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British royal considering moving to Australia

<p>A member of the British royal family is considering relocating to Australian shores after finding love with an Aussie. </p> <p>Lady Louise Windsor, the late Queen Elizabeth’s granddaughter, found love with Australian student Felix Robert da Silva-Clamp and is reportedly planning to move Down Under for her partner. </p> <p>Lady Windsor is the daughter of King Charles’ youngest brother Prince Edward and his wife Sophie, Duchess of Edinburgh.</p> <p>She and Felix, who attended Melbourne Grammar School from 2017 to 2022, first met at St Andrew’s University in Scotland. </p> <p>Felix is the son of British solicitor, Charles William da Silva-Clamp, while his mother, Kendall Clamp, lives in Melbourne, and holds a master’s degree in epidemiology.</p> <p>Royal commentator Victoria Arbiter joined Nat Barr on <em>Sunrise</em> on Thursday, where she explained that Lady Windsor was interested in taking classes at Macquarie University in Sydney.</p> <p>“Both of their degrees allow for a study abroad semester — Louise at the moment is in her third semester. If she is likely to do a semester of study abroad, it would likely be in her fourth year,” Arbiter said.</p> <p>“She is interested in studying at Macquarie University in Sydney. So, this time next year, you could be welcoming a royal down under.”</p> <p>Felix is also said to have met Lady Windsor’s parents, as Arbiter said, “Certainly in royal circles that’s not a thing until it is quite serious — Felix is only 20 and Lady Louise is 21, so they have a lot of time ahead of them, but it would seem things are going well.”</p> <p>“I think the royals would definitely welcome an Aussie to the royal family.”</p> <p><em>Image credits: Thomas Krych/ZUMA Press Wire/Shutterstock Editorial </em></p>

Relationships

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Bunnings releases shocking CCTV footage of attacks on staff

<p>Bunnings has shared CCTV footage of violent attacks on staff members, after a watchdog found that the store's facial recognition camera breached privacy laws. </p> <p>The Office of the Australian Information Commissioner has ruled the retail giant breached privacy laws when it used CCTV-linked facial recognition technology to capture the face of every person who entered 63 stores in NSW and Victoria in the three years to November 2021.</p> <p>Bunnings is set to appeal the ruling, as they explained the cameras were installed to crackdown on shoplifting and violence towards staff in their stores. </p> <p>Managing director Mike Schneider said, “FRT was trialled at a limited number of Bunnings stores in Victoria and NSW between 2018-2021, with strict controls around its use, with the sole and clear intent of keeping team members and customers safe and preventing unlawful activity.”</p> <p>“Our use of FRT was never about convenience or saving money but was all about safeguarding our business and protecting our team, customers, and suppliers from violent, aggressive behaviour, criminal conduct and preventing them from being physically or mentally harmed by these individuals,” Schneider said.</p> <p>“It was not used in isolation but in combination with various other security measures and tools to deliver a safer store environment.”  </p> <p>The company added that about 70 percent of violent attacks were committed by "the same group of people", as Bunnings shared a compilation of clips of the incidents, showing its staff punched, pushed, grabbed and threatened with firearms, knives and hammers in its stores.</p> <p>“FRT provided the fastest and most accurate way of identifying these individuals and quickly removing them from our stores.”</p> <p>In her ruling, Privacy Commissioner Carly Kind acknowledged the potential of the technology to protect against crime and violent behaviour, but determined, “However, any possible benefits need to be weighed against the impact on privacy rights, as well as our collective values as a society.”</p> <p>“Facial recognition technology may have been an efficient and cost-effective option available to Bunnings at the time in its well-intentioned efforts to address unlawful activity, which included incidents of violence and aggression.</p> <p>“However, just because a technology may be helpful or convenient, does not mean its use is justifiable.”</p> <p>The ruling found Bunnings had taken the private information of customers without consent, failed to take steps to notify them and had left gaping holes in its privacy policy.</p> <p>Commissioner Kind said the technology was an intrusive option that interfered with all customers’ privacy, not just high-risk individuals.</p> <p>“Individuals who entered the relevant Bunnings stores at the time would not have been aware that facial recognition technology was in use and especially that their sensitive information was being collected, even if briefly,” she said.</p> <p>The Office of the Australian Information Commissioner said the ruling should be a reminder to businesses about their privacy obligations and has released a privacy guide for companies considering using facial recognition tech.</p> <p><em>Image credits: Bunnings</em></p>

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Bunnings' unexpected visitor sparks sad discussion

<p>A kangaroo has been spotted hopping around a Bunnings Warehouse, with many locals thinking the lost mammal could highlight a much bigger problem. </p> <p>Shoppers in Western Australia's Albany Bunnings were greeted by the "unusual customer", who was filmed roaming the outdoor furniture section before stopping to take in its surroundings.</p> <p>A woman captured the scenes and shared the video online, captioning the post, "Looking for a new outdoor setting. Pouch was checked on the way out."</p> <p>While many couldn't help but be amused at the hoppy shopper, others noted the "sad" issue likely contributing to its "bizarre" appearance.</p> <div> <div id="sda-INARTICLE"></div> </div> <p>"So sad, poor baby, where's his habitat gone? "one questioned. "Poor guy," another expressed. "Aww it must be frightened," another pointed out.</p> <p>Bunnings confirmed the recent incident to <em><a href="https://au.news.yahoo.com/unexpected-bunnings-visitor-highlights-sad-trend-poor-guy-053209942.html" target="_blank" rel="noopener">Yahoo News</a></em>, as Bunnings Regional Manager Danielle Walker said, "Our Albany store had an unexpected visitor early Monday morning when a kangaroo hopped in via our drive-through area."</p> <p>"We thank our team for their assistance in quickly ushering the kangaroo out safely and helping to keep customers shopping with us at a distance".</p> <p>It's not clear how long the animal was inside the store.</p> <p>The Bunnings incident is not the first time in the last few months that kangaroos have been spotted in unusual places, as the animals are increasingly being squeezed out as developers build housing that’s needed for the human population.</p> <p>The habitat loss is thought to be contributing to animals ending up in seemingly random places with nowhere to go.</p> <p><em>Image credits: Facebook</em></p>

