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Booking a summer holiday deal? Beware ‘drip pricing’ and other tactics to make you pay more than you planned

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/jeannie-marie-paterson-6367">Jeannie Marie Paterson</a>, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a></em></p> <p>Have you ever spotted what looked like a great deal on a website, added it to your “basket” and proceeded to checkout – only to find extra fees added on at the last minute?</p> <p>It’s frustratingly common when making airline, hotel and many other kinds of bookings to see an advertised price get ratcheted up at checkout with additional fees – perhaps “shipping insurance”, “resort fees” or just “taxes”.</p> <p>The practice is known as “<a href="https://www.accc.gov.au/consumers/pricing/price-displays">drip pricing</a>” and it can <a href="https://www.whitehouse.gov/wp-content/uploads/2023/03/WH-Junk-Fees-Guide-for-States.pdf">distort</a> consumer decision-making and affect competition. Nonetheless, there is no specific ban on this conduct in Australia.</p> <p>Some companies have, however, effectively been prosecuted for it under the Australian Consumer Law, which contains some strict rules about misleading consumers through advertising.</p> <p>Many of us have already begun booking flights, hotels and more as we head into the summer holiday season. Here’s what the law says about companies changing prices in the lead-up to checkout, and how you can protect yourself as a consumer.</p> <h2>What’s wrong with drip pricing?</h2> <p>The tactic that underpins drip pricing is to draw a customer in with an attractive “headline” price but then add in other fees as the customer approaches the checkout.</p> <p>It’s reasonable to ask whether there’s anything wrong with this practice: after all, the customer still sees the final price at checkout. Why might that be seen as misleading conduct under Australian Consumer Law?</p> <p>The reasons lie in views about consumer buying behaviour and the nature of the statutory prohibition.</p> <p>Typically, the closer a consumer gets to a sale, the less likely they are to pull out or even fully notice any additional fees.</p> <p>They may then end up paying more than they intended and also have lost the opportunity to deal with other suppliers of the same product at a better price.</p> <p>In the relevant section of Australian Consumer Law, there’s no requirement of an intention to mislead. It’s also not necessarily relevant that the true pricing situation is eventually revealed to the consumer or that it’s in the “fine print”.</p> <p>Thus, in the eyes of the law, it can be enough that consumers were enticed by an attractive headline price.</p> <h2>Price surprises</h2> <p>This legal position is well illustrated by a <a href="https://www8.austlii.edu.au/cgi-bin/viewdoc/au/cases/cth/HCA/2013/54.html">case</a> settled by the High Court in 2013, after the Australian Competition and Consumer Commission (ACCC) took on telecom provider TPG Internet in <a href="https://www.mondaq.com/australia/advertising-marketing-branding/282802/advertising-and-the-acl-fine-print-couldnt-save-tpg-internet-in-the-high-court">2010</a>, alleging misleading conduct.</p> <p>In this case, TPG had been advertising broadband internet services for $29.99 per month.</p> <p>But on reading the fine print, you’d have discovered this deal was only available with a landline service costing an additional $30 per month.</p> <p>The case moved up through Australia’s court system, but ultimately, the High Court majority held that the telco had engaged in misleading conduct.</p> <p>The High Court recognised that the very point of advertising is to draw consumers into “the marketing web”. It is therefore not enough to disclose the true (higher) price only at the point the transaction is concluded.</p> <p>TPG was fined $2 million in this case. Since then, the maximum penalties have increased, now the higher of:</p> <ul> <li>$50 million</li> <li>three times the value obtained from the contravention, or (if the benefit can not be determined)</li> <li>30% of the business’s adjusted turnover during the breach period.</li> </ul> <h2>Dynamic pricing</h2> <p>Other pricing complaints have been in the news recently, including concerns about point-of-sale dynamic pricing.</p> <p>Basically, this means using an algorithm that adjusts ticket prices in response to demand, as consumers wait in a virtual purchasing queue.</p> <p>Recent media reporting has centred on <a href="https://www.abc.net.au/news/2024-10-14/ticketmaster-live-nation-dynamic-pricing-tickets-class-action/104469646">concerns</a> about the use of point-of-sale dynamic pricing in the events ticketing industry.</p> <p>A form of dynamic pricing is used by hotels and airlines. They increase prices seasonally and according to demand. But these “dynamic” prices are clearly visible to consumers as they start looking for a deal. Some bodies even publish helpful tables of likely prices at different times.</p> <p>The kind of dynamic pricing that happens at the very point consumers are waiting to buy is very different and arguably creates an “unfair surprise”.</p> <p>Whether these kinds of practices also fall within the category of misleading conduct remains to be seen.</p> <p>But it is arguable that consumers could reasonably expect the real-time movement of prices to be disclosed upfront.</p> <p>Earlier this year, the government announced <a href="https://theconversation.com/albanese-government-promises-to-ban-dodgy-trading-practices-234142">plans</a> to address both drip pricing and dynamic pricing as part of a broader ban on unfair trading practices.</p> <h2>What can consumers do?</h2> <p>While all this law reform and litigation is playing out, here are some things you can do to avoid pricing shock.</p> <p><strong>1. Slow down.</strong> One of the strategies that online markets often rely on is “<a href="https://www.theguardian.com/australia-news/2024/oct/12/accc-suing-coles-woolworths-pricing-strategies-allegations">scarcity signalling</a>” – those clocks or numbers you see counting down as you move through a website.</p> <p>The very purpose of these is to make a consumer rush – which can mean failing to notice those additional fees that may make the buy not a good deal.</p> <p><strong>2. Take screen shots as you progress.</strong> Remember what it is you thought you were getting. Doing this also provides a basis for lodging a complaint if the headline and actual price don’t match up.</p> <p><strong>3. Check.</strong> Take a close look at the final bill before pressing pay.</p> <p><strong>4. Report.</strong> Tell your local Fair Trading Office or the ACCC if the advertised deal and the final price don’t meet up.</p> <p>A recent action taken by the ACCC against <a href="https://www.theguardian.com/australia-news/2024/sep/23/accc-suing-coles-woolworths-discounts-misleading">Woolworths and Coles</a> alleging “illusory” discounts was launched because of consumer tip-offs.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/244825/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/jeannie-marie-paterson-6367">Jeannie Marie Paterson</a>, Professor of Law, <a href="https://theconversation.com/institutions/the-university-of-melbourne-722">The University of Melbourne</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/booking-a-summer-holiday-deal-beware-drip-pricing-and-other-tactics-to-make-you-pay-more-than-you-planned-244825">original article</a>.</em></p> </div>

Travel Trouble

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Hotel booking sites actually make it hard to get cheap deals, but there’s a way around it

