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Mother's shock admission after storming bully's classroom

<p>The mother who made headlines after <a href="https://oversixty.com.au/lifestyle/family-pets/mother-breaks-silence-after-confronting-daughter-s-bully" target="_blank" rel="noopener">storming</a> into her daughter's classroom to confront her bully has revealed the extent of the mental torment she was receiving at school. </p> <p>Speaking to Kyle and Jackie O about the ordeal, the distraught mother said she was at her wits end when her daughter stopped eating and was having suicidal thoughts. </p> <p>“Our daughter was bullied immensely, probably for over 12 months,” she explained, detailing how alarm bells rang when she looked through her daughter’s bag.</p> <p>“She stopped eating, I would find mouldy sandwiches in her bag."</p> <p>“She had come home and she fell into my arms on the floor and said ‘mum, I cannot do this anymore, what is the point of living?’”</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/DFuJ_C2vn2W/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/DFuJ_C2vn2W/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Kyle and Jackie O (@kyleandjackieo)</a></p> </div> </blockquote> <p>The mother also claimed that prior to her classroom tirade, she had gone through “the right channels” but hadn’t received any help</p> <p>"We did everything. We spoke to the principal, and the teacher didn't even give me the time of day."</p> <p>Henderson was shocked by the mother’s admission.</p> <p>“Oh my god, as a mum, I can only imagine what you thought,” she said.</p> <p>“It is disgusting that they didn’t do anything for you.”</p> <p>“She would go from a beautiful 13-year-old girl to nothing,” the devastated mum said.</p> <p>Meanwhile, Sandilands backed the mother, “You did what you’re supposed to do, you protected your child”.</p> <p>Sandilands then took aim at the eSafety Commissioner who he claimed KIIS FM had invited on air to discuss bullying, saying, “The e-commissioner will not come on and talk to us about it, that’s her only job.”</p> <p>Speaking to <em>7News</em> after the incident, the woman admitted her actions were wrong, but insisted she was standing up for her daughter.</p> <p>“I don’t want my daughter to be another statistic. I don’t want to have to bury my child,” the mother said.</p> <p>“She was crying, she was devastated that this child told her to go and hang herself."</p> <p>“That is a breaking point for any parent … I went into survival mode, and protective mode. I did let loose, unfortunately was a side, I don’t show very often. But that was a tipping point for that day.”</p> <p><em>Image credits: 7News</em></p>

Family & Pets

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Aussie mums rally behind woman who confronted daughter's bully

<p>A group of mums have rallied behind a pregnant woman who <a href="https://oversixty.com.au/lifestyle/family-pets/mother-breaks-silence-after-confronting-daughter-s-bully" target="_blank" rel="noopener">stormed</a> into her daughter's classroom to confront the 12-year-old who was bullying her. </p> <p>The mother from Adelaide made headlines after she walked into her daughter's classroom at St Paul's College in Gillies Plains, north-east Adelaide, on Monday, where she launched into an expletive-ridden tirade at her daughter's bully. </p> <p>The mother told <em><a href="https://7news.com.au/news/sa/mother-of-adelaide-bullying-victim-speaks-out-after-angry-st-pauls-college-spray-caught-on-social-media--c-17621578" target="_blank" rel="noopener">Seven News</a></em> that she and her husband had pleaded with the school to intervene in her daughter's alleged bullying, but said that fell on deaf ears.</p> <p>"I don't want my daughter to be another statistic. I don't want to have to bury my child," she said. "She was crying, she was devastated that this child told her to go and hang herself."</p> <p>After the woman lashed out at her daughter's bully, she issued an apology saying, "What everybody has seen of me is not who I am as a mother or as a person."</p> <p>However, many thought she had nothing to apologise for, as many women rallied behind her online saying they would have done the same thing if their child was being bullied. </p> <p>Young mum and personal trainer Jess Dickson stood up for the woman, saying for a mum to "lose her s**** like  that" shows that she genuinely believed her daughter's life was at stake. </p> <p>"The tonality, and the frustration, and the fear, and just the 'f*** you' in her voice it really shows that this was a final straw for this mum," she said in a TikTok video. </p> <p>"Now in the past year, multiple children have committed suicide because of bullying because no one stands up for them. Teachers and parents might not see it, and the parents of the bullies probably just say, 'Oh no, that's not my kid'."</p> <p>Many agreed with Ms Dickson's take, saying they would "rather attend court than their child's funeral". </p> <p>"Team Mumma Bear all the way... Personally, I would have been right there beside her if my kid was in the same school," one mum wrote. </p> <p>"Soooo on team Mama Bear. I fear I would be a bit more psychotic," another agreed. </p> <p><em>Image credits: Seven News</em></p>

Family & Pets

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Mother breaks silence after confronting daughter's bully

<p>A mother in Adelaide who stormed into her daughter's classroom to confront her bully has explained her intense actions, saying she was at her "wits end".</p> <p>The mother, who is 20 weeks pregnant, has apologised after she walked into her daughter's classroom at St Paul's College in Gillies Plains, north-east Adelaide, on Monday, where she launched into an expletive-ridden tirade at her daughter's bully. </p> <p>The mother told <em><a href="https://7news.com.au/news/sa/mother-of-adelaide-bullying-victim-speaks-out-after-angry-st-pauls-college-spray-caught-on-social-media--c-17621578" target="_blank" rel="noopener">Seven News</a></em> that she and her husband had pleaded with the school to intervene in her daughter's alleged bullying, but said that fell on deaf ears.</p> <p>"I don't want my daughter to be another statistic. I don't want to have to bury my child," she said. "She was crying, she was devastated that this child told her to go and hang herself."</p> <p>The mother said she only took aim at the child after exhausting all other proper options to stop the bullying. </p> <p>"I did everything in my power as a parent, and so did my husband, to make sure our daughter was safe," she said.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/DFrqj2xgQpb/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/DFrqj2xgQpb/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by 7NEWS Adelaide (@7newsadelaide)</a></p> </div> </blockquote> <p>"I have stated time and time again to the school that we are begging. We begged for help. We begged."</p> <p>The mother admits that she was in the wrong on Monday and has since apologised, saying, "What everybody has seen of me is not who I am as a mother or as a person."</p> <p>Footage of the incident made headlines after the incident, which shows the woman being restrained by two men, one of which is believed to be her husband, as she verbally lashed the school child. </p> <p>"You ever f******* mess with my daughter again, I'll slit you f******* throat," she screamed at the 12-year-old. "You want to f******* go b***h? You want to f****** go? You ever f******* talk to my daughter again."</p> <p>"I'm your f****** nightmare b***h… I'll slit your f****** throat. I'll be waiting for you."</p> <p>The woman delivered one more barb as she was ushered out of the classroom, screaming, "And that smart little f*** over there, yeah, you know you're just jealous because you're a **** ****."</p> <p>St John's College principal Patrick Harmer tried to assure parents that the matter was being handled, explaining that a police investigation is underway. </p> <p>"The college remains committed to its duty of care for all students and staff," he wrote. "We provide an environment where the safety and wellbeing of all is our highest priority. We will continue to ensure the best possible support for our students and staff during this time."</p> <p>South Australian Premier Peter Malinauskas weighed in to the controversy, condemning the mother's conduct as "indefensible" and "mind-boggling".</p> <p>"I don't know what the circumstances were that led the parent to say those things, but whatever they were, they do not condone or justify those remarks in any circumstance whatsoever," he said on Wednesday. </p> <p><em>Image credits: Seven News</em></p>