Travel Trouble

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Princess Diana's niece finally reveals baby daughter's name

<p>Princess Diana's niece, Lady Kitty Spencer has finally revealed the name of her daughter, almost four months after confirming her <a href="https://www.oversixty.com.au/lifestyle/family-pets/princess-diana-s-niece-secretly-welcomes-first-child" target="_blank" rel="noopener">arrival</a> on Mother's Day in the UK. </p> <p>The notoriously private royal took to Instagram to share a black and white photo of her sitting by a window, while holding her daughter. </p> <p>The new mum was pictured kissing her daughter's head as she stared out the window. </p> <p>"Athena watching the world go by," she captioned the photo, with a white heart emoji. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/C81dKqtOcmI/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/C81dKqtOcmI/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Kitty Spencer (@kitty.spencer)</a></p> </div> </blockquote> <p>Royal fans were quick to share their delight and the chosen name. </p> <p>"Such a beautiful name!" one wrote. </p> <p> "What a beautiful name and photo," another added. </p> <p>"Athena is so gorgeous!! Like her mama," a third commented. </p> <p>Kitty, who is the late Princess Diana's niece and daughter of Diana's brother Earl Charles Spencer, shared the post over the weekend. </p> <p>She announced the arrival of her first child with husband Michael Lewis, earlier this year. </p> <p>"It's the joy of my life to be your mummy, little one. I love you unconditionally. Happy Mother's Day to those who celebrate today," she wrote at the time. </p> <p>She had kept her pregnancy private, and many were surprised to learn that she was a mum. </p> <p>Athena was reportedly born in late 2023.</p> <p><em>Images: Instagram</em></p>

Family & Pets

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First lady of Australian television dies aged 92

<p>Renowned Australian children’s presenter Dawn Kenyon has died aged 92.</p> <p>Kenyon, originally Dorothy Dingwell, was born in Toowoomba in 1932 and made her TV debut in 1956, the same year that it was introduced in Australia. </p> <p>She became the country's first female host of children's show, with her appearance on <em>Captain Fortune</em>, and was later referred to as the “first lady of Australian television”.</p> <p>Known affectionately as Miss Dawn, she hosted several early Australian children's shows and became a household name with her role on Channel Seven’s <em>Romper Room</em> in the late 1950s, almost a decade before <em>ABC’s Play School </em>made its debut in 1966.</p> <p>In addition to her on screen roles, she also made significant contributions behind the scenes as a producer and screenwriter. </p> <p>A year after she made her TV debut, she married Fred Kenyon, a British TV engineer, and they share three children, Steven, Peter and Anne. </p> <p>After her marriage she chose to step away from her presenting career and relocated to England when her husband accepted a job there. </p> <p>Her legacy endured, with her friends in the media industry paying tribute to her as news broke of her death. </p> <p>“Dawn was always a shining light,” Australian journalist Anita Jacoby said.</p> <p>“She was so often the first to greet us, introduce us to new families, and lead us deeper into that magic of the Merry Makers,” <em>60 Minutes’ </em>Jeff McMullen said.</p> <p><em>Image: National Archives of Australia/ news.com.au</em></p>

Caring

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Police fatally shoot armed 16-year-old after Bunnings carpark stabbing

<p>A 16-year-old boy has been shot dead by police after he stabbed a man in the carpark of a Bunnings Warehouse on Saturday night. </p> <p>WA Police were called to the hardware store in south Perth, which was closed at the time of the incident, after they received a call from the teen saying he was going to commit acts of violence. </p> <p>A second emergency call was then made a short time later after the teenager stabbed a man in the carpark, in what appears to be a random attack. </p> <p>Police Commissioner Col Blanch said when they arrived on the scene, they found a 16-year-old armed with a large kitchen knife.</p> <p>Commissioner Blanch said the boy lunged at officers with the knife and was shot, and died a short time later in hospital.</p> <p>The man who was stabbed, who is in his 30s, is recovering in hospital and is believed to be in a serious but stable condition.</p> <p>The police commissioner and WA Premier Roger Cook held a press conference on Sunday morning and described the incident as "extremely confronting".</p> <p>They said the boy was "running around a car park, armed with a knife" when police arrived. </p> <p>"They [WA police] exited their vehicle and were confronted with a male alone with a large kitchen knife," Commissioner Blanch said.</p> <p>"Two officers drew their tasers and one of the officers drew his firearm. They challenged the male to put down the knife, which he did not."</p> <p>Mr Cook said there were indications the boy had been radicalised online, saying at the press conference, "I want to reassure the community at this stage it appears that he acted solely and alone."</p> <p>"Members of the WA Muslim community, who were concerned by his behaviour, contacted police prior to the incident and I thank them for their help."</p> <p>It was also said the boy's family was cooperating with police.</p> <p>Commissioner Blanch said the incident was not being labelled as a terrorist attack at this stage.</p> <p>"It certainly has the hallmarks of one [but] the reason why I would declare it as a terrorist act going forward — it's about timing," Commissioner Blanch said.</p> <p>"That's something that we can work towards as we find out more information from the motivations behind this."</p> <p><em>Image credits: ABC / Shutterstock</em></p>

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Bunnings has toppled Woolworths as Australia’s most ‘trusted’ brand – what makes us trust a brand in the first place?

