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Bunnings releases shocking CCTV footage of attacks on staff

<p>Bunnings has shared CCTV footage of violent attacks on staff members, after a watchdog found that the store's facial recognition camera breached privacy laws. </p> <p>The Office of the Australian Information Commissioner has ruled the retail giant breached privacy laws when it used CCTV-linked facial recognition technology to capture the face of every person who entered 63 stores in NSW and Victoria in the three years to November 2021.</p> <p>Bunnings is set to appeal the ruling, as they explained the cameras were installed to crackdown on shoplifting and violence towards staff in their stores. </p> <p>Managing director Mike Schneider said, “FRT was trialled at a limited number of Bunnings stores in Victoria and NSW between 2018-2021, with strict controls around its use, with the sole and clear intent of keeping team members and customers safe and preventing unlawful activity.”</p> <p>“Our use of FRT was never about convenience or saving money but was all about safeguarding our business and protecting our team, customers, and suppliers from violent, aggressive behaviour, criminal conduct and preventing them from being physically or mentally harmed by these individuals,” Schneider said.</p> <p>“It was not used in isolation but in combination with various other security measures and tools to deliver a safer store environment.”  </p> <p>The company added that about 70 percent of violent attacks were committed by "the same group of people", as Bunnings shared a compilation of clips of the incidents, showing its staff punched, pushed, grabbed and threatened with firearms, knives and hammers in its stores.</p> <p>“FRT provided the fastest and most accurate way of identifying these individuals and quickly removing them from our stores.”</p> <p>In her ruling, Privacy Commissioner Carly Kind acknowledged the potential of the technology to protect against crime and violent behaviour, but determined, “However, any possible benefits need to be weighed against the impact on privacy rights, as well as our collective values as a society.”</p> <p>“Facial recognition technology may have been an efficient and cost-effective option available to Bunnings at the time in its well-intentioned efforts to address unlawful activity, which included incidents of violence and aggression.</p> <p>“However, just because a technology may be helpful or convenient, does not mean its use is justifiable.”</p> <p>The ruling found Bunnings had taken the private information of customers without consent, failed to take steps to notify them and had left gaping holes in its privacy policy.</p> <p>Commissioner Kind said the technology was an intrusive option that interfered with all customers’ privacy, not just high-risk individuals.</p> <p>“Individuals who entered the relevant Bunnings stores at the time would not have been aware that facial recognition technology was in use and especially that their sensitive information was being collected, even if briefly,” she said.</p> <p>The Office of the Australian Information Commissioner said the ruling should be a reminder to businesses about their privacy obligations and has released a privacy guide for companies considering using facial recognition tech.</p> <p><em>Image credits: Bunnings</em></p>

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Dwayne Johnson's emotional moment with cancer-stricken fan

<p>A heartfelt moment between Hollywood actor Dwayne 'The Rock' Johnson and a fan battling stage 4 cancer has gone viral. </p> <p>While on a trip to Target in New Jersey, Johnson met a woman who shared candidly that she was facing stage 4 pancreatic cancer. </p> <p>Johnson greeted her warmly in the shop, “Good to see you, how are you feeling?”</p> <p>With a smile, the woman replied: “Stage 4 pancreatic cancer. Can’t do anything about it.”</p> <p>Johnson then offered to take a photo with her, to which she responded, “I would love to.”</p> <p>As they posed together, the woman proudly declared, “I’m a warrior,” prompting Johnson to affirm, “You are a warrior,” before the woman joked that they looked alike since they both had no hair.</p> <p>Before he parted, she told Johnson: “We gotta keep fighting, fight fight fight.”</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/DCTEM7ixvm1/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/DCTEM7ixvm1/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Dwayne Johnson (@therock)</a></p> </div> </blockquote> <p>The Rock then posted a video of the sweet moment to his Instagram, reflecting on the moment with the caption, "As frenzied, and chaotic as all this was - it hit me here just how unpredictable, yet beautiful life truly is."</p> <p>The video quickly racked up hundreds of thousands of likes, with many commenting words of support for the fan. </p> <p>"The Rock is the most humble guy ever," one person wrote, while another added, "You made that woman's day!"</p> <p><em>Image credits: Instagram </em></p>

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Bunnings' unexpected visitor sparks sad discussion

<p>A kangaroo has been spotted hopping around a Bunnings Warehouse, with many locals thinking the lost mammal could highlight a much bigger problem. </p> <p>Shoppers in Western Australia's Albany Bunnings were greeted by the "unusual customer", who was filmed roaming the outdoor furniture section before stopping to take in its surroundings.</p> <p>A woman captured the scenes and shared the video online, captioning the post, "Looking for a new outdoor setting. Pouch was checked on the way out."</p> <p>While many couldn't help but be amused at the hoppy shopper, others noted the "sad" issue likely contributing to its "bizarre" appearance.</p> <div> <div id="sda-INARTICLE"></div> </div> <p>"So sad, poor baby, where's his habitat gone? "one questioned. "Poor guy," another expressed. "Aww it must be frightened," another pointed out.</p> <p>Bunnings confirmed the recent incident to <em><a href="https://au.news.yahoo.com/unexpected-bunnings-visitor-highlights-sad-trend-poor-guy-053209942.html" target="_blank" rel="noopener">Yahoo News</a></em>, as Bunnings Regional Manager Danielle Walker said, "Our Albany store had an unexpected visitor early Monday morning when a kangaroo hopped in via our drive-through area."</p> <p>"We thank our team for their assistance in quickly ushering the kangaroo out safely and helping to keep customers shopping with us at a distance".</p> <p>It's not clear how long the animal was inside the store.</p> <p>The Bunnings incident is not the first time in the last few months that kangaroos have been spotted in unusual places, as the animals are increasingly being squeezed out as developers build housing that’s needed for the human population.</p> <p>The habitat loss is thought to be contributing to animals ending up in seemingly random places with nowhere to go.</p> <p><em>Image credits: Facebook</em></p>

Travel Trouble

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Police fatally shoot armed 16-year-old after Bunnings carpark stabbing

<p>A 16-year-old boy has been shot dead by police after he stabbed a man in the carpark of a Bunnings Warehouse on Saturday night. </p> <p>WA Police were called to the hardware store in south Perth, which was closed at the time of the incident, after they received a call from the teen saying he was going to commit acts of violence. </p> <p>A second emergency call was then made a short time later after the teenager stabbed a man in the carpark, in what appears to be a random attack. </p> <p>Police Commissioner Col Blanch said when they arrived on the scene, they found a 16-year-old armed with a large kitchen knife.</p> <p>Commissioner Blanch said the boy lunged at officers with the knife and was shot, and died a short time later in hospital.</p> <p>The man who was stabbed, who is in his 30s, is recovering in hospital and is believed to be in a serious but stable condition.</p> <p>The police commissioner and WA Premier Roger Cook held a press conference on Sunday morning and described the incident as "extremely confronting".</p> <p>They said the boy was "running around a car park, armed with a knife" when police arrived. </p> <p>"They [WA police] exited their vehicle and were confronted with a male alone with a large kitchen knife," Commissioner Blanch said.</p> <p>"Two officers drew their tasers and one of the officers drew his firearm. They challenged the male to put down the knife, which he did not."</p> <p>Mr Cook said there were indications the boy had been radicalised online, saying at the press conference, "I want to reassure the community at this stage it appears that he acted solely and alone."</p> <p>"Members of the WA Muslim community, who were concerned by his behaviour, contacted police prior to the incident and I thank them for their help."</p> <p>It was also said the boy's family was cooperating with police.</p> <p>Commissioner Blanch said the incident was not being labelled as a terrorist attack at this stage.</p> <p>"It certainly has the hallmarks of one [but] the reason why I would declare it as a terrorist act going forward — it's about timing," Commissioner Blanch said.</p> <p>"That's something that we can work towards as we find out more information from the motivations behind this."</p> <p><em>Image credits: ABC / Shutterstock</em></p>