Family & Pets

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"Tubby, bald-headed, ill-mannered bully": Rod Stewart's extraordinary spray

<p>British TV personality Gregg Wallace has stepped down from his role as host of <em>MasterChef UK</em> amid an investigation into allegations of misconduct.</p> <p>The controversy first came to light following a report by <em>The Sun</em>, which detailed accusations that Wallace, 60, made "inappropriate sexual comments" to a female BBC staffer during his time on <em>Impossible Celebrities</em>. He has also faced claims of being rude and insulting to women on another program in 2023.</p> <p>However, adding to the public spectacle, it was veteran rocker Sir Rod Stewart's response to the drama that really raised eyebrows.</p> <p>Stewart immediately took to Instagram to express his disdain for Wallace. In a strongly-worded post, Stewart accused the TV star of humiliating his wife, Penny Lancaster, during her appearance on <em>Celebrity MasterChef</em> in 2021. Stewart wrote:</p> <p>“Good riddance Wallace... You humiliated my wife when she was on the show, but you had that bit cut out didn’t you? You’re a tubby, bald-headed, ill-mannered bully. Karma got ya.”</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/DC6_lW2JJ6g/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/DC6_lW2JJ6g/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Sir Rod Stewart (@sirrodstewart)</a></p> </div> </blockquote> <p>Wallace has denied the allegations and stated that a previous investigation by the BBC six years ago cleared him of any wrongdoing. He insisted his comments were not sexual in nature, saying:</p> <p>"I don’t want anybody to misunderstand this and make it look like I was flirting with somebody. Nobody accused me of that, and I never have."</p> <p>Banijay UK, the production company behind <em>MasterChef</em>, confirmed the investigation into "historical allegations" and stated they are cooperating fully with the BBC. A BBC spokesperson said the corporation is commited to addressing any behaviour falling below its expected standards: “We take any issues that are raised with us seriously and have robust processes in place to deal with them... We will always support external production companies when addressing complaints or concerns.”</p> <p>This isn’t the first time Wallace has been at the centre of controversy. Last year, he faced backlash for allegedly being rude and insulting to women on the BBC’s <em>Inside the Factory</em>. At the time, Wallace claimed his departure from the show was to focus on his autistic son, Sid.</p> <p><em>Images: Today Show / MasterChef UK</em></p>

Legal

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"We're giving them weapons": Charlotte O'Brien's parents call for social media ban

<p>The parents of a young girl who took her own life after being bullied have joined a campaign to raise the age limit for social media.</p> <p>Charlotte O'Brien was a student at Santa Sabina College in Sydney’s inner west, where she dealt with relentless bullying which led to the 12-year-old's tragic death. </p> <p>Now, her parents Mat Howard and Kelly O’Brien appeared on <em>60 Minutes </em>to ask “how many more Charlottes do we need to lose” before action was taken to protect kids from harm online. </p> <p>When asked if she believed Charlotte would still be alive if social media was off limits to young children, Ms O’Brien replied: “Absolutely”.</p> <p>“My personal opinion. Giving our kids these phones, we’re giving them weapons, we’re giving them the world at their fingertips,” the grieving mother said.</p> <p>In the days after the young girl's death, it was revealed her parents had pleaded with her school to address “friendship issues” Charlotte was facing.</p> <p>Mr Howard told <em>60 Minutes</em> that despite her “ongoing struggles” the last two weeks of Charlotte’s life were “the best two weeks that I can remember with her”, adding, "We thought we were really turning the corner.”</p> <p>“You know she’d come home from school that day and she’d had a great day. Kelly had made her favourite dinner that night. And that night she skipped off to bed, literally skipped. And we never saw her again.”</p> <p>Her family revealed a “completely distressed” Charlotte spoke to a friend on her phone the night she died, and shared messages she had been sent online.</p> <p>“So we can’t say exactly what we’ve been told, but what I will tell you is what we’ve been told is some of the worst words that anybody should have to read, let alone a 12-year-old girl,” Mr Howard said.</p> <p>Recalling the heart-wrenching moment they found their daughter's body, Ms O'Brien said she pleaded for answers from police on how she would've taken her own life. </p> <p>“I just kept saying to the police that morning, ‘Where did she get the knowledge and the means? Where did she get the knowledge and the means?’,” she said. </p> <p>“I couldn’t wrap my head around it, and he (the police officer) just said to me, ‘This is the age of information. She just needed to Google it’. And for me, I’m so devastated by that because I gave her that phone.”</p> <p>Charlotte’s parents have travelled to Canberra to meet with Prime Minister Anthony Albanese, ahead of legislation to raise the age of using social media from 13 to 16.</p> <p>“I intend to say, ‘Please, Mr. Albanese, raise the age of social media to 16, because 36</p> <p>months could change a lifetime’. That’s what I’m going to say,” Ms O’Brien said.</p> <p>Mr Howard said, “Charlotte was not the first and she’s already not the last. And this will continue to happen unless we make the right decisions.”</p> <p>The controversial bill to raise the age on social media platforms is set to go before Australia’s federal parliament this week, with support from both major parties.</p> <p><em><strong>Need to talk to someone? Don't go it alone. </strong></em></p> <p><em><strong>Call Lifeline on 13 11 14 or visit lifeline.org.au</strong></em></p> <p><em><strong>Beyond Blue: 1300 224 636</strong></em></p> <p><em><strong>SANE: 1800 187 263; saneforums.org</strong></em></p> <p><em>Image credits: 2GB / Kids Helpline</em></p>

Caring

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Family heartbroken after school removes teen's memorial site

