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“The power of conversation is wonderful”: Bringing mental health into pharmacies

<p><span style="font-weight: 400;">With the coronavirus pandemic approaching its second year, many of us have been experiencing symptoms associated with mental illnesses such as depression and anxiety.</span></p> <p><span style="font-weight: 400;">For some, it has come as a worsening of existing symptoms or conditions, while others may be experiencing difficulties with their mental health for the very first time.</span></p> <p><span style="font-weight: 400;">If we then seek help or advice for looking after our mental health, the local pharmacy is often the most accessible form of care we can turn to.</span></p> <p><span style="font-weight: 400;">“A pharmacist’s role goes beyond being a dispenser of medicine,” David Tran, the owner and pharmacist at Blooms the Chemist Padstow, tells </span><span style="font-weight: 400;">OverSixty</span><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">“We work on the frontline alongside GPs and allied health providers to look after the physical and mental health of our communities.”</span></p> <p><span style="font-weight: 400;">Between 2019 and 2020, more than </span><a rel="noopener" href="https://www.aihw.gov.au/reports/mental-health-services/mental-health-services-in-australia/report-contents/mental-health-related-prescriptions" target="_blank"><span style="font-weight: 400;">one in six Australians</span></a><span style="font-weight: 400;"> (17.2 percent) received mental health-related prescriptions, totalling 40.7 million medications being dispensed.</span></p> <p><span style="font-weight: 400;">Yet, </span><a rel="noopener" href="https://www.abs.gov.au/statistics/health/mental-health/national-survey-mental-health-and-wellbeing-summary-results/latest-release#summary-of-findings" target="_blank"><span style="font-weight: 400;">more than half</span></a><span style="font-weight: 400;"> (54 percent) of those with a mental illness do not access treatment.</span></p> <p><strong>Learning to spot the signs and symptoms early</strong></p> <p><span style="font-weight: 400;">A new initiative by Blooms the Chemist could make seeking help easier, with the launch of its </span><a rel="noopener" href="https://www.bloomsthechemist.com.au/mental-health" target="_blank"><span style="font-weight: 400;">Healthy Mind Check-ups</span></a><span style="font-weight: 400;">. </span></p> <p><span style="font-weight: 400;">The service allows people to have one-on-one, confidential conversations with pharmacists about their mental health.</span></p> <p><span style="font-weight: 400;">“In community pharmacy, the close ties that we have with the local community members give us the opportunity to provide professional support and advice as a primary point of contact, especially during challenging times such as during the pandemic,” Mr Tran said. “The power of a conversation is wonderful, especially in person.”</span></p> <p><span style="font-weight: 400;">Mr Tran’s chemist was at the epicentre of Sydney’s strict COVID-19 lockdown earlier this year, and he has seen a spike in people seeking advice through his pharmacy and the new service.</span></p> <p><img style="width: 500px; height: 281.25px;" src="https://oversixtydev.blob.core.windows.net/media/7846165/mental-health-pharmacist1.jpg" alt="" data-udi="umb://media/c37a5c7a8d5840f4b00dfa06fc736257" /></p> <p><em><span style="font-weight: 400;">David Tran (right) says the new Mental Health Check-ups could make mental health resources more accessible to more Australians. Image: Supplied</span></em></p> <p><span style="font-weight: 400;">Pharmacists working within Blooms Chemist locations have received over 660 hours of training in Mental Health First Aid - developing skills in identifying signs of perinatal depression and anxiety and the knowledge to assist those at risk of suicide or experiencing domestic violence or emotional crises caused by poor sleep.</span></p> <p><span style="font-weight: 400;">For older individuals, Mr Tran said there were some particular mental health concerns pharmacists would be on the lookout for.</span></p> <p><span style="font-weight: 400;">“It is important to identify depression in older patients as they are 10-15 percent more likely to experience this condition,” he says.</span></p> <p><span style="font-weight: 400;">“Usually, the contributing factors to depression in older Australians can include physical illness or personal loss. In addition, with a third of all senior Australians living alone, loneliness is becoming a significant contributor on the mental health of older people and could potentially lead to depression and anxiety.”</span></p> <p><span style="font-weight: 400;">He added that going to the pharmacy for an in-person check-up or simply “a conversation with one of our team members” can provide Australians with the connection they need.</span></p> <p><strong>Remote and rural Australians disproportionately affected</strong></p> <p><span style="font-weight: 400;">Those in regional and remote areas face more barriers to accessing healthcare, especially when it comes to mental health.</span></p> <p><span style="font-weight: 400;">A </span><a rel="noopener" href="https://www.abs.gov.au/statistics/health/health-services/patient-experiences-australia-summary-findings/latest-release#experience-of-mental-health-services" target="_blank"><span style="font-weight: 400;">2020-2021 survey of patient experiences</span></a><span style="font-weight: 400;"> from the Australian Bureau of Statistics found that 22.9 percent of people in outer regional, remote or very remote areas waited longer than they felt was acceptable to see a GP, compared to 15.2 percent of people in major cities.</span></p> <p><span style="font-weight: 400;">In data from the same survey, 19.9 percent of those in outer regional, remote or very remote areas said cost was not a reason why they didn’t see a mental health professional when they needed to, compared to only 4.2 percent of those in major cities.</span></p> <p><span style="font-weight: 400;">Mr Tran says the new initiative will boost the accessibility of mental help support, especially in these areas.</span></p> <p><span style="font-weight: 400;">“Australians in remote areas are inherently disadvantaged compared to people in major urban centres when it comes to accessibility of mental health resources. The general lack of services has shown to be the main barrier to seeking treatment or help in these communities,” he explains.</span></p> <p><span style="font-weight: 400;">“The long distances that people in regional Australia must commute to have access to mental health services is not only inconvenient but also expensive.”</span></p> <p><span style="font-weight: 400;">With over 110 locations across the country, Mr Tran says the initiative is “a significant step forward to ensuring people get the support they need”.</span></p> <p><em><span style="font-weight: 400;">Image: Getty Images</span></em></p>

