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Longtime friend opens up on John Farnham's potential return to singing

<p>John Farnham is back in the spotlight following the release of his brand new memoir, <em>John Farnham: The Voice Inside</em>. </p> <p>The memoir explores the legendary singer's extraordinary almost six-decade career, with an insight into the star's notoriously private family life. </p> <p>As he slowly and steadily recovers from mouth cancer, the beloved singer's voice has been heard for the first time as he narrates the <a href="https://oversixty.com.au/health/caring/john-farnham-s-voice-heard-for-the-first-time-since-throat-surgery" target="_blank" rel="noopener">audiobook</a> for his memoir. </p> <p>Now, long-time friend Gaynor Wheatley has shared an exciting update on whether the music icon would ever perform again. </p> <p>"As soon as I saw him in the studio doing the audiobook and as soon as he got behind the microphone, the twinkle was in the eye," she told <em>Today</em>.</p> <p>"That's when I thought, you know, we're still in with a shot and he can still sing, his voice box is still great, there's just a few more things to do with the mouth recovery, but we all know he's as strong as a boxer so if he wants to do something, he'll do it.</p> <p>"If I say to him, 'You won't sing, you can't sing, what a shame', then he'll go, 'Yes I can, I'll prove you wrong'."</p> <p>In another interview with <em>The Project</em>, she recalled how the legendary singer still wants to perform despite his facial disfigurement from the surgery. </p> <p>“He’s a singer,” she said at the time. </p> <p>“I know when he got back in the studio doing the audiobook, he was like, ‘I want to get back, I want to go back’."</p> <p><em>Image: Today/ Facebook</em></p>

Caring

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Readers response: Have you picked up any new skills or learned something unexpected since retiring?

<p>When many of us retire and our time is now fully our own, some people use this time to pick up a new skill or hobby they've always wanted to try.</p> <p>We asked our readers if they have picked up any new skills since retiring, and the response was overwhelming. Here's what they said. </p> <p><strong>Marion Thompson</strong> - Cycling, travelling and watercolour art.</p> <p><strong>Dee Douglas</strong> - How to take a walk and look at everything with new eyes rather than a head filled with work issues.</p> <p><strong>Margaret Mason</strong> - Line dancing and croquet since moving in the last 18 months. I have actually been retired for 18 years and in that time also learnt some New Testament Greek.</p> <p><strong>Yvonne Cooper</strong> - Spoon carving and wood work. Loving it!</p> <p><strong>Glenn Azlin</strong> - Competed Certificate III Applied Languages (Mandarin).</p> <p><strong>Anne O'Donohue</strong> - How to take all week to do the chores I could do in a day.</p> <p><strong>Helen Morgan</strong> - It turns out I am very good at doing nothing, a real expert!</p> <p><strong>Sheila Ball</strong> - Taking time to read a book.</p> <p><em>Image credits: Shutterstock</em></p>

Retirement Life

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"So ashamed": John Farnham opens up about years of abuse

<p>John Farnham has shared explosive claims that he suffered years of abuse at the hands of his former manager at the beginning of his career. </p> <p>Revealing all in his new memoir <em>The Voice Inside</em>, which is set to be released on October 30th, the Aussie music legend opened up about the mistreatment he endured from former manager Darryl Sambell when he was a teen pop idol in the 1960s with hits like <em>Sadie the Cleaning Lady</em>.</p> <p>In an excerpt of the book published by <a href="https://www.theaustralian.com.au/subscribe/news/1/?sourceCode=TAWEB_WRE170_a_NEW&dest=https%3A%2F%2Fwww.theaustralian.com.au%2Farts%2Freview%2Fhe-drugged-me-for-years-john-farnham-reveals-predatory-industry-life-after-cancer-in-memoir-finding-the-voice%2Fnews-story%2Fc1dfc413b3bee553a0bda380bc3bec01&memtype=anonymous&mode=premium&v21=HIGH-Segment-2-SCORE&V21spcbehaviour=appendend" target="_blank" rel="noopener"><em>The Australian</em></a>, Farnham wrote that Sambell “drugged me for years and I had no f**king idea,” until he found a half-dissolved pill at the bottom of a cup of coffee. </p> <p>Asked what it was, Sambell told Farnham: “That’s just something to keep you awake.”</p> <p>Farnham also writes that his manager, who was openly gay, was “aggressively sexual” towards him and he was constantly fending off his advances.</p> <p>He wrote, “I said it often enough that I can see now that this rejection turned his attraction into jealousy, hatred and a desire for control.”</p> <p>The toxic relationship went on for years, with Sambell controlling “where and when I worked, what I sang, what I wore, what I ate,” as Farnham ended up “isolated from friends and family,” even from wife Jill, who he married in 1973.</p> <p>Farnham finally sacked Sambell in 1976, later forming one of Australian music’s most successful partnerships with music manager Glenn Wheatley, who helped Farnham become a household name with his major hits of the 1980s and 90s. </p> <p>After Sambell died in 2001, Farnham wrote that he was forced to reflect on the early years of his career, and was overcome with a mixture of sorrow and shame: “I feel so ashamed of myself for not realising what Darryl was up to or speaking up more often to put him back in his place.”</p> <p>He admitted he had found it hard to “unpick” what had happened to him, until forced to confront it while writing his memoir.</p> <p>“But now that I’ve confronted it, I look back on that time with sorrow. I’m annoyed at myself for being so gullible and trusting,” he writes.</p> <p><em>Image credits: news.com.au / Facebook</em></p>

Caring

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"In shock ever since": Aussie TV legend opens up on divorce

<p>Noni Hazelhurst has opened up about her high-profile divorce from actor John Jarratt in 1999, admitting she has "been in shock ever since" the relationship split. </p> <p>The former <em>Play School </em>host, 71, wrote candidly about her former husband in her new memoir <em>Dropping The Mask</em>, sharing the real reason they called off their marriage. </p> <p>Hazelhurst and Jarratt were married for 12 years, from 1987 until 1999, and share two sons together, Charlie, 36, and William, 30. </p> <p>The couple even co-hosted <em>Better Homes and Gardens</em> together, but sadly, the show wound up playing a role in their divorce.</p> <p>“John and I had some wonderful times together – and then we didn’t," Hazlehurst told <em><a href="https://www.nowtolove.com.au/celebrity/noni-hazlehurst-ex-husband/" target="_blank" rel="noopener">Woman’s Day</a></em> in a new interview.</p> <p>“That’s true of many relationships. They start off full of hope and optimism and, along the way, buried issues come to the surface.”</p> <p>Noni went on to say their relationship started to end when John grew closer to a member of the <em>Better Homes</em> crew, saying “At that moment, I knew the marriage was over.” </p> <p>“We simply wanted different things. I wanted a family. John wanted another woman… The ending of my previous relationships had been hard enough, but this was far worse. In some ways, I think I’ve been in shock ever since.”</p> <p>Despite the divorce, Hazlehurst insisted she had no hard feelings toward her ex, saying, “The end result of our marriage was two beautiful children. Whatever happened can’t negate the joy they’ve brought me.”</p> <p><em>Image credits: Instagram / news.com.au</em></p>

