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Bunnings announce game-changing venture

<p>Everyone is well-acquainted with multiple trips to Bunnings for forgotten items, but now the retail giant's new venture with Uber could make life just a little easier before Christmas. </p> <p>The retail giant is teaming up with the rideshare and courier service to equip over 100 regional and metropolitan stores with same day parcel delivery.</p> <p>So shoppers looking for a last minute Christmas gift can get same day parcel delivery for orders placed by 2pm right up until December 23rd. The packages will be delivered by 7pm that day. </p> <p>With Australia Post Christmas delivery cut-offs set to take effect from December 20, the retail giants same-day delivery service with Uber makes it much easier for shoppers over the holiday season. </p> <p>The service will operate via the Bunnings website, at a flat fee of $15 for any purchases.</p> <p>The only condition is that for some regional outlets, the same-day delivery guarantee is subject to geographical limits, a radius of 15 kilometres from any store.</p> <p>“We’re committed to offering our customers the best experience, widest range and lowest prices, and same day parcel delivery across regional Australia is another way we can improve this offering”, Bunnings Chief Operating Officer, Ryan Baker said. </p> <p>“This builds on our current same day parcel delivery offering across metro Australia, bringing more convenience to our regional customers, and hopefully helping to ease some of the stress this time of year can bring.”</p> <p>Baker also emphasised that this service would not replace the in-store experience Aussies love.</p> <p>“Some customers value coming into the store to browse, talk to the team and enjoy the Bunnings experience such as a coffee in the cafe or the sausage sizzle hosted by a local community group. But for others, the convenience of delivery is preferred,” he said.</p> <p><em>Image: haireena / Shutterstock.com</em></p>

Home & Garden

Ray Hadley chokes up during final radio show

<p>Ray Hadley has become emotional during his last show on-air, farewelling his loyal 2GB audience for the last time. </p> <p>Hadley was joined by fellow 2GB host Ben Fordham for his final show on Friday, with Fordham surprising Hadley with a tribute to his stellar career. </p> <p>The tribute spanned Hadley’s entire career, from top sporting moments, interviews with Keith Urban, to his children speaking with him on air.</p> <p>“Ray Hadley, this is your life,” Fordham said before it played.</p> <p>However, Hadley became emotional when a snippet of his mother’s voice was played during the segment.</p> <p>“Very emotional. I had heard my mother’s voice previously,” Hadley told listeners, choked up. “I wasn’t gonna get upset. You’ve done this to me you little bludger.”</p> <p>Earlier this week, Hadley spoke with <em><a href="https://honey.nine.com.au/latest/ray-hadley-retires-from-2gb-sydney-radio-interview-exclusive/354a86f1-eeac-49a2-bc04-a91f3f22ff13" target="_blank" rel="noopener">9Honey</a></em> about his <a href="https://www.oversixty.com.au/lifestyle/retirement-life/the-time-has-come-ray-hadley-announces-retirement" target="_blank" rel="noopener">retirement</a>, reflecting on his 43-year career.</p> <p>Hadley admitted he worked brutal hours during his illustrious career, with his dedication leading to what became one of the most impressive runs in radio history in Australia.</p> <p>"I've fought hard for every position I've got and a couple were thrust upon me without fighting for them, but once I got them I realised that it was things I liked doing," he told <em>9Honey</em>.</p> <p>"So yeah, it's been an adventure."</p> <p>"Like every adventure, there's highs and lows. The lows are about as low as you can get, the highs are about as high as you can get, and hopefully most of the time is in the middle somewhere."</p> <p>Hadley said while he's "retiring from full-time radio work" he's "not retiring from life" and with his contract set to run with 2GB until 2026 he is considering his options.</p> <p>"That doesn't mean I won't do something else. What that is, I don't know, because I'm still contracted here. And I'm still committed to this station in many respects ... I've been here for 24 years."</p> <p>"So, you know, there's always a part of me that is willing this station and this network to do well," he said.</p> <p>For now, he's planning to take a three-month break "to clear my head."</p> <p><em>Image credits: 2GB</em></p>

Retirement Life

‘Is this all there is?’ Retirement can be a painful transition if we don’t adjust our thinking

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/susan-moore-1446031">Susan Moore</a>, <a href="https://theconversation.com/institutions/swinburne-university-of-technology-767">Swinburne University of Technology</a></em></p> <p>The age at which Australians can receive the pension has <a href="https://www.dss.gov.au/seniors/benefits-payments/age-pension">risen to 67</a>, meaning many of us are working longer. But the length of time we are expected to spend retired has also risen, because <a href="https://www.abs.gov.au/statistics/people/population/life-expectancy/latest-release">we are living longer</a>.</p> <p>It’s not unreasonable to expect the retirement phase will last about 20 years, perhaps longer. How should people approach it?</p> <h2>Are retirees satisfied?</h2> <p>In 2018 a colleague and I <a href="https://www.routledge.com/Women-and-Retirement-Challenges-of-a-New-Life-Stage/Moore-Rosenthal/p/book/9781138045231">surveyed nearly 1,000 Australians</a> aged 55 and over who described themselves as fully or substantially retired from the workforce.</p> <p>Most were very satisfied (51%) or satisfied (35%) with their retirement, and the majority rated their post-retirement life satisfaction as better (47%) or the same (39%) as it had been when they were working.</p> <h2>What do retirees like most?</h2> <p>Retirees in our survey talked about freedom. Freedom to sleep in, travel, catch up with friends and family, renovate, garden, get fit, try art classes, learn Italian and if they can afford it, spend up big.</p> <p>But even freedom can have a downside. One woman from the survey said after four months she got sick of it, asking “Is this all there is?”</p> <p>So what did retirees miss most? Money was a big issue for nearly 20%, and about one-third felt their financial position had worsened, even though the group had mainly worked in professional and white-collar jobs.</p> <p>But the things they missed most were social – the opportunity to make new friends, to engage in new activities, and to feel useful. They said things like:</p> <blockquote> <p>I miss the companionship of working in a team. Miss some of the social connections that I once enjoyed.</p> </blockquote> <p>Work not only provides income and social contact, it also has the capacity to engender a sense of meaning and purpose. Some retirees commented specifically on this</p> <blockquote> <p>I miss the sense of purpose. While it was hugely stressful, I felt useful. Now I keep feeling at a bit of a loss as if I should be doing something.</p> </blockquote> <h2>Identity loss</h2> <p>There’s also the issue of <a href="https://www.taylorfrancis.com/books/mono/10.4324/9780203786338/marienthal-marie-jahoda-paul-lazarsfeld-hans-zeisel">identity loss</a>. Work provides us with status; it enhances our sense of self. Achievement of work goals can build confidence and self-esteem.</p> <p>When we meet a new person, often the first question they ask is “what do you do for a living?” It can feel as though your work defines you as a person, rather than your many-faceted self.</p> <p>Not surprisingly, our study respondents frequently commented on retirement as challenging their sense of identity.</p> <h2>The retirement journey</h2> <p>So it is important to remember retirement is not just an event, it’s a process.</p> <p>In any <a href="https://onlinelibrary.wiley.com/doi/abs/10.1002/j.2161-1920.2011.tb01102.x">major life transition</a>, it’s necessary to adapt our roles and expectations. Even the most exciting life changes, such as becoming a parent or winning a lottery, involve psychological work.</p> <p>We are likely to experience strong emotions, both positive and negative, as we experiment, fail, lose heart, try something else and eventually adjust to a new reality.</p> <p>These adjustments might be greater for retirees who go from full-time work to full-time leisure, than for those who move gradually through part-time or casual work or who quickly take up new activities they’ve been planning for years.</p> <p>Mark Cussen, a financial planner specialising in retirement, argues the retirement journey takes us through <a href="https://www.investopedia.com/articles/retirement/07/sixstages.asp">several psychological stages</a>, including a honeymoon phase in which new retirees feel relieved as the constraints of working life are removed.</p> <p>However, the initial sense of freedom loses its novelty value. Some retirees then go through a phase of disenchantment. Life can feel boring, lacking in purpose or weighed down by domestic duties and activities that do not challenge or bring joy.</p> <h2>The ‘best years of our lives’</h2> <p>The final phase is adaptation, involving a re-orientation of identity from worker to someone who finds meaning and purpose in a different set of activities.</p> <p>This change usually involves renegotiating relationships with family and friends as well as experimenting with new activities, interests and friendship groups.</p> <p>Over time, most retirees develop a new, non-work identity. New routines, different social worlds and re-imagined goals are established. Many describe these years as the best of their lives.</p> <h2>What makes a successful retirement?</h2> <p>Research <a href="https://academic.oup.com/workar/article-abstract/2/2/262/2428266?login=false">assessing the strongest predictors</a> of adjustment to and satisfaction with retirement is complex because there are so many potential variables to be measured and controlled.</p> <p>But these are often distilled down to several key factors including physical health, finances, psychological health, leisure activities, and social integration.</p> <p><a href="https://pubmed.ncbi.nlm.nih.gov/21463050/">Studies assessing gender difference</a> in adjustment to retirement are equivocal, but somewhat dated. Nevertheless, <a href="https://www.researchgate.net/publication/228590652_Renegotiating_identity_and_relationships_Men_and_women's_adjustments_to_retirement">many commentators agree</a> women generally have fewer problems adapting socially.</p> <p>Women tend to have stronger non-work networks, are more integrated into their communities and have a more multifaceted sense of identity than those men who define themselves largely in terms of their work.</p> <p>However, the average woman is <a href="https://www.routledge.com/The-Psychology-of-Retirement/Rosenthal-Moore/p/book/9780815347088?srsltid=AfmBOoo--YAKvrHK8gDkQ0Cd1qI7A0PHOjgEZ-VqzDRAJb4KvEt5eMpt">less financially prepared</a> for retirement than a man as a result of taking time off work for children or other caring responsibilities. Women also dominate many of the lower paid jobs.</p> <p>But for both sexes, <a href="https://academic.oup.com/workar/article-abstract/2/2/262/2428266">studies indicate</a> pre-retirement planning helps ensure a secure retirement.</p> <h2>Work out what’s important</h2> <p>Money isn’t everything. Lifestyle planning including post-retirement activities, new roles and interests,prioritising mental and physical health and maintaining your social contacts are also vital aspects of a workforce exit strategy.</p> <p>How are you planning to stay mentally stimulated? What strategies do you have in place to manage stress and maintain good physical health? And what about friendships? Loneliness is being <a href="https://www.mja.com.au/journal/2024/221/6/loneliness-epidemic-holistic-view-its-health-and-economic-implications-older-age">described as an “epidemic”</a> among the elderly, especially those without a partner.</p> <p>How will you build a new social life that may include but does not rely on former work colleagues? How will you negotiate a family life that keeps you connected without becoming a domestic slave?</p> <h2>A well-planned retirement</h2> <p>Retirement has the potential to be a wonderful phase of life in which it is possible to strengthen relationships and achieve goals that you didn’t have time for in your middle years when you were consolidating your career and home life.</p> <p>It’s a time to live out some of your dreams, work through a bucket list perhaps, and have some fun as well as planning what sort of legacy you will leave for future generations.</p> <p>What’s the secret? In short, plan your finances, maintain a healthy lifestyle, stay socially integrated, challenge yourself mentally, stay positive and be flexible.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/241265/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><a href="https://theconversation.com/profiles/susan-moore-1446031"><em>Susan Moore</em></a><em>, Emeritus Professor, Faculty of Health, Arts and Design, <a href="https://theconversation.com/institutions/swinburne-university-of-technology-767">Swinburne University of Technology</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/is-this-all-there-is-retirement-can-be-a-painful-transition-if-we-dont-adjust-our-thinking-241265">original article</a>.</em></p> </div>