Mind

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Pharmacists cop abuse and death threats amid coronavirus pandemic

<p>Pharmacists have faced assaults and death threats on frontlines as tensions rise over limits on prescription and over-the-counter medicines amid the coronavirus pandemic.</p> <p>The limits, introduced last month, require pharmacists to limit dispensing prescription drugs to one months’ supply and non-prescription medicines such as paracetamol and anti-histamines to one unit per purchase.</p> <p>Deputy chief medical officer Paul Kelly urged Australians to not buy “<a href="https://www.newcastleherald.com.au/story/6687331/ventolin-paracetamol-and-other-medications-limited-to-one-item-per-purchase-due-to-covid-19-panic-buying/">more than you need</a>” to avoid supply issues.</p> <p>In an incident being investigated by police, a pharmacy assistant in the Victorian town of Torquay needed part of her ear glued back together after a customer threw a glass medicine bottle at her last week.</p> <p>Pharmacist Fedele Cerra, who runs five pharmacies across the state, told <a href="https://www.smh.com.au/national/on-coronavirus-frontline-pharmacists-face-assault-abuse-and-threats-20200401-p54fwl.html">Fairfax</a> some of his staff were left traumatised after receiving death threats over toilet paper and medicine shortages.</p> <p>David Morcos, account manager at the Family Pharmacy Granville in the Sydney suburb of Granville, said the business has had to call the police to deal with customers angry at the lack of hand sanitiser and toilet paper.</p> <p>One customer who attempted to bulk buy children’s painkillers was asked to consider other children. He responded: “F**k the other kids.”</p> <p>“Everyone has turned into an animal,” Morcos told <em><a href="https://www.theguardian.com/australia-news/2020/mar/20/pharmacists-abused-by-customers-who-have-turned-into-animals-over-medicine-limits">The Guardian</a></em>.</p> <p>The Pharmacy Guild’s Victorian president Anthony Tassone said while most people are “generally understanding and appreciative”, some continue to “display rude, abusive and unacceptable behaviour”.</p> <p>Pharmacists have also been asked to <a href="https://www.oversixty.com.au/health/body/malaria-and-arthritis-drugs-touted-as-potential-coronavirus-cure">keep their supplies of arthritis medicines safe</a> amid increasing demand due to claims they could cure coronavirus-infected patients.</p>

