Travel Trouble

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10 hours lost at sea: Woman "lucky to be alive" after falling from cruise ship

<p>A British woman has been miraculously rescued after spending 10 hours in the Adriatic Sea at night after she fell from a cruise ship.</p> <p>Kay Longstaff, 46, fell from a Norwegian Star ship, which was sailing from Port of Vargarola near Pula, Croatia.</p> <p>She was taken to hospital on Sunday in the town of Pula and is believed to be out of danger.</p> <p>The woman fell from the ship about 95 kilometres off Croatia’s coast shortly before midnight on Saturday (8am AEST).</p> <p>A Croatian rescue ship found her swimming in the water on Sunday morning not far from where she was believed to have fallen.</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" class="i-amphtml-fill-content i-amphtml-replaced-content" src="https://static.independent.co.uk/s3fs-public/thumbnails/image/2018/08/19/20/kay-cruise-rescued.jpg?width=745&amp;height=558&amp;mode=max" alt="The Norwegian Star was 60 miles off the coast of Croatia when the woman fell" title="The Norwegian Star was 60 miles off the coast of Croatia when the woman fell" width="745" height="558" /></p> <p style="text-align: center;"><em>Kay, who fell overboard, being interviewed by local media. </em></p> <p>Speaking after the rescue, Kay told reporters <span>she felt "very lucky to be alive".</span></p> <p>“I fell off the back of the Norwegian Star and I was in the water for about 10 hours. These wonderful guys rescued me," she said. </p> <p>A hospital official confirmed: “The British woman brought to the hospital and her life is not endangered.”</p> <p>Croatian authorities are set to examine CCTV footage from the ship to find out how the woman fell overboard.  </p> <p>David Radas, the spokesman from Croatian Ministry of Maritime Affairs told <a href="https://www.thesun.co.uk/news/7050800/british-woman-fell-off-cruise-ship-croatia-saved-10-hours/">The Sun</a>: “It is still not confirmed whether the British woman has fallen off or jumped from the cruising ship.</p> <p>“Norwegian Star will examine their CCTV cameras.”</p> <p>A spokesman for the cruise company said: “A report was made that a guest aboard Norwegian Star had gone overboard while the ship was returning to Venice.</p> <p>“As soon as the report was made the ship began a search and notified the appropriate authorities.</p> <p>“The ship will be delayed on her return to Venice.”</p> <p>Ship captain Lovro Oreskovic added: “The British woman was exhausted when we pulled her out of the water.</p> <p>“We were extremely happy for saving a human life.”</p>

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Qantas plane’s terrifying mid-air plunge as pilot is left incapacitated

<p>An investigation has been launched by the Australian Transport Safety Bureau (ATSB) after an incident on a Qantas-owned cargo plane left a pilot incapacitated due to lost cabin pressure.</p> <p>The Boeing 737 departed from Brisbane on Wednesday night making its way to Melbourne when the crew were alerted to a “wing body overheat warning” causing a reduction of cabin pressure.</p> <p>The drop forced the crew to wear oxygen masks and descend 20,000 feet over Narrandera in southern NSW.</p> <p>Due to the First Officer becoming incapacitated, the captain was then forced to descend a further 8,000 feet and divert the aircraft to Canberra a little while after midnight.</p> <p>Emergency services were waiting at the airport from 11.46 pm on Wednesday, with firefighters and paramedics on standby. Both pilots were taken to hospital as a precautionary measure.</p> <p>As it was a freight service, no passengers were on board.</p> <p>The bureau is currently compiling evidence to find out exactly what caused the incident.</p> <p>“As part of the investigation, the ATSB will collect and examine information on the aircraft’s flight data recorders and interview maintenance and flight crew,” it said in a statement.</p> <p>The VH-XMO Boeing 737-376 was operated by Express Freighters Australia – a cargo airline based in Sydney. It is a subsidiary of Qantas.</p> <p>The airline claimed that the air conditioning system was partially at fault for the incident.</p> <p>“The Boeing 737 freighter diverted into Canberra on Wednesday night following a fault with the cabin on-board air conditioning system that affected the ability to maintain pressure in the cabin,” a Qantas spokeswoman said.</p> <p>“The aircraft landed normally in Canberra and the pilots went to the hospital as a precaution. They were discharged shortly after.”</p> <p>Qantas will be conducting its own investigation and the plane is currently being inspected by engineers.</p> <p>A final investigation report is expected by the end of the year.</p>

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Don’t get fooled by this annoying airport prank

<p>Most travellers are familiar with the urgent scan in an airport for an available power outlet, so that you can charge up a dying device before boarding a flight.</p> <p>Now, airport pranksters are preying on traveller’s desperation for battery power with a new trick.</p> <p>The jokesters are placing stickers of fake power outlets at airport gates and then watching with amusement as people unknowingly attempt to plug their charger into a sticker.</p> <p>The stickers look realistic, causing even the savviest to fall victim to the stunt.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Whoever put up this fake sticker of an open outlet at the airport, you are now my enemy for life. <a href="https://t.co/TYEJKmY6Zg">pic.twitter.com/TYEJKmY6Zg</a></p> — Brandon #BeForTheGame (@Atrioc) <a href="https://twitter.com/Atrioc/status/1026327505072869376?ref_src=twsrc%5Etfw">August 6, 2018</a></blockquote> <p>Sadly, the prank has gained a lot of traction and has started occurring in airports all over the world.</p> <p>“Whoever put up this fake sticker of an open outlet at the airport, you are now my enemy for life,” one person said on Twitter.</p> <p>The stickers have been placed in various places around the airport, including on garbage bins.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Will the person who’s putting fake outlet stickers all over the airport please die already thanks <a href="https://t.co/zamnWgQMlh">pic.twitter.com/zamnWgQMlh</a></p> — Alish Erman (@alishisthebest) <a href="https://twitter.com/alishisthebest/status/1019787984583847936?ref_src=twsrc%5Etfw">July 19, 2018</a></blockquote> <p>According to <em>The Sun</em>, the pranksters are getting their hands on these fake power point stickers by purchasing them online.</p> <p>Have you seen one of these power outlet stickers while travelling? Let us know in the comments below.</p>