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/peter-martin-682709">Peter Martin</a>, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a></em></p> <p>Booking a place to stay on holidays has become a reflex action.</p> <p>The first thing many of us do is open a site such as <a href="https://www.wotif.com/">Wotif</a>, <a href="https://au.hotels.com/?locale=en_AU">Hotels.com</a> or <a href="https://www.trivago.com.au/">trivago</a> (all of which are these days owned by the US firm <a href="https://www.accc.gov.au/media-release/accc-will-not-oppose-expedia%E2%80%99s-proposed-acquisition-of-wotif">Expedia</a>), or their only big competitor, <a href="https://www.booking.com/">Booking.com</a> from the Netherlands.</p> <p>Checking what rooms are available – anywhere – is wonderfully easy, as is booking, at what usually seems to be the lowest available price.</p> <p>But Australia’s Assistant Competition Minister Andrew Leigh is concerned there might be a reason the price seems to be the lowest available. It might be an <a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/media-releases/supporting-tourism-and-accommodation-providers-set-their">agreement not to compete</a>, or the fear of reprisals against hotel owners who offer better prices.</p> <h2>Agreements to not compete</h2> <p>Leigh has asked the treasury to investigate, and if that’s what it finds, it may be the booking sites have the perverse effect of keeping prices high, especially when the substantial fees they charge hotels are taken into account.</p> <p>For now, the treasury is seeking information. It has set a deadline of <a href="https://treasury.gov.au/consultation/c2022-338978">January 6</a> for hotel operators and booking sites to tell it:</p> <ul> <li> <p>the typical fees charged by online booking platforms</p> </li> <li> <p>the details of any agreements not to compete on price</p> </li> <li> <p>whether hotels that try to compete get ranked lower on booking sites.</p> </li> </ul> <p>What’s likely to come out of it is a ban on so-called price-parity clauses that prevent discounting, or a ban on “algorithmic punishment,” whereby hotels that do discount get pushed way down the rankings on the sites.</p> <p>But in the meantime, there are things we can do to get better prices, and they’ll help more broadly, as I’ll explain.</p> <h2>Flight Centre precedent</h2> <figure class="align-right zoomable"></figure> <p>Back in 2018, in a case that went all the way to the High Court, the Australian Competition and Consumer Commission (ACCC) forced <a href="https://www.accc.gov.au/media-release/flight-centre-ordered-to-pay-125-million-in-penalties">Flight Centre</a> to pay a penalty of A$12.5 million for attempting to induce airlines not to undercut it on ticket prices.</p> <p>That the ACCC eventually won the case might be an indication price-parity clauses are already illegal under Australian law. But it’s a difficult law to enforce. This is why the treasury is considering special legislation of the kind in force in France, Austria, Italy and Belgium.</p> <p>The ACCC has known for some time that Expedia and Booking.com have included clauses in their contracts preventing hotels offering the same room for any less than they do, even directly.</p> <p>Rather than take the big two to court, in 2016 the ACCC “reached agreement” with them to delete the clauses that prevented hotels offering better deals <a href="https://www.accc.gov.au/media-release/expedia-and-bookingcom-agree-to-reinvigorate-price-competition-by-amending-contracts-with-australian-hotels">face-to-face</a>.</p> <h2>The concession that conceded little</h2> <p>From then on, hotels were able to offer better deals than the sites over the phone or in person, but not on their own websites. Given we are less and less likely to walk in off the street or even use the phone to book a hotel, it wasn’t much of a concession.</p> <p>Then, in 2019, with the Commission under renewed pressure from hotel owners for another investigation, Expedia (but not Booking.com) reportedly <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">waived</a> the rest of the clauses, giving hotel owners the apparent freedom to advertise cheaper prices wherever they liked including on their own sites without fear of retribution.</p> <p>Except several appear to fear retribution, and very few seem to have jumped at the opportunity.</p> <h2>Algorithmic punishment</h2> <p>An Expedia spokesman gave an indication of what might be in store when he was quoted as saying a hotel that undercut Expedia might “find itself ranked <a href="https://www.smartcompany.com.au/business-advice/competition/expedia-allow-hotels-undercut-prices-online/">below its competitors</a>, just as it would if it had worse reviews or fewer high-quality pictures of its property”.</p> <p>Being ranked at the bottom of a site is much the same as not being ranked at all, something Leigh refers to as “algorithmic punishment”.</p> <p>It’s not at all clear the present law prevents it, which is why Leigh is open to the idea of legislating against it.</p> <p>Although you and I may not often think about what hotels are paying to be booked through sites such as Wotif and Booking.com, and although what’s charged to the hotel isn’t publicised, it appeard to be a large chunk of the cost of providing the room.</p> <p>One figure quoted is <a href="https://www.smartcompany.com.au/industries/tourism/online-travel-booking-fed-up-small-businesses-call-accc-action/">20%</a>. Leigh says hotel owners have told him the fees are in the “<a href="https://ministers.treasury.gov.au/ministers/andrew-leigh-2022/transcripts/interview-geraldine-doogue-abc-saturday-extra">double digits</a>”, something he says is quite a lot when you consider the sites don’t need to clean the toilets, change the sheets or help on the front desk.</p> <h2>‘Chokepoint capitalism’</h2> <p>What this seems to mean (the treasury will find out) is almost all bookings are more expensive than they need to be because firms that sit at the “<a href="https://theconversation.com/chokepoint-capitalism-why-well-all-lose-unless-we-stop-amazon-spotify-and-other-platforms-squeezing-cash-from-creators-194069">chokepoint</a>” between buyers and sellers are squeezing sellers.</p> <p>A hotel could always abandon the sites and offer much cheaper prices, but for a while – perhaps forever – it will be much harder to find.</p> <p>In their defence, the operators of the platforms might say they need to get the best offers from hotels in order to make it worthwhile for the operators to invest in their sites, an argument the treasury is inviting them to put.</p> <p>In the meantime, with some hotels reluctant to put their best rates on their websites, but with them perfectly able to offer better rates over the phone, there’s a fairly simple way we can all get a better deal – and help fix the broader problem by weight of numbers.</p> <p>If we look up the best deal wherever we want online, and then phone and ask for a better one (or a better room), we might well find we get it. We might be saving the owner a lot of money.</p> <p>Leigh reckons the more we do ring up, the more the sites might feel pressure to discount their own fees, helping bring prices down even before he starts to think about writing legislation.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/196460/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/peter-martin-682709"><em>Peter Martin</em></a><em>, Visiting Fellow, <a href="https://theconversation.com/institutions/crawford-school-of-public-policy-australian-national-university-3292">Crawford School of Public Policy, Australian National University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/hotel-booking-sites-actually-make-it-hard-to-get-cheap-deals-but-theres-a-way-around-it-196460">original article</a>.</em></p> </div>

Travel Trouble

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Jamie Oliver's book pulled from shelves over Indigenous Australian subplot

