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Cruise passenger facing life sentence after onboard discovery

A Brazilian passenger has been charged with drug-related offences after authorities discovered a significant quantity of cocaine hidden in his cruise ship cabin upon docking in Sydney Harbour on Saturday. The Australian Federal Police (AFP) allege that the 48-year-old man had concealed 10kg of cocaine within the ceiling cavity of his room aboard the vessel, which had arrived from Argentina. During a search conducted by Australian Border Force (ABF) officials, officers reportedly uncovered 28 individually wrapped parcels of the substance, which tested positive for cocaine. In addition to the drugs, authorities also discovered "body packing material" hidden in the ceiling cavity and the wardrobe. According to the AFP, such materials are commonly used by drug couriers attempting to smuggle narcotics across international borders and security checkpoints. An examination of the suspect’s mobile phone allegedly revealed further evidence linked to drug trafficking. The AFP subsequently charged the man with one count of importing a commercial quantity of a border-controlled drug and one count of possessing a commercial quantity of an unlawfully imported border-controlled drug. If convicted, he faces a maximum penalty of life imprisonment. AFP Detective Superintendent Kristie Cressy highlighted the potential impact of the drug haul, noting that the seized cocaine could have been distributed in 10,000 individual street deals, with an estimated street value of $3 million. “This amount of cocaine could have been sold in the community as 10,000 individual street deals of 1 gram for about $3 million,” Cressy stated. “Drug traffickers are motivated by greed, and they do not care about the harm they cause. These drug deals put pressure on the health system.” The Australian Institute of Health and Welfare reports that between 2022 and 2023, there were more than two hospitalisations per day in Australia due to drug-related incidents. ABF Superintendent Matt O’Connor acknowledged the increased risk of drug smuggling during the cruise season but reassured the public of law enforcement's vigilance in tackling such operations. “The cruising season brings with it additional opportunities for criminal syndicates to attempt to smuggle illicit drugs into the country; however, Border Force officers are very attuned to their pivoting tactics,” O’Connor said. “Our ABF officers process and border-clear thousands of passengers and crew members on every international cruise ship which arrives into Sydney and are ready to respond to any threat which may present itself.” The accused is set to appear in court as investigations continue into the broader implications of the smuggling attempt. Images: Australian Federal Police

Travel Trouble

"Dropping like flies": Cruise passengers ravaged by severe virus

A dream holiday has turned into a floating nightmare for passengers onboard a P&O Cruise after the vessel was ravaged with a severe strain of novovirus. The luxury ship, Iona, was sailing through Northern Europe when the virus struck, affecting over 5000 guests and nearly 2000 staff onboard. Sky News UK reported that the onslaught of the virus has caused hundreds of passengers to fall ill with the company releasing statements providing updates as the situation grows worse aboard the ship. The ship, which is currently located off shore near Belgium, is continuing on with the itinerary as planned, with staff attempting to isolate the affected passengers and restrict their movements both aboard the ship and land-based stopovers. “People were throwing up in restaurants, on decks, outside cabins,” one of the passengers told Sky News. “A large number of guests and staff are experiencing the virus symptoms. They're dropping like flies." Norovirus is the most common cause of gastroenteritis and causes diarrhoea, vomiting, and severe stomach pain. The symptoms usually develop 12 to 48 hours after being exposed and can take three days for a person to fully flush the virus from their system. P&O Cruises confirmed that some guests have reported symptoms of gastrointestinal illness but refused to provide an update on the health of cruise staffers. “P&O Cruises works with global, national and regional public health authorities on approved and proven protocols across our ships in order to protect the health and wellbeing of all on board,” a P&O spokesperson said. Image credits: Shutterstock

Travel Trouble

Couple forced to sit next to dead passenger on international flight

A couple has recalled the distressing moment they were forced to sit next to a dead passenger on an international flight. Mitchell Ring and Jennifer Colin were en route from Melbourne to Venice with Qatar Airlines, via the city of Doha, when a female passenger died mid-flight. The crew decided to put the dead passenger's body in Ring and Colin's row for the remaining four hours of the flight, which the couple said left them traumatised. The incident unfolded when a woman walked out of the bathroom and collapsed next to their row. "Unfortunately the lady couldn't be saved, which was pretty heartbreaking to watch," Ring told <a href="https://9now.nine.com.au/a-current-affair/couple-forced-to-sit-next-to-corpse-for-hours-on-flight/24d51b24-9a7f-4e6c-be04-ec2dbf6df1c4" target="_blank" rel="noopener">A Current Affair</a>. "They tried to wheel her up towards business class, but she was quite a large lady and they couldn't get her through the aisle." "They looked a bit frustrated, then they just looked at me and saw seats were available beside me, my wife was on the other side, we were in a row of four." "They said, 'Can you move over please?' and I just said, 'Yes no problem'. Then they placed the lady in the chair I was in." The couple claims cabin crew did not offer them a different seat to move to, with a passenger in the row behind them instead offering a spare seat to nervous-flyer Colin. "There were a few spare seats I could see around us," Ring said. Ring spent the remaining hours of the flight in the same row as the corpse, saying he was told to stay seated after the plane landed as medical crews took off blankets covering the body. "I can't believe they told us to stay … it wasn't nice," he said. The couple said they have not been offered any support from Qatar Airways, with Ring saying, "They have a duty of care towards their customers as well as their staff, we should be contacted to make sure, do you need some support, do you need some counselling." "I don't really know how I feel and would like to speak to somebody to make sure I'm alright." Colin said the pair was now trying to make the best of their Italian holiday of a lifetime after the disturbing flight. "I'm trying to make the best of a pretty hard situation, but, you know, we're on holidays so we're really trying to have a good time," she said. Since A Current Affair spoke to the couple, Qatar Airways says it is looking into the situation. Image credits: A Current Affair

