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Why is gluten-free bread so expensive? A food supply chain expert explains

<p><em><a href="https://theconversation.com/profiles/flavio-macau-998456">Flavio Macau</a>, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a></em></p> <p>Before the cost of living hit Australian families hard, a group of consumers were already paying top dollar for their staples. Whether it be gluten free, dairy free or lactose free, people with special dietary requirements are used to spending more at the supermarket checkout.</p> <p>A 2016 study from the University of Wollongong found that Australians were <a href="https://onlinelibrary.wiley.com/doi/10.1111/1747-0080.12171">paying up to 17% more for a gluten-free diet</a>.</p> <p>Current examples are easy to find. A <a href="https://www.coles.com.au/product/coles-white-bread-650g-4901345">white sandwich loaf at Coles</a> costs A$2.40 (or A$0.37 per 100g), whereas <a href="https://www.coles.com.au/product/coles-i'm-free-from-white-loaf-500g-3216673">the cheapest gluten-free option</a> costs $5.70 (or $1.14 per 100g). That’s over three times as much. Prices are closer comparing Coles Full Cream Milk at A$1.50 per litre with Coles Lactose Free Lite Milk at A$1.60, the exception that confirms the rule.</p> <p>So why are allergen-free products more expensive?</p> <h2>Is it the ingredients?</h2> <p>If manufacturers pay more for ingredients, this is usually reflected in the price of the final product. Regular and gluten-free bread share many common ingredients, but there is a substantial change where wheat flour is replaced by gluten-free flour. This ingredient may cost manufacturers around two times as much given the uniqueness of gluten-free grains, seeds, and nuts. These special ingredients are not as abundant or easy to process as wheat, and are also a bit more difficult to buy in very large scale.</p> <p>For a simple reference, compare <a href="https://www.coles.com.au/product/coles-white-plain-flour-1kg-5881232">regular</a> and <a href="https://www.coles.com.au/product/coles-i'm-free-from-plain-flour-gluten-free-500g-2478197">gluten-free flour</a> at Coles.</p> <p>Gluten, <a href="https://onlinelibrary.wiley.com/doi/full/10.1111/jgh.13703">a complex mixture of hundreds of related but distinct proteins</a>, has unique properties. It is a binding agent that improves texture in recipes. Gluten-free bread therefore needs extra help to, literally, hold it together. Additional items such as thickeners, tapioca and maize starches are added to gluten-free recipes to improve viscosity and keep baked items in shape. That means a longer ingredient list and a slightly more complex manufacturing process.</p> <p>So, from an ingredient perspective, gluten-free bread costs more than regular bread. This applies for other allergen-free products as well. But with so many common ingredients, it is reasonable to say that this is not the main explanation.</p> <h2>Is it manufacturing and transporting?</h2> <p>A substantial part of price differences between regular and allergen-free foods comes from <a href="https://www.investopedia.com/terms/e/economiesofscale.asp">economies of scale</a>. Regular products are manufactured in very large quantities, while allergen-free products involve much smaller volumes.</p> <p>Bulk buying from large suppliers gets you bigger discounts. The more machines in a factory, the cheaper it is to run them. Larger outputs coming from the same place mean smaller costs for each individual product. Given that you have fixed costs to pay anyway, size is king.</p> <p>You pay the same amount for a grain mill regardless of whether you grind one kilo or one tonne of grains a day. Sure, you spend more on electricity or gas, but those are <a href="https://corporatefinanceinstitute.com/resources/accounting/fixed-and-variable-costs/">variable costs</a>.</p> <p>Then, there is the need for rigorous quality control. The United Nations Food and Agriculture Organization has a detailed <a href="https://www.fao.org/fao-who-codexalimentarius/sh-proxy/en/?lnk=1&amp;url=https%253A%252F%252Fworkspace.fao.org%252Fsites%252Fcodex%252FStandards%252FCXC%2B80-2020%252FCXC_080e.pdf">code of practice on food allergen management for food business operators</a>, covering harvesting, handling, storage, transportation, packaging, and more. The <a href="https://www.foodstandards.gov.au/food-standards-code">Australia New Zealand Food Standards Code</a> also sets specific standards.</p> <p>Deep cleaning machines, thoroughly checking that standards are met, and scrapping whole batches when they are not makes manufacturing allergen-free products more complex and expensive. The <a href="https://www.health.wa.gov.au/-/media/Files/Corporate/general-documents/food/PDF/DOHComplianceandEnforcementPolicyVersion3.pdf">implications for non-compliance</a> vary in severity, from a simple recall to a costly infringement notice, plus <a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10574315/">reputational damage to consumer trust</a>.</p> <p>It is hard to exactly measure the impact of economies of scale and quality costs on the price of allergen-free products. Each manufacturer will have its own challenges and solutions. But it is reasonable to say a considerable chunk of the difference we see when comparing gluten-free bread with its regular counterpart comes from these factors.</p> <p>Transportation costs follow a similar rule. If it is easier and quicker to fill your trucks with regular products, while allergen-free products have a hard time making a full load, there are disadvantages in the latter.</p> <h2>Is it the marketing strategy?</h2> <p>The final consideration on allergen-free food prices has to do with competition and willingness to pay.</p> <p>A quick search on Coles’ website shows 276 results for “bread” once you remove the 42 items that are gluten-free. That means that there are many more brands and products competing for bread consumers than for gluten-free bread consumers. That’s over six to one! This means customers with dietary restrictions are at a disadvantage as they are beholden to the limited options on offer. As noted by the Australian Competition &amp; Consumer Commission, “<a href="https://www.accc.gov.au/business/competition-and-exemptions/competition-and-anti-competitive-behaviour">competition leads to lower prices and more choice for consumers</a>”.</p> <p>Also, fewer allergen-free products make it to the “own brand” list. Australians are <a href="https://www.news.com.au/finance/money/costs/coles-woolworths-ownbrand-products-booming-on-back-of-costofliving-crisis/news-story/d0be8b8d6e98c0a6477959cd83da17ad">relying more on these when facing the cost-of-living crisis</a>.</p> <p>There is also the <a href="https://online.hbs.edu/blog/post/willingness-to-pay">willingness to pay</a>, where consumers pay more for products deemed as having higher value. <a href="https://onlinelibrary.wiley.com/doi/full/10.1111/obr.13525">Research</a> shows that on average consumers are willing to pay 30% more for food products that they perceive to be healthier.</p> <p>Manufacturers and retailers more often than not will capitalise on that, increasing their profit margins for allergen-free products.</p> <h2>4 tips for saving money if you have allergies</h2> <p>People with dietary requirements looking to ease the cost of their weekly grocery shop should use the same strategies as every savvy consumer:</p> <ul> <li>research prices</li> <li>buy larger quantities where possible</li> <li>keep a keen eye on price reduction and items on sale</li> <li>consider replacing products tagged “allergen-free” with alternatives from other categories, such as going for rice instead of gluten-free pasta in a dish.</li> </ul> <p>In the long run, if more customers choose allergen-free products it could lead to more volume and competition, bringing prices down. <!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/223648/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/flavio-macau-998456"><em>Flavio Macau</em></a><em>, Associate Dean - School of Business and Law, <a href="https://theconversation.com/institutions/edith-cowan-university-720">Edith Cowan University</a></em></p> <p><em>Image credits: Getty Images </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-is-gluten-free-bread-so-expensive-a-food-supply-chain-expert-explains-223648">original article</a>.</em></p>