<p>Jamie Oliver has had his new children's book pulled from shelves after a subplot about Indigenous Australians was deemed "disrespectful" and "damaging".</p> <p>The celebrity chef and author released his second children’s book in May, titled <em>Billy and the Epic Escape</em>, in which the protagonist takes a brief detour from England to Alice Springs, where the villain of the story abducts a young Indigenous girl living in foster care in an Indigenous community.</p> <p>The National Aboriginal and Torres Strait Islander Education Commission (NATSIEC) led the calls for the book to be withdrawn, accusing Oliver of perpetuating harmful stereotypes and “trivialising complex and painful histories”.</p> <p>NATSIEC chief executive Sharon Davis told <em><a href="https://www.theguardian.com/food/2024/nov/10/jamie-oliver-pulls-childrens-book-from-shelves-after-criticism-for-stereotyping-indigenous-australians-ntwnfb" target="_blank" rel="noopener">The Guardian</a></em> that the book implied Indigenous families “are easily swayed by money and neglect the safety of their children”, adding, “[It] perpetuates a racist stereotype that has been used to justify child removals for over a century.”</p> <p>“This portrayal is not only offensive but also reinforces damaging biases.”</p> <p>Oliver, who is currently in Australia promoting his latest cookbook, said in a statement, “I am devastated to have caused offence and apologise wholeheartedly. It was never my intention to misinterpret this deeply painful issue. Together with my publishers we have decided to withdraw the book from sale.”</p> <p>Penguin Random House UK also released a statement on the book, conceding, “It is clear that our publishing standards fell short on this occasion, and we must learn from that and take decisive action. With that in mind, we have agreed with our author, Jamie Oliver, that we will be withdrawing the book from sale.”</p> <p>Both Oliver and Penguin Random House UK revealed that during the writing of the book, no consultation with Indigenous Australian individuals or organisations had taken place. </p> <p>Indigenous children’s author Cheryl Leavy told <em>The Guardian</em> the decision to pull the book from shelves was the right one, saying, “It makes it possible for Penguin Random House to build relationships with First Nations communities and tell better stories.”</p> <p>“It’s time now for Penguin Random House to work with First Nations advisers to put structural measures in place that prevent this from ever happening again.”</p> <p><em>Image credits: Penguin Random House UK/Ken McKay/ITV</em></p>

Books

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Readers response: What’s the best book you’ve read recently, and what did you love about it?

<p>With hundreds of new books on the market, it's hard to know what are the best to recommend.</p> <p>We asked our readers what the best book they've read recently is and what did they love about it, and the response was overwhelming. Here's what they said. </p> <p><strong>Helen Ulgekutt</strong> - The Venice Hotel by Tess Woods, loved it start to finish.</p> <p><strong>Zoy Crizzle</strong> - The Little Paris Bookshop by Nina George. Great book, so easy to read and an interesting story line. I loved it.</p> <p><strong>Keralie Stack</strong> - I have just finished Fallen Woman by Fiona McIntosh. A good read.</p> <p><strong>Karen Peardon</strong> - The Borrowed Life of Frederick Fife by Anna Johnston. A great story.</p> <p><strong>Nola Schmidt</strong> - The Perfect Passion Company by Alexander McCall Smith. It was clever, witty, and gentle. </p> <p><strong>June Lennie</strong> - People of the Book by Geraldine Brooks. Interesting story set in different historical periods. Brilliantly written and researched.</p> <p><strong>Christine Hayes</strong> - Where the Crawdads Sing, just beautiful.</p> <p><strong>Sandra Moores</strong> - All That's Left Unsaid by Tracey Lien.  A great debut based in Cabramatta, very compelling read.</p> <p><strong>Greg Cudmore </strong>- 'To Alpha From Omega'. Although very much Australian, its themes are universal.</p> <p><strong>Denise Zephyr</strong> - The Days I Loved You Most. Such a beautiful story and a beautiful ending.</p> <p><strong>Marie Chong</strong> - Minding Frankie by Maeve Binchy. I love all her books, she tells a good story.</p> <p><strong>Yvonne Bercov</strong> - The Nightingale by Kristin Hannah, couldn’t put it down.</p> <p><em>Image credits: Shutterstock </em></p> <p> </p>

Books

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New details about Queen Elizabeth's final hours revealed

<p>The final hours of Queen Elizabeth's life have been shared in a tell-all new book about the royals, detailing how Her Majesty was forced to pull out of an important meeting before she died. </p> <p>In his book, <em>Charles III: New King, New Court</em>, author Robert Hardman shared that the day before her death, Queen Elizabeth had met the departing British prime minister, Boris Johnson, and his replacement, Liz Truss, at Balmoral and attended a drinks party that same evening. </p> <p>Hardman wrote that the Queen felt "buzzy" at the event, but her health quickly took a turn for the worst. </p> <p>“She was quite buzzy over pre-dinner drinks,” one guest at the party told Hardman. </p> <p>“But then she said she was going upstairs to have dinner alone.”</p> <p>The monarch then spent the next day in bed, but reportedly arranged with the Privy Council to dial in via video link for an important meeting. </p> <p>As her health deteriorated throughout the day, that was changed to allow for her to call from her bedroom in an audio-only capacity, according to Hardman.</p> <p>But just moments before the meeting was set to get underway, the Queen reportedly made the difficult decision to cancel entirely on “medical advice”.</p> <p>It was that evening that then-Prince Charles was advised by Princess Anne and his private secretary to make his way urgently to his mother’s bedside, with fears that the end was near.</p> <p>Hardman writes that the following day, Charles was told his mother had died over the phone, having briefly left her bedside to have a moment to himself outside.</p> <p>Sadly, most of the royal family didn't make it to Balmoral in time to see the Queen before she passed, with Prince William, Prince Andrew, and Prince Edward and his wife Sophie all landing 40 minutes later.</p> <p>Prince Harry shared in his own memoir <em>Spare</em> that he learned of his grandmother’s death by reading it in a BBC breaking news alert, moments after his own flight landed.</p> <p>The Queen died at 3:10pm on September 8th 2022, after more than 70 years on the throne.</p> <p><em>Image credits: Shutterstock </em></p>

Caring

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Jackie O donates profits from her new memoir

<p>Jackie O has revealed that she plans to donate all the profits from her book, just days after going public with the details of her past <a href="https://oversixty.com.au/health/caring/tearful-jackie-o-reveals-past-drug-addiction" target="_blank" rel="noopener">drug addiction</a>. </p> <p>The radio host shared the news of her past addiction live on air last week, admitting she was abusing prescription drugs and also had an alcohol addiction, which led to her checking into the Betty Ford Centre in Palm Springs, California to seek treatment.</p> <p>In a lengthy statement on her Instagram, Jackie O shared that she had received messages from people who are also battling with addiction, but are financially unable to get the same level of help. </p> <p>"Since sharing my story last week, I've been deeply moved by the thousands of messages I've received from people facing challenges similar to mine but unable to afford rehab," she wrote online. </p> <p>"I was fortunate enough to have access to treatment and I recognise how privileged that makes me. Unfortunately, not everyone has the same opportunity. Which is why all my profits from my book which is on sale tomorrow will be donated to Odyssey House Drug and Alcohol Rehabilitation Centre."</p> <p>Jackie O's memoir, <em>The Whole Truth</em>, shares more information about her battle with addiction, while also revealing secrets about her private life and extensive career. </p> <p>She ended the post with a message of thanks for the many people who have supported her and opened up to her with similar stories.</p> <p>"Thank you to everyone who has shared their personal stories with me. I'm still reading through your messages and will do my best to respond to each one. Your honesty and support means the world to me."</p> <p>Henderson opened up about her experience with addiction in a planned reading from her memoir on <em>The Kyle and Jackie O Show</em> last Thursday, where she told her co-host Kyle Sandilands, "I was scared to tell people and say this out loud, I know people will look at me differently and judge me, but I was in a really dark place."</p> <p><em>Image credits: Instagram </em></p>

