
Mastercard however has since returned $11,000 of the couple’s money – but at the time of writing, $4,000 remains outstanding.
Qantas claims that the issue is with the Amor’s credit card and not with them, which Mastercard has refuted.
To top it off, the upset couple were told they could not fly Qantas until the matter was resolved and were required to use leftover credit from Jetstar to book their tickets.
"It doesn't seem fair to us. We are frustrated. We are angry."
Image: A Current Affair