Travel Trouble

"Horrifying": Cruise passengers left reeling over "KKK cruise"

Passengers onboard a P&O Australia cruise have been left reeling after staff members emerged in costumes resembling the Ku Klux Klan during a themed event. According to the cruise liner, the disturbing incident occurred onboard the Pacific Explorer during a Christmas-themed voyage, when a staff fun day went wrong. One passenger captured the "horrifying" moment the crew donned what she described as "offensive KKK costumes". The crew were believed to be part of the ship's housekeeping staff, with one member pictured holding up a housekeeping sign. Dressed in white cloaks and white masks with pointed tops and eye-holes cut out - the same as those worn by the KKK - the crew members competed in a Christmas-themed 'sports battle day'. Passenger Terri told <a href="https://www.dailymail.co.uk/news/article-14306781/P-O-cruise-klu-klux-klan.html" target="_blank" rel="noopener">Daily Mail Australia</a> that many were excited about the onboard event day, which was highly publicised throughout the ship in the days before. However, everything allegedly went "quiet" when the costumed staff emerged, as Terri instructed her husband to "get the camera" and document the shocking moment. "I (requested) a please explain and have received no response," Terri said. "This is not tolerated in this current environment and education is desperately needed." Terri also shared the video on of the moment on social media, recounting the incident. "There was a lot excitement then it all went quiet… the lack of judgement was astounding," she said. "Everyone was there, everyone gathered, it was advertised, there was a lot of noise and it went dead quiet, just silent." "A lady sitting in front of me, her jaw dropped she was like 'what the hell', everyone was like OMG - they were calling it the 'KKK cruise'." "They’d gone the whole way through this ship dressed as the KKK and paraded through the Lido deck in front of basically every passenger but it was only then when senior crew saw them and they took their hats off." "I spoke ... to one of the (housekeeping) staff - they were all male - and he told me 'we didn't think we didn’t anything wrong'. They didn't say they weren't dressed as the Ku Klux Klan when I asked them but I truly believe it was an innocent mistake." Terri said she expected senior ship crew to offer an apology or explanation but none was given. After the controversy, A P&O Cruises Australia spokesperson clarified that the crew were dressed as "upside-down snow cones" and not as the Ku Klux Klan. "We regret if a recent incident on a Pacific Explorer cruise offended any guests," the spokesperson told Daily Mail Australia. "Several crew members dressed up as snow cones for a Christmas family event, not understanding how their costumes could be misconstrued. They were only in public view for a short time before management acted quickly and had them remove the costumes. The crew members were horrified and extremely apologetic when they learned of the distress their outfits could cause." Image credits: Facebook / Daily Mail Australia

Travel Trouble

Passenger mistakes baggage conveyor belt for travelator

CCTV footage has captured the moment an elderly passenger in Russia mistook the baggage conveyor belt at a check-in desk for a travelator - walking onto it before disappearing into the baggage area. The incident occured at a state-owned airport in Vladikavkaz, in North Ossetia-Alania, Russia, on January 5. Video footage captures the airline desk staff talking to another passenger, failing to notice the 74-year-old pensioner approaching the weighing area and climbing onto the conveyor belt. As she approached the thick rubber curtain separating the check-in area from the baggage area, the woman toppled over onto her back and disappears from view. The elderly woman mistook the baggage conveyor belt at the busy airport for a travelator that she thought led to her departure gate. <blockquote class="twitter-tweet"> A family from Vladikavkaz, Russia, went to the airport to travel. While they were at the baggage area, their grandmother thought the conveyor belt for luggage was the way to the airplane. So, she got on it and went along for a 10-minute ride. They later found her with the bags… <a href="https://t.co/piE3JQi8K9">pic.twitter.com/piE3JQi8K9</a> — Ibra ❄️ (@IbraHasan_) <a href="https://twitter.com/IbraHasan_/status/1877305300203565404?ref_src=twsrc%5Etfw">January 9, 2025</a></blockquote> The other passenger at the check-in desk can be seen telling the check-in staff what just happened as the footage ends. Local media reported that the woman, who chose to remain anonymous, was rescued uninjured and escorted to the correct boarding gate. The video footage, which has been circulating online, drew in mixed reactions. While some people were amused at the incident, others were concerned about the safety protocols at the airport. It also raised a few questions on passenger awareness and staff attentiveness at busy airports. Images: X

