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Australia Post "sincerely apologises" for shocking act

<p>Australia Post have offered their apologies and launched an internal investigation after a shocking video of workers emerged. </p> <p>The video, which was posted to TikTok, captured Aus Post workers recklessly throwing parcels into a delivery van. </p> <p>At least three workers in uniform can be seen aggressively tossing multiple parcels onto a heap of mail already stacked in the back of the van.</p> <p>At one point, two of the staffers pause with packages in their hands, raise their arms and pitch them at a high rate of speed before laughing.</p> <p>The video attracted thousands of views, and struck a nerve with Aussies frustrated at the delivery service. </p> <div class="embed" style="font-size: 16px; box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; outline: none !important;"><iframe class="embedly-embed" style="box-sizing: inherit; margin: 0px; padding: 0px; border-width: 0px; vertical-align: baseline; width: 600px; max-width: 100%; outline: none !important;" title="tiktok embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.tiktok.com%2Fembed%2Fv2%2F7291541955991948545&display_name=tiktok&url=https%3A%2F%2Fwww.tiktok.com%2F%40mr_drifter_1982%2Fvideo%2F7291541955991948545&image=https%3A%2F%2Fp16-sign-sg.tiktokcdn.com%2Fobj%2Ftos-alisg-p-0037%2FoMBZAwfMSeYJQEMBElDnIsbAIv47gK7tBQwimR%3Fx-expires%3D1698199200%26x-signature%3Ds1oxj33kx3bs%252FQkV3SQ91uo488U%253D&key=59e3ae3acaa649a5a98672932445e203&type=text%2Fhtml&schema=tiktok" width="340" height="700" frameborder="0" scrolling="no" allowfullscreen="allowfullscreen"></iframe></div> <p>“The way Australia post treats peoples packages,” commented the person who shared the video. “Just throwing them around like nobody gives a s**t. Look at them. What a jerk.”</p> <p>In a statement to Yahoo News, a spokesperson for Australia Post said that the company “sincerely apologises” for the incident and “are investigating the matter as a priority”.</p> <p>“The vast majority of our network takes pride in their job delivering for all Australians, and it’s disappointing to see it’s not the case here,” they said. “These actions are not in line with the service standards we expect of our people."</p> <p>“Australia Post regularly reminds team members about correct handling procedures.”</p> <p><em>Image credits: TikTok</em></p> <p> </p>

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Outrage over Australia Post auction

<p><em>Image: Shutterstock</em></p> <p>Australia post have been slammed for auctioning off undelivered wine, surf-boards and TVs as the postal service grapples with delays.</p> <p>The postal service commonly puts unclaimed items up for auction, but a sale in Western Australia has angered Facebook users.</p> <p>Ever since the start of the pandemic, Australia Post have experienced delays. As warned on their website, the pandemic “has led to a major surge in parcel deliveries, as well as causing disruptions to delivery operations”.</p> <p>Many mail and parcel processing facilities have been affected by temporary closures. There are also fewer flights available to transport parcels.</p> <p>Nevertheless, the most recent auction has angered those on social media.</p> <p>“This is totally unacceptable. Most of these items were lost by Australia post and now they’re trying to sell them back to us. How disgraceful,” one person said.</p> <p>“So this is what’s going on. Australia post ‘loses’ heaps of parcels then miraculously ‘finds’ them only to auction them off,” another added.</p> <p>“Maybe they should just deliver the parcels. I don’t know how many times in the last couple of months they have said we don’t have your parcel and then it has been delivered that week,” a third said.</p> <p>The items for sale include TVs, computer monitors and alcohol. Along with assorted kitchenware for $70, a pack of 25 caps for $115 and an 11-foot tall surfboard for $725.</p> <p>“If an item can’t be delivered due to incorrect addressing and can’t be returned to sender, it is sent to a Mail Redistribution Centre,” Australia post said in a statement to The Daily Mail.</p> <p>“At the MRC, the item will be opened, catalogued and stored for two months. This catalogue is accessible by our contact centre team who will use it to reunite customers with their missing mail.”</p> <p>“If the two-month retention period lapses and the item hasn’t been claimed, all identifying markings are removed and the item will be auctioned with 100 per cent of the proceeds going to charity.”</p> <p>In rare circumstances, when the original intended recipient recognises an item listed at auction, the customer service team works to establish “proof of ownership” and return the item.</p> <p>Last month a photo emerged showing an Australia Post warehouse with a huge number of undelivered parcels. The photo was taken inside Australia Post‘s Sunshine West distribution warehouse in Melbourne.</p> <p>Australia Post recommend all Christmas parcels be sent by December the 13th for them to arrive on December 25th.</p>