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Australia Post’s free new service amid coronavirus pandemic

<p>Australia Post has announced a new free service to help the vulnerable and those self-isolating access prescription medications without leaving their home.</p> <p>The Pharmacy Home Delivery Service, which started on Monday will allow pharmacies around the country to offer free delivery on prescriptions to their customers.</p> <p>The initiative will help support vulnerable Australians, including those self isolating themselves at home, people over 70 and people with chronic health conditions.</p> <p>The delivery service gives members of the community the option to receive medication and other essential supplies (under 500 grams) through Australia Post’s Express Post network once a month.</p> <p>Pharmacies can then receive the full cost back through government rebate.</p> <p>Christine Holgate, Group Chief Executive Officer and Managing Director of Australia Post said coronavirus is having a major impact on the lives of Australians and it’s important to introduce a home delivery system for local pharmacies.</p> <p>“We know so many people rely on their local pharmacy for essential medication, particularly the vulnerable and elderly who may not be able to visit their local store. Making delivery to people’s homes is critical at this time,” Ms Holgate said.</p> <p>It’s hoped the new delivery service will also boost small businesses struggling as customers opt to stay home.</p> <p>“We also understand the challenges facing small business at the moment and we have designed a simple system that will allow pharmacies to offer Express Post delivery to their customers from Monday, allowing them to continue to trade,” Ms Holgate said.</p> <p>George Tambassic, National President of the Pharmacy Guild, said this important service w<span>ould add to the options available for the countless community members who rely on medication to maintain their health and wellbeing.</span></p> <p>“Pharmacies provide critical services to members of the community who require medicines and health advice, with many Australians reliant on continued medication to support their long-term health,” he said.</p> <p>“In any one year there are over 465 million individual patient visits to community pharmacies around the country.”</p> <p>Deliveries can be made to homes, or to a local Post Office or 24/7 Parcel Locker for pick-up.</p>

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Malaria and arthritis drugs touted as potential coronavirus “cure”

