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Why do organisations still struggle to protect our data? We asked 50 professionals on the privacy front line

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/jane-andrew-10314">Jane Andrew</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a>; <a href="https://theconversation.com/profiles/dr-penelope-bowyer-pont-1550191">Dr Penelope Bowyer-Pont</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a>, and <a href="https://theconversation.com/profiles/max-baker-25553">Max Baker</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p>More of our personal data is now collected and stored online than ever before in history. The rise of data breaches should unsettle us all.</p> <p>At an individual level, data breaches can compromise our privacy, cause harm to our finances and mental health, and even enable identity theft.</p> <p>For organisations, the repercussions can be equally severe, often resulting in major financial losses and brand damage.</p> <p>Despite the increasing importance of protecting our personal information, doing so remains fraught with challenges.</p> <p>As part of a <a href="http://www.doi.org/10.25910/psq3-q365">comprehensive study</a> of data breach notification practices, we interviewed 50 senior personnel working in information security and privacy. Here’s what they told us about the multifaceted challenges they face.</p> <h2>What does the law actually say?</h2> <p>Data breaches occur whenever personal information is accessed or disclosed without authorisation, or even lost altogether. <a href="https://www.abc.net.au/news/2024-06-20/optus-hack/104002682">Optus</a>, <a href="https://www.abc.net.au/news/2022-11-09/medibank-data-release-dark-web-hackers/101632088">Medibank</a> and <a href="https://www.afr.com/technology/canva-criticised-after-data-breach-exposed-139m-user-details-20190526-p51r8i">Canva</a> have all experienced high-profile incidents in recent years.</p> <p>Under Australia’s <a href="https://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/pa1988108/">privacy laws</a>, organisations aren’t allowed to sweep major cyber attacks under the rug.</p> <p>They have to notify both the regulator – the Office of the Australian Information Commissioner (OAIC) – and any affected individuals of breaches that are likely to result in “<a href="https://www8.austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/pa1988108/#:%7E:text=Whether%20access%20or%20disclosure%20would%20be%20likely%2C%20or%20would%20not%20be%20likely%2C%20to%20result%20in%20serious%20harm%2D%2Drelevant%20matters%20%C2%A0">serious harm</a>”.</p> <p>But according to the organisational leaders we interviewed, this poses a tricky question. How do you define serious harm?</p> <p>Interpretations of what “serious harm” actually means – and how likely it is to occur – vary significantly. This inconsistency can make it impossible to predict the specific impact of a data breach on an individual.</p> <p>Victims of domestic violence, for example, may be at increased risk when personal information is exposed, creating harms that are difficult to foresee or mitigate.</p> <h2>Enforcing the rules</h2> <p>Interviewees also had concerns about how well the regulator could provide guidance and enforce data protection measures.</p> <p>Many expressed a belief the OAIC is underfunded and lacks the authority to impose and enforce fines properly. The consensus was that the challenge of protecting our data has now outgrown the power and resources of the regulator.</p> <p>As one chief information security officer at a publicly listed company put it:</p> <blockquote> <p>What’s the point of having speeding signs and cameras if you don’t give anyone a ticket?</p> </blockquote> <p>A lack of enforcement can undermine the incentive for organisations to invest in robust data protection.</p> <h2>Only the tip of the iceberg</h2> <p>Data breaches are also underreported, particularly in the corporate sector.</p> <p>One senior cybersecurity consultant from a major multinational company told us there is a strong incentive for companies to minimise or cover up breaches, to avoid embarrassment.</p> <p>This culture means many breaches that should be reported simply aren’t. One senior public servant estimated only about 10% of reportable breaches end up actually being disclosed.</p> <p>Without this basic transparency, the regulator and affected individuals can’t take necessary steps to protect themselves.</p> <h2>Third-party breaches</h2> <p>Sometimes, when we give our personal information to one organisation, it can end up in the hands of another one we might not expect. This is because key tasks – especially managing databases – are often outsourced to third parties.</p> <p>Outsourcing tasks might be a more efficient option for an organisation, but it can make protecting personal data even more complicated.</p> <p>Interviewees told us breaches were more likely when engaging third-party providers, because it limited the control they had over security measures.</p> <p>Between July and December 2023 in Australia, there was an increase of <a href="https://www.oaic.gov.au/privacy/notifiable-data-breaches/notifiable-data-breaches-publications/notifiable-data-breaches-report-july-to-december-2023">more than 300%</a> in third-party data breaches compared to the six months prior.</p> <p>There have been some highly publicised examples.</p> <p>In May this year, many Clubs NSW customers had their personal information potentially <a href="https://www.rimpa.com.au/resource/more-than-a-million-australian-data-records-potentially-exposed-in-nsw-club-and-pub-data-breach.html#:%7E:text=Outabox%2C%20the%20IT%20services%20provider,and%20has%20notified%20law%20enforcement">breached</a> through an attack on third-party software provider Outabox.</p> <p>Bunnings suffered a <a href="https://australiancybersecuritymagazine.com.au/bunnings-customer-data-compromised/">similar breach</a> in late 2021, via an attack on scheduling software provider FlexBooker.</p> <h2>Getting the basics right</h2> <p>Some organisations are still struggling with the basics. Our research found many data breaches occur because outdated or “legacy” data systems are still in use.</p> <p>These systems are old or inactive databases, often containing huge amounts of personal information about all the individuals who’ve previously interacted with them.</p> <p>Organisations tend to hold onto personal data longer than is legally required. This can come down to confusion about data-retention requirements, but also the high cost and complexity of safely decommissioning old systems.</p> <p>One chief privacy officer of a large financial services institution told us:</p> <blockquote> <p>In an organisation like ours where we have over 2,000 legacy systems […] the systems don’t speak to each other. They don’t come with big red delete buttons.</p> </blockquote> <p>Other interviewees flagged that risky data testing practices are widespread.</p> <p>Software developers and tech teams often use “production data” – real customer data – to test new products. This is often quicker and cheaper than creating test datasets.</p> <p>However, this practice exposes real customer information to insecure testing environments, making it more vulnerable. A senior cybersecurity specialist told us:</p> <blockquote> <p>I’ve seen it so much in every industry […] It’s literally live, real information going into systems that are not live and real and have low security.</p> </blockquote> <h2>What needs to be done?</h2> <p>Drawing insights from professionals at the coalface, our study highlights just how complex data protection has become in Australia, and how quickly the landscape is evolving.</p> <p>Addressing these issues will require a multi-pronged approach, including clearer legislative guidelines, better enforcement, greater transparency and robust security practices for the use of third-party providers.</p> <p>As the digital world continues to evolve, so too must our strategies for protecting ourselves and our data.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236681/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/jane-andrew-10314">Jane Andrew</a>, Professor, Head of the Discipline of Accounting, Governance and Regulation, University of Sydney Business School, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a>; <a href="https://theconversation.com/profiles/dr-penelope-bowyer-pont-1550191">Dr Penelope Bowyer-Pont</a>, Researcher, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a>, and <a href="https://theconversation.com/profiles/max-baker-25553">Max Baker</a>, Associate professor, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-organisations-still-struggle-to-protect-our-data-we-asked-50-professionals-on-the-privacy-front-line-236681">original article</a>.</em></p> </div>