<p><a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>Think of some of the world’s biggest brands: Nike, McDonald’s, Coca-Cola, Apple. With what do you associate them? Are they positive associations? Now consider, do you trust them?</p> <p>Brand trust is a measure of how customers <em>feel</em> about a brand in terms of how well the brand delivers on its promises. Trust is an important measure for any organisation, large or small.</p> <p>Whether or not customers trust a brand can be the difference between choosing that brand’s products or services over another.</p> <p>In Australia, Woolworths <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">held the title</a> of our most trusted brand for three and a half years. But recent cost-of-living pressures have put supermarkets in the spotlight for all the wrong reasons.</p> <p>Roy Morgan Research’s <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">most recent trust rankings</a> show Woolworths has slipped to number two, handing its crown to hardware behemoth Bunnings.</p> <p>It’s clear that trust is fragile and can be quickly squandered when brands lose touch with those they serve.</p> <p>So what makes us trust a brand in the first place? And why do we trust some more than others?</p> <h2>What makes us trust a brand?</h2> <p>According to customer experience management firm Qualtrics, <a href="https://www.qualtrics.com/au/experience-management/brand/brand-trust/">brand trust</a> is</p> <blockquote> <p>the confidence that customers have in a brand’s ability to deliver on what it promises. As a brand consistently meets the expectations it has set in the minds of customers, trust in that brand grows.</p> </blockquote> <p>There are many ways to go about measuring brand trust. A typical first step is to ask lots of people what they think, collating their general opinions on product quality and the brand’s customer service experience.</p> <p>This can be strengthened with more quantifiable elements, including:</p> <ul> <li>online ratings and reviews</li> <li>social media “sentiment” (positive, negative or neutral)</li> <li>corporate social responsibility activities</li> <li>philanthropic efforts</li> <li>customer data security and privacy.</li> </ul> <p>Some surveys go even deeper, asking respondents to consider a brand’s vision and mission, its approaches to sustainability and worker standards, and how honest its advertising appears.</p> <h2>Is this a real and useful metric?</h2> <p>The qualitative methodology used by <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan</a> to determine what Australian consumers think about 1,000 brands has been administered over two decades, so the data can be reliably compared across time.</p> <p>On measures of both trust and distrust, it asks respondents which brands they trust and why. This approach is useful because it tells us which elements factor into brand trust judgements.</p> <p><a href="https://roymorgan-cms-prod.s3.ap-southeast-2.amazonaws.com/wp-content/uploads/2024/03/07035120/9472-Risk-Monitor-Quartely-Update-December-2023-1-1.pdf">Customer responses</a> about the survey’s most recent winner, Bunnings, show that customer service, product range, value-for-money pricing and generous returns policies are the key drivers of strong trust in its brand.</p> <p>Here are some examples:</p> <blockquote> <p>Great customer service. Love their welcoming staff. Whether it’s nuts and bolts or a new toilet seat, they have it all, value for money.</p> <p>Great products and price and have a no quibble refund policy.</p> <p>Great stock range, help is there if you need it and it is my go-to for my gardening and tool needs. Really convenient trading hours, and their return policy is good.</p> </blockquote> <p>In addition to trust, there are three other metrics commonly used to assess brand performance:</p> <ul> <li> <p><strong>brand equity</strong> – the commercial or social value of consumer perceptions of a brand</p> </li> <li> <p><strong>brand loyalty</strong> – consumer willingness to consistently choose one brand over others regardless of price or competitor’s efforts</p> </li> <li> <p><strong>brand affinity</strong> – the emotional connection and common values between a brand and its customers.</p> </li> </ul> <p>However, trust is becoming a disproportionately important metric as consumers demand that companies provide <a href="https://www.forbes.com/sites/bernhardschroeder/2020/01/16/from-the-traditional-to-the-outrageous-four-brands-that-use-honest-transparency-to-build-loyal-customers-with-non-traditional-marketing-and-branding/?sh=6689f81320a1">increased transparency</a> and exhibit greater care for their customers, not just their shareholders.</p> <h2>Why do Australians trust retailers so much?</h2> <p>Of Australia’s top ten most trusted brands, seven are retailers – Bunnings, Woolworths, Aldi, Coles, Kmart, Myer and Big W.</p> <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img src="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=1 600w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=2 1200w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=3 1800w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=1 754w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=2 1508w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=3 2262w" alt="table shows that Bunnings is now Australia's most trusted brand, and Optus the least trusted brand." /></a><figcaption><span class="caption">The latest changes to Australia’s most trusted and most distrusted brand rankings.</span> <span class="attribution"><a class="source" href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan Single Source (Australia)</a></span></figcaption></figure> <p>This <a href="https://www.fastcompany.com/90901331/america-most-trusted-brands-companies-report-2023-morning-consult">stands in contrast</a> with the United States, where the most trusted brands are predominantly from the healthcare sector.</p> <p>So why do retail brands dominate our trust rankings?</p> <p>They certainly aren’t small local businesses. Our retail sector is <a href="https://www.afr.com/companies/retail/in-the-shopping-trolley-war-the-supermarkets-have-to-give-20240122-p5ez4k">highly concentrated</a>, dominated by a few giant retail brands.</p> <p>We have only two major department stores (David Jones and Myer), three major discount department stores (Big W, Target and Kmart) and a <a href="https://www.abc.net.au/news/2024-02-23/a-history-of-the-duopoly-coles-woolworths/103494070">supermarket “duopoly”</a> (Coles and Woolworths).</p> <p>It’s most likely then that these brands have been enjoying leftover goodwill from the pandemic.</p> <p>As Australia closed down to tackle COVID-19, the retail sector, and in particular the grocery sector, was credited with enabling customers to <a href="https://www.smh.com.au/business/companies/inside-story-how-woolworths-and-coles-joined-forces-to-avert-covid-19-disaster-20200611-p551lk.html">safely access</a> food and household goods.</p> <p>Compared with many other countries, we did not see a predominance of empty shelves across Australia. Retailers in this country stepped up – implementing or improving their online shopping capabilities and ensuring physical stores followed health guidelines and protocols.</p> <p>Now, with the pandemic behind us and in an environment of high inflation, the <a href="https://www.abc.net.au/news/2024-02-20/woolworths-coles-supermarket-tactics-grocery-four-corners/103405054">big two supermarkets</a> face <a href="https://www.theguardian.com/australia-news/2024/feb/20/do-coles-woolworths-specials-actually-offer-savings-choice-survey-supermarket-price-gouging-inquiry">growing distrust</a> and a <a href="https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Supermarket_Prices/SupermarketPrices">public inquiry</a>.</p> <h2>Lessons from the losers</h2> <p>After <a href="https://www.theguardian.com/business/2023/nov/20/optus-scandals-network-outage-cyberattack-ceo-resignation-kelly-bayer-rosmarin">two high profile disasters</a>, Optus finds itself the most distrusted brand in Australia.</p> <p>Its companions in the “most distrusted” group include social media brands Meta (Facebook), TikTok and X.</p> <p>Qantas, Medibank Private, Newscorp, Nestle and Amazon also made the top 10.</p> <p>The main reason consumers distrust brands is for a perceived failure to live up to their promises and responsibilities.</p> <p>For example, <a href="https://www.washingtonpost.com/technology/2023/09/18/amazon-working-conditions-safety-osha-doj/">worker conditions at multinational firm Amazon</a> are seen by some consumers as a reflection of questionable business practices.</p> <p>Other brands may have earned a reputation for failing to deliver the basics, like when chronic <a href="https://www.afr.com/companies/transport/compensating-travellers-for-cancelled-flights-long-overdue-20240212-p5f45c">flight delays and cancellations</a> plagued many Qantas customers.</p> <h2>Lessons from the winners</h2> <p>On the flip side, consumers have rewarded budget-friendly retailers with increased trust in the most recent rankings.</p> <p>Aldi, Kmart and Bunnings have improved their standing as trusted brands, no doubt in part because they have helped many Australian consumers deal with tight household budgets.</p> <p>As discretionary consumer spending continues to tighten, we may see a more permanent consumer shopping <a href="https://www.theaustralian.com.au/business/retail/rise-of-the-value-shopper-as-budgets-are-crunched-a-threat-and-opportunity-for-retailers/news-story/9b7a355cfb3866ec60d2ee42b7cbd567">shift towards value for money</a> brands and discounters.</p> <p>Trust is a fragile thing to maintain once earned. As we move through 2024, Australian companies must pay close attention to their most important asset – strong relationships with those they serve.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225578/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, Senior Lecturer in Retail Marketing, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/bunnings-has-toppled-woolworths-as-australias-most-trusted-brand-what-makes-us-trust-a-brand-in-the-first-place-225578">original article</a>.</p>

