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Supermarket boss slams stockpiler who tried to return thousands of toilet rolls

<p>An Adelaide supermarket boss has slammed a man who tried to return thousands of toilet paper rolls and hundreds of hand sanitiser bottles as supermarkets continue to deal with grocery supply problems.</p> <p>Drakes Supermarkets director John-Paul Drake claimed a customer requested a refund for the highly sought-after products because his eBay site had been suspended, leaving him unable to sell his goods.</p> <p>“He said he wanted to get a refund on 150 32-packs of toilet paper and 150 units of one-litre sanitiser,” Drake said in a YouTube video.</p> <p>“I told him that,” he added as he flipped his middle finger.</p> <p>“This sort of behaviour is disgraceful. That is the sort of person that’s causing the problem in the whole country.”</p> <div class="embed-responsive embed-responsive-16by9"><iframe class="embed-responsive-item" src="https://www.youtube.com/embed/ITYVoVMDK7w"></iframe></div> <p>Drake said the man returned the next day to arrange another deal.</p> <p>“He had all the receipts, he came back and offered me a 30 per cent discount,” Drake said.</p> <p>“We have only been selling these items one at a time. He would have had to have come in 150 times to buy them. That’s 150 (other) customers who have missed out.</p> <p>“We’re all about supporting the local community. I want products bought here to stay here but this is ridiculous.”</p> <p>The supermarket director told <em><a href="https://7news.com.au/lifestyle/health-wellbeing/drakes-supermarkets-boss-blunt-message-for-toilet-paper-hoarder-during-coronavirus-crisis-c-975635">7News</a> </em>the hoarder had a team of 20 people buying the items.</p> <p>Drakes Supermarkets – along with other supermarkets such as Coles and Woolworths – are not providing refunds on toilet paper or hand sanitiser.</p>

Caring

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Woolworths reveals new items Aussies are stockpiling

<div class="post_body_wrapper"> <div class="post_body"> <div class="body_text "> <p>Panic buying has gripped the hearts of Aussies across the nation and supermarkets are struggling to keep the shelves stocked as hoarders’ stockpile what they need.</p> <p>Woolworths has now revealed just how much toilet paper it has sold in a single week since panic buying started.</p> <p>In an email addressed to customers, CEO Brand Banducci said that it had been six weeks since the panic buying started in stores after reports of Italy going into lockdown.</p> <p>“Amazing as it might seem, we are still seeing almost double our normal demand for toilet paper,” Mr Banducci said.</p> <p>“Just this week, that was over 20.5 million rolls.”</p> <p>He also revealed what the new items Aussies are stockpiling, which is pasta.</p> <p>“It will still be patchy for a while, but we are expecting much more stock on shelves next week,” he said, after announcing that Woollies is getting another extra 1,000 pallets. This totals to another 500,000 packets of pasta.</p> <p>Another item in “extraordinary demand” is cleaning wipes, which Aussies can expect to find in the coming weeks on Woolworths shelves as they try and meet the demand for the item.</p> <p>Banducci noted that two of the “highest growth categories” of the past week have been cake mixes and household cleaning products.</p> <p>“A lot more kids are baking and parents cleaning as we all spend more time at home,” he said.</p> </div> </div> </div>

Money & Banking

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Mums condemn limits at supermarkets amid coronavirus stockpiling

<p>Frustrated Australian mums have taken to Facebook to criticise the limits enforced on household goods at supermarkets.</p> <p>In recent weeks, limits have been introduced at grocers on various items, including toilet paper, rice and hand sanitiser. Authorities have also urged Australians to refrain from <a href="https://www.oversixty.com.au/lifestyle/beauty-style/why-are-people-stockpiling-toilet-paper-we-asked-four-experts">stockpiling supplies</a>.</p> <p>But mums have argued that the limit is preventing them from acquiring goods for their big families, with one sharing her <a href="https://www.news.com.au/lifestyle/health/health-problems/mums-slam-grocery-item-limits-due-to-coronavirus/news-story/a62567a2207af90a3a375ab41bb26aca">experience</a> shopping for her eight children in the <a href="https://www.facebook.com/groups/402639530073131/?ref=nf_target&amp;fref=nf">Budgeting, Food, Stockpiling, Savings, Ideas, Life Help Australia Facebook group</a>.</p> <p>“I was at Woolworths this morning to get some things I could not get last week and this smartass b**ch in front of me at the checkout kept looking at my stuff and shaking her head,” she wrote.</p> <p>“[She] then asked the lady at the register if those paper towels were for sale, the lady said, ‘yes you can have two packets’, she said, ‘no I only want one’, and looked at me and said, ‘I am not greedy’.</p> <p>“I said, ‘WTF come talk to me when you (are) feeding eight kids and not one … None of the stuff I bought had restrictions on them and no it’s not for my stockpile, it’s just stuff I could not get last week!”</p> <p>The post prompted other mums to share the difficulties they had faced to buy groceries for their families.</p> <p>“I have eight kids with five at home, these limits are killing me. I have to try and shop every two days to try and get what I need,” one wrote. “My trolley was FULL and people were sniggering about me and my panic buying mode — umm this was about a five day worth shop.”</p> <p>“We get filthy looks for buying 12 cartons of rice milk last week and again today! I have a dairy-free child and this is a weeks’ worth for us,” another shared.</p> <p>One woman advised other shoppers to make an online order instead. “Shop online. Just did a $600 shop &amp; not one single judgmental look.”</p>