Legal

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The Voice 2025 coaches line-up leaked

<p><em>The Voice Australia</em> appears set to have a major cast shake up, following Guy Sebastian's shock <a href="https://www.oversixty.com.au/entertainment/music/guy-sebastian-drops-bombshell-news" target="_blank" rel="noopener">departure</a> from the show after six years. </p> <p>An insider told <em>Yahoo Lifestyle</em> that current coaches Kate Miller-Heidke and Adam Lambert are also saying goodbye to the show. </p> <p>Channel Seven is said to be in the final stages of locking their new line-up, which includes former fan favourites like Keith Urban. </p> <p>“The line-up that Channel Seven wants is Keith Urban, Jessica Mauboy, Ronan Keating and LeAnn Rimes,” the source told <em>Yahoo Lifestyle.</em> </p> <p>“They’ve all been on the show before and conversations had started a few months back.”</p> <p>Urban last appeared on the singing competition as coach in 2022, and fans were overjoyed when he appeared as a guest earlier this year. </p> <p>"Keith was asked about returning when he recorded a performance for the grand finale and he sounded open to the idea - as long as it works with his wife Nicole Kidman's plans to be back in Australia at the same time," the insider said. </p> <p>The source also said that US singer Rimes is likely to return as well. </p> <p>"In the lead-up to this year’s finale, LeAnn's management kept talking about the next series and what she plans to do differently," they said. </p> <p> “LeAnn was clear about her ambition to return next year and Channel Seven are keen to have her back after her artist won.”</p> <p>Jessica Mauboy, who was coach for the show from 2021 to 2023, left the series this year to focus on her music and go on tour, but Channel Seven are also keen to welcome her back. </p> <p>“There were always plans to bring Jess back at some point and viewers really missed her contribution this season," the insider said. </p> <p>“The conversation about Jess had been on the cards with or without Guy. It seemed the network was already looking at flipping Kate Miller-Heidke, who seemed a little out of place on the show."</p> <p>As for Ronan Keating, who was last seen on the show in 2016, the source said he was keen to appear on the Australian version of the show again. </p> <p>Channel Seven is expected to officially announce the 2025 lineup for <em>The Voice Australia</em> at their upcoming Upfront event this month.</p> <p>“One thing is for sure <em>The Voice Australia </em>will go on without Guy Sebastian and 2025 looks set to have one of the best line-ups without him." </p> <p><em>Images: Channel Seven</em></p> <p> </p>

TV

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Cruise director shares little known ship facts

<p dir="ltr">A cruise director has revealed little known facts about cruise ships and their dedicated staff, while sharing tips for eager travellers.  </p> <p dir="ltr">Luigi Incarnato, cruise director for MSC, is often seen hosting events, introducing acts and getting involved with passengers onboard his cruises. </p> <p dir="ltr">He shared his top tips for passengers with <em><a href="https://travel.nine.com.au/cruising/cruise-ship-worker-msc-world-europa/cab3f458-35e0-4989-aa3e-ce0cec1eee6b">9Travel</a></em>, while also revealing some industry secrets. </p> <p dir="ltr">When asked what people may not have considered about the crew and vessel of a cruise ship, Luigi shared that even more work goes into pulling off a trip than one might think. </p> <p dir="ltr">He said, “Our crew onboard comes from more than 60-70 countries of the world, spread on all continents, leading to an exceptionally culturally diverse team, which we are very proud of.”</p> <p dir="ltr">“Each one of our crew members is remarkably hard working and skilled in their trade. Our crew comes onboard for an average of six to seven months then goes home to rest for an average of two months and reembarks, possibly on a new ship.”</p> <p dir="ltr">“We also work on national holidays, on Christmas Day and New Year's Eve.”</p> <p dir="ltr">Luigi added that there is one thing many people may not think to bring onboard, that is of vital importance. </p> <p dir="ltr">When asked what essential to pack, he said, “Their complete health issues history and a medicine list with any prescriptions that may be needed during the cruise.”</p> <p dir="ltr">“A suitable wardrobe for the theme nights, especially for the elegant and white dress code evenings, and sunscreen.”</p> <p dir="ltr"><em>Image credits: Shutterstock </em></p>

Cruising

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Cruise passengers share why you never leave your cabin balcony door open

<p>A couple on a cruise ship have learned the hard way why you should never leave the balcony door in your cruise cabin open and unattended for too long. </p> <p>While on a cruise around the US and docked in the port of Orlando in Florida, the couple took to TikTok to share their "horror" experience of when their cabin filled up with birds. </p> <p>In the video, they opened the door to their room and were swarmed by a flock of birds as they captioned the video, "When you go on a cruise and you come back to a bunch of (bird emoji) everywhere."</p> <p>"Felt like we were living in a horror movie scene. I can breathe now because I can (laugh)about it," the passenger added.</p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7423175328480136491&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40greedy810%2Fvideo%2F7423175328480136491&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2FoM5JajVJBIUqbExUAiiApxIM8Af9zqBEi0wBCg%3Flk3s%3Db59d6b55%26x-expires%3D1729123200%26x-signature%3DC%252F8Xte%252FDJymZpHuGaa4Y8zX%252F6AA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>The video was taken on the Carnival Freedom cruise ship in the USA, with the couple later posting another video of a room steward catching two birds in a cardboard box.</p> <p>Viewers in the comments were a mix of amused and horrified, as one person wrote, "You're not supposed to leave your balcony door open when you're gone."</p> <p>"You have a whole Alfred Hitchcock movie in your room," another commented, comparing the scene with the film,<em> The Birds</em>.</p> <p>Others speculated that the unusual behaviour of the birds could be impacted by the nearby Hurricane Milton. </p> <p><em>Image credits: TikTok</em></p>

Cruising

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Young woman dies after horror cruise fall