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“Never ever again”: Passenger slams British Airways for serving inedible food aboard flight

<p>A businessman travelling with his family has slammed British Airways for serving food that made him ‘wretch’ as he claims to have been given ‘burnt chicken nuggets’ and substandard meals on his flight home from Mauritius.</p> <p>Adam Ball posted photos of the disappointing food on his social media, claiming that it was ‘truly awful’ and ‘inedible’. Mr Ball would have paid around $4,400 for return tickets to Mauritius.</p> <p>The images, which were posted on August 12, show three meals all appearing as unappetising as the next. Burnt chicken nuggets, vegetable lasagne and sausage, egg and burnt beans were all part of the menu.</p> <p>Mr Ball, who runs a plumbing and heating firm in Surrey, England said that the chicken nuggets were a part of the children’s meal and that he doesn’t think it’s "appropriate to feed to a dog let alone children".</p> <p>The vegetable lasagne was so terrible that it almost made Mr Ball vomit as was the sausage, egg and burnt beans.</p> <p>After filing a complaint with British Airways, Mr Ball said that he received a generic response from customer services and that he will "never ever again" fly with British Airways after this shocking experience.</p> <p>But the food wasn’t the only thing wrong with the flight, as Mr Ball claimed that there were "countless other problems with our recent long-haul BA flight."</p> <p>The comments on the British Airways Facebook page seemed to agree with his sentiment as the airline's social media is flooded with countless complaints.</p> <p>“The sad thing is, we are paying such extortionate prices for these flights – flights are often delayed, and service is terrible,” said Facebook user Dianne Gornall.</p> <p>Other users have pointed out the lack of communication from the airline as Debbie Leung asked: “Does BA actually respond to any complaints? We travelled with them in January from Hong Kong to London, cabin crew was rude, and the air quality was awful.”</p> <p>A spokeswoman from British Airways has said: “We pride ourselves on the quality of the meals we offer on board and have recently launched a multi-million-pound investment programme into our World Traveller catering.</p> <p>“Our team of expert chefs from around the world develop new menus every month to ensure our meals are full of flavour at 35,000ft.</p> <p>“We are sorry that our standards fell below our customer’s expectation on this occasion.</p> <p>“Feedback is always passed on to our catering teams who check the quality of the food we serve on board every week.”</p> <p>Have you ever had a terrible in-flight experience? Let us know in the comments below.</p>

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Fatal bridge collapse in Italy: Race to save survivors

<p>Hundreds of emergency rescue workers are in a race against time to find as many survivors as they can after a major highway collapsed in Italy’s city of Genoa.</p> <p>The incident, which occurred during a violent storm, saw 80 metres of the 50-year-old Morandi bridge collapse, sending vehicles, concrete debris and steel into a nearby river, railroad tracks and industrial zone below.</p> <p>Italy’s Prime Minister Giuseppe Conte revealed that 26 people have been found dead so far and 15 injured, although he fears the death toll will continue to rise.</p> <p>Mr Conte described the incident as an “immense tragedy”.</p> <p>Reportedly, unidentified fire brigade sources told Italy’s ANSA news agency that 35 people were confirmed dead.</p> <p>Mr Conte also thanked the hundreds of rescue workers working in the aftermath, saying “they saved people who fell 45 metres and are now alive and in the hospital”.</p> <p>Rescue official Emanuele Giffi said: “We’re not giving up hope, we’ve already saved a dozen people from under the rubble.</p> <p>“We’re going to work round the clock until the last victim is secured.</p> <p>“There are buildings that have been hit but it seems that all the victims were on the bridge,” Mr Giffi said.</p> <p>The cause of the collapse was not immediately clear, although a storm warning had been issued for Tuesday morning.</p> <p>The national motorways body said on its website that “maintenance works were being carried out on the base of the viaduct”.</p> <p>Experts say the collapse was likely caused by a construction flaw or long-term wear and tear.</p> <p>Due to a public holiday on Wednesday, the industrial zone below the highway was luckily almost empty when the incident occurred.</p> <p>Genoa resident Elizabeth told the <a href="http://www.bbc.co.uk/"><strong><u>BBC</u></strong></a>: “The state of the bridge always concerned us. Nobody has ever crossed that bridge with a light heart.</p> <p>“Everybody has always done it praying that the bridge wouldn’t fall down. Today that happened.”</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Si capisce meglio la portata con questo video <a href="https://twitter.com/hashtag/pontemorandi?src=hash&amp;ref_src=twsrc%5Etfw">#pontemorandi</a> <a href="https://twitter.com/hashtag/genova?src=hash&amp;ref_src=twsrc%5Etfw">#genova</a> <a href="https://twitter.com/hashtag/video?src=hash&amp;ref_src=twsrc%5Etfw">#video</a> <a href="https://twitter.com/hashtag/crollo?src=hash&amp;ref_src=twsrc%5Etfw">#crollo</a> <a href="https://t.co/c4XFXm4HuC">pic.twitter.com/c4XFXm4HuC</a></p> — Farmacia Serra (@farmaciaserrage) <a href="https://twitter.com/farmaciaserrage/status/1029332110606315520?ref_src=twsrc%5Etfw">August 14, 2018</a></blockquote> <p>The Morandi Bridge connects the A10 highway that goes toward France and the A7 highway that continues north toward Milan.</p> <p>The bridge was designed by the engineer Riccardo Morandi, and was built between 1963 and 1967 by the Italian Society for Water Pipelines.</p>

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In case you’re itching to know: Head lice may be living on your plane headrest

