Search

Young man's dying wish takes flight in epic adventure

Jamie Clements, a 30-year-old from the south of Perth with a terminal illness, has had his final wish fulfilled just weeks before his passing – thanks to the generosity of friends and kind strangers who rallied to make his dream come true. Jamie was diagnosed with stage 4 stomach cancer in March of last year after experiencing months of difficulty keeping food down. He was given between nine and 24 months to live. Despite his diagnosis, Jamie remained hopeful and shared a lifelong dream: to experience the thrill of flying on an airplane. “I’d love to go to Sydney because I’ve never been on a plane, never been out of WA,” he told NewsWire last August. Jamie, who had an intellectual disability, worked in IT at Good Sammy, an organisation that helps people with disabilities secure employment in Western Australia. It was there he met his best friend and boss, Paul Bolton, who was determined to make Jamie’s dream a reality. Originally, Jamie had hoped to save money to visit the US, but his illness put paid those plans. That's when Paul stepped in, launching a GoFundMe campaign to fund a trip to Sydney, urging the community to help make Jamie’s wish come true. “I think it will make such a difference to him because Jamie has never, ever been in a plane anywhere, so I just want to do that one thing for him,” Paul said last year. Thanks to the kindness of donors, Jamie’s dream took flight on January 5. Accompanied by his family, Paul and Paul’s wife, he embarked on an unforgettable journey to Sydney. The adventure began with a special moment in the cockpit, just one of many bucket-list experiences he checked off during the trip. Among his many cherished memories, Jamie enjoyed a lighthearted escapade to the Sydney Opera House, zipping through the streets on mobility scooters borrowed from his group. “It was such a laugh and so much fun as we bombed down the streets!” Paul recalled. A self-proclaimed Apple enthusiast, Jamie also relished a visit to the Apple Store in Sydney. “He was a big Apple ‘nerd,’ so watching his face light up as he played in Apple’s virtual world was so good,” Paul shared. Jamie’s Sydney adventure also included stops at Sea Life Sydney Aquarium, Madame Tussauds, Five Guys (a bucket-list item), and Luna Park. He even embarked on a ghost tour and drove across the iconic Harbour Bridge, documenting the entire epic trip on a Facebook page. Sadly, Jamie passed away on February 26, surrounded by his loving family – and Paul. Though his time was short, he left this world having lived out a cherished dream. Paul later expressed his deep gratitude to everyone who contributed to the fundraiser, making Jamie’s wish a reality. “I am so happy that I was able to do this for Jamie and his family,” he said. Images: Facebook

Caring

Teen charged after allegedly trying to board Jetstar flight with a gun

A 17-year-old has been arrested after he allegedly attempted to board a Jetstar flight at Avalon Airport armed with a gun. The incident occurred around 2.20pm on Thursday, and it is believed that the teenager from Ballarat hid in his car before cutting a hole through a fence around the airport’s perimeter. The teenager wore a high-vis jacket and tool belt, and reportedly told crew members that he was there to carry out maintenance work. Crew members and passengers managed to detain the teenager near the front door of the plane, after passenger Barry Clark noticed the teenager was carrying a shotgun and detained the boy in a headlock until police arrived. “Before we knew it, a shotgun appeared, and I was worried about it being shot, so all I could do was push her out of the way, get the gun out of the way, break that gun and throw it down the stairs, and then put him in a hold, throw him to the ground until the police came,” he told ABC Radio Melbourne. Police also allegedly found two bags and a vehicle belonging to the boy, with the bomb squad called in to assist. The boy has since been charged with eight offences including unlawfully taking control of an aircraft, endangering the safety of an aircraft and taking part in a bomb hoax. He was remanded in custody to appear at a children’s court at a later date. Victoria Police Superintendent Michael Reid released a statement saying it was "very concerning" that the teen was able to breach security. “It would have been a very frightening experience for those passengers involved, but once again I do really commend the bravery of those civilian passengers that helped assist to overpower him.” Avalon Airport has reopened following the incident, with chief executive Ari Suss assuring that further security measures have been implemented. “We want to reassure the public that the safety of our passengers, staff, and community remains our highest priority,” he said. “We continue to work closely with authorities to ensure a safe and secure environment for all travellers. “This matter continues to be managed by Victoria Police, and we are fully supporting their ongoing investigation.” Image: 7News

Travel Trouble

Flight attendant's act after touchdown divides social media users

A United Airlines flight attendant has copped some flak online for playing the violin after touching down in California. The unnamed crew member welcomed travellers to the Bay Area by playing a cheery tune as people got up to disembark from the flight, and while his performance was met with a round of applause from passengers, others weren't quite as pleased. “It was a definite pleasant surprise and welcome change compared to all the news we hear from airlines these days,” the Redditor captioned the clip of the performance shared online. While some viewers agreed it was “lovely” and “awesome,” others found the behaviour “unsettling,” calling the flight attendant “self-indulgent”. “What a sly move,” one wrote. “He has everyone sitting, captivated by his music, while he slowly walks down the aisle with anyone in his way and exiting the plane first.” “Just because I’m trapped and sitting doesn’t mean I have any desire to be serenaded,” another commented. “This would be annoying as hell,” wrote a third. “Can’t imagine breaking out into song on any instrument on a flight." “Honestly I’d struggle not to tell him to sit down and shut the f**k up,” commented another. However, others jumped to the flight attendant's defence, saying: “Of course super mean people as usual telling him to sit down and shut up." “My guess is he actually likes the passengers and is very friendly and kind,” another added, praising the crew member for trying to "entertain passengers." “Not like he’s making much with working at one of the lowest paying mainlines. Yet he has a good attitude despite it.” Images: Reddit