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Sunrise rocked by allegation of "fraud"

<p><em>Sunrise</em> and the Seven Network have been rocked by an investigation by their biggest competitor, who exposed both allegations of "fraud", as well as threatening emails to a young journalist at Nine who was chasing the story. </p> <p>The scandal began when a reporter for the <em><a href="https://www.smh.com.au/national/new-seven-expenses-affair-rocks-sunrise-top-network-executives-20240408-p5fi6w.html" target="_blank" rel="noopener">Sydney Morning Herald</a></em> was alerted to an investigation being conducted by an independent law firm into the Sunrise program. </p> <p>According to reports by Nine, the law firm began an investigation, which was also conducted by a financial and corporate auditor, into reports that Sunrise staff members had grossly misused travel benefits. </p> <p>The allegations claimed that a small number of Sunrise staffers, as well as some of their friends and family, had taken flights and stayed in hotels on trips not related to their work duties, using benefits provided to the network by Qantas as part of a multimillion-dollar advertising and sponsorship deal.</p> <p>When business reporter for the<em> Australian Financial Review</em> Zoe Samios, a publication owned by Nine, reached out to Seven’s long-time commercial director Bruce McWilliam to chase the story, she was allegedly met with threatening emails saying her probes into the allegations had caused Seven’s star executive producer Michael Pell to self-harm.</p> <p>“This is what your unfounded reports have caused Michael to do,” Mr McWilliam wrote to Ms Samios in October last year.</p> <p>Attached to the email was a graphic image of him, bloodied and in a hospital gown, with a noticeable head wound.</p> <p>“Why don’t you keep it up so he kills himself. You are a complete disgrace. That law firm you name didn’t conduct any investigation. If you publish untrue allegations … and he tops himself. It’s on you. We are determined to protect him,” the email read.</p> <p>Speaking exclusively to <em><a href="https://www.news.com.au/finance/business/media/sunrise-rocked-by-fraud-investigations-that-top-tv-exec-tried-to-keep-secret/news-story/4b755d82167f825140c63b6e07107745" target="_blank" rel="noopener">news.com.au</a></em> on Thursday as the investigations were made public for the first time, Mr McWilliam defended the email and said he was defending a colleague and “friend” against “false allegations”.</p> <p>However, several months before the email, Mr Pell had stepped down as the boss of Sunrise and was appointed Seven's Senior Vice President of Entertainment Content in North America, and he moved to Los Angeles shortly after.</p> <p>On Thursday, Mr McWilliam told <em>news.com.au</em> that he became incensed when Mr Pell’s name was linked to the investigation, prompting his fiery email to Samios.</p> <p>“The accusations against Michael were exaggerated,” he told <em>news.com.au</em>.</p> <p>“I make no excuse for having acted to protect a colleague, against whom false allegations were being made. Michael Pell has been a friend of mine for many years.”</p> <p>The newspaper subsequently agreed to kill the story over concerns for Mr Pell’s mental health and wellbeing.</p> <p>While the findings of the alleged expenses investigation were delivered to Seven and described as "serious", a source close to the investigation insists that while the accusations are significant, they do not constitute "fraud" in the legal sense. </p> <p>Despite that, it’s understood that a small number of staff left the network following the findings being delivered to Seven, with the staffers signing nondisclosure agreements upon their departure.</p> <p>The scandal's reemergence comes 18 moths after the initial allegations, as Seven finds itself in another controversy over its flagship current affairs program <em>Spotlight</em> and its handling of an exclusive interview with Bruce Lehrmann.</p> <p><em>Image credits: Sunrise</em></p>

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Bunnings has toppled Woolworths as Australia’s most ‘trusted’ brand – what makes us trust a brand in the first place?