Money & Banking

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Pizza chain's delightfully devilish scheme lets you pay when you die

<p>A delightfully devilish pizza chain is taking the 'buy now, pay later' scheme to the next level, giving customers the chance to pay for their pizza when they die. </p> <p>HELL Pizza is inviting pizza fans to apply for the trial scheme, which involves amending their wills to have their total cost included. </p> <p>The chain has one store in Brisbane, with the rest of its stores located around New Zealand, with customers from both countries able to apply for the scheme, which involves no late fees or penalties.</p> <p>The restaurant will select 666 applicants from each country, who will be invited to sign a real amendment to their wills allowing the cost of their pizza to be collected upon death.</p> <p>According to HELL Pizza CEO Ben Cumming, pizza is one of the simple joys of life, and AfterLife Pay means diners can get their fix without having to dip into the bank account immediately.</p> <p>The scheme emerged after the business was approached by popular 'buy now, pay later' providers who wanted HELL Pizza to offer the service to its customers. </p> <p>The pizza chain's unique AfterLife Pay came as a direct response to this proposal, as a statement against “schemes trapping a growing number of Aussies in spirals of debt”, Cumming said.</p> <p>“We’re seeing a growing number of people using the schemes to buy essential items like food, and we think it’s taking it a step too far when you’ve got quick service restaurants like ours being asked to offer BNPL for what is considered a treat,” he said.</p> <p>“Especially when you consider people are falling behind in their payments and 10.5 percent of loans are in arrears."</p> <p>“AfterLife Pay is a light-hearted campaign that reinforces HELL’s stance on BNPL schemes - you can have your pizza and eat it too without any pesky late fees or penalties.”</p> <p>Applicants can apply for the scheme <a href="https://afterlife.hellpizza.au/" target="_blank" rel="noopener">online</a>, with the chain's restaurant assuring that you will you won't pay anything for your order until "you're resting six feet under". </p> <p><em>Image credits: HELL Pizza</em></p>

Food & Wine

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Mapping the labour and slavery risks in fashion supply chains

