Software engineer EASILY hacks airline website to find lost luggage
<p dir="ltr">A software engineer has shared just how easy it was – scarily so – for him to hack an airline’s system.</p>
<p dir="ltr">Nandan Kumar was on a domestic flight on Indian airline IndiGo and revealed that he and a passenger had mistakenly taken each other’s bags. </p>
<p dir="ltr">He tried calling IndiGo multiple times and was unsuccessful, so decided to put his skills to use and find whoever took his bag.</p>
<p dir="ltr">Nandan shared the entire ordeal on Twitter, showing how easy it was to hack IndiGo’s website and find other passengers’ details. </p>
<p dir="ltr">“I reached home when my wife pointed out that the bag seems to be different from ours as we don’t use key based locks in our bags,” he wrote.</p>
<p dir="ltr">“So right after reaching home I called your customer care. After multiple calls and navigating through @IndiGo6Eand of course a lot of waiting I was able to connect to one of your customer care agents and they tried to connect me with the co-passenger. But all in vain. </p>
<p dir="ltr">“Long story short, I couldn't get any resolution on the issue. And neither your customer care team was not ready to provide me with the contact details of the person citing privacy and data protection.”</p>
<p dir="ltr">Nandan said customer service assured him they would call back in the morning but when they didn’t he knew it was time to “take the matter in my own hands”.</p>
<p dir="ltr">“After all the failed attempts, my dev instinct kicked in and I pressed the F12 button on my computer keyboard and opened the developer console on the @IndiGo6E website and started the whole checkin flow with network log record on.</p>
<p dir="ltr">“And there in one of the network responses was the phone number and email of my co-passenger. </p>
<p dir="ltr">“I made note of the details and decided to call the person and try to get the bags swapped.”</p>
<p dir="ltr">Luckily the pair were not far from each other and agreed to meet at a central place to exchange the bags.</p>
<p dir="ltr">Nandan, however, went one step further and urged IndiGo to update their website – as it was way too easy to hack! </p>
<p dir="ltr"><em>Image: Twitter</em></p>
