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NRL legend sacked from radio show

NRL legend Mark 'MG' Geyer has been axed from his popular Triple M radio show that he hosts alongside Mick Molloy. The NSW State of Origin star joined Triple M in 2009 and quickly became one of the network's most popular talents, co-hosting the Mick & MG in the Morning show for many years. Geyer, 56, was absent from Wednesday and Thursday’s shows with Molloy making no mention of his whereabouts. News of Geyer being axed was first reported by <a href="https://www.dailytelegraph.com.au/entertainment/sydney-confidential/triple-m-rocked-as-mark-mg-geyer-sacked-from-breakfast-show/news-story/c8257f6989eda13b0dde61a9bb3b67d0" target="_blank" rel="noopener" data-tgev="event119" data-tgev-container="bodylink" data-tgev-order="c8257f6989eda13b0dde61a9bb3b67d0" data-tgev-label="entertainment" data-tgev-metric="ev">The Daily Telegraph </a>with his departure following in the wake of several on-air talents being let go. The shock sacking comes after it was announced that Mick Molloy would also depart the show next year and return to Melbourne where he’ll host Triple M Melbourne’s breakfast show next year alongside Nick Riewoldt, Titus O’Reily and Rosie Walton. Listeners of the show took to social media to vent their frustration after learning the NRL legend had been let go. “MG has been refreshing to listen to on MMM. He isn’t one of the sanitised radio ‘personalities’ who are full of themselves. MG is honest and speaks from the heart,” one wrote. A second added: “MMM are a total joke, was once a great radio station now run by suits who have no idea on what the listeners want. Where’s the MMM we had back 30 years ago when MMM was the Number 1 radio station in Sydney.” While no official announcement has been made by Southern Cross Austereo, Geyer has updated his Facebook profile which now reads: Former Locutor at Triple M Sydney 104.9. According to The Daily Telegraph, an official announcement about the Triple M breakfast show's new lineup would be made "in due course". Image credits: Triple M - news.com.au

Music

Australians are reading less than other countries, a new report shows. Why?

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/katya-johanson-425719">Katya Johanson</a>, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a> Recent international research shows Australians are buying and reading fewer books than people in many other countries. But why? A <a href="https://risebookselling.eu/consumer-behaviour">report</a> by the European and International Book Federation found that only 64% of Australians bought a book in the past year, compared to an average 72% of people across 19 countries. Similarly, 80% of Australians read a book in the past year, slightly below the international average of 85%. These differences are slim, but as book buyers and readers, we are among the lowest in the sample, alongside Aotearoa New Zealand, Finland, Latvia and the United States. The number of people who had read a book in the past year in Italy, Spain, the United Kingdom and Ireland all came in at over 90%. Local research also suggests reading rates in Australia are falling. Back in 2017, a Macquarie University study found 92% of us read books at least once in the previous year. By 2021, in the <a href="https://australiareads.org.au/research/the-national-reading-survey/">Australia Reads national survey</a> that figure had dropped to 75%. What’s behind these numbers? Price might be less of a factor than we often assume – and surprisingly, Australia’s dependence on cars could play a role. International examples showing how other countries protect and value their book cultures – from government policies to counter the strength of Amazon to public holidays for poets – suggest measures to actively boost our own could help. <h2>The price myth</h2> There’s a general perception that books cost too much in Australia. But they’re not necessarily more expensive here than elsewhere. Competition from online retailers like Amazon and increases in production costs globally <a href="https://www.ibisworld.com/au/industry/book-publishing/171/">have levelled prices internationally</a>. In fact, Australians often pay similar or less for books than readers in Canada, New Zealand and the US. Tim Winton’s new novel, <a href="https://theconversation.com/tim-winton-goes-cli-fi-his-dystopian-novel-juice-breaks-new-ground-to-face-the-climate-emergency-238769">Juice</a>, for example, has an Australian recommended retail price of A$49.99. It’s almost exactly the same price in Aotearoa New Zealand (A$49.81) and costs more in Canada (A$54.59). In the US, Juice is A$44.02, and in the UK, it’s A$43.07. While UK book prices are lower, this is mainly because books there don’t attract sales tax. The UK <a href="https://www.accountingfirms.co.uk/blog/are-books-vat-exempt/#:%7E:text=In%20the%20UK%2C%20books%20are,to%20most%20goods%20and%20services">made books exempt</a> from its value-added tax (VAT) applied to most goods and services – a deliberate decision to make reading more affordable. Pauline MacLeod, the children’s and young adult literature specialist at Brisbane’s Riverbend Books, told me children’s publishers are “trying hard to keep local books priced between $22.99 and $25.99”. Still, <a href="https://theconversation.com/why-australian-workers-true-cost-of-living-has-climbed-far-faster-than-weve-been-told-221590">in the current cost of living squeeze</a> books are a discretionary spend some cannot afford. <h2>Public transport is good for reading</h2> Interestingly, countries where <a href="https://www.statista.com/topics/8282/rail-passenger-transport-in-europe/#statisticChapter">more people use public transport</a> – like the UK, France, Germany and Spain – tend to have higher reading rates. It’s easier to read a book on a train than in a car, and these countries often have bookshops in train stations, creating a culture of reading while commuting. In contrast, car-dependent countries like Australia, the US and Aotearoa New Zealand show lower reading rates. Our reliance on cars might explain why audiobooks are more popular in Australia than in many other countries. <h2>A holiday for a poet</h2> In Ireland, where 91% of people have read a book in the past 12 months, there is a strong cultural history of storytelling. Reading is <a href="https://www.theguardian.com/books/article/2024/aug/20/we-all-read-like-hell-how-ireland-became-the-worlds-literary-powerhouse">supported by</a> an arts council providing grants and bursaries, and a healthy ecosystem of literary festivals and magazines, public libraries and bookshops. Australia has many of these things, but Ireland also significantly supports writers, with a tax exemption on artists’ income up to €50,000 (approximately A$81,500) and a basic-income pilot scheme granting 2,000 artists €325 (approximately A$530) a week. In France, where the government <a href="https://www.culture.gouv.fr/en/regions/drac-grand-est/services/idc/reading-book/Support-for-the-book-economy">actively protects its reading culture</a>, 88% of people have read a book in the past 12 months. In 2022, <a href="https://www.theguardian.com/world/2022/sep/23/france-minimum-book-delivery-fee-amazon">France introduced a law</a> to make French bookshops more competitive with online retailers like Amazon which often offer free delivery of books. By setting a minimum delivery fee for all online book orders of less than €35 (around A$57), the government aims to level the playing field for local booksellers. Perhaps unsurprisingly, only 5% of French people buy all their books online (as opposed to 12% in Australia). Australia has public holidays dedicated to sports, like the Melbourne Cup and the AFL Grand Final (both in Victoria). In Portugal, a national holiday, Portugal Day, commemorates the death of poet <a href="https://www.britannica.com/biography/Luis-de-Camoes">Luís de Camões</a>, considered Portugal’s greatest. While 85% of Portuguese people have read a book in the past 12 months (exactly the international average), they consider reading as one of their hobbies (37%) and have bought a book in the past year (76%) at rates above the international average. Interestingly, just 32% of Australians said they consider reading a hobby, compared to 44% in Spain and 42% in the UK. Families, the education system and the media are also all key to inculcating this culture of reading, as is a strong local publishing industry. <h2>The way forward</h2> Local booksellers report declining reading rates in Australia, too. Robbie Egan, CEO of Australia’s peak bookselling industry body, BookPeople, told me: “The competition for eyeballs is real and it is fierce, and consumer discretionary dollars are scarce”. Industry leaders like Egan suggest we need a national campaign to promote the benefit of reading. We know from local research that <a href="https://www.bookpeople.org.au/images/BookPeople_Papers_Imagination.pdf">Australians value books and storytelling</a>. With increasing competition from other forms of entertainment and tighter household budgets, encouraging a stronger reading culture may be more important than ever.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/243272/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/katya-johanson-425719">Katya Johanson</a>, Professor of Publishing and Audience Studies, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/australians-are-reading-less-than-other-countries-a-new-report-shows-why-243272">original article</a>. </div>