Retirement Life

"Speaking up saved my life": Jelena Dokic's inspiring speech

<p>Jelena Dokic delivered a heartfelt address at the National Press Club on Wednesday, the first tennis player to speak there since John Newcombe 40 years ago. </p> <p>The 41-year-old tennis great reflected on her journey from enduring the abuse at the hands of her father to inspiring others with her resilience. </p> <p>Dokic spoke from her heart, without using a teleprompter she recalled the story of her life, saying: “He took from me the time with my country, with my people, with my home." </p> <p>“Even when I came back a few years later, it was not the same. I was embraced but it was not the same up until my books and now the documentary where people can really see the power of it on screen.</p> <p>“But I don’t hate him. There is no hate, bitterness or resentment towards the media, even the trolls. I am not a hateful, bitter, resentful person. I went through what I went through, but I survived and I’m thriving today for a reason.”</p> <p>Dokic also revealed that after her tennis career ended, she hit rock bottom, battling severe depression and a lack of confidence. </p> <p>"Eleven years ago, I was in bed, unable to get up, deep in depression. I couldn’t string two sentences together. I couldn’t look people in the eye," she said.</p> <p>But with the help of a few people who believed in her, she managed to rebuild her life, writing her first book, <em>Unbreakable</em>, which gave her a platform to share her story.</p> <p>Over time, she built her confidence and transitioned to commentary, speaking engagements and now public advocacy. </p> <p>"Today, I can’t shut up," she joked. "At Channel 9, they say I can talk under water, and I’m proud of that because I couldn’t even form a sentence 11 years ago. Belief from others helped me get here, and now I want to be that person for someone else."</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/DDbZT-bpILa/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/DDbZT-bpILa/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by JELENA DOKIC 🇦🇺🇦🇺🇦🇺 (@dokic_jelena)</a></p> </div> </blockquote> <p>Dokic, who is now a tennis commentator, said she strives to remain positive saying: "You will never hear me say a bad word about a player who loses 6-0, 6-0. I’ll always find something constructive to say."</p> <p>“I’ll say, ‘Not their day, it didn’t work out, got to look forward’. Always something like that, never criticise," she added. </p> <p>Her authentic and kind approach has helped her master her craft and connect with her interviewees on a deeper level. </p> <p>Dokic then went on to explain that she contemplated holding back from sharing parts of her trauma, but decided against it, saying: “I want that you see a person who has gone from victim to survivor, most importantly thriver." </p> <p>"Maybe another 13-year-old girl will think, ‘She did it. I can do it too.’"</p> <p>“I stood in the face of fear from my father to society to media. To come out and tell my story. I want to leave a legacy behind that I turned something bad into good, negative into positive, pain into power. And not even just for myself. But the ability to maybe help someone else."</p> <p>She urged the audience to create safe spaces and reject shame, stigma, and judgment, adding, "Speaking out saved my life. No silence, no shame, no judgment."</p> <p>Dokic concluded with a powerful plea for Australians to combat domestic violence and foster support for vulnerable individuals.</p> <p>“Most importantly the day that we stop talking about the most important issues in our society and we turn our backs to them, that’s when our world and our society ends.</p> <p>“So, if I could leave you with one thing — sharing my story, telling the truth, not being silent, and speaking up saved my life. No shame, no judgement, no stigma, but also no silence.”</p> <p>Dokic received a standing ovation at the end of her hour-long speech. </p> <p><em>Images: Jelena Dokic/ Instagram</em></p>

Mind

Elderly couple's pension predicament sparks heated debate

<p>An elderly couple have sparked a heated debate online after enquiring how they can hold on to their pension payments despite their increasing wealth. </p> <p>The couple are in their 90s and receive a part-age pension payment, while also owning a share portfolio worth around $895,000. </p> <p>In a question to <em><a title="www.smh.com.au" href="https://www.smh.com.au/money/super-and-retirement/our-900-000-share-portfolio-keeps-rising-how-do-we-save-our-pension-20241203-p5kve9.html">Sydney Morning Herald</a></em> money columnist, Noel Whittaker, the couple’s child asked: “With the market going up as it has, they are worried that they will lose their pension and the benefits. Is there anything that they can do so they don’t lose the pension?”</p> <p>You must be 67 years or older to be eligible for the pension in Australia, with the maximum fortnightly payment for a single person is $1,144.40 and $1,725.20 for a couple.</p> <p>However, the pension amount is reduced by 50 cents for every dollar over $212 a person receives in income per fortnight.</p> <p>A couple who are homeowners on a full pension can have $470,000 in combined assets before their pensions are impacted, while a couple who are homeowners on a part pension can have $1,045,500 in assets before their payments are cancelled.</p> <p>Whittaker recommended for the couple to get their furniture valued at “garage sale prices”, rather than replacement prices to keep their assets below the threshold. </p> <p>He also suggested renovating their home, prepaying for their funerals, or making a gift of $10,000.</p> <p>“If they gave a bigger sum of money to the children now, their pension would not be reduced as it would be held as a deprived asset for five years but would not increase in value,” the columnist suggested.</p> <p>The article was quickly posted online, and the couple were met with fierce backlash as one person wrote on X, "Why are 90yo millionaires worried about losing a welfare payment?” while another person joked, “If I go to work and earn money how can I do it and still keep my Centrelink payments please inform me!”</p> <p>Many branded the couple “greedy”, claiming they had more than enough to live on for the rest of their retirement, with one person writing, “Firstly, stop being so greedy. Secondly, live off your money. Ffs.”</p> <p>“I read that this morning, and was shocked at how greedy some people are. $900,000 is more than enough for anyone to live off during their retirement years,” another said.</p> <p>Others suspected it was the child who was concerned, rather than the parents, commenting, “It sounds like it’s the kids worrying they might have to spend their inheritance.” </p> <p><em>Image credits: Shutterstock </em></p>