<p>Travelling on long-haul flights can already be an uncomfortable experience with minimal legroom, annoying passengers and terrible tasting food. So, with experts now having added head lice to that mix makes things even worse.</p> <p>Consultant dermatologist with the British Skin Foundation, Dr Sharon Wong told <em><a rel="noopener" href="https://www.thesun.co.uk/travel/6952529/holidaymakers-warned-they-risk-getting-head-lice-from-plane-seats/" target="_blank">The Sun</a></em> that there is a possibility that passengers could contract head lice from plane headrests because of the period they have spent away from human contact.</p> <p>“Head lice don’t fly or jump as they are wingless,” she said.</p> <p>“Most commonly they infect another person via close contact and survive by blood fed from the scalp. However, they can survive off the human host for up to 48 hours.</p> <p>“So, within that timeframe, lice and eggs that have dropped off the hair shaft or hair strands that are infested with lice can potentially be cross transferred to another person by objects such as pillows, hairbrushes … and headrests.”</p> <p>With each airline having different cleaning schedules, it can be hard to say how often headrest covers are replaced. Flight attendants who have commented on online forums have said while headrests are regularly cleaned, they are very rarely changed, especially if it is a short haul flight.</p> <p>However, Dr Tess McPherson, a dermatologist with the British Association of Dermatologists, says the chance of an in-flight infestation is “incredibly low".</p> <p>“They are unlikely to jump off heads onto seats, as they like warm places, and in any case will only survive a short time and quite quickly become less lively or mobile when not on a human head,” Dr McPherson said.</p> <p>But if you’re still paranoid about the thought of head lice, pharmacist Shamir Patel says keeping head lice sprays in your luggage will reduce the chances of an infestation.</p> <p>“Some short-haul planes are performing four or five flights every single day, and if the seat comes into contact with a passenger with head lice, it’s very probable that some of the bugs could linger in the headrest,” he said.</p> <p>“I’d urge families not to fly if they know either themselves or their children have a head lice infestation, in order to protect other passengers.</p> <p>“Meanwhile there are good preventative, pre-emptive sprays and shampoos available which can stop head lice infesting you in the first place.</p> <p>“Look for products that contain the ingredients cyclomethicone and isopropyl myristate – which kill the lice by essentially dissolving the outer coating of their shell and dehydrating them to death.”</p>

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“Humiliated” couple kicked off cruise over false accusation

<p>Americans Elaine Chan and her husband were on their dream cruise holiday when a few days in it all went horribly wrong.</p> <p>Five days in to a 24-day cruise on-board Holland America’s Zuiderdam, the couple were thrown off the ship in Helsinki.</p> <p>The captain accused Ms Chan’s 65-year-old husband, who does not want his name disclosed, of pushing a crew member two days earlier during a brawl in St Petersburg, Russia.</p> <p>The humiliated cruise-goers have launched a battle with Holland America to clear their names and obtain a refund. They deny being involved in the fight and claim the cruise company made a mistake.</p> <p>“I promise this story will make you angry,” said non-profit consumer rights group <a href="https://www.elliott.org/blog/kicked-off-your-cruise-refund-from-holland-america/">Elliott Advocacy</a>’s Michelle Couch-Friedman, who was approached by the couple.</p> <p>“It’s yet another troubling case of a company levelling a wild accusation at a customer and refusing to provide even a shred of evidence to support it. And it’s the consumer who pays the price – financially and emotionally.”</p> <p>Ms Chan told <em>Elliott Advocacy</em> that they were called into the captain’s office during day five of their cruise to discuss an incident two days prior where several passengers had been verbally abusive towards the crew. A passenger who pushed an employee had been identified as Mr Chan’s husband.</p> <p>The couple were told to pack their belonging and handed tickets back to San Francisco</p> <p>“We did not expect our highly anticipated vacation to end as a nightmare in complete humiliation,” Ms Chan said.</p> <p>“We were kicked off the cruise by the Holland America captain in Helsinki. He forced us to leave the cruise by 10am to catch our flight. If we did not leave on time, he said we would miss our flight.”</p> <p>Ms Chan asked Eliott.org if cruise companies can kick someone off a cruise without evidence or giving passengers a chance to respond.</p> <p>“My husband didn’t do this. Someone made a mistake and misidentified him. This false accusation has really taken a toll on him,” she said.</p> <p>Ms Chan said they wrote to Holland America asking to review video cameras on-board the ship as they hoped footage would prove there was an error.</p> <p>However, all they received was this response outlining the allegations again: “Your husband participated in a scene where staff members were verbally abused. This abuse became physical when he and another guest attempted to push their way off the ship in port at St. Petersburg.</p> <p>“As a result, a staff member required medical attention. As stated by the captain in your verbal interview and in our previous correspondence, this is a violation of <a href="https://www.hollandamerica.com/en_US/legal-privacy/cruise-contract.html">Section 4 of the Cruise Contract</a>, and so the decision was made to remove both parties from the ship at the next port of call (Helsinki).”</p> <p>The Chan family also offered to provide photos of themselves on the day of the incident, hoping the photos could be compared with photos of the perpetrator. They even said they would take a lie-detector test at their own expense to clear their name. But all to no avail.</p> <p>Holland America has allegedly still not provided any evidence to support its claim, stating simply: “While we regret that this final response could not be more favourable, we do hope you will continue to include Holland America Line in your travel plans.</p> <p>“Thank you again for your inquiry. I appreciate this opportunity to assist and hope you will sail with us again soon.”</p>

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"Two coffees and two waters? That'll be $67 please"

<p class="sics-component__html-injector sics-component__story__intro sics-component__story__paragraph">Cafes and restaurants in the Italian tourist hotspot of Venice are in the news again after another eye-watering bill to a customer.</p> <p class="sics-component__html-injector sics-component__story__paragraph">Chilean Juan Carlos Bustamente has posted his receipt online for two espresso coffees and a couple of small S.Pellegrino waters at Caffe Lavena in St Mark's Square – €43 (AUD$67).</p> <p class="sics-component__html-injector sics-component__story__paragraph">The espressos were €11.50 each (AUD$18) while the waters were €10 each (more than AUD$15).</p> <p class="sics-component__html-injector sics-component__story__paragraph">This isn't the first time that Venice eateries have hit the headlines for expensive bills.</p> <p class="sics-component__html-injector sics-component__story__paragraph"><span>In January </span><a href="https://www.stuff.co.nz/travel/travel-troubles/100810282/1800-for-steak-and-fried-fish-meal-bill-outrage-in-venice">a restaurant allegedly charged four tourists $1800 </a><span>for four steaks, fried seafood, a bottle of wine and water.</span></p> <p class="sics-component__html-injector sics-component__story__paragraph">And in November last year<span> </span><a href="https://www.stuff.co.nz/travel/news/98700230/881-for-lunch-it-will-be-the-death-of-Venice">it was $881 for a seafood lunch in the Italian city.</a></p> <p class="sics-component__html-injector sics-component__story__paragraph">The cafe at the centre of this latest bill told the<span> </span><a rel="noopener" href="http://www.dailymail.co.uk/news/article-6034449/Mamma-mia-Furious-customer-slams-Venice-cafe-38-coffee-bill.html" target="_blank"><em>Daily Mail</em></a><span> </span>that it was the customer's fault for sitting outside as that comes with a premium. Inside, coffee costs €1.25 (AUD$2) at the bar.</p> <p><em>Republished by permission of <a href="https://www.stuff.co.nz/travel/travel-troubles/106094316/2-coffees-and-2-waters-thatll-be-74-please">Stuff.co.nz </a></em></p>