<p>A woman in her 20s has died after plunging from the MSC Virtuosa cruise ship in the middle of the night. </p> <p>The cruise ship was travelling from Lisbon to Southampton when disaster struck at around 2am on October 12. </p> <p>While air ambulance successfully winched her out of the English Channel, she was pronounced dead at the hospital despite the best efforts of medics. </p> <p>British and French police are now probing the unidentified woman's death, <em>The Sun</em> reported. </p> <p>The ship originally sounded a Man Overboard alert and spotlights were then used to light up the sea, as aircraft from France and the Channel Islands attended the sea. </p> <p>Infra-red cameras were used to locate the woman, who would've struggled to survive in the cold water. </p> <p>At around 3am French time, an emergency alert was issued saying that a person was missing, a coast guard told <em>The Sun</em>. </p> <p>A helicopter was sent to a search area just north Les Casquets rocks, near the Channel Island of Alderney, while a plane from  Channel Islands Air Search was sent to the scene from Guernsey, along with lifeboat crews.</p> <p>The £650 million ($A1.2 billion) vessel, which has a crew of more than 1500 and can carry up to 6300 passengers, remained in the area before making its way to Southampton. </p> <p>“A guest on board MSC Virtuosa went overboard on 12 October, while the ship was sailing to Southampton,” a Virtuosa spokesperson said.</p> <p>“The body was later recovered with the involvement of the authorities.</p> <p>“We are deeply saddened by this tragic event, and our thoughts are with the family during this difficult time.</p> <p>“Out of respect for their privacy, we will not be providing further details.”</p> <p>A Hampshire Police spokesperson added: “The investigation is not being managed by UK authorities.”</p> <p><em>Images: P.Cartwright / Shutterstock.com/ Channel Islands Air Search</em></p> <p> </p>

Travel Trouble

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3 key differences between an ocean and river cruise

<p>People often have a personal preference when it comes to ocean cruises or river cruises, so if you’re not sure what to go for, it’s best to know how they really differ before booking your next trip.</p> <p>Here are the three key differences between an ocean and river cruise.</p> <p><strong>1. Cost</strong></p> <p>River cruises are initially more expensive, and travellers can expect the price to be from $200-500 per person per night. Ocean ships can cost less than $100 per night if you get a good deal.</p> <p>However, once onboard your ocean cruise there will be a likelihood that you splurge on extra costs such as drinks, tours and souvenirs.</p> <p><strong>2. Inclusions</strong></p> <p>Only the most upmarket ocean cruises are all-inclusive but on an ocean cruise if you want mealtime alcohol, Wi-Fi and other extras, you will be expected to pay up. All these extras are included in river-cruise fares and sometimes airport transfers are included too.</p> <p>River cruises require you to pay a heftier sum upon booking but if you are going on an ocean cruise, be sure to keep track of your spending.</p> <p><strong>3. Ship amenities</strong></p> <p>On river cruises, expect your onboard entertainment to be a massage room, fitness room or hot tub as most of the focus is on the destination. However, ocean cruises are lined with Broadway-styled shows, casinos, kids’ clubs, water parks, spas and various pools.</p> <p>If you prefer a quiet, intimate setting then river cruises would suit your desires but if you want a wide-range of entertainment, ocean cruises are for you.</p> <p><em>Image credits: Shutterstock </em></p>

Cruising

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10 things you should never do on a cruise balcony

<p>While many cruise ship passengers may think they can abide by their own rules in the comfort of their cabins, there are still many cruise ship etiquette rules to follow.</p> <p>Even though some passengers may have private balconies in their rooms, that doesn't mean you can act as if no one is watching. It's important to follow these rules while in your rooms and on your balcony to ensure you'll never be forced to cop the consequences of bad behaviour. </p> <p><strong>1. Smoke</strong></p> <p>Smoking on cruise balconies is a real no-no. Not only is the wafting smoke an unpleasant smell, but a half-burning cigarette blown back aboard can potentially be a fire hazard.</p> <p><strong>2. Make too much noise</strong></p> <p>One think that’s often forgotten is the fact that when we’re standing on our cruise ship balconies we’re well within earshot of our neighbours, so keep the volume down.</p> <p><strong>3. Go nude</strong></p> <p>The thing people sun bathing in one their cruise ship balcony in their birthday suit don’t realise is many balconies are tiered, so you may actually be in view of others.</p> <p><strong>4. Stand or climb on railings</strong></p> <p>Now this should be obvious, but you should never stand on the railings or the verandah furniture can significantly increase your risk of being thrown overboard.</p> <p><strong>5. Throw items overboard</strong></p> <p>It might be tempting to toss a message in a beer bottle overseas, but there are strict regulations. Not only is this dangerous, it’s also not environmentally friendly.</p> <p><strong>6. Dry clothes  </strong></p> <p>It can be quite difficult to dry your swimmers when you’re off a cruise, but one strong gust of wind could mean you could go the rest of your cruise without bathers.</p> <p><strong>7. Leave the balcony door open</strong></p> <p>On a hot and humid day, leaving the balcony door ajar might seem like a good idea, but the gusty sea breeze can wreak havoc with any loose items in your cabin.</p> <p><strong>8. Light a candle</strong></p> <p>It might seem like it’s a good way to enhance the mood, but any open flame on a cruise ship is a fire hazard, and lighting a candle is almost always against regulations.</p> <p><strong>9. Leave the balcony light on</strong></p> <p>If your cruise balcony has outdoor lighting, make sure you turn if off when you’re not actually using it, to save electricity and not disturb your neighbours.</p> <p><strong>10. Amorous behaviour</strong></p> <p>Cruises are inherently romantic holidays, but you might need to avoid overt displays of affection. As mentioned above, balconies are not be as private as you think.</p> <p><em>Image credits: Shutterstock </em></p>

Cruising

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Tragedy as Aussie dad dies on dream cruise holiday with family

<p>The community has rallied together for the family of an Aussie father-of-two who tragically passed away while on a cruise holiday. </p> <p>Edward Langley was on holiday with his family and they had a stopover at Vanuatu, where the tragedy occured. </p> <p>Mr Langley  “unexpectedly fell on the footpath”, according to a <a href="https://www.gofundme.com/f/edward-langley?cdn-cache=0" target="_blank" rel="noopener">GoFundMe</a> page set up for his family,  and they believe he may have died from a heart attack or stroke, although the official cause of death is still not known.</p> <p>The fundraiser, set up by a friend of Mr Langley’s wife, Heidi, has exceeded the campaign goal of $10,000, with $11,075 raised for the grieving family at the time of writing. </p> <p>“Our hearts goes out to Heidi … and the rest of the family,” the fundraiser read. </p> <p>“Our deepest and most sincere condolences to each of you. We can’t even begin to understand what you are all going through now.”</p> <p>"Hopefully we can all make a difference in helping [Heidi] and the family in this unsure and devastating time with the sudden loss of her husband, Edward," the fundraiser states. </p> <p>“There has been a few requests on how friends and family can support and help her, so this is just one way to donate and help in a way that we all know is hard and expensive. </p> <p>“I want to thank you all for the smallest amount and if you can share this page it would be highly appreciated.</p> <p>“I want to thank you on behalf of Heidi and hope that we can come together, to not only celebrate Edwards life but also support this family that needs all of us now more than ever.”</p> <p>Many have expressed their condolences in the comments and sent their prayers to his family. </p> <p>“I can’t imagine what you’re going through, but please know that my thoughts are with you constantly,” one person wrote.</p> <p>“This is absolutely devastating. so sorry to hear — we’ll be praying,” another commented. </p> <p><em>Images: GoFundMe</em></p>