Retirement Life

Planning for old age? Here’s what the aged care changes mean for you

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/anam-bilgrami-1179543">Anam Bilgrami</a>, <a href="https://theconversation.com/institutions/macquarie-university-1174">Macquarie University</a></em></p> <p>Last week, Parliament passed sweeping reforms to Australia’s aged care system. These “<a href="https://www.health.gov.au/ministers/the-hon-anika-wells-mp/media/once-in-a-generation-aged-care-reforms">once-in-a-generation</a>” changes, set to begin next year on July 1, aim to improve how care is provided to older Australians at home, in their communities and in nursing homes.</p> <p>The new Aged Care Act focuses on <a href="https://insideageing.com.au/new-aged-care-act-passes-parliament-ushering-in-historic-reforms/">improving quality and safety, protecting the rights</a> of older people and ensuring <a href="https://www.myagedcare.gov.au/news-and-updates/big-changes-aged-care-sector">the financial sustainability</a> of aged care providers.</p> <p>A key change is the introduction of a new payment system, requiring wealthier people to contribute more for non-clinical services.</p> <p>If you – or a loved one – are planning for aged care, here’s what the changes could mean for you.</p> <h2>What to expect from the home care overhaul</h2> <p>Over the past decade, there’s been a noticeable shift towards “ageing at home”. The number of Australians using home care has <a href="https://www.gen-agedcaredata.gov.au/getmedia/2fbaacd8-1fbf-4ef5-ab1c-72dfc4c727bf/People-using-aged-care-fact-sheet-2023.pdf?ext=.pdf">more than quadrupled</a>, surpassing those in nursing homes.</p> <p>To meet growing demand, the government is adding <a href="https://www.health.gov.au/ministers/the-hon-anika-wells-mp/media/press-conference-parliament-house-25-november?language=en">107,000 home care places</a> over the next two years, with a goal to reduce wait times to just three months.</p> <p>Starting July 1 2025, <a href="https://www.health.gov.au/our-work/support-at-home/about">Support at Home</a> will replace the <a href="https://www.myagedcare.gov.au/help-at-home/home-care-packages">Home Care Packages</a> program. The table below shows some of the key differences between these two programs.</p> <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=45&auto=format&w=1000&fit=clip"><img src="https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=45&auto=format&w=754&fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=45&auto=format&w=600&h=546&fit=crop&dpr=1 600w, https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=30&auto=format&w=600&h=546&fit=crop&dpr=2 1200w, https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=15&auto=format&w=600&h=546&fit=crop&dpr=3 1800w, https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=45&auto=format&w=754&h=686&fit=crop&dpr=1 754w, https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=30&auto=format&w=754&h=686&fit=crop&dpr=2 1508w, https://images.theconversation.com/files/636472/original/file-20241205-19-phkljj.png?ixlib=rb-4.1.0&q=15&auto=format&w=754&h=686&fit=crop&dpr=3 2262w" alt="" /></a><figcaption><span class="attribution"><span class="source">Department of Health 2024</span></span></figcaption></figure> <p>Home Care Packages are currently delivered under <a href="https://www.myagedcare.gov.au/help-at-home/home-care-packages">four annual government subsidy levels</a>, covering care and provider management costs. Under Support at Home, <a href="https://www.health.gov.au/our-work/support-at-home/features">the number of home care budget levels will double to eight</a>, with the highest level increasing to A$78,000.</p> <p>This aims to provide more tailored support and accommodate those needing higher levels of care.</p> <p>Under the new system, recipients will receive quarterly budgets aligned to their funding level and work with their chosen provider to allocate funds across <a href="https://www.health.gov.au/sites/default/files/2024-11/support-at-home-service-list.pdf">three broad service categories</a>:</p> <ul> <li> <p>clinical care, such as nursing or physiotherapy</p> </li> <li> <p>independence support, including personal care, transport and social support</p> </li> <li> <p>everyday living assistance, such as cleaning, gardening and meal delivery.</p> </li> </ul> <p>Clinical care services will be fully government-funded, as these are crucial to supporting health and keeping people out of hospitals.</p> <p>But recipients will contribute to the costs of independence and everyday living services under a new payment model, reflecting the government’s stance that these are services people have traditionally funded themselves over their lifetimes.</p> <p>This will replace the basic daily fee and income-tested care fee that some people currently pay. Contributions will vary by income and assets (based on the <a href="https://www.servicesaustralia.gov.au/who-can-get-age-pension?context=22526">age pension means test</a>) and by service type.</p> <p>Support at Home also includes additional funding for specific needs:</p> <ul> <li> <p>older Australians with less than three months to live will receive priority access to $25,000 in funding over 12 weeks</p> </li> <li> <p>up to $15,000 will be available for assistive technologies and home modifications, <a href="https://www.health.gov.au/sites/default/files/2024-09/support-at-home-fact-sheet.pdf">eliminating the need</a> to reserve home care budgets for these.</p> </li> </ul> <h2>What if I or my loved one is already receiving a Home Care Package?</h2> <p>If you were receiving a package, on the <a href="https://www.health.gov.au/our-work/hcp/about/how-it-works">waiting list</a>, or assessed as eligible for one on September 12 2024, the government’s “<a href="https://www.health.gov.au/ministers/the-hon-anika-wells-mp/media/once-in-a-generation-aged-care-reforms#:%7E:text=in%20aged%20care-,A%20no%20worse%20off%20principle%20will%20provide%20certainty%20to%20people,greater%20contribution%20to%20their%20care.&text=When%20Home%20Care%20participants%20transition,and%20retain%20any%20unspent%20funds.">no worse off</a>” principle guarantees you won’t pay more under the new system.</p> <p>Current recipients will have their Support at Home budget aligned with their existing package, and any unspent funds will roll over.</p> <h2>How nursing home fees will change</h2> <p>Australia’s nursing home sector is struggling financially, with <a href="https://www.australianageingagenda.com.au/executive/sectors-annual-financial-report-lands/">67% of providers</a> operating at a loss. To ensure sustainability and support upgrades to facilities, the government is introducing major funding changes.</p> <h2>What stays the same?</h2> <p>The Basic Daily Fee, that everyone in nursing homes pays, set at 85% of the basic age pension (currently <a href="https://www.health.gov.au/sites/default/files/2024-09/schedule-of-fees-and-charges-for-residential-and-home-care.pdf">$63.57 a day</a> or $23,200 annually), will not change.</p> <h2>What’s changing?</h2> <p>The government currently pays a Hotelling Supplement of $12.55 per day per resident to cover everyday living services like cleaning, catering and laundry ($4,581 annually).</p> <p>From July 1 2025, this supplement will become means-tested. Residents with annual incomes above $95,400 or assets exceeding $238,000 (or some combination of these) will <a href="https://www.health.gov.au/sites/default/files/2024-09/response-to-the-aged-care-taskforce-residential-care-contributions.pdf">contribute partially or fully</a> to this cost.</p> <p>Currently, residents with sufficient means also pay a means-tested care fee <a href="https://www.myagedcare.gov.au/aged-care-home-costs-and-fees">between $0–$403.24</a> per day. This will be replaced by a “<a href="https://www.health.gov.au/sites/default/files/2024-09/response-to-the-aged-care-taskforce-residential-care-contributions.pdf">non-clinical care contribution</a>”, capped at $101.16 daily and payable for the first four years of care. Only those with assets above $502,981 or incomes above $131,279 (or some combination of these) will pay this contribution.</p> <p>Importantly, no one will pay more than $130,000 in combined contributions for Support at Home and non-clinical care in nursing homes over their lifetime.</p> <h2>Changes to accommodation payments</h2> <p>The way nursing home accommodation costs are paid is also changing from July 1 2025:</p> <ul> <li> <p>residents <a href="https://theconversation.com/lump-sum-daily-payments-or-a-combination-what-to-consider-when-paying-for-nursing-home-accommodation-207405">who pay</a> their room price via a refundable lump sum will have <a href="https://www.health.gov.au/sites/default/files/2024-09/response-to-the-aged-care-taskforce-accommodation-reform.pdf">2% of their payment retained annually</a> by the provider, up to a maximum of 10% over five years. For example, a $400,000 lump sum payment would result in $360,000 being refunded if a person stays five years or more, with the provider keeping $40,000</p> </li> <li> <p><a href="https://www.health.gov.au/sites/default/files/2024-09/response-to-the-aged-care-taskforce-accommodation-reform.pdf">daily accommodation payments</a> (a rent-style interest charge) will no longer remain fixed for the duration of a person’s nursing home stay. Instead, these payments will be indexed twice annually to the Consumer Price Index</p> </li> <li> <p>providers will be able to set room prices up to $750,000 without government approval, an increase from the current $550,000 limit.</p> </li> </ul> <p>People with lower means (those who are fully subsidised by the government for their accommodation costs) will not be affected by these changes.</p> <h2>What if I own my home?</h2> <p>The treatment of the family home in means testing for nursing home costs will <a href="https://www.health.gov.au/sites/default/files/2024-09/response-to-the-aged-care-taskforce-residential-care-contributions.pdf">remain unchanged</a>.</p> <p>Its value is only assessed if no “protected person” (such as a spouse) lives in it, and even then, it’s capped at $206,039 (as at September 20 2024).</p> <h2>What happens to current nursing home residents?</h2> <p>The new rules for contributions and accommodation will apply only to those entering nursing homes from July 1 2025.</p> <p>Existing residents will maintain their current arrangements and be <a href="https://www.health.gov.au/ministers/the-hon-anika-wells-mp/media/once-in-a-generation-aged-care-reforms#:%7E:text=in%20aged%20care-,A%20no%20worse%20off%20principle%20will%20provide%20certainty%20to%20people,greater%20contribution%20to%20their%20care.&text=When%20Home%20Care%20participants%20transition,and%20retain%20any%20unspent%20funds.">no worse off</a>.</p> <h2>Feeling overwhelmed?</h2> <p>These reforms aim to improve care delivery, fairness and sustainability, with the government emphasising that many older Australians – particularly those with <a href="https://www.health.gov.au/ministers/the-hon-anika-wells-mp/media/once-in-a-generation-aged-care-reforms#:%7E:text=in%20aged%20care-,A%20no%20worse%20off%20principle%20will%20provide%20certainty%20to%20people,greater%20contribution%20to%20their%20care.&text=When%20Home%20Care%20participants%20transition,and%20retain%20any%20unspent%20funds.">lower incomes and assets</a> – will not pay more.</p> <p>The government has provided case studies to illustrate how <a href="https://www.health.gov.au/sites/default/files/2024-09/case-studies-support-at-home_0.pdf">home care</a> and <a href="https://www.health.gov.au/sites/default/files/2024-09/case-studies-residential-care_0.pdf">nursing home</a> costs will differ under the new system for people at various income and asset levels.</p> <p>Still, planning for aged care can be daunting. For more <a href="https://www.myagedcare.gov.au/financial-support-and-advice">tailored advice and support</a>, consider reaching out to financial advisors, <a href="https://www.servicesaustralia.gov.au/aged-care-specialist-officer-my-aged-care-face-to-face-services?context=55715">services</a>, or online tools to help you navigate the changes and make informed decisions.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/244816/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><a href="https://theconversation.com/profiles/anam-bilgrami-1179543"><em>Anam Bilgrami</em></a><em>, Senior Research Fellow, Macquarie University Centre for the Health Economy, <a href="https://theconversation.com/institutions/macquarie-university-1174">Macquarie University</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/planning-for-old-age-heres-what-the-aged-care-changes-mean-for-you-244816">original article</a>.</em></p> </div>