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“A bit terrifying”: Shocking image from Australia Post emerges

<p><span style="font-weight: 400;">A photo </span><a href="https://au.news.yahoo.com/terrifying-photo-reveals-extent-of-australia-post-backlog-amid-delivery-delays-075607215.html"><span style="font-weight: 400;">has emerged</span></a><span style="font-weight: 400;"> of an Australia Post distribution centre, showing the “Christmas levels” of parcels the postal giant faces amidst a COVID-19 induced staff crisis.</span></p> <p><span style="font-weight: 400;">After almost 200 staff entered self-isolation, Australia Post has struggled with “an enormous logistical problem” as the online shopping boom continues in Victoria.</span></p> <p><span style="font-weight: 400;">A spokesperson from Australia Post told </span><em><span style="font-weight: 400;">Yahoo News</span></em><span style="font-weight: 400;"> that the staff shortages have combined with “border closures, reduced flights and compliance with COVID-safe restrictions” to “create challenges” and delay deliveries.</span></p> <p><span style="font-weight: 400;">The new photo comes a week after the company announced a temporary pause on e-parcel pickups and collections in an attempt to clear the backlog.</span></p> <p><span style="font-weight: 400;">“With parcel volumes at Christmas levels, our network continues to be under pressure, and is amplified in Victoria where we continue to manage a heavily reduced workforce due to the impact of the Delta strain,” a statement read.</span></p> <p><span style="font-weight: 400;">“The temporary pause will help manage the record volumes being experienced in the network and importantly return them to a level that is safe and manageable for our people.”</span></p> <p><span style="font-weight: 400;">In the photo, sent to radio station <em>3AW</em>, the distribution centre in the Melbourne suburb of Sunshine is shown to be filled with piles of parcels waiting to be delivered on Sunday.</span></p> <p><span style="font-weight: 400;">Michelle Skehan, Australia Post general manager of corporate affairs, admitted to <em>3AW Breakfast</em> that the picture “looks a bit terrifying”.</span></p> <p><span style="font-weight: 400;">“It is very orderly and they are massive facilities, but look, it’s not a great situation we’ve found ourselves in,” she said.</span></p> <p><span style="font-weight: 400;">Ms Skehan said the company was finding it more difficult to cope with increased demand during the current outbreak than earlier in the pandemic.</span></p> <p><span style="font-weight: 400;">“Even last year when we had workforce restrictions in our facilities … we could send things up to Sydney,” she said.</span></p> <p><span style="font-weight: 400;">“Because we’ve got Sydney, the ACT and Victoria all in lockdown, it's an enormous logistical problem.”</span></p> <p><span style="font-weight: 400;">The postal giant told </span><em><span style="font-weight: 400;">Yahoo News</span></em><span style="font-weight: 400;"> that more than one million parcels passed through its facilities in Victoria over the weekend, with around half a million being delivered from Friday to Sunday.</span></p> <p><span style="font-weight: 400;">“Our people at our facilities, our drivers and our posties, are busier than ever before, processing and delivering a record number of parcels, as online shopping in locked down Melbourne and Sydney soars,” a spokesperson said.</span></p> <p><span style="font-weight: 400;">Australia Post said it has invested in chartering additional planes, using more vehicles, and opening new permanent and temporary facilities to process parcels, as well as starting a hiring spree of 1000 people in Victoria in the lead-up to Christmas.</span></p> <p><em><span style="font-weight: 400;">Image: 3AW</span></em></p>

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Courier sacked over abusing parcel addressed to NSW premier