Caring

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TikTok couple slammed for leaving toddlers unattended in cruise cabin

<p>TikTok Influencers Matt and Abby Howard have been slammed online for their controversial parenting choice while on a family vacation. </p> <p>In a now deleted video, the couple explained that they had brought their sons Griffin, 2, and August, 1 on a family cruise, and they went to dinner without the boys, but monitored the room through FaceTime. </p> <p>"So we ended up taking them for 5 nights and it became apparent that they weren't enjoying it and therefore we weren't either," they said in the caption. </p> <p>"So THEN we switched our dinner time to AFTER their bedtime and FaceTimed the monitors while we ate."</p> <p>Abby noted that baby monitors "don't work on board unless you're only like 10 feet away", adding that their dinnertime solution worked out "much better for everyone" </p> <p>Social media users were quick to respond to their decision, with many highlighting the safety concerns. </p> <p>"They literally could not have gotten to them fast enough if anything had happened and I cannot stop thinking about that. It’s sickening," one wrote on Reddit. </p> <p>"It's literally common sense that you do not leave a baby alone unsupervised," another added. </p> <p>"The fact that they would so willingly leave their children in an unfamiliar environment completely alone is shocking," another added. </p> <p>"Are they seriously that f****** dumb? Do they not watch the news, have they not seen what happened to Madeline McCann?" a fourth wrote.  </p> <p>Following the controversy, the couple released a video claiming that a family member was always with the children while they were at dinner, although they didn't clarify who. </p> <p>"We take our roles as parents extremely seriously and we love our children more than anything in the entire world, and we're very protective of our kids," Matt said in the video. </p> <p>"We had someone with our children at all times on this boat," he continued adding that the speculation surrounding them is "completely untrue". </p> <p>"I do want to clarify that we have not, would not, will not ever leave our children unattended. We would would never, ever want to put them in harms way in anyway," Abby added. </p> <p>She explained that her family would "tag team" to help the couple out with watching their children. </p> <p>Viewers were quick to speculate whether they were telling the truth, while others were glad they clarified. </p> <p>"Thanks for the clarification because it did come off like the boys were alone- context is everything," one wrote. </p> <p>"I hope this is the truth," another added. </p> <p>"For them to post about it like it's some genius parenting hack is just wild," a third wrote. </p> <p><em>Image: Instagram</em></p> <p> </p>

Family & Pets

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"Titanic moment": Cruise ship passenger captures iceberg collision

<p>A worried passenger onboard a Carnival cruise ship has recalled the moment the vessel collided with a large piece of ice off the coast of Alaska. </p> <p>The moment was captured on camera by Cassandra Goskie, who witnessed when the huge cruise ship was scraped by an iceberg. </p> <p>As the collision was taking place, Cassandra wrote, "If we die it was damn well worth it, it's a Titanic moment."</p> <p>According to another passenger, the vessel was halted "for hours to assess damages" before it eventually continued on its course. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7412700123140017450&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40cass_goskie%2Fvideo%2F7412700123140017450%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C72778570%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dedition.cnn.com%252F2024%252F09%252F11%252Ftravel%252Fcarnival-cruise-ship-collides-with-iceberg%252Findex.html%26referer_video_id%3D7412700123140017450&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2Fos4aQULQwtkRqiQfHEGAgCvUjiNAMCeIRmIEeO%3Flk3s%3Db59d6b55%26x-expires%3D1726362000%26x-signature%3DyrK0d0gVAMaqeloGoTRsFr7ROPA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>A Carnival spokesperson told <a href="https://edition.cnn.com/2024/09/11/travel/carnival-cruise-ship-collides-with-iceberg/index.html" target="_blank" rel="noopener"><em>CNN</em>,</a> "An assessment determined no damage to the ship's hull and the vessel continued on its cruise and there has been no impact to operations."</p> <p>The cruise company also confirmed that no one onboard was injured by the collision. </p> <p>Despite the close call with the ice, the ship was able to finish its seven-day expedition, returning to Seattle in Washington before embarking on a 14-day trip back to Alaska. </p> <p>Alaska is home to notoriously icy waters, as other cruise ships over the years have had similar scary encounters. </p> <p>In 2022, Norwegian Cruise Line vessel Norwegian Sun hit a piece of an iceberg while sailing in Alaska, sustaining damage to its starboard bow.</p> <p>According to Captain John Herring, a marine pilot in southeast Alaska, the region is home to "hard ice that can damage the hull or propellers", while "strong winds and currents make navigating icy waters even harder.”</p> <p><em>Image credits: Carnival / TikTok</em></p>

Travel Trouble

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Twelve-year-old boy falls to his death on cruise

<p>A 12-year-old boy has fallen to his death onboard the Royal Caribbean Harmony of the Seas, as guests watched on in horror. </p> <p>The cruise was nearing the end of its itinerary on Sunday and was heading back to Texas after its seven-day cruise around the Western Caribbean when the incident occurred. </p> <p>Witnesses recalled that the boy was playing with a group of friends he had made on the ship before he tumbled over a 13-storey balcony, falling into the internal Central Park area of the ship, a plaza filled with bars, pubs and restaurants.</p> <p>Royal Caribbean staff attempted to resuscitate the youngster, but he died before the ship docked in Texas.</p> <p>The cruise company shared a statement that a death had occurred onboard but refused to share any more information as investigations into the incident began.</p> <p>Witnesses took to a Facebook page for passengers to share their condolences to the boy's grieving family, and share their version of event. </p> <p>"My daughter was friends with him and said he was upset today," posted passenger Sara Tullas. "She is so upset. I wish I would have known he was struggling today."</p> <p>The boy had taken part in the cruise's teen-club, and many passengers said their children had got to know the boy before his death.</p> <p>"The conversations I have had to have with my son really tripped me up," wrote Shannon Elizabeth on the Facebook page. "My son and him actually got really close on the cruise, and he saw too much of what happened."</p> <p>"My family and I saw the incident unfold right before us as we were looking down into Central Park from the pool deck," wrote Christa Schoolfield. "We did not see whether he jumped or was playing around."</p> <p>Another passenger wrote, "I looked over the railing after the emergency alert and wish I didn’t."</p> <p>"All I ask is to please hug your children tight and tell your family members you love them. Life can change in an instant. Today I was hiding ducks in Central Park and one second later a child's life was gone in front of me."</p> <p>Friends said the boy was on board with his family, including two sisters, for a birthday celebration.</p> <p><em>Image credits: Shutterstock </em></p>

Travel Trouble

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Chaos erupts over last-minute cruise itinerary change