<p><a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>Think of some of the world’s biggest brands: Nike, McDonald’s, Coca-Cola, Apple. With what do you associate them? Are they positive associations? Now consider, do you trust them?</p> <p>Brand trust is a measure of how customers <em>feel</em> about a brand in terms of how well the brand delivers on its promises. Trust is an important measure for any organisation, large or small.</p> <p>Whether or not customers trust a brand can be the difference between choosing that brand’s products or services over another.</p> <p>In Australia, Woolworths <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">held the title</a> of our most trusted brand for three and a half years. But recent cost-of-living pressures have put supermarkets in the spotlight for all the wrong reasons.</p> <p>Roy Morgan Research’s <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">most recent trust rankings</a> show Woolworths has slipped to number two, handing its crown to hardware behemoth Bunnings.</p> <p>It’s clear that trust is fragile and can be quickly squandered when brands lose touch with those they serve.</p> <p>So what makes us trust a brand in the first place? And why do we trust some more than others?</p> <h2>What makes us trust a brand?</h2> <p>According to customer experience management firm Qualtrics, <a href="https://www.qualtrics.com/au/experience-management/brand/brand-trust/">brand trust</a> is</p> <blockquote> <p>the confidence that customers have in a brand’s ability to deliver on what it promises. As a brand consistently meets the expectations it has set in the minds of customers, trust in that brand grows.</p> </blockquote> <p>There are many ways to go about measuring brand trust. A typical first step is to ask lots of people what they think, collating their general opinions on product quality and the brand’s customer service experience.</p> <p>This can be strengthened with more quantifiable elements, including:</p> <ul> <li>online ratings and reviews</li> <li>social media “sentiment” (positive, negative or neutral)</li> <li>corporate social responsibility activities</li> <li>philanthropic efforts</li> <li>customer data security and privacy.</li> </ul> <p>Some surveys go even deeper, asking respondents to consider a brand’s vision and mission, its approaches to sustainability and worker standards, and how honest its advertising appears.</p> <h2>Is this a real and useful metric?</h2> <p>The qualitative methodology used by <a href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan</a> to determine what Australian consumers think about 1,000 brands has been administered over two decades, so the data can be reliably compared across time.</p> <p>On measures of both trust and distrust, it asks respondents which brands they trust and why. This approach is useful because it tells us which elements factor into brand trust judgements.</p> <p><a href="https://roymorgan-cms-prod.s3.ap-southeast-2.amazonaws.com/wp-content/uploads/2024/03/07035120/9472-Risk-Monitor-Quartely-Update-December-2023-1-1.pdf">Customer responses</a> about the survey’s most recent winner, Bunnings, show that customer service, product range, value-for-money pricing and generous returns policies are the key drivers of strong trust in its brand.</p> <p>Here are some examples:</p> <blockquote> <p>Great customer service. Love their welcoming staff. Whether it’s nuts and bolts or a new toilet seat, they have it all, value for money.</p> <p>Great products and price and have a no quibble refund policy.</p> <p>Great stock range, help is there if you need it and it is my go-to for my gardening and tool needs. Really convenient trading hours, and their return policy is good.</p> </blockquote> <p>In addition to trust, there are three other metrics commonly used to assess brand performance:</p> <ul> <li> <p><strong>brand equity</strong> – the commercial or social value of consumer perceptions of a brand</p> </li> <li> <p><strong>brand loyalty</strong> – consumer willingness to consistently choose one brand over others regardless of price or competitor’s efforts</p> </li> <li> <p><strong>brand affinity</strong> – the emotional connection and common values between a brand and its customers.</p> </li> </ul> <p>However, trust is becoming a disproportionately important metric as consumers demand that companies provide <a href="https://www.forbes.com/sites/bernhardschroeder/2020/01/16/from-the-traditional-to-the-outrageous-four-brands-that-use-honest-transparency-to-build-loyal-customers-with-non-traditional-marketing-and-branding/?sh=6689f81320a1">increased transparency</a> and exhibit greater care for their customers, not just their shareholders.</p> <h2>Why do Australians trust retailers so much?</h2> <p>Of Australia’s top ten most trusted brands, seven are retailers – Bunnings, Woolworths, Aldi, Coles, Kmart, Myer and Big W.</p> <figure class="align-center zoomable"><a href="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=1000&amp;fit=clip"><img src="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;fit=clip" sizes="(min-width: 1466px) 754px, (max-width: 599px) 100vw, (min-width: 600px) 600px, 237px" srcset="https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=1 600w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=2 1200w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=600&amp;h=279&amp;fit=crop&amp;dpr=3 1800w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=45&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=1 754w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=30&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=2 1508w, https://images.theconversation.com/files/582082/original/file-20240314-28-h0xdf4.png?ixlib=rb-1.1.0&amp;q=15&amp;auto=format&amp;w=754&amp;h=350&amp;fit=crop&amp;dpr=3 2262w" alt="table shows that Bunnings is now Australia's most trusted brand, and Optus the least trusted brand." /></a><figcaption><span class="caption">The latest changes to Australia’s most trusted and most distrusted brand rankings.</span> <span class="attribution"><a class="source" href="https://www.roymorgan.com/findings/9472-risk-monitor-quartely-update-december-2023">Roy Morgan Single Source (Australia)</a></span></figcaption></figure> <p>This <a href="https://www.fastcompany.com/90901331/america-most-trusted-brands-companies-report-2023-morning-consult">stands in contrast</a> with the United States, where the most trusted brands are predominantly from the healthcare sector.</p> <p>So why do retail brands dominate our trust rankings?</p> <p>They certainly aren’t small local businesses. Our retail sector is <a href="https://www.afr.com/companies/retail/in-the-shopping-trolley-war-the-supermarkets-have-to-give-20240122-p5ez4k">highly concentrated</a>, dominated by a few giant retail brands.</p> <p>We have only two major department stores (David Jones and Myer), three major discount department stores (Big W, Target and Kmart) and a <a href="https://www.abc.net.au/news/2024-02-23/a-history-of-the-duopoly-coles-woolworths/103494070">supermarket “duopoly”</a> (Coles and Woolworths).</p> <p>It’s most likely then that these brands have been enjoying leftover goodwill from the pandemic.</p> <p>As Australia closed down to tackle COVID-19, the retail sector, and in particular the grocery sector, was credited with enabling customers to <a href="https://www.smh.com.au/business/companies/inside-story-how-woolworths-and-coles-joined-forces-to-avert-covid-19-disaster-20200611-p551lk.html">safely access</a> food and household goods.</p> <p>Compared with many other countries, we did not see a predominance of empty shelves across Australia. Retailers in this country stepped up – implementing or improving their online shopping capabilities and ensuring physical stores followed health guidelines and protocols.</p> <p>Now, with the pandemic behind us and in an environment of high inflation, the <a href="https://www.abc.net.au/news/2024-02-20/woolworths-coles-supermarket-tactics-grocery-four-corners/103405054">big two supermarkets</a> face <a href="https://www.theguardian.com/australia-news/2024/feb/20/do-coles-woolworths-specials-actually-offer-savings-choice-survey-supermarket-price-gouging-inquiry">growing distrust</a> and a <a href="https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Supermarket_Prices/SupermarketPrices">public inquiry</a>.</p> <h2>Lessons from the losers</h2> <p>After <a href="https://www.theguardian.com/business/2023/nov/20/optus-scandals-network-outage-cyberattack-ceo-resignation-kelly-bayer-rosmarin">two high profile disasters</a>, Optus finds itself the most distrusted brand in Australia.</p> <p>Its companions in the “most distrusted” group include social media brands Meta (Facebook), TikTok and X.</p> <p>Qantas, Medibank Private, Newscorp, Nestle and Amazon also made the top 10.</p> <p>The main reason consumers distrust brands is for a perceived failure to live up to their promises and responsibilities.</p> <p>For example, <a href="https://www.washingtonpost.com/technology/2023/09/18/amazon-working-conditions-safety-osha-doj/">worker conditions at multinational firm Amazon</a> are seen by some consumers as a reflection of questionable business practices.</p> <p>Other brands may have earned a reputation for failing to deliver the basics, like when chronic <a href="https://www.afr.com/companies/transport/compensating-travellers-for-cancelled-flights-long-overdue-20240212-p5f45c">flight delays and cancellations</a> plagued many Qantas customers.</p> <h2>Lessons from the winners</h2> <p>On the flip side, consumers have rewarded budget-friendly retailers with increased trust in the most recent rankings.</p> <p>Aldi, Kmart and Bunnings have improved their standing as trusted brands, no doubt in part because they have helped many Australian consumers deal with tight household budgets.</p> <p>As discretionary consumer spending continues to tighten, we may see a more permanent consumer shopping <a href="https://www.theaustralian.com.au/business/retail/rise-of-the-value-shopper-as-budgets-are-crunched-a-threat-and-opportunity-for-retailers/news-story/9b7a355cfb3866ec60d2ee42b7cbd567">shift towards value for money</a> brands and discounters.</p> <p>Trust is a fragile thing to maintain once earned. As we move through 2024, Australian companies must pay close attention to their most important asset – strong relationships with those they serve.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/225578/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/louise-grimmer-212082">Louise Grimmer</a>, Senior Lecturer in Retail Marketing, <em><a href="https://theconversation.com/institutions/university-of-tasmania-888">University of Tasmania</a></em></p> <p>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/bunnings-has-toppled-woolworths-as-australias-most-trusted-brand-what-makes-us-trust-a-brand-in-the-first-place-225578">original article</a>.</p>

Money & Banking

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Billy Slater rocked by family tragedy

<p>Billy Slater has suffered a heartbreaking family tragedy, after his brother-in-law drowned while trying to save his nine-year-old daughter when she fell from their boat near Mackay, Queensland over the weekend. </p> <p>Ryan Craig - who was married to Slater's older sister Sheena - reportedly managed to keep his daughter afloat until a passing jet ski was able to pick her up. </p> <p>The father-of-four's body was found on Monday morning, with Slater and his family left devastated following the incident. </p> <p>Slater's former teammate, Cameron Smith, has opened up about the devastating phone call he had with the footy legend. </p> <p>"I found out Monday morning about this absolute tragedy. It happened Saturday afternoon up in the Mackay area where Billy's sister Sheena and her family live," <em>Smith told SEN's The Captain's Run with Cameron Smith and Denan Kemp.</em></p> <p>"They were just out on the water. They live very close to the dam where Ryan tragically passed away. And it's their regular place where they just go for family outings.</p> <p>"I rang Billy and spoke with him and he just said, 'Look, it's an absolutely tragic (set of) circumstances, given the situation'.</p> <p>"It's somewhere they spend a lot of time with the kids growing up. They've got four kids. They've got four little girls," he added. </p> <p>Smith then claimed that after Craig's daughter fell in the water, "a bit of weather blew up and and it blew the boat away from where they'd fallen," adding that the boat couldn't be started</p> <p>"It was a heroic effort, really, from Ryan to stay afloat as long as he did to save his daughter.</p> <p>"He eventually ran out of energy. Some jet skiers came along a little bit later and I don't know how - it's just a miracle - that the little girl was still afloat.</p> <p>"Ryan went under and subsequently passed away. Really tragic events and we send our condolences out to Sheena, who is Billy's sister and the wife of Ryan. Those four little girls that have lost their dad."</p> <p>Queensland Police have not yet released the full circumstances of what occurred, but Inspector Glenn Cameron said preliminary investigations have revealed "the actions of the man who is now deceased saved his young daughter’s life." </p> <p>Inspector Cameron reportedly said that Craig's daughter was taken to Mackay Base Hospital as a precaution, and whether they were wearing life jackets will be part of the investigation. </p> <p>A report will also be prepared for the coroner. </p> <p>"Our thoughts are with the family who've lost a loved one in these tragic circumstances," Cameron said.</p> <p>"We never want to see something like this happen."</p> <p><em>Images: Seven/ Facebook</em></p>