Money & Banking

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Princess Diana's niece secretly welcomes first child

<p>Lady Kitty Spencer, 33, surprised royal fans when she revealed she secretly welcomed her first child with husband Michael Lewis, 65. </p> <p>Spencer, who is Princess Diana's niece and the daughter of Earl Charles Spencer, took to Instagram on Sunday to share a reel of her celebrating her first mother's day in the UK. </p> <p>"It's the joy of my life to be your mummy, little one," her post began. </p> <p>"I love you unconditionally 🤍 Happy Mother's Day to those who celebrate today 🤍," she added.</p> <p>In the clip, Spencer can be seen doting on her baby girl as they spend time together at the beach and at home. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/reel/C4U3U4Fs70Z/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/C4U3U4Fs70Z/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Kitty Spencer (@kitty.spencer)</a></p> </div> </blockquote> <p>Her sisters were quick to comment on the post, followed suit by royal fans.  </p> <p>"My perfect little niece,"  Eliza Spencer commented. </p> <p>"The most perfect angel in the world," added her sister Amelia Spencer. </p> <p>"What wonderful news dear Kitty! Congratulations on your precious little one," wrote one fan with a bunch of white love hearts. </p> <p>"Oh wow! Didn’t know you had a little bub. How gorgeous! Congratulations x," added another. </p> <p>"Oh Kitty! So happy for you❤ Happy Mother's Day!" wrote a third. </p> <p>Spencer tied the knot with Lewis in a lavish ceremony in Rome in 2021. </p> <p>She wore <a href="https://www.oversixty.com.au/lifestyle/beauty-style/lady-kitty-spencer-shows-fans-bts-look-at-her-five-wedding-dresses" target="_blank" rel="noopener">five custom Dolce & Gabbana wedding gowns</a>, and her two brothers walked her down the aisle as her father was unable to attend the wedding at the time due to a shoulder injury.</p> <p>The couple first met in 2018, and later got engaged in 2019, but had to postpone their wedding due to COVID-19.</p> <p>Her husband has three children from a previous marriage.</p> <p><em>Images: Instagram</em></p> <p> </p>

Family & Pets

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Major Cruise line scraps entire season

<p>Virgin Voyages has cancelled all of its sailings in Australia and New Zealand for the next year after they were left with "no choice" in the wake of escalating tensions in the Red Sea.</p> <p>The Resilient Lady ship will not return Down Under for its promised second sailing season next summer due to safety concerns following a series of strikes on container ships in the Red Sea. </p> <p>The cruise line revealed on Tuesday that a lengthier alternative return route around Africa was not viable for the company. </p> <p>"On the heels of these recent changes and based on the regional and government advice we have received, we remain very concerned about potential escalations in the Red Sea over the next 12 months," <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">a spokesperson from Virgin Voyages said. </span></p> <p>“This significant and ongoing conflict puts unacceptable risks for safe passage through the region for our Sailors, crew and vessel."</p> <p>“To say that we are disappointed to have come to this tough conclusion is an understatement.</p> <p>“These adjustments are happening now to minimise potential future disruption to our passengers’ holiday plans, knowing there is a high likelihood that changes would need to happen in the future.”</p> <p>The cancellations will impact customers with trips planned in late 2024 and early 2025 on repositioning voyages between Europe and Australia. </p> <p>Virgin Voyages have indicated that a return to Australian waters will remain a possibility, as they continue to look for available options.</p> <p>They also said that if the 2024/25 can go ahead, customers who had previously booked their holiday will be prioritised if they would like to re-book. </p> <p>Currently, impacted customers have the option to re-book a different trip or request a full refund. </p> <p>A few other cruise companies who operate seasonal sailings or world cruises through the Red Sea and Suez Canal have also had to cancel, reposition, or re-route their sailings. </p> <p>MSC have cancelled three repositioning sailings in April, while Cunard, Princess and Seabourn have re-routed their world cruises to avoid the Suez Canal.</p> <p><em>Image: Virgin Voyages</em></p> <p> </p>