Money & Banking

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"So ashamed": John Farnham opens up about years of abuse

<p>John Farnham has shared explosive claims that he suffered years of abuse at the hands of his former manager at the beginning of his career. </p> <p>Revealing all in his new memoir <em>The Voice Inside</em>, which is set to be released on October 30th, the Aussie music legend opened up about the mistreatment he endured from former manager Darryl Sambell when he was a teen pop idol in the 1960s with hits like <em>Sadie the Cleaning Lady</em>.</p> <p>In an excerpt of the book published by <a href="https://www.theaustralian.com.au/subscribe/news/1/?sourceCode=TAWEB_WRE170_a_NEW&dest=https%3A%2F%2Fwww.theaustralian.com.au%2Farts%2Freview%2Fhe-drugged-me-for-years-john-farnham-reveals-predatory-industry-life-after-cancer-in-memoir-finding-the-voice%2Fnews-story%2Fc1dfc413b3bee553a0bda380bc3bec01&memtype=anonymous&mode=premium&v21=HIGH-Segment-2-SCORE&V21spcbehaviour=appendend" target="_blank" rel="noopener"><em>The Australian</em></a>, Farnham wrote that Sambell “drugged me for years and I had no f**king idea,” until he found a half-dissolved pill at the bottom of a cup of coffee. </p> <p>Asked what it was, Sambell told Farnham: “That’s just something to keep you awake.”</p> <p>Farnham also writes that his manager, who was openly gay, was “aggressively sexual” towards him and he was constantly fending off his advances.</p> <p>He wrote, “I said it often enough that I can see now that this rejection turned his attraction into jealousy, hatred and a desire for control.”</p> <p>The toxic relationship went on for years, with Sambell controlling “where and when I worked, what I sang, what I wore, what I ate,” as Farnham ended up “isolated from friends and family,” even from wife Jill, who he married in 1973.</p> <p>Farnham finally sacked Sambell in 1976, later forming one of Australian music’s most successful partnerships with music manager Glenn Wheatley, who helped Farnham become a household name with his major hits of the 1980s and 90s. </p> <p>After Sambell died in 2001, Farnham wrote that he was forced to reflect on the early years of his career, and was overcome with a mixture of sorrow and shame: “I feel so ashamed of myself for not realising what Darryl was up to or speaking up more often to put him back in his place.”</p> <p>He admitted he had found it hard to “unpick” what had happened to him, until forced to confront it while writing his memoir.</p> <p>“But now that I’ve confronted it, I look back on that time with sorrow. I’m annoyed at myself for being so gullible and trusting,” he writes.</p> <p><em>Image credits: news.com.au / Facebook</em></p>

Caring

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We know parents shape their children’s reading – but so can aunts, uncles and grandparents, by sharing beloved books

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/emily-grace-baulch-1399683">Emily Grace Baulch</a>, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a></em></p> <p><a href="https://creative.gov.au/news/media-releases/revealing-reading-a-survey-of-australian-reading-habits/">Over 80%</a> of Australians with children encourage them to read. Children whose parents enjoy reading are <a href="https://www.booktrust.org.uk/news-and-features/news/news-2023/new-research-from-booktrust-reveals-the-impact-of-parental-reading-enjoyment-on-childrens-reading-habits/">20% more likely</a> to enjoy it too.</p> <p>My research has found parents aren’t the only family members who play an important role in developing a passion for reading – extended family, from grandparents to siblings, uncles and great-aunts, also influence readers’ connections to books.</p> <p>I surveyed 160 Australian readers about their home bookshelves and reading habits. More than 80% of them acknowledged the significant influence of family in what and how they read. Reading to children is often <a href="https://www.booktrust.org.uk/globalassets/resources/research/booktrust-family-survey-research-briefing-2-reading-influencers.pdf">the invisible workload of mothers</a>: 95% of mothers read to children, compared to 67% of fathers.</p> <p>Yet intriguingly, those I surveyed – whose ages ranged from their early 20s to their 70s – collectively talked about books being passed down across eight generations.</p> <p>Family members were associated with their most valued books – and their identities as readers.</p> <h2>Treasured possessions</h2> <p>Books passed down through generations often become treasured possessions, embodying a shared family history. One person discussed an old hardcover copy of <a href="https://www.harpercollins.com.au/9780732284350/blinky-bill/">Blinky Bill</a> by Dorothy Wall. Originally given to her father and his siblings by their great-aunt in 1961, the book’s pages are now discoloured and falling out.</p> <p>“Although I always think of my mother as having been my reading role model,” she wrote, “actually my father had an equally big impact, just in another way.” Her father is a central organising figure on her home bookshelf: she has dedicated a whole shelf to the books he liked.</p> <p>The story she tells about his old copy of Blinky Bill, however, crosses generations. The book’s battered state is a testament to its longevity and well-loved status. Its inscription to her family members makes the copy unique and irreplaceable.</p> <p>Another person remembered a set of Dickens’ novels, complete with margin notes and century-old newspaper clippings, carefully stored with her most special books. These volumes, initially owned by her great-great-grandmother and later gifted by her great-aunt, represent a reading bond passed down through generations.</p> <p>Such books can never be replaced, no matter how many copies might be in circulation. These books are closely associated with memories and experiences – they are invaluable for who they represent.</p> <p>A third person has her father’s “old” Anne McCaffrey’s <a href="https://www.goodreads.com/series/40323-dragonriders-of-pern">Dragonriders of Pern</a> series: he read it to her as a teenager, then passed it down. The book “sparked” her interest in science-fiction, and she now intends to pass it on to her own teenager. Her book, too, is “battered”, with “chunks falling out when you read it”. The cover is falling off.</p> <p>The deteriorating state of a book is part of the book’s legacy. It shows how loved it has been. Reading passions can be deliberately cultivated through family, but their value is less connected to reading comprehension or literacy than a sense of connection through sharing.</p> <p>Inherited, much-loved books bind families together. They can anchor absent family members to the present. These books can come to symbolise love, connection and loss.</p> <p>The family members who’ve passed down their books might not be physically present in children’s lives – they may not be reading aloud to them at bedtime – but through their books, they can have a strong presence in their loved ones’ memories. That indelible trace can be sustained into adulthood.</p> <h2>Buying books for the next generation</h2> <p>Another way relatives contribute to a family reading legacy is by buying new copies of much-loved books for the next generation. Theresa Sheen, from The Quick Brown Fox, a specialist children’s bookstore in Brisbane, notes that customers often ask for copies of books they had when they were younger.</p> <p>They may have read them to their children and now want them for their grandchildren. For example, <a href="https://www.goodreads.com/series/40767-the-baby-sitters-club">The Babysitters Club series</a> by Ann M. Martin was mentioned multiple times as a nostalgic favourite, now being sought after by grandparents.</p> <p>Readers’ habits of re-buying favourite books can affect the publishing industry. With older children’s classics still selling, publishers seek to update the text to reflect contemporary cultural mores. Enid Blyton is one author who endures through intergenerational love and nostalgia. However, her work is regularly <a href="https://www.news.com.au/entertainment/books-magazines/books/enid-blytons-famous-five-books-edited-to-remove-offensive-words/news-story/47a63bb79a5d870f19aed58b19469bb5">edited and bowdlerised</a> to update it.</p> <p>Books can be imbued with the voices and emotions of others. They are more than just physical objects – they are vessels of shared experiences that can be passed down, up and across generations. This enduring bond between family members does more than preserve individual stories. It actively shapes and sustains a vibrant reading culture.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/232372/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/emily-grace-baulch-1399683"><em>Emily Grace Baulch</em></a><em>, Producer at Ludo Studio &amp; Freelance Editor, <a href="https://theconversation.com/institutions/the-university-of-queensland-805">The University of Queensland</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/we-know-parents-shape-their-childrens-reading-but-so-can-aunts-uncles-and-grandparents-by-sharing-beloved-books-232372">original article</a>.</em></p> </div>