Relationships

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"Absolute honour": Federer's stirring words as Nadal hangs up his racquet

<p>Roger Federer and Novak Djokovic have led a wave of tributes after Rafael Nadal announced he would be retiring from playing professional tennis. </p> <p>Nadal announced the news in an emotional Instagram video, where he thanked his family, team, friends and loyal fans for their support, while announcing that the David Cup Finals in November would be his last competition. </p> <p>In his video, the Spanish tennis champion also thanked his "greatest rivals" for giving him fierce competition throughout his stellar career. </p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/DA8EpTsg3iV/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/DA8EpTsg3iV/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Rafa Nadal (@rafaelnadal)</a></p> </div> </blockquote> <p>Those great rivals were the first to honour Nadal after his shock announcement, with Roger Federer sharing a photo of their pair sitting side by side, both in tears, as the Swiss great announced his own retirement two years ago. </p> <p>He wrote, “What a career, Rafa! I always hoped this day would never come. Thank you for the unforgettable memories and all your incredible achievements in the game we love. It’s been an absolute honour.”</p> <p>Novak Djokovic also shared a message for Nadal, posting a photo collage of their friendship behind the scenes. </p> <p>“Rafa, one post is not enough to express the respect I have for you and what you have done for our sport,” the 24-time Grand Slam title winner wrote.</p> <p>“You have inspired millions of children to start playing tennis and I think that’s probably the greatest achievement anyone can wish for. Your tenacity, dedication, fighting spirit is going to be taught for decades. Your legacy will live forever."</p> <p>“Only you know what you had to endure to become an icon of tennis and sport in general. Thank you for pushing me to the limit so many times in our rivalry.”</p> <p><em>Image credits: Daniel Irungu/EPA-EFE/Shutterstock Editorial </em></p>

Retirement Life

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Private island off Queensland coast up for sale

<p>A private island in northern Queensland is up for sale for $15million. </p> <p>Timana Island, also known as Thorpe Island, boasts 15 hectares of rainforest, a private beach and a beach shack. </p> <p>The island located off Mission Beach between Cairns and Townsville is one of the few private freehold islands in Australia, that is in "pristine" condition. </p> <p>"It's sort of beyond words, but you're sitting there listening to the waves, lapping up the orchestra of birds and the smells of the blossoming rainforest," Steve Wiltshire from Mission Beach Real Estate told <em>Today</em>.</p> <p>He added that fruit trees were growing wild on the island and could be "gardened" up.</p> <p>"And then it rises steeply up to a hillock, and it's covered in dense rainforest," he said.</p> <p>While the beach shack is currently uninhabitable, he added that is has a strong foundation for those interested in renovating it and turning it into something special.</p> <p>"There's an old shack there that is in need of a lot of attention - but strong bones, as we say in the industry."</p> <p><em>Images: Today</em></p>

Domestic Travel

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Snakes are waking up. What should you do if you’re bitten? And what if you’re a long way from help?

