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Six old-school strategies to cope with disruptive airport tech

<div class="theconversation-article-body"><em><a href="https://theconversation.com/profiles/christopher-schaberg-1451119">Christopher Schaberg</a>, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts &amp; Sciences at Washington University in St. Louis</a></em></p> <p>Ten years ago I wrote a book titled “<a href="https://www.bloomsbury.com/us/end-of-airports-9781501305498/">The End of Airports</a>” about how digital technologies and commercial air travel were on a collision course. Earlier this summer, I was proved right.</p> <p>In July, <a href="https://theconversation.com/massive-it-outage-spotlights-major-vulnerabilities-in-the-global-information-ecosystem-235155">a cybersecurity software outage</a> snarled airports around the world. Airlines took weeks to get back to normal. Delta was particularly <a href="https://www.cnn.com/2024/08/07/business/delta-passengers-sue-crowdstrike-meltdown/index.html">hard hit</a>, with some <a href="https://apnews.com/article/crowdstrike-technology-outage-fallout-delta-c287aaded657a1092724b222435c3d16">7,000 flights canceled</a> and delays lasting well into August.</p> <p>As an expert on air travel who contemplates flight from <a href="https://www.bloomsbury.com/us/textual-life-of-airports-9781441189684/">a humanistic and cultural studies perspective</a>, I think the new technologies woven into air-travel management are a double-edged sword. While they enhance elements of safety and efficiency, they can also make the entire system <a href="https://www.theatlantic.com/ideas/archive/2024/07/crowdstrike-failure-warning-solutions/679174/">more fragile and vulnerable</a>.</p> <h2>The downsides of digital technology</h2> <p>To be fair, aviation depends on technology. Humans would never have gotten off the ground without it. But new technology can create new problems even as it solves old ones. The latest digital tech offers necessarily imperfect ways to manage a vast, intricate network of places, machines and people.</p> <p>And as the computer systems get more fine-tuned and integrated, they also can result in catastrophic failures, precisely because of the connective nature of tech. And let’s not even talk about <a href="https://theconversation.com/how-hot-weather-and-climate-change-affect-airline-flights-80795">the weather</a>.</p> <p>The past summer’s <a href="https://www.cbsnews.com/news/crowdstrike-outage-bug-bad-data-falcon-update-microsoft/">software glitch event</a> won’t be the last time some unforeseen variable brings air travel to a halt. Fortunately, travelers don’t have to depend solely on airport technology systems or our own smart devices for seamless travel. Here are six analog strategies that travelers can use to cope with air travel debacles:</p> <h2>Old-school flying suggestions</h2> <ol> <li> <p><strong>Pack smart for potential delays.</strong> Make sure you have a carry-on that includes whatever you’d need for an unplanned overnight stay at a hotel – or worse, on an airport floor. Take <a href="https://www.tsa.gov/travel/security-screening/liquids-rule">Transportation Security Administration-approved toiletries</a> and enough clothes so you can deal with a layover somewhere you didn’t expect. And wear comfortable shoes.</p> </li> <li> <p><strong>Be kind to airline employees and airport staff, who can’t control delays or cancellations.</strong> Remember that no one airline employee can automatically fix the problem when a software malfunction happens or a freak storm grounds planes. But if you are kind and patient, an airline employee may just comp you a hotel room or give you a more generous rebooking arrangement. Also: It’s just the humane thing to do.</p> </li> <li> <p><strong>Purchase your tickets directly from airlines.</strong> It’s not worth saving $20 or $50 on a ticket deal from a third-party vendor. When delays and cancellations happen, if you have such a ticket, the airline will have less interest in aiding you. Buying tickets directly from the airline will help you get back in the air quicker.</p> </li> <li> <p><strong>Have a plan B.</strong> In the event that your connecting flight is canceled mid-trip, have you contacted someone you know in that city? Or have you researched hotels easily accessible from the airport? What would it take to get a comfortable spot for a night? A little homework can go a long way if you end up stranded.</p> </li> <li> <p><strong>Bring healthy snacks and other supplies.</strong> It’s smart to pack vitamins, zinc, hydration packets, a reusable water bottle, medications, hand sanitizer, or whatever helps bolster your health during a travel stint. If you get waylaid for a few hours or overnight, preplanning some self-care items can help you avoid contagious illnesses and general fatigue.</p> </li> <li> <p><strong>Enjoy the airport.</strong> It’s a fascinating place where so many people converge. If you’re <a href="https://stuckattheairport.com">stuck at the airport</a> for several hours, use that time to find interesting things in the concourses. You might discover art shows, a great bookstore, a yoga room or a movie theater. It can be tempting to just stand around the gate area and seethe. But it’s more fun to move around the airport and explore what’s there.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/237372/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> </li> </ol> <p><a href="https://theconversation.com/profiles/christopher-schaberg-1451119"><em>Christopher Schaberg</em></a><em>, Director of Public Scholarship, <a href="https://theconversation.com/institutions/arts-and-sciences-at-washington-university-in-st-louis-5659">Arts &amp; Sciences at Washington University in St. Louis</a></em></p> <p><em>Image credits: Shutterstock </em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/if-new-technologies-snarl-your-airline-experience-here-are-old-school-strategies-to-cope-237372">original article</a>.</em></p> </div>

Travel Trouble

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Billionaire tech tycoon and daughter missing after tornado strikes

<p>Six people, including a billionaire tech tycoon and his daughter, have been declared missing off the coast of Sicily after a tornado struck the area, causing their luxury super yacht to capsize and sink. </p> <p>Four British are reportedly among six people missing at sea, including billionaire Mike Lynch and his 18-year-old daughter Hannah.</p> <p>At the time of the tragedy, 22 people were onboard and 15 were rescued by coastguard patrol boats and firefighters, including Mr Lynch’s wife Angela Bacares.</p> <p>The coast guard said that divers had been sent to inspect the wreck of the Bayesian, which was lying at a depth of 49 metres.</p> <p>Authorities confirmed that one body, believed to be that of the yacht's chef, has been found during their search of the vessel's hull. </p> <p>Charlotte Golunski, who was on board the vessel, told local news outlet La Repubblica newspaper of how she saved her daughter Sofia as the boat sank.</p> <p>She said, “I held her afloat with all my strength, my arms stretched upwards to keep her from drowning."</p> <p>“It was all dark. In the water I couldn’t keep my eyes open. I screamed for help but all I could hear around me was the screams of others.”</p> <p>Charlotte, her husband James and their daughter Sophia are among those onboard being treated at hospital. </p> <p>The captain of a nearby boat, Karsten Borner, said that when the storm hit he turned the engine on to keep control of the vessel and avoid a collision with the Bayesian.</p> <p>"We managed to keep the ship in position and after the storm was over, we noticed that the ship behind us was gone," he said, adding that the Bayesian "went flat on the water, and then down."</p> <p>Storms and heavy rainfall have swept down Italy in recent days after weeks of scorching heat, which had lifted the temperature of the Mediterranean sea to record levels, raising the risk of extreme weather conditions, experts said.</p> <p><em>Image credits: AFP/Alberto Lo Bianco/LaPresse/Shutterstock Editorial </em></p>

Travel Trouble

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Scarlett Johansson slams tech giant's AI update

<p>Scarlett Johansson has issued a furious public statement, claiming that tech giant OpenAI used a voice that is “eerily similar” to hers in the latest version of ChatGPT.</p> <p>In the statement published by <em>NPR</em>, the actress claimed that OpenAI CEO Sam Altman had approached her last year asking if she would be interested in voicing their new AI voice assistant. </p> <p>After further consideration and "for personal reasons" she rejected the offer. </p> <p>She claimed that Altman then reached out to her agent again just days before the AI voice assistant was released, but before she had a chance to respond, the voice "Sky" was released. </p> <p>“When I heard the released demo, I was shocked, angered and in disbelief that Mr Altman would pursue a voice that sounded so eerily similar to mine that my closest friends and news outlets could not tell the difference,” she said in the statement. </p> <p>She also said that the similarity seemed intentional, as Altman tweeted the word "her" upon Sky's release, which is the same name as a 2013 movie she was in where she voiced a chat system. </p> <p>“In a time when we are all grappling with deepfakes and the protection of our own likeness, our own work, our own identities, I believe these are questions that deserve absolute clarity,” the actress said in her statement. </p> <p>“I look forward to resolution in the form of transparency and the passage of appropriate legislation to help ensure that individual rights are protected.”</p> <p>OpenAI announced that it had paused the use of the “Sky” voice on Sunday, and insisted that it wasn't Johansson's voice, but another actress. </p> <p>“We believe that AI voices should not deliberately mimic a celebrity’s distinctive voice — Sky’s voice is not an imitation of Scarlett Johansson but belongs to a different professional actress using her own natural speaking voice,” the company wrote.</p> <p><em>Image: Alessandro Bremec/NurPhoto/ Shutterstock Editorial</em></p> <p> </p>

Legal

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The secret sauce of Coles’ and Woolworths’ profits: high-tech surveillance and control