Travel Trouble

Couple forced to sit next to dead passenger on international flight

A couple has recalled the distressing moment they were forced to sit next to a dead passenger on an international flight. Mitchell Ring and Jennifer Colin were en route from Melbourne to Venice with Qatar Airlines, via the city of Doha, when a female passenger died mid-flight. The crew decided to put the dead passenger's body in Ring and Colin's row for the remaining four hours of the flight, which the couple said left them traumatised. The incident unfolded when a woman walked out of the bathroom and collapsed next to their row. "Unfortunately the lady couldn't be saved, which was pretty heartbreaking to watch," Ring told <a href="https://9now.nine.com.au/a-current-affair/couple-forced-to-sit-next-to-corpse-for-hours-on-flight/24d51b24-9a7f-4e6c-be04-ec2dbf6df1c4" target="_blank" rel="noopener">A Current Affair</a>. "They tried to wheel her up towards business class, but she was quite a large lady and they couldn't get her through the aisle." "They looked a bit frustrated, then they just looked at me and saw seats were available beside me, my wife was on the other side, we were in a row of four." "They said, 'Can you move over please?' and I just said, 'Yes no problem'. Then they placed the lady in the chair I was in." The couple claims cabin crew did not offer them a different seat to move to, with a passenger in the row behind them instead offering a spare seat to nervous-flyer Colin. "There were a few spare seats I could see around us," Ring said. Ring spent the remaining hours of the flight in the same row as the corpse, saying he was told to stay seated after the plane landed as medical crews took off blankets covering the body. "I can't believe they told us to stay … it wasn't nice," he said. The couple said they have not been offered any support from Qatar Airways, with Ring saying, "They have a duty of care towards their customers as well as their staff, we should be contacted to make sure, do you need some support, do you need some counselling." "I don't really know how I feel and would like to speak to somebody to make sure I'm alright." Colin said the pair was now trying to make the best of their Italian holiday of a lifetime after the disturbing flight. "I'm trying to make the best of a pretty hard situation, but, you know, we're on holidays so we're really trying to have a good time," she said. Since A Current Affair spoke to the couple, Qatar Airways says it is looking into the situation. Image credits: A Current Affair

Travel Trouble

Husband reveals final text from wife on board doomed flight

The husband of a woman on board American Airlines flight 5342 has revealed the final text he received from his wife just minutes before her flight collided with a US Army helicopter at around 9pm on Wednesday night. Hamaad Raza told WUSA9 that his wife had been texting him while she was on board the flight from Wichita, Kansas to Washington DC before the plane collided with the military helicopter and plunged into the river. She had texted him: “Landing in 20 minutes” but when his replies failed to send, he realised that something was wrong. “That’s when I realized something might be up”, Raza shared. Raza's wife, who was only 26-years-old, was travelling to Wichita for work had “always had a fear of flying and that she never really was comfortable”. Aviation officials have yet to provide and explanation for the crash, as commercial airlines are supposed to receive a warning of potential collisions through a Traffic Alert and Collision Avoidance System (TCAS). Emergency services have been deployed throughout the night in freezing and icy conditions in attempt to find bodies among the wreckage, with dozens already recovered from the water. “I'm just praying that somebody's pulling her out of the river right now, as we speak," Raza told WUSA9 in the early hours of Wednesday. “That's all I can pray for, I'm just praying to God.” Raza is waiting for answers from officials but has been left in the dark on any information about his wife. Image: WUSA9

Caring

Expert reveals how to cope with flight anxiety

While thousands of Aussies travel by plane everyday, not everyone is so relaxed about air travel. According to recent Google data, searches for advice on flight anxiety are on the rise by more than 5000 per cent. Thankfully, there is help out there for those who struggle with anxious thoughts around flying. Researcher and neuroscientist Dr Brian Ramos from <a href="https://simplynootropics.com.au" target="_blank" rel="noopener">Simply Nootropics</a> explained why some people are impacted more than others. "People's past experiences, personality traits, and levels of general anxiety all play a role in how intensely they experience flying anxiety, making some individuals more prone to it than others," he told <a href="https://travel.nine.com.au/latest/how-to-get-over-flight-anxiety-before-holiday-expert-tips/72ff01bd-8245-4ba9-a440-8a5fa6fa74db">9Travel</a>. He went on to offer four ways to combat flight anxiety on your next trip. Reframe your anxiety as excitement Dr Ramos believes that by redefining the physical signs of anxiety as excitement for your holiday, you can fool your brain into thinking differently. "Reframing anxiety as excitement can trick your brain into receiving your nervous system's response more positively," Brian said. "Both anxiety and excitement trigger similar physical responses, like a racing heart and butterflies, but the key difference lies in how we interpret them.” "Instead of viewing these sensations as signs of danger, you can remind yourself they signal anticipation and energy." Think about the facts Looking at your situation practically can help calm your anxious mind when on a plane, according to Dr Ramos. "Look around you - is anyone else freaking out? Aeroplanes are one of the safest modes of transportation," Brian said. "Statistically, the odds of an accident are extremely low, with air travel being far safer than driving in a car - something we all do regularly and don't bat an eyelid at." Keep yourself busy By tapping into mindful activities can help push anxious thoughts to the back of your mind. As Brian says, "Distracting your mind with a good podcast or book is a great way to manage flight anxiety by redirecting your focus away from fear-inducing thoughts." "Engaging with a story or interesting conversation can keep your brain occupied.” Re-centre your brain if you feel yourself spiralling "To calm an anxiety attack during a flight, first, focus on your breathing," Brian said. "Practice deep, slow breaths; inhaling through your nose for four counts, holding for four, and exhaling through your mouth for four.” "Second, ground yourself using the 5-4-3-2-1 technique: identify five things you can see, four you can touch, three you can hear, two you can smell, and one you can taste.” "Finally, use positive self-talk." Image credits: Shutterstock

Travel Tips

The most turbulent flights in the world revealed

While many travellers have experienced a bumpy ride while on a plane, there are some routes that are rougher than others. Thanks to <a href="https://turbli.com/historical-data/most-turbulent-flight-routes-of-2024/">Turbli research</a>, the most turbulent flight routes in the world for 2025 have been announced for worried flyers to avoid when booking their holidays. All destinations are situated in just two continents and four countries, and all involve flying over high altitudes. Turbulence is measured in Eddy Dissipation Rate (EDR), which describes turbulence levels without regard to aircraft characteristics, meaning the same levels of turbulence may be experienced differently depending on the size and build of the aircraft. Dramatic changes in land altitude, particularly mountain ranges, create eddies, or swirls of disrupted airflow all create turbulence. With 0-20 on the EDR scale is considered light turbulence, these flight paths measure double digits in their levels of severity. Most of these destinations are located in South America, so if you’re particularly adverse to a bumpy flight, maybe take these stats into account before booking your next holiday. Check out the list of the 10 most turbulent flights in the world below. 10. San Carlos de Bariloche (Argentina) to Santiago (Chile). 18.475 average EDR. 9. Chengdu (China) to Xining (China). 18.482 average EDR. 8. Kathmandu (Nepal) to Paro (Bhutan). 18.563 average EDR. 7. Santa Cruz (Bolivia) to Santiago (Chile). 18.598 average EDR. 6. Chengdu (China) to Lhasa (China). 18.644 average EDR. 5. Kathmandu to Lhasa. 18.817 average EDR. 4. Mendoza (Argentina) to San Carlos de Bariloche. 19.252 average EDR. 3. Mendoza to Salta (Argentina). 19.825 average EDR. 2. Córdoba to Santiago. 20.214 average EDR 1. Mendoza to Santiago. 24.684 average EDR. Image credits: Shutterstock