Family & Pets

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Things to remember when booking a group tour

<p dir="ltr">When it comes to travelling abroad, many people opt to take part in a group tour to get the most out of their holiday. </p> <p dir="ltr">However, there are always a few logistics to iron out before you book your trip, because running into issues on a tour can make or break your vacation. </p> <p dir="ltr">Thankfully, travel expert Dilvin Yasa has shared her go to tips for getting the most out of your group tour.</p> <p dir="ltr"><strong>Budget accordingly</strong></p> <p dir="ltr">When planning your group tour, budgeting is one of the most important factors, as these trips are rarely all-inclusive. </p> <p dir="ltr">Dilvin Yasa told <em><a href="https://travel.nine.com.au/latest/things-first-timers-get-wrong-on-group-tours/61fa10d2-ce80-40bb-ab92-9008b3d9296d">9Travel</a></em> it’s important to “read the itinerary carefully before you book and add up all the exclusions until you arrive at your 'real figure'.”</p> <p dir="ltr">Extra costs on a group tour could include lunches, dinners, attractions and additional activities, so make sure you factor these potential costs in. </p> <p dir="ltr"><strong>Know your geography </strong></p> <p dir="ltr">Yasa advised against skipping between different destinations, as strict time constraints could prevent you from partaking in back to back tours. </p> <p dir="ltr">“If the itinerary doesn't list distances or time between destinations, hit up Google Maps to get an idea of how long you're expected to be in transit during each leg of the tour.”</p> <p dir="ltr"><strong>Don’t arrive at the last minute </strong></p> <p dir="ltr">The travel expert said if you’re heading on a group tour, don’t leave it until the day the tour departs to arrive at your destination.</p> <p dir="ltr">“The last thing you want is to miss a connecting flight or hit any other sort of delay that could see you miss the first or two of the tour you've paid for,” Yasa said.</p> <p dir="ltr">“Aim to arrive the day before at the very latest and give yourself a little extra free time at the tail end as well - just in case.”</p> <p dir="ltr"><strong>Keep some cash on hand </strong></p> <p dir="ltr">While most of your tour should already be paid for before you depart, you should always be prepared for extra expenses. </p> <p dir="ltr">Especially when travelling to more remote locations, or if you’re visiting smaller food vendors or markets, you shouldn’t assume everywhere will take card payments. </p> <p dir="ltr">Yasa said, “Make sure you have local currency on you at all times and you're good to go.”</p> <p dir="ltr"><em>Image credits: Shutterstock</em></p>

Travel Tips

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Readers response: How do you feel about online shopping compared to traditional in-store shopping?

<p>When it comes to shopping for things we want and need, many people have a preference over whether they shop in a physical store or online. </p> <p>We asked our readers which they prefer when shopping for food, clothes or anything else their hearts desire, and the response was overwhelming. Here's what they said.</p> <p><strong>Ellen Polsen</strong> - Why would one buy online? I like to feel and see the things I purchase, particularly garments, as fabrics today are mostly rubbish.</p> <p><strong>Jennie Craven</strong> - I do a little of each. But usually use stores that I know or brands where the sizing is correct for me. I always use a payment system that I understand. </p> <p><strong>Gail Ladds</strong> - I love online shopping! I often forget that I’ve bought something then get a nice surprise when it arrives lol.</p> <p><strong>Debra Coats</strong> - Online is okay when you cant go to the store. I did online shopping for about 8 months after open heart surgery but when i was given the all clear to shop and drive, I was in my element as its a moment of getting out of the house and seeing others around me.</p> <p><strong>Karen Peardon</strong> - I have done some online shopping (mainly craft supplies) only because I have been very ill for months but I love in-store shopping more. Retail therapy!!</p> <p><strong>Christine Whyte</strong> - Have not and will not ever do it, very old school and too wary of the dangers out there, besides I like getting out and choosing for myself.</p> <p><strong>Helga Bonello</strong> - I like to see feel and touch products before I buy. Online scammers are a worry, besides we need a reason to go out and be sociable.</p> <p><strong>Olimpia Palumbo</strong> - My family does on line shopping and usually end up with the worst fruit and sometimes the wrong items.</p> <p><em>Image credits: Shutterstock </em></p>

Money & Banking

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So when should you book that flight? The truth on airline prices