Cruising

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Bunnings worker wins $1.25 million payout

<p>Bunnings is set to fork out $1.25 million after a worker was seriously injured on the job. </p> <p>Sarah Jane, 31, worked as a merchandiser for Neutrog at Seven Hills Bunnings in Western Sydney in 2018  when she severely injured her back while trying to lift and drag forward a bucket of fertiliser to the front of a pallet.</p> <p>Each bucket weighed between 10.8 and 11.2 kilograms, and Jane said that she continues to suffer from the injury today. </p> <p>Her case was heard in the NSW Supreme Court this week with Bunnings agreeing to pay $750,000 in a settlement plus legal costs, which are estimated to be about $500,000.</p> <p>Neutrog, who was her employer, has also been ordered to contribute to the costs. </p> <p>As part of the settlement, Bunnings admitted they “knew or ought to have known” the foreseeable risk when they failed to train Jane to use a pallet jack, which could have prevented her injury.</p> <p>Jane was only trained using a Bunnings module, but was not told that pallet jacks were available to help her move stock forward. </p> <p>The pallet are regularly used by Bunnings workers but court documents note that they “did not apply the same rigour or adopt the same precautions for the merchandisers, who were nonetheless subject to Bunnings control and oversight”.</p> <p>Jane’s lawyer, Luke Power, said that the settlement was a "win for the little guy" after a lot of push back from Bunnings regarding the case. </p> <p>“There has been a lot of push back and we were told on numerous occasions there was no case,” Power said.</p> <p>“This has been incredibly stressful for her, and it was fought tooth and nail.”</p> <p>Despite winning the big payout, Jane, who is also a mother, has said that the injury has dramatically changed her life. </p> <p>“It’s a win but it doesn’t really feel like a win,” she said. </p> <p>“Not just everything that they’ve put me through, but just the injury itself, and how much it’s changed my life and how much I’ve missed out on with my kids when they were young.”</p> <p><em>Images: news.com.au</em></p>

Legal

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Bunnings' inspired makeover proves a smash hit with Bluey fans

<p>Bunnings' latest <em>Bluey</em> inspired makeover has proven to be a hit among fans, as they brought to life part of the cartoon-world. </p> <p>The hardware giant collaborated with the hit children's cartoon and rebranded six of its Australian stores and one New Zealand outlet with the moniker "Hammerbarn."</p> <p>This is an homage to a popular episode with the same name, where the cartoon heelers go to a hardware store that looks exactly like Bunnings. </p> <p>“We’re excited to be working with BBC Studios and Ludo Studio to bring Hammerbarn to life in stores across the country,” says Ryan Baker, chief customer officer of Bunnings.</p> <p>The rebranding goes beyond the exterior with special Hammerbarn merch, Bluey-branded trolleys, and Bluey-themed workshops, meet-and-greets and scavenger hunts every weekend.</p> <p>“Our team across Australia have had kids and parents referring to Bunnings as Hammerbarn ever since the episode aired, so making this a reality in our stores for customers is really special," Baker said. </p> <p>“We wanted the Hammerbarn experience to be accessible to as many ‘Bluey’ fans and customers as we could, so it’s great to have a Hammerbarn transformation in each state – even down to the kids’ trolleys that have been rebranded."</p> <p>Hammerbarns resemblance to Bunnings is no coincidence as the episode reportedly took inspiration from a real store in Keperra, Queensland.</p> <p>“The design of Hammerbarn draws inspiration from the Bunnings Keperra store in Brisbane, the home of Bluey, which adds an extra layer of significance," Ludo Studios, the creators of the series said. </p> <p>“We are thrilled to offer fans the opportunity to experience Hammerbarn for real life; it’s everything we’ve ever wanted!”</p> <p><em>Images: Perth Now</em></p> <p> </p>

Home & Garden

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“This is life-changing information”: Shopper discovers little-known Bunnings hack

<p>A shopper has revealed the details of a little-known Bunnings store policy that will ensure a blooming garden. </p> <p>Georgia Magill, a young woman from Perth, was shopping for plants in the hardware store when she was urged by the cashier to keep her receipt.</p> <p>The uni student was shocked why she should hold on to the receipt for a small house plant, as the worker went on to explain why. </p> <p>“She was like, ‘Oh because they come with a 12 month warranty’,” Georgia explained in a now-viral TikTok video.</p> <p>“And then she goes: ‘It doesn’t really matter how they die we’ll just replace them for you within a 12 month period.’”</p> <p>The hardware store created the ‘Perfect Plant Promise’ in February 2020 which states all plants, except for seedlings, can be returned within 12 months of purchase if they die. </p> <p>Bunnings won’t just replace the plant, it also offers money back, if you’d prefer to give up on your gardening dreams.</p> <p>"This is life-changing information,” she concluded in the video. </p> <p>While the policy has been around for several years, many Aussies hadn’t heard of it either, commenting in shock on the TikTok video, which has been viewed almost 1.5 million times. </p> <p>“What? I have literally had Bunnings plants die within weeks,” one wrote,</p> <p>“I did know this… but I also refuse to let Bunnings know how many plants I’ve murdered,” another stated. </p> <p>Another person declared, “It’s such a good idea. I can’t believe I didn’t know it!!”</p> <p>Among the comments were more tips for former and current Bunnings workers, offering some extra tips on how to utilise the policy. </p> <p>“Ex Bunnings worker here, keep the original pot so we know what plant it is, not everyone in store is a plant expert,” one remarked.</p> <p>“(From a Bunnings worker) either take a photo of your receipt or ask for it to be sent via SMS as they fade! For any warranty item,” another suggested. </p> <p>However, one worker urged Aussies not to take advantage of the offer, saying, “We will return your plant with a receipt and ‘proof’ but please don’t abuse this system. Plants die.”</p> <p><em>Image credits: Getty Images / TikTok</em></p>

Home & Garden

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Demands for "killer product" to be dropped from Bunnings over fatal disease links