Travel Trouble

Flight attendant reveals best tips for end-of-year travelling

A flight attendant has shared her holy grail tips for surviving the ups and downs of holiday travelling, and how to ensure your travel days are a breeze. Florida-based flight attendant Hunter Smith-Lihas, who works as a flight attendant on a major US airline, and veteran Australian flight-attendant-turned-aviation-researcher Liz Simmons, shared their tips, tricks and secrets with <a href="https://edition.cnn.com/travel/flight-attendants-secrets-surviving-holiday-travel/index.html" target="_blank" rel="noopener">CNN Travel</a> ahead of the busy holiday season, delving into their five top tips if you’re jet-setting around Christmas time. Give yourself an extra day Flying at the last minute is risky business, especially if you’re travelling for a special pre-booked event. Smith-Lihas advises travellers to "give yourself at least one buffer day in between your travel and the event," just in case you encounter delays or issues at the airport. Whether you're travelling in the northern or southern hemisphere, there's a potential for storms and weather delays, which can cause cancellations. If you've got a buffer day, a cancelled flight doesn't automatically equal cancelled Christmas, as Smith-Lihas said, "You at least still have that entire day to get rebooked on another flight." Ensure you have a buffer at your lay-over stop With this same idea in mind, Smith-Lihas recommends travellers give themselves at least 90 minutes between connecting flights. While the idea of sitting around in the airport waiting isn't appealing, missing your connecting flight is a much worse outcome. "I see a lot of people who book their layover flight connection times with less than 45 minutes," says Smith-Lihas. "That is not enough time." If your first flight is delayed, you can easily end up missing the second, says Smith-Lihas "especially if you're connecting in a foreign country and you have to go through customs and immigration." Leaving more time in between your connecting flights will also ensure your luggage makes it off your first plane and onto the second, making sure your Christmas outfits and presents arrive at your final destination. Opt for the first fight of the day While it might be tempting to book an evening flight to give yourself the whole day for last-minute travel preparation, Simmons and Smith-Lihas both recommend getting the first flight of the day, if possible. "If you're trying to dodge any delays, flying at the beginning of the day is beneficial, because any delays or cancellations will roll on throughout the day," explains Simmons. "And if the flight is cancelled, you at least still have that entire day to get rebooked on another flight," adds Smith-Lihas. Don’t overdo the alcohol In the spirit of the holidays, it may be tempting to partake in a few glasses of wine on your flight while on your way to holiday celebrations. However, Simmons advises to limit your boozy beverages, as you don’t want to arrive at your destination hungover. "Always keep in mind how you'll feel at the other end," says Simmons. "The real party will start at your destination, so resting and making sure that you're in your best possible state when you arrive for that party is so important." Instead, Simmons champions staying hydrated with water and herbal teas. Meanwhile Smith-Lihas said passengers should never be afraid to ask flight attendants for more water, saying, "The cabin air can be very dry. It's easy to become dehydrated on a plane." Remember to be kind Above all else, Simmons says keeping "the message of the holiday season" in front of your mind is key for surviving stressful holiday travel. "Small gestures of goodwill are always so appreciated and certainly do not go unnoticed, but sometimes the best gift is patience and understanding and a smile and kindness." "A lot is happening in the world at the moment, and there's a lot of unease around, there's a lot of uncertainty for some people, and not everybody has a family to go to during the holidays," she says. "So just keep in mind how powerful kindness is. Being kind and smiling, the impact that could have on a stranger's day, on their mood… It's so special, and it's something that we really don't harness. Maybe we don't realise how much power we have." Image credits: Shutterstock

Travel Tips

Airlines cancel flights after volcanic eruptions. An aviation expert explains why that’s a good thing

