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Emirates takes cheeky swipe at other airlines in new safety video

<p dir="ltr">Emirates have taken a cheeky swipe at Qantas, Air New Zealand and British Airways with their new “no nonsense” in-flight safety video. </p> <p dir="ltr">The Dubai-based airline took a different approach to other major airlines, saying they chose not to include dancers and singers for its in-flight entertainment because they “take your safety seriously”.</p> <p dir="ltr">“Hello and welcome on board your Emirates flight today,” a flight attendant says at the start of the four minute video.</p> <p dir="ltr">“This is your no-nonsense safety video. We do not have dancers breaking into song, characters from movies, or celebrities trying to be funny I’m afraid.”</p> <p dir="ltr">Another cabin crew member then chips in, “But at Emirates, safety always comes first. So it’s important that we take you through some safety features before takeoff. And then you can all get back to our award-winning entertainment system.”</p> <p><iframe title="YouTube video player" src="https://www.youtube.com/embed/MCW5kH1G_1Y?si=IgvSjvOEa-n_f01v" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p dir="ltr">The decision to stick to the basics for such an important video has been praised online, with many comparing the video to others by competing airlines. </p> <p dir="ltr">“Excellent video. No fuss, no faff, just informative and not distracting. These videos are about safety first and foremost, not entertainment,” wrote one fan.</p> <p dir="ltr">“Emirates got it right. This is THE safety video, simple and comprehensive which it should be,” agreed another.</p> <p dir="ltr">“This video is sending a message to other airlines,” stated a third.</p> <p dir="ltr">Emirates has gone in the opposite direction to its Aussie partner <a href="https://oversixty.com.au/travel/travel-trouble/disappointing-new-inflight-qantas-video-slammed-for-missing-the-mark">Qantas</a>, as a safety video from the Flying Kangaroo went viral earlier this year for all the wrong reasons. </p> <p dir="ltr">The video was widely panned for being “elitist” and “sexist”, while skimming over vital safety information, as one person on social media wrote, “I’d prefer just focus on, oh I dunno, in flight safety during the in-flight safety video? “Why do we need a long video with all this added stuff?”</p> <p dir="ltr">The video, which replaced an earlier retro video released in 2020 that marked the airline’s 100th birthday, features frequent flyers and Qantas staff delivering the pre-flight safety announcement from their favourite “magic places” around the world. </p> <p dir="ltr"><em>Image credits: Emirates</em></p>

International Travel

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“It tastes like rich”: Hotel sells $32 coffee with gold sprinkles

<p dir="ltr">At the Emirates Palace in Abu Dhabi, you can treat yourself to a cappuccino for a whopping $32AUD, although you’re not <em>really</em> paying for the coffee alone. </p> <p dir="ltr">The cappuccino, which is found at the hotel’s Le Cafe by the Fountain comes with 23-karat gold sprinkled on top and it has been named the Emirates Palace Golden Cappuccino. </p> <p dir="ltr">The pricey cap is not the only item on the menu that is embellished with gold, with the hotel advertising a camel milk vanilla or chocolate ice cream with a 23-karat gold leaf for $29.</p> <p dir="ltr">In the mood for a cold drink? The Emirates Palace has got you covered with their Hawaiian Candy Colada, a mocktail topped with 23-karat gold flakes for $26. </p> <p dir="ltr">Tourists have shared videos on social media, with one showing a barista shaking a can of gold flakes over a row of cappuccinos, much like one would with the average cocoa powder topping. </p> <p dir="ltr">Another video posted by a worker shows her adding gold flakes with a spoon.</p> <p dir="ltr">One TikToker who got to try the luxurious coffee wrote, “The gold cappuccino was 8/10 but the vibes were 100/10.” </p> <p dir="ltr">One user wrote, “It tastes like rich.”</p> <p dir="ltr">Another agreed, writing “It tastes expensive.” </p> <p dir="ltr">A Canadian coffee content creator, Brodie Vissers, better known as The Nomad Barista online reviewed the hotel’s cappuccino on YouTube. </p> <p dir="ltr">“Our drinks have arrived, I’m a little bit nervous. It used to be 24-karat, now they’ve reduced it to 23-karat but it is still gold sprinkled on this coffee,” he said.</p> <p dir="ltr">“I don’t even know what to expect from this drink,” he said before trying the luxurious drink. </p> <p dir="ltr">“It’s actually not bad. Of course the foam on the latte is not like a perfect flat white or anything. It’s actually not as sweet as I expected. It’s got a nice balance to it. It’s an interesting drink.</p> <p dir="ltr">“We cannot forget about the dates. Having dates with coffee is a very traditional thing here in the Middle East.</p> <p dir="ltr">“Let’s see how that pairs with the latte. Wow, that is so good. I recommend it if you’re around. It’s a kind of unique opportunity here in (Emirates) Palace. What better place to drink coffee with gold on top.”</p> <p dir="ltr"><em>Image credit: Instagram </em></p>