<p>Charlotte O'Brien, 12, sadly <a href="https://www.oversixty.com.au/lifestyle/family-pets/mother-s-heartbreaking-farewell-at-bullied-daughter-s-funeral" target="_blank" rel="noopener">took her own life</a> on September 9 after experiencing relentless bullying at Santa Sabina College in Strathfield, Sydney. </p> <p>Following the young schoolgirl's tragic death, her heartbroken family set up a memorial for her on a tree near the school. Her aunt Melinda Rodgers explained it was the only way they could bid farewell to the teen. </p> <p>“It was something we wanted to do for Charlotte because we didn’t get the opportunity to say goodbye,” she told <em>Nine News</em>.</p> <p>“It was our special way of giving her something to say you mattered and we miss you.”</p> <p>The memorial was set up over the weekend, with a small plaque put in place and flowers which began piling up as others started to pay tribute to the 12-year-old. </p> <p>On Monday afternoon, the memorial site had been removed. The family first realised this when they saw Charlotte's grandfather, who had previously left flowers at the site, “wandering aimlessly up and down the street … trying to find the memorial site to lay his flowers”</p> <p>“Words cannot express how devastated we were,” Rodgers said, after finding out the memorial site had been removed. </p> <p>Paulina Skerman the principal of the school, confirmed they had removed the memorial “because of concerns that were raised about the impact this could have on young people”. </p> <p>She explained that  the school was “with Charlotte’s family to find a permanent and loving way to remember Charlotte” and promised the 12-year-old would “not be forgotten”.</p> <p>Despite the school's explanation, Charlotte's father Mat, said he was “running out of words” to describe his feelings about the situation. </p> <p>“From the school’s perspective, If I was given advice to remove those things, I wouldn’t have touched them,” he said, adding it would be a "positive step" for the school to put up a permanent memorial to his daughter. </p> <p>Her parents had previously opened up about how disappointed they were in the school for reportedly showing "no empathy" during their <a href="https://www.oversixty.com.au/health/caring/parents-disappointed-by-principal-s-response-to-daughter-s-suicide" target="_blank" rel="noopener">20-minute meeting</a> with the principal, following Charlotte's death. </p> <p>“We arrived there and met with the principal. When I shared the feedback, she wasn’t interested in receiving that. The feedback was interrupted. It was discounted. It was disagreed with," Mat said at the time.</p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><em style="box-sizing: border-box;"><span style="box-sizing: border-box; font-weight: bolder;">Need to talk to someone? Don't go it alone.</span></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><em style="box-sizing: border-box;">Lifeline: <span style="box-sizing: border-box; font-weight: bolder;">13 11 14</span>, <a style="box-sizing: border-box; color: #258440; text-decoration-line: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://www.lifeline.org.au/" target="_blank" rel="noopener">lifeline.org.au </a></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; background-color: #ffffff;"><span style="color: #212529; font-family: -apple-system, system-ui, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif, Apple Color Emoji, Segoe UI Emoji, Segoe UI Symbol, Noto Color Emoji;"><em>Kids Helpline: 1800 55 1800 or <a href="http://kidshelpline.com.au/" target="_blank" rel="noopener">kidshelpline.com.au</a></em></span></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; background-color: #ffffff;"> </p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><em style="box-sizing: border-box;">SANE Support line and Forums: <span style="box-sizing: border-box; font-weight: bolder;">1800 187 263,</span> <a style="box-sizing: border-box; color: #258440; text-decoration-line: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://saneforums.org/" target="_blank" rel="noopener">saneforums.org</a></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><em style="box-sizing: border-box;">Headspace: <span style="box-sizing: border-box; font-weight: bolder;">1800 650 890,</span> <a style="box-sizing: border-box; color: #258440; text-decoration-line: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://headspace.org.au/" target="_blank" rel="noopener">headspace.org.au</a></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><em style="box-sizing: border-box;">Beyond Blue: <span style="box-sizing: border-box; font-weight: bolder;">1300 224 635</span>, <a style="box-sizing: border-box; color: #258440; text-decoration-line: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://www.oversixty.com.au/beyondblue.org.au" target="_blank" rel="noopener">beyondblue.org.au </a></em></p> <p> </p> <p><em>Images: news.com.au</em></p>

Family & Pets

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Parents disappointed by Principal's response to daughter's suicide

<p>Charlotte O'Brien was only 12-years-old when she <a href="https://www.oversixty.com.au/lifestyle/family-pets/mother-s-heartbreaking-farewell-at-bullied-daughter-s-funeral" target="_blank" rel="noopener">took her own life </a>on September 9 after allegedly suffering years of bullying at Santa Sabina College in Strathfield, Sydney. </p> <p>A month later her grieving parents Mat and Kelly said they have met with the school's principal but were left disappointed after she reportedly showed "no empathy" during their 20-minute meeting.</p> <p>“That glimmer of hope that anything positive to come from that meeting was squashed the moment we arrived,” Mat told Ben Fordham on <em>2GB </em>on Tuesday. </p> <p>Mat explained how "incredibly hard" it was to walk through the school full of other young girl's their daughter's age. </p> <p>“We had to navigate ourselves across the school grounds, surrounded by other girls in their school uniform, knowing that we will never see our daughter again. That was incredibly hard for us,” he said.</p> <p>“We arrived there and met with the principal. When I shared the feedback, she wasn’t interested in receiving that. The feedback was interrupted. It was discounted. It was disagreed with.</p> <p>“I sat across the room from a lady (the principal) that showed myself and the rest of the family no emotion or empathy at all.”</p> <p>He claimed that the principal did not offer any kind of apology and said "there was no accountability at all". </p> <p>“The questions we wanted answered were simply not answered at all,” he said.</p> <p>“We were left to show ourselves out of the school ground.”</p> <p>“The last image that I will have of that school was as I looked behind me, Kelly was carrying some items of Charlotte’s and watching her squeeze herself and that box through those closed gates was one of the hardest things that I’ve seen.</p> <p>“Kelly got in the car and that was the worst I had seen her since the funeral. She said to me “I felt my daughter’s life did not matter”.</p> <p>Charlotte's parents had previously said they raised bullying concerns multiple times with the school, and although an investigation was conducted, no further action was taken. </p> <p>Santa Sabina College principal Paulina Skerman previously said the school was continuing to support Charlotte’s family through their “unimaginable grief” and was working with youth mental health foundation Headspace.</p> <div class="footer-container" style="box-sizing: border-box; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div> <div class="body-container" style="box-sizing: border-box; margin-bottom: 1.25rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <div style="box-sizing: border-box;"> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem;"><em style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bolder;">Need to talk to someone? Don't go it alone.</strong></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem;"><em style="box-sizing: border-box;">Lifeline: <strong style="box-sizing: border-box; font-weight: bolder;">13 11 14</strong>, <a style="box-sizing: border-box; color: #258440; text-decoration: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://www.lifeline.org.au/" target="_blank" rel="noopener">lifeline.org.au </a></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem;"><em style="box-sizing: border-box;">SANE Support line and Forums: <strong style="box-sizing: border-box; font-weight: bolder;">1800 187 263,</strong> <a style="box-sizing: border-box; color: #258440; text-decoration: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://saneforums.org/" target="_blank" rel="noopener">saneforums.org</a></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem;"><em style="box-sizing: border-box;">Headspace: <strong style="box-sizing: border-box; font-weight: bolder;">1800 650 890,</strong> <a style="box-sizing: border-box; color: #258440; text-decoration: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://headspace.org.au/" target="_blank" rel="noopener">headspace.org.au</a></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem;"><em style="box-sizing: border-box;">Beyond Blue: <strong style="box-sizing: border-box; font-weight: bolder;">1300 224 635</strong>, <a style="box-sizing: border-box; color: #258440; text-decoration: none; background-color: transparent; transition: 0.2s ease-in-out;" href="https://www.oversixty.com.au/beyondblue.org.au" target="_blank" rel="noopener">beyondblue.org.au </a></em></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px;"><em style="box-sizing: border-box;">Images: Facebook/ GoFundMe</em></p> </div> </div> <p><em>Images: 7News</em></p>