Money & Banking

Woman opts to end her own life while waiting for aged care help

<p>A heartbroken son has shared the devastating story of how his chronically-ill mother decided to end her own life rather than endure a months long wait for aged care funding. </p> <p>After a hearing of the Senate Inquiry into the Aged Care Bill, it was determined that tens of thousands of Australians are waiting to receive their home care packages after being approved for the financial support. </p> <p>Home care packages, which are government-funded through MyAgedCare allow Australians to access support in their own home, including nursing, food preparation, cleaning and help with personal hygiene.</p> <p>It is intended to stave off or avoid moving into costly residential aged care, allowing elderly Australians to remain at home longer. </p> <p>However, 2GB's Ben Fordham spoke to one devastated man about his mother Ellen's struggle with accessing her funds, as she ultimately died waiting for her support. </p> <p>"My mum suffered severe COPD for several years while she was waiting for an upgraded package," Mark told the program. </p> <p>COPD is short for chronic obstructive pulmonary disease - a progressive inflammation in the lungs and airways that makes it difficult to breathe.</p> <p>"Her pride wouldn’t allow any of her boys to take care of her or to bathe her so she got approved for the assisted dying and actually a few months ago proceeded with (it)."</p> <p>He added, "She passed while waiting for the upgraded package."</p> <p>Fordham was devastated by the call and the suffering of so many vulnerable people. </p> <p>"We are chasing answers from the Australian government on this because people are dying while waiting for home care packages," he said.</p> <p>"When you’ve got Ellen choosing euthanasia instead, you know that you’ve got a serious problem."</p> <p><em>Image credits: 2GB </em></p> <p class="mol-para-with-font" style="font-size: 16px; margin: 0px 0px 16px; padding: 0px; min-height: 0px; letter-spacing: -0.16px; font-family: Inter, sans-serif;"> </p>

Caring

102-year-old woman fulfils bucket list dream of visiting Australia

<p>A 102-year-old woman has successfully fulfilled her bucket list dream of visiting all seven continents with the help of two Youtubers. </p> <p>Dorothy Smith, who lives in a retirement home in San Francisco, had travelled all over the world except Australia. </p> <p>When the guys behind the YouTube channel <em>Yes Theory,</em> Staffan Taylor and Ammar Kandil heard about this, they were determined to make her dream come true.</p> <p>The two men, who met her in the retirement village, asked her "‘is there anything on your bucket list you haven’t ticked off yet?’ and she said, ‘I’ve been to six continents but I’ve never been to Australia,’” <em>Yes Theory</em> filmmaker Staffan Taylor explained.</p> <p>The centenarian recalled how she received a note from them. </p> <p>“He gave me this little piece of paper that said something about ‘dreams come true’,” Dorothy told <em>Sunrise </em>on Tuesday.</p> <p>“I showed it to a friend, and they said, ‘look, there is no signature, there is no telephone number, there is no address — it’s fake’,” she added.</p> <p>But it wasn't a scam and with the help of Destination NSW and Qantas, the Youtubers made her dream come true, and shared a clip of her experience online. </p> <p>She chose Sydney as her Aussie destination because of the Opera House, which she is twice the age of. </p> <p>“This is like Disneyland for grown ups,” she joked while visiting the iconic landmark.</p> <p>She also visited visited Wild Life Sydney Zoo to see some koalas and kangaroos, the Botanic Gardens, the Museum of Contemporary Art, and went for a cruise on the harbour. </p> <p><iframe title="YouTube video player" src="https://www.youtube.com/embed/38PwG3zGDDI?si=dqhuCIqOoKfokdCq" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p>She described Aussies as “charming” and complimented the food, scenery and weather. </p> <p>“These two gentlemen have been delightful, and there is a whole crew, and each one is as nice as the other, and they have been around this town very well,” she told <em>Sunrise</em>. </p> <p>“It’s just beautiful — I’ve seen things like the zoo and the real animals.</p> <p>“It is much more metropolitan (than I would have thought), and the people are charming,” she added. </p> <p>The centenarian said it is "never too late" for a new adventure, saying: “You can either rust out or wear out and I’m trying to wear out rather than rust out." </p> <p><em>Yes Theory</em> co-founder Ammar Kandil who went on the trip with Dorothy and her daughter, said he was in awe of the centenarian's curiosity during the trip and had been inspired by her. </p> <p>“One of the cornerstones of the experiences in our videos is actually whenever we go somewhere, we always try to ask the elders and get a lot of the wisdom out of them from their life experiences,” he said.</p> <p>“Staffan (and I) had the opportunity to double down and do a full episode on elders, only to meet the most epic one of all (Dorothy) — it doesn’t get better.</p> <p>“(As soon as we heard) we just went for it, and it was a no-brainer — as soon as she said she hadn’t been to Australia, we thought God bless her soul.</p> <p>“She is so powerful and still moves, and if anyone can go to Australia at 102 years old, it is Dorothy.”</p> <p>“Even at 102 years old she is still appreciating everything she is seeing,” he added. </p> <p><em>Images: Yes Theory/ Youtube</em></p> <p> </p>