<p>A courier has been fired after filming himself destroying a package addressed to Gladys Berejiklian. </p> <p>The delivery driver with Couriers Please was captured on video inside a sorting room, and quickly went viral on social media. </p> <p>In the video, the man holds up a package that shows the NSW premier's name on the label. </p> <p>He then talks to the camera and says "Ladies and gentlemen, f**king Gladys."</p> <p>He turns to a co-worker and continues, <span>“I’ve got a shipment for Gladys. Look, look, look. You know what to do with this?” before throwing it across the room.</span></p> <p><span>He looks back at the camera and looks pleased with his actions, before seemingly spitting into his mask. </span></p> <p><span>The courier company in questions addressed the issue, saying it has been made aware of the unfortunate </span>incident. </p> <p><span>“CouriersPlease has been alerted to a video circulating on the internet in relation to a parcel addressed to the NSW Premier’s office,” the company said in a statement.</span></p> <p>“The content of the video in no way reflects the values or code of conduct at CouriersPlease."</p> <p>“The freight handler in the video was dismissed immediately as part of our investigation, and we are also speaking with our franchisees and employees to ensure everyone adheres to our code of conduct.”</p> <p>The video comes as NSW continues to boast record-breaking COVID-19 case numbers each day due to the deadly Delta variant. </p> <p>Greater Sydney residents have entered their 10th week in lockdown, which has been extended until the end of September.</p> <div class="caas-yvideo-wrapper yvideo caas-yvideo-elem" data-video-index="0"> <div> <div class="caas-yvideo caas-yvideo-rendered" data-videoconfig="{&quot;autoplay&quot;:false,&quot;duration&quot;:0,&quot;height&quot;:360,&quot;lang&quot;:&quot;en-AU&quot;,&quot;media_id_1&quot;:&quot;435ac257-8079-3355-afac-d35c8e77af5e&quot;,&quot;pageSpaceId&quot;:&quot;14589907&quot;,&quot;queryParams&quot;:null,&quot;region&quot;:&quot;AU&quot;,&quot;site&quot;:&quot;news&quot;,&quot;startScreen&quot;:{},&quot;url&quot;:&quot;https://au.news.yahoo.com/nsw-records-over-1200-cases-012256825.html?format=embed&amp;region=AU&amp;lang=en-AU&amp;site=news&amp;player_autoplay=0&amp;expName=y20&quot;,&quot;width&quot;:640,&quot;thumbnail&quot;:{&quot;type&quot;:&quot;image&quot;,&quot;size&quot;:{&quot;raw&quot;:null}},&quot;YVAP&quot;:{&quot;accountId&quot;:&quot;145&quot;,&quot;timeout&quot;:8},&quot;expName&quot;:&quot;y20&quot;,&quot;playlist&quot;:{&quot;mediaItems&quot;:[{&quot;id&quot;:&quot;435ac257-8079-3355-afac-d35c8e77af5e&quot;}],&quot;videoRecommendations&quot;:true,&quot;id&quot;:&quot;au-news-must-watch-playlist&quot;},&quot;videoAlias&quot;:&quot;nsw-records-over-1200-cases-012256825&quot;,&quot;hidePlaylist&quot;:true,&quot;comscoreC4&quot;:&quot;News&quot;,&quot;articleUuid&quot;:&quot;c28420c6-a96e-4ecd-8443-eaed15c0f008&quot;,&quot;pct&quot;:&quot;story&quot;,&quot;pblob&quot;:&quot;revsp:y7.yahoo7news;lu:0;pct:story&quot;,&quot;expBucket&quot;:&quot;news-AU-en-AU-def&quot;,&quot;expBucketName&quot;:&quot;news-AU-en-AU-def&quot;}"> <div class="player"> <div class="vp-content normal vp-browser-ua vp-browser-safari vp-browser-safaridesktop vp-browser-desktop vp-browser-macintosh vp-device-desktop vp-muted vp-state-video vp-mode-video vp-flag-paused vp-hide-controls" aria-label="Yahoo Video Player"> <div class="vp-main"></div> </div> </div> </div> </div> </div> <p><em>Image credit: 7News</em></p>

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Big news from Aus Post after huge jump in parcel demands

<p>Australia Post has announced they will be teaming up with 7-Eleven to make package delivery "wonderfully easier."</p> <p>With over 500 new locations for parcel pick-up, Australia Post hopes to improve convenience for their customers, while also being able to more accurately handle the surge in online shopping. </p> <p><span>The pandemic has seen a rapid rise in parcel volumes for AusPost; almost 32 per cent in the 2020-21 financial year. </span></p> <p>As lockdowns across NSW and QLD continue thanks to the Delta variant of COVID-19, more and more people are relying on online shopping to get their essentials, which has been encouraged by health authorities. </p> <p><span>"To help meet the needs of the more than 9 million households who shop online, Australia Post customers will have the choice of many more parcel locker locations and will be able to access the lockers at 7-Eleven stores 24 hours a day, seven days a week," AusPost said in a statement on Thursday.</span></p> <p><img style="width: 500px; height: 337.80833879065705px;" src="https://oversixtydev.blob.core.windows.net/media/7842854/7-eleven.jpg" alt="" data-udi="umb://media/0e9ddab03b66431a901e417537bd748a" /></p> <p><em>Image credit: Shutterstock</em></p> <p><span>Australia Post Executive General Manager Community &amp; Consumer Nicole Sheffield said the partnership is thanks to the millions of Aussies who have embraced online shopping in the past year.</span></p> <p><span>She said, “This partnership with 7-Eleven gives our customers greater choice on the most convenient way to collect what they’ve bought, at the times and places that suit them, which is why expanding our locker network into 7-Eleven stores just makes sense.”</span></p> <p>The service kicks off at more than 200 7-Eleven stores where ParcelMate lockers are already in use, <span>with another 300 7-Eleven stores to be added for Australia Post deliveries by the end of 2021.</span></p> <p><em>Image credits: Getty Images/Shutterstock</em></p>