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/hamish-bradley-2217649">Hamish Bradley</a>, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a>; <a href="https://theconversation.com/profiles/alice-richardson-252002">Alice Richardson</a>, <a href="https://theconversation.com/institutions/australian-national-university-877">Australian National University</a>, and <a href="https://theconversation.com/profiles/breeanna-spring-1545193">Breeanna Spring</a>, <a href="https://theconversation.com/institutions/charles-darwin-university-1066">Charles Darwin University</a></em></p> <p>From the creeks that wind through inner city Melbourne to the far outback in Western Australia, snake season is beginning.</p> <p>Over the cooler months snakes have been in state of <a href="https://youtu.be/FjXOzNjZjoU?si=Mc0eeayVk4VU9906">brumation</a>. This is very similar to hibernation and characterised by sluggishness and inactivity. As warmer conditions return both snakes and humans become more active in the outdoors, leading to an increased likelihood of interaction. This may happen when people are hiking, dog-walking or gardening.</p> <p>The risk of being bitten by a snake is exceptionally small, but knowing basic first aid could potentially save your, or another person’s, life.</p> <h2>When a snake bites</h2> <p>Snake bite envenomation (when venom enters the blood stream) is a significant issue in Australia, with <a href="https://onlinelibrary.wiley.com/doi/full/10.5694/mja17.00094">3,000 cases annually and an average of two deaths</a>.</p> <p>Snake bite should always be <a href="https://stjohnwa.com.au/online-resources/first-aid-information-and-resources/snake-bite">treated</a> as a life-threatening emergency, and if you are bitten in rural or remote Australia, you will often receive an air medical emergency pick up to a regional or metropolitan hospital for advanced care.</p> <p>The effects of snake bites vary, depending on the species of snake and first aid measures undertaken.</p> <p>Australian <a href="https://www.healthdirect.gov.au/snake-bites">standard first aid guidelines</a> include:</p> <ul> <li>calling for help (dialing 000 or activating an emergency beacon)</li> <li>applying a pressure immobilisation bandage</li> <li>resting.</li> </ul> <h2>Why pressure is important</h2> <p>Snake venom is carried within the <a href="https://theconversation.com/what-are-lymph-nodes-and-can-a-massage-really-improve-lymphatic-drainage-209334">lymphatic system</a>. This is a collection of tiny tubes throughout the body that return fluid outside of blood vessels back to the blood stream.</p> <p>Muscles act as a “<a href="https://theconversation.com/pneumatic-compression-therapy-can-it-really-help-olympians-or-you-recover-after-exercise-236228">pump</a>” to help the fluid move through this system. That’s why being still, or immobilisation, is vital to slow the spread of venom.</p> <p>A firm pressure immobilisation bandage, applied as tight as you would for a sprained ankle, will compress these tubes and help limit the venom’s spread.</p> <p>Ideally bandage the entire limb on which the bite occurred and apply a splint to help further with immobilisation. It is very important that the blood supply to the limb is not limited by this bandage.</p> <p>Never attempt to capture or kill the snake for identification. This risks further bites and is not required for specialist care. The decision about when to give antivenom (if any) is based on the geographical location, symptoms, the results of blood tests and discussion with a toxicologist.</p> <h2>The tyranny of distance</h2> <p>People living in rural and remote locations may also have limited access to health care, including access to ambulance services, <a href="https://www.tandfonline.com/doi/full/10.1080/10871209.2020.1769778">snake bite first aid</a> such as bandages and splints, and to antivenom.</p> <p>Availability and the prompt use of antivenom have been identified as <a href="https://www.sciencedirect.com/science/article/pii/S2590171022000558">crucial factors in the effective treatment</a> of snake envenomation – but not studied in detail.</p> <p>Over one year (as a component of a larger three-year study) we collected information on the pre-hospital care and in-flight care with the Royal Flying Doctors Service Western Operations.</p> <p>During this time, 85 people from regional, rural, remote and very remote Western Australia were flown by Royal Flying Doctor Service to hospital for suspected or confirmed snake bites. Reassuringly, only five of these patients (6%) ultimately received a toxicologist’s diagnosis of envenomation.</p> <h2>To move or not to move?</h2> <p>Troublingly, 38 (45%) of the 85 snake bite victims continued to move around and be active following their suspected snake bite. This raises questions about whether people lack knowledge of first-aid guidelines, or whether this is a consequence of being isolated, with limited access to health care.</p> <p>Either way, our as-yet-unpublished research highlights the vulnerability of Australia’s rural and remote people. All patients eventually received a pressure immobilisation bandage, with an average time from bite to application of 38 minutes. Three quarters of the patients made their way to health-care site by foot, or private car, arriving on average 65 minutes after the bite.</p> <h2>What needs to change?</h2> <p>Our results indicate rural and remote Australians need innovative health-care solutions beyond the metropolitan guidelines, particularly when outside ambulance service areas.</p> <p>Basic snake bite first aid education needs to be not only reiterated but also a pragmatic approach is required in these geographically isolated locations. This would involve being vigilant, staying safe and, when isolated, always carrying emergency technology to call for help.</p> <hr /> <p><em>The authors wish to acknowledge the efforts required through this research project as it continues, including by Fergus Gardiner, Kieran Hennelly, Rochelle Menzies, James Anderson, Alex McMillan and John Fisher. Hamish Bradley is an Aeromedical Retrieval Specialist and Principal Investigator in this project.</em><!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/234365/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/hamish-bradley-2217649">Hamish Bradley</a>, Adjunct Lecturer, Anaesthetist and Aeromedical Retrieval Specialist, <a href="https://theconversation.com/institutions/the-university-of-western-australia-1067">The University of Western Australia</a>; <a href="https://theconversation.com/profiles/alice-richardson-252002">Alice Richardson</a>, Associate professor and lead of Statistical Support Network, <a href="https://theconversation.com/institutions/australian-national-university-877">Australian National University</a>, and <a href="https://theconversation.com/profiles/breeanna-spring-1545193">Breeanna Spring</a>, PhD student, Molly Wardaguga Institute for First Nations Birth Rights, Faculty of Health, <a href="https://theconversation.com/institutions/charles-darwin-university-1066">Charles Darwin University</a></em></p> <p><em>Image credits: Shutterstock</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/snakes-are-waking-up-what-should-you-do-if-youre-bitten-and-what-if-youre-a-long-way-from-help-234365">original article</a>.</em></p> </div>

Body

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Another Channel 7 star quits in AFL shake-up

<p>Just last month Kane Cornes confirmed his move from the Nine Network to Channel 7 for the 2025 season, with colleague and veteran journalist Caroline Wilson doing the same. </p> <p>Now it has emerged that Channel 7 and Triple M commentator Luke Darcy has reportedly decided to walk away from the media industry all together, in the latest AFL shake-up. </p> <p>Darcy, a former ruckman who played 226 games with the Western Bulldogs, joined the media industry in 2007. He was initially with Network Ten before he moved to Channel 7 in 2011 and has since filled a variety of hosting and commentary roles. </p> <p>He also had a long-running breakfast show on Triple M with Eddie McGuire before that ended in 2020.</p> <p>Darcy got attention for his interview during the 2013 Essendon peptide saga and his repetition of the phrase, “say that again”. </p> <p>Now, he is choosing to walk away from the media to focus on his family's varied business ventures, according to the <em>Herald Sun</em>. </p> <p>A few of their business interests include a wellness spa in Bali, pubs and venues in Victoria, as well as a podcast on leadership. </p> <p>The news comes following a series of controversies involving Darcy, who on April this  year, confronted Cornes during a live Triple M radio segment, labelling the former  Port Adelaide midfielder “more mean spirited and nasty to people than anyone in the history of our industry”.</p> <p>The two have since cleared the air, to some extent, with Cornes saying that just last week he had crossed paths with Darcy during a footy game, and Darcy happily passed him some milk for a cup of tea. </p> <p>Wilson was among those that defended Cornes and called Darcy out for being out of line.</p> <p>It is unclear whether the controversy had any impact on Darcy's decision to leave the industry. </p> <p>A few footy fans were having a field day with the news, with one writing on Reddit: “Thank f**k. Insufferable that guy." </p> <p>“Nice bloke probably. But he’s the only actual voice I can’t stand listening to,” added another.</p> <p>“To give some credit he does sound genuinely excited/passionate for the game in much of his commentary," one defended. </p> <p><em>Image: news.com.au</em></p>

TV

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The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p>Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories.</p> <p>Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback?</p> <p>The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses.</p> <p>Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors.</p> <p>For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively.</p> <p>However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience.</p> <p><a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate.</p> <h2>The role of negative reviews</h2> <p>Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction.</p> <p>In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness.</p> <p>As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems.</p> <p>Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool.</p> <p>Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients.</p> <p>However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed.</p> <p>In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews.</p> <p>By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>.</em></p> </div>

Travel Trouble

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"Violent threats": The Block star opens up after sudden exit