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82 killed as major earthquake hits Indonesia’s Lombok island

<p>The popular Indonesian holiday island Lombok has been hit with a powerful earthquake, which has killed at least 82 people and injured dozens.</p> <p>According to the US Geological Survey, the seven-magnitude earthquake struck 15km underground.</p> <p>Following the strong tremor were two light to moderate secondary quakes and nearly two dozen aftershocks.</p> <p>This earthquake was the second this week to hit Lombok, a popular tourist destination that draws crowds from all over the world.</p> <p>Officials revealed that most of the victims died in northern Lombok, which is a distance from the main tourist hotspots on the south and west of the island.</p> <p>Rescue officials said the majority of the damage occurred in Lombok’s main city of Mataram.</p> <p>Residents recalled how a strong jolt sent everyone rushing to exit buildings.</p> <p>“Everyone immediately ran out of their homes, everyone is panicking,” one man told AFP.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">There is damage in Bali. This is Galleria Mall parking lot <a href="https://t.co/eWC4Gu9bzc">pic.twitter.com/eWC4Gu9bzc</a></p> — Bali_chris (@Bali_chris) <a href="https://twitter.com/Bali_chris/status/1026083821362397184?ref_src=twsrc%5Etfw">August 5, 2018</a></blockquote> <p>In several parts of the city, electricity was cut off and patients were evacuated from the main hospital.</p> <p>A tsunami warning was issued by officials, but it was later cancelled.</p> <p>Australia’s Home Affairs minister Peter Dutton, who is currently in Lombok for a counter-terrorism meeting, said the earthquake “was powerful enough to put us on the floor”.</p> <p>Speaking to Fairfax Media, he said: “We were up on the 12th floor, the lights went out and we were able to evacuate.</p> <p>“I think we were pretty lucky in the end.”</p> <p>Mr Dutton later tweeted that he and other members of the Australian delegation are safe.</p> <p>“Australian delegation is safe and is evacuated from hotel. Very grateful to Indonesian police and authorities and the AFP. We are not yet aware of the extent of the damage, but thoughts and prayers are with those impacted,” he wrote.</p> <p>Prime Minister Malcolm Turnbull told Nine Network that there had not yet been any reports of Australians being injured in the quake.</p> <p>Mr Turnbull said he will be contacting his Indonesian counterpart to offer Australia’s assistance for disaster relief.</p> <p>“Our thoughts and prayers are with the people of Indonesia, particularly the people of Lombok, where the earthquake occurred,” Mr Turnbull said.</p> <p>“We always reach out to our neighbours when natural disaster strikes.”</p> <p>A number of celebrities who are holidaying in Bali took to Twitter to share updates on the earthquake, including Aussie actress Teresa Palmer and musician John Legend and his wife Chrissy Teigen.</p> <p>“Woah! Anyone else feel that earthquake in Bali? Hope everyone is okay. Staying in a treehouse and we were SWAYING!” Palmer wrote.</p>

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How to avoid the latest travel scam that's ripping off Aussies

<p>Travellers are being ripped off by a visa scam that is charging them more than six times what they should be paying.  </p> <p>Aussies who are travelling to the US are required to get an Electronic System for Travel Authorisation (ESTA), a visa waiver required for entry.</p> <p>Despite the ESTA only costing AU$19, some travellers are being scammed into paying up to $120.</p> <p>Unofficial sites are charging travellers more than $100 what the actual price is.</p> <p>However, there is an easy way to avoid this travel scam.</p> <p>Any travellers going to the US should get their ESTA by using the official US Customs and Border Protection website: <span style="text-decoration: underline;"><strong><a href="https://esta.cbp.dhs.gov/esta/">https://esta.cbp.dhs.gov/esta/</a></strong></span>.</p> <p><a href="https://www.escape.com.au"><strong><u>Escape</u></strong></a> reported that many sites seem official, but in the fine print it states they are not affiliated with the US government.</p> <p>If you google ESTA, the top search results will take you to sites that are run by private operators, who are asking travellers to pay up to six times more than what the visa waiver is worth.</p> <p>If a site asks you to pay more than US$14, then you can know that you are on the wrong website.</p> <p>If you have paid for your ESTA on a fake website, stopping the payment can lead to it being declined if the scammer has already applied for it on your behalf.</p> <p>A warning on the official site recommends travellers contact the US government to confirm if your ESTA is legitimate.</p> <p>“We recommend you do this because we have no way of knowing if the information passed through the third party website to us is accurate,” it reads.</p> <p>“If it is not, you may have a problem when you arrive in the US.”</p> <p>If you are concerned over a site’s legitimacy, you can check the Australian Government’s <a href="http://smartraveller.gov.au/"><strong><u>Smartraveller</u></strong></a> site for clarification.</p> <p>“We advise all Australians travelling overseas to find out early which visas they need by contacting the relevant foreign embassy or consulate of the countries they intend to visit,” a DFAT spokesman told Escape.</p> <p>“Visa scams are common — check Smartraveller for the correct links to foreign missions’ web pages.”</p> <p>Have you ever fallen victim to a travel scam? Let us know in the comments below. </p>

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Virgin Australia threatens to kick family off flight for complaining about delays