Caring

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Bunnings worker wins $1.25 million payout

<p>Bunnings is set to fork out $1.25 million after a worker was seriously injured on the job. </p> <p>Sarah Jane, 31, worked as a merchandiser for Neutrog at Seven Hills Bunnings in Western Sydney in 2018  when she severely injured her back while trying to lift and drag forward a bucket of fertiliser to the front of a pallet.</p> <p>Each bucket weighed between 10.8 and 11.2 kilograms, and Jane said that she continues to suffer from the injury today. </p> <p>Her case was heard in the NSW Supreme Court this week with Bunnings agreeing to pay $750,000 in a settlement plus legal costs, which are estimated to be about $500,000.</p> <p>Neutrog, who was her employer, has also been ordered to contribute to the costs. </p> <p>As part of the settlement, Bunnings admitted they “knew or ought to have known” the foreseeable risk when they failed to train Jane to use a pallet jack, which could have prevented her injury.</p> <p>Jane was only trained using a Bunnings module, but was not told that pallet jacks were available to help her move stock forward. </p> <p>The pallet are regularly used by Bunnings workers but court documents note that they “did not apply the same rigour or adopt the same precautions for the merchandisers, who were nonetheless subject to Bunnings control and oversight”.</p> <p>Jane’s lawyer, Luke Power, said that the settlement was a "win for the little guy" after a lot of push back from Bunnings regarding the case. </p> <p>“There has been a lot of push back and we were told on numerous occasions there was no case,” Power said.</p> <p>“This has been incredibly stressful for her, and it was fought tooth and nail.”</p> <p>Despite winning the big payout, Jane, who is also a mother, has said that the injury has dramatically changed her life. </p> <p>“It’s a win but it doesn’t really feel like a win,” she said. </p> <p>“Not just everything that they’ve put me through, but just the injury itself, and how much it’s changed my life and how much I’ve missed out on with my kids when they were young.”</p> <p><em>Images: news.com.au</em></p>

Legal

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Kiss’s debut album at 50: how the rock legends went from ‘clowns’ to becoming immortalised

<p><em><a href="https://theconversation.com/profiles/charlotte-markowitsch-1507417">Charlotte Markowitsch</a>, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a></em></p> <p>It has been 50 years since Rock &amp; Roll <a href="https://www.rockhall.com/inductees/kiss">Hall of Famers</a> Kiss launched their thunderock-doused debut album into the pop culture stratosphere. The eponymous album, released on February 18 1974, became a platform-stacked foot in the music industry’s door.</p> <p>What followed established Kiss as one of the most memorable hard-rock bands of the 1970s and ’80s, with a <a href="https://doi.org/10.1386/ejac.37.1.19_1">globally recognised legacy</a>.</p> <p><iframe style="border-radius: 12px;" src="https://open.spotify.com/embed/album/0NjpmoajQlllfKH9FaNliD?utm_source=generator" width="100%" height="352" frameborder="0" allowfullscreen="allowfullscreen" loading="lazy"></iframe></p> <p> </p> <h2>The early days</h2> <p>In 1972, Paul Stanley and Gene Simmons shelved their first ever rock outfit following a short stint in a band called <a href="https://en.wikipedia.org/wiki/Wicked_Lester">Wicked Lester</a>. The pair then <a href="https://www.udiscovermusic.com/stories/kiss-self-titled-debut-album/">hatched a plan</a> to form a far more aggressive and successful rock band. Drummer Peter Criss and guitarist Ace Frehley were recruited, and the new-generation Fab Four renamed themselves Kiss.</p> <p>By late <a href="https://www.kissonline.com/history">November of 1973</a>, the band had developed their bombastic live performance style, perfected their makeup and signed a deal with <a href="https://ultimateclassicrock.com/kiss-first-record-contract/">Casablanca Records</a>. Yet they dealt with some rocky beginnings.</p> <p>Armed with reworked songs from Wicked Lester, Kiss entered New York’s Bell Sound Studios to record their debut. A mere three weeks later the album was complete – but the band quickly realised the studio recordings didn’t capture the essence of their high-energy live shows.</p> <p>As vocalist Paul Stanley <a href="https://loudwire.com/kiss-self-titled-album-anniversary/">told Loudwire</a>: "What was put down on tape was such a timid fraction of what we were in concert. I didn’t understand it because bands who were our contemporaries had much better-sounding albums."</p> <p>They took another blow while shooting the album cover with <a href="https://www.nytimes.com/2007/03/31/obituaries/31brodsky.html">Joel Brodsky</a> when, after a mishap with Criss’s makeup, the band were allegedly handed balloons by the photographer since he thought they were clowns.</p> <p>Then, soon before the album was released, Warner Brothers pulled its financial backing and <a href="https://www.loudersound.com/features/the-casablanca-records-story">distribution deal from Casablanca Records</a> after witnessing Kiss play a New Year’s eve show. Although it’s said the band’s makeup was the last straw for the label, the show in question also featured Simmons <a href="https://www.loudersound.com/features/kiss-early-years-history">setting his hair alight</a> shortly after throwing a fireball at a fan’s face.</p> <p>Despite the blunders, the release of the first album set Kiss on a path to becoming immortalised. As Stanley says in his book <a href="https://www.paulstanley.com/face-the-music/">Face The Music</a>: "For all the minuses I felt about the sound or the cover, we now had a finished album which was the prerequisite for all the other things we wanted to do. We were in the game now."</p> <figure><iframe src="https://www.youtube.com/embed/D0lit2sT6lY?wmode=transparent&amp;start=28" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <h2>The Kiss sound</h2> <p>I first heard Kiss as a teenager. I’d just thrift-scored a pair of ’80s-era roller-skates with the band’s logo scrawled on the heels in glitter glue. The salesperson, responsible for the glitter glue, enthusiastically recounted seeing Kiss play VFL Park (now <a href="https://footy.fandom.com/wiki/Waverley_Park">Waverley Park</a> stadium) in 1980 and made me promise I’d listen to them.</p> <p>Overwhelmed by the band’s expansive discography, and the possibility that their name stood for <a href="https://www.loudersound.com/news/kiss-squash-long-standing-rumour-that-their-band-name-is-a-satanic-acronym-were-smart-but-were-not-that-smart">Knights In Satan’s Service</a>, I thought it best to begin from the start.</p> <p>With their reputation of on-stage pyrotechnics and gore, I’d expected something more akin to Black Sabbath’s Paranoid than the jangly riffs of Let Me Know or Love Theme From Kiss. A 1978 review by <a href="https://www.rollingstone.com/music/music-album-reviews/kiss-194584/">Gordon Fletcher</a> for the Rolling Stone also noted this rift. Despite calling the album exceptional, Fletcher described its sound as a cross between Deep Purple and the Doobie Brothers.</p> <p>Stanley and Simmons have <a href="https://www.guitarworld.com/features/kiss-paul-stanley-gene-simmons-classic-tracks">spoken freely</a> about borrowing heavily from a number of mid-century legends, so it’s no surprise that sonically the album was nothing new. The Rolling Stones’ influence can be heard in the songs Deuce and Strutter, while Led Zeppelin and Neil Young are present in Black Diamond.</p> <figure><iframe src="https://www.youtube.com/embed/PEa4MrrG1xw?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>The album initially hadn’t risen higher than #87 on <a href="https://ultimateclassicrock.com/kiss-kiss-debut-album/">Billboard’s album charts</a>. A studio cover of <a href="https://ultimateclassicrock.com/kiss-nothin-to-lose/?trackback=twitter_mobile">Bobby Rydell’s Kissin’ Time</a> was released next as the lead single, but the track only bumped them up to #83. This <a href="https://doi.org/10.1093/gmo/9781561592630.article.A2262575">commercial unviability</a> loomed over Kiss until the release of <a href="https://en.wikipedia.org/wiki/Alive!_(Kiss_album)">Alive!</a> in 1975.</p> <h2>Success and beyond</h2> <p>As the band’s first live album, Alive! bridged the gap between the audacious intensity of Kiss’s performances and the timidness of their studio recordings. Their early tracks were repurposed to let listeners remotely experience the infamous Kiss live spectacle.</p> <p>As <a href="https://www.youtube.com/watch?v=EFMD7Usflbg&amp;ab_channel=KissVEVO">Rock and Roll All Nite</a> claimed #12 on the <a href="https://loudwire.com/kiss-alive-album-anniversary/">Billboard charts</a>, the platform-stacked foot burst through the door to mainstream success.</p> <p>Fifty years after Kiss first stepped into Bell Sound Studios, the band played their final sold-out show at Madison Square Garden on December 2 2023. The performance served as a crowning jewel on their End of the Road world tour, a four-year effort with more than 250 live shows.</p> <p>Promised to be their <a href="https://www.triplem.com.au/story/kiss-add-more-dates-to-their-end-of-the-road-australian-tour-172305">biggest and best shows ever</a>, the farewell became a colossal celebration of the band’s legacy. Theatrical pyrotechnics, fake blood and Stanley’s classic opening line – “you wanted the best, you got the best” – were featured at each performance.</p> <p>While both Kiss’s anthemic numbers and earlier catalogue were performed in these final shows, the music came second to the celebration of the Kiss live spectacle.</p> <p>From their carefully designed makeup, to bombastic theatrics and hoards of merchandise, it was Kiss’s <a href="https://doi.org/10.1386/ejac.37.1.19_1">brand building</a> that <a href="https://www.wiley.com/en-au/Brands+That+Rock%3A+What+Business+Leaders+Can+Learn+from+the+World+of+Rock+and+Roll-p-9780471455172">set them apart</a> and embedded them in the <a href="https://doi.org/10.1016/j.poetic.2009.09.006">heritage bracket</a> of popular culture.</p> <p>Despite the end of their live shows, Kiss endeavours to stay embedded in public memory. Referring to some of the band’s 2,500 licensed products, Simmons recently spoke on <a href="http://www.tommagazine.com.au/2022/08/19/kiss/">what’s next for Kiss</a>: "Kiss the entity will continue; what’s happening now is a metamorphosis. The caterpillar is dying, but the butterfly will be born."</p> <figure><iframe src="https://www.youtube.com/embed/Yl5PGoy5X6g?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>With a <a href="https://www.billboard.com/music/rock/kiss-biopic-early-years-netflix-2024-1235291572/">Netflix biopic</a> and holographic <a href="https://www.stereogum.com/2246254/kiss-hologram-era-begins-in-2027/news/">avatars on the way</a>, Stanley and Simmons – the band’s two remaining members – <a href="https://www.nme.com/news/music/gene-simmons-says-kiss-farewell-tour-is-end-of-the-road-for-the-band-not-the-brand-3541117">have declared Kiss immortal</a>.</p> <p>Stanley even suggests the Kiss look has become so iconic it’s now bigger than any band member. This means the torch could be passed on to new-generation Kiss members.</p> <p>Kiss has (quite literally) breathed fire into live rock performance. Now, they’re breathing fire into our expectations of what rock royalty retirement looks like. I have to ask, who – or what – will wear the makeup next? <!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/222284/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/charlotte-markowitsch-1507417">C<em>harlotte Markowitsch</em></a><em>, PhD candidate in popular music studies, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/kisss-debut-album-at-50-how-the-rock-legends-went-from-clowns-to-becoming-immortalised-222284">original article</a>.</em></p>