<p>Bunnings Warehouse is being urged in the strongest possible terms to pull a popular item off their shelves amid concerns it could be linked to a fatal disease.</p> <p>A particular range of trendy kitchen countertops have been linked to an incurable disease that the national construction union says has been harming tradies.</p> <p>The Construction, Forestry, Maritime, Mining and Energy Union (CFMMEU) have taken their demands for the recall directly to the hardware giant’s chief executive Michael Schneider, warning it was “unconscionable” to keep the engineered stone benchtops on Bunnings’ product line up.</p> <p>“Bunnings has unique market power and a unique place in Australian society. If you were to remove this killer product from your shelves, it would send a powerful message,” CFMEU boss Zach Smith wrote.</p> <p>The engineered benchtops, which have become a feature in many modern day Australian kitchens and bathrooms, contain a high concentration of crystalline silica.</p> <p>When cutting the benchtops, silica dust is released into the air, which can lead to the potentially deadly and incurable disease of silicosis, as well as lung cancer.</p> <p>In his letter, Mr Smith called for the product to be removed “effective immediately”.</p> <p>“I am disappointed that, despite all this information being in the public sphere, Bunnings is still advertising and selling high-silica engineered stone products in your stores nationwide,” he said.</p> <p>“Conversely, it is unconscionable for Bunnings to continue promoting and selling this killer product when there is no need to do so."</p> <p>“There are many, many alternatives to engineered stone as a benchtop material. The business costs of removing these products are insignificant when we are faced with the prospect of more deaths.”</p> <p>It has been estimated that up to 103,000 tradies will be diagnosed in their lifetime with silicosis as a result of exposure to silica dust at work, while more than 10,000 will develop lung cancer.</p> <p>In response to the concerns raised, Jen Tucker, the Director of Merchandise at Bunnings, acknowledged that the hardware giant is aware of the issue at hand and emphasised their commitment to keeping a close watch on and adhering to guidance from regulatory authorities. However, Ms. Tucker did not explicitly endorse the request made by the CFMEU.</p> <p>She went on to clarify that the majority of benchtops available in their stores are made from laminate or timber materials. However, for the engineered stone benchtops that they offer, these are pre-cut to precise dimensions before reaching a customer's location.</p> <p>Furthermore, these engineered stone benchtops are exclusively supplied and installed by specialist providers who hold valid engineered stone licenses. These providers strictly adhere to rigorous safety standards, prioritising the well-being of their production and installation teams, all in accordance with the stipulations of their licenses.</p> <p>Ms Tucker underscored Bunnings' unwavering commitment to the safety of their staff and customers, underscoring its profound importance to the company. She also acknowledged that safety is a broader concern within the industry and noted that the federal government is presently conducting a review on this matter.</p> <p>In this regard, Bunnings expressed its support for new legislation and the establishment of consistent standards and licensing procedures across various states and territories, all in pursuit of enhancing safety within the industry.</p> <p><em>Image credits: Getty Images</em></p>

Legal

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Woman suing Bunnings over death of her father

<p>The daughter of Anthony James Georgiou, who lost his life <a href="https://www.oversixty.com.au/finance/legal/help-me-bunnings-thief-dies-after-security-guard-s-headlock-hold" target="_blank" rel="noopener">after being placed in a headlock hold</a> by two security guards at a Bunnings store in Melbourne, is taking legal action against the retail chain.</p> <p>Anthony, 31, was apprehended by security contractors at a Frankston Bunnings in September 2016 after attempting to steal a gas cylinder and saw blade.</p> <p>According to reports, the security officers, Abdul Habib Brenzai and George Oyee, restrained Georgiou on the ground and in a headlock, despite his pleas for help and struggles to breathe. He lost consciousness and was rushed to the hospital, where he passed away shortly afterward.</p> <p>In September 2022, a Victorian coroner then found that Georgiou’s death would not have occurred if he was not restrained by the contractors at Bunnings.</p> <p>"There seems little doubt that had Georgiou not been involved in the struggle ... he would have walked away from Bunnings that day,” coroner Darren Bracken said in his findings at the time. </p> <p>Now, represented by Slater and Gordon Lawyers, Anthony Georgiou's daughter – whose identity remains undisclosed due to her age – is suing the security officers, their employer (New Security Solutions Group), and Bunnings Warehouse. The lawsuit claims "psychological injury, shock, and financial loss" resulting from her father's untimely death.</p> <p>The statement of claim filed in the Victorian Country Court alleges that the security officers failed to exercise reasonable care and ensure Georgiou's safety by preventing him from leaving the store that day. The officers are accused of engaging in a "prolonged assault" and applying excessive pressure on his neck, actions that are deemed "intentional, reckless, and/or negligent."</p> <p>Furthermore, the security guard's employer, New Security Solutions Group, is accused of inadequate training and supervision of Brenzai and Oyee, contributing to the unfortunate incident.</p> <p>Bunnings is also facing accusations of failing to provide the guards and their employer with their code of conduct, which would have outlined their obligations regarding detaining individuals on the premises.</p> <p>Neha Pratap, a public liability lawyer from Slater and Gordon, asserted that dependents of individuals who die due to the negligence of others have the right to seek compensation. The legal team argues that Anthony's death was avoidable, and the lawsuit aims to hold the responsible parties accountable for their actions or lack thereof.</p> <p>Anthony Georgiou’s family said their “lives have been forever altered” by his death in a statement. “We wish those responsible could understand the profound impact their action or inaction has had. <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Most affected is Anthony’s daughter, who has lost the joy and security that her father provided. She now lives with a constant void in her heart.”</span></p> <p><em><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Images: Getty / A Current Affair</span></em></p>

Legal

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"Colossal prick" slammed over outrageous Bunnings parking