Food & Wine

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Aussie woman sues Emirates claiming she was denied adequate water

<p>A Melbourne woman has sued Emirates airline, claiming she collapsed after being denied adequate water on a long-haul flight.</p> <p>54-year-old Lina Di Falco is suing the air carrier for damages after a serious injury on a 14-hour flight left her with constant ankle pain, <a href="https://www.theguardian.com/business/2019/jun/11/emirates-sued-over-claims-it-refused-australian-traveller-additional-water">AAP</a> reported.</p> <p>Di Falco told Victoria’s supreme court that she fainted and got her ankle broken on the March 2015 flight from Melbourne to Dubai after her repeated requests for water were disregarded.</p> <p>Di Falco said she was given just one drink with her meal over an hour after the plane took off. Barrister John Ribbands, representing Emirates, told the court on Tuesday the plane had a water fountain for passengers’ use, but Di Falco said she did not see it.</p> <p>She said she had asked for water four times before going to the bathroom, feeling dizzy and nauseous. She fainted and hurt her ankle on the way, causing pain that she described as nearly 10 out of 10.</p> <p>Di Falco complained to Emirates that not enough refreshments had been given to the passengers, and that her Middle Eastern holiday was wasted because of her ankle injury.</p> <p>After returning to Australia from her trip, the Moonee Valley City Council employee was told her ankle was broken. She underwent surgery and did not go to work for two months.</p> <p>The passenger’s barrister, Ron Meldrum QC, said she had been an “adventurous” traveller who enjoyed dancing and skiing before the incident.</p> <p>“It’s always aching ... since the accident,” Di Falco claimed. She said apart from no longer being able to exercise and garden, the injury also led her to withdraw from her friends and her marriage to break down.</p> <p>“Because of the accident, I couldn’t be ... the wife that he married,” Di Falco said, explaining her frustrations due to her inability to keep up with domestic duties.</p> <p>Di Falco said “the confidence I had for myself, it’s all gone” after the injury.</p> <p>The trial is expected to continue today.</p>

International Travel

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10 people hospitalised after Emirates flight to New York

<p>The 10 passengers and crew members who were hospitalised in New York City after arriving sick on a flight from Dubai appear to have the flu.</p> <p>New York City health officials say they obtained respiratory samples from the patients and their symptoms look like influenza. They say they won't know for sure until they get final results. All of the patients were listed in stable condition.</p> <p>It follows them being taken to hospital for "further medical care and evaluation" after the quarantining of a flight from Dubai in New York.</p> <p>Around 100 passengers reported unknown illnesses. People complained of cough and fever on the Emirates flight, the Centres for Disease Control and Prevention said in a statement. </p> <p>Initially, as many as 19 people had been confirmed unwell, NBC New York reported, with 10 taken to hospital.</p> <p>Health officials met the plane on the ground at John F Kennedy International Airport, and medics and federal customs agents took temperatures of passengers and evaluated symptoms.</p> <p>Emirates released a statement apologising for the inconvenience, saying the health and safety of those on board was its main priority.</p> <p>"Emirates can confirm that all passengers have disembarked from flight EK203.</p> <p>"All passengers were screened by the local health authorities prior to disembarkation and 3 passengers and 7 crew were transferred to the hospital for further medical care and evaluation. Nine passengers underwent additional medical screening at the site near the aircraft and were released afterwards. </p> <p>"The rest of the passengers were allowed to leave and clear customs. Our crew and on ground staff extended our full cooperation with the authorities during the onboard screenings and the aircraft has now been handed back to Emirates," the statement said.</p> <p>There were 521 passengers on board Flight EK203, the CDC said.</p> <p>The office of New York Mayor Bill de Blasio described the response as a quarantine.</p> <p>Emirates initially said at least 10 passengers had unspecified illnesses on the flight, but it is unclear why there was a wide disparity in numbers.</p> <p>Photos from passengers show rows of ambulances and firetrucks on the tarmac. Larry Coben said on Twitter that fellow passengers were asked to fill out CDC forms detailing where people have recently travelled.</p> <p>One of those onboard the plane was rapper Vanilla Ice.</p> <p>He posted footage from the scene on his social media, writing, "This is crazy. Apparently, there is over 100 people sick on the bottom floor, so happy I'm up top, it's a double-decker plane 380."</p> <p><em>Written by Alex Horton. Republished with permission of <a rel="noopener" href="https://www.stuff.co.nz/travel/travel-troubles/106860960/plane-quarantined-in-us-after-passengers-fall-ill" target="_blank">Stuff.co.nz</a>.</em></p>