<p>Virgin Australia threatened to kick a family with a five-month-old baby off a flight if they complained about flight delays over social media.</p> <p>Katie Kolenberg, her partner Jeremy Byrnes and baby August were flying from Canberra to Cairns on August 1 when they were told at check-in their Virgin flight would be delayed by five hours, <em><a href="https://www.dailytelegraph.com.au/news/virgin-australia-threatens-to-kick-family-off-flight-after-delays/news-story/ab2c5c3207a9a6ac5e13a10bcd9a636d"><strong>The Daily Telegraph</strong></a></em> reports.</p> <p>The supervisor on duty allegedly told the couple that they had to wait at the airport with their son and their flight would not arrive until 10.30pm later that night. Or the family could fly tomorrow, meaning they would miss a day of their holiday and a night’s accommodation,</p> <p>“If we didn't have Augie we would've just gone home and enjoyed a day in front of Netflix. But it's a bit different when you need a car seat to get home and all your sh*t is packed etc,” Katie told the publication.</p> <p>“We’ve been here since 11.30am. And we now fly out at 5.30pm,” she added.</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" class="tge-imagecaption_img" src="https://cdn.newsapi.com.au/image/v1/2de26341ec43cd7a1cce00d44b1cdf52?width=650" alt="" width="650" height="488" /></p> <p>Deciding to wait at the airport, Katie asked Virgin staff for assistance to find a comfortable place at the airport, so she could breastfeed and look after her son. But staff refused all their requests, including access to the Virgin lounge.</p> <p>“Staff were rude, unhelpful, no compensation, no assistance,” Katie told <a href="https://www.dailytelegraph.com.au/news/virgin-australia-threatens-to-kick-family-off-flight-after-delays/news-story/ab2c5c3207a9a6ac5e13a10bcd9a636d"><strong>The Daily Telegraph</strong></a>.</p> <p>“I was really mad about how they were treating us and I said to her that I’d post on social media and maybe get a better result.</p> <p>“(The check-in supervisor) said that she could prevent us from flying later in the day if I went on social media to complain.</p> <p>“(She) told me that’s what WOULD happen if I complained about the flight stuff up and our subsequent treatment on social media.</p> <p>“She said ‘we have the authority to do that’.</p> <p>“It took three people and tears on my behalf before someone even offered us a meal voucher.”</p> <p>The family were forced to look after their newborn in an airport lounge for six hours.</p> <p>In a statement to the paper a Virgin Australia spokeswoman said the company was “looking into the issue” but did not provide any information if it was company policy to restrict customers speaking on social media.</p>

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Shocking reason Jetstar kicked cancer patient off flight

<p>A 64-year-old Toowoomba man with incurable prostate cancer has been kicked off a Jetstar flight in a humiliating confrontation that left him “nearly crying”.</p> <p>Kevin Eden was on his way home to Gold Coast from a trip to watch his beloved Chelsea football team play in Perth on July 23.</p> <p>After his team won, Kevin made his way to the airport to return home to his wife, Sandy. But that’s when things started to go awry for Kevin whose cancer has left him incontinent and reliant on disposable underwear.</p> <p>“I was trying to get out to go to the toilet when we were at the top level and the toilets were down the bottom, that's when I had the leak,” he told <span style="text-decoration: underline;"><em><strong><a href="https://honey.nine.com.au/2018/07/30/19/25/jetstar-passenger-kicked-flight">9Honey</a>.</strong></em></span></p> <p>Kevin had spare underwear in his carry-on luggage, but was rushed onto the plane and not given the opportunity to change.</p> <p>That was when Kevin said he suffered the most embarrassing moment he'd ever endured.</p> <p>An air hostess approached him and very publicly asked if he had “an accident”.</p> <p>“That's when I got really embarrassed because people could hear,” he said.  </p> <p>Kevin said he was asked to leave the plane and he was so “confused and embarrassed” he was rendered silent.</p> <p>“I was nearly crying and there were all these people listening, and then to be walked out while all these passengers were coming in… I'm still totally confused,” he said.    </p> <p>But Kevin’s ordeal didn’t end there as Jetstar's next available flight was days later.</p> <p>With no accommodation booked, spare clothes or medication packed for a trip which was never supposed to be longer than one day, Kevin was forced to spend the night at the airport.</p> <p>“I thought I could find a cheap hotel but at that time of night I was out of luck. So I was basically on the street until 2pm the next afternoon,” he told Daily Mail Australia.  </p> <p>“But I was more worried about how my wife was going to take all this with her anxiety attacks.”</p> <p>Kevin was also left out of pocket as he had to pay for accommodation, travel, food and new clothes while waiting in Perth for the next flight.</p> <p>Kevin said he did not blame the air hostesses, but wished flight attendants were better trained to prevent a similar situation from happening again.</p> <p>A Jetstar spokeswoman told Daily Mail Australia the company was “very sorry to hear of Mr Eden's experience”.</p> <p>“Our crew on board and customers were concerned about Mr Eden's welfare and comfort ahead of travelling on a six hour flight,” she said.</p> <p>“We appreciate this was a very difficult situation and apologise that Mr Eden felt our teams did not support him as best they could.”</p> <p> </p>

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Disabled teenager and family kicked off Emirates flight