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> At least three airlines <a href="https://www.abc.net.au/news/2024-11-13/flights-to-and-from-bali-cancelled-due-to-volcanic-ash/104593698">cancelled flights between Australia and Bali</a> this week after a volcano eruption in eastern Indonesia spewed a vast plume of volcanic ash into the air. But while would-be holiday makers are naturally <a href="https://7news.com.au/sunrise/volcanic-eruption-in-indonesia-forces-airlines-to-cancel-flights-to-bali-stranding-frustrated-passengers-c-16732486">upset</a> at having their plans disrupted, it’s worth remembering it’s not safe to fly planes through volcanic ash. So, how do airlines decide it’s not safe to fly when a volcano erupts? And why is volcanic ash so dangerous for aircraft, anyway? <h2>What does volcanic ash do to a plane?</h2> Volcanic ash particles are very, very abrasive. They can cause permanent damage to windscreens in the aircraft and can even make windscreens look opaque – like someone has gone over them with sandpaper. Imagine getting spectacles and scraping them over and over with sandpaper – that’s what you’d see if you were sitting in the cockpit. Volcanic ash can also clog or damage external sensors, leading to erroneous readings, and can infiltrate an aircraft’s ventilation system. This can affect cabin air quality and lead to potential respiratory issues. But the main issue, in fact, is the impact volcanic ash has on engines. A jet engine works by drawing in air, compressing it, mixing it with fuel and igniting it. This creates high-pressure exhaust gases that are expelled backward, which pushes the engine (and the aircraft) forward. The correct balance of fuel and airflow is crucial. When you disrupt airflow, it can cause the engine to stall. Ash particles that get inside the engines will melt and build up, causing disruption of the airflow. This could cause the engine to “flame out” or stall. Volcanic ash has a lot of silica in it, so when it melts it turns into something similar to glass. It won’t melt unless exposed to very high temperatures – but inside a jet engine, you do get very high temperatures. There was a famous incident in 1982 where a <a href="https://theaviationgeekclub.com/the-story-of-british-airways-flight-9-the-boeing-747-that-lost-all-four-engines-due-to-volcanic-ash-yet-it-landed-safely/">British Airways Boeing 747 plane</a> was flying in the vicinity of Indonesia and lost all four engines after it encountered volcanic ash spewing from Java’s Mount Galunggung. Fortunately, the pilot was able to <a href="https://simpleflying.com/gallunggung-glider-the-story-of-british-airways-flight-9/">restart the engines and land safely</a>, although the pilots were unable to see through the front windscreens. <h2>How do airlines decide it’s not safe to fly when a volcano erupts?</h2> The decision is made by each airline’s operational staff. Each airline’s operational team would be looking at the situation in real time today and making the decision based on their risk assessment. Every airline has a process of risk management, which is required by Australia’s Civil Aviation Safety Authority. Different airlines may tackle risk management in slightly different ways; you might have some cancelling flights earlier than others. But, in broad terms, the more sophisticated airlines would come to similar conclusions and they are likely all communicating with each other. Mostly, they make the call based on the extent of the plume – how big the cloud of ash is and where it’s going, bearing in mind that winds vary with altitude. As you get stronger winds with altitude, the ash can drift quite far from the source. There is also a United Nations agency called the <a href="https://www.icao.int/Pages/default.aspx">International Civil Aviation Organization</a>, which issues guidance on volcanic ash hazards. Various meteorological agencies around the world work together and liaise with aviation authorities to spread the word quickly if there is an eruption. For airlines to resume flights, the ash needs to clear and there needs to be a low probability of further eruptions. <h2>Passenger safety is the priority</h2> The underpinning reason behind these flight cancellations is safety. If you lose engines and you can’t see out the window, the risk to passenger safety is obvious. Naturally, people are upset about their holiday plans being held up. But it’s actually in passengers’ best interests to not fly through volcanic ash.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243576/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/patrick-murray-2027113">Patrick Murray</a>, Emeritus Professor of Aviation, <a href="https://theconversation.com/institutions/university-of-southern-queensland-1069">University of Southern Queensland</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/airlines-cancel-flights-after-volcanic-eruptions-an-aviation-expert-explains-why-thats-a-good-thing-243576">original article</a>. </div>

Travel Trouble

Passenger arrested for assaulting flight crew member

A man has been arrested after being removed from an international flight for allegedly assaulting a member of the cabin crew. Onboard a flight from Perth to Auckland on early Wednesday morning, the Australian Federal Police were alerted to a passenger who was allegedly intoxicated and disruptive. The 23-year-old man from New Zealand allegedly assaulted a crew member, after staff alleged the man refused to comply with crew member requests during the flight. The flight was diverted to Melbourne Airport, with AFP officers boarding the plane to remove the man, who injured the cabin crew member during the assault. He was restrained at the back of the plane, with AFP Superintendent Stephen Cook confirming the flight was delayed as a result of the incident. “Any violence or anti-social behaviour in a confined space in the air would be distressing for other passengers and crew,” Superintendent Cook said. “At the very least, in this alleged incident it disrupted everyone’s travel plans." “Anti-social behaviour during a flight can pose a direct threat to the safety of the aircraft that is taken seriously by airlines and the AFP.” The 23-year-old man has been charged with one count of assaulting crew affecting the performance of their duty. Image credits: Australian Federal Police