Food & Wine

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Why are people stockpiling toilet paper? We asked four experts

<p>As coronavirus continues to spread <a href="https://www.theguardian.com/world/2020/mar/03/coronavirus-latest-at-a-glance-death-toll">around the world</a>, anxiety is rising in Australia. Shoppers fearful of quarantine measures have been stocking up on supplies to last out a week or two of isolation.</p> <p>Recent days have seen reports of shortages of <a href="https://www.news.com.au/lifestyle/health/health-problems/supermarket-shelves-stripped-of-hand-sanitiser-as-coronavirus-panic-sets-in/news-story/5c281d75c72afff8370996c77a95f7e0">hand sanitiser</a> and warnings that <a href="https://www.theguardian.com/world/2020/feb/22/from-batteries-to-shutters-australian-firms-eye-potential-coronavirus-shortages">batteries and other electronic items</a> could be next. However, the surge in demand for one particular commodity has seen supermarket shelves stripped bare: toilet paper.</p> <p>I honestly thought it was some nutty over-exaggerated rumour but it’s all true</p> <p>It’s not just Australians. Shops in <a href="https://www.japantimes.co.jp/news/2020/02/29/national/toilet-paper-tissue-coronavirus/">Japan</a>, the <a href="https://mynorthwest.com/1741807/shoppers-hand-sanitizer-toilet-paper-coronavirus/">US</a> and <a href="https://www.rnz.co.nz/news/national/410658/crowds-rush-to-some-supermarkets-as-covid-19-enters-nz">New Zealand</a> have also run low on the precious sanitary rolls. In Hong Kong, ambitious thieves <a href="https://www.ft.com/content/53e2de26-5146-11ea-90ad-25e377c0ee1f">held up a supermarket</a> to steal a delivery.</p> <p>But why toilet paper? The question has <a href="https://twitter.com/RabeeTourky/status/1226042219213180928">been in the air</a> for at least the past month, but it’s now become hard to avoid. We asked four experts for their thoughts.</p> <p><strong>Niki Edwards, School of Public Health and Social Work, Queensland University of Technology:</strong></p> <p>“Toilet paper symbolises control. We use it to “tidy up” and “clean up”. It deals with a bodily function that is somewhat taboo.</p> <p>“When people hear about the coronavirus, they are afraid of losing control. And toilet paper feels like a way to maintain control over hygiene and cleanliness.</p> <p>“People don’t seem interested in substitutes. Supermarket shelves are still full of other paper towels and tissues.</p> <p>‘The media has a lot to answer for in regards to messages around this virus and messages to the public. While honesty about threats is critical, building hysteria and promoting inappropriate behaviours is far from ideal.”</p> <p><strong>Brian Cook, Community Engagement for Disaster Risk Reduction project, University of Melbourne:</strong></p> <p>“It’s an interesting question. My suspicion is that it is to do with how people react to stress: they want an element of comfort and security. For many Westerners there is a “yuck factor” associated with non-toilet paper cleaning.</p> <p>“I expect there is also a pragmatic element. Toilet paper is a product that takes a lot of space, and is therefore not something people have a lot of under normal circumstances.</p> <p>“A lot of people likely also use toilet paper as a tissue, and therefore imagine themselves needing a lot if they have the flu or a flu-like illness.</p> <p>“Stocking up on toilet paper is also a relatively cheap action, and people like to think that they are “doing something” when they feel at risk.”</p> <p><strong>David Savage, Newcastle Business School, University of Newcastle:</strong></p> <p>“I think it is the perfect product. It is completely non-perishable and one of the few products that you can stock up on that you are guaranteed to use eventually.</p> <p>“I don’t know for certain but I suspect that most people only buy toilet paper when they just about run out, which could be a problem if you need to stay isolated for two weeks.</p> <p>“So I think this is just a preparation process, because we have seen that toilet paper has become a shortage item elsewhere.”</p> <p><strong>Alex Russell, School of Health, Medical and Applied Sciences, Central Queensland University:</strong></p> <p>“There are a few factors at play here. People aren’t only stockpiling toilet paper. All sorts of items are sold out, like face masks and hand sanitiser. Things like canned goods and other non-perishable foods are also selling well.</p> <p>“People are scared, and they’re bunkering down. They’re buying what they need and one of the items is toilet paper.</p> <p>“I think we’re noticing the toilet paper more than the other things because toilet paper packs are big items that take up a lot of shelf space. Seeing a small product sold out at the supermarket (such as hand sanitiser) is not that unusual, and it’s only a small hole in the shelf that is often temporarily filled with nearby products.</p> <p>“But if the toilet paper is gone, that’s a massive amount of shelf space that can’t readily be replaced with other things nearby.</p> <p>“A second reason we might be noticing it more is because there aren’t easy substitutions. If the supermarket is out of a particular ingredient for dinner, you can just get something else, or an entirely different dinner.</p> <p>“But if there’s not a roll of toilet paper, then that’s pretty frustrating for everyone. Sure, tissues or paper towels, but it’s not quite the same, is it”</p> <p><em>Written by Michael Lucy. Republished with permission of <a href="https://theconversation.com/why-are-people-stockpiling-toilet-paper-we-asked-four-experts-132975">The Conversation.</a></em></p>

