Money & Banking
Woolworths shopper's grave warning after $333 mistake
A shopper has warned others about her concerning checkout experience at Woolworths, saying she was left “very disappointed” by the disturbing incident.
NSW customer Tania took to Facebook to share her disbelief when she realised, she’d been charged $333 for an item that should have only cost her $17.
She said she had only realised the grave error when the checkout attendant told her that her total had come out to nearly $500 for just three bags of groceries.
“When I went to pay the cashier said to me that will be $471,” she explained.
“My reply was no way those groceries cost that amount. She proceed with yes $471. I again replied no way there is something wrong,” she added.
“I was ready to walk away and not pay leaving my groceries behind. She then proceeded to go back through the items.
“I noticed straight away a deli item that had scanned at $333 dollars, which should have only been $17.”
Tania maintains she should have received the incorrectly scanned item for free, but says she was “ignored”.
“I was ignored. I repeated myself several times,” she continued.
“Completely ignored as she had no idea what to do or say to me. I proceeded to front desk to raise the issue and was told sorry we have issues with some of the bar codes scanning.
“I did not receive item for free, which I thought was a policy Woolworths honours, obviously not. I am just glad I questioned the price and didn’t pay for it without realising at the time.”
Tania said it was a “quite stressful” situation for herself and others who were behind her, claiming they were “mortified”.
Another Woolies customer took to the comments to reveal that his wife had also been charged $254.74 for three cabanossi sticks, after reading Tania’s posts.
“Happened to wife yesterday, got item for free but still waiting for refund,” the shopper wrote, sharing an image of the receipt.
A Woolworths representative has responded to the online post, agreeing Tania should have received the item for free.
“We understand that this item should’ve been given to you free of charge,” the representative said.
“We spoke to our Store Management team and they advised us that you’re able to receive the item in question free of charge, as per our Scanning Policy.
“Next time you shop with us, please see our Store Manager who will be able to sort this out for you.”
Woolworths also apologised for the incident, writing: “We take pride in offering our customers a great experience in our stores, and we’re disappointed this wasn’t the case on this occasion.
“Technical errors such as this is rare, and we’re looking into what may have caused this. We are sorry for the inconvenience caused by this error.”
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