Travel Trouble

What to claim for lost, delayed or damaged bags on overseas flights

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/rebecca-johnston-123333">Rebecca Johnston</a>, <a href="https://theconversation.com/institutions/university-of-notre-dame-australia-852">University of Notre Dame Australia</a> and <a href="https://theconversation.com/profiles/david-hodgkinson-6574">David Hodgkinson</a>, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a> If you get on a plane and your baggage ends up being delayed, damaged or lost, who’s responsible: you or the airline? And what rules apply when you’re flying between different countries – even if you don’t have travel insurance? Airlines (otherwise known as carriers) generally include baggage requirements in their terms and conditions of carriage, which are set out or referred to on your ticket. These are the rules that apply to the journey that you have booked. But for international flights, a carrier’s liability for damage, loss or delay of baggage is governed by a number of overarching international treaties, which many passengers aren’t aware of. <h2>International agreements</h2> The <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.1929/doc.html">Warsaw Convention</a> of 1929 was the first of these treaties, and the latest is the passenger-friendly 1999 <a href="http://www.jus.uio.no/lm/air.carriage.unification.convention.montreal.1999/">Montreal Convention</a>. In order for one of these treaties to apply to a particular journey, the same treaty must be in place at the point of departure and the passenger’s final destination. For many trips, the agreement that will apply will be the Montreal Convention, which has to date <a href="http://www.icao.int/secretariat/legal/List%20of%20Parties/Mtl99_EN.pdf">108 state parties</a>, covering everywhere from Albania and Australia to Zambia. In time, the Montreal Convention is expected to apply to almost all air travel. The Warsaw Convention (as amended by the <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.hague.protocol.1955/doc.html">Hague Protocol</a> and <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.montreal.protocol.4.1975/doc.html">Montreal Protocol No. 4</a>) will generally apply where the Montreal Convention does not. It is less favourable to passengers. All these treaties have similar provisions to deal with baggage claims – but very different limits to what you might get if you need to make a claim. <h2>What the airline is responsible for</h2> A carrier is liable if your checked baggage is lost, delayed or damaged regardless of fault. This is so unless the damage resulted from the inherent defect or quality of the baggage or, in terms of delay, if it proves that it took all reasonable measures to avoid the damage occasioned by that delay. As for unchecked baggage (that is, carry-on baggage), the carrier is only liable if the damage is due to the fault of the carrier or its agents. Unless otherwise specified, reference to “baggage” includes both checked and unchecked baggage. <h2>Calculating baggage compensation</h2> Under the Warsaw Convention (as amended by the <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.hague.protocol.1955/doc.html">Hague Protocol</a> and <a href="http://www.jus.uio.no/lm/air.carriage.warsaw.convention.montreal.protocol.4.1975/doc.html">Montreal Protocol No. 4</a>) and the Montreal Convention, liability limits are expressed in <a href="http://www.imf.org/external/np/exr/facts/sdr.HTM">special drawing rights</a> (SDRs). An SDR is a type of foreign exchange reserve asset created by the International Monetary Fund. Its value is based on an artificial basket of currencies consisting of the US dollar, the euro, the pound and the Japanese yen. The liability limits are reviewed every five years. As of October 16, 2014, the <a href="http://www.imf.org/external/np/fin/data/param_rms_mth.aspx">value of an SDR</a> is about US$1.49, £0.93 or A$1.70. Current SDR values for other currencies are also listed <a href="http://www.imf.org/external/np/fin/data/param_rms_mth.aspx">here</a>. <h2>So what is your baggage worth?</h2> In terms of baggage liability limits, the Warsaw Convention is of relatively little assistance to passengers. If your international travel is subject to Warsaw (for example, if you flew out of the United States on a one way ticket to Guatemala), liability for delayed, damaged or lost baggage is limited to 17 SDRs (about US$25.33, £15.81 or A$28.90) per kilogram per passenger for checked baggage and 332 SDRs (about US$494.68, £308.76 or A$564.40) per passenger for unchecked baggage. In contrast, a carrier is liable to pay far greater damages if the Montreal Convention applies. For any travel covered by Montreal, the carrier’s liability for baggage is limited to 1131 SDRs per passenger (US$1685.19, £1051.83 or A$1922.70), unless otherwise declared. The carrier is not liable for damages caused by delay if the carrier took all reasonable measures, or if it was impossible for it to take such measures. <h2>Time limits on baggage claims</h2> Time limits are imposed on making a claim for delayed, damaged or lost baggage. Any potential claims should be made to a carrier in writing within these specified limits. Article 26 of Warsaw provides that any complaint as to delay of baggage must be made at the latest within 21 days from the date the baggage was placed at the passenger’s disposal. <figure class="align-right zoomable"></figure> Similarly, under Article 31 of Montreal, a complaint must be made within 21 days of a passenger receiving their baggage. With respect to damaged baggage, under Warsaw, any claim must be made “forthwith” after the discovery of the damage and at most seven days from the date of receipt of the baggage. Montreal also gives passengers seven days from receipt of checked bags to report a damage claim. Neither convention imposes a time limit for reporting lost baggage claims. But it is advisable that you make your complaint as soon as possible. Warsaw does not state when baggage is considered “lost”, leaving it up to carriers to make that ruling. Under Montreal, baggage is only considered lost after 21 days or if the carrier admits that they have lost it. If a passenger fails to make a complaint within the specified times, the carrier will not be liable unless there has been fraud on the carrier’s part. <h2>Insurance alternatives</h2> If you are concerned that the contents of your baggage exceed the liability limits outlined above, you can make a special declaration of the value of your baggage prior to check-in and pay any additional fee (if required). In this case, the carrier will be liable to pay a higher amount, unless it is proved that the declared amount is greater than the actual value of your baggage. Alternatively, prior to travelling, check with your insurance company as to whether your travel insurance covers any excess from delayed, damaged or lost baggage. You might also want to <a href="http://www.icao.int/secretariat/legal/List%20of%20Parties/Mtl99_EN.pdf">check this list</a> to see whether the places you’re departing from and finally arriving at are parties to the Montreal Convention. If not, you might just find yourself out of pocket.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/32111/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/rebecca-johnston-123333">Rebecca Johnston</a>, Adjunct Lecturer, Law School, <a href="https://theconversation.com/institutions/university-of-notre-dame-australia-852">University of Notre Dame Australia</a> and <a href="https://theconversation.com/profiles/david-hodgkinson-6574">David Hodgkinson</a>, Associate Professor, Law School, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/what-to-claim-for-lost-delayed-or-damaged-bags-on-overseas-flights-32111">original article</a>. </div>

Travel Trouble

Pilot dies mid-flight prompting emergency landing

A Turkish Airlines pilot has tragically died in the middle of a flight from Seattle in the US to the Turkish city of Istanbul, prompting an emergency landing. Pilot İlçehin Pehlivan, 59, “lost consciousness” at some point after the flight took off, with the plane then landing in New York’s John F. Kennedy International Airport, almost five hours into the journey. The diversion came after initial medical intervention on board failed to revive the captain, with the second pilot and co-pilot making the landing in New York. Pehlivan was declared dead on arrival when the plane was met by authorities, and no cause of death has yet been released. Turkish Airlines spokesperson Yahya Üstün said the pilot, who worked for the airline since 2007, underwent a routine health check in March and “no health problem was detected that would prevent him from working”. He recalled the moment onboard, saying, "After the first medical evaluation to our captain on board was inconclusive, the cockpit crew ... decided to make an emergency landing, but our captain died before landing." “As Turkish Airlines, we deeply feel the loss of our captain and extend our sincerest condolences to his bereaved family, colleagues, and all his loved ones,” he added. Image credits: Shutterstock

Travel Trouble

Qantas faces the music for selling seats on cancelled flights

Qantas has been fined a whopping $120 million for purposefully misleading customers on flight bookings for several years. After being sued by the Australian Competition and Consumer Commission (ACCC) over dishonest conduct relating to the sale of tickets on cancelled flights, the airline admitted they were deceiving travellers by continuing to sell tickets on flights that had already been cancelled. On Tuesday, Justice Helen Rofe formally ordered Qantas to pay a $100 million fine for their conduct, and another $20 million to travellers who were affected. Qantas agreed to pay $225 to affected customers on domestic flights and $450 on international flights. "This is a substantial penalty, which sets a strong signal to all businesses, big or small, that they will face serious consequences if they mislead their customers," ACCC chair Gina Cass-Gottlieb said in a statement following the court orders. Earlier this year, Cass-Gottlieb described Qantas’ conduct as “egregious and unacceptable”, after data showed that between May 2021 and August 2023, the airline sold tickets on cancelled flights to more than 86,000 customers. In addition to cancelling the flights, the airline also failed to inform travellers that their flights were no longer going ahead as scheduled. ACCC barrister Christopher Caleo claimed that some senior airline managers knew about different aspects of the issue, including the fact that cancelled flights were not removed from booking pages or that customers could still book those flights, but no single manager was aware of the severity of the issue. "Qantas was aware of deficiencies in their systems," Caleo said. "Despite their awareness, it persisted over an extended period of time and affected a large number of consumers." Caleo added that the sizable fine presented to Qantas was required in order to deter them from any further devious conduct. "A penalty must send a signal to other companies in Australia, particularly to other large companies, that contraventions of Australian consumer law will not be tolerated," he said. "It must sting and must not be an acceptable cost for Qantas for failing to have systems in place." Qantas said it has made changes to its systems and agreed to notify customers of cancelled flights no longer than 48 hours from cancelling a flight and stop selling tickets for those journeys within 24 hours, with these changes also taking effect with subsidiary Jetstar. "The fact that Qantas made these changes makes it clear that Qantas wants to avoid the matter from occurring again," barrister Ruth Higgins said. Image credits: Shutterstock