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556">Yuriy Gorodnichenko</a>, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, <a href="https://theconversation.com/institutions/newcastle-university-906"><em>Newcastle University</em></a></em></p> <p>How airlines price tickets is a source of many <a href="http://airtravel.about.com/od/travelindustrynews/a/mythticket.htm">myths</a> and urban legends. These include tips about the best day of the week to buy a ticket, last-minute discounts offered by the airlines, and the conspiracy theories suggesting that the carriers use cookies to increase prices for their passengers. None of these three statements is entirely true.</p> <p>Studies have suggested that prices can be higher or lower on a given day of the week – yet, there is no clear consensus on which day that is. Offered prices can in fact drop at any time before the flight, yet they are much more likely to increase than decrease over the last several weeks before the flight’s departure. Further, the airlines prefer to wait for the last-minute business traveler who’s likely to pay full fare rather than sell the seat prematurely to a price conscious traveler. And no, the airlines do not use cookies to manipulate fare quotes – adjusting their inventory for specific customers appears to be beyond their technical capabilities.</p> <p>What is true about pricing in the airline industry is that carriers use complex and sophisticated pricing systems. The airline’s per passenger cost is the lowest when the flight is full, so carriers have incentive to sell as many seats as possible. This is a race against time for an airline and, of course, no company wants to discount its product more than it has to. Hence, the airlines face two somewhat contradictory goals: to maximize revenue by flying full planes and to sell as many full-fare seats as possible. This a process known in the industry as yield or revenue management.</p> <h2>Airlines and their bucket lists</h2> <p>Here is how <a href="http://commons.erau.edu/cgi/viewcontent.cgi?article=1522&amp;context=jaaer">yield management</a> works. For each flight or route (if we are talking about multi-segment itineraries), the airline has a set of available price levels – from the most expensive fully refundable fare to the cheapest deeply discounted non-refundable price. The industry jargon for these prices is “buckets.” Then, seats can be interpreted as balls that are allocated among these buckets.</p> <p>Initial allocation of seats between the price buckets is determined by historical data indicating how well a certain flight sells. For example, fewer deeply discounted seats will be offered on a flight on Thanksgiving week than on the same flight during the third week of February. As the seats on a flight sell, yield managers monitor and adjust the seat allocation. If, for instance, the sales are slower than expected, some of the seats might be moved to lower-priced buckets – this shows up as a price drop. As noted above, such price drops can occur at any time before the flight. However, the general trend of price quotes is upward starting from about two to three weeks before the flight departure date.</p> <p>Of course, an average traveler wants to know when he or she should buy the tickets for the next trip. Another important question is where to buy this ticket. Airlines distribute their inventory on their own websites and on several computer distribution systems, meaning that prices can sometimes differ depending on where one looks. We are not entirely sure what precipitates this phenomenon – likely explanations include differences in contracts between the airlines and the distribution systems/travel agents, implying that different travel agents may not have access to the airline’s entire inventory of available prices.</p> <h2>When to book</h2> <p>The airlines’ yield managers start looking at flight bookings about two months before the departure date. This implies that it generally does not pay to book more than two months in advance: studies show that initially the airlines leave the cheapest price buckets empty, and yield managers may move some seats into those buckets if a couple of months before the departure date the flight is emptier than expected. Between two months and about two to three weeks before the flight date, the fare quotes remain mostly flat, with a slight upward trend. However, and perhaps paradoxically, there is a good chance of a price drop during this period. We tend to monitor prices for several days – sometimes up to a week – hoping for a potentially lower quote. It does not always pay off, but sometimes we do manage to save a considerable amount of money.</p> <p>Two to three weeks before the flight date, the price quotes start increasing. This is the time when business travelers start booking. While price drops are still possible, a chance of a price increase is much higher if you wait to book within this time period. This is also the time when one can find significant differences between price quotes, depending on where one looks and what contract they have with the airlines.</p> <p>Thus, if we book a trip earlier than three weeks before the flight date, we tend not to delay the purchase. At the same time, we check quotes from multiple travel agents, or go directly to a site that allows for a quick comparison of prices (such as <a href="https://www.kayak.com">kayak.com</a> or <a href="http://www.skyscanner.net">skyscanner.net</a>). Or check the airline itself.</p> <p>As for answering the original question we posed, here are some simple tips. First, if you have to travel during a peak period, such as Thanksgiving week, it is generally best not to delay buying that ticket. Otherwise, it might pay to monitor the offered prices for some time before committing. The best strategy for booking within the last couple of weeks before the flight, however, is not to delay the purchase, but to try getting quotes from several agents, which is easy to do in the internet age.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/34033/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/yuriy-gorodnichenko-144556"><em>Yuriy Gorodnichenko</em></a><em>, Associate Professor of Economics, <a href="https://theconversation.com/institutions/university-of-california-berkeley-754">University of California, Berkeley</a> and <a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, Senior Lecturer in Economics, <a href="https://theconversation.com/institutions/newcastle-university-906">Newcastle University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/so-when-should-you-book-that-flight-the-truth-on-airline-prices-34033">original article</a>.</em></p> </div>

Travel Tips

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Bindi Irwin to release children's book

<p>Bindi Irwin is releasing her debut children's book - and it involves her adorable three-year-old daughter, Grace Warrior. </p> <p>The wildlife warrior took to Instagram to share the news, saying: "Today is one of the very best days of my entire life."</p> <p>"I officially get to share with you my new children's book, <em>You Are a Wildlife Warrior!</em> Woohoo! Crikey"</p> <p>According to Bindi, the book will take readers on an "amazing journey" with her "wonderful daughter" Grace. </p> <p>"You'll explore our home, Australia Zoo and the conservation work we do all over the world," she shared.</p> <p>"I hope this book will inspire the next generation to love, respect and protect our natural world... it means the world to share our journey with you!" she added. </p> <p>The book will feature illustrations from Ramona Kaulitzki and take readers on an adventure with the mother-daughter duo. </p> <p><em>You Are a Wildlife Warrior!</em> will be available in the US and Australia on February 4, 2025.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/C8sdavsSBof/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C8sdavsSBof/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Bindi Irwin (@bindisueirwin)</a></p> </div> </blockquote> <p>Bindi's mum, Terri, couldn't hide how proud she was, commenting: "I am tremendously proud of you, @bindisueirwin. You are a wonderful mama and a true Wildlife Warrior! Your book is beautiful and brilliant. A fantastic, fun story for everyone!"</p> <p>Fans were quick to follow, congratulating the wildlife warrior on her latest project. </p> <p>"Well that's every child's birthday present ever sorted... congratulations Bindi, what a fantastic project!" one wrote. </p> <p>"Congratulations!!! I'm so happy I get to share a part of your world at Australia Zoo with my daughter!!" another added. </p> <p><em>Images: Instagram</em></p>

Books

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Travel agent arrested after allegedly selling fraudulent bookings

<p>A Sydney travel agent accused of taking the money of dozens of customers has been arrested by police. </p> <p>Footage obtained by A Current Affair showed the moment police finally caught Zahra Rachid, who is accused of ripping of customers and leaving them hundreds of thousands of dollars out of pocket. </p> <p>Officers in Sydney's south established Strike Force Bail to investigate reports of a travel agent that had allegedly failed to honour customer bookings. </p> <p>Rachid, who ran Travel World Sydney, allegedly cancelled bookings made by customers without their knowledge, and did not issue any refunds, pocketing the money for herself. </p> <p>NSW Fair Trading received complaints about Travel World Sydney totalling more than $230,000.</p> <p>Nicole Vris, claims she used Rachid as a travel agent to book a trip to Greece for herself and 34 family members. </p> <p>She thought that her dream family holiday was booked, but when she checked her flights with the airline, they had no record of her booking. </p> <p>"It's very hard to round everyone up to go on a holiday at the same time, it's so hard," Vris told <em>A Current Affair</em>. </p> <p>"Zahra has ruined that dream for many people."</p> <p>Her family has allegedly been left about $160,000 out of pocket.</p> <p>She has since paid for new flights to Greece, going with only a handful of family members who are able to afford to pay for the trip twice. </p> <p>"Your face value matters in life ... and she's definitely lost that," Vris said.</p> <p>"This was going to happen and she needs to be held accountable for her actions."</p> <p>Rachid is facing 16 fraud charges and is due in court in July. </p> <p>"I think everybody having their funds returned to them would be great and I think by Zahra being put away it might just shake her foundations a little bit," Vris said.</p> <p><em>Images: A Current Affair</em></p>

Legal

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Man books 58 flights for free