<p><em><a href="https://theconversation.com/profiles/lauren-kate-kelly-1262424">Lauren Kate Kelly</a>, <a href="https://theconversation.com/institutions/rmit-university-1063"><em>RMIT University</em></a></em></p> <p>Coles and Woolworths, the supermarket chains that together control <a href="https://www.abc.net.au/news/2024-02-20/woolworths-coles-supermarket-tactics-grocery-four-corners/103405054">almost two-thirds</a> of the Australian grocery market, are facing unprecedented scrutiny.</p> <p>One recent inquiry, commissioned by the Australian Council of Trade Unions and led by former Australian Consumer and Competition Commission chair Allan Fels, found the pair engaged in unfair pricing practices; an ongoing <a href="https://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Supermarket_Prices/SupermarketPrices">Senate inquiry into food prices</a> is looking at how these practices are linked to inflation; and the ACCC has just begun <a href="https://www.accc.gov.au/inquiries-and-consultations/supermarkets-inquiry-2024-25">a government-directed inquiry</a> into potentially anti-competitive behaviour in Australia’s supermarkets.</p> <p>Earlier this week, the two companies also came under the gaze of the <a href="https://www.abc.net.au/news/2024-02-19/super-power-the-cost-of-living-with-coles-and-woolworths/103486508">ABC current affairs program Four Corners</a>. Their respective chief executives each gave somewhat prickly interviews, and Woolworths chief Brad Banducci <a href="https://www.abc.net.au/news/2024-02-21/woolworths-ceo-brad-banducci-retirement-four-corners/103493418">announced his retirement</a> two days after the program aired.</p> <p>A focus on the power of the supermarket duopoly is long overdue. However, one aspect of how Coles and Woolworths exercise their power has received relatively little attention: a growing high-tech infrastructure of surveillance and control that pervades retail stores, warehouses, delivery systems and beyond.</p> <h2>Every customer a potential thief</h2> <p>As the largest private-sector employers and providers of essential household goods, the supermarkets play an outsized role in public life. Indeed, they are such familiar places that technological developments there may fly under the radar of public attention.</p> <p>Coles and Woolworths are both implementing technologies that treat the supermarket as a “problem space” in which workers are controlled, customers are tracked and profits boosted.</p> <p>For example, in response to a purported spike in shoplifting, a raft of customer surveillance measures have been introduced that treat every customer as a potential thief. This includes <a href="https://www.news.com.au/lifestyle/food/eat/coles-introducing-new-technology-which-will-track-shoppers-every-move/news-story/86ea8d330f76df87f2235eeda4d1136e">ceiling cameras</a> which assign a digital ID to individuals and track them through the store, and <a href="https://www.thenewdaily.com.au/finance/consumer/2023/08/16/smart-gate-technology">“smart” exit gates</a> that remain closed until a purchase is made. Some customers have reported being “<a href="https://7news.com.au/lifestyle/coles-supermarketshoppers-dramatic-checkout-experience-goes-viral-i-was-trapped-c-12977760">trapped</a>” by the gate despite paying for their items, causing significant embarrassment.</p> <p>At least one Woolworths store has <a href="https://www.news.com.au/finance/business/woolies-in-wetherill-park-fitted-with-500-tiny-cameras-to-monitor-stock-levels/news-story/585de8c741ae9f520adcc4005f2a736a">installed 500 mini cameras</a> on product shelves. The cameras monitor real-time stock levels, and Woolworths says customers captured in photos will be silhouetted for privacy.</p> <p>A Woolworths spokesperson <a href="https://www.smh.com.au/national/nsw/up-to-70-cameras-watch-you-buy-groceries-what-happens-to-that-footage-20230819-p5dxtp.html">explained</a> the shelf cameras were part of “a number of initiatives, both covert and overt, to minimise instances of retail crime”. It is unclear whether the cameras are for inventory management, surveillance, or both.</p> <p>Workers themselves are being fitted with body-worn cameras and wearable alarms. Such measures may protect against customer aggression, which is a <a href="https://www.abc.net.au/news/2023-11-22/retail-union-staff-abuse-cost-of-living-christmas/103117014">serious problem facing workers</a>. Biometric data collected this way could also be used to discipline staff in what scholars Karen Levy and Solon Barocas refer to as “<a href="https://ijoc.org/index.php/ijoc/article/view/7041">refractive surveillance</a>” – a process whereby surveillance measures intended for one group can also impact another.</p> <h2>Predicting crime</h2> <p>At the same time as the supermarkets ramp up the amount of data they collect on staff and shoppers, they are also investing in data-driven “crime intelligence” software. Both supermarkets have <a href="https://www.smartcompany.com.au/industries/information-technology/grocery-chains-surveillance-tech-auror/">partnered with New Zealand start-up Auror</a>, which shares a name with the magic police from the Harry Potter books and claims it can predict crime before it happens.</p> <p>Coles also recently began a partnership with Palantir, a global data-driven surveillance company that takes its name from magical crystal balls in The Lord of the Rings.</p> <p>These heavy-handed measures seek to make self-service checkouts more secure without increasing staff numbers. This leads to something of a vicious cycle, as under-staffing, self-checkouts, and high prices are often <a href="https://www.aap.com.au/news/retail-workers-facing-increased-violence-and-abuse/">causes of customer aggression</a> to begin with.</p> <p>Many staff are similarly frustrated by <a href="https://www.theguardian.com/business/2023/jun/05/coles-woolworths-court-accused-of-underpaying-workers">historical wage theft by the supermarkets</a> that totals hundreds of millions of dollars.</p> <h2>From community employment to gig work</h2> <p>Both supermarkets have brought the gig economy squarely <a href="https://theconversation.com/coles-uber-eats-deal-brings-the-gig-economy-inside-the-traditional-workplace-204353">inside the traditional workplace</a>. Uber and Doordash drivers are now part of the infrastructure of home delivery, in an attempt to push last-mile delivery costs onto gig workers.</p> <p>The precarious working conditions of the gig economy are well known. Customers may not be aware, however, that Coles recently increased Uber Eats and Doordash prices by at least 10%, and will <a href="https://7news.com.au/lifestyle/shoppers-slam-coles-over-major-change-to-half-price-buys-that-will-affect-millions-c-12860556">no longer match in-store promotions</a>. Drivers have been instructed to dispose of the shopping receipt and should no longer place it in the customer’s bag at drop-off.</p> <p>In addition to higher prices, customers also pay service and delivery fees for the convenience of on-demand delivery. Despite the price increases to customers, drivers I have interviewed in my ongoing research report they are earning less and less through the apps, often well below Australia’s minimum wage.</p> <p>Viewed as a whole, Coles’ and Woolworths’ high-tech measures paint a picture of surveillance and control that exerts pressures on both customers and workers. While issues of market competition, price gouging, and power asymmetries with suppliers must be scrutinised, issues of worker and customer surveillance are the other side of the same coin – and they too must be reckoned with.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/224076/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/lauren-kate-kelly-1262424"><em>Lauren Kate Kelly</em></a><em>, PhD Candidate, ARC Centre of Excellence for Automated Decision-Making and Society, <a href="https://theconversation.com/institutions/rmit-university-1063">RMIT University</a></em></p> <p><em>Image credits: Shutterstock</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/the-secret-sauce-of-coles-and-woolworths-profits-high-tech-surveillance-and-control-224076">original article</a>.</em></p>

Money & Banking

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10 polite habits nail techs actually dislike – and what to do instead

<p><strong>Nail salon etiquette mistakes</strong></p> <p>Repeat after us: Pampering yourself is important. An easy way to do just that? Getting a manicure. Not only is it relatively affordable, but prettily painted nails can also put an extra pep in your step. Of course, the nail tech who does your manicure plays a large role in making you feel so good: From that wonderful hand massage to getting your cuticles in tip-top shape, their skills can make a huge difference. So, it only makes sense that you’d want to treat them really well.</p> <p>But here’s the thing: Certain seemingly polite etiquette rules can actually make a nail tech’s job harder. Plus, while it’s important to be nice, you don’t have to try extra hard to make their life easier. “A manicure is your time off, so you should relax,” says Karina Medrano, a nail technician.</p> <p>So what does that mean? It means there are certain polite habits that are totally a must. And then there are other moves you can (and should) skip so you can focus on your own relaxation. Since it can be hard to identify exactly what most people dislike, we turned to the pros to fill us in on polite moves that are actually etiquette mistakes at the nail salon.</p> <p><strong>Anticipating their next move</strong></p> <p>Over the course of your manicure, your nail tech will likely move your hands around a bit – turning them over to apply lotion and rotating each finger to paint your tips with the best nail polish. If you’ve had a number of manicures, you may even be able to anticipate what they’ll need you to do next and be tempted to save them from having to tell you how to move. Don’t do it. “Many times, clients position themselves in a way that seems to be helpful, but it’s the contrary,” says Medrano. You may make the wrong move and actually mess up their paint job, causing them to have to start over.</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> “It’s best to let your nail tech move you around,” says Medrano. “There is no need to tense up – just relax.” Put simply, wait for them to direct you. One way to make that easier is to pay attention to what’s going on. If you have headphones on and are listening to music or a podcast, keep it at a low enough volume that you can hear your technician if they need you to do something.</p> <p><strong>Keeping the conversation going</strong></p> <p>When you’re getting your nails done, you’re literally face to face with your manicurist. Because of this, you may feel like it’s your job to chat with them and keep them entertained. But there’s no need to rack your brain for conversation starters. This is a job, and there is zero expectation that you should keep your nail tech entertained, says Medrano. If you want to chat, no problem. If you don’t? Well, that’s OK too.</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> If you’d prefer quiet, Medrano says that it’s become totally normal to ask for a “silent appointment”. You can either let the salon know when you book your appointment or you can mention to your tech when you sit down that you are going to use the appointment to relax and have some quiet time.</p> <p><strong>Giving a colour a chance when you don't like it </strong></p> <p>You arrive at the salon and are faced with a wall of nail polish colours. Whether you want the trendiest colour of the season or just what you’re in the mood for, you’ll probably spend some time debating the perfect shade. Fast-forward to the moment your manicurist is slicking it on, and – you’re not so sure about it. But you feel bad and want to give it a chance. Maybe you’ll like it once the second coat is on, right? And you’d hate to make the tech take it off and start over.</p> <p>“For many, the hardest time to speak up during their appointment is when they don’t like the colour,” says Medrano. “But it’s better to tell us the second you start doubting your choice. Applying the colour is the most time-consuming part, and catching the colour change before doing all 10 fingers helps us stay on track with our appointments.” Plus, your nail tech wants you to walk away happy!</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> If you’re not feeling the colour, speak up as soon as possible. You can simply tell them you’re not sure you like it. Then, tell them what you don’t like – maybe the red you chose is too orange or the pink is too sheer. They may be able to suggest another shade that is what you are looking for. After all, they see lots of different colours every day.</p> <p><strong>Removing your own gel</strong></p> <p>If you get gel manicures, you know that removing that type of polish can take a long time. You have to sit with remover on your nails for a while before the gel can be scraped away. But trying to do it at home to save time and work for your nail tech is not advisable. Gel polish needs to be removed in a certain way to minimise damage, warns nail artist Braelinn Frank. If you try to remove it yourself and wreck your nails, your tech will be left trying to get them back into shape to prevent your nails from peeling.</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> When you make your appointment, let them know you have gel polish that will need to be removed. This allows the salon to build in more time for your appointment so the gel can be removed properly by a professional and you don’t make a bigger mess for your manicurist.</p> <p><strong>Deferring to the pro</strong></p> <p>Do you want rounded nails or more of an almond shape? Do you want your cuticles cut, or do you just want your manicurist to use really good cuticle oil before pushing them back? These are all decisions you’ll need to make during your appointment. Don’t just defer to the tech. Yes, they’re pros, but these are your nails. “It’s helpful when someone knows what they want their nails to look like,” says Medrano.</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> If you really aren’t sure what you want, avoid telling the nail tech to do whatever they’d like. A better way to approach it is to ask them for their input on the different options and then make the decision that’s best for you based on what they tell you.</p> <p><strong>Cleaning up</strong></p> <p>There’s always a little bit of a mess when you get your nails done – think nail clippings, dust from filing, used cotton balls from removing polish. Worried that your nail tech is grossed out by all this and annoyed at having to pick up after you? They’re not. Not only that, but if you try to clean up, you might just get in the way. “It’s part of our job to keep up with the mess,” says Medrano. “And we know our way around our station best.” Remember, you can always give yourself a manicure at home, but if you go to the salon, one of the perks is not having to clean up!</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> If you want to help, the best thing you can do is stay out of your nail tech’s way. As they try to wipe down their station, move your hands so they can do that. In other words, pay attention and adjust your positioning when needed – that will be the best way to help.</p> <p><strong>Moving your own stuff to the drying station</strong></p> <p>Your manicure is done, and it’s time to move over to the drying station. You feel bad about making a tech pick up your handbag, so you grab it yourself. While your intention is to be kind, you may smudge your nails and mess up all the hard work they just did. “We are here to help,” says Medrano, who confirms it’s better for them to help than to have you mess up your nails. Plus, even a little chip or smudge is a cardinal sin when it comes to making your manicure last longer.</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> Allow them to move your bag (and any other items you have with you) to the drying station. Be gracious, and say thank you. Also let them pull out the chair or stool for you. Really don’t want someone to pick up your bag? Consider wearing a small crossbody bag so you can keep it on during your appointment.</p> <p><strong>Holding it in</strong></p> <p>Maybe you have to sneeze, or perhaps you are mid-manicure and suddenly have to pee. Holding it in does nobody any favours. While you may not want to interrupt the appointment, your nail tech would rather you be comfortable and enjoy the service. Plus, if you hold in your sneeze, it could backfire and lead to a bigger sneeze where you spray germs everywhere. “Do not be scared to ask if you need to do something,” says Medrano. “Nothing surprises us.”</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> Need to use the bathroom? Let your tech know, and ask when the best time would be for you to do so. Have to sneeze? Say, “I’m going to sneeze.” Then, rather than using your hands to cover your mouth (which your tech then needs to go back to touching), sneeze into the crook of your arm.</p> <p><strong>Trying to shimmy your credit card out of your wallet</strong></p> <p>If the end of your appointment has come and you still haven’t paid, sliding your credit card out of your wallet with wet nails may feel like a Herculean task. But you can’t possibly ask your nail tech to do that, right? That would be rude. Wrong again. It’s actually ruder to smudge the beautiful paint job your nail tech just put a ton of time and energy into.</p> <p><span style="text-decoration: underline;"><em>Do this instead:</em></span> “The amount of times that I have helped take out credit cards? It’s quite often,” says Medrano. “Just ask! Truly, it’s no problem.” Make it easier on your tech by telling them exactly where it is and what colour the card is; that way, they don’t have to fish around for it. Also, there’s no need to apologise – just say thank you!</p> <p><em>Image credits: Getty Images </em></p> <p><em>This article originally appeared on <a href="https://www.readersdigest.com.au/healthsmart/tips/10-polite-habits-nail-techs-actually-dislike-and-what-to-do-instead" target="_blank" rel="noopener">Reader's Digest</a>. </em></p>

