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Pharmacists cop abuse and death threats amid coronavirus pandemic

<p>Pharmacists have faced assaults and death threats on frontlines as tensions rise over limits on prescription and over-the-counter medicines amid the coronavirus pandemic.</p> <p>The limits, introduced last month, require pharmacists to limit dispensing prescription drugs to one months’ supply and non-prescription medicines such as paracetamol and anti-histamines to one unit per purchase.</p> <p>Deputy chief medical officer Paul Kelly urged Australians to not buy “<a href="https://www.newcastleherald.com.au/story/6687331/ventolin-paracetamol-and-other-medications-limited-to-one-item-per-purchase-due-to-covid-19-panic-buying/">more than you need</a>” to avoid supply issues.</p> <p>In an incident being investigated by police, a pharmacy assistant in the Victorian town of Torquay needed part of her ear glued back together after a customer threw a glass medicine bottle at her last week.</p> <p>Pharmacist Fedele Cerra, who runs five pharmacies across the state, told <a href="https://www.smh.com.au/national/on-coronavirus-frontline-pharmacists-face-assault-abuse-and-threats-20200401-p54fwl.html">Fairfax</a> some of his staff were left traumatised after receiving death threats over toilet paper and medicine shortages.</p> <p>David Morcos, account manager at the Family Pharmacy Granville in the Sydney suburb of Granville, said the business has had to call the police to deal with customers angry at the lack of hand sanitiser and toilet paper.</p> <p>One customer who attempted to bulk buy children’s painkillers was asked to consider other children. He responded: “F**k the other kids.”</p> <p>“Everyone has turned into an animal,” Morcos told <em><a href="https://www.theguardian.com/australia-news/2020/mar/20/pharmacists-abused-by-customers-who-have-turned-into-animals-over-medicine-limits">The Guardian</a></em>.</p> <p>The Pharmacy Guild’s Victorian president Anthony Tassone said while most people are “generally understanding and appreciative”, some continue to “display rude, abusive and unacceptable behaviour”.</p> <p>Pharmacists have also been asked to <a href="https://www.oversixty.com.au/health/body/malaria-and-arthritis-drugs-touted-as-potential-coronavirus-cure">keep their supplies of arthritis medicines safe</a> amid increasing demand due to claims they could cure coronavirus-infected patients.</p>

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5 question you should be asking your pharmacist NOW