<div class="copy"> <p>How did your clothes get to you, and who was properly paid for them in the process?</p> <p>The garment industry is notorious for worker exploitation and complicated, unclear supply chains.</p> <p>Both within and without the fashion industry, forced labour, and modern slavery, is on the rise. According to the new <a href="https://publications.iom.int/books/global-estimates-modern-slavery-forced-labour-and-forced-marriage" target="_blank" rel="noreferrer noopener">Global Estimates of Modern Slavery</a> report, there were 50 million people around the world living in modern slavery: 28 million in forced labour, and 22 million in forced marriages.</p> <p>This is an increase of 10 million from when the report was done in 2016 – among other things, the number has been exacerbated by the COVID-19 pandemic, climate change and armed conflicts.</p> <p>What does the garment supply chain look like? <em>Cosmos</em> investigates.</p> <h2>The shape of the garment industry: four tiers (sort of)</h2> <p>“In a broad sense, when retailers talk about their supply chains, they tend to talk with tiers zero to four,” explains Dr Alice Payne, an associate professor in fashion at Queensland University of Technology.</p> <p>Tier 0 is the company’s direct operations: retail, offices, and distribution centres, for instance. Each additional tier is a layer removed from them.</p> <p>“Tier 1 is the people and the organizations constructing the garments for them – so assembling and manufacturing,” says Payne.</p> <p>Tier 2 is fabric production, while Tier 3 is the production of the yarn that makes the fabric.</p> <p>“Tier 4 is raw materials,” says Payne.</p> <p>“Natural fibres like cotton and wool, that’s all the way back to the farm, or the forests that the trees come from that are then processed into viscose material. And the petrochemical industry, which is the feedstock for polyester, nylons, acrylics and so on.”</p> <p>In reality, there aren’t clear lines between these tiers – particularly further up the supply chain.</p> <p>Even something as ubiquitous as cotton has a very complicated history.</p> <p>“You’ve got the seed inputs to grow the cotton on the farm, the cotton has to be ginned – the seed and the lint separated – and then from the ginning, it’s shipped to a spinner to make it into a yarn.</p> <p>“Then the yarn producer will ship it often to other countries to be manufactured into a cloth. At any point along the chain, it might be dyed,” says Payne.</p> <p>“They can span the world over in terms of geographic location and can be really complex,” says Abigail Munroe, a modern slavery research and policy analyst at human rights group Walk Free, which compiled the <em>Global Estimates of Modern Slavery </em>report with the United Nation’s International Labour Organization and the International Organisation for Migration.</p> <h2>The labour distribution along the supply chain</h2> <p>Workers aren’t distributed evenly across these tiers. Spindles and looms are both highly mechanised processes, making the middle tiers less labour-intensive. The raw materials in Tier 4 can be equally mechanised, or labour-intensive to make, depending on the fibre.</p> <p>Assembling garments in Tier 1, however, demands a huge workforce.</p> <p>“It’s part of the nature of cloth – it’s fluid and malleable,” says Payne.</p> <p>“In the robotics space, they talk about how it might take months to teach a machine to fold a t -shirt because it’s just such a such a very difficult thing to manoeuvre and manipulate cloth.”</p> <p>Each seam on your clothes needs to be guided manually through a sewing machine – which is something of a boon for poorer countries wanting to bring in more industry.</p> <p>“The textile industry is often the first rung on the ladder for a country that’s industrialising,” says Payne.</p> <p>“What’s an industry to bring into a country when you’ve got a large labour force? Well, often garment assembly, because it’s fairly light machinery.”</p> <p>But this also comes with risks.</p> <h2>Who gets paid</h2> <p>According to the <a href="https://cleanclothes.org/poverty-wages" target="_blank" rel="noreferrer noopener">Clean Clothes Campaign</a>, a T-shirt which sells for €29 (A$43) sends €0.18 (A$0.27) back to the Bangladeshi garment worker who sewed it.</p> <p>Walk Free’s <a href="https://www.walkfree.org/reports/beyond-compliance-in-the-garment-industry/" target="_blank" rel="noreferrer noopener"><em>Beyond Compliance in the Garment Industry</em></a> report has found similar levels of low payment across the supply chain.</p> <p>“In our assessment, workers would need to be earning almost 40% more to have their basic needs met,” says Munroe.</p> <p>Exploitation may be worse in the more distant tiers.</p> <p>“In general, across any kind of industry, workers further down the supply chains tend to face increased modern slavery risks,” says Munroe.</p> <p>“That can be for a number of reasons – some of these being that they’re more likely to work in the informal economy, and they’re more likely to be invisible to policies designed to protect them.”</p> <p><iframe title="Huh? Science Explained" src="https://omny.fm/shows/huh-science-explained/playlists/podcast/embed?selectedClip=c7003c2f-954f-4ebf-b826-af090009d3ac&amp;style=cover&amp;autoplay=0&amp;list=0" width="100%" height="180" frameborder="0"></iframe></p> <h2>Tracing slavery</h2> <p>Governments have taken steps to make companies monitor these supply chains, but there are still gaps in the legislation.</p> <p>In Australia, for instance, the <a href="https://www.legislation.gov.au/Details/C2018A00153" target="_blank" rel="noreferrer noopener">2018 Modern Slavery Act</a> requires companies with an annual revenue over A$100 million to produce annual reports on their supply chains and modern slavery risks within those chains. The UK has <a href="https://www.legislation.gov.uk/ukpga/2015/30/contents/enacted" target="_blank" rel="noreferrer noopener">similar legislation</a>.</p> <p>Walk Free’s annual <em>Beyond Compliance </em>reports, track these disclosures and so far, they’ve looked at the hospitality, finance, and garment industries.</p> <p>While most of the garment companies in this year’s analysis had statements addressing modern slavery (an improvement on the hospitality and finance industries), 33% still didn’t meet minimum requirements set out by the acts. Over a quarter of companies didn’t produce any supply chain disclosure at all, while among those that did disclose, only 35% went beyond Tier 1.</p> <p>“There’s actually no penalties for companies that are within the threshold of the act, but don’t actually produce a statement,” says Munroe.</p> <p>And, even if those requirements are met, there’s little motivation to improve on reports.</p> <p>“We certainly see statements that are clearly being used as a box ticking activity,” says Munroe.</p> <p>“For both of those acts, even the Australian act which has more involved requirements, it’s completely disclosure-based. So simply reporting that the company needs to do more in relation to supply chain mapping or risk assessment – that’s enough.”</p> <p>Stricter legislation, such as the regulations <a href="https://www.csis.org/analysis/european-union-releases-draft-mandatory-human-rights-and-environmental-due-diligence" target="_blank" rel="noreferrer noopener">currently being proposed by the EU</a>, might include financial penalties for failing to comply, alongside obligations to prevent and mitigate human rights abuses right through the supply chain.</p> <p>The Australian government is <a href="https://consultations.ag.gov.au/crime/modern-slavery-act-review/" target="_blank" rel="noreferrer noopener">currently reviewing</a> its modern slavery act, with a consultation period closing in just over a month.</p> <p>Future changes to the act might increase compliance – but for now, most of the places you buy clothes from aren’t making it clear where the garments have come from – or who’s being properly paid to make them.</p> <p><em>Image credits: Getty Images</em></p> <p><em><!-- Start of tracking content syndication. Please do not remove this section as it allows us to keep track of republished articles --> <img id="cosmos-post-tracker" style="opacity: 0; height: 1px!important; width: 1px!important; border: 0!important; position: absolute!important; z-index: -1!important;" src="https://syndication.cosmosmagazine.com/?id=213724&amp;title=Mapping+the+labour+and+slavery+risks+in+fashion+supply+chains" width="1" height="1" /> <!-- End of tracking content syndication --></em></div> <div id="contributors"> <p><em>This article was originally published on <a href="https://cosmosmagazine.com/people/garment-supply-chain-slavery/" target="_blank" rel="noopener">cosmosmagazine.com</a> and was written by Ellen Phiddian. </em></p> </div>