Beauty & Style

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Tech millionaire’s “creepy” $100k offer sparks wave of backlash

<p>US tech millionaire and Silicon Valley entrepreneur Steve Kirsch has been slammed for making a “creepy” offer towards a female passenger who was travelling on the same plane.</p> <p>In a tweet, Kirsch claimed that he offered the stranger $US100,000 to remove her face mask for the flight.</p> <p>"I am on board a Delta flight right now. The person sitting next to me in first-class refused $100,000 to remove her mask for the entire flight. No joke," he tweeted.</p> <p>Kirsch, who became infamous for spreading misinformation about the COVID-19 vaccines throughout the pandemic, said that he "explained" to his seatmate that masks "don’t work".</p> <p>He also claims that the woman worked for a pharmaceutical company, and he started by offering her $US100 but worked his way up.</p> <p>She rejected his offer, but Kirsch persisted and said that if she removed the mask to eat and drink she "she could be infected with one breath".</p> <p>Many have slammed the entrepreneur for his actions.</p> <p>“Ew. Do you make a habit of offering money to random women to remove coverings from their bodies mid-air?" posted Jess Piper, a former Democrat state representative nominee, in her response to Kirsch's post.</p> <p>“Stop bugging people who are minding their own business with your creepy nonsense,” commented Alastair McAlpine, an infectious disease expert.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">I am on board a Delta flight right now. The person sitting next to me in first class refused $100,000 to remove her mask for the entire flight. No joke. This was after I explained they don’t work. She works for a pharma company. <a href="https://t.co/Q8Hwzhkmxf">pic.twitter.com/Q8Hwzhkmxf</a></p> <p>— Steve Kirsch (@stkirsch) <a href="https://twitter.com/stkirsch/status/1634189428150390785?ref_src=twsrc%5Etfw">March 10, 2023</a></p></blockquote> <p>"This is wildly creepy, you get that, right? Every part of this. From the request, to the expression, to the fact you decided to tweet this!" commented one user.</p> <p>“All you’re doing here is admitting you patronised and harassed a woman who made a decision she thought was best for her,” wrote another.</p> <p>Last week, Kirsch tried to pull the same stunt on a different flight.</p> <p>He tweeted that he offered his seatmates $US10,000 to remove their masks for the flight, but they also declined his offer.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">I asked the people sitting next to me on the plane if I paid them $10,000 would they remove their mask for the duration of the flight? Both declined the offer. </p> <p>Maybe I should offer $100,000 next time? This can quantify the amount of brainwashing. <a href="https://t.co/VLlymusmcq">pic.twitter.com/VLlymusmcq</a></p> <p>— Steve Kirsch (@stkirsch) <a href="https://twitter.com/stkirsch/status/1633166204054675456?ref_src=twsrc%5Etfw">March 7, 2023</a></p></blockquote> <p>"Maybe I should offer $100,000 next time? This can quantify the amount of brainwashing," he added.</p> <p>Delta airlines have said that masks are optional for both domestic and international travel unless required by “applicable governments”.</p> <p>American federal law no longer requires masks be worn in airports or on planes, but certain cities and states may still make it a requirement at their airports.</p> <p><em>Image: Twitter</em></p>

Travel Trouble

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How to make your phone or tablet battery last longer

<p>There’s nothing more frustrating than having your phone or tablet run out of battery when you need it most. Batteries of today seem to be draining at a more rapid pace… but rather than lugging your charger everywhere with you, here are a few easy ways you can help your device last the distance.</p> <p><strong>Screen brightness</strong></p> <p>The brighter your screen the more power it consumes. Lower the brightness levels slightly (your eyes will adjust) or change it to auto-brightness which will enable your phone to automatically adjust to the optimal level of brightness while conserving battery.</p> <p><strong>GPS</strong></p> <p>The GPS is a great feature in ensuring you’ll never get lost again. However, it also needs a substantial amount of battery power to function. It’s one of the biggest consumers of power so if you’re not using it switch it off.</p> <p><strong>Wi-fi</strong></p> <p>Keeping your wi-fi turned on at all time when not connected will quickly drain your battery. It’s because your phone is constantly trying to search for a wi-fi network to join so if you’re not using wi-fi switch it off. Just remember to turn it on again when you’re connected to a known wi-fi network like one at home otherwise it will eat up your data. </p> <p><strong>Bluetooth</strong></p> <p>Bluetooth is a convenient and useful feature in connection to other devices wirelessly but it also drains your power. Only switch it on when you know you’re using it.</p> <p><strong>Apps</strong></p> <p>We tend to have many apps running in the background that we’ve simply forgotten we opened up. But if apps are open they will be using battery power. Close the ones you’re not using.</p> <p><strong>Turn it off</strong></p> <p>It’s the most obvious solution and the most effective. If you know you’re not going to be using your phone for a few of hours (like when you’re watching a movie or going to bed) switching it off will stop any energy consumption.</p> <p><em>Image: Getty Images</em></p>

Technology

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5 tech mistakes not to make while travelling

<p>In the hustle and bustle of preparing for a holiday away we sometimes forget about the small little things. We’re sure you’ve checked off all those big things you needed to do before you jet off but have you considered these simple tech mistakes people often made? We’ve rounded up the top five you’ll want to avoid to ensure your trip is easier and more enjoyable.</p> <p><strong>Not backing anything up</strong></p> <p>You might only be away for a week and it’s just a few hours away so it’s unlikely anything will happen, right? But what if the unexpected does happen and you lose your photos from your phone? What if your tablet gets stolen or lost? What if the memory card goes bust? Back up your phone, tablet and digital camera before you go away and if you’re holidaying for a while, it’s worthwhile to bring a USB stick to periodically back-up.</p> <p><strong>Using your cell data</strong></p> <p>For those going overseas, roaming rates can cost an arm and a leg. Either check if your mobile company has a reasonable international package or switch off the cellular data so your phone won’t use it. Instead limit yourself to wi-fi – most countries have public wi-fi hotspots and most accommodation usually has internet. Remember not to do anything personal on an unsecure wi-fi connection.</p> <p><strong>Making calls instead of using Skype</strong></p> <p>Rather than paying for international calls and texts, Skype will let you stay in touch with friends and family for free. Just make sure you’re connected to wi-fi so you’re not paying for cellular data.</p> <p><strong>Stowing electronics in your check-in luggage</strong></p> <p>You might be tempted to throw some of your electronics in your big luggage, after all you’re not going to be using them on the plane. But remember your check-in bag has to survive manhandling and an unpredictable luggage belt and we’ve all heard stories of items mysteriously disappearing from bags. Keep your expensive electronic with you on your carry-on.</p> <p><strong>Not keeping devices close</strong></p> <p>When you’ve settled into a hotel room, it’s easy to forget they’re not very secure. Think of all the people who have access to your room when you’re not in it. Even leaving valuables behind the desk can bring with it certain risks depending on the establishment you’re staying at. The best advice is to keep your electronics on you at all times.</p> <p><em>Image credits: Getty Images</em></p>

Travel Tips

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Queensland’s high-tech plan to make the 2032 Brisbane Olympic Games smarter and greener