International Travel

"Brace for impact": Qantas passengers recall terrifying emergency landing

Passengers onboard a Qantas flight have recalled the terrifying moment their plane rerouted as they were told to brace for impact. Flight QF1929 was only 40 minutes into its trip from Brisbane to Adelaide when the plane was forced to turn around due to a brake issue. Tudor Vasile was onboard the terrifying flight, and told <a href="https://www.9news.com.au/national/qantas-flight-heading-to-adelaide-diverted-to-brisbane-brake-issue/e9242066-1248-404c-b68b-bcc62633e96d" target="_blank" rel="noopener">9News</a> his fellow passengers were fearing the worst. "The captain jumped on the mic and said 'brace for impact, brace for landing, brace for landing'," Vasile said. "We were just waiting for that big explosion to occur." Footage of the moments before landing showed passengers in the brace position as cabin crew members repeated told them to "stay down, heads down". Vasile said the fear was palpable as the plane made a rapid approach to the runway. "Everyone was looking at each other and going into brace position ... You could feel goosebumps and everyone was starting to panic at some stages, wondering what the hell was going to happen next." The pilot made a textbook landing before engineers rushed to examine the plane, as Vasile said, "I tell you, that was one hell of a joyride." Another passenger Kurt Gray added, "You sort of picture the worst but they crew, they just looked after us so well." Qantas confirmed to 9News there had been a problem with the landing gear brakes and the flight landed back in Brisbane shortly before 10am on Tuesday, just 40 minutes after take-off. "A flight from Brisbane to Adelaide returned to Brisbane shortly after take-off due to an issue with landing gear brakes," a spokesperson said. "The aircraft landed normally and is being checked by engineers. We understand that this would have been a distressing experience for customers and we thank them for following the instructions of the crew." "We are working hard to get customers on their way as quickly as possible. We will follow up with all customers to provide our support." Image credits: Nine

Travel Trouble

Fears for cruise ship passenger who fell overboard

A passenger onboard the Ruby Princess cruise ship is feared dead after he was nowhere to be found when the ship docked. The alarm was raised when the 72-year-old American man, who was travelling alone, was unable to be locked when ship docked in San Francisco after a five-day voyage around Mexico. A major search for the man has been launched, with fears he fell overboard during the expedition. Princess Cruises told the New York Post that CCTV on the ship has been reviewed and other possibilities for his disappearance have been ruled out. “Princess worked throughout the day with local authorities. CCTV footage has also been extensively reviewed and the ship was searched thoroughly several times without success,” a spokesperson said. “Having ruled out other possibilities, this is being treated as a man overboard incident.” “We extend our heartfelt condolences to the family and friends of the guest who was travelling alone,” the spokesperson added. According to local media outlets, US Customs and Border Protection have taken over the investigation and have dispatched a plane to conduct an air search for the missing man. Image credits: Shutterstock

Travel Trouble

Virgin Australia passenger denied travel over tiny passport detail

Renee Reader, 30, flew to Melbourne from the Gold Coast on Monday and had her passport checked several times by Virgin Australia staff. It wasn't until she was in the final boarding queue to Bali when staff spotted one tiny detail in her passport. "I got through security and customs. It wasn't until I was actually boarding the flight and I handed over my boarding pass and passport that the staff weren't sure about my passport," she told Yahoo News Australia. Staff then started taking photos of her passport and she was asked to step aside. When asked what the issue was, she was told there was a "yellow stain" on her passport identification page. It wasn't long before she received the "heartbreaking" news, with staff telling her: "You're not going to Bali." Although she tried to plead her case, airline staff stood firm on their decision, and said Renee would need to be escorted out of the airport by security. "I said, 'I don't think that's quite necessary. I'm not a criminal — It's a passport with a watermark on it'," she recalled, but was she was escorted anyways. While the airline paid for Renee's flight back to the Gold Coast, and acknowledged that they should've flagged the passport damage earlier into her journey, she still lost the money for her return flight tickets to Bali which cost around $200. "My message to everyone is to triple-check your passport and make sure that it is in immaculate condition, because they are getting a lot stricter, and I would never want this to happen to anyone else," she said. "I've travelled all over Europe, I've been to Bali with it [the mark] twice... I was in Bali just in July... it was absolutely heartbreaking," she said. A Virgin Australia spokesperson told Yahoo News that staff are required to flag any passport issues to prevent passengers from being refused entry at their intended destination. "When a guest presents for check-in for an international flight, Virgin Australia team members are required to ensure they have the necessary travel documentation and that the documents are in suitable condition," the spokesperson said. Image: TikTok/ Yahoo News