Books

Colin Fassnidge and Manu Feildel team up for new show

With the 2024 season of My Kitchen Rules coming to a close, Colin Fassnidge and Manu Feildel have teamed up for a brand new show. At their annual Upfronts event, Channel Seven announced that the pair will host a show called Off The Grid in 2025. Speaking exclusively to <a href="https://au.lifestyle.yahoo.com/mkrs-colin-fassnidge-announces-new-series-with-manu-feildel-in-2025-044819605.html" target="_blank" rel="noopener">Yahoo Lifestyle</a>, Colin reveals that the series is an “off-the-beaten-path food adventure” where he and Manu travel around New Zealand for a month in a caravan. “We did the North Island and the South Island, and it was sort of like a chef’s dream scenario where you get to shoot, fish and hunt,” he details. “We did a lot of cooking with the Māori people, Manu and I got tattoos which wasn’t planned, I managed to split my head open - you’ll have to watch the series for that one.” The Irish chef explains that Off The Grid was a long time in the making, and was filmed “a few months ago” in between production for MKR Australia and MKR New Zealand. “We’ve been talking to Seven about it for years, just getting on the road,” he shares. “Manu had an idea to do a thing called ‘A Big Lap Around Australia’ and no one wanted to do it, but when we were in New Zealand I said, ‘We should do it in a caravan’. It was Manu’s idea, but I made it better." “We saw this little caravan in the garden one day when we were shooting MKR over there and we said, ‘Wouldn't it be great to do it in a 1960s caravan?’. We sent it to the producer of Screentime in New Zealand, who works very closely with Channel Seven, and he said, ‘Let’s make it happen’, and then Seven jumped on board.” Off The Grid is set to air early next year on Channel Seven before the fifteenth season of MKR premieres, with Colin saying, “I’ve just seen the teaser for it and it looks amazing.” Image credits: Instagram

"Unimaginable curse": Karl Stefanovic pays tribute to fallen father

Karl Stefanovic has paid tribute to Lachlan Webb, a young Queensland dad who sadly passed away from a rare genetic brain disorder. Webb first started showing symptoms of Fatal Familial Insomnia (FFI) early last year, a rare degenerative brain disorder where the inability to fall asleep is just one of the many symptoms of the condition which many describe to be a living nightmare. From there the symptoms progress to the inability to walk, loss of sight and speech and eventual total shutdown of the body's ability to keep itself alive among others. The Queensland father had already lost his grandmother, aunties, uncles and his mum Narelle to the disease, with his mum passing away just six months after she was diagnosed. The condition is so rare that only 50 families worldwide are known to carry the gene. Karl Stefanovic first met Webb and his sister Hayley back in 2016, after they both learned that they carried the fatal gene. Despite the diagnosis the siblings were determined to ensure the "curse" ended with them, travelling to the US to participate in a clinical study. The siblings also both underwent IVF with their respective partners to ensure that their children won't carry the gene. "Lachlan was a remarkable man battling an unimaginable curse," Karl said on the Today show. "Everyone at Today is thinking of the Webb family, Hayley, Lachlan's beautiful wife Claire and his little boy Morrison." "Hayley also has that gene, their bravery and resilience was incredible to witness firsthand and it's such an important message - everyday is a gift and our thoughts, our prayers and our love are with you all this morning." Images: Nine

Caring

Dr Chris Brown's new show revealed

Beloved TV personality Dr Chris Brown is returning to Aussie screens with a brand new show. Following his departure from Network Ten last year, the TV vet has joined Seven and now his latest project with the broadcaster has been revealed. Brown is set to join some other well-known Aussies including Mick Molloy, Amanda Keller, Kate Ritchie and Matt Preston, who will be his untrained and unqualified veterinary assistants on the show Once In A Lifetime. In the upcoming show the beloved vet will embark on global wildlife journeys with the other entertainers, as they help iconic animals while navigating unpredictable situations. From saving endangered species to facing wild dangers, the stars will be at the forefront to experience the best of what nature has to offer. Brown is already a big hit for Seven, after the success of his show Dream Home last year. He left Network Ten in February 2023, after a 15-year career at the network. His departure was a blow for Ten, as the popular TV presenter hosted multiple programs over the years. It is understood that he is on a two-year contract with Seven, which is believed to be worth more than $1 million a year. Some of the other upcoming series that will be making a return to air on Seven next year include: Farmer Wants A Wife, Australian Idol, My Kitchen Rules, The Voice, Dancing With The Stars and The 1% Club. Images: news.com.au