<p>Pharmacists have been ordered to stop dispensing two drugs touted as potential “cures” for the new coronavirus.</p> <p>Australian pharmacies saw a major rush for old malaria drugs hydroxychloroquine – sold as Plaquenil – and chloroquine after US President Donald Trump touted the medications as a “game changer” in a press conference last week.</p> <p>The comment was based on a recent <a href="https://drive.google.com/file/d/186Bel9RqfsmEx55FDum4xY_IlWSHnGbj/view">patient trial of hydroxychloroquine for COVID-19 conducted in Marseilles</a>, France, which reported “<a href="https://www.forbes.com/sites/marybethpfeiffer/2020/03/18/science-works-to-use-old-cheap-drugs-to-attack-coronavirus--it-might-just-work/#481669275c49">encouraging</a>” early results.</p> <p>Pharmaceutical Society of Australia president Chris Freeman said the unprecedented demand for the drugs in pharmacies across Australia created a shortage for patients who actually needed them.</p> <p>The two medications are also used to treat rheumatoid arthritis.</p> <p>Freeman said despite “positive signals” from the trial, people should not “buy into the hype”.</p> <p>“I think the worst thing that could happen is people start using these medicines in the hope it will prevent the virus, and then relax on other measures to prevent [it],” Freeman told the <em><a href="https://www.abc.net.au/news/2020-03-23/malaria-drugs-labelled-early-coronavirus-covid19-cures-treatment/12081306">ABC</a></em>.</p> <p>Freeman has asked pharmacists to keep their supplies of hydroxychloroquine safe.</p> <p>“We’re calling all prescribers to stop prescribing these in the short term until we have some more evidence on whether these medicines are effective in these conditions and are safe to do so,” he said.</p> <p>The Australian Medical Association have also supported the pharmacists’ call for GPs and doctors to stop prescribing the drug.</p> <p>The trial, which studied 36 patients, found that 70 per cent of the hydroxychloroquine-treated group tested negative to the virus at day 6.</p> <p>Ying Zhang, a professor of microbiology at Johns Hopkins Bloomberg School of Public Health, said the Marseilles study had “potentially interesting and justified” findings, but was limited by a small sample size and a <a href="https://www.forbes.com/sites/marybethpfeiffer/2020/03/22/one-patient-dodges-a-covid-bullet-is-she-a-harbinger-or-outlier/#8762c745b843">short treatment and follow-up duration</a>.</p> <p>Christian Perronne, a infectious diseases physician at Greater Paris University Hospitals, said the results were “very encouraging” but added: “I agree with authorities and colleagues that, before recommending this treatment on a large scale, this efficacy should be further studied on a bigger number of patients with a longer follow-up.”</p> <p>According to <em><a href="https://www.vox.com/2020/3/20/21188433/coronavirus-hydroxychloroquine-chloroquine-covid-19-treatment">Vox</a></em>, at least <a href="https://clinicaltrials.gov/ct2/results?cond=COvid-19&amp;term=hydroxychloroquine&amp;cntry=&amp;state=&amp;city=&amp;dist=">six clinical trials for hydroxychloroquine</a> are enrolling patients or in planning stages around the world.</p>

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5 question you should be asking your pharmacist NOW