<p dir="ltr">A Jetstar passenger has become locked in a legal battle with the Aussie airline after exploiting a promotion to get 58 flights for free. </p> <p dir="ltr">Lawyer Tyrone Barugh was one of many travellers who made use of Jetstar’s promotion that offered people a free return fare.</p> <p dir="ltr">Barugh booked a flight from Auckland to Sydney for $260 and received the free return, although he soon cancelled the outbound flight and was given credit with the airline. </p> <p dir="ltr">However, he did not cancel the return trip. </p> <p dir="ltr">Mr Barugh then used the credit to book another flight, before doing the same thing a further 57 times.</p> <p dir="ltr">The would-be passenger told <em>n</em><a href="https://www.news.com.au/finance/business/travel/man-locked-in-tribunal-battle-with-jetstar-after-booking-58-free-flights/news-story/1e3f67324c952ce232f3a583575d7ddc"><em>ews.com.au</em></a> that he had not planned to board any of the flights, and has taken Jetstar to the Disputes Tribunal of New Zealand, claiming he is entitled to approximately $4,500 in taxes owed on the flights.</p> <p dir="ltr">“They’re [Jetstar] not out here with the most saintly of intentions,” he said. </p> <p dir="ltr">“They have terms and conditions that are designed to potentially avoid having to do the right thing by a lot of their customers and limit their liability to their customers, and they’re pretty happy to pull those out when it suits them.”</p> <p dir="ltr">He claims he is owed the money as he has paid the Passenger Movement Charge,  which is a $60 fee the Australian Government collects when a person leaves the country. </p> <p dir="ltr">Mr Barugh says he would accept a settlement of a “small flight credit and a toy plane”.</p> <p dir="ltr">“There is a spirit of larrikinism,” he said.</p> <p dir="ltr">A spokesman for Jetstar declined to comment on the case, saying, “As this is a matter before the Tribunal, we won’t be making any comment.” </p> <p dir="ltr"><em>Image credits: Shutterstock</em></p> <p> </p>

Travel Trouble

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10 questions you must ask before booking a tour

<p>A tour can be a memorable experience, for the right and wrong reasons. Here are 10 questions you must ask yourself before booking one on your next holiday.</p> <p><strong>1. Are there minimum or maximum group sizes?</strong></p> <p>This applies for two reasons. Firstly, you need to decide how many people you’d like to travel with. Small group tours will have no more than a dozen or so while larger tours could be up to 50. The size will drastically impact your tour experience, affecting everything from the mode of transport to the type of meals. Secondly, you need to know if there’s a minimum group size needed for the tour to run. If you’re the only one who books you may find it cancelled.</p> <p><strong>2. What is your cancellation/refund policy?</strong></p> <p>As a rule of thumb, you should ask this question about any kind of travel you book before you hand over your cash. With a tour, make sure you find out their policies around inclement weather, too few passengers or if you need to cancel. And as always, travel insurance is your best friend.</p> <p><strong>3. Are you available for support throughout?</strong></p> <p>One of the good things about travelling with a tour is that you’ll have the services of at least one guide. It’s also good to know if the tour office itself is available for assistance when you’re on the road. This comes in handy if you have to make changes, get sick or are unhappy with the experience.</p> <p><strong>4. Do you have any reviews I can read?</strong></p> <p>If you can’t find the tour company on TripAdvisor or a similar review site, ask the company if they have any testimonials from previous customers. Before you make your final decision, it’s nice to know what other people have said about the tour and its style.</p> <p><strong>5. What experience/qualifications do the guides have?</strong></p> <p>Many tour companies now pride themselves on using locals or people who have lived in a country for many years to guide tours. You don’t want to be stuck with someone who just reads from a guidebook – you can do that yourself for half the price. Find out what they know before you go.</p> <p><strong>6. How active is it?</strong></p> <p>There is a huge spectrum when it comes to tours, ranging from coach journeys with very little walking to active treks where you cover hard ground every day. Make sure you find out exactly what will be involved and if that suits your abilities and fitness level. And be realistic – you and the tour group will suffer otherwise.</p> <p><strong>7. What is the demographic?</strong></p> <p>You don’t want to get stuck on a tour with a bunch of 25 year olds who are just looking for the pub. Most people prefer to travel with people around their own age and in similar demographics (such as solo travellers, seniors, families etc), so make sure you find out who is likely to be in your group before you book.</p> <p><strong>8. Is everything included or will I have to pay for extras?</strong></p> <p>You should be able to get a detailed break down of exactly what is – and what isn’t – included in the price. What looked like a good deal can quickly become very expensive if you have to pay for day excursions, admission fees, alcohol or other surprises.</p> <p><strong>9. How much time do you spend in each place?</strong></p> <p>Are you looking to tick many famous sites off your list or do you want to have the time to immerse yourself in a destination? When you’re looking at an itinerary, ask questions about how long you will actually be spending at each place to ensure that you get enough time to really enjoy it.</p> <p><strong>10. Will I get any free time on my own?</strong></p> <p>After many days as part of a group, it’s nice to have some time on your own. You can explore sites that aren’t on your itinerary, try a new restaurant or just have a well deserved nap. Find out how rigid the schedules are and if there will be some time to do your own thing.</p> <p><em>Image credits: Shutterstock</em></p>

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"Finally felt like the right time": John Farnham's huge announcement

<p>John Farnham has announced his triumphant return one year on from his cancer surgery, sharing the news of a highly anticipated project. </p> <p>The 74-year-old Aussie music icon is set to tell his story in his own words with the release of his own candid memoir titled <em>The Voice Inside</em>. </p> <p>The autobiography, which will be released on October 30th, is co-written by Poppy Stockwell, who is the award-winning writer and director of the critically acclaimed biopic Finding the Voice.</p> <p>The book documents Farnham's early life and stardom growing up in Melbourne in the 1960s, to his comeback 1986 album <em>Whispering Jack</em>.</p> <p>It will recall the highs and lows of fame, including when his stellar career stalled, record companies turned their backs and he faced financial ruin.</p> <p><em>The Voice Inside</em> will also detail his shocking diagnosis of mouth cancer in 2022 which turned his life upside down. </p> <p>The book was announced on Farnham's Facebook page, with a statement sharing how he felt it was "the right time" to tell his story. </p> <p><iframe style="border: none; overflow: hidden;" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fjohnfarnham%2Fposts%2Fpfbid02tZwog7QbEW6AxDUxNMp3Kn5msAghjd9yUQe56optBdyX8ZL1DQFm4qvpUYsSjo2Rl&show_text=true&width=500" width="500" height="728" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></p> <p>"Having been asked many times, it finally felt like the right time to sit down and tell my story," he said.</p> <p>"It is a very strange feeling looking back on my life, on the good and the bad, and now that I have started, it is all rushing back. I hope the book engages and entertains, because that’s what so much of my life has been about."</p> <p>The book will "chart John Farnham’s very personal and public journey, told in his own words and with his inimitable humour, insight, and humility."</p> <p>The post was quickly flooded with comments from fans eager to get their hands on the memoir, while many shared their well wishes as he continues his lengthy recovery from cancer. </p> <p><em>Image credits: Getty Images </em></p>

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Rebel Wilson's memoir "pulled from shelves"