Distraught bride explains why no one showed for her wedding

The heartbroken bride who went viral after no one showed up to her wedding has updated her followers on the events leading up to the big day. Kalina Marie, a bride from the US, went <a href="https://oversixty.com.au/lifestyle/relationships/what-did-we-do-bride-shares-heartbroken-reaction-to-empty-wedding" target="_blank" rel="noopener">viral</a> after she took to TikTok to share the gut-wrenching video of the moment her and her new husband Shane stepped inside the lavishly decorated hall with their son, as they tried to come to terms with the fact that only a handful of people showed to celebrate with them. “FIVE PEOPLE SHOWED UP!!!!!!! Like, are you kidding me!?!? As you see in the video, we enter the venue. And no one is there," she wrote in the caption of the video before adding, “It just makes me think, like, why? What did we do? Am I that bad of a person?" Her video raked up millions of views with many people sharing words of encouragement, and thousands of people asking for an update on the situation. Hundreds of comments asked Kalina if she had heard from any of the invitees who didn't show up, wondering if they had provided her with a reason. In response to the comments, Kalina made another video to share some context with her followers. She first explained that and her husband, who have been together for nine years, got engaged in 2019 and weren’t able to have their wedding when they had intended to, due to the pandemic. In January this year, they announced they were finally tying the knot in October and for the past 10 months, Ms Marie said she has been “blabbing about it” all over Facebook. “I created a Facebook event and invited everyone I could and also sent out over 25 invitations to our elders and those not on social media to make sure they were included as well,” she said in a video. Ms Marie said she received notice from 40 who said they would be coming to the big day, so she planned for that number by setting up the venue accordingly and ensuring her mum had catered enough food. She also made sure to check in with everyone the week of to confirm their attendance, and said “at least 20 people” had gotten back to her saying they were coming, leaving her asking why those people chose not to show up at the last minute. “If I could answer that, I would tell you. And no, I haven’t really received a lot of messages explaining why people weren’t there or giving me excuses,” she said. However, the newlywed said she was actually grateful for this because it meant she could get a clear understanding of who actually cared about her and her husband. “We’ve been having to deal with the grief of deleting a lot of people out of our lives,” she admitted. “For the most part, we’ve done a lot of re-evaluating our lives and just spending a lot of time appreciating what we have and what we had.” To anyone who has had something similar happen to them, Ms Marie says: “I am truly very sorry as I wouldn’t wish this on my worst enemy.” The comments section of the video was again flooded with words of support and encouragement for the newlyweds, as one person wrote, “My heart aches for you,” while another called it “cruel” and “unbelievable.” Others emphasised that it was a powerful learning moment: “You really find out who your friends are when you have a wedding. Sorry, you went through this,” insisted one commenter. “The people who didn’t turn up you don’t need in your life,” another reassured. Image credits: TikTok

Relationships

Dashcam footage captures wild brawl on busy Queensland road

Dramatic dashcam footage has captured the moment two men get involved in a wild brawl in the middle of traffic. The video taken in Chandler, Brisbane on Tuesday showed a white Ford Falcon utility overtaking multiple vehicles while changing lanes twice, before coming to a stop at a red light. As the male driver waits for the light to change, another man exits his Audi and rushes through the traffic to the Ford. The Ford driver opens his door before punches started flying, and they have it out in the middle of the road. The two men appeared unbothered by the dozens of vehicles around them punching and kicking and one point they even slammed into an orange ute, with the driver forced to use their horn to warn the duo off. The owner of the vehicle recording the dashcam was forced to move their car forward to avoid a collision as the Ford rocked forward during the fight. The altercation escalates, with another man attempting a karate-style kick before the lights changed and the men were forced to return to their car. While the cause of the altercation is unknown, Queensland Police said they have been made aware of the video. They said no formal complaints have been made. Image: Dash Cam Owners Australia/Facebook

Legal

Coldplay bring out Hollywood cameo for Aussie show

Coldplay have shocked the crowd at their Melbourne concert by bringing out a 1980s movie legend to the stage for a surprise cameo. Karate Kid Actor Ralph Macchio took to the stage during the show to help the band perform their song The Karate Kid, from their new album Moon Music. Macchio, 62, lip-synched to frontman Chris Martin’s vocals, before the pair embraced warmly in front of the crowd at the sold-out gig. <blockquote class="twitter-tweet" data-media-max-width="560"> NEWS • Karate Kid Actor Ralph Macchio took to the stage during today’s show in Melbourne to shoot the music video for "The Karate Kid". | <a href="https://twitter.com/hashtag/ColdplayMelbourne?src=hash&ref_src=twsrc%5Etfw">#ColdplayMelbourne</a> 🇦🇺 He lip synced to Chris's voice 🥋🎤 🎥<a href="https://twitter.com/coldplaybrasil?ref_src=twsrc%5Etfw">@coldplaybrasil</a> <a href="https://t.co/bWP1YN79G3">pic.twitter.com/bWP1YN79G3</a> — Coldplay United Kingdom (@ColdplayUK_) <a href="https://twitter.com/ColdplayUK_/status/1851967580363255983?ref_src=twsrc%5Etfw">October 31, 2024</a></blockquote> Macchio became a household name in the 1980s for playing Daniel LaRusso in three Karate Kid films, and more recently has reprised the iconic role in the Netflix series Cobra Kai. According to a Coldplay fan account on social media, the footage of the actor’s on-stage cameo will be used as a music video when The Karate Kid is released as a single. The famous actor had earlier been spotted in the audience at Coldplay’s Wednesday show at Melbourne’s Marvel Stadium, having flown from New York to attend the gig. Image credits: X/Sonia Moskowitz Gordon/ZUMA/Shutterstock Editorial