Music

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Bunnings' inspired makeover proves a smash hit with Bluey fans

<p>Bunnings' latest <em>Bluey</em> inspired makeover has proven to be a hit among fans, as they brought to life part of the cartoon-world. </p> <p>The hardware giant collaborated with the hit children's cartoon and rebranded six of its Australian stores and one New Zealand outlet with the moniker "Hammerbarn."</p> <p>This is an homage to a popular episode with the same name, where the cartoon heelers go to a hardware store that looks exactly like Bunnings. </p> <p>“We’re excited to be working with BBC Studios and Ludo Studio to bring Hammerbarn to life in stores across the country,” says Ryan Baker, chief customer officer of Bunnings.</p> <p>The rebranding goes beyond the exterior with special Hammerbarn merch, Bluey-branded trolleys, and Bluey-themed workshops, meet-and-greets and scavenger hunts every weekend.</p> <p>“Our team across Australia have had kids and parents referring to Bunnings as Hammerbarn ever since the episode aired, so making this a reality in our stores for customers is really special," Baker said. </p> <p>“We wanted the Hammerbarn experience to be accessible to as many ‘Bluey’ fans and customers as we could, so it’s great to have a Hammerbarn transformation in each state – even down to the kids’ trolleys that have been rebranded."</p> <p>Hammerbarns resemblance to Bunnings is no coincidence as the episode reportedly took inspiration from a real store in Keperra, Queensland.</p> <p>“The design of Hammerbarn draws inspiration from the Bunnings Keperra store in Brisbane, the home of Bluey, which adds an extra layer of significance," Ludo Studios, the creators of the series said. </p> <p>“We are thrilled to offer fans the opportunity to experience Hammerbarn for real life; it’s everything we’ve ever wanted!”</p> <p><em>Images: Perth Now</em></p> <p> </p>

Home & Garden

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"Anzac Day is not for sale": Veterans slam Anzac Day rock festival

<p>Military veteran organisations in New South Wales have expressed their fury after a controversial rock concert booked at the Domain on Anzac Day was approved. </p> <p>The Pandemonium 2024 rock music festival which includes performers like Placebo, Alice Cooper and Blondie is scheduled around around 11.30am on the 25th of April, just 900 metres from where the traditional march by veterans will be. </p> <p>The veteran groups are concerned that the first performances will clash with the memorial march that is set to end at 12:30pm. </p> <p>RSL NSW president Mick Bainbridge has called out the event organisers for the inappropriate timing of the festival. </p> <p>"We all love to have fun and live music is fantastic for Sydney, but Anzac Day is not the day for a music festival," he said.</p> <p>"Anzac Day is a day to think of the sacrifices made by the approximately 120,000 people from NSW who served overseas during World War I, as well as all who have served since.</p> <p>"It is a day for respect and quiet contemplation." </p> <p>Despite reports claiming that the organisers of Pandemonium 2024 have offered to direct a portion of ticket sales to veteran charities, the veteran groups have declared that Anzac Day is "not for sale".</p> <p>"Anzac Day is not for sale," Bainbridge said</p> <p>Although the RSL NSW president said that he understood the value of music for younger people, it shouldn't compromise the day of honour and respect. </p> <p>"If the organiser sincerely wants to support veterans' wellbeing, we would welcome the opportunity to discuss how they can donate to organisations, including RSL NSW and RSL LifeCare Veteran Services to do so – without compromising a day of honour and respect."</p> <p>"I love live music and the community it builds. But it has to be at the right time," he added. </p> <p>"We've seen through the Royal Commission's hearings how important it is to protect and honour our community of veterans, and build opportunities to support each other, not tear them down."</p> <p><em>Image: Nine News/ Getty</em></p>