<p>With Brisbane to host the 2032 Olympic Games, Queensland is accelerating “smart” and “green” infrastructure projects right across the coast from Coolangatta to Coolum.</p> <p>So what practical steps is the state government taking to bring Brisbane closer to being a smart city while managing rapid growth? And what differences can city residents realistically expect to see for themselves?</p> <h2>Exploiting a quarter century of technological progress</h2> <p>Vastly more ambitious than the South Bank building boom, which preceded Brisbane’s World Expo 88 in the pre-internet era, Queensland’s current infrastructure programs are exploiting the last quarter-century of technological progress.</p> <p>Think sensor-triggered street lights, automated air conditioning and watering of parks and green facades. Envision robots for cleaning and construction, satmaps, swipe cards and QR codes. Data technology will be embedded in 32 existing and planned Olympic venues, the future athletes’ village at Northshore Hamilton (near Breakfast Creek) and the international media centres.</p> <p>Technology will also underpin a substantial city centre at Maroochydore. Here, a mid-rise precinct will be powered via a solar farm at nearby Valdora, and will include fibre-optic telecommunications cables. In what may be a first for Australia, a new system will sluice garbage from chutes through <a href="https://www.abc.net.au/news/2016-09-21/maroochydore-rubbish-revolution-envac-underground/7864272">underground vacuum pipes</a>.</p> <h2>A ‘New Norm’ Olympics</h2> <p>All Games facilities must align with a set of 118 reforms the International Olympic Committee (IOC) calls its “<a href="https://olympics.com/ioc/faq/roles-and-responsibilities-of-the-ioc-and-its-partners/what-is-the-new-norm">New Norm</a>” guidelines.</p> <p>These were introduced in 2018 to improve energy efficiency, cost-effectiveness and long-term value from the huge development expenditure required of host governments. There had been concerns about integrity and wastefulness in the IOC’s old-school supervision of Games bidding and delivery processes.</p> <p>Brisbane’s Games win is accelerating and expanding some major public mobility programs offering “turn up and go” transport routes for the 4.4 million people expected to live in South-East Queensland by 2031.</p> <h2>Aerial taxis without pilots</h2> <p>The most provocative proposal – still speculative – is to introduce <a href="https://www.austrade.gov.au/international/invest/investor-updates/wisk-s-self-flying-electric-air-taxis-to-land-in-australia">aerial taxis</a> to fly passengers without pilots, but remotely supervised, between future “vertiports”.</p> <p>A prototype eVTOL (electric vertical take-off and landing) aircraft is in Brisbane while its American manufacturer, Wisk Aero, seeks approval from the Civil Aviation Safety Authority to operate commercially before the 2032 Games.</p> <p>Wisk (<a href="https://www.theverge.com/2022/10/3/23380518/wisk-aero-air-taxi-electric-autonomous-boeing-faa">backed by Boeing</a>) has completed more than <a href="https://wisk.aero/news/press-release/generation6/">1,600</a> test flights with six generations of aircraft. The Brisbane model has 12 lift fans on two 15-metre wings and is powered by a battery in the tail.</p> <figure><iframe src="https://www.youtube.com/embed/RLmeMgXbF9Q?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>Delegates at a recent Smart Cities Council transport workshop I attended noted the potential of autonomous aerial vehicles to change patterns of housing development beyond road and rail links. Even so, Queensland is rapidly expanding its terrestrial network.</p> <h2>Land transport projects</h2> <p>Brisbane’s <a href="https://crossriverrail.qld.gov.au/about/rail-route/#:%7E:text=The%20Cross%20River%20Rail%20route%20includes%20a%205.9%20Kilometre%20underground,information%20on%20Brisbane's%20first%20underground!">Cross River Rail</a> line is being extended northwards through a new twin tunnel under Brisbane River and four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.</p> <p>This project uses smart <a href="https://crossriverrail.qld.gov.au/news/first-mega-machine-ready-to-go/">tunnel-boring machines</a> to carve through the <a href="https://www.abc.net.au/news/2020-07-14/what-is-brisbane-tuff-volcanic-rock/12435462">tuff</a> (a type of volcanic rock, pronounced toof) that formed Brisbane’s geology more than 200 million years ago.</p> <figure><iframe src="https://www.youtube.com/embed/TpWitOUYlHY?wmode=transparent&amp;start=0" width="440" height="260" frameborder="0" allowfullscreen="allowfullscreen"></iframe></figure> <p>As well as supporting the new health, science and education precinct near Boggo Road, this rail extension will connect the city’s southern suburbs with the existing line north from Bowen Hills.</p> <p>And work continues on extending the Brisbane-to-Gold Coast light railway (also known as the <a href="https://ridetheg.com.au/">G:Link</a>).</p> <p>This extension will provide eight new stations along a <a href="https://www.tmr.qld.gov.au/projects/gold-coast-light-rail">6.7km track from Broadbeach to Burleigh Heads</a>. The G:Link service uses German Bombardier Flexity carriages that are bi-directional and air-conditioned, with low-level floors matching station platforms and storage for wheelchairs, bikes, prams and surfboards. These are electric-powered via 750V overhead cables.</p> <h2>Superfast bus charging</h2> <p>More innovative is the Brisbane Metro project, which is being tested to potentially supply <a href="https://thedriven.io/2022/08/08/brisbane-confirms-order-for-60-all-electric-trackless-trams-with-flash-charging/">60 electric buses</a> (or “trackless trams”) to supplement the city’s existing fleet. These would be battery-powered by a combination of 600kW, six-minute, <a href="https://www.youtube.com/watch?v=8KtciCz92VE">superfast “flash chargers”</a> at end-of-line stations and 50kW, overnight, slow chargers at depots.</p> <p>Each bus can be recharged up to 85 times faster than an electric car at home – but the flash system degrades batteries more than slow charging overnight.</p> <h2>Healthy footbridges</h2> <p>Although two of Brisbane’s four proposed “green bridges” for pedestrians and cyclists were <a href="https://www.brisbane.qld.gov.au/traffic-and-transport/roads-infrastructure-and-bikeways/green-bridges/st-lucia-to-west-end-green-bridge">paused</a> to prioritise flood recovery, new crossings from the city to Kangaroo Point and Newstead to Albion are expected to open in 2024.</p> <p>The Kangaroo Point green bridge will include a <a href="https://brisbanedevelopment.com/updated-kangaroo-point-green-bridge-design-to-include-bar-restaurant/">restaurant overlooking the botanic gardens</a>. Newstead bridge will join the <a href="https://www.brisbane.qld.gov.au/traffic-and-transport/roads-infrastructure-and-bikeways/green-bridges">1.2km-long Lores Bonney Riverwalk</a>.</p> <p>These are examples of a new phenomenon in public transport planning – to not merely move people between destinations but also boost their health and enjoyment outdoors.</p> <p>As Corey Gray, global CEO of the Smart Cities Council, told me at the Smart Cities Council conference:</p> <blockquote> <p>Smart cities are not ultimately about data and technology, but improving human systems.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/193949/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> </blockquote> <p><a href="https://theconversation.com/profiles/davina-jackson-122586">Davina Jackson</a>, Visiting Scholar, Department of Architecture, <em><a href="https://theconversation.com/institutions/university-of-cambridge-1283">University of Cambridge</a></em></p> <p>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/queenslands-high-tech-plan-to-make-the-2032-brisbane-olympic-games-smarter-and-greener-193949">original article</a>.</p>

Domestic Travel

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This new tech could spell end for mouse plagues

<p dir="ltr">Invasive mice populations could be a thing of the past, thanks to a new genetic tool developed by a team of Australian scientists.</p> <p dir="ltr">Researchers at the University of Adelaide have developed t-CRISPR, which uses gene editing technology to alter the fertility gene in laboratory mice to make females infertile.</p> <p dir="ltr">“This is the first time that a new genetic tool has been identified to suppress invasive mouse populations by inducing female infertility,” said lead researcher Professor Paul Thomas.</p> <p dir="ltr">“The t-CRISPR approach uses cutting-edge DNA editing technology to make alterations to a female fertility gene. Once the population is saturated with the genetic modification, all the females that are generated will be infertile.</p> <p dir="ltr">“We are also developing new versions of t-CRISPR technology that are designed to target specific pest populations to prevent unwanted spread of the gene drive.”</p> <p dir="ltr">The new tool is based on an existing technology, CRISPR-Cas9 gene editing, which has largely been applied to limiting the spread of malaria by making male mosquitoes infertile.</p> <p dir="ltr"><strong>CRISPR 101</strong></p> <p dir="ltr">Since it was unveiled in 2012, the CRISPR method has been used to edit pieces of DNA inside the cells of organisms, primarily insects.</p> <p dir="ltr">“Up until now, this technology has been aimed at insects to try and limit the spread of malaria, which causes up to 500,000 deaths worldwide per year,” Luke Gierus, a post-graduate student and the paper’s co-first author, said.</p> <p dir="ltr">The technology relies on the Cas9 protein found in bacteria, which scientists can program to find and bind to almost any 20-letter sequence of DNA in a gene with the help of a piece of RNA that matches the target DNA sequence.</p> <p dir="ltr">When it finds the target, standard CRISPR cuts the DNA, and the process of repairing the DNA introduces mutations that can disable the gene.</p> <p dir="ltr">Other variations of CRISPR can also replace faulty genes, turn genes on or off, or change one letter of the DNA code to another.</p> <p dir="ltr">In this study, the team simulated what would happen when an edited version of a fertility gene on chromosome 17, which affects the ability of sperm to swim, was introduced to populations of mice. </p> <p dir="ltr">Males who carry one copy of this gene are infertile, while females are still fertile but only have one functioning version of the gene and can pass on either the functioning or non-functioning version to their offspring.</p> <p dir="ltr">In females that had a second edited chromosome that affected their fertility, they found that male offspring would all be infertile, while only 50 percent of female offspring would be fertile.</p> <p dir="ltr">They found that 250 mice with modified genes could eradicate a population of 200,000 mice on an island in around 20 years.</p> <p dir="ltr">“The use of t-CRISPR technology provides a humane approach to controlling invasive mice without the release of toxins into the environment. We are also working on strategies to prevent failed eradication due to the emergence of gene drive resistance in the target population,” Gierus said.</p> <p dir="ltr">While t-CRISPR has been developed to specifically target mice, CSIRO Group Leader for Environmental Mitigation and Resilience Dr Owain Edwards said it could be developed to use on other invasive animals.</p> <p dir="ltr">The researchers, who collaborated with CSIRO, the Centre for Invasive Species Solutions, the Genetic Biocontrol for Invasive Rodents (GBIRd) consortium and the US Department of Agriculture, were supported by both the South Australian and NSW governments.</p> <p dir="ltr">“These promising findings demonstrate how gene drive technology may be a game changer in managing the impacts of mice on our environment, community, and agricultural sector,” South Australian Deputy Premier Dr Susan Close said.</p> <p dir="ltr">“This cutting-edge research also highlights the global leadership of the South Australian research sector, in finding solutions to social, environmental and economic challenges.</p> <p dir="ltr">“The South Australian Government is proud to have supported this proof-of-concept, having granted the University of Adelaide $1 million through the Research and Innovation Fund.”</p> <p dir="ltr">They published their findings in the journal <em><a href="https://doi.org/10.1073/pnas.2213308119" target="_blank" rel="noopener">Proceedings of the National Academy of Sciences</a></em>.</p> <p><span id="docs-internal-guid-bca82366-7fff-dcca-05a4-83502245beac"></span></p> <p dir="ltr"><em>Image: ABC News</em></p>