Caring

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Mother's heartbreaking farewell at bullied daughter's funeral

<p><em style="box-sizing: border-box; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><span style="box-sizing: border-box; font-weight: bolder;">Warning: This article contains discussions about suicide that some readers may find distressing. </span></em></p> <p>The mother of 12-year-old Charlotte Frances O’Brien, a victim of relentless bullying, broke down at her daughter's funeral in a <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">heartbreaking farewell, </span><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">expressing her anguish and grief. </span></p> <p><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Charlotte, a Year 7 student at Santa Sabina College in Strathfield, Sydney, tragically took her own life on September 9, leaving her family, friends and community devastated.</span></p> <p>Hundreds of mourners gathered at Mary Immaculate Catholic Church in Bossley Park on Friday for the solemn service. Many wore pink ribbons in their hair, a tribute to Charlotte’s favourite colour. The student body of her primary school was given the day off to attend the funeral.</p> <p>As the service began, Charlotte’s parents, Mat and Kelly, struggled to hold back tears as they carried their daughter’s casket, adorned with lavender and butterflies, through the church. During an emotional eulogy, Kelly expressed her profound love for her daughter, saying, "I will grieve the life you never had."</p> <p>Kelly described Charlotte as her soulmate and best friend, recalling moments of joy and love they shared. “The first moment I held her in my arms will always be the best day of my life," she said tearfully. "I knew within a moment of being her mother that I had met my soulmate."</p> <p>Charlotte's stepfather, Mat, also spoke lovingly of her, recalling her kindness, bravery and the special bond they shared. He read from her final Father’s Day card, where she affectionately described him as “more than a captain”, expressing the deep love she held for him.</p> <p>A poignant slideshow of Charlotte’s life played during the service, accompanied by the song "You Are Not Alone". The photos showed Charlotte smiling and laughing with friends, celebrating birthdays and cuddling her newborn brother, offering glimpses of her joy-filled yet short-lived childhood.</p> <p>The service concluded with Kelly clutching a stuffed penguin, a symbolic farewell to her beloved daughter. Outside the church, mourners gathered around, throwing petals onto the hearse before it departed for the cemetery.</p> <p>While Charlotte’s parents did not directly address the bullying their daughter endured, the presiding priest highlighted the alarming statistic that one in three children worldwide are bullied, urging the community to reflect on their role in combating this issue. “There is a responsibility in the world, starting at home and in our communities. We must grow our hearts and minds in God’s work and continue to move forward,” he said.</p> <p>Charlotte’s death has left a lasting impact on her family, friends, and school community, sparking renewed conversations about the urgent need to address bullying in schools and beyond.</p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><span style="box-sizing: border-box; font-weight: bolder;"><em style="box-sizing: border-box;">Need to talk to someone? Don't go it alone. </em></span></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><span style="box-sizing: border-box; font-weight: bolder;"><em style="box-sizing: border-box;">Call Lifeline on 13 11 14 or visit lifeline.org.au</em></span></p> <p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; background-color: #ffffff;"><span style="box-sizing: border-box; font-weight: bolder;"><em style="box-sizing: border-box;">Beyond Blue: 1300 224 636</em></span></p> <p><em style="font-weight: bolder; background-color: #ffffff; color: #212529; font-family: -apple-system, 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 16px; box-sizing: border-box;">SANE: 1800 187 263; saneforums.org</em></p> <p><em>Images: 7News</em></p>

Family & Pets

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Nicole Kidman reveals her past struggles with bullying

<p>Nicole Kidman has revealed how before she was a household name and an award-winning performer, she was bullied and teased relentlessly through her childhood.</p> <p>The Aussie actress opened up about her struggles in the new documentary series, <span id="U8417448510243ZD"><em>In Vogue: The 90s</em> on Disney+, </span>which gives viewers an inside look at the fashion world during the decade of supermodels.</p> <p>The 57-year-old admitted that it wasn’t until the fashion world invited her into its inner-circle that she felt comfortable in her own skin due to being bullied throughout her childhood.</p> <p>“I mean, I was a red-headed, fair-skinned girl who was almost 5’11 at the age of 14,” she said.</p> <p>“I would get teased, and it wasn’t kind. So every time I was given access to that whole world, you feel like a little girl who’s been given the chance to step into this sort of fantasy world.”</p> <p>As Kidman rose to fame in the 90s, she was approached by legendary designer John Galliano, who wanted to dress her for the 1997 Oscars.</p> <p>Revealing what was going through her mind when the iconic designer reached out, Kidman delved into some of her struggles from her youth regarding her body image and what it meant to her to have a dress designed specifically for her.</p> <p>“Can you believe it?” Kidman rhetorically asked. “My whole life, I wanted to be 5’2” and curvaceous and suddenly, being 5’11 and completely sort of skinny and flat chested was like, ‘Great, we can dress you.’ ”</p> <p>“I grew up watching Audrey Hepburn and Katharine Hepburn and Grace Kelly — all these women whose style was created with the designers that they’re affiliated with,” Kidman continued, speaking of ushering in a new era in red carpet fashion.</p> <p>“They just loved fashion. So I remember thinking, but of course, this should be brought into Hollywood now, and we should be wearing the things that are made in these gorgeous little salons in Paris. Because that’s what they used to do, so why aren’t we still doing it?”</p> <p><em>Image credits: Instagram</em></p>

Family & Pets

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The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p>Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories.</p> <p>Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback?</p> <p>The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses.</p> <p>Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors.</p> <p>For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively.</p> <p>However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience.</p> <p><a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate.</p> <h2>The role of negative reviews</h2> <p>Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction.</p> <p>In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness.</p> <p>As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems.</p> <p>Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool.</p> <p>Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients.</p> <p>However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed.</p> <p>In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews.</p> <p>By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>.</em></p> </div>

Travel Trouble

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Readers response: How do you feel about online shopping compared to traditional in-store shopping?

