Travel Tips

Thu, 19 Jul, 2018Danielle McCarthy

The world’s best new airline revealed

The world’s best new airline revealed

Singapore Airlines has been named as the world’s best airline in a prestigious award by Skytrax.

The airline, which was once known as the Queen of the Skies, took the top spot from last year’s winner Qatar.

Qatar came in second place followed by ANA All Nippon Airways, Emirates and EVA Air.

The awards, which included more than 335 airlines, are based on the ratings of more than 20 million travellers between August 2017 and May 2018.

Singapore Airlines also received the Best First Class award and the Best First Class Airline Seat.

The airline also received the title of the world’s best airline in March by TripAdvisor, after vowing to win back customers.

Singapore’s vice president of customer experience, Yeoh Phee Teik, told CNN: “We’re very ecstatic.

“I think we can attribute this to the hardworking team, which has continued to elevate the customer experience. We’re glad that our work has been recognised and our customers have voted for us to be the world’s best.”

The win comes just one year after Singapore Airlines introduced a revamped first class product.

Skytrax CEO Edward Plaisted said: “We congratulate Singapore Airlines on this fabulous achievement, being voted the World’s Best Airline by customers for a fourth time in the awards history.

“A key ‘wow’ factor for customers is consistency and this proved to be a real asset for Singapore Airlines who scored highly across both product and service. I am sure Singapore Airlines will also take great pride in winning the World’s Best First Class award, less than one year after they introduced their new first-class suites.”

World’s best airlines:

  1. Singapore Airlines
  2. Qatar Airways
  3. ANA All Nippon Airways
  4. Emirates
  5. EVA Air
  6. Cathay Pacific Airways
  7. Lufthansa
  8. Hainan Airlines
  9. Garuda Indonesia
  10. Thai Airways
  11. Qantas Airways
  12. Swiss International Airlines
  13. Japan Airlines
  14. China Southern Airlines
  15. Etihad Airways
  16. Austrian Airlines
  17. Air New Zealand
  18. Turkish Airlines
  19. KLM Royal Dutch Airlines
  20. Hong Kong Airlines

Comments