Retirement Life

5 retirement derailers and how to avoid them

<p>Retirement is often called our “golden years”, the time we can enjoy the fruits of our working lives. Not everything goes to plan, and five particular issues can derail even the best laid retirement plans – regardless of whether they hit before or post retirement. Avoiding the worst effects involves preparing for the worst and hoping for the best.</p> <p>Remember that good retirement planning involves impartial advice to identify risks, and strategies to address them, that you may not have considered. So, check in with your financial adviser, accountant and family lawyer to ensure you have all your bases covered.</p> <p><strong>#1. Relationship breakdowns</strong></p> <p>Separations and divorces see you shift from two incomes to one, joint assets are split (potentially even sold), and acrimonious splits result in costly legal battles. Furthermore, elder abuse affects one in six older Australians, the Australian Institute of Health and Welfare notes. Adult children, siblings and close friends are among the perpetrators. This could involve financial, physical, emotional or other forms of abuse and control.</p> <p><span style="text-decoration: underline;"><em>Solution:</em></span> Maintain financial independence. Not everything has to be shared – it is good to have your own income, savings, superannuation and investments in addition to joint assets. A prenuptial agreement helps by outlining what each partner came into the relationship with.</p> <p>Open communication is crucial, as is active participation in financial decisions – two pairs of eyes are better than one. Keep super beneficiaries updated. I’ve seen people unwittingly gift their ex their super, leaving their current partner with nothing, because these details weren’t updated post-separation. </p> <p><strong>#2. Partner’s premature death </strong></p> <p>Sudden deaths from an accident, illness, natural disaster, crime or other unforeseen cause not only take someone before their time, but can cripple those left behind. This is especially true where the departed was the primary or sole breadwinner, often forcing their partner to retire much later.</p> <p><span style="text-decoration: underline;"><em>Solution:</em></span> Don’t stick your head in the sand. Expect the unexpected and plan accordingly. Life insurance is perhaps the most obvious form of protection here. It can be taken out within your super, so it needn’t touch your everyday finances.Ensure everyone’s wills and estate planning are up-to-date and accessible, saving valuable time to finalise estate transfers and financial access for surviving beneficiaries.</p> <p><strong>#3. Chronic health problem</strong></p> <p>Whether it’s cancer, dementia (especially early on-set), or any other chronic condition, the problem here (over and above your health) is two-fold: healthcare costs suddenly soar, while ability to earn an income ceases – temporarily or permanently. You may even be forced into early retirement, draining your nest egg earlier than planned – doubly so if your partner also must retire to care for you.</p> <p><span style="text-decoration: underline;"><em>Solution:</em></span> Have a plan B. Fallback options are invaluable, such as health insurance to offset medical costs and an emergency fund for paying bills while undergoing treatment. Don’t sell investments unless you absolutely have to – they can generate passive income now while offering longer-term capital growth.</p> <p><strong>#4. Major financial setback</strong></p> <p>Financial setbacks have numerous causes – natural disasters, scams, business failures, investment losses, gambling addictions. However. the results are often the same – financial stress and delayed retirement.</p> <p><span style="text-decoration: underline;"><em>Solution:</em></span> Act quickly. Of course, prevention is best, but not everything is preventable. If you do suffer a major setback, fast and decisive action is crucial – both to stem the losses and put your recovery into action ASAP. See what can be recovered. Banks can put a stop on withdrawals and cards. Revisit protections, such as insurances and back-up plans. </p> <p>Emergency grants and assistance are offered by governments and charities during disasters. Get support – financial setbacks are stressful. Don’t compound the pain by letting your mental and physical health slide.</p> <p><strong>#5. Insecure housing</strong></p> <p>We all know the rental market is tight. It’s even harder for those in retirement: landlords prioritise tenants in paid employment; rents consume a larger share of retirement income than home ownership. Then there are ownership considerations: joint tenants versus tenants in common. If your partner dies, will you automatically inherit ownership or be forced to move?</p> <p><span style="text-decoration: underline;"><em>Solution:</em></span> Do your best to get on the property ladder. That may require some creative thinking. Consider cheaper markets from where you live; entry-level “renovator’s delights” to improve over time; pooling funds to buy jointly with trusted family or friends. Even if you rent out the property, you have the option to move in should you find yourself otherwise homeless.</p> <p>Plus, you have a stable investment over and above your super. Also, consider ongoing maintenance costs and tax implications. Owning or inheriting a property is counterproductive if you can’t afford its upkeep or mortgage repayments.</p> <p><em><strong>Helen Baker is a licensed Australian financial adviser and author of On Your Own Two Feet: The Essential Guide to Financial Independence for all Women. Helen is among the 1% of financial planners who hold a master’s degree in the field. Proceeds from book sales are donated to charities supporting disadvantaged women and children. Find out more at <a href="http://www.onyourowntwofeet.com.au/">www.onyourowntwofeet.com.au</a></strong></em></p> <p><em><strong>Image credits: Shutterstock</strong></em></p>

Money & Banking

NRL legend explains why he's retiring after 33 years

<p>NRL legend Paul Vautin has revealed the exact moment he knew his time on-air was over, just days after announcing his retirement. </p> <p>The 65-year-old shocked the sports world on Sunday when he confirmed his career on TV was coming to an end, saying he's "run out of petrol” and would not be continuing with his job with Channel 9 into 2025. </p> <p>Speaking candidly in the days after the shock announcement, Vautin - who has affectionally been known as Fatty during his career - detailed the exact moment he realised it was time to walk away.</p> <p>“Something changed this year. I’d be driving up in three hours of traffic on a Friday afternoon going ‘oh my god what am I doing?’” he said on SEN’s <em>The Run Home with Joel and Fletch</em>.</p> <p>“In the end I just felt as though I’d rather be at home watching the footy on a Friday night than working on it. I still love the game immensely but I just thought ‘you know what I think I’m done’."</p> <p> </p> <p>“There was one particular moment when the Brisbane Broncos were playing the Roosters on a Friday night at Suncorp and look it was a pretty good game, I was commentating with Joey and we were having a good time."</p> <p>“Then 20 minutes into the second half I was looking out at the field going, ‘Oh my god I am so bored’. I drove home thinking wow that had never happened before and I knew then it was the beginning of the end.”</p> <p>While fans are hopeful the NRL icon will reverse his decision and return to commentary, the 65-year-old says he has no intention of working again.</p> <p>“I’ll let you in on a little secret. I will never work again. I’m done. I’m not looking for work,” Vautin said.</p> <p>“No way. I don’t want to do anything. I don’t want to do radio, podcasts. I don’t want to do anything. I’m happy.”</p> <p><em>Image credits: Nine/SplashNews.com/Shutterstock Editorial</em></p>

Retirement Life

Life-support of 16-year-old turned off after deadly snake bite

<p>Beau Horan, 16, was in the backyard of his family home in Gladstone, Queensland on Monday afternoon when an eastern brown snake bit him on the leg. </p> <p>The teenager wasn't aware that he had been bitten, and it was only when he collapsed that his family knew something was seriously wrong. </p> <p>"By the time they found him collapsed, they called an ambulance and it was only then they realised he'd been bitten by a snake," family friend Shaun Connolly told <em>Yahoo News</em>.</p> <p>Beau was rushed to a nearby hospital before he was medically airlifted to Brisbane where he was put on a life-support machine. </p> <p>"I'm going off what his mum has told me... she's distraught as you can imagine," Connolly said. "We don't know too much what the circumstances were, but we think he wasn't aware he had been bitten," Shaun said.</p> <p>Brown snakes are extremely venomous and responsible 41 per cent of snake bites in the country. While fatalities remain relatively low, with two deaths reported on average each year, the potency of their venom is incredibly strong, containing severe neurotoxins that result in progressive paralysis and heart failure.</p> <p>The family has since had to make the heartbreaking decision of turning off Beau's life support machine, with his mum, Bek Eddy, and two sisters having to cover the unexpected medical and funeral costs. </p> <p>Connolly has set up a <a href="https://www.gofundme.com/f/the-tradgic-loss-of-16-year-old-beau-horan?cdn-cache=0" target="_blank" rel="noopener">GoFundMe</a> page to help alleviate some of the pressure for the family during these uncertain times. </p> <p>"It's just so sad," Shaun said.</p> <p>Beau's family have described him as a "vibrant, compassionate [and] a loving young man" who had a "bright future ahead of him", and they have been left with "indescribable emptiness" following his death. </p> <p><em>Image: GoFundMe</em></p>