<p>When it comes to shopping for things we want and need, many people have a preference over whether they shop in a physical store or online. </p> <p>We asked our readers which they prefer when shopping for food, clothes or anything else their hearts desire, and the response was overwhelming. Here's what they said.</p> <p><strong>Ellen Polsen</strong> - Why would one buy online? I like to feel and see the things I purchase, particularly garments, as fabrics today are mostly rubbish.</p> <p><strong>Jennie Craven</strong> - I do a little of each. But usually use stores that I know or brands where the sizing is correct for me. I always use a payment system that I understand. </p> <p><strong>Gail Ladds</strong> - I love online shopping! I often forget that I’ve bought something then get a nice surprise when it arrives lol.</p> <p><strong>Debra Coats</strong> - Online is okay when you cant go to the store. I did online shopping for about 8 months after open heart surgery but when i was given the all clear to shop and drive, I was in my element as its a moment of getting out of the house and seeing others around me.</p> <p><strong>Karen Peardon</strong> - I have done some online shopping (mainly craft supplies) only because I have been very ill for months but I love in-store shopping more. Retail therapy!!</p> <p><strong>Christine Whyte</strong> - Have not and will not ever do it, very old school and too wary of the dangers out there, besides I like getting out and choosing for myself.</p> <p><strong>Helga Bonello</strong> - I like to see feel and touch products before I buy. Online scammers are a worry, besides we need a reason to go out and be sociable.</p> <p><strong>Olimpia Palumbo</strong> - My family does on line shopping and usually end up with the worst fruit and sometimes the wrong items.</p> <p><em>Image credits: Shutterstock </em></p>

Money & Banking

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Romance fraud doesn’t only happen online – it can turn into real-world deception

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/cassandra-cross-122865">Cassandra Cross</a>, <a href="https://theconversation.com/institutions/queensland-university-of-technology-847">Queensland University of Technology</a></em></p> <p>We often think of fraudsters as people on the opposite side of the world. They will manipulate and exploit victims through words on a computer screen, or loving messages through the phone. But romance fraud can also happen in person, with the fraudster sleeping in the bed beside you.</p> <p>This was the circumstance Australian writer Stephanie Wood found herself in. It’s also the basis for the new <a href="https://www.paramountanz.com.au/news/fake-breaks-subscription-and-streaming-records-on-paramount/">television series Fake</a>, currently screening on Paramount+. A dramatisation of Wood’s powerful memoir by the same name, the series outlines the many lies and betrayals of an intimate relationship.</p> <p>It’s a brutal insight into the world of deception which characterises romance fraud.</p> <h2>When love hurts</h2> <p>Romance fraud (or romance scams) is what it sounds like – offenders use the guise of a relationship to gain a financial reward. In most cases, it’s through the direct transfer of money from the victim, but it can also be through using personal credentials to commit identity crimes.</p> <p>From the outside, it’s hard to understand how romance fraud is so effective. However, <a href="https://eprints.qut.edu.au/233966/">research has documented</a> the range of grooming techniques, social engineering tactics and methods of psychological abuse deployed by offenders. Offenders know exactly what to do and say to gain the compliance of their victim.</p> <hr /> <hr /> <p>Offenders target a person’s vulnerability and work hard to build strong levels of trust. There are endless calls, texts and emails that create a bond. Then follows the inevitable “crisis”, whereby the offender needs money urgently for a health emergency, criminal justice situation, business need or even a <a href="https://www.accc.gov.au/media-release/romance-baiting-scams-on-the-rise">cryptocurrency investment</a> opportunity.</p> <p>For many, this can result in ongoing payments and substantial losses. Over <a href="https://www.accc.gov.au/about-us/publications/serial-publications/targeting-scams-reports-on-scams-activity/targeting-scams-report-of-the-accc-on-scams-activity-2023">A$200 million</a> was reported lost by Australians to this fraud type in 2023, but this is likely a gross underestimation of actual figures. It also doesn’t capture the many <a href="https://www.aic.gov.au/sites/default/files/2020-05/29-1314-FinalReport.pdf">non-financial harms</a>, including physical and emotional declines in wellbeing.</p> <p>When the relationship finally ends, it’s too late. The money is gone, the extent of the deception is laid bare, and recovery from the heartache and loss is a constant battle.</p> <p>There is a well-documented “<a href="https://journals.sagepub.com/doi/full/10.1177/1748895815603773">double hit</a>” of victimisation, with individuals needing to grieve the relationship as well as any financial losses.</p> <h2>Seeing is not believing</h2> <p>There are countless incidents of romance fraud where the offender and victim never meet: the deception takes place entirely online. But it’s important to know fraudsters also operate in person.</p> <p>Wood’s memoir details an extraordinary level of lies and dishonesty presented to her throughout her relationship. Stories that laid the groundwork for later fabrications. Stories that were deliberate and calculated in how they were used to gain her trust, and later used against her.</p> <p>The motivations of these real-world deceivers are not always straightforward. Often it’s about money, but not always. For Wood, not being asked for money allayed potential suspicions, but it didn’t reduce her feelings of loss and emotional devastation upon discovering the extent of the lies.</p> <figure><iframe src="https://www.youtube.com/embed/K_1Akqhjy6M?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Wood is by no means alone in her experience. Marketing executive Tracy Hall endured a similarly sophisticated and all-encompassing level of deceit in her relationship with <a href="https://www.theguardian.com/australia-news/2019/jun/20/conman-hamish-mclaren-jailed-for-up-to-16-years-after-swindling-76m-from-victims">convicted conman Hamish McLaren</a> (known to her as Max Tavita).</p> <p>In her book, <a href="https://tracyhall.com.au/the-last-victim">The Last Victim</a>, Hall recounts snippets of their daily lives over a 16-month period, with McLaren portraying himself as a successful professional in finance. His mail was addressed to Max Tavita and his phone conversations were with real people. Yet his whole identity and the world he represented to Hall was a complete fabrication.</p> <p>The experiences of Wood and Hall highlight the sheer depth of elaborate deception that can be perpetrated in an intimate relationship. Critically, it highlights romance fraud isn’t relegated to an online environment.</p> <h2>How can we prevent romance fraud?</h2> <p>There is an overwhelming amount of <a href="https://eprints.qut.edu.au/83702/">shame and stigma</a> associated with romance fraud. The dynamics of these deceptive relationships are misunderstood, and this perpetuates negative stereotypes and a discourse of victim blaming, even from friends and family.</p> <p>In hindsight, the warning signs might seem obvious, but fraudsters tend to effectively disguise these in real time and deploy deliberate tactics to overcome any suspicion.</p> <p>We must all create a culture that empowers victims to come forward to raise awareness. This isn’t intended to create fear or anxiety, but to normalise the threat fraud poses, and to allow for difficult conversations if it happens. Ongoing silence from victims only favours the offender.</p> <h2>How to protect yourself from romance fraud</h2> <p>It’s inevitable we’ll continue to swipe right in our efforts to find love. But keep a healthy level of scepticism and an open dialogue with family and friends in any quest for a new relationship.</p> <p>Don’t be afraid to conduct your own searches of people, places and situations presented to you in a relationship. There is a memorable moment in Fake where the protagonist refutes her friend’s offer of assistance, saying “this is a love story not an investigation”. Sadly, sometimes an investigation is necessary.</p> <p>No matter what the circumstance or the person, think carefully before sending any money. Only give what you are willing to lose.</p> <p>Deception comes in many forms. We must recognise it for what it is, and the impact it has on victims. But we must also not give into those who lie, and let them define who we are or dictate our ability to trust.</p> <p><em>If you or someone you know has been a victim of romance fraud, you can report it to <a href="https://www.cyber.gov.au/report-and-recover/report">ReportCyber</a>. For support, contact <a href="https://www.idcare.org/">iDcare</a>. For prevention advice, consult <a href="https://www.scamwatch.gov.au/">Scamwatch</a>.</em><!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237653/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/cassandra-cross-122865"><em>Cassandra Cross</em></a><em>, Associate Dean (Learning &amp; Teaching) Faculty of Creative Industries, Education and Social Justice, <a href="https://theconversation.com/institutions/queensland-university-of-technology-847">Queensland University of Technology</a></em></p> <p><em>Image credits: Shutterstock</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/romance-fraud-doesnt-only-happen-online-it-can-turn-into-real-world-deception-237653">original article</a>.</em></p> </div>