<p>Paige and Jesse, contestants on the 2024 season of <em>The Block</em>, have finally addressed the intense backlash they've received following their portrayal on the popular reality show.</p> <p>The couple, who became social media’s latest "villains" due to multiple on-screen arguments, have opened up about the toll it has taken on their mental health. Fans of the show have accused the duo of having a "toxic relationship", and some online commentators have left harsh, often cruel comments directed at them.</p> <p>The 27-year-old Paige expressed her dismay at the negativity, calling it "really sad" to see so many of her fellow contestants also receiving hate. “It's just a TV show as well," she told <a href="https://au.lifestyle.yahoo.com/lifestyle/what-you-dont-see-on-tv-the-block-star-on-horrific-consequence-of-being-a-reality-villian-053436673.html" target="_blank" rel="noopener">Yahoo Lifestyle</a>. "I don't think it's appropriate whatsoever.”</p> <p>The attacks have gotten so bad that Paige revealed that Jesse has taken control of her Instagram to filter hateful messages, and she has deleted her Facebook presence completely, to avoid the barrage of negativity.</p> <p>In her interview with Yahoo Lifestyle, Paige revealed how serious the situation has become, explaining that the constant harassment has led her to turn off comments on her social media to safeguard her “sanity”. “I've had a lot of death threats, violent threats, and nasty comments that are unimaginable. I turned the comments off for my own wellbeing,” she said, explaining that the online abuse began almost immediately after the first episode aired.</p> <p>While Channel Nine has provided counselling and mental health resources for them, Paige says that her biggest support has come from her family and from Jesse. Her family, who have moved in with them temporarily, have been a source of strength, with Paige explaining that her brother also experienced severe online bullying when they were younger. “I think just being around grounded people, it's a lot harder to fall into those traps,” she shared.</p> <p>Jesse also opened up about the difficulties of watching themselves on TV, admitting that the negative portrayal has made them question their self-identity. However, they’ve found comfort in reconnecting with their co-stars, who remind them of the fun, positive moments that weren’t aired. “You start to question yourself when you’re watching yourself on TV,” Jesse said, adding that they often reflect on the good times during filming, despite what viewers see.</p> <p>Despite the negative attention, Paige and Jesse have also experienced an outpouring of support. Following Paige’s <a href="https://www.tiktok.com/@paigebeechey" target="_blank" rel="noopener">candid three-part TikTok series</a>, where she revealed details about their experience on the show and their decision to leave on bad terms, the couple received a flood of encouraging messages. “The response that I got was pretty huge,” Paige said. “I received so many wonderful messages from women, men, current contestants, past contestants.”</p> <p>Jesse echoed her sentiments, sharing that for every few negative comments, there were significantly more positive ones. “It’s like, okay, there actually are people who understand and care and realise that it's more than just a show,” he said.</p> <p>As part of her post-exit TikTok series, Paige levelled a parting shot at the long-running renovation show itself, saying “The Block is over to me. All I want to do now is implore the network that when this show continues, there needs to be serious reform on how you prepare contestants.”</p> <p><em>Images: Channel Nine</em></p>

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Ian Thorpe opens up on darkest moment of his career

<p>Ian Thorpe has recalled the moment an irregular drug test almost upended his life and destroyed his reputation. </p> <p>The Aussie swimming legend opened up about a few key moments in his personal life that coincided with the height of his swimming career in a tell-all new book. </p> <p>The 41-year-old athlete singled out the drug test chapter as one of the darkest moments of his career in a new book Profiles In Hope, written by former NSW Liberal leader John Brogden.</p> <p>In 2006, Thorpe underwent a routine drug test that returned an irregular result, with French newspaper <em>L’Equipe</em> reporting that he had returned an unusual level of testosterone.</p> <p>However, results also showed a hormone called leutenising hormone, another naturally occurring substance.</p> <p>The news of the test gained international attraction, and resulted in Thorpe launching a lawsuit against the newspaper.</p> <p>“An irregular test isn’t uncommon. They happen. So firstly, no one should know that information to begin with,” Thorpe says in the book, according to the <em><a title="www.dailymail.co.uk" href="https://www.dailymail.co.uk/sport/olympics/article-13845887/Ian-Thorpe-goes-public-never-heard-devastating-admission.html">Daily Mail</a></em>.</p> <p>“An irregular test means nothing. An irregular test gets thrown out."</p> <p>He said at the time the speculation that he was a cheat was “so upsetting” and the way the information was leaked to French journalist made him feel “deeply alarmed”.</p> <p>He also admitted that during the media storm around the testing, he did not want to leave his home and says now he had thoughts about taking his own life and staging it as an accident.</p> <p>The “Thorpedo” now has the tools in place for his mental health to look back and think he could have handled it better. </p> <p>“In that kind of state, you’re entirely irrational, your logic is warped,” he tells Brogden.</p> <p>“It’s only in the periods when you have clarity of mind, when your mental health is good, that you can actually reflect on things and say, ‘Well, I could have done this’. </p> <p>“I realised what I was doing wasn’t working, and that I needed help. So I got that help, and even though I was still in a long-term depressive state, I got better. I wasn’t at the point of suicide.”</p> <p><em><strong>Need to talk to someone? Don't go it alone. Call Lifeline on 13 11 14 or <a href="http://lifeline.org.au/" target="_blank" rel="noopener noreferrer" data-stringify-link="http://lifeline.org.au" data-sk="tooltip_parent">lifeline.org.au</a></strong></em></p> <p><em>Image credits: Shutterstock </em></p>

Caring

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"I don't call that a life": Couple sign up to die in double suicide pod