<p>Passengers onboard a Carnival Cruise have demanded refunds after their travel itinerary changed once they had already boarded the ship. </p> <p>Guests aboard Carnival’s Vista had booked the eight-night Southern Caribbean cruise out of Port Florida on August 10th intending to stop in Aruba, Curacao and Turks and Cacaos, with the eight-day cruise averaging $11,700 per person.</p> <p>However, as boarding was taking place, the cruise line sent passengers a notification saying their had been a change of plans due to an engine problem.</p> <p>Carnival crew members had discovered a “technical issue affecting the ship’s cruising speed” which forced the cruise line to alter the itinerary, the cruise line told the New York Post, with Vista instead traveling to the Bahamas, making stops at Nassau, Princess Cays, Freeport, and Half Moon Cay. </p> <p>While a cruise worker was trying to explain the situation to passengers, some started chanting "Give us our money!" while staff tried to diffuse the situation.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C_OYKHVvIIh/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C_OYKHVvIIh/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Only in Florida (@onlyinfloridaa)</a></p> </div> </blockquote> <p>“Ladies and gentlemen, the way you’re going about this with the noise and chaos isn’t going to solve any issues,” one cruise employee explained to the passengers, according to video obtained by Inside Edition.</p> <p>The passengers were given several choices once the cruise line determined the need for an itinerary change, as the cruise line said in a statement. </p> <p>“We communicated directly with guests on board regarding their options for the sailing,” Carnival said.</p> <p>“Those that sailed were given an on-board credit as well as a future cruise credit toward another cruise to make up for the unexpected change, and those who preferred not to sail were offered a 100 per cent refund.” </p> <p>Even with the choice of not cruising to the Bahamas, passengers were still frustrated with Carnival for the last-minute announcement.</p> <p>“They knew about the problem prior to us getting onto the ship,” Ashley Ball told the outlet. “They just didn’t say that until we were already on the ship, and, you know, went through customs and the lines and securities and all that, and then decided to display that information.”</p> <p><em>Image credits: Instagram</em></p>

Travel Trouble

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"Fresh chapter": Channel 7 reveals new star line-up

<p>Channel 7 has revealed yet another shake-up in its news presenter lineup, following months of significant reshuffles and the departures of several high-profile television personalities from the network.</p> <p>On Sunday, the network announced what it described as a "fresh chapter" for its 7News Sydney team, with veteran broadcasters Angela Cox and Mark Ferguson appointed as co-anchors for the flagship 6pm bulletin.</p> <p>Cox, who has served as a weekend news co-presenter for the past four years, temporarily filled in for Ferguson while he was on leave during the Olympics. This period of transition occurred amid a series of changes initiated by Seven's news and current affairs director, Anthony De Ceglie.</p> <p>The timing of Ferguson's leave had sparked speculation about his future at the network, particularly against the backdrop of reported cost-cutting measures due to a significant drop in ad revenue. However, the latest announcement puts those rumours to rest, affirming Ferguson's continued role at the helm of 7News Sydney.</p> <p>Cox, who has spent two decades with Channel 7, including a notable seven-year tenure as a foreign correspondent in the US, expressed her excitement about the new role. "Mark’s warmth, integrity and authority behind the news desk has rightfully earned him a loyal following," she said. "He’s also a great bloke, always professional, very funny and a great husband and family man.</p> <p>"The news landscape has changed so much. The way we consume news is radically different now than even 10 years ago and 7NEWS is evolving too."</p> <p>Cox is set to co-anchor her first bulletin with Ferguson on Sunday, September 8, following his return from filming a special series of news reports.</p> <p>Ferguson, who has been the face of the 7News Sydney bulletin for a decade, celebrated his 40th year in the media industry in February. His vast experience and reputation as one of Australia's most trusted news voices make him a key figure in this new co-anchor format.</p> <p>"This new co-anchor approach brings a new sense of dynamism, innovation, and flexibility to the hour-long program," said De Ceglie in a statement. "I am incredibly excited to see Mark and Angela work together."</p> <p>Sunday's announcement is the latest in a series of changes within Channel 7's newsrooms. In July, star Brisbane newsreader Sharyn Ghidella <a href="https://www.oversixty.com.au/entertainment/tv/apparently-my-time-is-up-veteran-channel-7-anchor-s-abrupt-departure" target="_blank" rel="noopener">was unexpectedly axed</a> after nearly two decades with the network, a move she revealed on social media after being informed of her departure while at a hairdresser's appointment.</p> <p>August saw the departure of veteran sports presenter Shane Webcke from the news desk, though he will continue contributing NRL insights for the network. Additionally, senior journalist Steve Hart <a href="https://www.oversixty.com.au/entertainment/tv/channel-seven-loses-veteran-reporter-to-rival-network" target="_blank" rel="noopener">announced his exit</a> from the Brisbane newsroom in an internal email to staff last month.</p> <p>In contrast to these exits, Channel 7 has also made strategic hires, including the recent addition of former ABC journalist Karina Carvalho as a 7News presenter in Melbourne.</p> <p>As Channel 7 continues to navigate these changes, the network's commitment to refreshing its news lineup is evident, with the Cox-Ferguson co-anchor team set to usher in this "fresh chapter" for 7News Sydney.</p> <p><em>Images: 7News</em></p>

TV

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Channel Nine revamps Today show line up

<p>Big changes are coming to Channel Nine's flagship <em>Today</em> show, following the <a href="https://o60.me/7hh8v2" target="_blank" rel="noopener">departure</a> of popular newsreader Brooke Boney. </p> <p>The shake-up to the morning show's line-up was confirmed on Monday and will affect both the weekday and weekend programs. </p> <p>Jayne Azzopardi, a former Sydney news reporter, will replace Boney on the morning news desk. </p> <p>Azzopardi's role as co-host of <em>Weekend Today</em> will now be taken over by Sophie Walsh, who will co-host alongside fellow veteran Nine presenter Clint Stanaway. </p> <p>Walsh has worked at Channel Nine for 15 years, after first joining the broadcaster as a news reporter in 2009. </p> <p>In another change for <em>Weekend Today, </em>senior journalist Lizzie Pearl will cover the news while Dan Anstey will present the weather. </p> <p>Renee Bargh, who has regularly featured on the <em>Today </em>show in the past has been officially welcomed to the team as an entertainment reporter. </p> <p>Confirmation of the changes comes after an emotional week among staff at the <em>Today</em> show with Boney's departure last Friday. </p> <p>"Thank you for accepting me. I know that I don't fit the mould and I'm grateful for each and every one of you for tuning in every day," Boney said during her farewell. </p> <p>The journalist, who was joined by her mother on the couch, became emotional as she reflected on her experience. </p> <p>"I'm so grateful for every opportunity that I've been given here, I've done things I never dreamed possible," Boney said.</p> <p>"For someone like me, I grew up in housing commission, so this is really beyond my wildest dreams.</p> <p>"I mean, I just spent a month at the Olympics. I've been to the Oscars... all around the world to do things that most people don't get to do."</p> <p>During her final show last week <em>Today</em> host Karl Stefanovic also told her that she was well loved and respected.</p> <p>“We love you and everything you represent, how hard you work,” he said.</p> <p>Boney announced her departure earlier this year after she was offered a position to study at Oxford University.</p> <p><em>Image: Nine/ Instagram</em></p>