Legal

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"What do you say?" TV host's heartbreaking parenting plea

<p>An Aussie TV host has shared a heartfelt plea for advice after revealing that his 12-year-old daughter has been bullied at school.</p> <p>Barry Du Bois, co-host of <em>The Living Room</em>, shared an emotional post on Instagram admitting he is struggling to help Arabella with the bullying issue, and asked other parents for advice. </p> <p>“I just watched my little girl walk out the gate of our home, a place where I know she is safe and feels a sense of security and belonging,” Barry said.</p> <p>“She is heading to a place that doesn’t offer that same security, her school. As a parent, I’m supposed to protect and guide her through difficult times, but this morning, I am lost.”</p> <p>“Yesterday, Arabella came home from school claiming she was sick,” he continued. "This isn’t the first time it has happened. She wasn’t actually sick but is instead being bullied again.”</p> <p>Barry then asked for help from his followers on how to help his daughter, asking, “What do you say to a child when you’ve already said, ‘Don’t let them upset you. Just keep being kind. You are not the horrible things they say’.”</p> <p>“She said, ‘I don’t want to be special; I just want to be liked’,” the TV star added before revealing he felt “weak, angry, confused and a little fearful”.</p> <p>The touching post encouraged some of his famous friends to share their own stories of helping their kids deal with bullying. </p> <p>“My mate sent his daughter to Jiu Jitsu after being bullied. She fell in love with it and gained another level of confidence,” wrote <em><span id="U841310982414ULB">The Bachelor Australia</span></em> star Tim Robards. </p> <p>“Sometimes you’ve just got to go up to the parents and say, ‘your kid bullies mine’,” added <em><span id="U841310982414cBD">Married At First Sight’s</span></em> Ryan Gallagher.</p> <p><em>Image credits: Instagram </em></p>

Family & Pets

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Readers response: What are your thoughts on online dating or dating apps for seniors?

<p>When it comes to dating, there are many ways people find their perfect person, and for many that happens online. </p> <p>We asked our readers what their thoughts are on an online dating app for seniors, and the responses were overwhelming. Here's what they said. </p> <p><strong>Kristeen Bon</strong> - I tried it for a bit, but found the men to be so unrealistic in their expectations. What they say they want and what they REALLY want are poles apart.</p> <p><strong>Helen Smith</strong> - It works great but men really need to look in a mirror now and then.</p> <p><strong>Sue Rowley</strong> - Personally, I’m happy on my own, but if you’re looking for a partner where else is there to meet someone? Pub, supermarket, dog walking? Not many options really, especially when you’re older.</p> <p><strong>Jenny Gordon</strong> - Would not consider it. Would prefer to stay single than see how friends and relatives have been affected by using them.</p> <p><strong>Ali Veldman</strong> - Risky at any age, in my opinion.</p> <p><strong>Diane Derby</strong> - I’d never entertain one. I like being by myself, plus two much catfishing and ghosting to be able to find a decent type.</p> <p><strong>Margaret Godfrey</strong> - Tried it. A dismal failure in a small population. What is the point of men interstate responding when you live a plane flight away?</p> <p><strong>John Coffey</strong> - Met my late partner online, and had a great 10 years. It can be a minefield though.</p> <p><em>Image credits: Shutterstock </em></p>

Relationships

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Woman “bullied” on plane over budget seating trick