Travel Trouble

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Disabled teenager and family kicked off Emirates flight

<p>A disabled teenager and his family have been kicked off an Emirates flight while flying home to France, because he has epilepsy.</p> <p>Kiwi Adam Brown travelled to New Zealand with his wife and three boys to visit their extended family.</p> <p>Their son Eli, who has epilepsy, autism and severe learning difficulties, had flown all around the world with no problem.</p> <p>Despite having medical clearance to fly, Adam Brown’s son was kicked off a flight during the last leg of their trip from Dubai to Lyon.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Thanks <a href="https://twitter.com/emirates?ref_src=twsrc%5Etfw">@emirates</a> for removing our family from your flight. Our son has epilepsy: we had told you, just come 14 hr from Melbourne, got his doctor on the phone &amp; medical clearance while still on board. He has <a href="https://twitter.com/hashtag/autism?src=hash&amp;ref_src=twsrc%5Etfw">#autism</a> &amp; severe learning difficulties - v traumatic. <a href="https://t.co/1JXw9A4EYM">pic.twitter.com/1JXw9A4EYM</a></p> — Isabelle Kumar (@Isabelle_kumar) <a href="https://twitter.com/Isabelle_kumar/status/1022092775410597888?ref_src=twsrc%5Etfw">July 25, 2018</a></blockquote> <p>While they were waiting to take off in Dubai, the family were approached by staff and were asked to get off the plane.</p> <p>"They said Eli wasn’t allowed on the plane, despite already taking two Emirates flights from New Zealand without a problem, despite his doctor on the phone saying he was fine, and an email and medical certificate saying the same,” said Eli’s uncle Miles, who had been in contact with the family.</p> <p>“They kicked them off with such gusto, even threatened to get police to remove them.”</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Hi <a href="https://twitter.com/FrankRGardner?ref_src=twsrc%5Etfw">@FrankRGardner</a> exhausted in grotty hotel - wondering why it took <a href="https://twitter.com/emirates?ref_src=twsrc%5Etfw">@Emirates</a> 9 hours to respond after being forced to leave Dubai to Lyon flight with our disabled epileptic son today. Happy to give you the background will fwd <a href="https://twitter.com/euronews?ref_src=twsrc%5Etfw">@euronews</a> articles <a href="https://t.co/T59MxHPJ92">https://t.co/T59MxHPJ92</a></p> — Isabelle Kumar (@Isabelle_kumar) <a href="https://twitter.com/Isabelle_kumar/status/1022189687358857216?ref_src=twsrc%5Etfw">July 25, 2018</a></blockquote> <p>Once the family were off the plane, the ground medical crew assessed Eli and deemed him fit to fly, Miles said.</p> <p>“They were scratching their heads, and said of course he is OK to fly. Regardless, the cabin chief would not let them on the plane.”</p> <p>Eli’s mother, Euronews journalist Isabelle Kumar, shared on Twitter that it took nine hours before Emirates responded to their situation and put them up in a “grotty hotel”.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">7 hours after we were meant to get on your flight <a href="https://twitter.com/emirates?ref_src=twsrc%5Etfw">@emirates</a> and still waiting... we thought you had a solution? Where is it? Now please... <a href="https://t.co/tBPZbcoxBM">pic.twitter.com/tBPZbcoxBM</a></p> — Isabelle Kumar (@Isabelle_kumar) <a href="https://twitter.com/Isabelle_kumar/status/1022141894346924034?ref_src=twsrc%5Etfw">July 25, 2018</a></blockquote> <p>Miles said the family were “incredibly upset” over the incident.</p> <p>“The boys were crying. It is quite challenging, travelling with your disabled boy across to the other side of the world so he can see his family. We would have expected some more empathy.”</p>