Travel Trouble

Australian cruise passenger dies during excursion

An Australian cruise ship passenger has died while swimming near an island in the Philippines. The 71-year-old man went into the water surrounding Boracay Island after disembarking the MS Noordam Cruise Ship on Wednesday morning, and was reportedly struggling to stay afloat. He was later heard calling for help before he was pulled from the water unresponsive. Emergency responders rushed to the scene and attempted to save the man but he was pronounced dead at Ciriaco S. Tirol Hospital in Borocay. Malay MPS Chief of operations Lieutenant Joerelyn Requintin told Panay News the man was swimming with a group of people as part of an off-boat excursion. “After disembarking from the cruise ship with other passengers, they swam near the Cagban Jetty Port, about 10 meters from the shore,” Requintin said. Requintin told Panay News the cause of death was respiratory failure secondary to drowning. Just hours before the tragedy, Malay’s local government had posted on Facebook about the arrival of the ship, writing, “The arrival of MS Noordam of Holland America Line (maiden call) in Boracay Island today, November 6, 2024.” Image credits: Shutterstock

Travel Trouble

Passenger arrested for assaulting flight crew member

A man has been arrested after being removed from an international flight for allegedly assaulting a member of the cabin crew. Onboard a flight from Perth to Auckland on early Wednesday morning, the Australian Federal Police were alerted to a passenger who was allegedly intoxicated and disruptive. The 23-year-old man from New Zealand allegedly assaulted a crew member, after staff alleged the man refused to comply with crew member requests during the flight. The flight was diverted to Melbourne Airport, with AFP officers boarding the plane to remove the man, who injured the cabin crew member during the assault. He was restrained at the back of the plane, with AFP Superintendent Stephen Cook confirming the flight was delayed as a result of the incident. “Any violence or anti-social behaviour in a confined space in the air would be distressing for other passengers and crew,” Superintendent Cook said. “At the very least, in this alleged incident it disrupted everyone’s travel plans." “Anti-social behaviour during a flight can pose a direct threat to the safety of the aircraft that is taken seriously by airlines and the AFP.” The 23-year-old man has been charged with one count of assaulting crew affecting the performance of their duty. Image credits: Australian Federal Police

Travel Trouble

Cruise passengers share why you never leave your cabin balcony door open

A couple on a cruise ship have learned the hard way why you should never leave the balcony door in your cruise cabin open and unattended for too long. While on a cruise around the US and docked in the port of Orlando in Florida, the couple took to TikTok to share their "horror" experience of when their cabin filled up with birds. In the video, they opened the door to their room and were swarmed by a flock of birds as they captioned the video, "When you go on a cruise and you come back to a bunch of (bird emoji) everywhere." "Felt like we were living in a horror movie scene. I can breathe now because I can (laugh)about it," the passenger added. <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7423175328480136491&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40greedy810%2Fvideo%2F7423175328480136491&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2FoM5JajVJBIUqbExUAiiApxIM8Af9zqBEi0wBCg%3Flk3s%3Db59d6b55%26x-expires%3D1729123200%26x-signature%3DC%252F8Xte%252FDJymZpHuGaa4Y8zX%252F6AA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> The video was taken on the Carnival Freedom cruise ship in the USA, with the couple later posting another video of a room steward catching two birds in a cardboard box. Viewers in the comments were a mix of amused and horrified, as one person wrote, "You're not supposed to leave your balcony door open when you're gone." "You have a whole Alfred Hitchcock movie in your room," another commented, comparing the scene with the film, The Birds. Others speculated that the unusual behaviour of the birds could be impacted by the nearby Hurricane Milton. Image credits: TikTok

Cruising

"Super uncomfortable for everyone": Qantas plays R-rated movie for every passenger

Qantas has issued an apology after an R-rated movie was played for every passenger onboard a flight from Sydney to Tokyo. On Saturday, the flight was delayed by an hour due to problems with the in-flight entertainment system, which resulted in cabin crew only being able to play one film on everyone's individual screens. After requests were taken by passengers, the movie Daddio was chosen. The 2023 drama stars Sean Penn and Dakota Johnson as a taxi driver and his passenger as they discuss their relationships, including an affair Johnson’s character had with a married man. One passenger took to Reddit to share their experience of the flight, saying it was "extremely inappropriate", due to scenes of “graphic nudity and a lot of sexting”. “The kind where you could literally read the texts on screen without needing headphones,” the passenger wrote. “It was super uncomfortable for everyone, especially with families and kids on board.” Another passenger said the airline made the switch to Inside Out 2 followed by a New Zealand nature show after playing “40 minutes of penis and boobs”. “These poor kids and the parents because y’all should’ve heard the audible gasps across the plane,” the passenger said. Cabin crew members attempted to fix the screens of those who didn't want to watch the R-rated film, but when this didn't work, resorted to switching the movie entirely. “The movie was clearly not suitable to play for the whole flight and we sincerely apologise to customers for this experience,” a Qantas spokesperson stated. “All screens were changed to a family-friendly movie for the rest of the flight, which is our standard practice for the rare cases where individual movie selection isn’t possible." “We are reviewing how the movie was selected.” Image credits: Shutterstock