<p>A motorist in Perth has been slammed for their "extra selfish" parking act in the carpark of a Bunning's Warehouse. </p> <p>A frustrated fellow shopper captured the parking faux pas and posted the image of the car to Reddit, which shows a ute with an attached trailer parking over four spaces, including one reserved for people with disabilities.</p> <p>"There was no disabled badge and of course there is plenty of trailer parking available at Bunnings," the user wrote, adding that there were suitable bays available closer to the store's entrance.</p> <p>Fellow motorists and shoppers were shocked and appalled by the selfish act, with one Reddit user urging the author of the post to send the photo to both Bunnings and the local council, citing a $500 fine as a deterrent for the future.</p> <p>"Blocking the disabled bay gets extra selfish points," a user commented, while someone else vented, "Not content with being a colossal prick and taking up four spots, decides to go world-class and make one of those spots a disabled parking bay. Some f**king people."</p> <p>The post was flooded by outrage at the audacious parking, with users overwhelmingly agreeing that parking in spaces designated for disabled drivers is inexcusable.</p> <p>After being alerted to the post, Bunnings Regional Operations Manager Hayley Coulson expressed disappointment on behalf of the retailer. "We were disappointed to learn a customer recently used a disability parking bay for their trailer outside our Innaloo store, which our team was unaware of at the time."</p> <p>"These parking bays are incredibly important for the community and we remind our customers that they're only reserved for people with a disability or mobility restrictions."</p> <p>She added, "We're really focused on ensuring disability parking bays are always available for their intended use, and we do our best to communicate regularly with our stores to remind them that these bays are not to be compromised for any reason, at any time."</p> <p><em>Image credits: Reddit</em></p>

Legal

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"Ended for good": Prince William launches project inspired by Lady Di

<p>Prince William has launched his most ambitious project to date, announcing his plan to end homelessness in the UK within five short years. </p> <p>The Prince of Wales set out to visit six areas in the UK that experience different types of homelessness with a distinct set of challenges, outlining a detailed plan to see homelessness eradicated. </p> <p>On his two-day tour, the 41-year-old royal shared that his late mother, Princess Diana, was a big inspiration behind the project, after she helped open William's eyes to the nation-wide problem. </p> <p>In the south London borough of Lambeth, Prince William described how he was inspired by "heart-breaking" visits to shelters he made with his mother as a child. </p> <p>"My first visit to a homelessness shelter was when I was 11 with my mother," he told the Mosaic Clubhouse, which supports people with mental health problems.</p> <p>"The visits we made, left a deep and lasting impression."</p> <p>"I met so many extraordinary people and listened to so many heart-breaking personal stories. Too many people have found themselves without a stable and permanent place to call home."</p> <p>"Through these visits, I have seen first-hand the breadth and complexities of homelessness."</p> <p>William said he hoped the Homewards program would "inspire belief throughout the UK and beyond that homelessness can be ended for good".</p> <p>Prince William's Homewards program focuses on preventing homelessness before it begins, bringing together all organisations working in the sector to create solutions that target local challenges.</p> <p>The launch of the project, which was two years in the making, comes days before what would have been Diana's 62nd birthday on July 1st. </p> <p>A major focus of Homewards will be on providing homes to those who need them.</p> <p>"I am pleased to stand here today at the start of our path to ending homelessness," he said.</p> <p>"Over the next five years, I believe that we have a unique opportunity to develop innovative new solutions and scale tangible impact. This will inspire belief throughout the UK – and beyond – that homelessness can be ended for good."</p> <p><em>Image credits: Getty Images</em></p>

Caring

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Big changes for Bunnings Warehouse snags

<p>There’s nothing quite like a weekend shop at Bunnings, largely because it means there’ll be a fresh snag waiting for you post-shop, and with the hardware store’s latest announcement, it will be even easier to get your hands on one.</p> <p>Bunnings Warehouse has announced it is rolling out mobile payment options for customers who aren’t carrying cash or coins on them.</p> <p>Until now, most Bunnings sausage sizzles largely relied on cash payments, at the discretion of each community group that hosts their sausage sizzle, but the cardless concept proved difficult in a largely cashless economy.</p> <p>The Bunnings website states, "Not-for-profit organisations are able to book a sizzle with their local store - they need to bring volunteers and adequate supplies and Bunnings helps with the rest.”</p> <p>"The rest" being the addition of free mobile payment facilities.</p> <p>"We offer a free mobile payment option to community groups fundraising through sausage sizzles at our stores, providing an easy way for them to maximise fundraising and offering customers a cashless way to pay for their snag and support their local community group," said Bunnings General Manager Operations Matt Tyler in a statement.</p> <p>There will be no additional cost to customers or community groups, who previously had to bring their own EFT machine if they wanted to pay by card.</p> <p>Bunnings Warehouse will be incurring all the transaction fees to ensure community groups get 100 per cent of all the money raised.</p> <p><em>Image credit: Shutterstock / Instagram</em></p>

Food & Wine

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“Most reviewed bucket in bucket history”: Bizarre Bunnings buy achieves legendary status