Music

Babyfaced Sam Armytage unrecognisable in resurfaced clip

Aussie TV presenter Sam Armytage appears unrecognisable in a resurfaced clip. A video has emerged of a baby-faced Armytage early on in her media career, presenting for news for WIN in Canberra in the '90s. Armytage appeared on the Today show on Monday morning to discuss the launch of Nine's new reality series The Golden Bachelor, which she will host. It didn't take long before Today host Karl Stefanovic teased her with a throwback video. “You were part of the Nine family going way back to the early ’60s, have a look at this,” Stefanovic joked. Today co-host Sarah Abo and Armytage laughed as footage of a younger Armytage appeared onscreen wearing a white blazer and rocking a bob cut. Abo told Armytage “you haven’t changed at all!” “Oh darling, thank you. Listen to that little high-pitched voice — I was a baby,” Armytage replied. Armytage's new stint comes just months after she left the Seven Network, where she was previously the host for another reality TV show, Farmer Wants A Wife. The show will air in 2025, with Armytage explaining that it is a similar show to The Bachelor that Aussies love but with a focus on those in their 50s and 60s. “This is bringing it forward to the golden ages, as we like to call it. We’re all heading towards some of this faster than others,” Armytage joked before announcing that they're currently casting. “What we’re looking for here is a Golden Bachelor, most likely in his 60s, and some ladies who will be in their 50s or 60s … because we’re casting now. “This is for people who are looking for love again, so people who’ve got some miles on their tyres who are ready to fall in love again.” She said there would be some “great stories” along with some “kind of sad” ones; however, the aim is for a “happy fairytale ending”. Stefanovic then joked that it was a shame Richard Wilkins was “off the market” before adding he was shocked people over the age of 50 were “so active”. “It’s shocking. I just feel like it’s like a lot to look at on the TV,” Stefanovic said, admitting that he'd watched the US version of the show that debuted last year. “I just find some of it confronting in a physical way.” Abo and Armytage were quick to cut off Stefanovic's train of thought before it went down “a path perhaps that we don’t want it to go down”. “I know what you’re talking about, but I don’t think it’s confronting. I think it’s lovely,” Armytage said. “I think that it’s life. It is. And there’s a huge percentage of the population in this age bracket who are active and looking for love.” Images: Today

Raygun shows off stunning post-Olympics transformation

Infamous Australian breakdancer Raygun has debuted her new look on the front page of Stellar magazine, just months after gaining global notoriety at the Paris Olympics. Rachael “Raygun” Gunn's infamous performance at the Olympics gained her not one single point in the competition, with her unusual style of dance going viral and parodied around the world. Now, Raygun has ditched the green and gold Olympic tracksuit and debuted her new look for her cover story with Stellar magazine. With her hair sleekly pulled back, Raygun shared the photo of her looking radiant in a vibrant blue dress and strappy black sandals, complete with a bold red lip. Though the full interview isn’t released until Sunday, the cover offers a tantalising glimpse into Raygun’s mindset, with quotes reading, “You did not bring me down. You did not succeed. I still stand by what I did.” The quotes echo Raygun's <a href="https://oversixty.com.au/entertainment/tv/weak-raygun-s-tell-all-interview-divides-audience" target="_blank" rel="noopener">tell-all interview</a> with Waleed Aly on The Project that she conducted after returning from Paris to a barrage of ridicule from Australia. While some people, including Prime Minister Anthony Albanese, thought Raygun gave it her best try, others were quick to call her out for "making a mockery of Australia". Speaking for the first time since the Olympics, Raygun told Waleed Aly in September that the backlash to her performance had a huge impact on her mental health. “I didn’t understand the scale of it,” she said. “I did preview some comments and I was like, ‘Oh, no’, and this kind of sick feeling started coming out. I was like, ‘Oh, goodness! What has happened?’” “It was really sad, how much hate that it did evoke,” she said. “There’s been a portion of very angry and awful responses, not only attacking me but attacking my husband, attacking my crew, attacking the breaking and street dance community in Australia, my family. The energy and vitriol that people had was pretty alarming.” Image credits: Instagram - Stellar

Beauty & Style

"Most loathed woman in parliament": Karl Stefanovic grills Lidia Thorpe

Karl Stefanovic has labelled Lidia Thorpe as “the most loathed woman in parliament” during a fiery interview on the Today show. The Today host interviewed the politician on Thursday morning, noting that her decision to <a href="https://www.oversixty.com.au/finance/legal/you-are-not-my-king-lidia-thorpe-interrupts-charles-parliament-house-visit" target="_blank" rel="noopener">heckle King Charles</a> was not winning her much support. “Lidia, good morning to you. Nice to see you. I think it’s fair to say you might very well be the most loathed woman in parliament in Canberra at the moment. And that’s really saying something,’’ Stefanovic said. However, the Senator had no regrets and said that she was used to being "the black sheep" of politics. “Oh, well, it’s just another day in the colony, Karl. I’m used to that treatment,” she said. “You know. I am the black sheep of the family, if you like. But I wanted to send a message to the King. I got that message across. The whole world is talking about it. “And my people are happy because my people have been protesting for decades and decades. As you all know, for exactly this. And so the message has been sent, delivered. Now it’s up to the King of England to respond.” Stefanovic then asked her: “The question this morning you were being asked is, why the hell doesn’t Lidia Thorpe just do everyone a favour and get out of Canberra? Will you?” To which she replied: “I’m about truth telling. I’m loud, proud, black. Get used to it and listen to what I have to say. “We need to grow up as a nation and get rid of him and have our own head of state.” The broadcaster then showed a video of her swearing allegiance to the late Queen Elizabeth. “Did that hurt a little when you swore your allegiance? Did it take a little bit of your soul?’’ Stefanovic asked. “Absolutely it did. And I had to go through a process with my family prior to doing that, because swearing allegiance to someone else from another country whose ancestors have done a lot of damage to my ancestors, I think is completely inappropriate,” she replied. This comes after Thorpe's <a href="https://www.oversixty.com.au/finance/legal/lidia-thorpe-s-pledge-to-queen-elizabeth-raises-questions" target="_blank" rel="noopener">pledge to Queen Elizabeth's</a> "hairs" instead of "heir" came to light. “We don’t need to be paying the Governor-General $800,000 a year to sign a piece of legislation. And we paid for that man to come here. How many millions of dollars did that cost?” she continued. Karl hit back saying that Thorpe herself is “getting paid pretty well to be part of the process and to be part of parliament, a place you clearly despise.” She replied: “Yeah. I’m being paid to do my job. You could say it’s paying the rent if you like." “This government has walked back a treaty. I know the opposition is not interested in treaty. So where else do you go? You go to the King of England. Who? Whose ancestors treated with other countries but didn’t treaty here. So there’s unfinished business. I’ll spend the next three years getting that unfinished business done.” Images: Nine