Travel Trouble

"Titanic moment": Cruise ship passenger captures iceberg collision

A worried passenger onboard a Carnival cruise ship has recalled the moment the vessel collided with a large piece of ice off the coast of Alaska. The moment was captured on camera by Cassandra Goskie, who witnessed when the huge cruise ship was scraped by an iceberg. As the collision was taking place, Cassandra wrote, "If we die it was damn well worth it, it's a Titanic moment." According to another passenger, the vessel was halted "for hours to assess damages" before it eventually continued on its course. <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: currentcolor !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; border-style: none; vertical-align: baseline; width: 600px; max-width: 100%; outline: currentcolor !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7412700123140017450&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40cass_goskie%2Fvideo%2F7412700123140017450%3Fembed_source%3D121374463%252C121451205%252C121439635%252C121433650%252C121404359%252C121351166%252C72778570%252C121331973%252C120811592%252C120810756%253Bnull%253Bembed_name%26refer%3Dembed%26referer_url%3Dedition.cnn.com%252F2024%252F09%252F11%252Ftravel%252Fcarnival-cruise-ship-collides-with-iceberg%252Findex.html%26referer_video_id%3D7412700123140017450&image=https%3A%2F%2Fp16-pu-sign-useast8.tiktokcdn-us.com%2Fobj%2Ftos-useast5-p-0068-tx%2Fos4aQULQwtkRqiQfHEGAgCvUjiNAMCeIRmIEeO%3Flk3s%3Db59d6b55%26x-expires%3D1726362000%26x-signature%3DyrK0d0gVAMaqeloGoTRsFr7ROPA%253D%26shp%3Db59d6b55%26shcp%3D-&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> A Carnival spokesperson told <a href="https://edition.cnn.com/2024/09/11/travel/carnival-cruise-ship-collides-with-iceberg/index.html" target="_blank" rel="noopener">CNN,</a> "An assessment determined no damage to the ship's hull and the vessel continued on its cruise and there has been no impact to operations." The cruise company also confirmed that no one onboard was injured by the collision. Despite the close call with the ice, the ship was able to finish its seven-day expedition, returning to Seattle in Washington before embarking on a 14-day trip back to Alaska. Alaska is home to notoriously icy waters, as other cruise ships over the years have had similar scary encounters. In 2022, Norwegian Cruise Line vessel Norwegian Sun hit a piece of an iceberg while sailing in Alaska, sustaining damage to its starboard bow. According to Captain John Herring, a marine pilot in southeast Alaska, the region is home to "hard ice that can damage the hull or propellers", while "strong winds and currents make navigating icy waters even harder.” Image credits: Carnival / TikTok

Travel Trouble

Passengers on cancelled flights to be compensated under new reforms

Plane passengers could soon be entitled to compensation or refunds for delayed or cancelled flights in Australia. The long-awaited Aviation White Paper will be handed down this morning, as part of the federal government's crackdown on the aviation sector. The white paper makes 56 recommendations, including the the establishment of an Aviation Industry Ombudsman Scheme, which will have the authority to make it compulsory for airlines to provide support to passengers and give travellers more rights. The Aviation Industry Ombudsman Scheme will also be able to refer to allegations of misconduct for investigation and enforcement. It will also introduce a new "Charter of Rights" entitling airline customers to refunds for flights that are disrupted, cancelled, or unreasonably delayed. Infrastructure Minister Catherine King said the changes were critical to ensure that passenger had better experiences in the air, and will provide them with a baseline for the services they can expect on flights. "The aviation customer experience has deteriorated post-COVID, with an urgent need to better protect the rights of the travelling public," she said. She added that Australians were often not being dealt with fairly by airlines. "The bottom line is if people don't get the service that they are expecting, then customers deserve to get their money back or they deserve to get an equivalent service," she said. "And that's really not what's been happening when it comes to the consumer space." Under the Aviation Industry Ombuds Scheme, airlines will also have to "show cause" and provide a valid reason why a flight has been delayed or cancelled, and the ombudsperson has the right to request additional information. Airlines will also be required to provide support to people to make alternative travel arrangements. As part of its white paper, the government will also establish new minimum standards for airlines to make their services more accessible to those with disabilities. Legislation to establish the aviation ombuds office will be introduced next year, but the government plans to appoint an interim ombudsperson. The scheme is expected to be fully implemented in 2026. Image: Shutterstock