Beauty & Style

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Battler fruit and veg market owner slams big chains for profit chasing

<p dir="ltr">A local grocer has been hailed a hero after calling out Woolies and Coles for unnecessarily increasing the price of fruit and vegetables. </p> <p dir="ltr">Johnny Kapiris owns St Bernards Fruit and Veg Market in Rostrevor, Adelaide. He recorded an angry video of himself slamming the big chains for their ridiculous price hikes. </p> <p dir="ltr">"Every f**ker in Australia is using inflation for an excuse to jack their f**king prices up," he said.</p> <p dir="ltr">"You know why? Because they're money-hungry f**ks".</p> <p dir="ltr">Johnny went on to show the prices of some of his products he selling with mandarins for just 99 cents a kilo, bananas for 99 cents a kilo and a punnet of strawberries for $4.99</p> <p dir="ltr">The prices of these products at a Coles or Woolies supermarket go for $2.80 a kilo, $3.50 a kilo and $6.50 a punnet respectively. </p> <p dir="ltr">Johnny admitted that inflation is being factored into the increased prices, as well as expensive fuel and the recent flooding.</p> <p dir="ltr">But he argues that the big supermarkets can afford to lower their prices and accept a lower profit just as he has done instead of keeping their shareholders happy. </p> <p dir="ltr">"Inflation is real but some people are playing on it,” he said. </p> <p dir="ltr">“There's plenty of specials you can put on to bring the basket spend down, which I believe they [supermarket chains] are not doing."</p> <p dir="ltr">"There are only a handful of us who are really interested in our customers."</p> <p dir="ltr">Despite accepting less profits, Johnny is being rewarded in a way that no other person can be - by having loyal customers coming back. </p> <p dir="ltr">"We're a family owned business and we're hands-on in the shop. I know my customers by name and I know what they want,” he said.</p> <p dir="ltr">"It's that tight community feeling."</p> <p dir="ltr">"There are a lot of pensioners here and how can they afford $12 for a lettuce? That's just unheard of."</p> <p dir="ltr"><em><strong>Warning: Expletives used throughout <a href="https://www.facebook.com/watch/?v=922530765808223" target="_blank" rel="noopener">video</a>.  </strong></em></p> <p dir="ltr"><em>Images: Facebook</em></p>

Food & Wine

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“Sick beyond belief”: Burger chain slammed for Maddy McCann Mother’s Day ad