<p dir="ltr">A young woman has recalled a flight from hell when she was “bullied” by a couple who were trying to utilise a seating hack that went viral on TikTok. </p> <p dir="ltr">The solo traveller took to Reddit to recount the story and ask social media users if she was in the wrong for her action. </p> <p dir="ltr">The woman began by saying she usually pays more to select her plane seat ahead of time, but a medical emergency on another plane had her waiting on standby and left with no option other than to sit in a middle seat.</p> <p dir="ltr">When she was finally able to board, she was greeted by a couple who had purchased both the window and aisle seats in a bid to have more space, utilising a travel “trick” that has been popular on TikTok.</p> <p dir="ltr">The method, which has been dubbed the 'poor man's business class', usually leaves travellers with an empty middle seat and more space, and few travellers opt to pick a middle seat. </p> <p dir="ltr">“When I got to my row the man and woman were chatting and sharing a snack... it was obvious they were together. I mentioned to the man that I'm in the middle, and he got up to let me in,” the unsuspecting traveller wrote on Reddit.  </p> <p dir="ltr">“I asked them if they would prefer to sit together, I said I was totally okay with that. The woman reacted rudely to this and said ‘you're not supposed to be sitting here anyway’.”</p> <p dir="ltr">After noticing how the plane was full, she offered to show the pair her new ticket with the correct seat number on it.</p> <p dir="ltr">“She flicked her hand at my ticket and made a disgusted sound. I offered again if they wanted to sit together to which she didn't reply, her partner said it's okay and... made some small talk,” she continued. </p> <p dir="ltr">The man’s girlfriend then interrupted their conversation to ask,”'Did you use one of those third party websites to book your flight? It's so frustrating when people cheap out to inconvenience others.”</p> <p dir="ltr">The American woman explained that she had booked her flight directly and she had been placed on standby like everyone else and didn't choose the middle seat - she was assigned it.</p> <p dir="ltr">She then tried to keep the peace by refusing to engage with the furious woman.  </p> <p dir="ltr">“I was so done with her attitude, I put my headphones on and attempted to do my own thing,” she explained.</p> <p dir="ltr">But the “entitled” girlfriend wasn't letting it go, as the woman explained, “This woman kept reaching over me and tapping her partner and trying to talk to him in a way that was super intrusive.”</p> <p dir="ltr">“I could tell even her partner was trying to engage her less so that she would hopefully stop, but she didn't.”</p> <p dir="ltr">“I think they tried to pull that tactic where they don't sit together on purpose...hoping no one will sit between them. But on full flights it doesn't work. And even so - it's not the other person's fault.”</p> <p dir="ltr">The traveller's post was met with hundreds of comments slamming the girlfriend’s behaviour, as one person wrote, “It's like a toddler having a tantrum.”</p> <p dir="ltr">“She was disappointed and a total a**hole. Gross entitled people,” another added. </p> <p dir="ltr">Another person applauded the traveller’s level-headed behaviour, writing, “Wow! You are my hero for keeping it classy - I’m afraid I would not have been as kind as you.”</p> <p dir="ltr"><em>Image credits: Shutterstock </em></p>

Travel Trouble

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Beloved author slams Carrie Bickmore for “schoolyard bullying”

<p>New Zealand author and poet Jessica Urlichs has voiced her extreme displeasure with Carrie Bickmore and Tommy Little for her radio program "Carrie &amp; Tommy", claiming that she experienced what amounted to "schoolyard bullying" during a recent segment.</p> <p>Bickmore read one of Urlichs’ poems on air recently while speaking to her co-host, Tommy Little. Urlichs, who has nearly half-a-million followers on Instagram, felt that her work was shamefully mocked during the broadcast.</p> <p>"I don’t have any words left to truly articulate the schoolyard bullying you displayed in your recent segment across multiple radio stations," Urlichs wrote in an Instagram post on Sunday.</p> <p>She continued, "You used my heartfelt poem (without permission) as your very weak punchline. Your co-host wasn’t allowing a voice for post-partum women, nor you for that matter, and as a woman who was once post-partum it was very disappointing to see you reduce yourself to his childlike behaviour on such an important topic."</p> <p>In her caption, Urlichs explained she wrote the poem for herself and for mothers who might be offended by the radio segment. She also mentioned that her requests to have the content removed had been ignored.</p> <p>During the radio segment, Bickmore explained to Little that the poems, written from the perspective of a baby to its mother, frequently appeared in her social media feed. Little responded with skepticism and humour, questioning the premise that a baby could write such a poem.</p> <p>Bickmore defended the work, identifying Urlichs as the author and stressing the poem's emotional significance for mothers dealing with sleepless nights. Despite this, Little continued to mock the poem, suggesting it was written by a middle-aged man pretending to be a baby.</p> <p>The segment continued with Bickmore reading the poem aloud, accompanied by background music, while Little laughed and interjected. This tone persisted throughout the reading, leading to further comments from Little that questioned the poem's authenticity and meaning.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/C8Q8DaXPMd9/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/C8Q8DaXPMd9/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by J E S S I C A U R L I C H S (@jessurlichs)</a></p> </div> </blockquote> <p>Following the broadcast, a video clip of the segment was posted on Instagram, where Urlichs expressed her disappointment in the comments. "If you’d asked for my permission to post this and I’d seen how it was mocked throughout I would have said no," she wrote on the post that has now been removed. She added that while she appreciates people sharing her work to support other mothers, she felt her writing was treated as a punchline in this instance.</p> <p>The full text of the remarkable poem can be read below.</p> <p><iframe style="overflow: hidden;" src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fjessurlichs%2Fposts%2Fpfbid02jzy9gwBKnMAAX12NYp7XiZ1CpWsgxfd2zyhRaHVQfgLJ3NoB1kCcGXNbhJucZcYNl&amp;show_text=true&amp;width=500" width="500" height="666" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></p> <p> </p>

Family & Pets

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“I’m sick of it": Boy's heartbreaking plea after racist abuse

<p>An Anawain Gamilaroi woman has demanded change after her nine-year-old nephew was left crushed by racist abuse that he allegedly experienced at AFL training.  </p> <p>Shaylee Matthews shared the heartbreaking video of Jarmilles breaking down in a car on LinkedIn. </p> <p>The young boy was still wearing his team jersey and was in tears as he repeated the racist abuse that was allegedly targeted towards him. </p> <p>"I hate it when you call me Black," he said through tears. </p> <p>"I hate when you call me monkey. It's got to stop."</p> <p>"I'm sick of this. I don't want there to be racism. I'm sick of it. It needs to be over."</p> <p>When asked if he was okay, Jarmilles replied: "No. I want to go home and go to bed now."</p> <p>Matthews, who works for the ACT government, said the video exposes the "harsh reality" of racism experienced by Aboriginal and Torres Strait Islander peoples.</p> <p>“This post and videos shared is of my 9 soon to be 10 year old nephew’s experience at AFL training (playing a game he loves) which highlights the harsh reality of racism that persists in our society, especially during National Reconciliation Week (with the theme being Now More Than Ever),” she said.</p> <p>“It’s a call to action for us all to confront privilege, challenge learned racism, and dismantle the systemic issues that perpetuate injustice for Indigenous youth.”</p> <p>"The hurtful comments and behaviours faced by Jarmilles not only reflect individual ignorance but also contribute to larger systemic inequalities," she added. </p> <p>She then called for the public to use Reconciliation Week as an opportunity to fight racism and advocate for change. </p> <p>"We must advocate for change, demand accountability, and ensure that all children, regardless of their background, are treated with dignity and respect," she said. </p> <p>"By standing in solidarity, raising our voices, and actively working towards a more just and inclusive society, we can create a future where every child feels safe, valued, and supported.</p> <p>"Let's turn this moment of pain into a catalyst for meaningful change and a brighter tomorrow for all our children."</p> <p><em>Image: LinkedIn/ news.com.au</em></p>