"Very Clark Kent": Karl Stefanovic debuts new look

Karl Stefanovic has surprised viewers and his co-host with a new look this morning while reading the latest breaking news stories on the Today show. The breakfast TV host opened the show as usual alongside co-host Sarah Abo, except there was one noticeable difference to his usual style, the 50-year-old wearing a pair of black-framed reading glasses. "I'm liking the specs Karl, they suit you," Abo said. "They're giving big Clark Kent vibes." Stefanovic revealed the reason why he had to debut this new look. "Yeah I'm getting really old now, really old," he laughed. While he previously shared a photo of himself wearing glasses at two <a href="https://www.instagram.com/p/DAMvhsczk1i/?hl=en&img_index=1" target="_blank" rel="noopener">charity events</a> on September 22, this is the first time Stefanovic has worn them during his breakfast show. Images: Today

Tony Armstrong jokes about "moonlighting" controversy on last ABC show

Tony Armstrong has made a joke about the recent "<a href="https://oversixty.com.au/finance/legal/tony-armstrong-called-out-by-media-watch-for-moonlighting" target="_blank" rel="noopener">moonlighting</a>" controversy on his final show with ABC News Breakfast. On Monday, Armstrong was called out by Media Watch host Janine Perrett who said she was "stunned" that he failed to get the all-clear from network bosses before he became the voice of NRMA Insurance. Perrett launched into a blistering tirade over Armstrong's advertising gig with the insurance company, claiming the job was "strongly discouraged" by the public broadcaster. On Friday, Armstrong made light of the claims on his final show with ABC News Breakfast, after announcing he would be leaving the show after three years. While farewelling his co-hosts, the News Breakfast team gave him flowers and a big tin of coffee during his final broadcast, with Armstrong joking he wouldn’t name the coffee brand before back pedalling. “We won’t name the brand … Actually I don’t care, I’ve already been done by Media Watch — Nescafe!” Armstrong laughed. <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/reel/DArqPr_SrrX/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/reel/DArqPr_SrrX/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by PEDESTRIAN.TV (@pedestriantv)</a> </div> </blockquote> Armstrong went on to thank the ABC News Breakfast team in his final goodbye, saying “it takes a village” to get the show on air. “Look at this team around me. This is everyone that makes this show work. We are just the lucky presenters that get to go out there and present all of the hard work,” Armstrong said. “It takes a village. We do it understaffed and under resourced, and every day everybody rocks up with a smile on their face doing the work of four or five people. “So yes, I’m just an instrument that is part of a team.” Image credits: ABC News Breakfast

Retirement Life

Former Today Show host's surprise return

It's been almost two months since Brooke Boney wrapped up her final <a href="https://www.oversixty.com.au/entertainment/tv/today-show-star-s-teary-farewell" target="_blank" rel="noopener">Today Show</a>, and bid farewell to viewers after five years on the show to further her studies at Oxford University in the UK. The former news and entertainment presenter made a surprise return to the Today show on Thursday morning, sharing updates on her latest adventure to hosts Karl Stefanovic and Sarah Abo. Since settling in London, she was a guest at a reception held by none other than King Charles and Queen Camilla. The royals hosted a luncheon for Commonwealth countries at St James Palace, and the event was attended by other high-profile Aussies such as Cate Blanchett and Kathy Lette. "It was so wonderful, you go there and the whole experience is pretty surreal," the proud Gamilaroi Gomeroi woman told the Today hosts. "And I think especially as an Aboriginal person, it's like, oh how do I engage with this?' You know, it's a very complicated history between us and the royals but I thought, I'd rather be someone who's in the room and having conversations, than someone who's not." <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-captioned="" data-instgrm-permalink="https://www.instagram.com/p/DAoszVotXgp/?utm_source=ig_embed&utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/DAoszVotXgp/?utm_source=ig_embed&utm_campaign=loading" target="_blank" rel="noopener">A post shared by Kathy Lette (@kathy.lette)</a> </div> </blockquote> She also admitted that she was curious to see the inside of the palace, and while her brush with royalty was exciting, there was another guest at the event she was equally excited to see. "Do you know who else was there? Grace Jones," she revealed. "I was like, 'wait, oh, hang on, hang on, that is THE Grace Jones! I'm sure this was the tamest party that she's ever been to, because I've heard some very wild stories about Grace Jones." Image: Today

Aldi's surprise new business move

Aldi just keeps on giving, from being the <a href="https://www.oversixty.com.au/finance/money-banking/australia-s-cheapest-supermarket-revealed" target="_blank" rel="noopener">cheapest supermarket</a>, to launching their own travel website, the German retailer has taken things to a whole new level. On Wednesday, the supermarket giant launched their Aldi Holidays online portal, so now Aussies can plan their next holiday with a bunch of exclusive Aldi escapes, cruises and tour deals, in a first for Aussie supermarkets. “We are excited to be taking off in a new direction to make planning and booking a holiday a more enjoyable experience for Australians and in our signature Good Different way with Aldi Holidays,” Rodney Balech, Group Director, Aldi Australia said in a statement. “This service, in partnership with Ignite Travel, will unlock incredible value and help all types of travellers create truly unforgettable experiences. “With Aldi Holidays we’re bringing our Special Buys to the skies, offering savvy travellers premium holiday options.” Aldi Holidays will have a similar concept to their bi-weekly special buys, where there will be a limited number of exclusive holiday deals, which will be available until sold out, and there are some pretty good deals on offer. Some of the Aldi holidays available include five nights in Daydream Island Resort, Whitsundays, from $899 per person twin share and seven nights in Novotel Phuket, Thailand from $599 per person twin share. They also offer a few other international packages including seven nights in the Outrigger Resort, Fiji, from $1,799 per person twin share and six nights at the Grand Mirage in Bali from $1,199 per person twin share. Aussies keen for a cruise can also snag a few deals including nine nights on a Royal Caribbean Cruise through the Pacific Islands from $1,499 or 14 nights on Celebrity X Cruise through Japan, from $4,990. “Aldi Holiday customers can expect incredible savings with these exclusively curated holiday packages including flights, local experiences and more,” Ryan Thomas, the Ignite Travel Group CEO said. “We’re excited about the future of our partnership with Aldi,” he added. Holidays can be booked online or via the dedicated Aldi Holiday Sales Centre. Image: Daria Nipot / Shutterstock.com