<p>A disabled teenager and his family have been kicked off an Emirates flight while flying home to France, because he has epilepsy.</p> <p>Kiwi Adam Brown travelled to New Zealand with his wife and three boys to visit their extended family.</p> <p>Their son Eli, who has epilepsy, autism and severe learning difficulties, had flown all around the world with no problem.</p> <p>Despite having medical clearance to fly, Adam Brown’s son was kicked off a flight during the last leg of their trip from Dubai to Lyon.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Thanks <a href="https://twitter.com/emirates?ref_src=twsrc%5Etfw">@emirates</a> for removing our family from your flight. Our son has epilepsy: we had told you, just come 14 hr from Melbourne, got his doctor on the phone &amp; medical clearance while still on board. He has <a href="https://twitter.com/hashtag/autism?src=hash&amp;ref_src=twsrc%5Etfw">#autism</a> &amp; severe learning difficulties - v traumatic. <a href="https://t.co/1JXw9A4EYM">pic.twitter.com/1JXw9A4EYM</a></p> — Isabelle Kumar (@Isabelle_kumar) <a href="https://twitter.com/Isabelle_kumar/status/1022092775410597888?ref_src=twsrc%5Etfw">July 25, 2018</a></blockquote> <p>While they were waiting to take off in Dubai, the family were approached by staff and were asked to get off the plane.</p> <p>"They said Eli wasn’t allowed on the plane, despite already taking two Emirates flights from New Zealand without a problem, despite his doctor on the phone saying he was fine, and an email and medical certificate saying the same,” said Eli’s uncle Miles, who had been in contact with the family.</p> <p>“They kicked them off with such gusto, even threatened to get police to remove them.”</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Hi <a href="https://twitter.com/FrankRGardner?ref_src=twsrc%5Etfw">@FrankRGardner</a> exhausted in grotty hotel - wondering why it took <a href="https://twitter.com/emirates?ref_src=twsrc%5Etfw">@Emirates</a> 9 hours to respond after being forced to leave Dubai to Lyon flight with our disabled epileptic son today. Happy to give you the background will fwd <a href="https://twitter.com/euronews?ref_src=twsrc%5Etfw">@euronews</a> articles <a href="https://t.co/T59MxHPJ92">https://t.co/T59MxHPJ92</a></p> — Isabelle Kumar (@Isabelle_kumar) <a href="https://twitter.com/Isabelle_kumar/status/1022189687358857216?ref_src=twsrc%5Etfw">July 25, 2018</a></blockquote> <p>Once the family were off the plane, the ground medical crew assessed Eli and deemed him fit to fly, Miles said.</p> <p>“They were scratching their heads, and said of course he is OK to fly. Regardless, the cabin chief would not let them on the plane.”</p> <p>Eli’s mother, Euronews journalist Isabelle Kumar, shared on Twitter that it took nine hours before Emirates responded to their situation and put them up in a “grotty hotel”.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">7 hours after we were meant to get on your flight <a href="https://twitter.com/emirates?ref_src=twsrc%5Etfw">@emirates</a> and still waiting... we thought you had a solution? Where is it? Now please... <a href="https://t.co/tBPZbcoxBM">pic.twitter.com/tBPZbcoxBM</a></p> — Isabelle Kumar (@Isabelle_kumar) <a href="https://twitter.com/Isabelle_kumar/status/1022141894346924034?ref_src=twsrc%5Etfw">July 25, 2018</a></blockquote> <p>Miles said the family were “incredibly upset” over the incident.</p> <p>“The boys were crying. It is quite challenging, travelling with your disabled boy across to the other side of the world so he can see his family. We would have expected some more empathy.”</p>

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Countries where you don’t want to end up in hospital

<p>No one ever wants to fall ill or get injured while travelling, but you especially don’t want either to happen in any of these countries – or you could end up forking out thousands of dollars for health care.</p> <p><span style="text-decoration: underline;"><strong><a href="https://www.finder.com.au/travel-insurance/international-travel-insurance-2">finder.com.au</a></strong></span> analysed World Health Organisation (WHO) data to find the most expensive destiantions to be hospitalised in.</p> <p>For Aussies, Monaco came out on top with one night in hospital setting you back as much as $4613.</p> <p><img style="display: block; margin-left: auto; margin-right: auto;" src="https://cdn.newsapi.com.au/image/v1/554cff6a6656fbcb7196f7d6475aaf7b?width=650" alt="Countries where you don’t want to be hospitalised. Picture: finder.com.au" width="650" height="278" /></p> <p>Of the most popular destinations for Aussie travellers, the US has the most expensive hospital costs at $860 for a one-night stay. Coming in at second and third are Singapore at $785 and the UK at $757, then New Zealand in the fourth spot at $492.</p> <p>Travel insurance expert at finder.com.au Bessie Hassan said that all travellers should take precautions in case they ever find themselves in need of medical attention in one of these countries.</p> <p>“Three thousand dollars a night for overseas accommodation may sound like a luxury hotel, but in some places that’s the cost of a stay in hospital,” she said.</p> <p>“Trips overseas are already expensive without adding the cost of a hospital stay into the mix.”</p> <p>The cost of travel insurance is much less than the price you would pay for a hospital visit without it. For example, an average travel insurance policy for one week in Monaco, the most expensive destination, is just $47.</p> <p>“In most cases travel insurance with medical cover is far cheaper than what you’d have to fork out for a hospital stay overseas,” Ms Hassen said.</p> <p>“You never know what can go wrong when you’re travelling so it’s important to have cover in place to protect you if something does happen.”</p> <p> </p>

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Frequent flyer slams sad sandwich on Qantas flight

<p>A Qantas frequent flyer was left unimpressed when he was handed a sad sandwich on board a flight from Melbourne to Brisbane.</p> <p>Australian Licensed Aircraft Engineers’ Association federal secretary Steve Purvinas tweeted a picture of the sandwich, which promised to be a “roast beef and horseradish” sanger but ended up being two pieces of bread with one tinny fatty bit of beef and some garnish.</p> <p>He cheekily captioned the photo: “Delicious roast beef sandwich enjoyed by a Qantas frequent flyer today. Neil Perry, take your hat off. #qantas @QantasNews.”</p> <p>Neil Perry is consulting chef for Qantas but has no affiliation with the sandwich. </p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Delicious roast beef sandwich enjoyed by a Qantas frequent flyer today. Neil Perry, take your hat off. <a href="https://twitter.com/hashtag/qantas?src=hash&amp;ref_src=twsrc%5Etfw">#qantas</a> <a href="https://twitter.com/QantasNews?ref_src=twsrc%5Etfw">@QantasNews</a> <a href="https://t.co/nGKgoF8Idv">pic.twitter.com/nGKgoF8Idv</a></p> — Steve Purvinas (@StevePurvinas) <a href="https://twitter.com/StevePurvinas/status/1020992614856765440?ref_src=twsrc%5Etfw">July 22, 2018</a></blockquote> <p>Purvinas observed that while he didn’t have high expectations of airplane food, he did expect more than the sad excuse of a sandwich he was given.</p> <p>Qantas even admitted Purvinas’ frustration was warranted and said it would be following up with the supplier, Homemade Food Co.</p> <p>A Qantas spokesman said: “We can completely understand that the customer would have been disappointed with their meal.</p> <p>“We’ll be following up with our supplier and making it very clear that providing a filling sandwich is their bread and butter.”</p> <p>Purvinas suggested on Twitter the airline’s cutbacks had gone too far.</p> <p>“They are short of pilots, engineers, flight attendants, baggage handlers and sandwich makers. More managers than ever though,” he wrote.</p> <p>“This half arsed sandwich appears to be quite common. I’m following the pages and comments of frequent flyers and many of them agree.</p> <p>“My comments being made in the hope that the airline rectifies the issues. My direct approaches have fallen on deaf ears.”</p>