<p>People often seem to care more about whether their fast-food order is mixed up than if they get the wrong prescription medication, according to pharmacist Matthew Grissinger, RPh, FISMP, FASCP.  They just want to get in and out fast, and never have any questions.</p> <p>“People aren’t asking questions as it is, that itself has to change,” says Grissinger, the director of error reporting programs at the Institute for Safe Medication Practices (ISMP), a non-profit devoted to preventing medication errors.</p> <p>But by asking questions – starting in the prescriber’s office – people can help prevent rare but potentially deadly medication errors, and make sure they’re using their medication in the safest and most effective way. In fact, the ISMP calls patients “the last line of defence in preventing medication errors.”</p> <p>If pharmacists seem too busy to answer questions, that should be a big red flag, says Michael T. Rupp, PhD, FAPhA, a professor of pharmacy.</p> <p>“Find a pharmacy that is well-organised, well-managed and is adequately staffed for the volume of prescriptions it does,” Dr Rupp says. “It should run like a well-oiled machine and staff should never appear frazzled, frantic or fatigued. Even a competent and conscientious pharmacist is challenged to provide quality care in a flawed practice setting.”</p> <p><strong>May I speak with the pharmacist?</strong></p> <p>Whenever you’re prescribed a new medication, ask your physician to confirm the name and strength of the prescription, how and when to take it, and the name of the drug, Grissinger says.</p> <p>And when you pick up a prescription, always ask to speak with the pharmacist to review how to take the medication. This is a safety check that could save your life, or the <a href="https://consumermedsafety.org/medication-safety-articles/item/863-great-catch-with-newborn-s-medicine">life of a family member</a>, as a recent case reported to ISMP illustrates. (Pharmacist should provide or offer to provide counsel to a customer whenever a medicine is supplied.)</p> <p>One father noticed that the dosage of a seizure medication for his newborn son seemed too high. Because he’d reviewed the dosage and information with the baby’s doctor, he noticed that something wasn’t right.</p> <p>However, ISMP points out, “had the father talked to the pharmacist when he picked up the filled prescription, the error would likely have been caught in the pharmacy before going home.”</p> <p><strong>Why am I taking the medication?</strong></p> <p>You should also ask your doctor why he or she is prescribing the medication, and request that they record the indication on your prescription, Grissinger advises.</p> <p>And at the pharmacy, always confirm the name of the pills and the reason you are taking them with your pharmacist. For refills, safety experts advise taking a look inside the bottle to see if the tablets look the same as those in the last prescription before accepting the medication.</p> <p>“If anything does not seem right, speak up, either there in the pharmacy or call back later,” says Rupp. “As someone who does expert witness work in pharmacy malpractice cases, it is distressing to see how often the patient saw something that didn’t seem right but did not mention it to the pharmacist.”</p> <p>He adds: “That medication that looks different than it did last time might just be a new generic (although the pharmacist should have alerted you if that were the case), but it also might be the wrong medication entirely. If you see something, say something.”</p> <p><strong>How should I take the medication?</strong></p> <p>Confirm how much of the medication you should be taking and how often with your physician and your pharmacist, and whether you should be taking doses at a particular time of day, Grissinger says.</p> <p>Also, ask about whether you should be taking the medication with food or on an empty stomach, he adds.</p> <p>“There is real value in establishing a relationship with individual pharmacy staff – both pharmacists and technicians – who get to know you and are familiar with your medication therapy,” Rupp notes.</p> <p>This is particularly important for people who must take multiple medications or are on other types of complex therapy, Rupp says. “Ideally, patients would have their prescriptions filled and dispensed during days and times when the staff they know are on duty.”</p> <p><strong>Should I avoid certain foods, or alcohol, while on this medication?</strong></p> <p>Drinking alcohol can make some drugs less effective; it can also exacerbate<a href="https://www.niaaa.nih.gov/publications/brochures-and-fact-sheets/harmful-interactions-mixing-alcohol-with-medicines"> liver damage</a> due to certain medications, according to the National Institute on Alcohol Abuse and Alcoholism. Some drugs, on the other hand, can intensify alcohol’s effects.</p> <p>Certain foods can also change the effects of drugs in the body in potentially harmful ways. For example, the US Food and Drug Administration (FDA) warns that <a href="https://www.fda.gov/consumers/consumer-updates/grapefruit-juice-and-some-drugs-dont-mix">grapefruit juice</a> interferes with an enzyme in the small intestine and liver, CYP3A4, that normally helps clear certain medications from the body, including some cholesterol-lowering medications and blood pressure medications. This can lead to the drug accumulating in the blood, potentially reaching toxic levels.</p> <p>Grapefruit can have the opposite effect with some drugs, the FDA notes, diluting their effectiveness by blocking transporters that would normally shuttle the active ingredient into cells.</p> <p><strong>What should I do if I forget to take the medication?</strong></p> <p>Knowing what to do if you miss a dose of prescribed medication – before you leave the pharmacy – can save a lot of aggravation and worry, Gissinger says.</p> <p>And getting the details from your pharmacist is essential, because different drugs and dosing schedules may require different <a href="https://www.pharmacy.ca.gov/publications/miss_dose.pdf">catch-up strategies</a>, according to the University of California-San Francisco School of Pharmacy Center. For some medications, you can skip a dose and just wait until the next. With others, for example, birth control pills, you may need to take the missed dose even if it means doubling up.</p> <p><span><em>Written by Anne Harding. This article first appeared in </em></span><a href="http://www.readersdigest.com.au/true-stories-lifestyle/think-your-sex-life-over-after-40-hardly"><span><em>Reader’s Digest</em></span></a><span><em>. For more of what you love from the world’s best-loved magazine, </em></span><a href="http://readersdigest.innovations.com.au/c/readersdigestemailsubscribe?utm_source=over60&amp;utm_medium=articles&amp;utm_campaign=RDSUB&amp;keycode=WRA87V"><span><em>here’s our best subscription offer.</em></span></a><span><em> </em></span></p> <p><img style="width: 100px !important; height: 100px !important;" src="https://oversixtydev.blob.core.windows.net/media/7820640/1.png" alt="" data-udi="umb://media/f30947086c8e47b89cb076eb5bb9b3e2" /></p> <p> </p>