Beauty & Style

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Charities defend bushfire relief policy amid donation stockpiling claims

<p><span>Australia’s leading charities have defended their bushfire relief plans after it was revealed that only less than one-third of the donations have been released to fire-affected communities.</span></p> <p><span>The Red Cross, St Vincent de Paul and the Salvation Army have been accused of stockpiling the cash donations. </span></p> <p><span>Speaking at a press conference in Batemans Bay on Wednesday, NSW Minister for Transport and Roads Andrew Constance said it was “gutting” to learn that millions of dollars were yet to be handed out.</span></p> <p><span>“The money is needed now, not sitting in a Red Cross bank account earning interest so they can map out their next three years and do their marketing,” said Constance.</span></p> <p><span>“We need a very real change, very quickly so that the money can get to those who need it most … people are on their knees and we can’t have a drip-feed.”</span></p> <p><span>Deputy Premier John Barilaro said the charities are betraying donators’ trust.</span></p> <p><span>“To read that organisations like Red Cross are putting some of that money aside for a future crisis or emergency is not in the spirit of what I believe Australians gave that money,” he said.</span></p> <p><span>On Thursday, Red Cross NSW director Poppy Brown said $30 million out of the $115 million raised had been <a href="https://www.abc.net.au/news/2020-01-23/bushfire-aid-row-continues-as-red-cross-attacked-again/11892062">allocated to emergency relief grants</a>.</span></p> <p><span>Brown said the organisation had enlisted an advisory panel to help budget the remaining money for long term recovery initiatives.</span></p> <p><span>“Any interest earned on those funds will just add to the money that goes out to those communities,” she said.</span></p> <p><span>“We’re already paying out a million dollars a day, we’ll keep paying out money as it’s needed.</span></p> <p><span>“And we’ll make sure that there’s still some left to help people, those same communities, in their recovery because we know it’s going to be a long term need.”</span></p> <p><span>The charity said it had paid out 690 grants worth a total of $6.9 million to people who have lost their homes.</span></p> <p><span>Since November, the Salvation Army’s disaster appeal had collected $44 million in donations and distributed $7.6 million worth of goods and cash relief.</span></p> <p><span>St Vincent De Paul has so far raised $12.5 million and handed out $1.1 million to eligible individuals in NSW. “We’re doing as well we can,” the charity’s CEO Jack de Groot told <em><a href="https://7news.com.au/news/bushfires/red-cross-under-fire-for-withholding-two-thirds-of-bushfire-donations-c-660715">7News</a></em>. </span></p> <p><span>“It’s not perfect but the co-ordination is going fairly well.”</span></p>

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