<p>People often seem to care more about whether their fast-food order is mixed up than if they get the wrong prescription medication, according to pharmacist Matthew Grissinger, RPh, FISMP, FASCP.  They just want to get in and out fast, and never have any questions.</p> <p>“People aren’t asking questions as it is, that itself has to change,” says Grissinger, the director of error reporting programs at the Institute for Safe Medication Practices (ISMP), a non-profit devoted to preventing medication errors.</p> <p>But by asking questions – starting in the prescriber’s office – people can help prevent rare but potentially deadly medication errors, and make sure they’re using their medication in the safest and most effective way. In fact, the ISMP calls patients “the last line of defence in preventing medication errors.”</p> <p>If pharmacists seem too busy to answer questions, that should be a big red flag, says Michael T. Rupp, PhD, FAPhA, a professor of pharmacy.</p> <p>“Find a pharmacy that is well-organised, well-managed and is adequately staffed for the volume of prescriptions it does,” Dr Rupp says. “It should run like a well-oiled machine and staff should never appear frazzled, frantic or fatigued. Even a competent and conscientious pharmacist is challenged to provide quality care in a flawed practice setting.”</p> <p><strong>May I speak with the pharmacist?</strong></p> <p>Whenever you’re prescribed a new medication, ask your physician to confirm the name and strength of the prescription, how and when to take it, and the name of the drug, Grissinger says.</p> <p>And when you pick up a prescription, always ask to speak with the pharmacist to review how to take the medication. This is a safety check that could save your life, or the <a href="https://consumermedsafety.org/medication-safety-articles/item/863-great-catch-with-newborn-s-medicine">life of a family member</a>, as a recent case reported to ISMP illustrates. (Pharmacist should provide or offer to provide counsel to a customer whenever a medicine is supplied.)</p> <p>One father noticed that the dosage of a seizure medication for his newborn son seemed too high. Because he’d reviewed the dosage and information with the baby’s doctor, he noticed that something wasn’t right.</p> <p>However, ISMP points out, “had the father talked to the pharmacist when he picked up the filled prescription, the error would likely have been caught in the pharmacy before going home.”</p> <p><strong>Why am I taking the medication?</strong></p> <p>You should also ask your doctor why he or she is prescribing the medication, and request that they record the indication on your prescription, Grissinger advises.</p> <p>And at the pharmacy, always confirm the name of the pills and the reason you are taking them with your pharmacist. For refills, safety experts advise taking a look inside the bottle to see if the tablets look the same as those in the last prescription before accepting the medication.</p> <p>“If anything does not seem right, speak up, either there in the pharmacy or call back later,” says Rupp. “As someone who does expert witness work in pharmacy malpractice cases, it is distressing to see how often the patient saw something that didn’t seem right but did not mention it to the pharmacist.”</p> <p>He adds: “That medication that looks different than it did last time might just be a new generic (although the pharmacist should have alerted you if that were the case), but it also might be the wrong medication entirely. If you see something, say something.”</p> <p><strong>How should I take the medication?</strong></p> <p>Confirm how much of the medication you should be taking and how often with your physician and your pharmacist, and whether you should be taking doses at a particular time of day, Grissinger says.</p> <p>Also, ask about whether you should be taking the medication with food or on an empty stomach, he adds.</p> <p>“There is real value in establishing a relationship with individual pharmacy staff – both pharmacists and technicians – who get to know you and are familiar with your medication therapy,” Rupp notes.</p> <p>This is particularly important for people who must take multiple medications or are on other types of complex therapy, Rupp says. “Ideally, patients would have their prescriptions filled and dispensed during days and times when the staff they know are on duty.”</p> <p><strong>Should I avoid certain foods, or alcohol, while on this medication?</strong></p> <p>Drinking alcohol can make some drugs less effective; it can also exacerbate<a href="https://www.niaaa.nih.gov/publications/brochures-and-fact-sheets/harmful-interactions-mixing-alcohol-with-medicines"> liver damage</a> due to certain medications, according to the National Institute on Alcohol Abuse and Alcoholism. Some drugs, on the other hand, can intensify alcohol’s effects.</p> <p>Certain foods can also change the effects of drugs in the body in potentially harmful ways. For example, the US Food and Drug Administration (FDA) warns that <a href="https://www.fda.gov/consumers/consumer-updates/grapefruit-juice-and-some-drugs-dont-mix">grapefruit juice</a> interferes with an enzyme in the small intestine and liver, CYP3A4, that normally helps clear certain medications from the body, including some cholesterol-lowering medications and blood pressure medications. This can lead to the drug accumulating in the blood, potentially reaching toxic levels.</p> <p>Grapefruit can have the opposite effect with some drugs, the FDA notes, diluting their effectiveness by blocking transporters that would normally shuttle the active ingredient into cells.</p> <p><strong>What should I do if I forget to take the medication?</strong></p> <p>Knowing what to do if you miss a dose of prescribed medication – before you leave the pharmacy – can save a lot of aggravation and worry, Gissinger says.</p> <p>And getting the details from your pharmacist is essential, because different drugs and dosing schedules may require different <a href="https://www.pharmacy.ca.gov/publications/miss_dose.pdf">catch-up strategies</a>, according to the University of California-San Francisco School of Pharmacy Center. For some medications, you can skip a dose and just wait until the next. With others, for example, birth control pills, you may need to take the missed dose even if it means doubling up.</p> <p><span><em>Written by Anne Harding. This article first appeared in </em></span><a href="http://www.readersdigest.com.au/true-stories-lifestyle/think-your-sex-life-over-after-40-hardly"><span><em>Reader’s Digest</em></span></a><span><em>. For more of what you love from the world’s best-loved magazine, </em></span><a href="http://readersdigest.innovations.com.au/c/readersdigestemailsubscribe?utm_source=over60&amp;utm_medium=articles&amp;utm_campaign=RDSUB&amp;keycode=WRA87V"><span><em>here’s our best subscription offer.</em></span></a><span><em> </em></span></p> <p><img style="width: 100px !important; height: 100px !important;" src="https://oversixtydev.blob.core.windows.net/media/7820640/1.png" alt="" data-udi="umb://media/f30947086c8e47b89cb076eb5bb9b3e2" /></p> <p> </p>