<p dir="ltr">Everyone knows that a good review can make or break a product, but for Bunnings, some particularly enthusiastic reviewers have done more than just get their bucket’s name out there - they’ve established a new legend.</p> <p dir="ltr">The<a href="https://www.bunnings.com.au/bunnings-20l-pail-bucket_p0138319"> Bunnings-branded 20L Pail Bucket</a>, which sells for $8, is now even considered to be the “most reviewed bucket in bucket history”. And if the feedback from its top fans is anything to go by, it’s all for good reason.</p> <p dir="ltr">“Wow. The legends are true,” one declared. “This bucket does far more than just bucket. Paired together with a set of drumsticks, these make fantastic drums … Do yourself a favour and buy a whole set so you can have drumming parties with a group of friends out the back with a few beers and some snags on the barbie.”</p> <p dir="ltr">And as another wrote, “attention, fellow bucket enthusiasts! Feast your eyes upon the legendary Bunnings 20L Bucket, a miraculous marvel that puts all other buckets to shame … Prepare for bucket greatness, my friends. The Bunnings 20L Bucket is here to show you what a real bucket is capable of. Bow down to the bucket supremacy and embrace the bucket revolution! Your world will never be the same again. Bucket on, my comrades!”</p> <p dir="ltr">One wrote up their success using the bucket in a practical manner, titling their take as “the bucket to end all buckets”. </p> <p dir="ltr">One proud bucket owner took a slightly different approach, sharing the tale of their noble pail when they wrote that “once upon a time, there was a humble bucket named Bertie. Bertie the Bunnings Bucket, lived in a small shed in the backyard of a cosy cottage. Every day, Bertie eagerly awaited his owner, a retired landscaper named Gus, to fill him with water. Bertie took pride in nourishing the vibrant flowers and lush plants in the garden. </p> <p dir="ltr">“Over time, Bertie became more than just a vessel; he became a symbol of growth and the beauty that can bloom with a little care.”</p> <p dir="ltr">Another wrote a poem that went a little something like “oh Bunnings buckets, sturdy and strong. So useful for tasks all day long. For gardening, cleaning, and DIY too. There's nothing these buckets can't do … Oh Bunnings buckets, you're the best. Easy to use and always impressed. With you by my side, I can't go wrong. My go-to tool, all day long!”</p> <p dir="ltr">“I purchased this because it was on my bucket list,” shared one fan of puns and buckets alike. “I was so excited I couldn’t keep a lid on it.”</p> <p dir="ltr">And even for those who couldn’t yet fork out the $8 to take the life-changing item home, respect was in the air, with one writing that they would keep saving because “this is THE Bunnings bucket. The bucket. All my mates have one, even my flash neighbours have one. It's a statement bucket.”</p> <p dir="ltr">A labrador, who goes by Tim Tam, even had their humans leave a positive message on their behalf, declaring that “my hoo mans took me to Bunnings and brought me 2 of these buckets, they are my favourite … every day I am excited to see the bucket!”</p> <p dir="ltr">And as one shopper put it quite simply, “it’s a bucket that buckets”. </p> <p dir="ltr"><em>Images: Bunnings</em></p>

Home & Garden

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Chelsea buns

<p>This plump, fruit-filled bun has been around since the 18th century, and there’s a reason it remains popular to this day. Try our cranberry version of this English institution.</p> <p><strong><span style="text-decoration: underline;">Ingredients:</span></strong></p> <ul> <li>¾ cup warm milk</li> <li>14g dry yeast</li> <li>¼ cup caster sugar</li> <li>3 ½ cups plain flour</li> <li>1 teaspoon salt</li> <li>60g butter, chopped</li> <li>2 eggs, lightly beaten</li> <li>1 ½ cups dried cranberries</li> <li>⅓ cup brown sugar</li> <li>1 ½ teaspoons cinnamon</li> <li>1 orange rind, finely grated</li> <li>70g butter, softened</li> </ul> <p><strong><span style="text-decoration: underline;">Method:</span></strong></p> <ol> <li>Whisk together the milk, yeast, and two teaspoons of the caster sugar. Leave aside in a warm place for about 10 minutes, until frothy.</li> <li>Into a large bowl, sift the flour then stir in the salt and remaining caster sugar.</li> <li>Use your fingertips to rub the chopped butter into the flour mixture until it resembles fine breadcrumbs.</li> <li>Add the milk mixture and eggs and stir until combined. Turn the dough onto a lightly floured surface and knead until smooth (around 10 minutes).</li> <li>Place the dough into a greased bowl, cover with plastic wrap, and set aside in a warm place for at least 40 minutes, or until doubled in size.</li> <li>Turn the dough onto a lightly floured surface and roll it out into a rectangle of about 30cm by 35cm. Set aside two teaspoons of the softened butter and spread the rest over the dough.</li> <li>In a bowl, combine the cranberries brown sugar, cinnamon, and orange rind. Spread this mixture evenly over the buttered dough.</li> <li>Roll the dough from the longer side. Cut into three-cm-thick slices and place into a greased a 20 to 25cm cake tin or baking dish. Be sure to leave a little room between each bun. Set the buns aside for about 20 minutes to rise.</li> <li>Preheat your oven to 200°C and spread the remaining softened butter over the buns.</li> <li>Bake buns for two to 25 minutes, or until they’re golden brown and cooked through. Allow to cool in the pan for 10 minutes before moving to a wire rack to cool completely.</li> </ol> <p><em>Images: Shutterstock</em></p>

Food & Wine

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Searching for a sizzle: Rod Stewart spotted at Bunnings!

<p>Legendary rocker Rod Stewart has been spotted shopping at Bunnings in Sydney’s Balgowlah.</p> <p>The 78-year-old, who just wrapped up his tour down under, was seen in all white when he popped over to Sydney’s Northern Beaches perhaps in search of the store’s famed sausage sizzle before learning the snags are a weekend-only affair.</p> <p>One man posted a photo of the British star with staff, paired with the caption, “Rod Stewart spotted at Bunnings in Balgowlah feeling somewhat disappointed to hear that they only do snags in bread on the w/e.”</p> <p>The tweet, originally posted to the Manly Observer, received a fair bit of attention.</p> <p>One comment read, “Road crew sent him out to pick up some gaffer tape apparently,” complete with a winky face emoji.</p> <p>Another Twitter user explained this wasn’t the first time Stewart has been spotted out and about in Sydney of late, writing, "He was spotted all the way out in Pendle Hill the other day. Apparently he's a bit of a train model enthusiast and popped into the store.”</p> <p>In a Facebook post, Stewart was seen visiting Woodpecker Railways, a small family-run shop in New South Wales.</p> <p>In an interview with 3AW he revealed he is quite the fan of Bunnings.</p> <p>"I love Bunnings," he said. "I found this particular angled wood that you can't get in England so I'm trying to get it to England, but we haven't found our way to do it yet."</p> <p>Stewart is just another celeb to join the list of Bunnings lovers.</p> <p>Fellow Brit Harry Styles was spotted wearing the classic Bunnings hat on stage during his Australian tour, while Ryan Gosling and Sydney Sweeney have been pictured with Bunnings umbrellas while filming in Sydney.</p> <p><em>Image credit: Twitter</em></p>

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