Travel Trouble

"Super uncomfortable for everyone": Qantas plays R-rated movie for every passenger

Qantas has issued an apology after an R-rated movie was played for every passenger onboard a flight from Sydney to Tokyo. On Saturday, the flight was delayed by an hour due to problems with the in-flight entertainment system, which resulted in cabin crew only being able to play one film on everyone's individual screens. After requests were taken by passengers, the movie Daddio was chosen. The 2023 drama stars Sean Penn and Dakota Johnson as a taxi driver and his passenger as they discuss their relationships, including an affair Johnson’s character had with a married man. One passenger took to Reddit to share their experience of the flight, saying it was "extremely inappropriate", due to scenes of “graphic nudity and a lot of sexting”. “The kind where you could literally read the texts on screen without needing headphones,” the passenger wrote. “It was super uncomfortable for everyone, especially with families and kids on board.” Another passenger said the airline made the switch to Inside Out 2 followed by a New Zealand nature show after playing “40 minutes of penis and boobs”. “These poor kids and the parents because y’all should’ve heard the audible gasps across the plane,” the passenger said. Cabin crew members attempted to fix the screens of those who didn't want to watch the R-rated film, but when this didn't work, resorted to switching the movie entirely. “The movie was clearly not suitable to play for the whole flight and we sincerely apologise to customers for this experience,” a Qantas spokesperson stated. “All screens were changed to a family-friendly movie for the rest of the flight, which is our standard practice for the rare cases where individual movie selection isn’t possible." “We are reviewing how the movie was selected.” Image credits: Shutterstock

Travel Trouble

Flying to a footy final? Watch your wallet. Here’s why airfares soar

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Planning a flight to an AFL final is like trying to decide when and how to hop on an amusement park ride that hasn’t stopped. You don’t know where you need to be until the very last minute, and by then, it seems everyone else wants to be there too. This annual dilemma is now in sharp focus, with preliminary finals coming up this weekend. Sydney will face Port Adelaide at the Sydney Cricket Ground on Friday night, then Geelong will take on Brisbane in Melbourne on Saturday. Getting to these locations on the right dates can be no mean feat, and some fans have already been stung by surging prices. For those who tried to book over the weekend, prices to fly from Adelaide to Sydney in time for Friday’s game <a href="https://www.adelaidenow.com.au/news/south-australia/port-adelaide-fans-will-have-to-pay-a-hefty-price-for-airfare-tickets-to-sydney-for-prelim-final-at-scg/news-story/e549e292c50eb9798f6735d2270aafc3">reportedly ranged</a> from $597 to an eye-watering $1,723. Australia’s airline duopoly is already under intense scrutiny. According to government <a href="https://australianaviation.com.au/2024/09/domestic-airfares-rise-after-rexs-demise/">data</a> released this week, domestic airfares have risen by more than 10% since Rex shut down its capital city services. So how exactly do airlines price their fares today, and then again once the teams are decided? Why are they allowed to charge so much? <h2>How are airfares priced?</h2> Airfares are set through a process called revenue management. Airlines use <a href="https://www.sciencedirect.com/science/article/pii/S0969699714000556">mathematical modelling</a> to help determine what we as consumers are willing to pay. Airlines plan out their entire year based on what services they predict will be needed at certain times – such as travel for school breaks, winter skiing, or summers in Hawaii. In economics, this is known as seasonal supply and demand. Airlines have the supply, planes, and we as consumers provide the demand. The cost of flights to cities hosting footy finals might seem outrageous. But these games are one-off events that happen at the same time each year. Using historical data, airlines have determined that enough people are willing to pay these fares to justify charging them. <h2>Two types of traveller</h2> Airlines base their <a href="https://doi.org/10.1016/j.jksuci.2019.02.001">pricing strategies</a> on the assumption that we as travellers fall into two groups: elastic and inelastic. Here, elasticity simply describes how sensitive demand is to a change in price. Vacationers with a flexible calendar are an example of elastic travellers, who are able to change their flight dates to get the lowest airfare. Inelastic travellers, on the other hand, include business travellers who need to be somewhere specific on a particular date, and aren’t paying fares out of their own pocket. Airlines factor in both of these groups to determine <a href="https://digitalcommons.odu.edu/hms_fac_pubs/27">demand-based pricing</a>. Footy finals create huge amounts of inelastic demand, allowing airlines to push up their prices. <h2>Does the price actually reflect the value?</h2> <a href="https://digitalcommons.odu.edu/hms_fac_pubs/27">Transactional utility</a> is a theory based upon the assumption that the price we pay for a product or service should reflect the value we receive. In this case – how much fans are willing to pay to be there to watch the game live. But individually, this depends on who you barrack for, as well as whether you have the disposable income to pay a premium for the experience. Last year, some airfares to the grand final soared <a href="https://www.couriermail.com.au/sport/travel-tsunami-2300-grand-final-flights-for-diehard-brisbane-footy-fans/news-story/270a34ad89d49cc68f1e7202b0d22e59">above the $2,000 mark</a>. So how are the airlines able to set these prices? Are they not regulated by the government? It all comes back to what we as consumers are collectively willing to pay for a diminished supply during high demand. The government does not regulate airfares on that level. Airlines will not want to sell discounted seats if they know enough of us are willing to pay. They might run more flights, but that doesn’t necessarily mean airfares will come down. Our decision to buy a seat is based on the perception of its fairness. Getting into the final is costly enough – does the price charged to fly there also <a href="https://digitalcommons.odu.edu/hms_fac_pubs/27">seem fair</a>? Airlines know the psychology of fairness is what will fill the seat. So they will continue to test our perception of fairness on last minute purchases. <h2>Less competition makes it worse</h2> These types of pricing strategies are not unique to Australia. Airlines all around the globe understand the passion associated with championship sporting events and position themselves to take advantage of such moments. But we also know that here, airlines are pricing what they can in part due to very low competition, only worsened by the recent demise of Bonza and Rex. We can <a href="https://www.accc.gov.au/by-industry/travel-and-airports/domestic-airline-monitoring">voice our displeasure</a> about this situation with the Australian Competition and Consumer Commission, but in the short term, many of us simply continue to pay the airfares. This is because the other methods of travel either don’t exist, such as high speed rail, or aren’t reasonable, such as driving for multiple days. Remember, airlines see this as an opportunity to increase their bottom line as part of their revenue management system. So what should you do if your team makes the grand final? Sell your car or house? Take out a second mortgage? What if you book now while it’s still relatively cheap and your team doesn’t make the final? Well, there is plenty to do in Melbourne in September! I, for one, will be watching from the comfort of my lounge room.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/239104/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/doug-drury-1277871">Doug Drury</a>, Professor/Head of Aviation, <a href="https://theconversation.com/institutions/cquniversity-australia-2140">CQUniversity Australia</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/flying-to-a-footy-final-watch-your-wallet-heres-why-airfares-soar-239104">original article</a>. </div>