Family & Pets

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How to empower older adults to become digital citizens in our tech-dependent world

<p>Living in a technology dependent world means we all want to stay connected, regardless of age. And the COVID-19 pandemic was a major catalyst <a href="https://dx.doi.org/10.1016%2Fj.ijinfomgt.2020.102171">for increasing our technological dependence</a>. </p> <p>It became normal to do weekly online grocery shops, attend doctors’ appointments or work via Zoom and FaceTime family and friends. The reality is however, that not everyone is fortunate enough to have access to the technological devices or skills to operate in our online world — some of the most impacted by this are older adults. </p> <p>This <a href="https://doi.org/10.1186/s41256-020-00154-3">magnified the pandemic for them, especially in terms of isolation</a>. Older adults were left without the main resource that has been keeping many of us connected — technology.</p> <p>But that’s not all the pandemic has laid bare for older adults. A <a href="https://theconversation.com/the-aging-face-of-homelessness-in-north-american-cities-111702">large number of them are also either experiencing, or are vulnerable to homelessness</a>. Older adults have become one of the <a href="https://www.homelesshub.ca/resource/%E2%80%9Cno-home-no-place%E2%80%9D-addressing-complexity-homelessness-old-age-through-community-dialogue">groups most at-risk for housing insecurities during the pandemic</a>. And one of the <a href="https://www.homelesshub.ca/about-homelessness/education-training-employment/poverty">largest barriers to housing, is low socioeconomic status</a>. </p> <p>Our technological dependence has created new challenges for older adults, and helped solidify pre-existing ones, like navigating online platforms to secure housing. Older adults face housing barriers due to the lack of technological resources and education on how to use them; there is a clear need to empower them to be digital citizens.</p> <h2>Finding housing in an internet-dependent world</h2> <p>Overall, older adults are often excluded from using the internet because they <a href="https://doi.org/10.1093/geronb/gbaa098">lack devices and connectivity, or are inexperienced in using it</a>. So when it comes to finding housing, they’re often left behind. </p> <p>A decade ago, it was possible to walk through the streets, sift through newspapers, notice boards and discover apartments for rent, but this is increasingly uncommon. The platforms themselves — like Kijiji, PadMapper and Facebook Marketplace — are not made with older adults in mind; meaning <a href="https://doi.org/10.1177/0308518X19869678">the ability to navigate and access these resources makes it even more difficult for them to find housing</a>. On top of having to search through unfamiliar platforms, they’re also faced with finding an apartment on a limited budget.</p> <p>Imagine you don’t know housing websites exist. Or know how to navigate online ads. Or have a device to access the internet. You’re put at a serious disadvantage when it comes to accessing housing.</p> <p>In North America “<a href="https://doi.org/10.1177/0308518X19869678">large portions of the rental housing market have moved online … more renters in urbanized areas found their current homes through a site like Craigslist than through any other information channel</a>.” Meaning the majority of rental properties are accessible through online platforms. Older adults who are not part of this digital world have limited opportunities to find housing. </p> <p>We don’t want to suggest that finding an apartment is impossible but, if you are an older adult lacking technological resources and digital literacy, it may feel overwhelming.</p> <h2>Making technology more accessible</h2> <p>How can we move forward in this digital world, when so many are being left behind? We should at least make technology accessible, so the choice is up to the user. </p> <p>When it comes to older adults, having the liberty to choose their involvement with technology can provide independence and autonomy. When the decision is theirs to make, their <a href="https://doi.org/10.1016/j.chb.2016.05.092">quality of life tends to increase, especially regarding social isolation</a>.</p> <p>While <a href="https://www.ncoa.org/article/top-10-financial-scams-targeting-seniors">older adults are more vulnerable to phishing and scams</a> and may have trouble recognizing fake housing advertisements, <a href="https://helpagecanada.ca/seniors-can-connect/">having support</a> and <a href="https://youthteachingadults.ca/resources/">educational resources</a> can <a href="https://www.connectedcanadians.ca/">promote the adoption of a conscious and cautious attitude</a> online, promote the use of trusted websites and avoid disclosing personal information such as SIN and credit card information. This can actively enable older adults to feel more comfortable and confident online.</p> <p>We are a part of the <a href="https://www.sfu.ca/airp/news-events/in-the-news/spike-in-homelessness-among-aged-prompts-research-for-solutions-.html">Aging in the Right Place (AIRP) Project</a> which looks at the causes of homelessness for older adults in order to evaluate <a href="https://www.seniorsservicessociety.ca/">current promising practices in place, such as temporary housing that support older adults who are at risk of experiencing homelessness</a>.</p> <p>An integral part of this project is to not only be in close contact with the people working towards supporting this population, but also with older people experiencing homelessness themselves. In our preliminary client interviews of those living in the temporary housing, we’re often told how invaluable technology is when searching for stable housing. </p> <h2>Technology can improve quality of life</h2> <p>As a society we assume older adults are not interested in various technologies, <a href="https://slate.com/technology/2020/07/seniors-technology-illiteracy-misconception-pandemic.html">not because they’re resisting but because technologies that currently exist were simply not created with them in mind</a>. Failing to include older adults as technology users further perpetuates the <a href="https://doi.org/10.1007/978-3-319-39949-2_15">social, information and digital exclusion they experience</a>.</p> <p>This <a href="https://www.ceeol.com/search/article-detail?id=425680">leaves very few opportunities for them to access education and awareness</a>. Opportunities that do exist to learn are often found in schools or at work — which are environments many older adults no longer frequent. </p> <p>Technology can improve the quality of life for older adults by providing ease, inclusion and comfort by making the essentials, like finding housing, more accessible. </p> <p>It’s time we <a href="https://helpagecanada.ca/seniors-can-connect/">draw on the resources</a> <a href="https://youthteachingadults.ca/resources/">and educational initiatives</a> <a href="https://www.connectedcanadians.ca/">in place and reach out to the ones who have been left behind</a>. Let’s empower older adults to be digital citizens. </p> <p>As digital citizens, they will have more opportunities to secure housing and tools to prevent homelessness. These supports will not only give them a sense of involvement in a technologically dependent world, but also provide a sense of belonging and inclusion in today’s society.</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://theconversation.com/how-to-empower-older-adults-to-become-digital-citizens-in-our-tech-dependent-world-167010" target="_blank" rel="noopener">The Conversation</a>. </em></p>

Retirement Life

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What your dog’s facial expressions really mean

<p><strong>This is what your dog’s body language really means</strong></p> <p>Whether they’re running and playing at the dog park or giving a warning growl, dogs seem like they’re pretty good at communicating with one another, but what do your dog’s facial expressions really mean? Over thousands of years of living with humans, dogs have developed a range of facial expressions, and they’ve become pretty good at communicating with us too.</p> <p>We have a way to go before dog-to-human interaction is fluent in both directions, but fortunately, there are experts out there who have dedicated their lives to figuring out dog body language and dog expressions. It turns out, there’s a big difference between how your dog talks to other dogs and how it talks to you. Some studies even show that dogs prefer happy human faces to angry ones, so maybe they really do know what we’re thinking!</p> <p><strong>Making eye contact</strong></p> <p>A perfect example of the dichotomy between dog-to-dog and dog-to-human facial expressions is eye contact. Between dogs, eye contact signals aggression, according to dog sitting site Wag. Between humans, eye contact is an integral part of communication. We reward eye contact from other humans as well as dogs. After humans domesticated them, dogs developed an array of facial expressions. They also acquired the ability to use their gaze to win approval from and show love for their humans.</p> <p><strong>Breaking eye contact</strong></p> <p>Understanding what your dog’s facial expressions really mean also involves knowing what it means when your pooch breaks eye contact. When dogs stare at each other, they’re engaging in a power struggle that won’t end until one or the other breaks the gaze – and a fight could break out. With humans, dogs are perfectly comfortable breaking eye contact, and in no way is it a prelude to trouble. Rather, it indicates a comfortable rapport between a dog and its person.</p> <p><strong>Blinking or squinting during eye contact</strong></p> <p>If a dog blinks while making eye contact with you, it may be contemplating what you’re thinking, according to veterinarian Danielle Bernal. This dog expression might show up if you’ve just given a command. The same is true of squinting during eye contact, says Michael Schoeff, the proprietor of Premier Pups. “I’d read it as a sign of appeasement,” he says. “And that’s a good thing. Your dog lives to appease his human.”</p> <p><strong>Squinting or blinking in general</strong></p> <p>You’ve probably wondered why your dog makes weird faces. It could be because something is wrong. Squinting and repetitive blinking can mean something entirely different when a dog is not looking into your eyes, Schoeff explains. Squinting can signal pain or illness, and rapid blinking can indicate stress or fear.</p> <p>Fun fact: When a dog opens its eyes wide at another dog, it can signal aggression.</p> <p><strong>Eyebrow-raising</strong></p> <p>When your dog raises one eyebrow – or both – while making eye contact, it’s a sign of alertness and interest, says Schoeff. Here’s an opportunity for you to engage with your pup, maybe teach it a new trick. Do dogs mimic facial expressions? Try giving them the old eyebrow wiggle and see what happens!</p> <p><strong>Avoiding eye contact</strong></p> <p>A dog who avoids eye contact is likely having trust issues. “Dogs are aware that eye contact with humans signals trust and comfort,” Schoeff explains. A dog that avoids eye contact with humans is doing his best to avoid any kind of interaction, whether negative or positive. This can be common in rescue dogs, especially those who have had a tough life before finding their forever homes.</p> <p><strong>Tilting its head</strong></p> <p>That adorable head tilt? It’s exactly what it looks like, according to Schoeff: It means your dog is curious.</p> <p><strong>Lowering its head</strong></p> <p>When your dog lowers or bows its head while gazing up at you, it’s an act of submission, explains Schoeff. It’s not all that different from blinking or squinting during eye contact.</p> <p><strong>Flattening its ears</strong></p> <p>Watch it: This isn’t a good sign. If you see a dog pulling both ears tight against his head, it could be a sign of aggression or of fear. Alternatively, it could be a sign your dog has an ear infection, says Schoeff.</p> <p><strong>Yawning</strong></p> <p>Yes, a yawn could indicate tiredness, Bernal says. But it can also be associated with moments of stress, so look for context clues to figure out what your dog’s facial expressions really mean.</p> <p><strong>Lip-licking</strong></p> <p>A dog that’s licking its lips can be communicating a desire to submit to its human, Bernal tells us. Or it could indicate anxiety or dehydration, depending on the context. If nothing anxiety-provoking is happening at the moment, consider it a positive form of doggie communication – and make sure your pal’s water bowl is full!</p> <p><strong>Smiling or grinning</strong></p> <p>Yes, dogs smile, although it doesn’t necessarily signify happiness, contentment or agreement. When a dog lifts its lips to show its canine teeth and incisors, it’s a sign of excitement, says Bernal. This makes sense when you consider that pups tend to smile while out on walks or romping with pals at the dog park. A grinning dog face could also be a sign of submissiveness, but that’s usually when a dog is signalling to other dogs, not humans.</p> <p><strong>Nose wrinkling</strong></p> <p>You don’t need a dog expressions’ chart or canine behavioural specialist to recognise when your dog’s smile is more of a snarl, says Bernal. When your dog pulls its lips up vertically to display its front teeth while also wrinkling its muzzle, it’s angry – especially when it raises its ears up and stares steadily. There’s a good chance a growl is coming, and you’ll need to de-escalate the situation.</p> <p><strong>Grimacing</strong></p> <p>In humans, we understand the difference between a smile and a grimace. The same applies to dogs. When your dog draws its lips back horizontally so that you can see all its teeth, it indicates discomfort or fear, Bernal explains. This becomes even more obvious when it’s accompanied by ear-flattening.</p> <p><strong>When in doubt, consider Fido’s body language</strong></p> <p>Doggy facial expressions should be read in context, says Russell Hartstein, a certified dog and cat behaviourist and trainer. For example, a smile might indicate fear or aggression if the dog’s ears are flat or it’s growling or whimpering. But a smile on a relaxed and wiggly dog signals that all is good.</p> <p><em><span id="docs-internal-guid-7c0ce358-7fff-9d25-2000-1adfb5f71082">Written by Lauren Cahn. This article first appeared in <a href="https://www.readersdigest.com.au/food-home-garden/pets/what-your-dogs-facial-expressions-really-mean" target="_blank" rel="noopener">Reader’s Digest</a>. For more of what you love from the world’s best-loved magazine, <a href="http://readersdigest.innovations.com.au/c/readersdigestemailsubscribe?utm_source=over60&amp;utm_medium=articles&amp;utm_campaign=RDSUB&amp;keycode=WRA87V" target="_blank" rel="noopener">here’s our best subscription offer.</a></span></em></p>