Legal

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Cafe targeted online for charging customer a "heating fee"

<p>A cafe in Melbourne has copped a wave of backlash online after allegedly charging a customer to heat up his muffin for breakfast. </p> <p>The disgruntled diner took to Facebook to complain about the extra fee on his $7 muffin at the cafe and claimed the first he knew of it was when he saw it on his receipt.</p> <p>His post went viral with hundreds of people slamming café etiquette and urging him to go to the ACCC.</p> <p>"A f***ing dollar to heat my muffin? It's cr*p like this that just makes you shake your head and question where it is all going," the customer wrote in his original post.</p> <p>The cafe has since hit back at the post, and the angry customer who wrote it, saying the extra charge had been an error despite Heat Standard $1.00 being written on the receipt.</p> <p>They also said the customer could have simply solved the issue in person rather than blasting them online.</p> <p>"We do not nor have we ever charged for any heating of our wonderful baked treats," the café spokesperson told <a href="https://www.dailymail.co.uk/femail/real-life/article-13465591/Melbourne-cafe-targeted-angry-mob-charging-1-heating-fee-muffin-Aussies-reveal-hidden-charges-theyve-hit-amid-cost-living-crisis.html" target="_blank" rel="noopener"><em>Daily Mail Australia</em></a>.</p> <p>"Unfortunately this has become a mountain of an issue that could have easily been resolved without a lynch mob caused by negligence at the hands of an influential keyboard warrior who ironically sells the idea of spiritual life practices and being grounded yet flipped out over a muffin."</p> <p>The original post racked up more than 870 comments before it was deleted, and more than 1,000 reactions.</p> <p>Some of those who saw it went on to slam the cafe by sending them threatening messages, commenting on posts on Instagram and calling their business phone to hurl abuse. </p> <p>"It's a sad world when a local cafe that aims for nothing more then customer satisfaction and community values to be upheld gets threatening messages from rogue vigilantes about wanting to see us go out of business over a muffin being prepared and served to quality standards," the cafe owners said.</p> <p>The cafe responded to the growing backlash online by announcing their muffins would be free on Tuesday.</p> <p class="mol-para-with-font" style="margin: 0px 0px 16px; padding: 0px; min-height: 0px;"><em>Image credits: Facebook / Shutterstock </em></p>

Travel Trouble

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"Too good to be true": Bank teller saves couple from losing $40k

<p>A Tasmanian couple have been saved from losing $40k into an online investment scam after a bank teller noticed the red flags. </p> <p>The couple visited the NAB branch in Rosny, Hobart after their account was blocked during an attempt to transfer the money to an ‘online investment firm’ in Perth. </p> <p>The payment was the first of two instalments that they were set to pay the "firm" but NAB Customer Advisor Erin Bugg saved them from a massive loss. </p> <p>Bugg became suspicious of the firm after they promised a 12 per cent return on their term deposit  and a guaranteed pay out if the firm went bust. </p> <p>“If there was a scam red flags bingo card, ‘online investment opportunity’ would be top of the list,”  the NAB Customer Advisor said. </p> <p>“Immediately, alarm bells went off for me. It sounded like an investment scam and I was concerned this couple could lose their life savings.” </p> <p>The couple, however, insisted that they weren't being scammed so Bugg decided to look into the matter further and found a website and article about the firm. </p> <p>When she looked into the rates they offered she realised it “was literally too good to be true." </p> <p>“No one likes to be told they’re being lied to, especially when they feel like they’ve done all the right things. They had done their own research, and even spoken to the company on the phone,” she said. </p> <p>She added that "alarm bells" started ringing when the wife explained that a man from the firm kept calling her to thank her for the investment and encourage her to open an account. </p> <p>The couple then rang the "firm" in front of Bugg to try and convince her it was real. </p> <p>“I declined to speak to the ‘firm’, but I could hear them telling the customers, ‘Oh, NAB always flags us as a scam’,’”  she recalled. </p> <p>NAB’s fraud team then informed them that the firm had a bank account at another bank, and to call the bank to confirm whether it was legit. </p> <p>After calling the other bank, they found that the account was not connected to the investment firm and suggested them to not transfer anything. </p> <p>“It was such a relief to hear from the customer that they’d avoided being scammed,” Bugg said. </p> <p>This comes after Scamwatch received  over 7,000 reports of investment scams collectively costing Aussies  over $275 million in the last year. </p> <p><em>Image: NAB </em></p>

Money & Banking

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“Imagine being offended by gingerbread": Woolies shopper slammed online

<p>A Woolies customer has come under fire after pointing out a "woke" change in the iconic Christmas cookie. </p> <p>The shopper took to Reddit to slam the Woolworths Bakery for renaming the festive packs of cookies to Gingerbread People, rather than Gingerbread Men.</p> <p>“Woolworths has renamed their biscuits Gingerbread ‘people’,” they wrote in the forum, with a picture of the new label. </p> <p>“Apparently Gingerbread ‘man’ isn’t woke enough.” </p> <p>Instead of people agreeing, many thought he was a weir-dough (pun intended), and said that it was “no big deal”. </p> <p>“I’m trying really hard but too busy caring about my electricity bill doubling in the last year to have energy left over for gingerbread people,” one wrote. </p> <p>“Imagine being offended by gingerbread," another commented. </p> <p>“Seriously? Like if you wanted some gingerbread, you wouldn’t buy them because they’re called people?" a third wrote. </p> <p>“Once again confirming that anyone that actually uses the word ‘woke’ is a pathetic little manbaby," a fourth slammed. </p> <p>Others agreed that it was strange to see people get annoyed about a name change. </p> <p>“And you got so offended you came to Reddit to post about it. Who is the d***head here them or you?”</p> <p>“God I love watching the snowflakes melt over this," responded another. </p> <p>There were only a few people who agreed with the shopper, and said that the supermarket giant had gone too far. </p> <p>“At some point soon I’m just not going to care about offending people. If you can’t handle a biscuit with man in the name, simply grab a box of tissues and retreat to your safe space,” wrote one user. </p> <p>“Jesus Christ. It’s a f***ing biscuit vaguely shaped like a human. Do we need to make a biscuit gender neutral so we don’t offend people?” added another. </p> <p><em>Images: Getty/ Reddit</em></p>

Food & Wine

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