Travel Trouble

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King Charles rocked by death in the family

<p>King Charles is in mourning after it was confirmed that one of his close relatives has passed away. </p> <p>According to a death notice in the Dundee Courier, the monarch's first cousin once removed, Albemarle Bowes-Lyon, died on October 30th at the age of 83. </p> <p>As well as being the King's cousin, Albemarle was also a nephew of the late Queen Mother, who died in 2002.</p> <p>Albemarle was the brother of Fergus Bowes-Lyon, the Earl of Strathmore and Mary and Patricia.</p> <p>The publication went on to confirm that a "private funeral" for Albemarle would be held at a later date, which will be a "celebration" of his life.</p> <p>Albemarle was a close relative of several members of the royal family, and was invited to both the coronation of the late Queen Elizabeth, and her funeral. </p> <p>However, he did not receive an invitation to King Charles' coronation in May this year. </p> <p>The news of Albemarle's death came as King Charles and Queen Camilla were en route to Kenya for a royal tour. </p> <p>The trip to east Africa is the first time the monarch has traveled to a Commonwealth country since becoming King.</p> <p>During a speech on his first day of a four-day visit, King Charles expressed “greatest sorrow and the deepest regret” for the “abhorrent and unjustifiable acts of violence” committed against Kenyans as they sought independence.</p> <p>However, he didn't explicitly apologise for Britain's actions in its former colony, as many Kenyans wanted.</p> <p>Charles at the state banquet hosted by Kenyan President William Ruto said there “can be no excuse” for the “wrongdoings of the past," as he said that addressing them with honesty and openness could “continue to build an ever closer bond in the years ahead.”</p> <p><em>Image credits: Getty Images</em></p>

Family & Pets

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“This is life-changing information”: Shopper discovers little-known Bunnings hack

<p>A shopper has revealed the details of a little-known Bunnings store policy that will ensure a blooming garden. </p> <p>Georgia Magill, a young woman from Perth, was shopping for plants in the hardware store when she was urged by the cashier to keep her receipt.</p> <p>The uni student was shocked why she should hold on to the receipt for a small house plant, as the worker went on to explain why. </p> <p>“She was like, ‘Oh because they come with a 12 month warranty’,” Georgia explained in a now-viral TikTok video.</p> <p>“And then she goes: ‘It doesn’t really matter how they die we’ll just replace them for you within a 12 month period.’”</p> <p>The hardware store created the ‘Perfect Plant Promise’ in February 2020 which states all plants, except for seedlings, can be returned within 12 months of purchase if they die. </p> <p>Bunnings won’t just replace the plant, it also offers money back, if you’d prefer to give up on your gardening dreams.</p> <p>"This is life-changing information,” she concluded in the video. </p> <p>While the policy has been around for several years, many Aussies hadn’t heard of it either, commenting in shock on the TikTok video, which has been viewed almost 1.5 million times. </p> <p>“What? I have literally had Bunnings plants die within weeks,” one wrote,</p> <p>“I did know this… but I also refuse to let Bunnings know how many plants I’ve murdered,” another stated. </p> <p>Another person declared, “It’s such a good idea. I can’t believe I didn’t know it!!”</p> <p>Among the comments were more tips for former and current Bunnings workers, offering some extra tips on how to utilise the policy. </p> <p>“Ex Bunnings worker here, keep the original pot so we know what plant it is, not everyone in store is a plant expert,” one remarked.</p> <p>“(From a Bunnings worker) either take a photo of your receipt or ask for it to be sent via SMS as they fade! For any warranty item,” another suggested. </p> <p>However, one worker urged Aussies not to take advantage of the offer, saying, “We will return your plant with a receipt and ‘proof’ but please don’t abuse this system. Plants die.”</p> <p><em>Image credits: Getty Images / TikTok</em></p>

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Demands for "killer product" to be dropped from Bunnings over fatal disease links

<p>Bunnings Warehouse is being urged in the strongest possible terms to pull a popular item off their shelves amid concerns it could be linked to a fatal disease.</p> <p>A particular range of trendy kitchen countertops have been linked to an incurable disease that the national construction union says has been harming tradies.</p> <p>The Construction, Forestry, Maritime, Mining and Energy Union (CFMMEU) have taken their demands for the recall directly to the hardware giant’s chief executive Michael Schneider, warning it was “unconscionable” to keep the engineered stone benchtops on Bunnings’ product line up.</p> <p>“Bunnings has unique market power and a unique place in Australian society. If you were to remove this killer product from your shelves, it would send a powerful message,” CFMEU boss Zach Smith wrote.</p> <p>The engineered benchtops, which have become a feature in many modern day Australian kitchens and bathrooms, contain a high concentration of crystalline silica.</p> <p>When cutting the benchtops, silica dust is released into the air, which can lead to the potentially deadly and incurable disease of silicosis, as well as lung cancer.</p> <p>In his letter, Mr Smith called for the product to be removed “effective immediately”.</p> <p>“I am disappointed that, despite all this information being in the public sphere, Bunnings is still advertising and selling high-silica engineered stone products in your stores nationwide,” he said.</p> <p>“Conversely, it is unconscionable for Bunnings to continue promoting and selling this killer product when there is no need to do so."</p> <p>“There are many, many alternatives to engineered stone as a benchtop material. The business costs of removing these products are insignificant when we are faced with the prospect of more deaths.”</p> <p>It has been estimated that up to 103,000 tradies will be diagnosed in their lifetime with silicosis as a result of exposure to silica dust at work, while more than 10,000 will develop lung cancer.</p> <p>In response to the concerns raised, Jen Tucker, the Director of Merchandise at Bunnings, acknowledged that the hardware giant is aware of the issue at hand and emphasised their commitment to keeping a close watch on and adhering to guidance from regulatory authorities. However, Ms. Tucker did not explicitly endorse the request made by the CFMEU.</p> <p>She went on to clarify that the majority of benchtops available in their stores are made from laminate or timber materials. However, for the engineered stone benchtops that they offer, these are pre-cut to precise dimensions before reaching a customer's location.</p> <p>Furthermore, these engineered stone benchtops are exclusively supplied and installed by specialist providers who hold valid engineered stone licenses. These providers strictly adhere to rigorous safety standards, prioritising the well-being of their production and installation teams, all in accordance with the stipulations of their licenses.</p> <p>Ms Tucker underscored Bunnings' unwavering commitment to the safety of their staff and customers, underscoring its profound importance to the company. She also acknowledged that safety is a broader concern within the industry and noted that the federal government is presently conducting a review on this matter.</p> <p>In this regard, Bunnings expressed its support for new legislation and the establishment of consistent standards and licensing procedures across various states and territories, all in pursuit of enhancing safety within the industry.</p> <p><em>Image credits: Getty Images</em></p>

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Cause of death revealed for "Yacht Rock" legend Jimmy Buffett