Family & Pets

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What your dog’s facial expressions really mean

<div class="slide-image" style="box-sizing: border-box; border: 0px; font-family: Raleway, sans-serif, Arial; font-size: 16px; font-style: normal; font-weight: 400; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline; color: #444444; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div> <h3>This is what your dog’s body language really means</h3> <p>Whether they’re running and playing at the dog park or giving a warning growl, dogs seem like they’re pretty good at communicating with one another, but what do your dog’s facial expressions really mean? Over thousands of years of living with humans, dogs have developed a range of facial expressions, and they’ve become pretty good at communicating with us too.</p> <p>We have a way to go before dog-to-human interaction is fluent in both directions, but fortunately, there are experts out there who have dedicated their lives to figuring out dog body language and dog expressions. It turns out, there’s a big difference between how your dog talks to other dogs and how it talks to you. Some studies even show that dogs prefer happy human faces to angry ones, so maybe they really do know what we’re thinking!</p> <p>Making eye contact</p> <p>A perfect example of the dichotomy between dog-to-dog and dog-to-human facial expressions is eye contact. Between dogs, eye contact signals aggression, according to dog sitting site Wag. Between humans, eye contact is an integral part of communication. We reward eye contact from other humans as well as dogs. After humans domesticated them, dogs developed an array of facial expressions. They also acquired the ability to use their gaze to win approval from and show love for their humans.</p> <p>Breaking eye contact</p> <p>Understanding what your dog’s facial expressions really mean also involves knowing what it means when your pooch breaks eye contact. When dogs stare at each other, they’re engaging in a power struggle that won’t end until one or the other breaks the gaze – and a fight could break out. With humans, dogs are perfectly comfortable breaking eye contact, and in no way is it a prelude to trouble. Rather, it indicates a comfortable rapport between a dog and its person.</p> <p>Blinking or squinting during eye contact</p> <p>If a dog blinks while making eye contact with you, it may be contemplating what you’re thinking, according to veterinarian Danielle Bernal. This dog expression might show up if you’ve just given a command. The same is true of squinting during eye contact, says Michael Schoeff, the proprietor of Premier Pups. “I’d read it as a sign of appeasement,” he says. “And that’s a good thing. Your dog lives to appease his human.”</p> <p>Blinking or squinting in general</p> <p>You’ve probably wondered why your dog makes weird faces. It could be because something is wrong. Squinting and repetitive blinking can mean something entirely different when a dog is not looking into your eyes, Schoeff explains. Squinting can signal pain or illness, and rapid blinking can indicate stress or fear.</p> <p>Fun fact: When a dog opens its eyes wide at another dog, it can signal aggression.</p> <p>Eyebrow raising</p> <p>When your dog raises one eyebrow – or both – while making eye contact, it’s a sign of alertness and interest, says Schoeff. Here’s an opportunity for you to engage with your pup, maybe teach it a new trick. Do dogs mimic facial expressions? Try giving them the old eyebrow wiggle and see what happens!</p> <p>Avoiding eye contact</p> <p>A dog who avoids eye contact is likely having trust issues. “Dogs are aware that eye contact with humans signals trust and comfort,” Schoeff explains. A dog that avoids eye contact with humans is doing his best to avoid any kind of interaction, whether negative or positive. This can be common in rescue dogs, especially those who have had a tough life before finding their forever homes.</p> <p>Head Tilting </p> <p>That adorable head tilt? It’s exactly what it looks like, according to Schoeff: It means your dog is curious.</p> <p>Lowering its head</p> <p>When your dog lowers or bows its head while gazing up at you, it’s an act of submission, explains Schoeff. It’s not all that different from blinking or squinting during eye contact.</p> <p>Flattening its ears</p> <p>Watch it: This isn’t a good sign. If you see a dog pulling both ears tight against his head, it could be a sign of aggression or of fear. Alternatively, it could be a sign your dog has an ear infection, says Schoeff.</p> <p>Yawning </p> <p>Yes, a yawn could indicate tiredness, Bernal says. But it can also be associated with moments of stress, so look for context clues to figure out what your dog’s facial expressions really mean.</p> <p>Lip licking</p> <p>A dog that’s licking its lips can be communicating a desire to submit to its human, Bernal tells us. Or it could indicate anxiety or dehydration, depending on the context. If nothing anxiety-provoking is happening at the moment, consider it a positive form of doggie communication – and make sure your pal’s water bowl is full!</p> <p>Smiling or grinning</p> <p>Yes, dogs smile, although it doesn’t necessarily signify happiness, contentment or agreement. When a dog lifts its lips to show its canine teeth and incisors, it’s a sign of excitement, says Bernal. This makes sense when you consider that pups tend to smile while out on walks or romping with pals at the dog park. A grinning dog face could also be a sign of submissiveness, but that’s usually when a dog is signalling to other dogs, not humans.</p> <p>Nose wrinkling</p> <p>You don’t need a dog expressions’ chart or canine behavioural specialist to recognise when your dog’s smile is more of a snarl, says Bernal. When your dog pulls its lips up vertically to display its front teeth while also wrinkling its muzzle, it’s angry – especially when it raises its ears up and stares steadily. There’s a good chance a growl is coming, and you’ll need to de-escalate the situation.</p> <p>Grimacing</p> <p>In humans, we understand the difference between a smile and a grimace. The same applies to dogs. When your dog draws its lips back horizontally so that you can see all its teeth, it indicates discomfort or fear, Bernal explains. This becomes even more obvious when it’s accompanied by ear-flattening.</p> <p>This article originally appeared on <a href="https://www.readersdigest.com.au/food-home-garden/pets/what-your-dogs-facial-expressions-really-mean?pages=1" target="_blank" rel="noopener">Reader's Digest</a>.</p> <p><em>Image: Getty</em></p>

Family & Pets

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Shops that don’t use facial recognition

<p dir="ltr">Some of Australia’s biggest retailers have landed themselves in hot water after it was revealed that they are <a href="https://oversixty.com.au/entertainment/technology/bunnings-and-kmart-investigated-for-use-of-potentially-unethical-tech" target="_blank" rel="noopener">potentially invading customer privacy</a> with facial recognition technology. </p> <p dir="ltr">Shoppers now can breathe a sigh of relief with 17 popular retailers confirming to consumer group CHOICE that they are not using the technology and don’t have plans to introduce it. </p> <p dir="ltr">“CHOICE is really pleased to confirm that a number of big Australian retailers aren’t using facial recognition on their customers, and have no plans to introduce it,” CHOICE consumer data advocate, Kate Bower said. </p> <p dir="ltr">“Woolworths, Coles, Aldi, Target and Big W, among others, have all told us that they aren’t using this highly controversial technology in their stores, and don’t plan to.”  </p> <p dir="ltr">“This commitment from the 17 retailers to avoid the use of facial recognition technology will be strongly welcomed by their customers. </p> <p dir="ltr">“We know the community are really worried about the use of facial recognition, with some describing it as ‘creepy and invasive’. </p> <p dir="ltr">“Consumers will be pleased to know they can go into a store like Woolworths or Myer without having their sensitive personal information captured by facial recognition technology.” </p> <p dir="ltr">The good news comes as Kmart and Bunnings, who were previously called out for using the facial recognition technology, have confirmed they will temporarily pause the use of it. </p> <p dir="ltr"> The two retailers will pause using the controversial technology while the Office of the Australian Information Commissioner (OAIC) considers a complaint made by CHOICE against Kmart, Bunnings and The Good Guys for their use of facial recognition technology in store.  </p> <p dir="ltr">“Customers will welcome the decision from Bunnings and Kmart to pause the use of facial recognition technology, but we know what the community really wants is for these retailers to dump the technology for good,” Ms Bower continued. </p> <p dir="ltr">“CHOICE eagerly awaits the Information Commissioner’s decision on whether Kmart and Bunnings have breached the Privacy Act in their use of facial recognition technology. </p> <p dir="ltr">“This will be a landmark decision that will guide the use of controversial facial recognition technology in Australia.” </p> <p dir="ltr">A full list of all shops not using the technology identified by CHOICE include: Woolworths, Coles, Aldi, Target, Big W, Myer, David Jones, Officeworks, Dan Murphys, BWS, First Choice Liquor, Liquor Land, Vintage Cellars, Rebel, BCF, Supercheap Auto and Macpac. </p> <p dir="ltr"><em>Images: Twitter</em></p>