Legal

"Pure terror" after Jetstar passenger climbs out onto wing

A passenger onboard a Jetstar flight from Sydney to Melbourne has recalled the "commotion" when a man opened the emergency door just seconds after the plane landed. Audrey Varghese was on the flight that landed at Tullamarine airport on Thursday morning, and said the trouble began when the man became very agitated as soon as the plane touched down. “It’s assumed common knowledge that you stay in your seats until the seatbelt sign is turned off, but he got up as the plane was still moving," the 2GB producer told <a href="https://7news.com.au/news/jetstar-passenger-reveals-commotion-as-man-climbs-through-emergency-door-onto-wing-c-15792138" target="_blank" rel="noopener">7News</a>. “The cabin crew were sort of shocked at the fact that he would even do that.” When the plane eventually came to a stop, Varghese said the man charged to the emergency exit rows and forced passengers out of their seats to get to the emergency door. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C-9OACGPBco/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by 7NEWS Sydney (@7newssyd)</a> </div> </blockquote> The man then managed to open the emergency exit door and climbed out onto the wing of the plane, causing terror among the rest of the passengers. “There was a bit of a commotion. It was hectic, everyone was screaming,” Varghese said. “It was just pure terror. People were so terrified of what could possibly have gone wrong.” Video capture of the incident shows the man standing on the wing before sliding down the emergency slide, only to be met with police as he reached the ground. The AFP said officers arrested a man for “alleged aggressive behaviour and breaching aircraft safety protocols” and charges were likely to be laid. The remaining passengers safely disembarked the aircraft but had to wait about 45 minutes for their luggage, as the emergency slide had blocked the cargo door. Varghese added that Jetstar were "really good" about the luggage delays, and said the cabin crew did a “great job” handling the situation. Image credits: 7News

Travel Trouble

Captain of superyacht breaks silence as missing passengers identified

The captain of the ill-fated superyacht that capsized off the coast of Sicily after being struck by a tornado has spoken out, as the six missing passengers have been identified. Of the 22 people who were on board, 15 were rescued with one tragically pulled dead from the water, believed to be the vessel’s chef. Among those still missing are billionaire tech tycoon <a href="https://oversixty.com.au/travel/travel-trouble/billionaire-tech-tycoon-and-daughter-missing-after-tornado-strikes" target="_blank" rel="noopener">Mike Lynch</a>, 59, who organised the special voyage as a celebration, and was accompanied by his wife Angela and their 18-year-old daughter Hannah. Angela was one of the passengers who were rescued, while Mike and Hannah remain missing. Mike Lynch’s long-term friend Jonathan Bloomer and his wife Judy are also among the missing, as well as Lynch's lawyer Chris Morvillo. Mr Morvillo’s wife, the American jewellery designer, Neda Morvillo, is also missing. The captain of the $27 million Bayesian, James Calfield, 51, is one of the many onboard who are recovering in hospital, as he spoke to local news outlet La Repubblica, saying he had no idea the tornado was heading towards the luxury yacht. “We didn’t see it coming,” he said. The captain of a nearby ship that helped rescue passengers in the aftermath of the incident spoke to Reuters about the moment he noticed the superyacht had vanished. “I don’t absolutely know what they did. I only know that they went flat with a mast on the water and that they sank in two minutes,” he told the agency. Image credits: IPA/Shutterstock Editorial

Travel Trouble

Passenger sparks debate over travellers sleeping in aisle seats

A heated debate has erupted online after a passenger suggested those sitting in an aisle seat should remain alert and awake for the entire flight, with the only exception being if it's a long-flight of seven hours or more. “A person sitting in an aisle seat on a plane should not be allowed to sleep," they wrote on Reddit. The reason behind it, according to the passenger, is to ensure that middle and window seat passengers can access the toilet, get served by flight attendants, and evacuate quickly in an emergency. “There are some exceptions and those would probably be on any flight longer than seven hours. “But anything shorter than that, you should not be sleeping. What if the middle or window passenger needs the bathroom, or if the flight attendant needs to hand them something – You’ll be in the way.” They added that a snoozing aisle seat passenger could potentially slow down evacuation during an emergency and put everyone at risk. “Now you would be risking people’s lives because you fell asleep,” they wrote. Social media users flocked to the Reddit thread to share their thoughts. “Nah, just poke me and wake me up if you need me to get up or do something," one wrote. “I’m well aware that I’m in the way, believe me. I’m certainly not there because I wanted to be in the aisle seat.” “If you sleep in an aisle seat, you deal with people getting up. That’s the unwritten rule," another added. A few others supported the idea, but shared their own take on plane etiquette. “My take on this: if you sleep in the aisle seat, you must be okay with being woken up multiple times to let the folks in your row get up. “Other flight rules: middle seat gets the armrest, and window seat must raise the window shade during taxi, takeoff, and landing so the rest of us in the row can watch.” Image: Shutterstock

Travel Tips

If Australia had an aviation ombudsman, passengers could get compensation for cancelled flights