Retirement Life

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5 unexpected side effects of over-the-counter drugs

<p>They’re simple to use, effective and accessible, so it’s little wonder that many Aussies reach for over-the-counter (OTC) medicine when a cold or headache gets them down. In fact, national figures from the Australian Self Medication Industry show that more than 80 per cent of the adult population take an OTC drug (eg ibuprofen, paracetamol and many others) each and every month!</p> <p>It’s easy to see why. Life is busy enough, so who wants to be spending the better half of the day sitting in a doctor’s office? Especially when a quick trip to the supermarket or pharmacy will do. But there’s a downside to self-medicating, especially if you are not aware of the risks or ask the right questions. Here’s what you need to know.</p> <p><strong>1. Pain killers and medication-overuse headaches</strong></p> <p>Using medicine to mask pain on a regular basis can actually induce headaches or make headache pain feel even worse. This is known as medication-overuse headaches or MOH, and feels like a dull constant headache that is usually worse in the morning.</p> <p>It can affect anyone who overuses painkillers, regardless if it’s for a headache or other pain such as arthritis or back pain. It’s a vicious cycle for anyone in pain, and according to The Headache Group and Migraine Trust in the UK, the only way of treating this condition is to stop taking the medication – but be sure to talk to your doctor about how to do this safely. </p> <p><strong>Who is at risk?</strong> People who use painkillers (OTC or prescription) more than 2-3 times per week or more than 10 days in a month.</p> <p><strong>2. Mixing medicines with certain foods</strong></p> <p>Did you know grapefruit and some citrus fruits can interfere with medicines in the body? Just one grapefruit, or the equivalent in juice form, can cause side effects, regardless if it is taken with the medicine or at a later time. Bitter oranges and limes can also cause an adverse reaction, whereas sweet oranges and lemons don’t seem to have the same effect, says the National Prescribing Service. Side effects may include very slow heartbeat, rapid heartbeat, kidney damage or respiratory problems.</p> <p><strong>Who is at risk?</strong> People taking medicine for infection, high cholesterol, high blood pressure, or heart problems. People over 70 years old.</p> <p><strong>3. Regular use of NSAIDs</strong></p> <p>Anti-inflammatory medicines such as diclofenac and ibuprofen are collectively known as NSAIDs, and these are generally safe when taken in small amounts and for short periods. However, there are risks associated with regular use, especially in older Australians (The Society of Hospital Pharmacists of Australia recommends that people over 65 years old avoid regular use of NSAIDs).</p> <p>Mild side effects include nausea, heartburn and indigestion. More seriously, prolonged use of NSAIDs has been linked to ulcers, kidney problems and heart problems. The National Prescribing Service (NPS) advises taking ibuprofen only when needed and at the lowest recommended dose that improves symptoms, for the shortest time possible (not exceeding 2400mg over a 24-hour period).</p> <p><strong>Who is at risk?</strong> People over 65 years old, people with ulcers, stomach bleeding, heart or kidney problems, high blood pressure, asthma, anyone taking another medicine that also contains an NSAID.</p> <p><strong>4. Mixing natural remedies with prescription medicine</strong></p> <p>Mixing complementary medicines such as echinacea or St John’s wort with prescription drugs may not only reduce the effectiveness of the medication, but can also put your health at risk. For example, echinacea may interact with medications that are broken down by the liver; ginkgo and chamomile may increase the risk of bleeding in people taking aspirin or warfarin; and taking St John’s wort with other medicines has been linked to serotonin syndrome, which causes tremors, high temperature and low blood pressure.</p> <p><strong>Who is at risk?</strong> Anyone who mixes medicines without expert/GP advice, especially those who are taking five or more medications together, have had recent changes to their treatment plan, or have different doctors (or keep their doctor out of the loop).</p> <p><strong>5. Anticholinergic medications and sedatives</strong></p> <p>As we age, we become more sensitive to certain medicines especially those with sedative properties or medicines that have an ‘anticholinergic effect’ (affecting your nervous system).</p> <p>Cough medicine is one example – it might work as intended now, but might make you increasingly drowsy in older age. Other common anticholinergic effects include dry mouth, constipation, blurred vision and dizziness. Common medicines include antihistamines, cough and cold medicines, medicines for nausea/travel sickness and incontinence medication.</p> <p>Who is at risk? Older Australians, people taking multiple medicines, or anyone who has a pre-existing brain or nerve condition, such as dementia.</p> <p><strong>Top tips when considering OTC medications:</strong></p> <ul> <li>Take as directed, and always read the packaging very carefully (especially if purchasing in a supermarket)</li> <li>Speak to your GP if you have pre-existing health conditions or when mixing medicines</li> <li>Ask your pharmacist about side effects and inform them of any health conditions</li> <li>Stick to one GP wherever possible</li> <li>Call the NPS Medicines Line on 1300 633 424 or the Adverse Medicines Events Line on 1300 134 237 for advice. Or contact Poisons Information Centre on 13 11 26</li> <li>In an emergency, call 000</li> </ul> <p><em>Written by Mahsa Fratantoni. Republished with permission of <a href="https://www.wyza.com.au/articles/health/5-unexpected-side-effects-of-over-the-counter-drugs.aspx">Wyza.com.au.</a></em></p>