Domestic Travel

Qatar Airways celebrates special milestone with huge sale

Qatar Airways launched its first service in Australia 15 years ago and to celebrate the special milestone they have announced an epic sale. Prices have dropped for a bunch of their popular destinations including Nice, London, Dublin, Lisbon, New York and Seychelles. The sale is on now until September 30, 2024 for flights between October 1, 2024 to June 10, 2025. Economy flights from Sydney to London start from $1849, or business class from $8189. For those in Melbourne wanting to experience their Europe summer, flights to Nice start from from $1849 or on business class from $8099. And if you're looking to visit the concrete jungle, flights to New York from Brisbane start from $1839 for economy or $7859 for business class. The fares include taxes, fees and airport surcharges. The Doha-based airline offers services to more than 49 destinations from Australia across Europe and the UK, 29 destinations across Africa, and 33 destinations across the Middle East. They also offer flights to 13 destinations across North and South America. In 2024, Qatar Airways was voted the World's Best Airline in the annual Skytrax’s World Airline Awards in June, for the eighth time. It also won the awards for World’s Best Business Class, World’s Best Business Class Airline Lounge and Best Airline in the Middle East. “This is a proud moment for Qatar Airways. I am honoured to share this award with my dedicated team,” Qatar Airways group chief executive officer, Badr Mohammed Al-Meer, said at the Skytrax event in London. “This award is a testimony to our relentless commitment to providing unparalleled service and innovation. We look forward to continuing to serve our customers with the highest level of excellence.” Image: Vytautas Kielaitis / Shutterstock.com

International Travel

The travel hack giving travellers two holidays in one

When it comes to a long-haul flight, a stopover can be exactly what you need to stretch your legs and recharge before the next leg of your journey. But some eager travellers are getting even more out of their stopovers, by booking a few nights in their stopover destination and effectively getting two holidays in one. The “two-for-one holiday” trend is especially popular for those travelling from Australia and New Zealand, as it takes many, many hours to travel from Oceania to Europe, the US, or basically anywhere else in the world. Rather than looking at layovers as a hassle that just prolongs your journey, data shows that travellers are opting to use them as a way to explore new destinations and extend their holidays. According to data from travel search engine <a href="https://www.skyscanner.com.au/">Skyscanner</a>, there has been a notable uptick in bookings for long-haul flights to destinations such as Istanbul, London, Shanghai, and India. When travelling to Europe or the US, many travellers stopover in Asian cities such as Hong Kong, Bangkok in Thailand, Ho Chi Minh City in Vietnam, or Singapore. Alternatively, many stopovers occur in the UAE and Middle East area, with some flights stopping in Abu Dhabi, Dubai, or even Qatar. It’s easy to book your stopover holiday when booking your flights. Just select your original flight to your final destination, but change your second flight to leave the stopover destination a few days later. Skyscanner's travel expert Cyndi Hui told <a href="https://travel.nine.com.au/latest/holiday-hacks-two-in-one-stopover-destination/9e77c117-3a14-49a0-903f-b9847bc92fe0">9Travel</a> of the travel hack: "With Australia being so far from many global hubs, taking the time to enjoy a stopover instead of rushing through airports allows Australians to truly make the most of their travel experiences". "It's a savvy way to make the most of their travel time, turning what used to be just a stopover into a memorable part of the adventure." Image credits: Shutterstock

Travel Tips

Parents under fire for taking their sick toddler on a long-haul flight

A couple has come under fire after documenting their experience online of boarding a long-haul flight with their toddler, despite the child being sick. Alina and her husband were excited to go on their long-awaited holiday to Thailand with their one-year-old son in tow, taking off on their first big family trip. However, shortly before they were set to take off, their child developed a raging fever, and they decided to go on the trip anyway. Taking the experience to social media, Alina said her son’s temperature soared to around 40 degrees, with their little boy’s condition escalating so rapidly that the parents were considering calling off their entire trip. “My husband and I even wanted to cancel the flight,” she confessed in the video, which has received around 1.4 million views. However, after realising they would be out of pocket by several thousands of dollars if they cancelled the trip at such short notice, they decided to take the risk and board the plane. “Our tickets would have been wasted, and the trip that cost us $3,000 would have been wasted,” the mum wrote. "One plus of this flight was that the flight was at night, and the child could sleep and recover.” In the clip, the parents were seen walking their son around the plane, cradling the sick toddler as he cried uncontrollably. Luckily, the parents “managed to bring down the temperature”, but they weren’t convinced their son would keep quiet for the rest of the trip. “We were so worried about how the baby would feel on an eight-hour flight,” she continued, walking the baby up and down the corridors of the airport, trying to calm him down. As they tried to settle the child, they realised that their hopes that he would sleep the whole way were misguided. “The flight turned out to be difficult,” Alina confessed. “The baby kept waking and crying.” In the middle of the night, their son’s fever returned, which forced the parents to “bring the temperature down again” and left them “very worried” about their son’s health. Their baby’s fever took a toll on the parents as well, who complained of feeling “squeezed like a lemon” while trying to keep his temperature down, as Alina recalled, “We took turns looking after the baby so each of us could sleep.” In a later video, the parents defended their choice to take their son on the flight despite his intense fever and blamed it on his teething, not sickness. “Our baby wasn’t sick, he was teething, and that’s why he had a fever,” she said. “If our child had been sick, we would have cancelled everything … I consider myself a wonderful mother.” Despite the mother's clarification of her son's fever, the parents were slammed for even considering taking a sick child on such a long flight. “It’s OK, don’t worry about making anyone else on that flight sick,” a sarcastic comment read. “This is so tremendously selfish, you are appalling for doing this to him and others.” “I was in the same situation,” another parent said. “I lost all bookings, but who cares, my daughter comes first always and forever, no matter the amount of money!” “Trips come and go; your baby’s health is priceless!” read another comment. “Forty degrees is a hospital admission! Not a flight to Thailand!” However, not everyone was as judgmental, with many parents extending their sympathies to the first-time parents, as one person wrote, “You know what’s best for your baby. Everyone will say things. But only you will know when you are in that situation.” “Everyone is a first-time parent,” another defended. “This was a lesson learned. A baby’s health is of utmost importance. No holiday is more important than that. I hope he is OK now.” Image credits: TikTok