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Australia Post worker caught on camera carelessly "throwing" parcels

<p>A <a href="http://www.oversixty.com.au/finance/money-banking/2017/10/australia-posts-online-parcel-system-crashes/" target="_blank"><span style="text-decoration: underline;"><strong>Melbourne Australia Post worker</strong></span></a> has been filmed carelessly tossing parcels and packages into his work van. The video, uploaded to Facebook by Glenn Burr, has led to an instant backlash from customers, with many saying the postman should get the sack.</p> <p>Shot outside Arena post office, the video shows the worker barely paying attention as he <a href="http://www.oversixty.com.au/finance/retirement-income/2017/09/australia-post-makes-a-startling-announcement/" target="_blank"><span style="text-decoration: underline;"><strong>throws packages from the trolley</strong></span></a> into his van, “without a care in the world.”</p> <p><iframe src="https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2Fglenn.burr.1%2Fvideos%2F10208448975216988%2F&amp;show_text=0&amp;width=267" width="267" height="476" style="border: none; overflow: hidden;" scrolling="no" frameborder="0" allowtransparency="true" allowfullscreen="true"></iframe></p> <p>“This is what we pay Australia Post for!” said Burr.</p> <p>“Not a care in the world with our packages just throw them in and don't even look where they land... I hope your packages arrive safety (but they won't) through Australia Post care.”</p> <p>Commenters have been quick to show their disdain for the customer’s action, with one writing, “They say when you put 'handle with care' on your parcel, that it doesn't mean it's going to! I do cookies and I have to wrap them up real good.</p> <p>“Hope there's nothing too important in there!”</p> <p>“It's disgusting that our parcels are treated this way! This is a disgrace! Shame and no wonder...” commented another customer.</p> <p>Australia Post was <a href="http://www.oversixty.com.au/news/news/2016/11/australia-post-has-introduced-something-shoppers-will-love/" target="_blank"><span style="text-decoration: underline;"><strong>quick to respond to the video</strong></span></a>, saying the footage has been reviewed and it is reportedly looking to track down the driver.</p> <p>“This is clearly not in line with our delivery and safe handling procedures and we have begun an investigation into this incident,” an Australia Post spokesperson said.</p> <p>What is your take on the footage?</p> <p><em>Hero image credit: Facebook / Glenn Burr</em></p>

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Australia Post’s online parcel system crashes

<p><span>On Monday, Australia Post’s parcel service experienced mayhem after the shipping and tracking service failed.</span></p> <p><span>Small business customers were met with an error message when attempting to log into the eParcel service, as the nationwide crash brought warehouse staff and small business owners to a halt.</span></p> <p><span>The cause of the crash is unknown and was not resolved until 3:20 am Tuesday morning.</span></p> <p><span>Retailers told MySmallBusiness that after logging into their eParcel accounts around 12:30 pm yesterday, they encountered an error message.</span></p> <p><span>The system crash prevented them from sending orders via the eParcel service for the entire day.</span></p> <p><span>Some online retailers were concerned about losing repeat business from customers who made express or next day post orders.</span></p> <p><span>The eParcel service enables Australia Post customers to log on to the system, create a customer label and barcode and print out a shipping label.</span></p> <p><span>Other services were also impacted by the system crash and the company sent a message to customers on Monday afternoon.</span></p> <p><span>"We're currently experiencing technical issues that may impact customers' ability to access particular services, including Bulk Mail Lodgement, Load&amp;Go cards, PO Boxes and Western Union money transfers. We are working to resolve this as quickly as possible and apologise for any inconvenience caused."</span></p> <p><span>Customers complained on Australia Post’s Facebook page, with many saying that posting one message about the national outage was not enough communication.</span></p> <p><span>Jane Browning, owner of online retailer Gifted Memories, said Australia Post need to send regular updates via email or SMS message when crashes occur.</span></p> <p><span>"It really isn't good enough, and I know most business owners would agree."</span></p> <p><span>Online retailer, Wes Blundy, told </span><em><span>Sydney Morning Herald</span></em><span> that the system crash prevented him from fulfilling half of his 200 orders yesterday. His calls to Australia Post were left unanswered.</span></p> <p><span>"They (Australia Post head office) can't tell us what's happening, other than they're working on it. If it's down for us, it's definitely down for all post offices. We just recommend that customers keep trying," an Australian Post worker told Fairfax Media.</span></p> <p><span>While the crash disrupted business, online retailers were still able to send items in satchels or the regular mail service. </span></p>

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