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Family’s shock over $27,500 hospital bill

<p>A South Korean family holidaying in the United States were shocked to receive a bill for over US$18,000 (NZD$27,500) after they took their baby son to the hospital.</p> <p>Jang Yeo-im was visiting San Francisco with her family in 2016 when her eight-month-old baby Park Jeong-whan fell off the bed and hit his head in their hotel room.</p> <p>The distressed family called an ambulance which took the family to Zuckerberg San Francisco General Hospital, <span style="text-decoration: underline;"><em><strong><a href="https://www.vox.com/2018/6/28/17506232/emergency-room-bill-fees-health-insurance-baby">Vox</a></strong></em></span> reports.</p> <p>To their great relief, the doctors said Park was fine, and after a quick nap and some formula he was discharged just three hours and 22 minutes later.</p> <p>The family soon forgot about the incident and continued enjoying their holiday.</p> <p>However, two years later they received a bill for US$18,836, including a hefty $US15,666 fee for “trauma activation”.</p> <p>The “trauma activation” fee is applied when hospitals gather a team of medical professionals to meet patients with potentially serious injuries in the emergency room. However, the fee application varies across different hospital in the US.</p> <p>“It’s a huge amount of money for my family,” Jang told Kaiser Health News. “If my baby got special treatment, OK. That would be OK. But he didn’t. So why should I have to pay the bill? They did nothing for my son.”</p> <p>Unfortunately, while the family did have travel insurance, it would only cover $5000 of the bill — leaving them facing huge financial strain.</p> <p>A spokesman for the San Francisco hospital told Vox that while Park didn’t require extensive treatment, being trauma-ready is expensive; hence the sky-high bill.</p> <p>“We are the trauma centre for a very large, very densely populated area,” the spokesman said. “We deal with so many traumas in this city — car accidents, mass shootings, multiple vehicle collisions. It’s expensive to prepare for that.”</p>

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Couple on first overseas holiday together forced to fly home after just 30 minutes

<p><span>A couple, who were about to enjoy their first holiday together, were forced to fly home after just 30 minutes because their passports were lost on the plane.</span></p> <p><span>Lewis Munday and Kimberley Floyd, both 27, travelled to Greece from the UK excited for their $2500 getaway.</span></p> <p><span>During the flight, the pair tucked their passports into the magazine pockets of their seats as they watched a movie to pass time on the four-hour flight.</span></p> <p><span>However, when the couple stepped off the plane on the Greek Island of Kos, they realised they had forgotten the important documents in their seats.</span></p> <p><span>A member of the cabin crew then searched the plane, but their passports could not be found.</span></p> <p><span>The disappointed couple were then told they weren’t allowed to enter the country – and within half an hour were sent on a return flight to the UK.</span></p> <p><span>Lewis said: “We were supposed to be sunning it up in Greece but instead ended up at Stansted (Airport).</span></p> <p><span>“There’s no sign of our passports and we’ve had no help, no compensation, nothing. We’ve done everything we could, but no one seems to care.</span></p> <p><span>“It was a nightmare, the biggest you could imagine.”</span></p> <p><span>The couple were moments away from enjoying a week-long holiday to the five-star Atki Hotel, flying with TUI and booked through travel operator First Choice.</span></p> <p><span>Kimberley said: “I realised as soon as we got off the plane, it could only have been two minutes tops."</span></p> <p><span>“They told us we couldn’t get back on the plane and the made us wait by the door to the airport while someone went to look but they said there was nothing there.</span></p> <p><span>“We were waiting for about 30 minutes for a flight back, we had to wait by the door. They tried to move us somewhere else, but I refused.</span></p> <p><span>“There were people watching us like we were criminals.”</span></p> <p><span>The pair have contacted First Choice and TUI but have been unable to locate their passports or receive any compensation.</span></p> <p><span>A TUI UK spokesperson said: “We’re sorry to hear of Mr Mundy and Ms Floyd’s very rare experience on their flight to Greece."</span></p> <p><span>“As a result of not having their passports they were not allowed into the country and were flown back to the UK.</span></p> <p><span>“After searching the aircraft thoroughly, we can confirm their passports were not found.</span></p> <p><span>“We would like to remind customers, as we generally do before they leave the aircraft, to ensure they have all their personal possessions with them and to take responsibility of their personal items at all times.”</span></p> <p><span>What is your worst travel story? Let us know in the comments below. </span></p>

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Couple on first overseas holiday together for

<p>A couple, who were about to enjoy their first holiday together, were forced to fly home after just 30 minutes because their passports were lost on the plane.</p> <p>Lewis Munday and Kimberley Floyd, both 27, travelled to Greece from the UK excited for their $2500 getaway.</p> <p>During the flight, the pair tucked their passports into the magazine pockets of their seats as they watched a movie to pass time on the four-hour flight.</p> <p>However, when the couple stepped off the plane on the Greek Island of Kos, they realised they had forgotten the important documents in their seats.</p> <p>A member of the cabin crew then searched the plane, but their passports could not be found.</p> <p>The disappointed couple were then told they weren’t allowed to enter the country – and within half an hour were sent on a return flight to the UK.</p> <p>Lewis said: “We were supposed to be sunning it up in Greece but instead ended up at Stansted (Airport).</p> <p>“There’s no sign of our passports and we’ve had no help, no compensation, nothing. We’ve done everything we could, but no one seems to care.</p> <p>“It was a nightmare, the biggest you could imagine.”</p> <p>The couple were moments away from enjoying a week-long holiday to the five-star Atki Hotel, flying with TUI and booked through travel operator First Choice.</p> <p>Kimberley said: “I realised as soon as we got off the plane, it could only have been two minutes tops."</p> <p>“They told us we couldn’t get back on the plane and the made us wait by the door to the airport while someone went to look but they said there was nothing there.</p> <p>“We were waiting for about 30 minutes for a flight back, we had to wait by the door. They tried to move us somewhere else, but I refused.</p> <p>“There were people watching us like we were criminals.”</p> <p>The pair have contacted First Choice and TUI but have been unable to locate their passports or receive any compensation.</p> <p>A TUI UK spokesperson said: “We’re sorry to hear of Mr Mundy and Ms Floyd’s very rare experience on their flight to Greece."</p> <p>“As a result of not having their passports they were not allowed into the country and were flown back to the UK.</p> <p>“After searching the aircraft thoroughly, we can confirm their passports were not found.</p> <p>“We would like to remind customers, as we generally do before they leave the aircraft, to ensure they have all their personal possessions with them and to take responsibility of their personal items at all times.”</p> <p>What is your worst travel story? Let us know in the comments below.</p>