Travel Trouble

"No show": Wild reason couple denied refund on flights scheduled during Covid

A Melbourne couple, who had booked flights with Qantas during the state's fifth lockdown, were left furious after they were told they were ineligible for a refund because they were a "no show". Kieran McGregor told news.com.au that he and his partner had originally booked the flights to Darwin for July 18, 2021 through travel giant Expedia. When the number of Covid cases started rising, he moved the flights forward to fly out on the 16th of July, hoping that they would be able to get out before another lockdown, but the day before their flight, Victorian Premier Daniel Andrews announced the state's fifth lockdown. Three years later, McGregor was still stuck between trying to get the refund from Expedia, who said Qantas had the money, and Qantas, who said the travel agent had it. Last year, McGregor contacted Expedia on their X account to try to resolve the issue, but the company said: “We just got off the phone with the airline, and as per advised, the ticket shows suspended on their end due to a no show." “Your ticket is no (sic) eligible for a refund, and has no value as per the airline. We apologize for the inconvenience.” He was "incredulous" when he received the message. “How could I fly if the state of Victoria was in lockdown and I couldn’t move more than 5km from the house?” he told news.com.au. When he contacted Qantas, the airline claimed “the funds will still remain with the agency that you’ve booked with” and to contact them directly for a refund. McGregor told news.com.au the ordeal was “utterly disgraceful” and that he was unaware if the flight went ahead or not. The publication reportedly contacted Expedia and Qantas and on Tuesday morning they finally said that a refund would be issued, but McGregor said he was yet to be contacted. “For flight bookings at Expedia, we generally follow the policies of our travel partners, so any refund is determined by the airline,” an Expedia spokeswoman said. “We have looked into this case with Qantas, and we will be contacting the traveller to process the refund.” While a Qantas spokesman said: “We apologise for the extended delay in resolving this issue and are processing a full refund for their bookings.” It is unclear which company held McGregor's funds, which was reported to be around $2,500. Adam Glezer from Consumer Champion told news.com.au that McGregor came to him recently when he felt he had nowhere else to turn. He said that these situations were quite common. “What Kieran has gone through with Expedia and Qantas is extremely common where the third party says the airline has the money and the airline says the third party has the money. I call it the blame game and there’s only one loser out of it and that’s the customer," he said. “Transparency in these situations is of utmost importance and unfortunately it just doesn’t exist.” Images: news.com.au/ DLeng / Shutterstock.com

Travel Trouble

Passengers on cancelled flights to be compensated under new reforms

Plane passengers could soon be entitled to compensation or refunds for delayed or cancelled flights in Australia. The long-awaited Aviation White Paper will be handed down this morning, as part of the federal government's crackdown on the aviation sector. The white paper makes 56 recommendations, including the the establishment of an Aviation Industry Ombudsman Scheme, which will have the authority to make it compulsory for airlines to provide support to passengers and give travellers more rights. The Aviation Industry Ombudsman Scheme will also be able to refer to allegations of misconduct for investigation and enforcement. It will also introduce a new "Charter of Rights" entitling airline customers to refunds for flights that are disrupted, cancelled, or unreasonably delayed. Infrastructure Minister Catherine King said the changes were critical to ensure that passenger had better experiences in the air, and will provide them with a baseline for the services they can expect on flights. "The aviation customer experience has deteriorated post-COVID, with an urgent need to better protect the rights of the travelling public," she said. She added that Australians were often not being dealt with fairly by airlines. "The bottom line is if people don't get the service that they are expecting, then customers deserve to get their money back or they deserve to get an equivalent service," she said. "And that's really not what's been happening when it comes to the consumer space." Under the Aviation Industry Ombuds Scheme, airlines will also have to "show cause" and provide a valid reason why a flight has been delayed or cancelled, and the ombudsperson has the right to request additional information. Airlines will also be required to provide support to people to make alternative travel arrangements. As part of its white paper, the government will also establish new minimum standards for airlines to make their services more accessible to those with disabilities. Legislation to establish the aviation ombuds office will be introduced next year, but the government plans to appoint an interim ombudsperson. The scheme is expected to be fully implemented in 2026. Image: Shutterstock

Legal

News

Shop

Catalogues

Contests

Entertainment

Travel

Health

Lifestyle

Finance

Property

Games

Information

Keep up to date

Search

Young man's dying wish takes flight in epic adventure

Teen charged after allegedly trying to board Jetstar flight with a gun

Flight attendant's act after touchdown divides social media users

Couple forced to sit next to dead passenger on international flight

Husband reveals final text from wife on board doomed flight

Expert reveals how to cope with flight anxiety

The most turbulent flights in the world revealed

Flight attendant reveals best tips for end-of-year travelling

Airlines cancel flights after volcanic eruptions. An aviation expert explains why that’s a good thing

Passenger arrested for assaulting flight crew member

What to claim for lost, delayed or damaged bags on overseas flights

Pilot dies mid-flight prompting emergency landing

Qantas faces the music for selling seats on cancelled flights

"Super uncomfortable for everyone": Qantas plays R-rated movie for every passenger

Flying to a footy final? Watch your wallet. Here’s why airfares soar

Qatar Airways celebrates special milestone with huge sale

The travel hack giving travellers two holidays in one

Parents under fire for taking their sick toddler on a long-haul flight

"No show": Wild reason couple denied refund on flights scheduled during Covid

Passengers on cancelled flights to be compensated under new reforms

Our Partners