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Chemists handing out sick notes “like headache tablets”

<p>The hardest part of chucking a sickie has always been producing a medical certificate on your return to work. But a new report suggests many Aussie workers have found a way around this, getting their sick notes from the pharmacist instead of the doctor, where medical certificates are being, “handed out like headache tablets”.</p> <p>Under the Fair Work Act 2009, ‘absence from work’ forms are widely available at national pharmacy chains, to the point where many outlets actively advertise the service.</p> <p><a href="http://www.news.com.au/" target="_blank"><span style="text-decoration: underline;"><em><strong>News.com.au reports</strong></em></span></a> that it’s gotten to the point where a Chemist Warehouse brand in Sydney’s CBD was advertising sick notes for just $20, saying, “Our pharmacist can issue absence from work certificates for personal and carer’s leave.”</p> <p>While this process is perfectly legal, Innes Willox, Chief Executive of the Australian Industry Group (AI Group) <a href="http://www.news.com.au/" target="_blank"><span style="text-decoration: underline;"><em><strong>told news.com.au</strong></em></span></a> that employers who receive these forms are becoming increasingly sceptical of these claims.</p> <p>“Pharmacists are not doctors and the Fair Work Act makes no reference to them being appropriately qualified to issue medical certificates for the purposes of personal/carer’s leave entitlements,” Mr Willox said.</p> <p>“Many employers are likely to take the view that they are not satisfied with certificates obtained from pharmacists.”</p> <p>Guidelines from the Pharmacy Guild of Australia also state that pharmecists should be cautious about handing out these forms without a good reason.</p> <p>“For pharmacists the decision on whether or not to issue a certificate must not be taken lightly.</p> <p>“Pharmacists will need to carefully consider whether or not the illness or injury that is the subject of the certificate is within their recognised area of practice,” the guidelines state.</p> <p>What are your thoughts?</p>

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6 surprising ways your pharmacist can help you

<p>If, like most of us, you only visit the chemist to get your prescriptions and the odd pack of throat lozenges or bandages, it appears you’ve been missing out. As it turns out, your local pharmacist can do a lot more than refill your scripts. Here are six things you didn’t know they can help you with.</p> <p><strong>1. Doctor’s certificates</strong></p> <p>No, you don’t need to book an appointment with your GP. Most chemists can issue legal sick certificates for sick leave absences from work (or school, if you’re looking after the little ones). All you need to do is bring some ID and whatever medications you’ve been taking. They’ll assess your condition and provide a certificate if deemed necessary. Just one tip – call ahead to check they do indeed provide this service.</p> <p><strong>2. Get rid of expired or unwanted medicines</strong></p> <p>As we’ve <a href="http://www.oversixty.com.au/health/caring/2017/08/why-you-should-never-dispose-of-expired-medications-this-way/" target="_blank"><strong><span style="text-decoration: underline;">discussed previously</span></strong></a>, you should never throw your unwanted or out-of-date drugs in the bin, as they can wreak havoc on the environment or wind up in the wrong hands. Instead, drop them off at your local pharmacy. Under the Return Unwanted Medicines (RUM) scheme, they’ll collect them and dispose of them for you, no questions asked.</p> <p><strong>3. Vaccinations</strong></p> <p>Again, you’ll have to check in ahead of your visit, but some pharmacists have undertaken an accredited vaccination training course, meaning they can offer vaccinations against the flu, whooping cough and more.</p> <p><strong>4. Look after your scripts</strong></p> <p>If you’re prone to misplacing your prescriptions after having them filled, you can leave them with your chemist. They’ll keep your repeats safe and might just prevent you from having to make a return visit to the GP to replace those missing scripts.</p> <p><strong>5. Tend to your wounds</strong></p> <p>Pharmacists are well trained when it comes to wound care. They can offer advice on how to treat and care for minor wounds like cuts, grazes, sunburns and minor burns. If it’s serious, though, a trip to the doctor should always be your first port of call.</p> <p><strong>6. Get a check-up</strong></p> <p>Do you know your risk of diabetes, heart disease and stroke? If the answer is no, head to your local chemist. Most are able to provide free health checks, including BMI, blood pressure, blood glucose and cholesterol levels.</p> <p>How many of these services are you taking advantage of? Let us know in the comments below.</p>

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