<p>Iconic American singer-songwriter Jimmy Buffett, renowned for his timeless 1977 hit "Margaritaville," has passed away at the age of 76.</p> <p>In a heartfelt statement posted on his official website, Buffett's family shared the news of his peaceful passing on the night of September 1st, surrounded by his loved ones, music and faithful canine companions.</p> <p>The statement poignantly expressed, "He lived his life like a song until the very last breath and will be missed beyond measure by so many."</p> <p>Recent reports have disclosed that the Yacht Rock icon lost his battle with skin cancer. The announcement of his demise came via his website, while sources close to the artist confirmed the cause of death to TMZ.</p> <p>Tragically, what initially began as a diagnosis of skin cancer ultimately developed into lymphoma. A source divulged, "He lived his life in the sun, literally and figuratively."</p> <p>Buffett entered hospice care the previous Monday, and in his final weeks, he was fortunate to receive a visit from none other than Paul McCartney. Despite his illness, he continued to tour for many years, but concerns about his health arose when he had to postpone concerts in May following a hospitalisation.</p> <p>Jimmy Buffett, epitomising the laid-back "beach bum" culture, held a special place in the hearts of his fans. His journey to stardom began rather humbly, as he was relatively unknown until he penned the iconic hit "Margaritaville" in 1977, which became an anthem for those seeking a carefree, low-key life. This song played a pivotal role in the yacht rock movement, becoming a symbol of a particular state of mind.</p> <p>Buffett once shared, "There was no such place as Margaritaville. It was a made-up place in my mind, basically made up about my experiences in Key West and having to leave Key West and go on the road to work and then come back and spend time by the beach."</p> <p>Expanding the Margaritaville brand worldwide, Buffett ventured into restaurants, authored books, and even ventured into the world of cruise lines. His diverse investments ultimately made him one of the wealthiest musicians globally, with an estimated net worth of $1 billion.</p> <p>Buffett embarked on his music career as a country artist in 1970 with the release of "Down To Earth." Initially, he earned his living as a busker, and while the album didn't make a significant impact, a fateful busking tour with fellow country artist Jerry Jeff Walker in Key West birthed his easygoing "beach bum" persona. Buffett skilfully fused elements of country, rock, calypso, and pop to craft his signature tropical sound.</p> <p>Buffett's artistic output was prolific, with 29 studio albums released up until 2020. However, it was his diverse business ventures that proved to be most lucrative. In 1993, he launched his own record label, followed by his beer company in 2006, the Margaritaville Casino in 2013, the Margaritaville online game in 2012, and the Margaritaville retirement village in 2021. In 2018, Buffett even introduced the Coral Reefer marijuana brand.</p> <p>A legendary musician and astute businessman, Buffett serves as an enduring testament that a career in music can follow a multitude of paths. His signature tune, "Margaritaville," was rightfully inducted into the Grammy Hall of Fame in 2016, immortalising its cultural and historical significance as the quintessential sound of Key West, Florida and countless unforgettable karaoke nights.</p> <p><em>Images: Instagram</em></p>

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Woman suing Bunnings over death of her father

<p>The daughter of Anthony James Georgiou, who lost his life <a href="https://www.oversixty.com.au/finance/legal/help-me-bunnings-thief-dies-after-security-guard-s-headlock-hold" target="_blank" rel="noopener">after being placed in a headlock hold</a> by two security guards at a Bunnings store in Melbourne, is taking legal action against the retail chain.</p> <p>Anthony, 31, was apprehended by security contractors at a Frankston Bunnings in September 2016 after attempting to steal a gas cylinder and saw blade.</p> <p>According to reports, the security officers, Abdul Habib Brenzai and George Oyee, restrained Georgiou on the ground and in a headlock, despite his pleas for help and struggles to breathe. He lost consciousness and was rushed to the hospital, where he passed away shortly afterward.</p> <p>In September 2022, a Victorian coroner then found that Georgiou’s death would not have occurred if he was not restrained by the contractors at Bunnings.</p> <p>"There seems little doubt that had Georgiou not been involved in the struggle ... he would have walked away from Bunnings that day,” coroner Darren Bracken said in his findings at the time. </p> <p>Now, represented by Slater and Gordon Lawyers, Anthony Georgiou's daughter – whose identity remains undisclosed due to her age – is suing the security officers, their employer (New Security Solutions Group), and Bunnings Warehouse. The lawsuit claims "psychological injury, shock, and financial loss" resulting from her father's untimely death.</p> <p>The statement of claim filed in the Victorian Country Court alleges that the security officers failed to exercise reasonable care and ensure Georgiou's safety by preventing him from leaving the store that day. The officers are accused of engaging in a "prolonged assault" and applying excessive pressure on his neck, actions that are deemed "intentional, reckless, and/or negligent."</p> <p>Furthermore, the security guard's employer, New Security Solutions Group, is accused of inadequate training and supervision of Brenzai and Oyee, contributing to the unfortunate incident.</p> <p>Bunnings is also facing accusations of failing to provide the guards and their employer with their code of conduct, which would have outlined their obligations regarding detaining individuals on the premises.</p> <p>Neha Pratap, a public liability lawyer from Slater and Gordon, asserted that dependents of individuals who die due to the negligence of others have the right to seek compensation. The legal team argues that Anthony's death was avoidable, and the lawsuit aims to hold the responsible parties accountable for their actions or lack thereof.</p> <p>Anthony Georgiou’s family said their “lives have been forever altered” by his death in a statement. “We wish those responsible could understand the profound impact their action or inaction has had. <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Most affected is Anthony’s daughter, who has lost the joy and security that her father provided. She now lives with a constant void in her heart.”</span></p> <p><em><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;">Images: Getty / A Current Affair</span></em></p>

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"Insultingly stupid": Rock legend slams tributes to Sinead O'Connor

<p>Morrissey has taken aim at some "disingenuous" people who have paid tribute to Sinead O'Connor in the hours after her death. </p> <p>The Irish singer was <a href="https://oversixty.com.au/news/news/sin-ad-o-connor-passes-away-at-just-56" target="_blank" rel="noopener">tragically passed away</a> at the age of 56 on Thursday, after a statement from her family confirmed the devastating news. </p> <p>"It is with great sadness that we announce the passing of our beloved Sinéad. Her family and friends are devastated and have requested privacy at this very difficult time," the singer's family said in a statement, prompting a wave of homages online from her fans.</p> <p>However, the former frontman of The Smiths has shared a furious note on his website, criticising some of the tributes which he described as "sterile slop". </p> <p>He wrote that he believes people are only praising her work and activism now that she has passed, and the gushing tributes have largely come from people who criticised her career while she was alive. </p> <p>He wrote, “She was dropped by her label after selling 7 million albums for them.”</p> <p>“She had proud vulnerability … and there is a certain music industry hatred for singers who don’t ‘fit in’ (this I know only too well), and they are never praised until death – when, finally, they can’t answer back. The cruel playpen of fame gushes with praise for Sinead today … with the usual moronic labels of 'icon' and 'legend'." </p> <p>“You praise her now ONLY because it is too late. You hadn’t the guts to support her when she was alive and she was looking for you.”</p> <p>He also blasted others in the wider industry for not giving O’Connor props while she was alive. </p> <p>“The press will label artists as pests because of what they withhold … and they would call Sinead sad, fat, shocking, insane … oh but not today! Music CEOs who had put on their most charming smile as they refused her for their roster are queuing-up to call her a ‘feminist icon’, and 15 minute celebrities and goblins from hell and record labels of artificially aroused diversity are squeezing onto Twitter to twitter their jibber-jabber … when it was YOU who talked Sinead into giving up … because she refused to be labelled, and she was degraded, as those few who move the world are always degraded.”</p> <p>He went on to compare O’Connor to other entertainers who died at a young age, such as Judy Garland, Whitney Houston and Amy Winehouse, asking “why is ANYBODY surprised” that they died. </p> <p>“Where do you go when death can be the best outcome?” he asked.</p> <p>He finished with an instruction to those who had offered the “insultingly stupid” and "disingenuous" tributes that O’Connor was an “icon” and a “legend”, saying “Sinead doesn’t need your sterile slop.”</p> <p>Morrissey's rant was met with a mixed response from fans, while other celebrities shared their support of his sentiment. </p> <p>Boy George tweeted his agreeance, shared a photo of himself with Sinead and writing, “Morrissey is both wrong and right. Most people had zero influence over Sinead. She was her own person with her own issues. At time like this you can only offer prayers because we are out of solutions. My mum and I had great chats about Sinead. We all wanted her fixed.”</p> <p><em>Image credits: Getty Images</em></p>