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a> The financial difficulties of <a href="https://www.abc.net.au/news/2024-08-02/rex-airlines-staff-notified-of-termination/104172020">Rex Airlines</a>, coming so soon after the bankruptcy of <a href="https://www.abc.net.au/news/2024-06-26/bonza-directors-accused-of-trading-while-insolvent/104022496">Bonza</a>, have brought into sharp focus one of the federal government’s key priorities for aviation: enhancing passenger rights. In each case, passengers were left with tickets for flights that did not fly. In the case of Rex, tickets were honoured by rivals Virgin Australia and Qantas, possibly trying to recapture the small toehold Rex had established in the Brisbane-Sydney-Melbourne golden triangle. The Bonza story was more complex as the fledgling airline, which collapsed in May, had sought to exploit under-serviced routes to smaller leisure-based cities including Maroochydore and Port Macquarie. In many cases, passengers were left out-of-pocket and stranded. <h2>Support for an ombudsman</h2> These failures will have emboldened the federal government’s plans to introduce stronger passenger protections and an airline ombudsman. The release of its <a href="https://www.infrastructure.gov.au/infrastructure-transport-vehicles/aviation/aviation-white-paper">policy white paper</a> is imminent. The paper covers aviation issues including competition between airports and airlines, the sector’s environmental impact and better mechanisms for consultation. After years of opposition, <a href="https://www.travelweekly.com.au/article/qantas-and-virgin-change-tune-on-aviation-ombudsman-ahead-of-white-paper-release/">Qantas and Virgin quietly fell in behind the idea in May</a>, signalling a deal is close to being announced. The ombudsman is designed to protect consumer rights in what is often monopolistic or quasi-monopolistic operating environments. With the exception of residents of southeast Queensland and the western suburbs of Melbourne, <a href="https://www.sciencedirect.com/science/article/abs/pii/S0967070X18302063">most Australians only have one airport from which to fly.</a> This, coupled with an effective airline duopoly, can lead to higher prices and poorer service for consumers, the <a href="https://www.accc.gov.au/system/files/Airline%20competition%20in%20Australia%20-%20June%202023%20report.pdf">Australian Consumer and Competition Commission (ACCC)</a> has argued. The ACCC has been calling for better passenger rights for more than a decade. But its calls grew louder after it fined Qantas <a href="https://theconversation.com/qantas-has-finally-settled-its-ghost-flights-lawsuit-for-120-million-whats-next-229368">A$120 million for selling “ghost” flights in May</a>. Passengers did receive refunds, but the process was not easy compared to many overseas jurisdictions where compensation is automatic and based on distance travelled. Australia is rare among developed countries for not having automatic compensation if a flight is cancelled or delayed. <h2>The EU model</h2> The leader in air passenger rights, as in many areas of consumer protection, is the European Union. <a href="https://eur-lex.europa.eu/eli/reg/2004/261/oj">The EU Passenger Rights regulation</a> is 20 years old and now also applies to rail and bus passengers. The regulation favours the passenger and awards compensation <a href="https://www.airhelp.com/en-int/ec-regulation-261-2004/">of up to €600 (almost A$1,000) for delays or cancellations</a>. There are clauses for when a delay is unavoidable, but generally airlines have now built the scheme into their costs of doing business. The scheme is well publicised and in 2022, about <a href="https://schengen.news/8-million-passengers-affected-by-flight-cancellations-airport-strikes-are-eligible-for-compensation-of-up-to-e600/">eight million passengers were eligible for refunds</a>. Air passenger rights in the UK continued in the EU mould after Brexit and were even strengthened. But in a 2023 review into the UK scheme, <a href="https://www.gov.uk/government/consultations/reforming-aviation-consumer-policy-protecting-air-passenger-rights/outcome/response-to-the-aviation-consumer-policy-reform-consultation#chapter-3-compensation-for-delays-and-cancellations">some airlines argued</a> “private insurance was a better option for some passengers”, particularly those with disabilities. The same reasoning led to the removal of Australia’s previous consumer protection scheme for airline passengers, the <a href="https://www.travelmanagers.com.au/peaceofmind/#:%7E:text=The%20Travel%20Compensation%20Fund%20continued,and%20until%2030%20June%202014.">Travel Compensation Fund</a>, which refunded customers when airlines or travel agencies went bankrupt. The scheme was ended under the Abbott government in June 2014, with travellers told instead to take out their own travel insurance. Labor is expected to reintroduce an element of corporate responsibility for airline delays, not least since Brazil, Canada and Türkiye have also followed the EU’s lead. Brazil’s scheme is particularly generous, with up to R7,500 (A$1,950) available to passengers who have to pay for last minute accommodation if their flight is cancelled. Lawmakers there countered claims by airlines that low cost airline passengers could stay in cheaper hotels, by applying the compensation uniformly, regardless of travel class. <h2>Popular with voters</h2> Air passenger rights can be a vote winner, too. Before he withdrew his bid for reelection, US President Joe Biden trumpeted the <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">automatic airline compensation scheme</a> the US Department for Transportation will bring in this year. Until now, airline compensation was mandated by the states without coordinated processes meaning some airlines used vouchers, some credits and a few cash to compensate customers. Despite this, about <a href="https://www.transportation.gov/briefing-room/biden-harris-administration-announces-final-rule-requiring-automatic-refunds-airline">US$3 billion (A$4.6 billion)</a> in refunds have been issued to US passengers since 2020, including more than US$600 million to Southwest Airlines passengers alone. This was due to a serious scheduling crisis which forced the low-cost carrier to cancel almost 60% of its flights in the 2022 summer. By contrast, in Australia, air passengers have only had basic protections under <a href="https://consumer.gov.au/australian-consumer-law/legislation">consumer rights law</a> since deregulation in 2002. There is no guarantee of a seat or even flight the consumer purchased. This has led consumer advocates including <a href="https://www.choice.com.au/consumer-advocacy/policy/policy-submissions/2023/november/aviation-green-paper">Choice</a> to support calls for an airline ombudsman and automatic delay and cancellation compensation.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/235679/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/justin-wastnage-489752">Justin Wastnage</a>, Adjunct Industry Fellow, Griffith Institute for Tourism, <a href="https://theconversation.com/institutions/griffith-university-828">Griffith University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-australia-had-an-aviation-ombudsman-passengers-could-get-compensation-for-cancelled-flights-235679">original article</a>. </div>