Travel Tips

30 years of Friends: how the US sitcom became an enduring global sensation

<div class="theconversation-article-body"><a href="https://theconversation.com/profiles/richard-howells-1225412">Richard Howells</a>, <a href="https://theconversation.com/institutions/kings-college-london-1196">King's College London</a> I have to be honest – I didn’t actually watch the first episode of the classic TV series Friends when it originally aired in the US on September 22 1994. Nor did I bother when it first turned up on British television the following spring. But the final instalment was a different matter. I was on a road trip in the US at the time and checked into a motel on the outskirts of Cincinnati, Ohio specially to catch the concluding episode (The Last One) on May 6 2004. Room service arrived in the nick of time. My burger and beer only fuelled my appetite for what was to come – and the anticipation of guessing what the final line would be. So why the big change? How did my attitude evolve from indifference in the nineties to excitedly pulling off the interstate in the noughties? The answer is key to the show’s success – and why it remains so popular today. Back in 1994, the initial premise of Friends seemed to lack promise. The plot revolved round six not especially interesting characters, and none of the cast was especially famous (at least to me). The show was set mainly in two adjacent apartments in Manhattan and a coffee bar called Central Perk to which the characters returned almost every episode and in which (in the best sitcom tradition) the best seats were always available. Crucially, not a lot actually happened. <h2>The power of the ensemble</h2> So why did it work? The first important thing is that Friends was not so much a situation comedy as a character comedy. That meant it did not need a remarkable premise or dramatic incidents to drive the show. It was an ensemble piece in which we gradually got to know the characters and the friends became our friends. The show was built around everyday storylines – crushes, romances and misunderstandings or maybe something as gently amusing as Ross overdoing the teeth whitener. Viewers began to identify with individual characters (<a href="https://www.buzzfeed.com/ljune/are-you-more-rachel-or-monica-from-friends-alfsqwp6hf">“are you a Monica or a Rachel?”</a>) or to take sides on the issues of the day. What, for example, are the relationship rules of being “on a break”? <figure><iframe src="https://www.youtube.com/embed/TIK01MpwWGg?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption>One episode of Friends revolves around Ross (David Schwimmer) getting his teeth whitened.</figcaption></figure> Friends was, of course, very well produced, cast and written. As it became even more successful, it survived the normally perilous inclusion of <a href="https://www.youtube.com/watch?v=xHLaISBRmdI">celebrity guest stars</a> and – vitally – it never “jumped the shark” (industry-speak for growing out of its initial premise or building up to dramatic, but ultimately silly, plot gimmicks from which it is impossible to recover). Ultimately, and hearteningly, the six characters all remained friends. Beneath the professional craft and production polish of Friends, it is the concept of friendship, underscored with by the viewer’s sense of aspiration, which ultimately explains the series’ success then and now. One of the functions of popular culture is to provide a better imaginary world than the one we actually inhabit. In some ways this is simply compensation for the reality of the everyday: we dream of that which we do not have. It’s what the great Utopian sociologist Ernst Bloch called <a href="https://www.marxists.org/archive/bloch/hope/introduction.htm">“wishful images in the mirror”</a> – except that the mirror here is a television screen. The world of Monica, Rachel, Joey, Chandler, Phoebe and Ross is certainly a wishful one for many. They live in improbably nice apartments for their jobs (or lack of them), and they are defined by their personalities rather than their careers. They are good looking and well dressed, and the series centres on their ample leisure and social time. Unlike reality, arguments are always overcome and – most importantly of all – friendship always triumphs. <figure><iframe src="https://www.youtube.com/embed/pPM7VxnVViw?wmode=transparent&start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe><figcaption>The first and last scene of Friends.</figcaption></figure> What a contrast this vision provides to the actual lives of so many people today. The real world is beset with isolation, loneliness, sometimes insurmountable problems, occasionally fear and certainly drudgery. But with Friends, as the <a href="https://www.youtube.com/watch?v=sLisEEwYZvw">chirpy theme song</a> reminds us, there is always someone “there for you” – if only in surrogate. Some critics today carp about the show’s <a href="https://metro.co.uk/2023/04/02/lack-of-diversity-on-friends-mocked-on-snl-after-years-of-criticism-18542168/">lack of diversity</a> and <a href="https://www.cosmopolitan.com/uk/entertainment/a38817/11-times-friends-sexist-homophobic/">outdated attitudes</a> to the cultural issues of the present day. While this may be true, like TV series, criticism also dates. And series which have long gone into reruns, repeats, streaming and syndication are virtually critic-proof in that they are recommended by word of mouth rather than increasingly ideologically centred reviews. Viewers just want it to be funny. Oh: And in case you were wondering, the final line in the whole of Friends went to the <a href="https://theconversation.com/matthew-perry-the-power-of-celebrities-speaking-publicly-about-their-addiction-216879">late Matthew Perry</a> as Chandler Bing. When Rachel suggests they all go for one last coffee, Chandler quips: “Sure. Where?” <a href="https://theconversation.com/profiles/richard-howells-1225412">Richard Howells</a>, Emeritus Professor of Cultural Sociology, <a href="https://theconversation.com/institutions/kings-college-london-1196">King's College London</a> Image credits: NBC This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/30-years-of-friends-how-the-us-sitcom-became-an-enduring-global-sensation-239464">original article</a>. </div>