<p>Fans hoping to get their hands on a copy of Rebel Wilson's memoir have been left disappointed after the book has been pulled from shelves in Australia. </p> <p>The book, titled <em>Rebel Rising</em>, was released on Wednesday, although numerous retailers have removed the book from their websites, halting sales indefinitely. </p> <p>One of Australia’s biggest book retailers, Amazon, have made the memoir unavailable to order, and noted to customers: “We don’t know when or if this item will be back in stock.”</p> <p>On Booktopia.com the book is currently listed as “Unavailable” with no date listed as to when the memoir will be back on-sale.</p> <p>Wilson took to Instagram to celebrate the release of her book, but her post was inundated with comments from frustrated fans in Australia and New Zealand who were questioning why it was no longer available in the region. </p> <p>“I am in Australia and can’t get a copy,” wrote the frustrated fan. “Just went to my local book store and they said it has been recalled to be possibly be re-printed and have parts redacted!! Can we get it in the US?”</p> <p>Fans in the UK appeared to be having the same issue, with many questioning why they couldn’t pick up the book in their own country either.</p> <p>Many were quick to speculate that the reason the book has been pulled from shelves was due to ongoing legal issues with actor Sacha Baron-Cohen, who Wilson named and shamed in the book for acting inappropriately while they were working on a movie together. </p> <p>When the news broke that Wilson was calling out Baron-Cohen for his alleged behaviour, the Aussie actress claimed that Baron-Cohen "threatened" her over the book's release. </p> <p>Taking to her Instagram, Rebel wrote, “I will not be bullied or silenced with high priced lawyer or PR crisis managers. The ‘a**hole’ that I am talking about in ONE CHAPTER of my book is Sacha Baron Cohen.”</p> <p>"Now the a**hole is trying to threaten me. He’s trying to stop press coming out about my new book. But the book WILL come out and you will all know the truth.”</p> <p><em>Image credits: Getty Images </em></p>

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Rebel Wilson exposes A-lister who "threatened" her over book release

<p>Rebel Wilson has slammed a Hollywood A-lister for allegedly threatening her over the release of her new memoir. </p> <p>The Aussie actress is set to release her autobiography <em>Rebel Rising</em> on April 2nd, which details her rise to stardom from Australia to the US. </p> <p>In the book, she has dedicated a chapter to one particular actor who she had an unfortunate experience with on the set of a movie in 2014. </p> <p>Now, Rebel claims Sacha Baron-Cohen, husband of Aussie actress Isla Fisher, has "threatened" her about the release of such information in the upcoming book. </p> <p>Taking to her Instagram, Rebel named and shamed the actor, writing, “I will not be bullied or silenced with high priced lawyer or PR crisis managers. The ‘a**hole’ that I am talking about in ONE CHAPTER of my book is Sacha Baron Cohen.”</p> <p>"Now the a**hole is trying to threaten me. He’s trying to stop press coming out about my new book. But the book WILL come out and you will all know the truth.”</p> <p>Sacha Baron-Cohen was quick to release a statement in response to the allegations, with his representative sharing the statement with <a href="https://www.tmz.com/2024/03/25/rebel-wilson-calls-out-sacha-baron-cohen-book-memoir/" target="_blank" rel="noopener"><em>TMZ</em></a>. </p> <p>“While we appreciate the importance of speaking out, these demonstrably false claims are directly contradicted by extensive detailed evidence, including contemporaneous documents, film footage, and eyewitness accounts from those present before, during and after the production of The Brothers Grimsby,” the statement said. </p> <p>Wilson and Baron-Cohen worked on the comedy film <em>The Brothers Grimsby</em> in 2014, where Rebel alleges that Baron-Cohen acted sexually inappropriate towards her for the duration of the shoot. </p> <p><em>Image credits: Getty Images</em></p> <p> </p> <p> </p>

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Woolies store vandalised over controversial Australia Day decision

<p>A Woolworths Metro store in Brisbane has been vandalised over the supermarket giant's controversial decision to not stock Australia Day merchandise. </p> <p>The Woolies in the north-east suburb of Teneriffe was hit with a flare and graffitied with the message "5 days 26 Jan Aussie Aussie Oi Oi Woolies f*** u” on the side of the building. </p> <p>One local shared on social media that a flare was also set off at the front entrance, setting off the fire alarm about 5am on Monday morning, shortly after staff were seen cleaning the graffiti. </p> <p>Queensland Fire and Emergency Services confirmed three crews “responded to an alarm activation” at the store, where firefighters found smoke at the scene and ventilated the area. </p> <p>They left the vandalised store at 6am, where police took over the scene. </p> <p>“Thankfully no team members or customers were injured as this occurred before the store opened,” a Woolworths spokesperson said in a statement.</p> <p>“We’re grateful to the police and fire brigade who attended."</p> <p>“There’s no reason for vandalism and we’ll continue to liaise with Queensland Police.”</p> <p>The vandalism comes just days after the supermarket giant <a href="https://oversixty.com.au/finance/money-banking/woolworths-under-fire-for-dropping-australia-day-merch" target="_blank" rel="noopener">announced</a> they would not be stocking any specialised merch ahead of Australia Day. </p> <p>Woolworths shared that the reason for pulling Aussie decorations off the shelves was due to the “gradual decline” in demand for the merchandise over the years and “broader discussion” about the January 26th date and “what it means” to different parts of the community.</p> <p>“While Australian flags are sold within BIG W all year round, we don’t have any additional themed merchandise available to purchase in-store in our Supermarkets or BIG W ahead of Australia Day,” a spokesperson said.</p> <p>“We know many people like to use this day as a time to get together and we offer a huge variety of products to help customers mark the day as they choose.”</p> <p><em>Image credits: 7News / Shutterstock</em></p>

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Readers Respond: What's a book you love that most people have never heard of?

<p>Looking for a new book to kickstart your year?  Look no further we've got you covered. </p> <p>Here are a few of our reader's book recommendations that you may not have heard of. </p> <p><strong>Ruth Fontaine</strong> - I’m reading <em>We of the Never Never </em>atm. Not sure if it’s still well known. I’ve read it before but awhile back and love it. I love reading how they lived nearly 120 years ago. </p> <p><strong>Elaine Rosenberg</strong> - <em>The Abbey Girls Series</em> by Elsie J Oxenham.</p> <p><strong>Maryika Welter</strong> - <em>The courage to be disliked.</em> ... Furmitake Kogan, Ichiro Kishimi.</p> <p><strong>Janice Stewart</strong> - <em>A Fortunate Life</em> by Albert Facey</p> <p><strong>Suzanne Midson</strong> - <em>On Our Selection</em> by Steele Rudd. Read it when I was about 10/12. Best laugh ever. Australian humour at its best.</p> <p><strong>Julie Anderson</strong> - <em>Episode of Sparrows</em> by Rumor Goddin </p> <p><strong>Nancie Golsby</strong> - <em>The Half Burned Tree</em> by Dympna Cusack</p> <p><strong>June Maynard</strong> - Sahara, by Paula Constant. Preceded by Slow Journey South. A thrilling, actual account of her adventure.</p> <p><strong>Peter Rayner </strong>- <em>Enforcer</em> by Caesar Campbell</p> <p><strong>Meg Milton</strong> - <em>I Heard the Owl Call My Name</em> by Margaret Craven</p> <p><strong>Edie Dore</strong> - <em>The Curious Incident of the Dog </em>in the Night-time by Mark Haddon.</p> <p><strong>Christine Cornforth</strong> - <em>A Grief Observed</em> by CS Lewis. </p> <p><strong>Wendy Oliver</strong> - <em>The Good Earth</em> by Pearl Buck</p> <p>Do you have any other recommendations that we might have missed?</p> <p><em>Image: Getty</em></p> <p> </p>

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