Caring

Australia's most decorated Olympian drops huge news

<p>Australia's most decorated Olympian, Emma McKeon has announced her retirement from swimming on Monday. </p> <p>After an incredible career that spanned across three Olympics and yielded 14 Olympic medals, including six golds, the Olympic champion announced her retirement from the pool in a social media post. </p> <p>"Today I am officially retiring from competitive swimming," shared on Instagram.</p> <p>"Leading into Paris, I knew it would be my last Olympics, and the months since have given me time to reflect on my journey, and think about what I wanted my future to look like in swimming."</p> <p>"I am proud of myself for giving my swimming career absolutely everything, both physically and mentally," she continued. </p> <p>"I wanted to see what I was capable of - and I did. Swimming has given me so much. From the dream igniting at 5 years old, right through to my third Olympic Games - I have so many lessons, experiences, friendships and memories that I am so thankful for."</p> <p>Mckeon made her Olympic debut at the Rio Olympics in 2016, winning gold as a member of the women's 4x100 freestyle relay team and claiming four medals overall. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/DCxSXAXyE7r/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/DCxSXAXyE7r/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Emma McKeon (@emmamckeon)</a></p> </div> </blockquote> <p>In 2020, during the Tokyo Olympics she took over as Australia's most decorated Olympian, a title that was previously held by Ian Thorpe, after bringing home four gold medals by triumphing in the 50m freestyle, 100m freestyle, 4x100m freestyle relay and 4x100m medley relay. </p> <p>She won seven medals in total in the 2020 Olympics. </p> <p>In this year's Paris Olympics, she brought home another three medals including one gold as a member of Australia's 4x100m freestyle team.</p> <p>"Along with every person who supported me, worked hard with me, and cheered me on. THANKYOU," McKeon said in her post.</p> <p>"Now I am excited to see how I can push myself in other ways, and for all the things that life has in store."</p> <p>Beyond the Olympics, McKeon has been an eight-time world record holder in relay events with three current and five former records. </p> <p>She has also won 14 gold medals across the 2014, 2018 and 2022 Commonwealth Games. </p> <p>Swimming Australia chief executive Rob Woodhouse, who is McKeon's uncle, praised the Olympic champion. </p> <p>"Emma will be remembered in the same vein as Dawn [Fraser], Shane [Gould], Susie [O'Neill] and Murray [Rose], Kieren [Perkins] and Thorpey [Ian Thorpe] — that she was one of our greatest," Woodhouse said in a Swimming Australia statement.</p> <p>"From a personal point of view, watching her Tokyo campaign and in particular watching her win gold in the 100m freestyle was one of the greatest races I have ever watched, but I have also loved watching her advocate for those coming up through the ranks.</p> <p>"She will also be remembered for how she represented swimming. The standards she set in and out of the water were second to none, and she has a lifelong love of the sport, so she won't be disappearing from swimming."</p> <p><em>Images: DAVE HUNT/EPA-EFE/ Shutterstock Editorial</em></p>

Retirement Life

Former William Tyrrell suspect changes story

<p>Paul Savage, an 80-year-old pensioner who was once questioned by detectives over the disappearance of William Tyrrell, has shared a different version of his actions to what he previously told police. </p> <p>Savage told news.com.au's podcast on the case <em>Witness: William Tyrrell</em>, that he spotted part of a child’s Spider-Man costume – matching the one William was famously last seen wearing – a day earlier than he had reported to police.</p> <p>In 2017, detectives ran a covert surveillance operation while Savage was being pursued as a person of interest. At the time, they set up a Spider Man suit on the bushtrack the pensioner walked each day near his Benaroon Dr home. </p> <p>On the first day of the sting, the surveillance team saw him stop and look in the direction of the suit for 12 seconds before continuing on.</p> <p>Detectives believed Savage had seen the suit, but he insisted that he did not see it until the second day it was there, saying: “I’ve never seen it the day before.</p> <p>“Why would I leave it a day and then go down and ring up? Why would I do that?”</p> <p>The 80-year-old has now told news.com.au that he did see part of the suit on the first day, but as it was only the top, he wasn't sure if it was William's and thought to himself “I don’t know about that”, he claimed.</p> <p>On the second day when he said he saw the whole suit, Savage "thought it was probably his [William's]." </p> <p>When asked why he didn't tell police of his sighting on the first day, he told the podcast: “I’ve left it a bit longer than I should have but it will come out eventually.”</p> <p>The podcast also revealed the secret police recordings made inside the pensioner's house, which were previously tendered in court. </p> <p>The police had been listening in to a bug in Savage's home and car for several weeks and continued to use audio surveillance on him until November 2017 following his police interview. </p> <p>Savage, who had lost his wife in his mid 70s, would often speak to himself or appeared to be talking to her. In one of the recordings after the police interview, he was recorded saying: "Make sure you don’t tell anyone, Love,” the court heard.</p> <p>“They’re right after me. Don’t tell anyone, Love. Please, they’re right after me. Sorry,” he continued. </p> <p>At other times he was heard saying: “I couldn’t hurt a kid,” and later “You’re sick. You bastards want to pin it on me. You can’t do your job so you want to pin it on me." </p> <p>Savage, who lives across the road from where William vanished, has never been charged and denies any knowledge of what happened to him. </p> <p>He also told the publication that police had not formally spoken with him after former lead detective Gary Jubelin, who questioned him, was taken off the case. </p> <p>He has never been officially informed whether he is still a person of interest in their investigation. </p> <p><em>Images: news.com.au</em></p>

Legal

"You made me enjoy the game": Federer's emotional retirement letter to Nadal

<p>Roger Federer has penned an emotional tribute to Rafael Nadal ahead of his retirement, reflecting on their stellar careers together. </p> <p>Nadal’s career officially came to an end when Spain was defeated 2-1 by the Netherlands in the Davis Cup quarter-final in Malaga on Wednesday morning, with Nadal in tears as he stepped onto the court for the final time. </p> <p>Thousands of tributes poured in for Nadal as his retirement officially began, but Federer's tribute quickly went viral for his emotional words.</p> <p>“As you get ready to graduate from tennis, I’ve got a few things to share before I maybe get emotional,” Federer said. </p> <p>“Let’s start with the obvious: you beat me - a lot. More than I managed to beat you. You challenged me in ways no one else could. On clay, it felt like I was stepping into your backyard, and you made me work harder than I ever thought I could just to hold my ground."</p> <p>“You made me reimagine my game - even going so far as to change the size of my racquet head, hoping for any edge. I’m not a very superstitious person, but you took it to the next level. Your whole process. All those rituals."</p> <p>“Assembling your water bottles like toy soldiers in formation, fixing your hair, adjusting your underwear … All of it with the highest intensity. Secretly, I kind of loved the whole thing. Because it was so unique - it was so you."</p> <p>“And you know what, Rafa, you made me enjoy the game even more. OK, maybe not at first. After the 2004 Australian Open, I achieved the No. 1 ranking for the first time. I thought I was on top of the world. And I was - until two months later, when you walked on the court in Miami in your red sleeveless shirt, showing off those biceps, and you beat me convincingly."</p> <p>"All that buzz I’d been hearing about you - about this amazing young player from Mallorca, a generational talent, probably going to win a major someday - it wasn’t just hype."</p> <p>“We were both at the start of our journey and it’s one we ended up taking together. Twenty years later, Rafa, I have to say: What an incredible run you’ve had. Including 14 French Opens - historic! You made Spain proud … you made the whole tennis world proud."</p> <p>“And then there was London – the Laver Cup in 2022. My final match. It meant everything to me that you were there by my side – not as my rival but as my doubles partner."</p> <p>“Sharing the court with you that night, and sharing those tears, will forever be one of the most special moments of my career.”</p> <p>Federer signed off the 585-word tribute from “your fan Roger”.</p> <p><em>Image credits: ANDY RAIN/EPA-EFE/Shutterstock Editorial </em></p>