Jamie Durie returns to Aussie TV with new show featuring his family

Jamie Durie is set to return to Aussie TV screens with his new renovation show, Growing Home, and this time it will feature his young family. The international award-winning landscape designer and seven-time Logie-winning host of shows such as Backyard Blitz, The Block and many more, will showcase his skills through the process of building a sustainable and luxury dream home for, and with his family. “After 26 years making TV shows all over the world, this is the show I’ve always wanted to make. And if we’re creating a show around sustainability, then my family and I need to do it first and practise what we preach,” he said in an interview for Better Homes and Gardens. Durie has called this the biggest challenge of his career. It’s been “five long years of planning and researching the most eco-friendly partners, methods and technologies we can find, and we’re finally ready to build this house,” Durie said. Durie will film alongside his wife singer/songwriter Ameka Jane, who is equally committed to sharing real-life stories with the world, and creating a more authentic life. “I think there is a common misconception that ‘sustainable’ or ‘eco-friendly’ means that it’s complicated or that we have to compromise on style and function,” Jane said. “We want to show Australia how easy and accessible it is to create a green home on any scale. Small changes can make a big impact. I was a green novice at the start of this mission, so if I can do it, anyone can.” Their two kids, three-year-old daughter Beau and 18-month-old son Nash, will also make appearances on the show. Growing Home aims to show an honest depiction of the struggles and accomplishments of building in the Northern Beaches, while educating on sustainability and what a greener future for Australia could look like. While no exact date has been released for the show, it is set to air soon on Channel 7 and 7Plus. You can watch a teaser for the show <a href="https://www.growinghomewithjamiedurie.com.au/" target="_blank" rel="noopener">here</a>. Images: Instagram/ Growing Home with Jamie Durie

Common drug shows potential in reversing ageing

A common medication has been found to have anti-ageing qualities, with scientists finding that the drug can de-age monkeys. Metformin, a cheap and common diabetes drug that has been used since the 1950s, could be an anti-ageing elixir, with scientists from the Chinese Academy of Sciences and Beijing Institute of Genomics using the pill to "markedly" slow down ageing in the animals. According to the experts, the medication reduced deterioration of the brain and boosted cognitive abilities in the primates while also slowing down bone loss and aiding in the "rejuvenation" of several tissues and organs. The most significant improvements were seen in the liver and frontal lobe, the part of the brain responsible for language, reasoning, problem solving, memory, movement and personality. Researchers said all of the findings led to the conclusion that "metformin can reduce biological age indicators" up to six years, with the medication paving the way for ageing reversal in humans. The drug was previously tested on mice, but since testing the medication on Cynomolgus monkeys - that are both physiologically and functionally similar to humans - the tests have shown more promise for potential human trials. The researchers said of the 40-month study, "Our research pioneers the systemic reduction of multi-dimensional biological age in primates through metformin, paving the way for advancing pharmaceutical strategies against human ageing." The scientists added, "[The study] represents an important advance in the quest to delay human ageing, with geriatric medicine research gradually shifting its focus from treating individual chronic diseases to systemic intervention against ageing." Image credits: Shutterstock

Body

The good, the bad and the awful – how businesses reacts to online reviews

<div class="theconversation-article-body"> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Every day travellers across the globe are flocking to popular destinations, eager to relax and create memories. Alongside packing and planning, many turn to online reviews to choose the perfect hotel, restaurant, or activity. These reviews, often shared enthusiastically or with a hint of frustration, play a key role in shaping our experiences. But what happens to these reviews once they are posted? Do businesses truly read them, and if so, do they make changes based on customer feedback? The short answer is yes, businesses do read reviews and often act on them. In fact, for many, it’s a crucial part of their <a href="https://www.sciencedirect.com/science/article/abs/pii/S004016252100384X">customer engagement strategy</a>. Reviews offer a treasure trove of insights, from customer satisfaction and service quality to product usability and pricing perceptions. But beyond the numbers and star ratings, reviews provide a story of the customer experience that can highlight strengths and reveal weaknesses. Businesses, particularly in competitive industries like hospitality, often have dedicated teams or <a href="https://broadly.com/blog/reputation-management-tools/">software tools</a> to monitor reviews across platforms like Tripadvisor, Google, and Yelp. These tools can aggregate reviews, analyse sentiments, and even benchmark against competitors. For example, a hotel chain may use these insights to identify common themes in guest feedback, such as complaints about check-in delays or praises for room cleanliness. By doing so, they can prioritise issues and respond effectively. However, reading reviews is just the beginning. The real value lies in how businesses respond to them, and whether they take actionable steps to address the feedback. In many cases, customer reviews have become catalysts for change. For instance, a recurring complaint about outdated decor might prompt a hotel to refurbish its rooms. Similarly, consistent praise for a friendly staff member can lead to rewards or recognition programmes, boosting employee morale and enhancing the overall guest experience. <a href="https://ieeexplore.ieee.org/document/10614398">Some businesses</a> go a step further by engaging directly with reviewers. This engagement can take various forms, from public responses thanking customers for their feedback to private messages addressing specific concerns. <a href="https://www.emerald.com/insight/content/doi/10.1108/ITP-09-2018-0415/full/html">Such interactions</a> not only show that a business values its customers, but also humanises the brand, fostering trust and loyalty. A well-handled response to a negative review can even turn a dissatisfied customer into a loyal advocate. <h2>The role of negative reviews</h2> Negative reviews, while often dreaded by businesses, are an essential component of the feedback process. They provide honest, often blunt insights into what went wrong and where improvements are needed. For instance, during the holiday season, a restaurant might receive complaints about long wait times or underwhelming festive menus. Instead of viewing these reviews as setbacks, savvy businesses see them as opportunities to refine their offerings and enhance customer satisfaction. In some cases, businesses have <a href="https://ieeexplore.ieee.org/document/10614398">used negative reviews</a> as a springboard for innovation. A restaurant receiving feedback about limited vegetarian options might introduce new menu items, attracting a broader clientele and boosting sales. Similarly, a hotel criticised for lack of amenities might invest in additional facilities, improving its appeal and competitiveness. As technology evolves, the landscape of customer reviews and business responses is also changing. The rise of artificial intelligence and machine learning that uses algorithms has made it easier for businesses to analyse vast amounts of feedback and identify trends quickly. This capability allows for more proactive responses, with businesses anticipating issues before they become widespread problems. Moreover, the increasing use of video and photo reviews adds a new dimension to customer feedback. <a href="https://www.emerald.com/insight/content/doi/10.1108/JPBM-01-2019-2194/full/html?casa_token=adZDhhc3f0IAAAAA:7jPn1_y31gfB4BjJjLdl8QnnFixO3XCEOKbtemd0N2vhh_UCEHa1vjisRj3X3K1iw7UIRL1yylJGN6CCqPbW1Bs4CoSto1x0M1ntb_RtD7z-ZXHzj7Q">Visual reviews</a> can provide a more vivid portrayal of experiences, from showcasing a beautifully plated dish to highlighting a less-than-sparkling pool. Businesses are adapting to this trend by incorporating user-generated content into their marketing strategies, showcasing real-life customer experiences to attract new clients. However, the rise of fake reviews is a growing concern. In 2023, the popular travel website Tripadvisor <a href="https://www.tripadvisor.com/TransparencyReport2023#group-section-Fake-Reviews-HZjJZOxSZ4">saw an overwhelming influx</a> of user-generated content, with over 30 million reviews, however, amid this vast pool of feedback, 1.3 million reviews were flagged as fraudulent and subsequently removed. In the end, customer reviews are not just fleeting opinions left in the digital atmosphere. They are valuable conversations between businesses and their customers. For businesses, reviews offer an opportunity to understand their clients’ needs, address concerns, and celebrate successes. That is why businesses like <a href="https://www.aboutamazon.com/news/policy-news-views/how-ai-spots-fake-reviews-amazon">Amazon are using AI</a> to manage the reviews. By reading, responding, and, most importantly, acting on reviews, businesses can foster a loyal customer base and continually improve their offerings. So, the next time you leave a review, remember that someone is listening, and your words may just be the catalyst for positive change.<img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/236194/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /> <a href="https://theconversation.com/profiles/mina-tajvidi-1192090">Mina Tajvidi</a>, Lecturer in Digital Marketing, <a href="https://theconversation.com/institutions/queen-mary-university-of-london-1745">Queen Mary University of London</a>; <a href="https://theconversation.com/profiles/nick-hajli-1426223">Nick Hajli</a>, AI Strategist and Professor of Digital Strategy, <a href="https://theconversation.com/institutions/loughborough-university-1336">Loughborough University</a>, and <a href="https://theconversation.com/profiles/tahir-m-nisar-1050021">Tahir M. Nisar</a>, Professor of Strategy and Economic Organisation, <a href="https://theconversation.com/institutions/university-of-southampton-1093">University of Southampton</a> Image credits: Shutterstock This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-good-the-bad-and-the-awful-how-business-reacts-to-online-reviews-236194">original article</a>. </div>