<p>The Otley Burger Company in the UK has been met with a furious response after posting an ad to social media that made light of the disappearance of Madeleine McCann ahead of Mother’s Day – although the owner of the company has defended the post, claiming it was “just a meme”.</p> <p>Shared to social media by the Leeds-based chain, the ads depict McCann and her mother, along with a small edited image of a masked man escaping with the child, plus a caption: “With burgers this good, you’ll leave your kids at home. What’s the worst that could happen?”.</p> <p>The ad then concludes with the phrase “Happy Mother’s Day to all the mums out there”. </p> <p>Such was the fury the ads were met with that they were quickly banned by Britain’s Advertising Standards Authority, which deemed the posts likely to cause offence and distress after several complaints were made.</p> <p>The ASA stated that the ads made light of the circumstances surrounding McCann’s disappearance.</p> <p>“Any reference to a missing child was likely to be distressing, and that in the context of an ad promoting a burger company, the distress caused was unjustified,” the statement read.</p> <p>The ASA then asked Twitter, Instagram and Facebook to remove the posts and suspend the account pending investigation.</p> <p>Meta said it had reviewed the Instagram post and removed it for violating policies, while Twitter said the post had also been deleted.</p> <p>The burger company’s takeaway service page was quickly flooded with furious comments over the “disgusting” behaviour.</p> <p>“Sick beyond belief, I hope the company goes broke,” one person wrote.</p> <p>“Hang your heads in shame,” wrote another.</p> <p>Owner Joe Scholey, 29, told Metro UK: “I’m not taking the mick out of a missing toddler. I’m basically putting, ‘Happy Mother’s Day’ to all the mums,” he said.</p> <p>“She [Kate McCann] is a mum. Not the world’s greatest mum and not the world’s worst. She’s a mum, there’s one there.”</p> <p><em>Image: Otley Burger Company</em></p>

Legal

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Hotel chain adds royal touch to their new ad

<p><span style="font-weight: 400;">A luxury chain of hotels have enlisted the help of honest to goodness European royals to help advertise their latest project. </span></p> <p><span style="font-weight: 400;">Raffles Hotels &amp; Resorts launched the new ad for their London hotel, which features Princess Maria Olympia of Greece and Prince Nikolai of Denmark. </span></p> <p><span style="font-weight: 400;">In the two-minute advertisement, a group of six royals and high-society figures take viewers through the company’s rich history while showcasing their Singapore location. </span></p> <p><span style="font-weight: 400;">The first royal cameo comes from George Spencer-Churchill, Marquess of Blandford, who is featured having a flower attached to his lapel in the breakfast room.</span></p> <p><span style="font-weight: 400;">Princess Maria is then seen posing with a dog and cockatoo in the drawing room.</span></p> <p><span style="font-weight: 400;">Princess Mary’s nephew Prince Nikolai also makes an appearance holding a bird and painting.</span></p> <p><span style="font-weight: 400;">Next, the Archduchess of Austria and Princess of Hungary and Bohemia Anna Catharina von Habsburg, is filmed writing a letter at the Raffles Writer's Bar, and elsewhere her mother Archduchess Gabriele, can be seen lounging by the pool.</span></p> <p><span style="font-weight: 400;">Another royal cameo is made from Maharaja Sawai Padmanabh Singh of Jaipur, who is seen gallantly riding in on a horse in the art gallery.</span></p> <p><span style="font-weight: 400;">The new advertisement finishes with all of the royals seated together for a lavish dinner in the Raffles Singapore resort.</span></p> <p><span style="font-weight: 400;">When asked to take part in the project, Princess Maria Olympia told </span><a href="https://www.forbes.com/sites/jimdobson/2021/11/02/raffles-hotel-launches-stunning-new-campaign-featuring-actual-royalty/"><span style="font-weight: 400;">Forbes</span></a> <span style="font-weight: 400;">that, "Raffles is emblematic of so much history and sophistication, and the brand has played host to so many notable moments with fashionable icons through the ages".</span></p> <p><span style="font-weight: 400;">Upon launching the royal campaign, Raffles stated on its official website, "Welcome to Raffles for our social season of enchantment and wonder, by appointment with six illustrious ambassadors.”</span></p> <p><span style="font-weight: 400;">"In the spirit of adventure, we invited them to step into an imaginary day in the life of their beloved Raffles, as wittily conjured up by filmmaker extraordinaire Peter Greenaway CBE. Celebrating our shared love of heritage and Raffles' role as the birthplace of stories and legends – past, present and future."</span></p> <p><span style="font-weight: 400;">Check out the video here:</span></p> <p><iframe width="560" height="315" src="https://www.youtube.com/embed/ZyavSZKjX-I" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe></p> <p><em><span style="font-weight: 400;">Image credits: Raffles Hotels &amp; Resorts</span></em></p>

Travel Tips

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No more checkouts! This supermarket chain has just gone cashless and cardless