TV

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Tom Cruise steals the show at epic Paris 2024 Closing Ceremony

<p>As the Olympic flame was extinguished to signal the Paris 2024 Games officially closed, a surprising famous face stole the show at the epic closing ceremony. </p> <p>In true Olympics style, as the French capital wrapped up their Games, they passed the torch to the 2028 host city Los Angeles, who were having their own celebratory concert. </p> <p>To help in the handover, acting legend Tom Cruise, who is famous for doing many of his own stunts, came in with a skydiving stunt reminiscent of his <em>Mission Impossible</em> films that saw him swing from atop Stade de France before touching down on the stadium’s field.</p> <p>The 62-year-old actor greeted athletes as he walked toward the stage to the final guitar shreds of the American national anthem, as the crowd erupted in cheers. </p> <p>He received the Olympic flag from Los Angeles Mayor Karen Bass and gymnast Simone Biles, then strapped it safely to the back of a motorcycle and rode off into the sunset, which switched into a pre-recorded video that tracked his journey to Hollywood.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Thank you, Paris! Now off to LA. <a href="https://t.co/MxlAb0hZbT">pic.twitter.com/MxlAb0hZbT</a></p> <p>— Tom Cruise (@TomCruise) <a href="https://twitter.com/TomCruise/status/1822749650463732136?ref_src=twsrc%5Etfw">August 11, 2024</a></p></blockquote> <p>In the video, Cruise sped down the streets of Paris on the motorcycle, passing landmarks like the Eiffel Tower, and cruised onto a waiting airplane.</p> <p>"I'm on my way," he said, as he put on skydiving gear, as he then leapt from the plane and headed to the iconic Hollywood sign, where he turned the "O"s into Olympic rings before passing the flag off to Olympic cyclist Kate Courtney.</p> <p>The Olympics wrapped up with USA winning over overall medal tally with an impressive 126 medals, followed closely by China in second place and Japan in third place. </p> <p>Australia wasn't far behind in fourth place, as Nine commentary applauded the Aussie athletes for their most successful games ever.</p> <p>"The theme of the Closing Ceremony tonight: record," Eddie Maguire said in commentary for Nine.</p> <p>"It was a record performance by our Australian athletes. Paris provided record crowds, record ratings around the world on all platforms of media."</p> <p>"Paris, merci beaucoup, au revoir. See you in four years when the City of Angels welcomes the world to the city of dreams for LA 2028."</p> <p><em>Image credits: Nine Network </em></p>

News

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Readers response: What is the most memorable cruise you've ever been on?

<p>The dream holidays of many take place on the high seas, with many eager travellers keen to reflect on their favourite voyages.</p> <p>We asked our readers what their most memorable cruise was, for either good or bad reasons, and the response was overwhelming. Here's what you said.</p> <p><strong>Kate Oz</strong> - European river cruise was fabulous. </p> <p><span dir="auto"><strong>Jean Murray Cure</strong> - Coming to Australia as a migrant and a Christmas cruise to New Caledonia. Loved them both!</span></p> <p><span dir="auto"><span dir="auto"><strong>Carol Hanson</strong> - Christmas cruise. Fantastic atmosphere on board.</span></span></p> <p><span dir="auto"><span dir="auto"><span dir="auto"><strong>Brenda Glass Brooks</strong> - When I slipped on a wet surface and cracked my L2 excruciating pain, arrived home and ended up in hospital where I was told I also had COVID. </span></span></span>Will never ever cruise again.</p> <p><span dir="auto"><strong>Geraldine Bayles</strong> - The Holland America, 10 day Roman Empire cruise on the Noordam 20</span>12. Every day was an adventure! On board entertainment fantastic! Smooth sailing.</p> <p><span dir="auto"><strong>Linda Woods</strong> - NZ on Queen Elizabeth. The best ship we've been on.</span></p> <p><span dir="auto"><span dir="auto"><strong>Cheryl Barrett </strong>- Loved cruising from Vancouver to Alaska. It was mind blowing.</span></span></p> <p><span dir="auto"><span dir="auto"><span dir="auto"><strong>Rhonda Moffitt</strong> - 4 years ago. 1st day, ship didn't leave Port as conditions of heat &amp; wind were severe. </span></span></span>2nd day, weather too severe to visit Kangaroo Island so day spent at sea. 3rd day, Port Lincoln as scheduled. 4th day, Phillip Island hit by a severe storm and spent 2 hours on tender which could not dock and offload passengers back on ship. That night Penguin Parade excursion cancelled due to bad weather.</p> <div> <div dir="auto">This was my first cruise, a taster for my future retirement. Princess cruise had no offer for credits and, I know weather is unpredictable, but a totally disappointing experience.</div> <p><strong>Dianne Whitton</strong> - 2013 World Cruise on the Sea Princess. It was good. The best was 2016 Circle Pacific. Too bad Princess doesn't put it on any more.</p> <p><span dir="auto"><strong>Cheryl Quested</strong> - Windstar cruise in Tahiti was the best.</span></p> <p><span dir="auto"><span dir="auto"><strong>Heather Dixon</strong> - Hurricane cruise in Norway, absolutely the most stunning scenery.</span></span></p> <p><em><span dir="auto"><span dir="auto">Image credits: Shutterstock</span></span></em></p> </div>

Cruising

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Cruise worker shares what you should always take into a lifeboat