Retirement Life

How hip pain led Sydney karate master to life-changing weight loss journey

<div> <p>Sydney-based karate instructor and personal trainer Glenn Stephenson knows the toll that joint pain and extra weight can take on physical activity. Despite decades of experience as a martial arts coach, Glenn found himself increasingly limited by severe hip pain and unwanted weight gain.</p> </div> <div> <p>In 2021, at 95 kilograms, the 64-year-old’s arthritis and reduced mobility affected not only his work but also his confidence. “I couldn’t move around like I wanted to, and as a master instructor, it felt wrong to be teaching students while carrying so much extra weight,” he admits.</p> </div> <div> <p>Glenn’s pain and discomfort prompted him to make a drastic change. Instead of resorting to extreme dieting, he adopted a more sustainable approach to weight loss to reduce joint and liver inflammation, and regain his mobility. He shed 20 kilograms and now walks four kilometres daily. “I can move better, my mental health has improved, and I feel more capable of guiding my students,” he says.</p> </div> <div> <p>Today, Glenn encourages others struggling with weight to take a balanced approach to fitness and health. “I look the part now, which gives me confidence as a master instructor to show my students that staying active is achievable at any age.”</p> </div> <div> <p>Dietitian Kirby Sorenson, from health platform <a title="https://www.getmosh.com.au/?utm_term=mosh&utm_campaign=Cross_Search_Brand_Mosh&utm_source=paid-search&utm_medium=adwords&utm_content=100740202037&hsa_acc=5792635568&hsa_cam=1701000406&hsa_grp=100740202037&hsa_ad=697110582898&hsa_src=g&hsa_tgt=kwd-295213997936&hsa_kw=mosh&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gclid=CjwKCAiAxKy5BhBbEiwAYiW--5qfGzQVQBG-CmA6baVMEeP5Zmk_oB_GOstA1n2vabFrLzbeDrEEnxoCM4YQAvD_BwE" href="https://www.getmosh.com.au/?utm_term=mosh&utm_campaign=Cross_Search_Brand_Mosh&utm_source=paid-search&utm_medium=adwords&utm_content=100740202037&hsa_acc=5792635568&hsa_cam=1701000406&hsa_grp=100740202037&hsa_ad=697110582898&hsa_src=g&hsa_tgt=kwd-295213997936&hsa_kw=mosh&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gclid=CjwKCAiAxKy5BhBbEiwAYiW--5qfGzQVQBG-CmA6baVMEeP5Zmk_oB_GOstA1n2vabFrLzbeDrEEnxoCM4YQAvD_BwE" data-outlook-id="bc4b923a-a4a3-4af0-80db-e837cd64b4c7">Mosh</a>, is encouraging Australians to ditch the Body Mass Index (BMI) in favour of more modern diagnostics to determine the risk of disease linked to higher body fat, declaring it’s unfairly categorising people as being overweight.</p> </div> <div> <p>Ms Sorenson says knowing your Body Roundness Index (BRI) as well as your Basal Metabolic Rate (BMR) can more accurately predict the risk of diseases like high blood pressure, type 2 diabetes and heart disease because it works out body fat levels based on height and waist circumference, rather than the BMI method which relies on height and weight.</p> </div> <div> <p>“BMI has long been criticised for inaccurately categorising people as overweight or obese because it doesn’t differentiate between those who carry a lot of muscle and individuals with fat in the wrong places,” Ms Sorenson says.</p> </div> <div> <p>“The problem is that it only looks at overall weight, while the BRI focuses on fat held around the abdomen which is the riskiest fat in terms of overall health.</p> </div> <div> <p>Once the BRI is determined, Ms Sorenson says it can help to know your Basal Metabolic Rate, which is largely determined by your total lean mass to help determine a healthy path to maintaining a healthy weight range.</p> </div> <div> <p>“The basal metabolic rate or BMR gives you an idea of how many calories your body burns doing the bare minimum; breathing, blood circulation, brain and nerve function. It can vary greatly from person to person, which explains why individual weight loss journeys can be so different,” Ms Sorenson said.</p> </div> <div> <p>For more information visit Moshy’s online <a title="https://www.getmoshy.com.au/weight-loss/basal-metabolic-rate-calculator?srsltid=AfmBOoobS-PiI_4sJn2ykpEG6vzq6qkvQXammfLv4Rm-mS5nwll6EN0m" href="https://www.getmoshy.com.au/weight-loss/basal-metabolic-rate-calculator?srsltid=AfmBOoobS-PiI_4sJn2ykpEG6vzq6qkvQXammfLv4Rm-mS5nwll6EN0m" data-outlook-id="800f9af2-0a34-4ac4-801b-d16714c7ec2e">BMR calculator</a>.</p> <p><em>Image credits: Supplied</em></p> </div>

Body

Major driver's licence change for Victorian drivers

<p>A major drivers licence change has been implemented in Victoria. </p> <p>Up to 800,000 learner and provisional drivers in the state will soon have electronic access to their licence in a bid to make "it easier for them to go about their lives". </p> <p>They join the 1.2 million motorists in the state who already have the capability to access their licence digitally, a feature that was only introduced in Victoria in May this year. </p> <p>While the digital licences are optional, the state government said that feedback from the public has been overwhelmingly positive.</p> <p>Like other digital licences, it features a highly secure, timed QR code" that can be scanned by businesses and other authorities to verify authenticity and prevent fraudulent use.</p> <p>Victoria Minister for Roads and Road Safety Melissa Horne said the initiative aims to simplify life for young drivers in the state. </p> <p>"We’ve seen more than 1.2 million Victorians access their licence on their phones since we launched this technology in May, and I’m sure we’ll continue to see a strong take up from our younger drivers," she said. </p> <p>The licences can also be updated in real-time if there are changes to conditions, personal information or if a licence has been cancelled or suspended. </p> <p>The state government is also working with venues to ensure licences are compatible with major scanning technology making it easier for both customers and venues across Victoria.</p> <p><em>Image: Shutterstock</em></p> <p> </p>

Legal

New research calls for later-in-life driving lessons

<p>New research has shown that older drivers should be coming forward to test and update their driving skills to keep people safer on the road, and keep senior drivers behind the wheel for longer. </p> <p>A new website launched by the University of New South Wales (UNSW) and neuroscience institute NeuRA aims to help drivers aged in their 50s and above stay safe when driving, while also helping to update their skills to keep them on the roads for longer. </p> <p>Cognitive aging expert and UNSW professor Kaarin Anstey told <em><a href="https://www.9news.com.au/national/how-old-is-too-old-to-drive-in-australia-new-research-shows-ageing-motorists-should-have-driving-lessons/6a470fa9-f0c3-4571-a229-672e689f1e76" target="_blank" rel="noopener">9News</a></em> later-in-life driving lessons were crucial as our population grows and ages.</p> <p>"We obviously want people to stay on the road as long as it's safe for them to do so. And that's the issue: they have to be safe on the road," Anstey explained.</p> <p>"That's the point of the website, to empower older drivers, family members and health professionals."</p> <p>"We've been working on this issue of older drivers for over 20 years because the second biggest cause of injury in older adults is motor vehicle accidents or crashes (after falls)."</p> <p>Anstey said her research in <a href="https://www.unsw.edu.au/newsroom/news/2024/11/should-age-determine-how-long-drive-car" target="_blank" rel="noopener">The Better Drive Study</a> analysed how the driving habits of older motorists changed if they had a refresher course. </p> <p>"A lot of people got their licence in an era where the cars were different, the roads were different, the road rules were different," she said.</p> <p>"We just feel there's a certain amount of improvement that probably all of us, not just the older age group but lots of people, could benefit in refreshing their driving skills."</p> <p>Anstey's pilot study, that followed motorists aged over 65 over 12 months, found older people were more likely to develop bad habits such as not checking blind spots or not keeping up to date with key road rules.</p> <p>She said people who did the driving lessons had a "big improvement" in their safety on the road.</p> <p>Later-in-life lessons could also identify if a person should be looking at giving up their licence, as Anstey added, "Sometimes there's people who we find who are not very safe drivers, or who have an impairment that they may not have been aware of."</p> <p>When asked what they thought of the initiative, some older drivers told <em>9News</em>, "I think it's a good idea, there are some older people who definitely need a refresher but there are some that are still quite good."</p> <p>"I'd rather not go through those grills but I guess for everyone's safety it's a very good thing," another added.</p> <p><em>Image credits: Shutterstock</em></p>

Travel Trouble

110-year-old woman reveals the secret to a long life

<p>Perth woman Bridget Grocke, who has just celebrated her 110th birthday, has revealed the very Aussie secret to her longevity. </p> <p>Ms Grocke, who has lived through two World Wars, the Great Depression, the Space Race, and the Information Age, is officially one of Australia's oldest residents. </p> <p>For sixty years, she has credited her old age to one glass of Emu Export beer everyday, as she chose a glass of the Aussie tipple over a slice of cake at her birthday party on Wednesday.</p> <p>“If there was a whole heap of beer and I was asked which one is your favourite I’d have to say this,” she told 9News as she held a glass of bush chook in her hand.</p> <p>“I’ve always known it. It tastes good. Cheers to Emu Export.”</p> <p>Born in Western Australia on November 18th 1914, Bridget spent her early years in Kalgoorlie and moved all across WA as the family followed her father’s work as an engine driver.</p> <p>Then at the age of 18, she took the leap and moved to Perth on her own. </p> <p>Ms Grocke spent her years working in fashion and customer service, also building her own family of four children with her husband, Jim, who she married at St Joseph’s Catholic Church in Subiaco in 1942.</p> <p>Despite losing her husband in 1985 and two of her children, Ms Grocke is surrounded by the love of her remaining son and daughter, 10 grandchildren, and 10 great grandchildren.</p> <p>Other than one of her beloved beers a day, Ms Grocke attributed her long life to her loving family, and her word of advice to younger generations was “if you’re nice to people they will be nice to you”.</p> <p>Ms Grocke’s daughter Jan Robertson said her mother’s adventurous spirit and loving family had kept her young at heart.</p> <p>“Mum was very easy going and she was strict, of course, but she always gave you the right path,” she said.</p> <p>“She has always been well. The only thing she got done was her cataracts at 100, before that she hadn’t been in hospital since childbirth.”</p> <p><em>Image credits: Nine News</em></p> <div class="more-coverage-v2" style="box-sizing: inherit; margin-bottom: 0px; border-top-width: 1px; border-top-style: solid; border-top-color: #e0e1e2; float: right; margin-left: 16px; max-width: 40%; padding: 16px 0px;"> </div>