<p>Convenience store 7-Eleven has taken an Amazon approach and opened a flagship store that is completely cash and card free. The new store, which is based in Richmond, Melbourne, allows shoppers to use their smartphone to complete transactions using an app.</p> <p>The store has no physical checkout counter because all purchases are made via your mobile phone.</p> <p>Customers simply browse through the aisles, pick up the items they want and scan the barcodes on their phone. They then complete the transaction via the 7-Eleven app.</p> <p>7-Eleven chief executive Angus McKay is thrilled about the new development.</p> <p>“Nobody likes to wait, so eliminating queues was part of the mission for this mobile checkout,” he said in a <a rel="noopener" href="https://www.news.com.au/finance/business/retail/7eleven-opens-its-first-clickandgo-concept-store-in-australia/news-story/418acddf1f1b312f2729b075c8349dd7" target="_blank">statement</a>.</p> <p>“In the new concept store, customers will notice the absence of a counter.</p> <p>“The store feels more spacious and customers avoid being funnelled to a checkout location, creating a frictionless in-store experience.”</p> <p>The company intends to continue trialling new functions across Australia, so your local store could be next.</p> <p>“Continuing our focus on providing ultimate convenience, this year we’re trialling a catering service, and we’re thinking about ways to provide an extraordinary experience to more customers, more often, in more ways that suit them,” McKay explained.</p> <p>“That might be delivery, it might be micro store formats.</p> <p>“We’re trying to push the notion of ‘convenience’ to its absolute limit.”</p> <p>Eagle-eyed fans spotted the changes in store yesterday and let others know via the 7-Eleven Facebook page.</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2F7ElevenAustralia%2Fposts%2F2234395256598289&amp;width=500" width="500" height="173" style="border: none; overflow: hidden;" scrolling="no" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe></p> <p>Word is that 7-Eleven got their inspiration from Amazon, who opened a similar store at the start of last year that allowed customers to use technology to take what they wanted and go.</p> <p>Customers entered the store by scanning the Amazon Go app on their mobile at a turnstile and every item taken off the shelf was added to the customer’s individual cart.</p> <p>Customers paid electronically via an account linked to their phone and left the store without exchanging cash or card for any products they purchased.</p> <p>Despite no staff manning the checkouts, there were some staff in the store that were used to help customers and stock shelves.</p>

Money & Banking

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Jamie Oliver's restaurant chain collapses leaving 1,000 people jobless

<p>Celebrity chef Jamie Oliver has been “deeply saddened” after his British restaurant chain collapsed into administration, leaving more than 1,000 people out of work.</p> <p>The Jamie’s Italian Limited firm – which includes 23 Jamie’s Italian restaurants and 15 Barbecoa outlets – confirmed that it had gone into administration and appointed financial firm KPMG to oversee the process.</p> <p>“I am deeply saddened by this outcome and would like to thank all of the staff and our suppliers who have put their hearts and souls into this business for over a decade,” the 43-year-old said in a statement.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">I’m devastated that our much-loved UK restaurants have gone into administration. I am deeply saddened by this outcome and would like to thank all of the people who have put their hearts and souls into this business over the years. Jamie Oliver</p> — Jamie Oliver (@jamieoliver) <a href="https://twitter.com/jamieoliver/status/1130796738292408320?ref_src=twsrc%5Etfw">May 21, 2019</a></blockquote> <p>“I appreciate how difficult this is for everyone affected.</p> <p>“I would also like to thank all the customers who have enjoyed and supported us over the last decade, it’s been a real pleasure serving you.”</p> <p>Oliver opened his first Jamie’s Italian in 2008, and expanded the business across the UK in the following years.</p> <p>“We launched Jamie’s Italian in 2008 with the intention of positively disrupting mid-market dining in the UK high street, with great value and much higher quality ingredients, best in class animal welfare standards and an amazing team who shared my passion for great food and service. And we did exactly that.”</p> <p>His restaurant chain had been in trouble for <a href="https://www.abc.net.au/news/2019-05-22/jamie-oliver-restaurant-chain-collapses-uk/11136594">at least two years</a>, despite the celebrity chef’s fame with his cookbooks, TV shows and public health initiatives. Last year, it closed 12 of its 37 branches in Britain, while five of its Australian arms were sold off and another put into administration.</p> <p>Oliver said he had spent <a href="https://www.theguardian.com/food/2018/aug/30/jamie-oliver-spent-13m-to-save-italian-chain-hours-before-bankruptcy">£13 million of his own money</a> to save the business from bankruptcy. </p> <p>“We had simply run out of cash,” he said in an interview with the <a rel="noopener" href="https://www.ft.com/jamieoliver" target="_blank"><em>Financial Times</em></a> in October.</p> <p>“I think that the senior management we had in place were trying to manage what they would call the perfect storm: rents, rates, the high street declining, food costs, Brexit, increase in the minimum wage. There was a lot going on.”</p>

Money & Banking

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Sad news for shoppers – fashion chain closing all Australian stores

<p><span>Fashion retailer Esprit has announced that it will close all 67 of its Australian and New Zealand stores as the Hong Kong listed company focuses on more profitable regions.</span></p> <p><span>On Wednesday, the company announced to the Hong Kong Stock Exchange that Esprit Holdings Ltd would divest the ANZ arm “in order to strengthen its foundation for the business”.</span></p> <p><span>“Divesting the ANZ operations will allow management to concentrate efforts and resources in developing other markets in Asia (e.g. China, Hong Kong, Taiwan, Singapore and Malaysia) with profitable growth opportunities for the future and avoid incurring further losses from our non-performing operations in Australia and New Zealand,” the company said.</span></p> <p><span>“The intended divestment involves closing down 67 directly managed retail stores, including 38 concession counters in department stores and 13 off-price outlets.”</span></p> <p><span>It was not immediately known how many staff would be impacted by the closures.</span></p> <p><span>“The group’s decision is unfortunate but unavoidable,” local director of operations Stephen Newnham told AAP.</span></p> <p><span>For the financial year ended 30 June 2017, the ANZ region represented less than 2 per cent of the total revenue.  </span></p> <p><span>Esprit revealed the ANZ revenue in that year totalled $50.5 million.</span></p> <p><span>“The board considers that the rationalisation of the distribution footprint continues to be paramount in order to improve our bottom line, and that the intended divestment of the ANZ operations will allow Esprit to recharge its profit potential in the Asia Pacific region,” it said.</span></p> <p><span>Esprit sadly joins many other fashion retailers who struggled in Australia’s market, including David Lawrence, Marcs, Oroton, Gap and Pumpkin Patch. </span></p>