Travel Trouble

Never-before-seen footage shows moments after JFK assassination

Never-before-seen footage of aftermath of United States President John F. Kennedy's assassination has emerged, more than six decades after his murder. The film footage will soon be sold through RR action, and shows the moment JFK's motorcade sped toward Parkland Hospital as Clint Hill, Jackie Kennedy’s Secret Service agent, shields both her and the president. "This is remarkable, in colour, and you can feel the 80mph (130km/h)," said Bobby Livingston, executive vice president of the auction house. The 8mm home film was captured by Dale Carpenter Sr. and began with him filming other vehicles in the motorcade as it travelled down Lemmon Avenue toward the city centre. The film then picks up after Kennedy was shot, and shows Clint Hill - who famously jumped onto the back of the limousine as the shots were fired - hovering in a standing position over the president and first lady. "I did not know that there were not any more shots coming," Agent Hill, who is now 92-years-old, said. "I had a vision that, yes, there probably were going to be more shots when I got up there as I did." In an interview with People magazine, he said that the discovery of the film is “an emotional thing for me because I know what has happened. I know what I’m seeing in that film is a dead president.” The assassination itself was famously captured on film by Abraham Zapruder, and according to Livingston, the executive vice president of the auction house, the footage captured by Carpenter is "unlike any other footage known to exist". "This film captures a segment immediately following the Zapruder film, providing a fresh perspective on one of the most analyzed moments in history," he continued. "Once you see it, you'll never forget Clint Hill's heroic efforts to protect Mrs. Kennedy, racing at 80 miles an hour in a desperate attempt to save the president's life as they sped to Parkland." <iframe title="YouTube video player" src="https://www.youtube.com/embed/KPGEtMvxAyQ?si=xzNde8jG6pllHMMn" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe> Carpenter's grandson, James Gate, said that his family had always known about the footage, but they rarely talked about the footage which was stored along with other family films in a milk crate. It wasn't until after his grandfather's death from Parkinson's disease when his mother decided to hand down family mementos and the film landed in Gate's possession. While he was initially underwhelmed by the film when he watched the footage, it was when he saw the aftermath of the assassination that he was "shocked". In 2012, Gates got in touch with Agent Hill and his wife Lisa McCubbin Hill, to show them the footage. Agent Hill's wife said that while knew about the events that unfolded on the tragic day, "to see the footage of it actually happen ... just kind of makes your heart stop." “When you see the president’s limousine, you see Clint on the back of the car. To see the speed of the car and how precarious that was — Clint is still trying to protect the president and Mrs. Kennedy from whatever else might be coming. "One slip and he would have gone flying off and he would have been killed,” she told People magazine. Stephen Fagin, curator at The Sixth Floor Museum at Dealey Plaza, which tells the story of the assassination on November 22, 1963, said: "These images, these films and photographs, a lot of times they are still out there. They are still being discovered or rediscovered in attics or garages." The film will be up for auction in northeastern US city of Boston on September 28, with <a href="https://www.rrauction.com/auctions/lot-detail/348314307005036-assassination-of-john-f-kennedy-unseen-8mm-film-footage-from-november-22-1963-documenting-the-motorcade-and-rush-to-parkland-hospital/" target="_blank" rel="noopener">online bidding</a> already underway. Images: RR Auction / Public Domain

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