<p dir="ltr">A cruise ship worker has shared the six essentials you should always take if you ever need to get into the lifeboat on a cruise. </p> <p dir="ltr">Lucy Southerton, who has worked on cruise ships for nine years, regularly shares cruising advice on social media to help travellers get the most out of their voyage. </p> <p dir="ltr">In her most recent video, Lucy shared invaluable advice on what items you should take on a lifeboat in the event of an emergency. </p> <p dir="ltr">While many people would instinctively leave all their belongings behind in an emergency, Lucy said there are six things you should always take. </p> <p dir="ltr">The first thing to bring in the event of an emergency is your documentation, such as a form of ID, such as a passport, driving licence or even a visa.</p> <p dir="ltr">The second thing may surprise some people, as Southerton recommends always having lip balm in case of emergencies. </p> <p dir="ltr">The cruise worker said, “[In a life-threatening situation] the body prioritises the distribution of water to essential organs such as the liver and the brain.” </p> <p dir="ltr">“Because of this, the lips receive no water so they are going to dehydrate faster, meaning they could crack. If you are in a lifeboat for a long period of time, your lips are going to be one of the first things that suffer so you should protect them at all costs.”</p> <p dir="ltr">Thirdly, Lucy recommends you should always have sunscreen, as you never know how long you will be exposed to the elements for. </p> <p dir="ltr">She said, “If you are sitting directly under the hatch or where they take the roof off to let the breeze in, you're going to want a hat or sun cream to protect yourself from the beating sun.”</p> <p dir="ltr">“This is not as much of a priority as lip balm, but if you can get hold of some sun cream before entering a lifeboat then you should.”</p> <p dir="ltr">Next up, the veteran cruise-ship worker said you should always take layers of clothes that you can easily take on and off in changing weather.</p> <p dir="ltr">Lucy's penultimate item that passengers should always take on a lifeboat might seem obvious but she warned that it is essential for those who take medication on a regular basis to bring it with them. </p> <p dir="ltr">However, she added, “What they don't tell you to take is stuff like paracetamol, ibuprofen, aspirin, Sudocrem and ointments.” </p> <p dir="ltr">“'While you may not need these types of medication, somebody else on your lifeboat might - it's better to have it and not need it than the reverse scenario. Just shove them in your pocket just in case.”</p> <p dir="ltr">Last but not least, Lucy said you should - as obvious and essential as it may seem - never forget to take water on board a lifeboat. </p> <p dir="ltr">She stressed that “there is only so much water you can fit in a lifeboat, so the water is going to be rationed out”. </p> <p dir="ltr">Lucy continued, “If you can take extra water on board with you, do it, even if it's just in the form of an extra water bottle. [Humans] cannot last long without water so make sure you grab some if you are able to.”</p> <p dir="ltr">Finishing up the video, Lucy reassured passengers that “getting into a lifeboat is the absolute last resort”, adding that it is more likely that anyone on board the ship is taken to an assembly station while emergency services on board attempt to fix any issues that could arise. </p> <p dir="ltr"><em>Image credits: Instagram / Shutterstock </em></p> <p></p>

Cruising

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Stormy seas ahead: Why confidence in the cruise industry has plummeted

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/jennifer-holland-969445">Jennifer Holland</a>, <a href="https://theconversation.com/institutions/university-of-suffolk-3830">University of Suffolk</a></em></p> <p>The cruise industry has weathered many storms, including fairly regular brushes with disease. Outbreaks of <a href="https://www.cdc.gov/nceh/vsp/pub/norovirus/norovirus.htm">norovirus</a>, <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3294517/">H1N1</a> and <a href="https://www.nytimes.com/2019/05/02/world/americas/measles-scientology-cruise-ship.html">measles</a> have all happened in the not too distant past. Despite this, a cruise has traditionally been regarded as a safe holiday – the kind where you don’t have to worry about a thing.</p> <p>COVID-19 has changed this. Cruise ships were a hotbed of transmission during the early stages of the pandemic, particularly the Diamond Princess, which was quarantined for six weeks in Japan in spring 2020. It had over <a href="https://www.bmj.com/content/369/bmj.m1632">700 confirmed cases</a>, and for a period was the world’s <a href="https://www.theguardian.com/world/live/2020/feb/20/coronavirus-live-updates-diamond-princess-cruise-ship-japan-deaths-latest-news-china-infections?page=with:block-5e4ea39f8f0811db2fafb3ec#block-5e4ea39f8f0811db2fafb3ec">leading COVID-19 hotspot</a> after China. Coverage of this and other ships’ outbreaks has taken its toll.</p> <p><a href="https://www.sciencedirect.com/science/article/pii/S259019822100035X">Research</a> that I conducted with colleagues in Australia shows that the pandemic has changed how people think of cruise holidays. We surveyed over 600 people in the UK and Australia, both cruisers and non-cruisers, to ask them about their willingness to cruise and future travel intentions, to explore how COVID-19 has affected perceptions of travel and cruise risks.</p> <p>Nearly 45% of interviewees had less belief than before the pandemic that cruise lines are transparent and honest about safety or health issues. Respondents were also fearful of going on a cruise, with 47% saying they don’t trust cruise lines to look after them if something goes wrong. This is staggering for an industry that depends on repeat customers.</p> <p>We further found that 67% of people are less willing to cruise as a result of the pandemic, while 69% said they feel less positive about cruising now. What’s most surprising is that even repeat cruisers said they feel nervous about cruising as a result of the pandemic, with this emotion coming up repeatedly in the survey’s open-ended questions. This is a gamechanger. Until now, loyal cruisers have always come back, with previous disease outbreaks having <a href="https://www.sciencedirect.com/science/article/abs/pii/S0261517716300309">little</a> <a href="http://ijbssnet.com/journals/Vol_4_No_7_July_2013/2.pdf">impact</a>.</p> <h2>What went wrong?</h2> <p>When the pandemic began, cruise ships immediately suffered high infection rates among passengers and crew. During the first wave, thousands were <a href="https://www.theguardian.com/world/2020/mar/27/stranded-at-sea-cruise-ships-around-the-world-are-adrift-as-ports-turn-them-away">stranded onboard</a> ships as they were held in quarantine or <a href="https://www.sciencedirect.com/science/article/abs/pii/S0160738320302103?via%3Dihub">refused entry to ports</a> as borders closed. By the end of April 2020, <a href="https://www.miamiherald.com/news/business/tourism-cruises/article241640166.html">over 50 cruise ships</a> had confirmed cases of COVID-19 and at least 65 deaths had occurred among passengers and crew.</p> <p>The story of one ship – the Ruby Princess – gained particular attention. Its passengers were allowed to disembark in Sydney in mid-March, with a number carrying the virus. The ship would go on to be linked to more than <a href="https://www.bbc.co.uk/news/world-australia-53802816">900 COVID-19 cases and 28 deaths</a>. The state of New South Wales later launched a <a href="https://www.dpc.nsw.gov.au/assets/dpc-nsw-gov-au/publications/The-Special-Commission-of-Inquiry-into-the-Ruby-Princess-Listing-1628/Report-of-the-Special-Commission-of-Inquiry-into-the-Ruby-Princess.pdf">public inquiry</a> into the ship’s outbreak and found that the state’s ministry of health made a number of serious errors in allowing passengers to get off.</p> <p>It didn’t take long for cruises to be depicted as <a href="https://www.bloomberg.com/news/articles/2020-03-24/virus-explosion-in-australia-exposes-cruise-ships-hidden-menace">places of danger and infection</a>, particularly in Australia. Lots of information about COVID-19 on cruise ships was published, especially about the <a href="https://cruiseradio.net/the-cruise-ship-story-mainstream-media-got-wrong/">Ruby Princess</a>, grabbing the <a href="https://trends.google.com/trends/explore?date=today%205-y&amp;q=Ruby%20Princess">public’s attention</a>. Undoubtedly, this amplified people’s perceptions of risk around cruise holidays. Our study found that the many stories on COVID-19 also reminded the public of previous illnesses and outbreaks onboard cruise ships.</p> <p>Given the high intensity of media interest in Australia, we weren’t surprised to find that perceived risks were higher there compared with the UK, with willingness to cruise lower. This suggests that there could be regional differences in how difficult it is for the industry to recover after the pandemic.</p> <h2>What happens next?</h2> <p>Most respondents in the study said they would wait until it was safe to cruise again – and there’s probably a long way to go on changing the current perception of cruise ships as giant incubators of disease. It’s doubtful pent-up demand from loyal cruisers will be enough to fill cruise ships to capacity – which is critical for <a href="https://link.springer.com/article/10.1057%2Fs41278-020-00158-3">long-term economic viability</a> – and so <a href="https://theconversation.com/can-the-cruise-industry-really-recover-from-coronavirus-144704">financial uncertainty</a> grows.</p> <p>The pandemic has been <a href="https://cruising.org/-/media/Facts-and-Resources/Cruise-Industry-COVID-19-FAQs_August-13-2020">catastrophic</a> for the industry so far, with financial losses of US$50 billion (£36 billion), 1.17 million job losses, 18 cruise ships sold or scrapped and at least <a href="https://www.maritime-executive.com/article/cmv-becomes-the-third-cruise-line-to-go-out-of-business-in-a-month">three cruise lines stopping trading</a>. Before the pandemic, a new cruise ship was built <a href="https://www.seatrade-cruise.com/news-headlines/golden-age-med-ports-need-prepare-new-generation-large-ships">every 47 days</a>, and off the back of the industry’s robust growth over the past two decades another <a href="https://cruising.org/en-gb/news-and-research/research/2020/december/state-of-the-cruise-industry-outlook-2021">19 ships</a> are due to enter operation in 2021, despite demand very likely to have fallen.</p> <p>To recover, the industry will need to address people’s perceptions of risk, which our research shows have heightened. Risk perception has a <a href="https://journals.sagepub.com/doi/10.1177/004728759803700209">significant influence</a> on holiday decision-making, and it will be even more critical post-COVID.</p> <p>In the wake of the pandemic, would-be cruisers will need to think about health protocols, outbreak prevention plans, onboard sanitation procedures, social distancing measures and health screenings. Also, they’ll need to consider the implications of potential outbreaks during the cruise. These could result in being quarantined in their cabin, needing to access healthcare, or even the cruise being terminated.</p> <p>All of this creates uncertainty, which adds to perceptions of risk. The industry will need to provide reassuring answers on all of these points to entice holidaymakers back onboard. Cruise companies will also need to convince customers that they are trustworthy and accountable, given the concerns about honesty and transparency raised by our research.</p> <p>Overall, the sector has been devastated by the pandemic. Possibly no other area of tourism has been as widely affected. A return to the robust growth enjoyed previously is unlikely for many years, if ever. But for there to be any chance of this happening, the industry must understand how the pandemic has affected people’s perceptions of cruises and address their concerns.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/152146/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/jennifer-holland-969445"><em>Jennifer Holland</em></a><em>, Lecturer in Tourism, <a href="https://theconversation.com/institutions/university-of-suffolk-3830">University of Suffolk</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/stormy-seas-ahead-confidence-in-the-cruise-industry-has-plummeted-due-to-covid-19-152146">original article</a>.</em></p> </div>