Caring

105-year-old shares the secret to longevity

<p dir="ltr">A 105-year-old woman has celebrated her birthday by sharing her two secrets for a long, prosperous and stress-free life. </p> <p dir="ltr">Kathleen Hennings, who lives in a care home in Cheltenham, England, celebrated her 105th birthday with her family, friends and other residents, as she shared some valuable life advice. </p> <p dir="ltr">Kathleen was born in 1919 and had a successful career as an accountant, spending her free time watching operas and ballets at London’s Royal Opera House. </p> <p dir="ltr">Reflecting on her many happy years, Kathleen revealed the secret to living a long life as, “Drink Guinness and don’t marry!”</p> <p dir="ltr">The centenarian was first introduced to Guinness by her parents and her brother, and quickly fell in love with the dark Irish stout, drinking it religiously throughout her life. </p> <p dir="ltr">This is not the first time Kathleen has offered up this advice, and as a result, was treated to some gifts from Guinness as a birthday present. </p> <p dir="ltr">Kathleen was given a hamper by Guinness with pint glasses, a kitchen apron, slippers, chocolates, and, of course, plenty of the famous Irish drink. </p> <p dir="ltr">Commenting on her special birthday, Kathleen said: “It was so nice to see my lovely friends and neighbours. I’ve been spoiled. Thank you so much.”</p> <p dir="ltr"><em>Image credits: Facebook</em></p>

Retirement Life

How to complain about aged care and get the result you want

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/jacqueline-wesson-1331752">Jacqueline Wesson</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/lee-fay-low-98311">Lee-Fay Low</a>, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p>It can be hard to know what to say, or who to talk to, if you notice something isn’t right for you or a loved one in residential aged care.</p> <p>You might have concerns about personal or medical care, being adequately consulted about changes to care, or be concerned about charges on the latest bill. You could also be concerned about theft, neglect or abuse.</p> <p>Here’s how you can raise issues with the relevant person or authority to improve care and support for you or your loved one.</p> <h2>Keep records</h2> <p>You can complain about any aspect of care or service. For instance, if medical care, day-to-day support or financial matters do not meet your needs or expectations, you can complain.</p> <p>It is best to act as soon as you notice something isn’t right. This may prevent things from escalating. Good communication helps get better results.</p> <p>Make written notes about what happened, including times and dates, and take photos. Try to focus on facts and events. You can also keep a record of who was involved and their role.</p> <p>Keep track of how the provider responded or steps taken to resolve the issue. Write notes of conversations and keep copies of emails.</p> <h2>Who do I complain to?</h2> <p><strong>Potential criminal matters</strong></p> <p>If you have concerns about immediate, serious harm of a criminal nature then you should contact the police, and your provider immediately. These types of serious incidents include unreasonable use of force or other serious abuse or neglect, unlawful sexual contact, stealing or unexpected death.</p> <p>The provider may have already contacted you about this. They are required to report such <a href="https://www.agedcarequality.gov.au/consumers/serious-incident-response-scheme">serious incidents</a> to both the Aged Care Quality and Safety Commission within 24 hours, and to the police.</p> <p><strong>Other matters</strong></p> <p>For other matters, talk to the care staff involved. Try to find out more detail about what happened and why things went wrong. Think about what you expect in the situation.</p> <p>Then talk to the most senior person in charge, to see if they can make changes so things don’t go wrong in the future. This person may be called the nursing unit manager, care manager or care director.</p> <p>Providers must acknowledge and investigate your complaint, tell you their findings and actions taken, and follow up to see if you are satisfied.</p> <p>If you would like support to talk to the provider, the <a href="https://opan.org.au">Older Persons Advocacy Network</a> can help. This free service provides independent and confidential support to help find solutions with the aged-care provider. The network can also help you lodge a formal complaint.</p> <h2>How to I lodge a formal complaint?</h2> <p>If you are not satisfied with the way your provider responded, you can lodge a complaint with the <a href="https://www.agedcarequality.gov.au">Aged Care Quality and Safety Commission</a>.</p> <p>Be prepared to submit the facts and events, plus emails and correspondence, you have already collected. Think about what you want to happen to resolve the complaint.</p> <p>Each complaint is handled individually and prioritised depending on the risks to you or your loved one. The commission will start its processes within one business day when complaints are urgent. The resolution process took <a href="https://www.agedcarequality.gov.au/sites/default/files/media/acqsc-annual-report-2020-21.pdf">an average 40 days</a> in 2020-21.</p> <p>You can complain confidentially, or anonymously if you feel safer. But the commission may not be able to investigate fully if it’s anonymous. Also, there are limits to what the commission can do. It cannot ask providers to terminate someone’s employment, or provide direct clinical advice about treatment.</p> <p>Sometimes the commission has issued a “non-compliance” notice to the provider (for a failure to meet quality standards), and action may again <a href="https://www.abc.net.au/news/2022-05-02/aged-care-complaint-about-southern-cross-care-young/101009716">be limited</a>. So it is a good idea to check the <a href="https://www.myagedcare.gov.au/non-compliance-checker">non-compliance register</a> beforehand to see if your provider is listed.</p> <h2>What do others complain about?</h2> <p>From October to December 2021, <a href="https://www.agedcarequality.gov.au/sites/default/files/media/acqs-sector-performance-data-oct-dec-2021.pdf">about a third</a> of Australian nursing homes had a complaint made to the commission against them. Some had more than one complaint. More than half of these complaints were lodged by family, friends or other consumers.</p> <p>The top reasons for complaints were about:</p> <ul> <li> <p>adequacy of staffing</p> </li> <li> <p>medication administration or management</p> </li> <li> <p>infectious diseases or infection control</p> </li> <li> <p>personal and oral hygiene</p> </li> <li> <p>how falls are prevented and managed</p> </li> <li> <p>consultation or communication with representatives and/or family members.</p> </li> </ul> <h2>What if I’m still not happy?</h2> <p>If you’re not happy when you receive the commission’s outcome, you can request a review with 42 days.</p> <p>You can also request the <a href="https://www.ombudsman.gov.au">Commonwealth Ombudsman</a> to review the complaint if you’re not satisfied with the commission’s decision or the way the commission handled your complaint.</p> <h2>Remember, you have a right to complain</h2> <p>The <a href="https://agedcare.royalcommission.gov.au">Aged Care Royal Commission</a> spotlighted the neglect and substandard care that can occur in nursing homes. Despite attempts to <a href="https://www.health.gov.au/resources/publications/concepts-for-a-new-framework-for-regulating-aged-care">lift the standard of aged care</a>, we know residents and carers still have concerns.</p> <p>Residents, and their representatives or families, have a legal <a href="https://www.agedcarequality.gov.au/consumers/standards/resources">right to speak up and complain</a>, free from reprisal or negative consequences. This right is also reflected in the <a href="https://www.agedcarequality.gov.au/consumers/consumer-rights">Charter of Aged Care Rights</a>, which providers are legally required to discuss with you and help you understand.</p> <h2>Moving to another facility</h2> <p>If you have exhausted all avenues of complaint or feel conditions have not improved, you may decide to move to another provider or facility, if available. This option may not be possible in rural areas.</p> <p>This is a difficult decision. It takes time, as well as financial and emotional resources. Starting again with a new provider can also be disruptive for everyone, but sometimes it may be the right choice.</p> <hr /> <p><em>Contact the <a href="https://opan.org.au">Older Persons Advocacy Network</a> on 1800 700 600, the <a href="https://www.agedcarequality.gov.au">Aged Care Quality and Safety Commission</a> on 1800 951 822 or the <a href="https://www.ombudsman.gov.au">Commonwealth Ombudsman</a> on 1300 362 072.</em><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/180036/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /></p> <p><em><a href="https://theconversation.com/profiles/jacqueline-wesson-1331752">Jacqueline Wesson</a>, Senior Lecturer (Teaching and Research), Discipline of Occupational Therapy, School of Health Sciences, Faculty of Medicine and Health, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a> and <a href="https://theconversation.com/profiles/lee-fay-low-98311">Lee-Fay Low</a>, Professor in Ageing and Health, <a href="https://theconversation.com/institutions/university-of-sydney-841">University of Sydney</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/how-to-complain-about-aged-care-and-get-the-result-you-want-180036">original article</a>.</em></p> </div>

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