Beauty & Style

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Two of your favourite fast food chains are facing bankruptcy

<p>Two of Australia’s favourite fast food chains are staring down the barrel of bankruptcy, as high costs and operating restrictions take a toll on their parent company.</p> <p><a href="http://www.smh.com.au/" target="_blank"><span style="text-decoration: underline;"><em><strong>Fairfax Media reports</strong></em></span></a> Red Rooster and Oporto franchisees are struggling due to the “poor business model” of Craveable Brands, which owns the two companies.</p> <p>The Franchisee Association of Craveable has made a submission to the Senate’s inquiry in to the Franchising Code of Conduct detailing the concerns of operators.</p> <p>"Many franchisees are in distress due to the poor business model of Craveable," the franchisees claim.</p> <p>The submission claims Red Rooster franchisees in NSW have already hit the wall.</p> <p>"There are many more on the verge of bankruptcy," the franchisees claim.</p> <p>"The business model needs to be questioned and rectified prior to more franchisees becoming bankrupt."</p> <p>The franchisees contend there is a conflict of interest between Craveable's two brands Red Rooster and Oporto, as they both operate what is perceived to be “very similar businesses”.</p> <p>"The common complaint for Red Rooster chicken has been 'it is the same chicken, which is available at the local supermarket for half the price'," the franchisees say.</p> <p>"[But] a simple move like adding flavours and sauces cannot be done because that competes directly with Oporto, Red Rooster's sister brand."</p> <p>The franchisees say the cost of goods is also affecting bottom line.</p> <p>"Beverages can be bought at much cheaper prices these days at local supermarket[s]," the franchisees claim.</p> <p>"A very good example is Mount Franklin Water carton which can be bought for $11 every day price at IGA and costs $18 through Craveable suppliers."</p> <p>Franchisees also say they’ve been hit by Craveable’s loyalty and home delivery schemes, which were introduced without disclosure.</p> <p>"The delivery model was not implemented efficiently which caused the cannibalisation of sales from the core business (ie instore sales), which has resulted in huge cash flow issues for all franchisees," the franchisees claim.</p> <p>"It is alleged that delivery was introduced to increase the top line, to make the brand more suitable for an IPO by the franchisor, which continues to result in huge cash flow problems for the franchisee."</p> <p>Craveable, which is owned by private equity firm Archer Capital, was planning an initial public offering to raise $250 million, but these plans were shelved in 2017.</p> <p>A spokesperson for Craveable <a href="http://www.smh.com.au/" target="_blank"><span style="text-decoration: underline;"><em><strong>responded to Fairfax Media</strong></em></span></a>, describing the submission as “surprising”.</p> <p>"We don’t believe the submission reflects the views of the vast majority of Craveable franchisees," the spokesperson says.</p> <p>"It contains several inaccurate claims that omit vital context about the operation of the broader franchise system. In a business with more than 400 franchisees across three brands there will be a range of experiences, but our system is healthy and growing and we work closely with our franchisees to support their businesses."</p> <p>What are your thoughts?</p>

Money & Banking

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See McDonald’s first ever menu

<p>These days, you can find thousands of McDonald’s restaurants in just about every country on the planet, but if it weren’t for its first ever store, which opened 77 years ago today, we might never have been introduced to the Big Mac.</p> <p>While today the restaurant serves around 68 million customers a day, back in 1940 at their San Bernardino, California store, Dick and Mac McDonald likely had a slightly smaller customer base.</p> <p>To celebrate the chain’s birthday, The Sun has dug up the original McDonald’s menu, and it’s a lot different – and a lot cheaper – than you might be used to.</p> <p><img width="500" height="714" src="https://oversixtydev.blob.core.windows.net/media/36614/image__500x714.jpg" alt="Image_ (285)" style="display: block; margin-left: auto; margin-right: auto;"/></p> <p>The brothers sold just two types of burgers (a “pure beef hamburger” and a “tempting cheeseburger”), their legendary fries, and six drink options – all for less than 20 cents a pop.</p> <p>Three years later, their menu had already expanded.</p> <p><img width="500" height="373" src="https://oversixtydev.blob.core.windows.net/media/36615/image__500x373.jpg" alt="Image_ (286)" style="display: block; margin-left: auto; margin-right: auto;"/></p> <p>Not only were they serving their classic burgers (albeit for a few cents extra), but added peanut butter and jelly sandwiches, hamburger steaks, tamales and chili with fries and ham and baked beans. Still, nothing cost more than 60 cents at the most.</p> <p>Today, the US McDonald’s menu boasts around 145 items, with regional variants on offer around the country and around the world. Some international foods on offer include a Nutella burger in Italy, churros in South Korea, a “Veggie Crunch” burger in Singapore and McNoodles in Austria.</p> <p>Do you remember visiting McDonalds when you were a child? How has it changed for you since then? Share your thoughts with us in the comments below.</p>