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Abandoned family hit with huge fine by cruise line

<p>A family of nine has been charged a whopping $13,000 for failing to return to their cruise ship after an excursion in Alaska, leaving them stranded by Norwegian Cruise Lines to find their own way home. </p> <p>The Gault family, from Tulsa in Oklahoma, were travelling with six young kids and a 78-year-old grandmother when they disembarked from the Norwegian Encore in Katchikan, a small town in a string of south Alaskan islands, so they could watch a lumberjack show together.</p> <p>All was going well until they went to board a bus back to the ship, when the local tour operator transporting passengers to and from the vessel miscounted and told the family there was no room and that they had to wait for the next bus. </p> <p>“We see the chaos getting onto the buses. We go to get on the bus and one of the attendees is like, ‘The bus is full, and you know you got to wait for the next bus,’” Joshua Gault told <em>2 News</em>.</p> <p>However, the next bus never came, and as the family found other means to rush back to the port, they arrived to see the ship sailing away with all their belongings, including passports and medications, onboard.</p> <p>“Six kids on board, minor children, and a 78-year-old mother-in-law, all on medication. We all had to quit cold turkey medication these last few days because it was all on the cruise ship,” Mr Gault said.</p> <p>From there, things only got worse for the Gault family, who had already spent about $44,500 on the trip, as they were immediately hit an almost $13,000 charge from the cruise line — $1,400 per passenger — for missing the boat.</p> <p>That fee stemmed from the US Customs and Border Protection’s Passenger Vessel Services Act, which they violated by not visiting a foreign port before they returned to the US, as their itinerary planned.</p> <p>Unable to rejoin the ship in Canada, the family decided to cut their losses and head home, arranging new accommodation and flights, making their costs continue to pile up. </p> <p>After days of travel - which included stops in numerous cities, cancelled flights, and more than one overnight airport stay — the family finally arrived home, feeling strung out, tired, and having picked up Covid along the way.</p> <p>“So yeah, we’re beat down right now. We’re unhealthy and beaten down,” Mr Gault said.</p> <p>The family is still working with the cruise line to rectify the situation, as Cailyn Gault said Norwegian Cruises keeps telling them, "We’re still looking into it, we haven’t forgotten about you."</p> <p>“And I was like, ‘No, we feel like you pretty much forgot about us when you left us in port and told us to go figure it out,’” Ms Gault added.</p> <p>Norwegian Cruise Lines told The Post it has begun the process of refunding the Gaults the nearly $13,000 in fees they were charged, and will reimburse them for all their travel expenses once receipts have been received.</p> <p>The cruise line also said it tried to contact the Gaults after they missed their bus due to “a misstep by a local tour operator,” and when they were unable to reach them, worked with the local port authority to help the family arrange lodging for the night before they were able to make a flight to Seattle the next day.</p> <p>“In addition, these guests will be receiving a pro-rated refund for the two cruise days they missed,” a Norwegian Cruise Line representative said.</p> <p>“As a gesture of goodwill, the company will also be providing each of the nine guests with a Future Cruise Credit in the form of a 20 per cent discount of their cruise fare that can be used towards their next voyage,” Norwegian added.</p> <p><em>Image credits: Facebook</em></p>

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