<p><em><strong>Warning: This article contains sensitive content that some readers may find distressing. </strong></em></p> <p>A couple from the UK has signed up to be the first to die in a double suicide pod, invented by an Australian doctor, after 46 years of marriage.</p> <p>Peter and Christine Scott, from Suffolk in England’s east, have shared their plans to travel to Switzerland to die together after Ms Scott, a former nurse, was diagnosed with early-stage vascular dementia.</p> <p>After meeting at a jazz club, the pair married 46 years ago, and shared that they have opted out of potentially years of hospital treatment and the crippling costs of care which could eat into their life savings. </p> <p>“We have had long, happy, healthy, fulfilled lives but here we are in old age and it does not do nice things to you,” Mr Scott, 86, told<a title="www.dailymail.co.uk" href="https://www.dailymail.co.uk/news/article-13825105/Former-RAF-engineer-nurse-wife-sign-British-couple-use-double-suicide-pod-Switzerland-dementia.html"> <em>The Daily Mail</em></a>. </p> <p>“The idea of watching the slow degradation of Chris’s mental abilities in parallel to my own physical decline is horrific to me,” the former Royal Air Force pilot added. </p> <p>“Obviously I would care for her to the point I could not, but she has nursed enough people with dementia during her career to be adamant she wants to remain in control of herself and her life”.</p> <p>“I would not want to go on living without her,” he said of his 80-year-old wife. “I don’t want to go into care, to be lying in bed dribbling and incontinent – I don’t call that a life”.</p> <p>As English law does not allow for euthanasia, the couple have planned their trip to Switzerland for the procedure, where Ms Scott has planned out her final days with her husband. </p> <p>“I’d like to go walking with Peter in the Swiss Alps, by a river. I’d have a beautiful plate of fish for my last supper, and enjoy a great bottle of Merlot,” she said. </p> <p>“I’d make a playlist including <em>Wild Cat Blues</em> and <em>The Young Ones</em> by Cliff Richard and I’ve found a poem called <em>Miss Me But Let Me Go</em>, which sums up exactly how I feel”.</p> <p>The suicide pod, known as Sarco, can be turned on with a simple flick of a switch from inside the futuristic capsule that resembles a modern car.</p> <p>The machine was invented by Australian Dr Philip Nitschke, who has long been behind a number of initiatives to allow legal euthanasia in Australia.</p> <p>The 3D printed Sarco capsule ends the lives of those inside by pumping the pod with nitrogen which replaces the oxygen in the pod, which renders the occupants unconscious within about a minute without, its claimed, any panic or distress. </p> <p>With falling oxygen, the person eventually suffocates.</p> <p>Dr Nitschke said the machine is activated by a button from inside the pod. </p> <p>“The capsule for two people works exactly the same as the single Sarco but there is only one button so they will decide between them who will push it,” he told <em><a title="www.dailymail.co.uk" href="https://www.dailymail.co.uk/news/article-13825105/Former-RAF-engineer-nurse-wife-sign-British-couple-use-double-suicide-pod-Switzerland-dementia.html">The Daily Mail</a></em>. </p> <p>“Then they’ll be able to hold each other”. </p> <p><em>Image credits: Courtesy of Exit International</em></p>

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‘It’s time to give up on normal’: what winter’s weird weather means for the warm months ahead

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/david-bowman-4397">David Bowman</a>, <a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>Heavy winds struck south-east Australia over the weekend as a series of cold fronts moved across the continent. It followed a <a href="https://www.9news.com.au/national/australia-weather-update-nsw-and-victoria-damaging-winds-high-fire-danger-warnings/0f9b19d8-dc81-44c9-8df4-679cbb67c055">high fire danger</a> in Sydney and other parts of New South Wales last week, and <a href="https://www.abc.net.au/news/2024-08-28/fire-grass-emergency-warning-firefighter-horningsea-park/104281180">a fire in south-west Sydney</a> that threatened homes.</p> <p>The severe weather rounds out a weird winter across Australia. The nation’s <a href="https://www.theguardian.com/australia-news/article/2024/aug/26/winter-heat-records-broken-as-australia-set-for-more-temperatures-over-10c-above-average">hottest ever winter temperature was recorded</a> when Yampi Sound in Western Australia reached 41.6C on Tuesday. Elsewhere across Australia, winter temperatures have been <a href="https://www.theguardian.com/australia-news/article/2024/aug/28/nsw-weather-forecast-fire-danger-warnings-sydney-bom">way above average</a>.</p> <p>We can look to the positives: spring <a href="https://www.theguardian.com/australia-news/article/2024/aug/26/australias-early-spring-brings-budding-flowers-chirping-birds-and-climate-alarm">flowers are blooming early</a>, and people have donned t-shirts and <a href="https://www.smh.com.au/environment/climate-change/spring-comes-early-after-warm-winter-with-more-heat-on-the-way-20240828-p5k63i.html">hit the beach</a>. But there’s a frightening undercurrent to this weather.</p> <p>Earth’s climate has become dangerously <a href="https://science.nasa.gov/climate-change/extreme-weather/">unstable</a>, and it’s only a matter of time before we get the bad combination of hot and dry weather, strong winds and a spark. None of this should come as a surprise. The sooner we stop expecting Australia’s weather to be “normal”, the sooner we can prepare for life in a wild climate.</p> <figure><iframe src="https://www.youtube.com/embed/003XSg5AZBk?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <h2>The green is deceiving</h2> <p>The landscape around Sydney – and in fact, across much of south-east Australia – is very green at the moment. That’s because we’ve had a couple of years of good rains which triggered an explosion of vegetation growth.</p> <p>The below NASA satellite image reveals the picture in stark detail. It’s certainly lush out there at the moment.</p> <p>But the problem with climate change is that weather conditions can turn on a dime. This August was a case in point. At month’s end, much of Australia was hit by a record-breaking heatwave and <a href="http://www.bom.gov.au/australia/charts/synoptic_col.shtml">damaging winds</a> – conditions that can dry out a green landscape with devastating efficiency, turning it into fuel for a bushfire.</p> <p>The dangerous fire weather that struck Sydney this week came as a surprise to many. But in reality, these abnormal conditions are the new normal.</p> <p>We must open our minds to this, if we want to be prepared.</p> <h2>A climate off the rails</h2> <p>The year 2023 was Earth’s <a href="https://www.climate.gov/news-features/featured-images/2023-was-warmest-year-modern-temperature-record#:%7E:text=The%20year%202023%20was%20the,decade%20(2014%E2%80%932023).">hottest on record</a>. And <a href="https://www.carbonbrief.org/state-of-the-climate-2024-now-very-likely-to-be-warmest-year-on-record/">2024 looks likely</a> to be hotter still.</p> <p>In Australia, the last 12 months have provided all the evidence we need that our climate is wobbling on its rails.</p> <p>In October 2023, Victoria’s Gippsland region suffered unseasonably early bushfires, then soon after battled <a href="https://www.abc.net.au/news/2023-12-05/gippsland-fires-and-multiple-floods-breeding-resilience/103179368">heavy rain and flooding</a>.</p> <p>And Tasmania, where I live, <a href="https://www.abc.net.au/news/2024-03-07/tas-drought-conditions-as-dry-tasmania-looking-very-brown/103546058">has been gripped by drought</a>. This February was Hobart’s third driest in 143 years. But over the weekend we were hammered by a <a href="https://www.abc.net.au/news/2024-09-01/tas-flood-warnings-severe-weather-sunday/104296092">deluge of rain and wind</a>.</p> <p>This climate instability is setting up bad fire conditions. Not everywhere in south-east Australia will be hit by fire, but it will happen somewhere. It could be the hinterlands or the coast. It will depend on how our erratic climate behaves in the coming months.</p> <p>Let’s stick with the Tasmania example. Sure, the surface soils are now nicely saturated. But that will lead to a burst of grass and other vegetation in spring. If the dry weather returns and the temperatures heat up in summer, the fine fuels will dry out and become dangerously combustible.</p> <p>All we need then is a windy day and a spark, and a nightmare fire will soon be racing across the landscape.</p> <h2>Canada on fire</h2> <p>Of course, Australia is not the only country facing climate instability and a worsening fire risk.</p> <p>Canada suffered a catastrophic wildfire season in 2023 – one of the most severe on record. It burnt almost 15 million hectares and forced the evacuation of 232,000 people.</p> <p>Smoke produced by the fires affected communities up to 1,000 km away, such as in southern Canada and on the east coast of the United States.</p> <p>A <a href="https://www.nature.com/articles/d41586-024-02653-6">recent paper</a> in the journal Nature Communications outlined why. It pinpointed early snowmelt, early-season drought conditions and intense heat. In fact, the average temperature in Canada from May to October last year was 2.2°C higher than the 30-year average.</p> <p>The researchers said human-caused climate change exacerbated the fire’s effects. It went on:</p> <blockquote> <p>The disproportionate effect a few days of extreme weather can have on the total area burned is also evident in this fire season, leading to worrisome prospects given projected future conditions.</p> </blockquote> <h2>Normal no longer exists</h2> <p>It’s always been difficult to forecast fire seasons in Australia, due to our natural climate variability.</p> <p>But now we are seeing climate instability <a href="https://www.csiro.au/en/research/environmental-impacts/climate-change/state-of-the-climate/previous/state-of-the-climate-2018/australias-changing-climate">layering over itself</a>: background dryness, wet seasons bringing a proliferation of fuels, and above-average temperatures.</p> <p>Eventually we’ll get unlucky and experience extremely strong winds thrown into the mix. That’s when catastrophic fires are most likely to occur.</p> <p>As we saw in the <a href="https://theconversation.com/australias-black-summer-of-fire-was-not-normal-and-we-can-prove-it-172506">Black Summer of 2019–20</a>, and again in Canada last year, some fires are so intense they completely overwhelm fire suppression strategies.</p> <p>Under climate change, the likelihood of getting a bad combination of weather conditions is increasing. So what’s the remedy?</p> <p>Australia really must start making our communities more resilient. Serious and sustained adaptation is needed. As my <a href="https://www.science.org/doi/full/10.1126/science.adi8066">research has outlined</a>, this requires the careful integration of:</p> <ul> <li>community education programs</li> <li>research and development to design fire-safe homes, gardens, communities and bushland</li> <li>incentives and penalties to ensure adaptation measures are implemented.</li> </ul> <p>As this winter has shown, Australia’s climate is entering a different phase. It’s time to give up on “normal” weather. The game is changing and we have to adapt.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237857/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/david-bowman-4397">David Bowman</a>, Professor of Pyrogeography and Fire Science, <a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/its-time-to-give-up-on-normal-what-winters-weird-weather-means-for-the-warm-months-ahead-237857">original article</a>.</em></p> </div>