Food & Wine

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Kaufland will change the supermarket game in Australia

<p>Earlier this week <a href="http://www.oversixty.com.au/finance/money-banking/2017/03/aldi-arch-rival-kaufland-confirms-australia-launch/" target="_blank"><strong><span style="text-decoration: underline;">we brought you the news</span></strong></a> that Aldi’s German rival supermarket chain, Kaufland, would be making the move down under. While many might have expected the new player in the Aussie retail market to be similar to Aldi, Kaufland’s business model is more akin to Costco, albeit without the need for memberships.</p> <p>In fact, with around 40,000 items on offer and stores of up to 20,000 square metres, Kaufland is almost 15 times bigger than Aldi, and at least five times bigger than Coles and Woolworths. Plus, unlike Aldi (which mainly sells its own brands), Kaufland sells well-known brands.</p> <p>For example, currently on special in its German supermarkets are everything from Ferrero Rocher chocolates, Samsung TVs, Coca-Cola and Absolut Vodka. The retailer, which is particularly popular in Romania, Bulgaria and Poland, also has homeware, hardware and electronics on offer.</p> <p>So, with the massive popularity of Aldi, a model which economist Jason Murphy <a href="http://www.news.com.au/finance/business/retail/kaufland-is-not-the-new-aldi-it-is-weird/news-story/31671a49530b95b74cb9371a82f077f7?utm_content=SocialFlow&amp;utm_campaign=EditorialSF&amp;utm_source=News.com.au&amp;utm_medium=Facebook" target="_blank"><strong><span style="text-decoration: underline;">points out</span></strong></a> has been a proven success in Australia, it is “a distinctly weird move” for the retailer to suddenly establish itself in our country, particularly after years of much talk but little action from potential rivals Amazon and Lidl. In fact, job-seekers can already start applying for positions with the German giant.</p> <p>One thing’s for sure, Kaufland will certainly shake up a supermarket game (and retail sector as a whole) which had for decades been an unrivalled duopoly. Tell us in the comments, are you looking forward to this new chain coming down under?</p>

News

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Supermarket chain under fire for misleading milk labelling

<p>Supermarket chain Woolworths has been accused by customers and industry groups of misleading labelling tactics in the presentation of one of its popular dairy products.</p> <p>Consumers have suggested that the popular Farmers’ Own Milk product has been packaged to make it look like an independent, farmer-owned product.</p> <p>But, as a caller to Sydney’s 2UE pointed out this morning, it’s a Woolworths product, a fact that’s only made evident when you read the detail in the fine print.</p> <p><img width="500" height="353" src="https://oversixtydev.blob.core.windows.net/media/25349/in-text-milk-_500x353.jpg" alt="In Text Milk -" style="display: block; margin-left: auto; margin-right: auto;"/></p> <p><em>Image credit: The New Daily</em></p> <p>Premium Group spokesman John Cochrane told <a href="http://thenewdaily.com.au/" target="_blank"><span style="text-decoration: underline;"><strong>The New Daily</strong></span></a>, “It is very sneaky. The ill-informed customer thinks they’re helping the farmer and they are to a certain point. But the supermarket gets a lot more.”</p> <p>Woolworths spokesman Sean Ottley defended the product in a statement to <a href="http://www.news.com.au/" target="_blank"><span style="text-decoration: underline;"><strong>News.com.au</strong></span></a>, arguing the milk was made from milk solids bought direct from farmers.</p> <p><img width="499" height="295" src="https://oversixtydev.blob.core.windows.net/media/25352/image-two_499x295.jpg" alt="Image Two (2)" style="display: block; margin-left: auto; margin-right: auto;"/></p> <p><em>Image credit: ABC</em></p> <p>Ottley said, “We purchase Select milk from processors, not direct from farmers, and so have no control over farmgate prices We have recently put in place long-term contracts to offer farmers and processors certainty to invest in their businesses. Farmers’ Own milk is exclusive to Woolworths and is the first time a national supermarket negotiated directly with farmers to provide white milk products. The relationship gives the farmers end-to-end transparency from shed to shelf, a longer term contract and a closer relationship with their customers.”</p> <p>What’s your take? Do you believe Woolworths has been misleading? Or is it the customer’s responsibility to examine the fine print closely?</p> <p>Let us know your thoughts in the comments. </p> <p><strong>Related links:</strong></p> <p><span style="text-decoration: underline;"><em><a href="/news/news/2016/07/the-massive-problem-with-self-serve-checkouts-revealed/"><strong>The massive problem with self-serve checkouts revealed</strong></a></em></span></p> <p><span style="text-decoration: underline;"><em><a href="/news/news/2016/07/is-cockroach-milk-new-superfood/"><strong>This new “superfood” may be the most ridiculous yet</strong></a></em></span></p> <p><span style="text-decoration: underline;"><em><a href="/news/news/2016/07/14-of-the-most-hilarious-supermarket-sign-errors/"><strong>14 of the most hilarious supermarket sign errors</strong></a></em></span></p>

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