Travel Trouble

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Man claims he was hit and tied up for sitting in the wrong plane seat

<p><span>A Nigerian man has claimed that an Emirates Airlines flight crew punched and bound him and also taped his mouth shut on a flight from Dubai to Chicago.</span></p> <p><span>His lawyer said David Ukesone was eight hours from Chicago when the dispute with flight attendants started, reported <a href="http://www.foxnews.com/travel/2018/01/30/man-claims-was-punched-and-bound-on-emirates-airlines-flight-to-chicago.html" target="_blank"><span style="text-decoration: underline;"><strong>Fox News</strong></span></a>.</span></p> <p><span>Ukesone, a retired police officer in his 70s, said the argument ensued after the flight attendant asked him which seat he was supposed to be in.</span></p> <p><span>“He apparently sits in the wrong seat and was told to change seats by a flight attendant,” lawyer Howard Schaffner told <span style="text-decoration: underline;"><strong><a href="http://abcnews.go.com/International/71-year-man-airline-crew-hit-tied-sitting/story?id=52682008" target="_blank">ABC News</a></strong></span>. “He didn’t think he was in the wrong seat and there was an argument and, at some point, he was hit.”</span></p> <p><span>In a statement released by Emirates Airlines, the airline confirmed that an incident took place but said the passenger became unruly and the flight attendants were forced to restrain him.</span></p> <p><span>“Emirates can confirm that a passenger on flight EK235 from Dubai to Chicago on January 23 had to be restrained by cabin crew due to unruly behaviour during the flight. The passenger was handed over to the authorities on arrival in Chicago.</span></p> <p><span>“The safety of our passengers and crew is of the utmost importance and will not be compromised. We would like to take this opportunity to thank the other passengers on the flight for their understanding, in particular the individuals who had assisted our crew during the flight.”</span></p> <p><span>Ukesone had been on a previous flight from Nigeria to Dubai “with no incident”, reported ABC News.</span></p> <p><span>He was flying from Dubai to Chicago to meet his wife and adult son and daughter who had immigrated to the United States.</span></p> <p><span>On his second flight, Ukesone was assigned to seat 35D and during the flight he got up to use the rest room. When he returned, he accidentally sat in a seat that wasn’t 35D but was “very close”, his lawyer said.</span></p> <p><span>A flight attendant reportedly approached him and asked him to move, which confused him because he claims he thought he was in the correct seat. Ukesone said he speaks English but sometimes has “difficulty understanding” accents other than Nigerian.</span></p> <p><span>“He was asked to move and he wanted to take his bag in the overhead compartment with him,” the lawyer said.</span></p> <p><span>“They told him he was in the wrong seat and they laid hands on him to move him and that’s when everything escalated,” Mr Schaffner added.</span></p> <p><span>The lawyer claims the disagreement intensified and a flight crew member hit him “at least once” leaving a “large welt on his face”.</span></p> <p><span>The passenger was also allegedly restrained with a hemp rope which caused “significant wounds on his wrists and ankles” and his “mouth was taped” for the remainder of the eight-hour flight.</span></p> <p><span>A spokesman for Emirates Airlines told NY Daily News, “Our cabin crew are highly trained to ensure the safety and security of our passengers, and constantly monitored Mr. Ukesone’s welfare throughout the flight.”</span></p> <p><span>When the flight arrived at Chicago O’Hare International Airport, Ukeson was removed from the plane by the US Customer and Border Patrol and turned over to local authorities. He was then allegedly transported to a hospital on a stretcher where he was treated for lacerations and bruising.</span></p> <p><span>His family, who were waiting to pick him up from the airport were not informed of the situation until several hours later.</span></p> <p><span>According to a report, Ukesone remained in hospital for several days.</span></p> <p><span>Emirates told Fox 32 a flight attendant was also taken to hospital for injuries.</span></p> <p><span>Mr Schaffner has said that his client was not on any medication, had not consumed any alcohol and had no history of mental illness.</span></p> <p><span>He also revealed that his client had not been charged with any crime and was planning to take legal action.</span></p> <p><span>There’s no question we’re going to file a lawsuit,” Mr Schaffner said, adding that he hoped other passengers who were flying with Mr Ukesone that day would come forward.</span></p> <p><span>“Everybody needs to step back for a second and take a deep breath,” Mr Schaffner said.</span></p> <p><span>“He hasn’t flown in a long time and he’s clearly from another country ... he just made an honest mistake of sitting in the wrong seat and people have to be trained to deal with things like that, without escalating them into something crazy.”</span></p>