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Scammer cheats pharmacy cashier out of $50 with "magic trick"

<div> <div class="replay"> <div class="reply_body body linkify"> <div class="reply_body"> <div class="body_text "> <p>A pharmacy in South Australia has urged businesses to beware of a cash con that the owner likened to a “magic show”.</p> <p><em><a rel="noopener" href="https://www.9news.com.au/national/news-adelaide-cash-scammer-pulls-off-magic-trick-in-pharmacy/ad148169-4335-4e28-9d92-07a2a9f0b5ed" target="_blank">9News</a> </em>reported that Wayville’s Chemist King in Adelaide has fallen victim to a scam involving bills and coins swapping.</p> <p>A CCTV footage shows a customer tricking the cashier into giving him significantly more change than he was due.</p> <p>The man arrived at the cash register under the guise of purchasing a $3 hand wash. After paying with a $100 bill, he then pulled out other notes and coins to have them exchanged.</p> <p>During the exchange he slid a note into his wallet, took control over the money counting and ended up with at least $50 more than when he walked in.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">WATCH: A complex cash scam has been caught on camera, with a customer tricking a cashier into giving him considerably more change than he was due. <a href="https://twitter.com/LucyHinton_9?ref_src=twsrc%5Etfw">@LucyHinton_9</a> <a href="https://twitter.com/hashtag/9News?src=hash&amp;ref_src=twsrc%5Etfw">#9News</a> <a href="https://t.co/FTUKYx1cMt">pic.twitter.com/FTUKYx1cMt</a></p> — Nine News Adelaide (@9NewsAdel) <a href="https://twitter.com/9NewsAdel/status/1116264207916261376?ref_src=twsrc%5Etfw">April 11, 2019</a></blockquote> <p>“He had it all planned out, he knew exactly what he was doing,” said Ashleigh Scott, one of the pharmacy’s staff members. “Buy a cheap item, give a big note and then bring out a pocketful of coins when you could have paid with that.”</p> <p>The chemist’s owner Vu Vo said the con, which he described as “very quick” and “almost like a magic show”, was a regular occurrence that his young, inexperienced employees had to face.</p> <p>“Coming out into the workforce and experiencing these sorts of things just makes them feel like more cheated and less trust in other people.”</p> <p>Following the incidents, Chemist King has changed their policy to no longer allow customers to swap notes and coins in any of their outlets, according to <em>9News</em>.</p> <p>“We want to create awareness for other businesses to retrain their staff and make them aware as well of these type of things that are occurring,” said Vo.</p> <p>Have you ever seen this scam in action? Let us know in the comments.</p> </div> </div> </div> </div> </div>

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