Danielle McCarthy

Travel Insurance

Angry passenger gets tired of waiting for his bag

Angry passenger gets tired of waiting for his bag

Baggage claim is one of the most stressful parts of the airport, as you are forced to patiently wait to locate all of your luggage.

One man who was fed up of waiting for his belongings decided to take matters into his own hands and went searching for his luggage – by climbing INSIDE the baggage carousel.

On December 18, the traveller going to Scotland from London’s Heathrow Airport, waited more than an hour and 15 minutes to reclaim his bags, according to the Evening Express.

A witness revealed that the situation became “very heated” after the plane landed at 10.30 pm and the passengers received no instructions on how they could retrieve their luggage.

“Passengers were getting more frustrated as time went on. At 11.25pm, one man tried to crawl through the door in the carousel conveyor to get his bags,” the passenger said.

He explained that airport management quickly arrived afterwards with two police officers.

“Eventually, an announcement was made that due to operational issues bags were delayed."

Passengers were informed that the plane was understaffed to clear all of the bags out of the aircraft and they could not provide “any estimate” to when the bags would be returned.

The angry passenger had to return to the airport the next day to pick up his bags.

British Airways later apologised for the incident and handling agent Swissport pinned the delays on “poor weather”.

“We do apologise for the inconvenience and will continue to take every effort to avoid such situations in the future," a Swissport statement said.

In November, a traveller made headlines after he snuck onto the carousel and escaped past security onto the tarmac at Miami International Airport. 

Our Partners