Money & Banking

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Facial recognition is on the rise – but the law is lagging a long way behind

<p>Private companies and public authorities are quietly using facial recognition systems around Australia.</p> <p>Despite the growing use of this controversial technology, there is little in the way of specific regulations and guidelines to govern its use.</p> <p><strong>Spying on shoppers</strong></p> <p>We were reminded of this fact recently when consumer advocates at CHOICE <a href="https://www.choice.com.au/consumers-and-data/data-collection-and-use/how-your-data-is-used/articles/kmart-bunnings-and-the-good-guys-using-facial-recognition-technology-in-store" target="_blank" rel="noopener">revealed</a> that major retailers in Australia are using the technology to identify people claimed to be thieves and troublemakers.</p> <p>There is no dispute about the goal of reducing harm and theft. But there is also little transparency about how this technology is being used.</p> <p>CHOICE found that most people have no idea their faces are being scanned and matched to stored images in a database. Nor do they know how these databases are created, how accurate they are, and how secure the data they collect is.</p> <p>As CHOICE discovered, the notification to customers is inadequate. It comes in the form of small, hard-to-notice signs in some cases. In others, the use of the technology is announced in online notices rarely read by customers.</p> <p>The companies clearly don’t want to draw attention to their use of the technology or to account for how it is being deployed.</p> <p><strong>Police are eager</strong></p> <p>Something similar is happening with the use of the technology by Australian police. Police in New South Wales, for example, have embarked on a “low-volume” <a href="https://www.theguardian.com/australia-news/2021/jul/01/calls-to-stop-nsw-police-trial-of-national-facial-recognition-system-over-lack-of-legal-safeguards" target="_blank" rel="noopener">trial</a> of a nationwide face-recognition database. This trial took place despite the fact that the enabling legislation for the national database has not yet been passed.</p> <p>In South Australia, controversy over Adelaide’s plans to upgrade its CCTV system with face-recognition capability led the city council to <a href="https://www.abc.net.au/news/2022-06-22/adelaide-city-council-votes-no-to-facial-recognition-in-cctv/101172924?utm_source=pocket_mylist" target="_blank" rel="noopener">vote</a> not to purchase the necessary software. The council has also asked South Australia Police not to use face-recognition technology until legislation is in place to govern its use.</p> <p>However, SA Police have <a href="https://www.abc.net.au/news/2022-06-22/adelaide-city-council-votes-no-to-facial-recognition-in-cctv/101172924?utm_source=pocket_mylist" target="_blank" rel="noopener">indicated</a> an interest in using the technology.</p> <p>In a public <a href="https://www.itnews.com.au/news/sa-police-ignore-adelaide-council-plea-for-facial-recognition-ban-on-cctv-581559" target="_blank" rel="noopener">statement</a>, the police described the technology as a potentially useful tool for criminal investigations. The statement also noted:</p> <blockquote> <p>There is no legislative restriction on the use of facial recognition technology in South Australia for investigations.</p> </blockquote> <p><strong>A controversial tool</strong></p> <p>Adelaide City Council’s call for regulation is a necessary response to the expanding use of automated facial recognition.</p> <p>This is a powerful technology that promises to fundamentally change our experience of privacy and anonymity. There is already a large gap between the amount of personal information collected about us every day and our own knowledge of how this information is being used, and facial recognition will only make the gap bigger.</p> <p>Recent events suggest a reluctance on the part of retail outlets and public authorities alike to publicise their use of the technology.</p> <p>Although it is seen as a potentially useful tool, it can be a controversial one. A world in which remote cameras can identify and track people as they move through public space seems alarmingly Orwellian.</p> <p>The technology has also been criticised for being invasive and, in some cases, <a href="https://www.marketplace.org/shows/marketplace-tech/bias-in-facial-recognition-isnt-hard-to-discover-but-its-hard-to-get-rid-of/" target="_blank" rel="noopener">biased</a> and inaccurate. In the US, for example, people have already been <a href="https://www.wired.com/story/wrongful-arrests-ai-derailed-3-mens-lives/" target="_blank" rel="noopener">wrongly arrested</a> based on matches made by face-recognition systems.</p> <p><strong>Public pushback</strong></p> <p>There has also been widespread public opposition to the use of the technology in some cities and states in the US, which have gone so far as to impose <a href="https://www.wired.com/story/face-recognition-banned-but-everywhere/" target="_blank" rel="noopener">bans</a> on its use.</p> <p>Surveys show the Australian public have <a href="https://securitybrief.com.au/story/australians-uneasy-about-facial-recognition-tech-report" target="_blank" rel="noopener">concerns</a> about the invasiveness of the technology, but that there is also support for its potential use to increase public safety and security.</p> <p>Facial-recognition technology isn’t going away. It’s likely to become less expensive and more accurate and powerful in the near future. Instead of implementing it piecemeal, under the radar, we need to directly confront both the potential harms and benefits of the technology, and to provide clear rules for its use.</p> <p><strong>What would regulations look like?</strong></p> <p>Last year, then human rights commissioner Ed Santow called for <a href="https://www.itnews.com.au/news/human-rights-commission-calls-for-temporary-ban-on-high-risk-govt-facial-recognition-565173" target="_blank" rel="noopener">a partial ban</a> on the use of facial-recognition technology. He is now developing model legislation for how it might be regulated in Australia.</p> <p>Any regulation of the technology will need to consider both the potential benefits of its use and the risks to privacy rights and civic life.</p> <p>It will also need to consider enforceable standards for its proper use. These could include the right to correct inaccurate information, the need to provide human confirmation for automated forms of identification, and the setting of minimum standards of accuracy.</p> <p>They could also entail improving public consultation and consent around the use of the technology, and a requirement for the performance of systems to be accountable to an independent authority and to those researching the technology.</p> <p>As the reach of facial recognition expands, we need more public and parliamentary debate to develop appropriate regulations for governing its use.</p> <p><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/mark-andrejevic-567958" target="_blank" rel="noopener">Mark Andrejevic</a>, Professor, School of Media, Film, and Journalism, Monash University, <a href="https://theconversation.com/institutions/monash-university-1065" target="_blank" rel="noopener">Monash University</a> and <a href="https://theconversation.com/profiles/gavin-jd-smith-195220" target="_blank" rel="noopener">Gavin JD Smith</a>, Associate Professor in Sociology, <a href="https://theconversation.com/institutions/australian-national-university-877" target="_blank" rel="noopener">Australian National University</a></em></p> <p><em>This article is republished from <a href="https://theconversation.com" target="_blank" rel="noopener">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/facial-recognition-is-on-the-rise-but-the-law-is-lagging-a-long-way-behind-185510" target="_blank" rel="noopener">original article</a>.</em></p> <p><em>Image: Getty Images</em></p>

Technology

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Bunnings and Kmart investigated for use of potentially "unethical" tech

<p dir="ltr">Some of Australia’s biggest retailers are being investigated for potentially invading customer privacy with facial recognition technology. </p> <p dir="ltr">Kmart, Bunnings and The Good Guys have been found to be using facial recognition technology on unsuspecting customers.</p> <p dir="ltr">CHOICE has referred the retailers to the Office of the Australian Information Commissioner (OAIC) to investigate potential breaches of the Privacy Act.</p> <p dir="ltr">Facial recognition analyses images from video cameras to capture each person’s unique facial features, known as a faceprint. </p> <p dir="ltr">“The use of facial recognition by Kmart, Bunnings and The Good Guys is a completely inappropriate and unnecessary use of the technology,” CHOICE consumer data advocate Kate Bower said. </p> <p dir="ltr">“To make matters worse, we found 76% of Australians aren’t aware that retailers are capturing their unique facial features in this way.”</p> <p dir="ltr">Ms Bower slammed the use of the technology which she said is unethical and affects consumer’s trust. </p> <p dir="ltr">“Using facial recognition technology in this way is similar to Kmart, Bunnings or The Good Guys collecting your fingerprints or DNA every time you shop,” she went on. </p> <p dir="ltr">“Businesses using invasive technologies to capture their customers’ sensitive biometric information is unethical and is a sure way to erode consumer trust.”</p> <p dir="ltr">After conducting a survey, CHOICE found that four in five respondents agreed that retailers must inform consumers about the use of facial recognition.</p> <p dir="ltr">Four in five people had concerns about how the biometric data was stored, and three in four respondents were concerned that retailers would use the data to create customer profiles for marketing or profit purposes. </p> <p dir="ltr">“CHOICE observed that Kmart and Bunnings display small signs at the entrance of stores where the technology is in use. However, discreet signage and online privacy policies are not nearly enough to adequately inform shoppers that this controversial technology is in use,” Ms Bower said. </p> <p dir="ltr">“The technology is capturing highly personal data from customers, including infants and children.</p> <p dir="ltr">“CHOICE is concerned that Australian businesses are using facial recognition technology on consumers before Australians have had their say on its use in our community. </p> <p dir="ltr">“With the government currently undergoing a review of the Privacy Act, now is the perfect time to strengthen measures around the capture and use of consumer data, including biometric data.” </p> <p dir="ltr"><em>Images: Shutterstock/Twitter</em></p>

Technology

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New stealth tech to bust parking violators

<p>Sneaky stealth technology is now being used to slap drivers with fines for violating parking rules.</p> <p>Council workers are driving around in a vehicle which is fitted with special licence plate recognition cameras that record the time of parking. </p> <p>When the workers come back for another scan to potential violators, they are alerted of vehicles that have overstayed the limit.</p> <p>Drivers are then surprised with a fine in their mailbox. </p> <p>At the moment these vehicles are being used by The Hills Shire and Bayside Council in NSW, but motorists are not happy.</p> <p>“This is way too far, it's beyond a joke. This is not the Australian way of life. What happened to this being a free country? We aren't even free to step outside our homes without the government watching our every step. you need a telescope to spot the line that's how far over it this has gone,” someone wrote. </p> <p>“How ridiculous. Pure revenue raising. No one is harmed by people overstaying parking limits,” another commented. </p> <p>“Oh for goodness sake aren't they ripping off the people of NSW enough,” another said. </p> <p>“They should make more free parking spaces rather than finding more innovative ways to charge them! The huge amount of toll we pay seems like not enough! It’s unbelievable how difficult it is to find free parking spaces in Sydney nowadays,” someone else commented.</p> <p><em>Image: Nine News</em></p>

Money & Banking

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Ashamed of asking for technical support? You are not alone!