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"Fresh chapter": Channel 7 reveals new star line-up

<p>Channel 7 has revealed yet another shake-up in its news presenter lineup, following months of significant reshuffles and the departures of several high-profile television personalities from the network.</p> <p>On Sunday, the network announced what it described as a "fresh chapter" for its 7News Sydney team, with veteran broadcasters Angela Cox and Mark Ferguson appointed as co-anchors for the flagship 6pm bulletin.</p> <p>Cox, who has served as a weekend news co-presenter for the past four years, temporarily filled in for Ferguson while he was on leave during the Olympics. This period of transition occurred amid a series of changes initiated by Seven's news and current affairs director, Anthony De Ceglie.</p> <p>The timing of Ferguson's leave had sparked speculation about his future at the network, particularly against the backdrop of reported cost-cutting measures due to a significant drop in ad revenue. However, the latest announcement puts those rumours to rest, affirming Ferguson's continued role at the helm of 7News Sydney.</p> <p>Cox, who has spent two decades with Channel 7, including a notable seven-year tenure as a foreign correspondent in the US, expressed her excitement about the new role. "Mark’s warmth, integrity and authority behind the news desk has rightfully earned him a loyal following," she said. "He’s also a great bloke, always professional, very funny and a great husband and family man.</p> <p>"The news landscape has changed so much. The way we consume news is radically different now than even 10 years ago and 7NEWS is evolving too."</p> <p>Cox is set to co-anchor her first bulletin with Ferguson on Sunday, September 8, following his return from filming a special series of news reports.</p> <p>Ferguson, who has been the face of the 7News Sydney bulletin for a decade, celebrated his 40th year in the media industry in February. His vast experience and reputation as one of Australia's most trusted news voices make him a key figure in this new co-anchor format.</p> <p>"This new co-anchor approach brings a new sense of dynamism, innovation, and flexibility to the hour-long program," said De Ceglie in a statement. "I am incredibly excited to see Mark and Angela work together."</p> <p>Sunday's announcement is the latest in a series of changes within Channel 7's newsrooms. In July, star Brisbane newsreader Sharyn Ghidella <a href="https://www.oversixty.com.au/entertainment/tv/apparently-my-time-is-up-veteran-channel-7-anchor-s-abrupt-departure" target="_blank" rel="noopener">was unexpectedly axed</a> after nearly two decades with the network, a move she revealed on social media after being informed of her departure while at a hairdresser's appointment.</p> <p>August saw the departure of veteran sports presenter Shane Webcke from the news desk, though he will continue contributing NRL insights for the network. Additionally, senior journalist Steve Hart <a href="https://www.oversixty.com.au/entertainment/tv/channel-seven-loses-veteran-reporter-to-rival-network" target="_blank" rel="noopener">announced his exit</a> from the Brisbane newsroom in an internal email to staff last month.</p> <p>In contrast to these exits, Channel 7 has also made strategic hires, including the recent addition of former ABC journalist Karina Carvalho as a 7News presenter in Melbourne.</p> <p>As Channel 7 continues to navigate these changes, the network's commitment to refreshing its news lineup is evident, with the Cox-Ferguson co-anchor team set to usher in this "fresh chapter" for 7News Sydney.</p> <p><em>Images: 7News</em></p>