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Travellers reveal the strangest things they've ever seen on a cruise

<p>Travellers have revealed the most bizarre things they’ve ever seen on a cruise on a popular internet forum.</p> <p>From stumbling upon inappropriately dressed passengers to family who wore their life jackets for the entire trip, commentators on Cruise Critic’s forum didn’t fail to deliver when answering: “What's the strangest thing you've ever seen on a cruise?”</p> <p>1. “Maybe not so strange but we were a little surprised one morning when a family came to breakfast in their PJs. Didn't bother us, after all, it's their vacation and we thought it was kinda cute.”</p> <p>2. “I ended up on a cruise with a group of Goths on a convention. They came fully equipped with their own Evil faery (the DJ). Some (heck most) of the costumes were very different. There was one guy with his teeth filed down, wore dragon wings, and contacts in the shape of snake eyes. One good thing, we never had a problem getting a chair in the sun by the pool. They had a couple of events that were open to everyone. It was my sister's first and last cruise. I guess it was too much for her!”</p> <p>3. “Getting off the ship in Tobago, observed a man leaving proudly wearing his tighty whiteys and nothing else.”</p> <p>4. “I was on my balcony watching some dolphins. I noticed my neighbour, who was also our dinner tablemate, was also leaning on the rail watching the dolphins. I started to say hello then realised that he wasn't wearing anything. I was much more embarrassed than he was. At dinner, his wife said that she told him not to go out on the balcony undressed.”</p> <p>5. “I stuffed my pair of jeans with towels, shoved them under the bed and put my shoes at the bottom, to make it look like a person was under there. Our cabin steward, his assistant, and their manager were the best we’ve ever had. It did scare them, at first, what I left them but we all got a great laugh out of it.”</p> <p>6. “A crew member was cleaning the drink station in one of the buffet dining rooms late in the evening (around 10pm). He did this by standing on top of the counter and using his shoe and a rag to wipe the counter. I definitely reported that to corporate.”</p> <p>7. “I saw a dad dipping his diaper clad kiddo in and out of the hot tub like a tea bag.”</p> <p>8. “'We saw a group of four who wore their life jackets everywhere. This went on for at least several days, possibly the entire cruise. We wondered if they slept in them as well.”</p> <p>9. “Our two-year-old granddaughters were walking around the stores in their PJs just before bed. A woman, who was slightly drunk, says, ‘I thought I was seeing double when one twin ran through another!’ We still laugh over that one.”</p> <p>What’s the strangest thing you’ve ever seen on a cruise? Share your experience with us in the comments below. </p> <p><strong>Related links: </strong></p> <p><span style="text-decoration: underline;"><strong><a href="/travel/cruising/2016/06/how-i-discovered-the-10-rules-of-cruising/"><em>How I discovered the 10 rules of cruising</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><a href="/travel/cruising/2016/06/just-how-much-does-each-day-on-a-cruise-cost/"><em>Just how much does each day on a cruise cost</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><a href="/travel/cruising/2016/06/things-not-to-pack-on-a-cruise/"><em>5 things NOT to pack on a cruise</em></a></strong></span></p>

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7 things making you sick on your cruise

<p>Watch out for these common dangers.</p> <p><strong>1. Other passengers</strong></p> <p>The problem with being surrounded by (potentially) thousands of other people is that they bring with them plenty of germs. Respiratory illnesses or stomach bugs can quickly spread throughout the ship, so you’ll need to take extra precautions.</p> <p><strong>2. Food</strong></p> <p>Buffets are notorious sites for food poisoning, so you’ll want to choose your meals carefully. Avoid uncooked things like salads or fruit (if you really want these, go to the a la carte restaurants instead) and stay away from rare meats. You should also use common sense and skip anything that looks less than fresh or that has been touched by other passengers.</p> <p><strong>3. Dehydration</strong></p> <p>It’s amazing how much of an impact water has on your body. Away from our normal routine we tend to consume less than we should. Add to that excess alcohol, sunshine and rich foods, and you’re headed for disaster. Try to drink at least two litres a day.</p> <p><strong>4. Poor hygiene</strong></p> <p>The bugs are out there, so you need to do everything you can to protect yourself. Wash your hands regularly with soap and hot water, use hand sanitiser when necessary and practice good food hygiene. If you do get sick, do the right thing and quarantine yourself in your cabin until you recover.</p> <p><strong>5. Overindulgence</strong></p> <p>When you’re on a cruise, endless food and drink are available 24 hours a day. One day you’re eating Cornflakes for breakfast, the next it’s a full fry up every day – followed by half a dozen creamy cocktails. Your body isn't going to react well to a change like this, so remember to eat a vegetable every now and then.</p> <p><strong>6. Stress</strong></p> <p>What could be stressful about a cruise? The problem here starts before you board. Very often, you will have been very stressed before sailing day trying to organise last minute details, finalise any work commitments and get your group to the dock on time. Remember to relax, get as much sleep as you can before departure and arrive in tip top shape.</p> <p><strong>7. The ocean</strong></p> <p>Seasickness can bring you to your knees and make for a really miserable cruise. If it's your first time, there’s no real way to tell if you will be susceptible but you can prepare. Look into over the counter medications or gadgets like seasickness bands. Keep an eye on the horizon, take it easy on the booze and try to get your sea legs in the early days.</p>

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