Travel Trouble

Flight cancelled after crew member loses it at passenger

An Air Canada flight heading from Morocco to Montreal was cancelled on Friday after a flight attendant lost it at a passenger who reportedly requested a blanket. Viral footage of the incident showed a female flight attendant yelling: “You will behave or we will get off!” at a female passenger. “I’ll tell the captain right away. Yes or no?” When a passenger asked the flight attendant to call the captain, she refused and said: “I don’t want no bullying against my crew”. She then stormed up the aisle before she turned around and yelled: “Everyone behave! Be quiet … or you’re getting off.” <blockquote class="twitter-tweet"> Stress levels are quite high in the sky these days : An Air Canada flight from Casablanca (CMN) to Montreal (YUL) was canceled due to the inappropriate behavior of a flight attendant on July 26, 2024. The Airbus A330-343 aircraft (C-GHLM) did the taxi aiming a departure while… <a href="https://t.co/h3s4fbGF5A">pic.twitter.com/h3s4fbGF5A</a> — FL360aero (@fl360aero) <a href="https://twitter.com/fl360aero/status/1817249195960455420?ref_src=twsrc%5Etfw">July 27, 2024</a></blockquote> According to CTV News, the meltdown occurred after the passenger asked for a blanket. In a statement to the publication, Air Canada said the flight had been rescheduled for Saturday with a different crew. “We are taking this incident very seriously. It is under review, and we will take appropriate action,” the statement read. “It is under review, and we will take appropriate action. We apologise to our customers and deeply regret that their experience today fell far short of what they have come to expect when flying with Air Canada.” The airline has also offered compensation to all passengers affected by the delay. Images: X

Travel Trouble

"I want her parents to know": Fellow Qantas passenger reveals final moments of young woman

The passenger who was seated next to the woman who tragically <a href="https://oversixty.com.au/travel/travel-trouble/young-woman-dies-on-qantas-flight" target="_blank" rel="noopener">died</a> after boarding a Qantas flight has broken his silence on her last moments. Ravinder Singh was seated next to Manpreet Kaur, who passed away shortly after boarding a flight from Melbourne to Delhi on June 20th. The 24-year-old student, who had dreams of becoming a chef, was travelling to see her parents in India for the first time in four years, but did not make it to her destination. Now, Ravinder Singh has shared details on her final moments in the hopes it will bring her grieving parents some comfort. “I was sitting next to her on the Qantas flight from Melbourne to Delhi and was actually the last person to talk to her,” Ravinder Singh exclusively told <a href="https://www.news.com.au/travel/travel-updates/incidents/passenger-speaks-after-woman-dies-next-to-him-on-qantas-flight/news-story/24e8396d8eb3a1d35aea4a4291b847ba" target="_blank" rel="noopener">news.com.au</a>. “When I boarded the plane, she was already seated in the aisle. I was in the window, so I asked if she could please get up so I could occupy my seat. “I noticed that she began scrolling through photos on her mobile phone and stopped at a photograph of an elderly couple. I asked if they were her parents. She smiled and nodded and kept staring at it.” Mr Singh, who had been in Australia to visit family, said that everything seemed fine and the plane eventually began moving towards the runway, ready for take off. He explained that Ms Kaur had then put her phone down and rested her head on the seat in front, when he realised something was not right. “She was wearing her seatbelt and leaned forward to rest her head on the seat in front. As the plane was preparing for takeoff, I wanted to alert her to sit upright,” he shared. “But the plane jerked and I expected her to wake up. But instead, her head just moved towards me." “I got the attention of a flight attention and told her that this woman does not seem very well. She checked her pulse and after that, the reaction of the cabin crew was very commendable." “They tried their best to revive her. She was then evacuated by medical staff.” The retired army officer said the incident still “haunts him” and he wants her parents to know that she “left the world peacefully”. “The incident has been etched in my memory for life,” he said. “It is very difficult to digest that a young girl with whom you were just interacting with has passed away in front of your eyes." “Her innocent face stills haunts me and I want her parents to know she loved them a lot. She left this world peacefully looking at their photograph." “My heart breaks for her family who would have been looking forward to seeing her after a long time.” It is understood that Ms Kaur had been feeling "unwell" when she arrived at the airport and boarded the plane with no issues, with reports suggesting she died of tuberculosis. Image credits: news.com.au

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"I want her parents to know": Fellow Qantas passenger reveals final moments of young woman

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