Travel Trouble

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Massive change coming to Qantas

<p>Qantas passengers could be in for a massive change in coming years, with Emirates president Tim Clark admitting the Aussie airline’s introduction of non-stop, globe-spanning flights could challenge their alliance.</p> <p>Qantas <a href="http://www.smh.com.au/business/aviation/goodbye-dubai-qantas-shifts-london-stopovers-to-singapore-20170830-gy7opr.html" target="_blank"><strong><span style="text-decoration: underline;">has already dropped stopovers in Dubai</span></strong></a> (Emirates’ base) in favour of Singapore for its London-bound flights to “meet the strong demand we’re seeing in Asia,” according to CEO Alan Joyce.</p> <p>However, Clark said Qantas’ move to capitalise on the expanding Asian market was not indicative of a weakened relationship between the two major airlines, who struck the deal in 2012.</p> <p>“Alan was starting to realise that the partnership was so strong, with our metal doing so much in the west for him, that it was perhaps a good time to rethink their strategy,” Clark told <a href="http://www.smh.com.au/business/aviation/qantas-globe-spanning-plans-could-change-alliance-emirates-boss-20180129-p4yz04.html" target="_blank"><strong><span style="text-decoration: underline;">Fairfax Media</span></strong></a>.</p> <p>In August, Qantas and Emirates renewed their alliance, signing on for another five years. This will maintain code sharing on all Emirates flights, but not Qantas’ Singapore to London or non-stop Perth to London routes.</p> <p>Clark believes Joyce will introduce more Europe-bound services out of Perth, with Qantas flagging non-stop flights to Paris and Germany in the next couple of years.</p> <p>The Flying Kangaroo also wants to introduce non-stop routes to Europe from Sydney and Melbourne using modified Boeing’s 777-8X or Airbus A350-900ULR crafts.</p> <p>However, Clark admits Qantas’ introduction of further non-stop flights will likely affect Emirates’ operations in Australia, saying it will be “interesting” to see how it works out.</p> <p>“Will that affect what we do out of Australia into those cities, because he’ll be going non-stop and we’ll have an intermediate point – our hub, is anybody’s guess. If the market grows, there’s plenty for all. If it flatlines or goes south, all of us have to go into a reset mode.”</p>

Travel Tips

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Teenage stowaway found on China to Dubai flight

<p>Airlines staff emptying the cargo hold of an Emirates Flight that arrived in Dubai from China found more than just luggage when they opened the door. Inside a 16-year-old male, named Xu, was seated in the pressurised cargo area.  </p> <p>The teenager had jumped over an airport fence and snuck into plane’s cargo hold in Shanghai. He said he made the dangerous, nine-hour flight because he was interested in making a living at Dubai International Airport. He had heard the baggers at Dubai International Airport make a good living.</p> <p>In a statement, Emirates did not provide further details of the incident, citing that as it was a “police matter we are unable to comment further at this time.” </p> <p>What's the strangest airline story you've heard? Tell us in the comments below. </p> <p><strong>Related links: </strong></p> <p><span style="text-decoration: underline;"><strong><a href="http://www.oversixty.co.nz/travel/international/2016/05/10-amazing-queensland-waterfalls/"><em>10 amazing Queensland waterfalls</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><a href="http://www.oversixty.co.nz/travel/international/2016/04/top-10-australian-destinations-to-visit-in-2016/"><em>Top 10 Australian destinations to visit in 2016</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><a href="http://www.oversixty.co.nz/travel/international/2016/04/pictures-from-best-drives-in-australia/"><em>10 jaw-dropping pictures from Australia’s best drives</em></a></strong></span></p>

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