TV

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38-year-old message in a bottle washes up on beach

<p>A message in a bottle written almost 40 years ago has been discovered by a four-year-old at a beach in Perth. </p> <p>Meg Prideaux took her son Leo, 4, “looking for treasure” at the beach in their hometown of Lancelin, when he spotted the bottle with a rolled-up note inside.</p> <p>“We brought it home and we waited for my daughter and my husband to come home, but we couldn’t get it open,” she said.</p> <p>“There was a bit of corrosion and a few barnacles had started to grow, so it had been there for a while.”</p> <p>After a bit of trouble, they got the bottle open and unfurled the soggy, but still legible, letter and found it dated from 1985. </p> <p>The message had been written 39 years ago by then-teenagers Joanne Hunter and Louise Pocock, who were 15 when they wrote the note while on holiday. </p> <p>Their note came with a simple request — that anyone who finds the bottle send a return letter to the girls in suburban Perth.</p> <p>With the help of <a href="https://7news.com.au/news/message-in-a-bottle-thrown-into-sea-in-1985-washes-up-on-wa-beach-c-15876207" target="_blank" rel="noopener"><em>7News</em></a>, Meg and Leo Prideaux were able to track down Joanne Hunter, who is now Joanne Evans and aged 54.</p> <p>“I was like, ‘Oh my god. Is that really that?’ I haven’t thought about that in forever,” Evans said.</p> <p>“We wrote it at night and sealed it with wax and then we actually swam it out into the water because, at first, we threw it from the beach and it kept washing back in, so we swam out the next morning."</p> <p>“My family had a beach house directly across the road and Louise came with my family for the school holidays. She was always full of excitement and had such a great imagination, it was her idea to do it.”</p> <p>Pocock died of leukaemia six years ago but her sister, Sarah Martin, said she would have enjoyed “such a kick” knowing the message had been found.</p> <p>“Oh, she’d be so happy, she really would — especially that a little boy found it as well after 39 years just sitting in the sand,” Martin said.</p> <p>“She was a really great, fun, happy-go-lucky sort of person and really did well in her life, very artistic and creative, and she met a wonderful man and married him and had a beautiful little girl.</p> <p>“As time goes on, you feel like they’re slipping further away from you and then this message is such a wonderful thing that just came out of the blue.”</p> <p>The Prideaux family now plan to meet Evans to return the bottle and the message to its original author some time in the near future.</p> <p><em>Image credits: 7News / Prideaux family</em></p>

Family & Pets

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Restaurant charges diners $95 to slice up birthday cake

<p>A restaurant in Italy has been slammed online after charging a group of diners a hefty cost to simply cut a birthday cake into slices. </p> <p>A family attended the high-end restaurant in the southern area of ​​Arezzo to celebrate their mother's birthday, after they had asked the restaurant in advance if they could bring in an outside cake.</p> <p>After enjoying their meal, which came to a whopping €659 or $1,083 AUD, they were slapped with another fee of €58 or $95 to cut the cake and bring it to the table.</p> <p>Local news outlet <em><a href="https://corrierefiorentino.corriere.it/notizie/24_agosto_26/arezzo-ristorante-chiede-58-euro-solo-per-tagliare-la-torta-lo-scontrino-diventa-virale-e-il-gestore-quasi-si-scusa-267975fd-2227-4beb-9621-3bffb3aa4xlk.shtml" target="_blank" rel="nofollow noopener">Corriere Fiorentino</a></em> reported that the cost of slicing the cake was more than the cake itself.</p> <p>Two of the dinner guests shared the story of the expensive fee on a local Facebook page, claiming the restaurant said it is the rule of their establishment and they were required to pay it. </p> <p>The owner of the restaurant told the Italian media site, "We do not charge a cover charge and we mainly serve dishes of our own production, so we try to discourage those who bring things from outside." </p> <p>"If we consider that in Arezzo the average cover charge is 2.5 euros per person, there is not such a big difference," they said as they explained the group of diners was 13 people. </p> <p>"My restaurant has to pay for the waiter who serves at the table, the dishwasher and other related services. We have to recover them somehow."</p> <p>However, the owner did admit, "I wasn't there that evening and my employees were perhaps too fussy in managing the situation that had arisen, perhaps cutting the usual price a little or even not charging anything for the cake." </p> <p>"Better 50 euros less and people going home happy than this misunderstanding in which we are all damaged."</p> <p><em>Image credits: Corriere Fiorentino / Shutterstock </em></p>

Travel Trouble

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"I was going to die": Grant Denyer's brutal wake up call

<p>Grant Denyer has spoken candidly about a brutal wake up call he received from a doctor, when he was told he would die if he didn't start looking after himself. </p> <p>The TV host opened up on the <em>Mental As Anyone</em> podcast about how he would repeatedly push himself too far, and the moment he was forced to reevaluate his priorities. </p> <p>“I was skinny as a rake and unhealthy as hell and the doctor said my organs were running at about seven per cent,” Denyer told the podcast.</p> <p>“He goes, ‘if you don’t do something about this in the next four weeks, you’re going to die. It took two lessons for me to realise that I had to change my mindset and how I was approaching life and what I prioritised as important until I learned the lesson and I feel like if I hadn’t learned it the second time, it would have been fatal the third.”</p> <p>The first lesson came to Denyer in the form of a brutal car crash, and the second being chronic fatigue telling him his body needed to stop. </p> <p>“I broke my back, which I firmly now believe was not as a result of jumping seven cars in a monster truck but as a result of ignoring all my bodily signs, ignoring all the signals my body was trying to give me to slow the hell down,” he said. </p> <p>“You can’t sustain this pace and this grind and this aggressive chase for the next rung of the ladder, because you will die. As my body was deteriorating and my mental health was deteriorating, the monster truck crash came along to sit me on my arse.”</p> <p>Denyer also opened up about having to rely on prescription painkillers after his car accident, and how he struggled battling the pain and the effects of the medication. </p> <p>“It messed with me instantly and majorly,” he said. “To give you an idea, the moment you close your eyes at night time, you fall into your worst nightmares every time instantly and you can’t differentiate between dream and reality so when you wake up, you firmly believed what you have just dreamt, indeed actually just did happen. It was horrible.”</p> <p>"It is important to reflect on because it is the lows that make the highs and those euphoric moments feel high and that was one of the lows. I think in recognising (and) giving voice to those moments of low, that you can celebrate mediocre a lot more and enjoy that.”</p> <p><em>Image credits: Instagram </em></p>