<p>The spread of new technologies tied to a race for innovation, products and services’ growing interdependence and, more generally, <a href="https://theconversation.com/will-services-be-the-saviour-of-manufacturing-70081" target="_blank" rel="noopener">the transformation of products into services</a> can also make them more complex to use. To help consumers, companies are introducing a wealth of instructions, tutorials and pictograms that can be difficult to understand, all too often leaving consumers even more <a href="https://theconversation.com/confusopoly-why-companies-are-motivated-to-deliberately-confuse-39563" target="_blank" rel="noopener">confused</a>.</p> <p>The scene is all too familiar: who has never scratched their head in front of a machine, a new device or trying to complete an online booking? While many innovations are often designed and implemented to ease the consumer’s daily life, they may also be the source of new problems. Consumers adopt various strategies to cope with these difficulties of use: online tutorials, help from neighbours or friends, but many, perhaps surprisingly, also end up dropping their new product or service altogether.</p> <p>The reasons for not seeking help may be psychological. In the field of social psychology, over the last 40 years, researchers have been exploring help-seeking in various contexts, mostly focusing on medical and psychological help or on help-seeking in the classroom. It appears that not everyone is <a href="https://www.washingtonpost.com/lifestyle/wellness/asking-help-coronavirus-hard-shame/2020/04/17/e1d3ef90-7e91-11ea-8013-1b6da0e4a2b7_story.html" target="_blank" rel="noopener">comfortable asking for help</a> and that some individuals systematically seem to avoid seeking help.</p> <p>Indeed, help-seeking may be perceived as threatening, as it may call into question the applicant’s personal competence in his or her own eyes. But he or she may also fear appearing incompetent in the eyes of the helper. Help-seeking also conflicts with important values for Westerners: autonomy and control. Finally, it may restrict one’s freedom of choice, for example when feeling forced to accept a commercial offer in return for the help given.</p> <p><strong>Fear of appearing incompetent</strong></p> <p>In our article to be published in the journal <em><a href="https://journals.sagepub.com/home/rme" target="_blank" rel="noopener">Recherches et Application en Marketing</a></em>, we explored one of the possible responses for the modern troubled consumer: seeking the supplier’s help. Although it appears to be a fairly obvious solution, it is not often used by consumers.</p> <p>Through a series of studies, we sought to understand whether avoiding to seek help exists in a consumption context when a customer finds it difficult to use a product or service. A qualitative study and four quantitative studies (samples between 150 and 450 individuals) led us to the conclusion that more than a third – a significant and seemingly large proportion – of consumers tend to avoid asking for help.</p> <p>These studies also enabled us to build a psychometric measurement tool to assess the tendency of each individual to be more or less avoidant. The common behaviour of help-seeking avoidance is based on two dimensions, stemming from the qualitative part of the study. The first dimension is the refusal to ask for help because it causes embarrassment or even shame for the asker, as one consumer we interviewed explained:</p> <blockquote> <p>“Sometimes you feel ashamed, because you are afraid that the person you are talking to might think you don’t understand anything.”</p> </blockquote> <p>The second dimension lies in the evaluation of the interlocutor. More specifically, in both their perceived willingness and their perceived ability to help, as illustrated by this statement of a consumer:</p> <blockquote> <p>“[Companies] are all the same, they are always rude and they never solve your problems.”</p> </blockquote> <p>These two dimensions contribute to explain consumers’ intention to seek help or not. This research also highlights the relationship between the avoidance tendency and specific psychological traits such as an external <a href="https://dictionary.apa.org/locus-of-control" target="_blank" rel="noopener">locus of control</a> (the tendency to attribute the cause of events outside one’s control to others, a specific context, for example), <a href="https://dictionary.apa.org/state-orientation" target="_blank" rel="noopener">state orientation</a> (the tendency not to act) and <a href="https://www.nhs.uk/mental-health/conditions/social-anxiety/" target="_blank" rel="noopener">social anxiety</a>.</p> <p><strong>Companies can take action</strong></p> <p>Difficulties encountered are admittedly damaging for the consumer, but they are also ultimately damaging for the company. Indeed, a customer who cannot have full use of one’s product may abandon not only the product, but the brand. One may also express dissatisfaction or frustration and spread negative word of mouth. Incidentally, there is a high failure rate for high-tech product launches.</p> <p>What can companies do to ease and encourage requests from their customers? First of all, they can act on the potential embarrassment. Indeed, it appears that help requested through a screen leads to less discomfort. In this respect, live chat is a very interesting tool to encourage the triggering of requests.</p> <p>In addition, companies can communicate about their willingness and ability to assist their customers – and dedramatise assistance requests. Indeed, many companies still do not advertise on means available to contact them, often for fear of having to manage too many customer contacts. According to our research, this is interpreted by consumers as unwillingness to help.</p> <p>Moreover, communicating the positive results of customers requesting help or, more generally, of contacts with the customer service would also be an effective lever. Finally, in addition to being beneficial for customer satisfaction, requests for help can have another positive impact: for example, they allow improvements to be made to products and services.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important; text-shadow: none !important;" src="https://counter.theconversation.com/content/173716/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/marion-sangle-ferriere-1220471" target="_blank" rel="noopener">Marion Sanglé-Ferrière</a>, Maître de conférence en marketing, <a href="https://theconversation.com/institutions/cy-cergy-paris-universite-2217" target="_blank" rel="noopener">CY Cergy Paris Université</a> and <a href="https://theconversation.com/profiles/ben-voyer-110420" target="_blank" rel="noopener">Ben Voyer</a>, Full Professor, Department of Entrepreneurship, <a href="https://theconversation.com/institutions/escp-business-school-813" target="_blank" rel="noopener">ESCP Business School</a></em></p> <p><em>This article is republished from <a href="https://theconversation.com" target="_blank" rel="noopener">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/ashamed-of-asking-for-technical-support-you-are-not-alone-173716" target="_blank" rel="noopener">original article</a>.</em></p> <p><em>Image: Getty Images</em></p>

Technology

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How new smartphone tech will help diagnose mental health issues

<p><span style="font-weight: 400;">Apple is reportedly working on new technology that could be used to diagnose mental health conditions such as depression and cognitive decline. </span></p> <p><span style="font-weight: 400;">In collaboration with the biotech Biogen, Apple is hoping to utilise their digital sensors to their potential, which already include heart, sleep and activity monitoring through the Apple Watch and iPhone. </span></p> <p><span style="font-weight: 400;">Researchers told the </span><a href="https://www.wsj.com/articles/apple-wants-iphones-to-help-detect-depression-cognitive-decline-sources-say-11632216601"><span style="font-weight: 400;">Wall Street Journal</span></a><span style="font-weight: 400;"> they will be able to use data from iPhone sensors to track digital signals that are linked to mental health issues, such as anxiety and depression, and feed them into an algorithm. </span></p> <p><span style="font-weight: 400;">This should be able to predict depression and other conditions and form the basis of new features in a future version of Apple's operating system.</span></p> <p><span style="font-weight: 400;">The research is an amalgamation of two research projects that involve tracking Apple devices to predict mental health habits. </span></p> <p><span style="font-weight: 400;">One project, codenamed ‘Seabreeze’, explores stress and anxiety-induced tendencies in partnership with Apple.</span></p> <p><span style="font-weight: 400;">The other, codenamed ‘Pi’, has set out to further analyse mild cognitive impairment. </span></p> <p><span style="font-weight: 400;">As the projects remain in their early stages, Apple has yet to officially confirm if they will result in new iPhone features. </span></p> <p><span style="font-weight: 400;">To effectively diagnose a mental health condition, an individual requires close monitoring by experts to look for changes in behaviour from the norm.</span></p> <p><span style="font-weight: 400;">The data analysed by these projects include monitoring facial expressions, how often users speak, how often they go for a walk, how well they sleep as well as heart and breathing rates.</span></p> <p><span style="font-weight: 400;">People 'close to the study' told the WSJ they may also be looking at the speed of typing, frequency of typos, content they type and other points.</span></p> <p><span style="font-weight: 400;">All of these habits are thought to be “digital signals” that can hint at mental health issues.</span></p> <p><em><span style="font-weight: 400;">Image credit: Shutterstock</span></em></p>

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New money-saving tech seniors are tapping into

<p>With the effects of COVID hitting the wallet, rising electricity, healthcare and housing costs nearly 9 out of 10 Australians say they are feeling cost of living pressures, or ‘bill burden’.</p> <p>ABC data shows living costs for age pensioner households recorded the largest rise of all household types due to the highest expenditure for automotive fuel and pharmaceutical products. </p> <p>Thrifty Nala Perkins, 75, is one pensioner who found she is able to keep rising expenses under control by tapping into easy money-saving tech platforms that are predominantly used by young Australians.</p> <p>“I save around $4000 a year on groceries and shopping bills by using shopping apps such as Trolley Saver, which compares specials across the major supermarket chains as well as Half Price, which tracks everything reduced by 50% in Coles and Woolies,” says Ms Perkins.</p> <p>“There are so many comparison sites to make sure I can get the best price for my electricity bills and I save on petrol, with Motormouth,” she adds.</p> <p>“Once you get the hang of it, these programs are really easy to use.”</p> <p>“I also make use of special discounts offered on email and always look for the 30% off deals.”</p> <p>“The supermarket receipts can also get my fuel bill down.”</p> <p>“I also make $700 a month by renting out my car to neighbours when I'm not using it, on Car Next Door.”</p> <p>“I have to watch the dollars so you could say I’m thrifty.”</p> <p>“I’m good at getting discounts with my groceries and fuel, and I’m a stickler for paying my credit cards off every month.”</p> <p><strong>Tech savvy pensioner Nala Perkins shares her top 6 Money Saving platforms:</strong></p> <ul> <li>Track specials across all the supermarkets with <a href="http://www.scan2list.com.au/">Scan2List</a>, <a href="https://www.ourgroceries.com/overview">OurGroceries</a> and <a href="https://m.trolleytracker.com.au">Trolley Tracker.</a></li> <li>Find discounted prescription medications and health products through <a href="https://www.pharmacyonline.com.au">Pharmacy Online</a>.</li> <li>Most cars sit idle 96% of the time, <a href="https://www.carnextdoor.com.au/how-to-list-your-car">Car Next Door</a> safely connects neighbours to share cars.</li> <li>Websites such as<a href="https://motormouth.com.au/mobile-app.html"> MotorMouth</a> reveal the cheapest petrol around the country.</li> <li><a href="https://www.getreminded.com/">GetReminded</a> keeps track of when to shop around for household services due to expire. </li> <li>Easy to do all Centrelink business on the mobile app <a href="https://play.google.com/store/apps/details?id=au.gov.dhs.centrelinkexpressplus&amp;hl=en_AU&amp;gl=US">Express Plus</a>.</li> </ul>

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