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"Colossal prick" slammed over outrageous Bunnings parking

<p>A motorist in Perth has been slammed for their "extra selfish" parking act in the carpark of a Bunning's Warehouse. </p> <p>A frustrated fellow shopper captured the parking faux pas and posted the image of the car to Reddit, which shows a ute with an attached trailer parking over four spaces, including one reserved for people with disabilities.</p> <p>"There was no disabled badge and of course there is plenty of trailer parking available at Bunnings," the user wrote, adding that there were suitable bays available closer to the store's entrance.</p> <p>Fellow motorists and shoppers were shocked and appalled by the selfish act, with one Reddit user urging the author of the post to send the photo to both Bunnings and the local council, citing a $500 fine as a deterrent for the future.</p> <p>"Blocking the disabled bay gets extra selfish points," a user commented, while someone else vented, "Not content with being a colossal prick and taking up four spots, decides to go world-class and make one of those spots a disabled parking bay. Some f**king people."</p> <p>The post was flooded by outrage at the audacious parking, with users overwhelmingly agreeing that parking in spaces designated for disabled drivers is inexcusable.</p> <p>After being alerted to the post, Bunnings Regional Operations Manager Hayley Coulson expressed disappointment on behalf of the retailer. "We were disappointed to learn a customer recently used a disability parking bay for their trailer outside our Innaloo store, which our team was unaware of at the time."</p> <p>"These parking bays are incredibly important for the community and we remind our customers that they're only reserved for people with a disability or mobility restrictions."</p> <p>She added, "We're really focused on ensuring disability parking bays are always available for their intended use, and we do our best to communicate regularly with our stores to remind them that these bays are not to be compromised for any reason, at any time."</p> <p><em>Image credits: Reddit</em></p>

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Diehard fans react as iconic superband quits after 52 years of rocking

<p>The Eagles are hitting the road for the final time after 52 years as a band. </p> <p>On Thursday, the iconic US rock band announced The Long Goodbye tour that is set to kick off on September 7th in New York City.</p> <p>In a statement shared with CNN, the <em>Hotel California</em> hitmakers said, "The Eagles have had a miraculous 52-year odyssey, performing for people all over the globe; keeping the music alive in the face of tragic losses, upheavals and setbacks of many kinds."</p> <p>"We know how fortunate we are, and we are truly grateful. Our long run has lasted far longer than any of us ever dreamed. But, everything has its time, and the time has come for us to close the circle."</p> <p>The band concluded their statement by thanking those who have supported their music, saying, "At the end of the day, you are the reason we have been able to carry on for over five decades. This is our swan song, but the music goes on and on.”</p> <p>According to the statement, The Eagles members Don Henley, Joe Walsh, Timothy B. Schmit, alongside Vince Gill and Deacon Frey "will perform as many shows in each market as their audience demands."</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/p/CuWrpW3ObCZ/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CuWrpW3ObCZ/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Eagles (@eagles)</a></p> </div> </blockquote> <p>Deacon Frey is the son of the late Glenn Frey, who was a founding member and frontman of the band when they began in 1971 before he died in 2015 after a range of health complications. </p> <p>Many were devastated to hear of the band's final tour, with long-time fan of The Eagles Kathryn Packham saying, "I have always loved their music. Great songs with relatable lyrics, fantastic harmonies, and of course the unbelievable guitar riffs from Joe Walsh &amp; exceptional drumming from Don Henley. Their music is timeless."</p> <p>Despite her love for the band, it seems Glenn Frey's legacy lives on as Packham said she would "not go and see them if they were performing for free on the driveway without Glenn."</p> <p>The farewell tour is expected to continue into 2025, with no Oceania dates yet announced. </p> <p><em>Image credits: Getty Images</em></p>

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“I want to move on”: Rod Stewart announces the end of an era

<p dir="ltr">After more than six decades establishing himself as a legend in the wide world of rock’n’roll, Rod Stewart has announced that he’ll be taking things in a whole new direction. </p> <p dir="ltr">The British music star was chatting to host of <em>BBC Breakfast</em>, Charlie Stayt, when he made the revelation in response to a comment about how “rock stars are performing into incredible ages now.” </p> <p dir="ltr">“I am actually stopping,” Stewart declared, before going on to share that “I’m not retiring, but I want to move on.”</p> <p dir="ltr">He noted that he’d enjoyed “great success” with his album, <em>It Had to Be You: The Great American Songbook</em>, and that he’d “just done a swing album with Jools Holland” that is set to release in 2024. </p> <p dir="ltr">“So,” he said, “I want to go in that direction.” </p> <p dir="ltr">The 78 year old had more to say on the matter, offering more in the way of an explanation to fans who may still be struggling to come to terms with his decision when he said, “I just want to leave all the rock’n’roll stuff behind. For a while, maybe.</p> <p dir="ltr">“Everything has to come to an end sooner or later.”</p> <p dir="ltr">Stewart, who was joined by Boy George for the interview ahead of their tour together, also shed some light into his immediate plans after his 2023 tour, telling Stayt that he was “really looking forward to doing something else, especially singing with Jools’ band.”</p> <p dir="ltr">“It borders on rock‘n’roll anyway,” he noted, “it’s just not ‘Maggie May’ and ‘Do Ya Think I’m Sexy?’”</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">'Everything has to come to an end sooner or later'</p> <p>Singer Rod Stewart has told <a href="https://twitter.com/hashtag/BBCBreakfast?src=hash&amp;ref_src=twsrc%5Etfw">#BBCBreakfast</a> he's giving up rock and roll as he prepares to go on tour with Boy George<a href="https://t.co/Y29oI6E5Pk">https://t.co/Y29oI6E5Pk</a> <a href="https://t.co/odrQmQkOlT">pic.twitter.com/odrQmQkOlT</a></p> <p>— BBC Breakfast (@BBCBreakfast) <a href="https://twitter.com/BBCBreakfast/status/1667049131867529217?ref_src=twsrc%5Etfw">June 9, 2023</a></p></blockquote> <p dir="ltr">And while some fans of the singer weren’t immediately onboard with the change of tune, others were supportive, taking to social media to share their well wishes ahead of Stewart’s new venture. </p> <p dir="ltr">“Good for him - I loved the <em>American Songbook</em> album,” a fan wrote. </p> <p dir="ltr">“Something to look forward to- Love them both,” another shared. </p> <p dir="ltr">One user took the opportunity to reflect on Stewart’s career so far, writing, “he put on AMAZING shows!  Saw him first in 1975, and three others before 2010.  He really could blow!!!”</p> <p dir="ltr">And another followed suit, telling the others that “I would HAPPILY hit a Rod Stewart convert just to hear him play his <em>Great American Songbook </em>tracks. Just loved it when he did those tunes. I like all of it! Look forward to the swing album, too! Music!”</p> <p dir="ltr"><em>Images: BBC Breakfast / Twitter</em></p>

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