Caring

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Hero security guard tears up while speaking about girl he saved

<p>Laila Johnson, 11, and her mother Samantha, 34, from Candelo near Bega in regional NSW, were sightseeing in London when the young girl was stabbed in a <a href="https://www.oversixty.com.au/health/caring/11-year-old-australian-girl-identified-as-london-stabbing-victim" target="_blank" rel="noopener">random attack</a> in Leicester Square. </p> <p>Abdullah, a security who was working nearby during the random attack, had jumped into action and saved her life  by holding down the alleged attacker, Ioan Pintaru, until police arrived. </p> <p>On Thursday, Laila and her mum talked about the terrifying incident on <em>Sunrise</em>, and spoke about the incredible bond they had formed with the hero security guard. </p> <p>When shown the clip of Laila and her mum on <em>Sunrise </em>the day after, Abdullah was moved to tears by the heartfelt interview. </p> <p>“I will try to be in contact with them all my life,” Abdullah said, wiping away tears from his eyes.</p> <p>“She is just like my little sister now.”</p> <p>Abdullah was hailed as a hero for his bravery, and recognised at the Pakistan High Commission in London as part of their Independence Day celebrations on the 14th of August. </p> <p>Samantha had told <em>Sunrise</em> that Abdullah “is an absolutely gorgeous human”.</p> <p>“He’s just been checking in on Laila and myself and, yeah, we’ve just been keeping in contact,” she said.</p> <p>“He’s quickly taken Laila in as a little sister, and I think that he will continue to check in on her for a very long time." </p> <p>Pintaru  — a Romanian citizen with no fixed address —  was not asked to enter any pleas and was remanded in custody before his next hearing on September 10.</p> <p>He was charged with attempted murder and possession of a bladed article in a public place.</p> <p><em>Images: Seven</em></p>

Caring

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Flight attendant shares travel tips for loved-up couples

<p dir="ltr">A flight attendant has shared what loved-up couples should not do when taking a trip together. </p> <p dir="ltr">Seasoned cabin crew member Suzanne Bucknam has warned couples to be wary of appropriate behaviour, and advised against these travel “icks”. </p> <p dir="ltr">Suzie told <em><a href="https://www.skyparksecure.com/">SkyParkSecure</a></em>, that one thing couples should be aware of when travelling are public displays of affection (PDA), which could land you in trouble. </p> <p dir="ltr">"A kiss on the lips or handholding doesn't warrant ick status but making out and putting a blanket over each other's laps gets very uncomfortable for everyone in the vicinity," Suzanne explains.</p> <p dir="ltr">"I've seen several couples attempt to join the mile-high club either in the bathroom or, worse, at their seats with said blanket over them. In fact, I've caught a couple with their pants down in the back of our plane once. We did an emergency landing and had them escorted off the plane, then got back in the air without them.”</p> <p dir="ltr">"It should be known that you can be arrested for public indecency, and flight attendants won't be afraid to call the authorities if they see you trying to get too cosy with your partner."</p> <p dir="ltr">Another must do for travelling couples is to book your plane seats together, rather than ask other passengers to change seats. </p> <p dir="ltr">"A simple boarding process can become a nightmare if couples don't book seats together but demand another passenger to move," she says.</p> <p dir="ltr">"Not only does it slow the process down significantly, but it often causes an altercation between passengers when someone won't move. Someone picked and paid for that seat, so they are well within their right to turn down a request to switch."</p> <p dir="ltr">Suzie said that while she understands couples, especially honeymooners, are excited about their travels, that doesn’t give them the right to make demands, and being difficult will get you nowhere. </p> <p dir="ltr">"What I wish all honeymooners knew before travelling somewhere is that, just because they're celebrating, it doesn't mean others have to celebrate or contribute to that celebration. If you do get a free upgrade or a free drink, fantastic! But please don't demand one from an unsuspecting flight attendant," she explains.</p> <p dir="ltr">"And as an employee who has been in that situation, it's just plain awkward if there are no upgrades available, and it's against the airline's policy to give freebies."</p> <p dir="ltr"><em>Image credits: Shutterstock </em></p> <p> </p>

Travel Tips

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Channel Nine revamps Today show line up

<p>Big changes are coming to Channel Nine's flagship <em>Today</em> show, following the <a href="https://o60.me/7hh8v2" target="_blank" rel="noopener">departure</a> of popular newsreader Brooke Boney. </p> <p>The shake-up to the morning show's line-up was confirmed on Monday and will affect both the weekday and weekend programs. </p> <p>Jayne Azzopardi, a former Sydney news reporter, will replace Boney on the morning news desk. </p> <p>Azzopardi's role as co-host of <em>Weekend Today</em> will now be taken over by Sophie Walsh, who will co-host alongside fellow veteran Nine presenter Clint Stanaway. </p> <p>Walsh has worked at Channel Nine for 15 years, after first joining the broadcaster as a news reporter in 2009. </p> <p>In another change for <em>Weekend Today, </em>senior journalist Lizzie Pearl will cover the news while Dan Anstey will present the weather. </p> <p>Renee Bargh, who has regularly featured on the <em>Today </em>show in the past has been officially welcomed to the team as an entertainment reporter. </p> <p>Confirmation of the changes comes after an emotional week among staff at the <em>Today</em> show with Boney's departure last Friday. </p> <p>"Thank you for accepting me. I know that I don't fit the mould and I'm grateful for each and every one of you for tuning in every day," Boney said during her farewell. </p> <p>The journalist, who was joined by her mother on the couch, became emotional as she reflected on her experience. </p> <p>"I'm so grateful for every opportunity that I've been given here, I've done things I never dreamed possible," Boney said.</p> <p>"For someone like me, I grew up in housing commission, so this is really beyond my wildest dreams.</p> <p>"I mean, I just spent a month at the Olympics. I've been to the Oscars... all around the world to do things that most people don't get to do."</p> <p>During her final show last week <em>Today</em> host Karl Stefanovic also told her that she was well loved and respected.</p> <p>“We love you and everything you represent, how hard you work,” he said.</p> <p>Boney announced her departure earlier this year after she was offered a position to study at Oxford University.</p> <p><em>Image: Nine/ Instagram</em></p>

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